Total 9 customer service manager job vacancies in Quality Assurance / Control category in BCA-Braddell Campus

Responsibilities

You will assist in the tasks of the Quality Service and Finance units for the client, with a focus on both quality service and finance support, including:

Quality Service tasks:

1. Addressing clients' queries over the phone and via emails.

2. Attending to walk-in clients.

3. Providing administrative support to the QS team as needed.

4. Any other duties assigned by the QS Manager.

Finance tasks:

1. Handling procurement tasks and managing stock of pantry/stationery items.

2. Scanning, filing, and organizing documents.

3. Checking details in SCMS for investigations, processing refunds, and resolving discrepancies in backlog or current cases.

4. Assisting with the implementation of NETS at kiosks.

5. Sending email reminders to Hakams to submit claims.

6. Any other duties assigned by the Finance Officer/Manager.

Working Arrangement:

Working Hours:

Mon to Thurs – 8am to 5.30pm

Fri – 8am to 5pm

Sat-Sun and PHs - Not working

Duration: 6 Months

Location: Lengkok Bahru

Requirements:

1. Diploma in any discipline. Candidates without a diploma but with relevant work experience will also be considered. Fresh graduates are welcome to apply.

2. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and the ability to work with multiple IT systems.

3. Good communication and writing skills

4. Organized with excellent time management skills and the ability to prioritize tasks effectively.

5. Ability to handle sensitive information with confidentiality.

6. Meticulous attention to detail, ensuring accuracy in document handling, procurement, and financial tasks.

7. Strong problem-solving skills and the ability to identify and resolve discrepancies in a timely manner.

8. A proactive, self-motivated individual who can work independently and collaboratively within a team.

9. Able to handle multiple tasks and work under pressure, while maintaining a high level of professionalism.

10. Passionate about serving the community and demonstrating empathy and respect when dealing with clients and colleagues.

EA License No.: 96C4864

Reg. No.: R22110485 SHANICE LIM XIN NI

Work Location : 6 Tampines Industrial Avenue 5 Singapore 528760
Work Day : Monday to Friday (8.30am to 5.30pm)

Responsibilities:

· Lead and oversee Test Engineering team to carry out all the Test related activities for Server & Rack products for the production

· Lead and implement PXE Server configuration for the products

· Perform & maintain the Server & Rack run-in test process

· Perform & maintain the burn-in & power test process

· To liaise with customer & HQ / factory on the test program implementation and maintenance

· To test and analyze all failures in the production products and work back with customer & HQ / factory for improvement

· Actively participate in the Kaizen activities

· To update the test program master list & tracking

· Craft and update Working Instruction

· To provide training over W/I to production

· To support the NPI Process

· To support production on the mass run

· Participate in ISO activities (implementation & maintenance)

Requirements:-

· Min. Diploma in Engineering discipline with min 5 years relevant experience in Server / Rack/ Manufacturing environment

· Ability to work with the customer, HQ / factory, Peers / Subordinate and Superiors

· SAP & Linux knowledge

· Able to multi-task & work under pressure

· Good understanding of test methods and concepts

· Knowledge of programming and debugging skills

· Proven experience in tracking and analyzing both online and offline issues to develop improved testing strategies and implement measures for enhancing product quality.

Compliance with RBA standards

Responsibilities

You will assist in the tasks of the Quality Service and Finance units for the client, with a focus on both quality service and finance support, including:

Quality Service tasks:

1. Addressing clients' queries over the phone and via emails.

2. Attending to walk-in clients.

3. Providing administrative support to the QS team as needed.

4. Any other duties assigned by the QS Manager.

Finance tasks:

1. Handling procurement tasks and managing stock of pantry/stationery items.

2. Scanning, filing, and organizing documents.

3. Checking details in SCMS for investigations, processing refunds, and resolving discrepancies in backlog or current cases.

4. Assisting with the implementation of NETS at kiosks.

5. Sending email reminders to Hakams to submit claims.

6. Any other duties assigned by the Finance Officer/Manager.

Working Arrangement:

Working Hours:

Mon to Thurs – 8am to 5.30pm

Fri – 8am to 5pm

Sat-Sun and PHs - Not working

Duration: 6 Months

Location: Lengkok Bahru

Requirements:

1. Diploma in any discipline. Candidates without a diploma but with relevant work experience will also be considered. Fresh graduates are welcome to apply.

2. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and the ability to work with multiple IT systems.

3. Good communication and writing skills

4. Organized with excellent time management skills and the ability to prioritize tasks effectively.

5. Ability to handle sensitive information with confidentiality.

6. Meticulous attention to detail, ensuring accuracy in document handling, procurement, and financial tasks.

7. Strong problem-solving skills and the ability to identify and resolve discrepancies in a timely manner.

8. A proactive, self-motivated individual who can work independently and collaboratively within a team.

9. Able to handle multiple tasks and work under pressure, while maintaining a high level of professionalism.

10. Passionate about serving the community and demonstrating empathy and respect when dealing with clients and colleagues.

EA License No.: 96C4864

Reg. No.: R22110485

ROLE RESPONSIBILITIES

• The reviewing of site purchase orders to ensure that the applicable requirements are met
• The control of on-site and off-site vendor inspectors
• The compliance on of vendor inspection assignments packages
• The coordination and resolution of any nonconforming product Reviewing vendors' QA/QC systems per contractual requirements
• Attendance at the site and inspection procurement meetings
• Coordination of vendor quality approvals when required
• Ensure the verification of documentation and certificates for materials purchased by vendors
• Review of supplier quality plans against contract requirements
• Review procurement documents to ensure that quality requirements have been correctly translated into purchase requisitions and design documents
• Review supplier inspection procedures and personnel qualifications
• Review supplier material certificates
• Take part in supplier audits and surveillance
• Coordinate with the company discipline engineers for the resolution of technical discrepancies
• Coordinate with management for quality improvements Issue nonconformance reports
• Track all nonconformance reports
• Please coordinate with the owner representative on all procurement issues Monitor
• progress of all purchase requisitions

Working Hours: Monday to Saturday, 9 am to 6 pm.

May need to work on Sundays if required.

CubePay is now hiring Compliance Officer to join our Compliance Team in Singapore to help us build up our business activities. If you seek new career advancement in digital payment, we look forward to discussing this exciting opportunity with you.

About the Job

Identifies risks that an organization faces and advises on how to avoid or address them. It implements controls to protect the organization from those risks. Compliance monitors and reports on the effectiveness of controls in the management of the organizations risk exposure.

What’s in the Job

• Compliance Program Management: Develop, implement, and manage the company’s compliance programs and policies, ensuring alignment with regulatory and industry standards.
• KYC Due Diligence: Conduct comprehensive KYC (Know Your Customer) assessments on business partners, vendors, and clients. This includes verifying identities, assessing financial and legal risks, and ensuring that each partner aligns with our compliance standards.
• Regulatory Audits and Risk Assessments: Conduct regular audits and assessments to identify potential compliance risks and ensure adherence to relevant laws and standards. Develop and implement corrective actions where necessary.
• Regulatory Monitoring: Stay up-to-date with regulatory changes and communicate updates to relevant stakeholders, adjusting policies and procedures as necessary.
• Employee Training and Guidance: Provide guidance and training to employees on compliance requirements, regulatory updates, KYC procedures, and best practices.
• Cross-Department Collaboration: Work closely with other departments to establish compliance controls and ensure that all teams are informed and aligned with regulatory standards.
• Compliance Investigations: Lead investigations into compliance violations, ensure corrective actions are taken, and report findings to senior management.
• Documentation and Record-Keeping: Maintain detailed records and documentation of all compliance and KYC activities, to support regulatory audits and internal use.
• Liaison with Regulatory Bodies: Serve as the primary point of contact for regulatory agencies and other external entities related to compliance and KYC matters.

The Candidate

• Bachelor’s degree in Law, Business Administration, Finance, or a related field. Advanced certifications (e.g., CAMS, CCEP, CIPP, or similar) are advantageous.
• Minimum of [X] years of experience in compliance, risk management, or a related field.
• Proven expertise in regulatory frameworks such as PCI, ISO 27001, ISO 27701, PDPA, and MSA.
• Strong knowledge of KYC, AML (Anti-Money Laundering) practices, and local and international compliance regulations.
• Excellent analytical skills and attention to detail, with the ability to interpret and apply complex regulations.
• Strong communication and interpersonal skills to work effectively across departments and with external parties.
• Proactive, with the ability to anticipate compliance risks and implement preventive measures.
• BSc/BA in law, finance, business administration or related field
• Certified compliance professional is a plus.

To apply: pls click on below link:

https://careers.cubepayment.com/jobs/Careers/616675000002442024/Compliance-Manager?source=CareerSite

What the role is

This is a temporary contract role of Manager supporting the Chief Information Officer Office to ensure the integrity, security, and compliance of our information and communication technology systems.

What you will be working on

Compliance Audit Management:
• Work with appointed auditor(s) to evaluate compliance with ICT policies and standards.
• Identify compliance gaps and collaborate with relevant teams to ensure timely remediation.

Governance and Remediation Tracking:
• Keep track of audit and security remediation efforts, ensuring all actions are documented and completed within set deadlines.
• Oversee the management of security incidents and vulnerabilities, ensuring they are appropriately escalated and addressed.

Communication and Reporting:
• Facilitate clear and effective communication between different teams for the purpose of management reporting.
• Compile and analyze data from various sources to produce reports on compliance, security, and incident analysis for management review.

Location:

Near Paya Lebar MRT

Salary:

$3800 to $5000

What we are looking for

• Experience in ICT compliance, audit, or a similar role.
• Familiarity with government ICT policies, standards, and procedures.
• Strong analytical skills, attention to detail, and the ability to manage multiple tasks and projects.
• Excellent communication and interpersonal skills, with a commitment to continuous learning and improvement.

Applicants without the required qualification but possess the relevant work experience are welcome to apply.

Successful candidates will be offered a 1-year contract.

Reg No: 96C4864

EA License No: R22110839

Infineon is a world leader in semiconductor solutions that make life easier, safer, and greener. Our solutions for efficient energy management, smart mobility, and secure, seamless communications link the real and the digital world. We are currently seeking a dedicated and experienced Outsourcing Supplier Quality engineering experts with wafer fabrication environment and process experience to join our experienced team, connected with a worldwide cross functional team and play a crucial role in Supply Quality management and target for highest quality standards and zero defect, If you are passionate about quality and technology and problem solving, we look forward to your application.

In your new role you will:

• Drive and response suppliers’ quality stability ( Cpk ) and improvements through statistical process control (SPC), 8D review , and define the continuous improvement plans (CIP).
• Regularly review suppliers quality index and define continue improve actions. Co-work with QSM ( Quality System Management ) team for establish key performance indicator that comprehensive measure factory quality performance.
• Take leader role and investigation and perform problem solving for root cause investigation in Task-force or MRB team for Quality crisis.
• Be a member of the yield management team that interacts with the suppliers during working meeting.
• Interface with Infineon Reliability and Quality team for reliability monitoring plan/execution.
• Member in supplier change review board (PCRB) as a final change releaser and review the change risk assessment
• Participant supplier surveillance audit (VDA 6.3) and end customer audit
• Work in an international environment and interface with BU ( Business Unit) QM.
• Dispose owner for the nonconforming product in supply chain.
• Co-work with Infineon Operation team for end-customer return (FAR) follow up and lesson learn Fan-out ( Read-Across ) execution.
• Monitor and join review with development and transfer team for the quality performance from NPI project and support product-based qualification activities and communication with Infineon individual BU ( Business Unit )

You are best equipped for this task if you have:

• Bachelor/Master of Science in Physics, Material, Electrical Engineering, Quality Engineering or related field or equivalent practical experience is preferred.
• Min 7 years working experience as a Quality ( Quality system or Quality Engineering or Quality Assurance ) or Process Integration or Product Engineering and customer service engineering in front end wafer process or supplier chain management of foundries.
• More than 3 years quality related management will be plus especially at automotive industry.
• Strong systematic thinking, good attitude and advanced knowledge of statistical analysis and quality core tools ( SPC, FMEA, 6-sigma, 8D ) and strong problem-solving skills ( tool and method ).
• Knowledge in functional area with deep knowledge in wafer manufacturing is needed.
• Good language proficiency in English, additional language skills are a plus to work with counter parts located globally
• An open and creative mind, which likes to work independently, is self-motivated and is eager to learn and grow .
• Positive attitude and passionate with a proactive nature. Proactive, detailed in figures & have Can-do attitude
• Good communication skills with global cross functions, an excellent task coordinator skill is need. Team spirit to own your fair share of routine tasks. Ability to effectively present information and respond to questions from groups of managers, customers and engineering team members
• Ability to travel as required.

#WeAreIn for driving decarbonization and digitalization.
As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener.
Are you in?

We are on a journey to create the best Infineon for everyone.
This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicant´s experience and skills.
Please let your recruiter know if they need to pay special attention to something in order to enable your participation in the interview process.

Essential Duties and Responsibilities:

Quality Assurance:

• Lead the QA/RA team on the implementation and maintenance of QMS in accordance to ISO 13485:2016 requirements, and other applicable international standards/regulations.
• Identify gaps in QMS and make continuous improvements to ensure the effectiveness of QMS implementation and consistency with product and process requirements.
• Provide training to staff on QMS procedures and regulatory requirements.
• Oversee document control, ensuring that all quality documentation is accurate, up-to-date, and properly maintained.
• Plan and execute internal and external audit and risk management review accordingly.
• Participate and lead key investigations or issues to prevent recurrence. Responsible in ensuring product reliability through conducting of risk assessments.
• Evaluate and review product on time, implement and conduct investigations in order to formulate corrective actions. Regular reporting and following up to ensure timely closure of CAPA.
• Actively supporting product transfers and ensuring product qualifications and validations of software and processes are established.

Regulatory Affairs:

• Develop and execute regulatory strategies to obtain and maintain product approvals in multiple markets.
• Responsible in the preparation and submission of regulatory filings.
• Maintain regulatory compliance for all marketed products, including post-market surveillance and reporting.
• Monitor changes in regulatory requirements and communicate their impact to the organization.
• Liaise with regulatory authorities and notified bodies as necessary to ensure timely product approvals and renewals.
• Provide regulatory guidance to cross-functional teams, ensuring alignment with regulatory standards.
• Serve as Person Responsible for Regulatory Compliance (PRRC)

Work Experience Requirements:

• Minimum 5 years of relevant experience in QA/Tester for Application/software development in medical device industry.
• Qualified lead auditor or ISO 13485:2016 internal auditor, be familiar with ISO 14971:2019, and standards applicable to medical devices and software used for Medical Devices (IEC 62304, IEC 62366)
• Knowledge of applicable regulations for Medical Devices (e.g., 21 CFR 820, EU MDR 2017/745, US FDA 510K, HSA Health Products (Medical Device) Regulations, TGA)
• Hands-on experience in performance testing and functional testing for web application.
• Excellent communication skills to lead/guide the team.
• Strong QA background with experience in identifying details and accuracy in reviewing test plans, test cases and test reports.

Education Level Requirements:

· Bachelor’s Degree/Diploma in a relevant scientific or information technology discipline.

About M-DAQ

M-DAQ is a Singapore-headquartered financial technology company that empowers businesses and individuals in cross-border transactions by harnessing data to provide foreign exchange clarity and certainty. Our innovation of tomorrow further leverages data to provide embedded finance solutions to offer corporates and their employees more convenience and control.

Founded in 2010 with the belief that resources may be limited but aspirations are not, M-DAQ’s vision is to create a World without Currency Borders™ for all to participate and thrive in the global economy. We serve global e-commerce marketplaces, securities exchanges, financial technology companies, and corporates across 45 markets. M-DAQ Group processes S$14bn cross-border transactions annually and turned net profitable in 2018 for its core Aladdin+ business. We have offices across Singapore, Indonesia, China, Hong Kong, Japan, Korea, Sri Lanka and the United Kingdom, and we are backed by international institutions such as Affinity Equity Partners, Ant Group, EDBI, NTT Communications, and Samsung.

Why Us?

• Make a positive impact to the world’s economy by creating a World without Currency Borders™
• Team Innovation Mindset, People-Oriented
• Challenging environment, offering great opportunities to learn and grow
• Creative and Innovative Workplace
• We offer competitive remuneration, including employee stock options and employee benefits

Overview

M-DAQ is seeking an experienced and detail-oriented Compliance Manager who is well-versed with Capital Market Services (CMS) license operations, particularly in Foreign Exchange (FX) over the counter (OTC) and derivative products. The ideal candidate should possess a deep understanding of the Monetary Authority of Singapore (MAS) regulatory frameworks, industry best practices, and a track record in implementing and maintaining effective compliance programs within the financial service sector.

Key Responsibilities

• Stay abreast of MAS relevant regulations and guidelines pertaining to CMS
• Communicate regulatory changes to internal stakeholders while ensuring proactive adjustments to compliance frameworks, policies and procedures
• Develop, implement, and maintain compliance policies and procedures to ensure the CMS licensed entity is compliant with its regulatory obligations
• Conduct risk assessments specific to FX OTC derivatives business activities
• Collaborate with key control functions to mitigate compliance risks
• Implement training programs to enhance awareness and adherence to compliance policies
• Establish robust monitoring and surveillance systems to detect and prevent potential compliance breaches
• Investigate and resolve instances of non-compliance, working closely with internal stakeholders and external authorities, when necessary
• Coordinate and participate in internal and external audits
• Provide regular updates detailing compliance performance, issues, and recommended actions for Head of Compliance and Senior Management review.
• Foster strong collaboration with business units to ensure a thorough understanding of FX OTC derivatives operations
• Act as a liaison with regulatory bodies, responding to inquiries and requests promptly and accurately

Desired Skill Set and Attributes

• A recognised degree from a reputable institution
• At least 3-5 years working experience in a compliance role advising FI in Singapore with a focus on FX OTC derivatives
• Deep knowledge of relevant regulatory frameworks and industry standards
• Strong analytical and problem solving skills with a keen attention to detail
• Excellent communication and interpersonal skills
• Able to work independently with minimal supervision
• Professional certifications such as CAMS or CFE are a plus