Total 20 customer service manager job vacancies in Quality Assurance / Control category in D27 Yishun, Sembawang

**QA Asst. Managers/Leads are more than welcome to apply too**

· Overall responsible for the quality control and assurance functions.

· To lead, manage and mentor the QA team, and to ensure a productive and high-performance work environment.

· To provide effective and efficient technical support services to support the company’s business growth and operations.

· To develop and revise the quality assurance framework for the company and to modify and improve the existing production standards and Standard Operating Procedures (SOPs), when necessary.

· To collaborate with all departments, customer, suppliers and government regulatory bodies to ensure that quality is a high priority in the company.

· To drive projects and processes to ensure compliance with the various food safety and hygiene standards and requirements.

· To lead and report on quality audits, identify and resolve problems highlighted in yield reports.

· Ensure that all food safety, quality related and non-compliance issues are investigated and that corrective measures are implemented and adhered to.

· Oversee of GMP and food safety training for Production personnel.

· To be in-charge of the application and submission of government grants.

· To be involved in the feasibility study for setting-up overseas factories.

Job requirements

· Bachelors’ Degree in Food Science & Technology or related field.

· 4-5 years of relevant experience in food processing industry

· Able lead, guide and manage a small team with effective communication skills

· Proficient in MS Office

· Good analytical and problem-solving skills

· Well-versed with HACCP, HALAL, GMP and other food related regulations in Singapore.

As a Test Solutions Engineering NAND manager, you will coordinate a global team responsible for the development, debug and maintenance of test programs that help deliver Micron's world-class NAND portfolio to market. As we continue to navigate shift left and twelve-month cadence initiatives, it is imperative that we find common ground between wafer and component test steps, equipment and flows. You'll lead a team of NAND Probe, Burn, WLR, Test Learning Vehicle test engineers. A successful candidate must possess a growth mindset, demonstrate excellent interpersonal skills, and have a strong technical foundation in either test or product development. Success requires close collaboration with partners in Product Engineering, Manufacturing, Yield Enhancement, Global Quality, SIG, and Equipment Engineering teams to deliver the right test solution. Are you ready to take a world-class team to the next level?

Responsibilities

Drive for results

• Define a comprehensive test plan from NPI thru HVM phases; inclusive of capturing inputs from key partners; ensuring test hardware and programs are in place and aligned to project commitments
• Make efficient use of global test network; drive appropriate tasks across the global test team to ensure project progress and team member development
• Work closely with extended manufacturing network to ensure time to market, test time, capacity, and mature yield goals are on-track
• Adhere to Micron's core values and reinforce strong interactions within and outside of immediate team by demonstrating positive and professional behavior
• Participate in resource planning; both from a project management perspective and team performance management perspective

Optimize the network

• Lead worldwide projects, crafting staffing, equipment plans, schedules, and risk mitigation
• Develop a test time roadmap that delivers an efficient overall core solution in production where coverage is driven to the most appropriate socketing
• Actively drive improvement in worldwide test processes in order minimize cost and increase quality
• Influence Design and PE on DFT implementation to lower cost test

Build an elite team

• Lead hiring, training, and career development of NAND Probe, Burn, WLR, Test Learning Vehicle engineers
• Build an environment that fosters team work, innovation, and job fulfillment.
• Develop technical leadership: engineers who understand the device, testing, and testers.
• Measure and communicate team's successes and failures, and develop improvement plans.

Qualifications:

• Bachelor’s / Master's degree in Electrical Engineering, Computer Engineering, Computer Science or a related field
• At least 5 years of experience in Test Solutions Engineering
• As a leader in Test Solutions Engineering, you’ll be accountable for developing team member capabilities and skills critical to delivering a successful solution.
• Prior experience in a supervisory/leadership role is highly desired
• Developing array core test solutions requires a strong foundation of multiple disciplines; semiconductor operation, tester platform, design for test architectures, programming and statistics.
• A natural curiosity and strong problem-solving skills are essential to success in this role.
• Excellent interpersonal and communication skills
• Dedication to decision-making grounded in strong data analysis
• A strong desire to constantly learn, improve and innovate core testing principles
• Proven track record of technical development and continuous improvement
• Willingness to accommodate global meeting schedule and occasional travel

Directs and coordinates engineering activities concerned with development, procurement, installation, and calibration of instruments, equipment and control devices. Determines conditions under which tests are to be conducted, and phases of test operations. Coordinates operational, functional and performance phases of tests. Analyzes and interprets test data. Prepares technical reports of for use by engineering personnel. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.

Quality Assurance Manager

Job Responsibilities:

Quality Assurance

· Establishment, Maintenance and Continuous Improvement of Company’s Quality Management System (QMS), Class Approvals (Marine) and Regulatory Requirements (Part 145).

· Plan, organise and take lead to drive Quality initiatives and promote quality culture within the company.

· Maintaining and continually improving quality performance, to meet the maintained or all Divisions.

· Perform all essential audits and inspecting internally and/or by third party or client as and when required.

· Establishment, implementation and co-ordination of the audit & approval program, reporting of audit outcomes and ensuring follow up of corrective actions.

· Assist department to follow up on root cause analysis and creation of appropriate action plan to prevent recurrence of issues, by providing training and guidance to the team whenever required.

· Conduct incident investigation and prepare concise investigation reports with in accordance to the regulatory requirement.

· Training and development of employees with respect to QMS and its related processes, quality principles, tools and techniques etc.

· Ensure all licensing at Singapore site and products/services are managed for new applications and renewals.

· Budget allocation and control of costs for QMS related projects; resource management; training; third party audit and Certification costs; and professional subscription costs.

• Effectively implements quality procedures for all allocated sites, in line with legislation, regulatory and guidelines. Documents and maintains the register of quality approvals, procedures and accreditations for allocated sites / geographies.

• Communicates to all allocated sites quality procedures, ensuring all relevant regional colleagues are aware of their responsibilities in supporting / upholding Quality Assurance processes.

• Manages operational, technical, health, safety and environmental audits in line with the audit calendar

• Participates in quality, non-conformance and complaint investigations, ensuring findings are documented, reported and escalated appropriately. Monitors and follows up on supplier CAPA and improvement actions

• Contributes to statistical analyses on which to base recommendations for improvement

• Advises business leaders and senior managers of compliance issues or matters requiring supplier quality development or improvement

• Any ad-hoc duties or projects as assigned.

Skills

• Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems

• Gains the confidence and trust of others through honesty, integrity, and authenticity

• Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences

• Knows the most effective and efficient processes to get things done, with a focus on continuous improvement

• Anticipates and balances the needs of multiple stakeholders

• Uses compelling arguments to gain the support and commitment of others

• Interprets and applies key financial indicators to make better business decisions.

• Plans and prioritises work to meet commitments aligned with goals.

• Operates effectively, even when things are not certain, or the way forward is not clear

• Knows the most effective and efficient processes to get things done, with a focus on continuous improvement

• Builds partnerships and works collaboratively with others to meet shared objectives

Job Requirements:

· Degree in Engineering or Quality Assurance or equivalent with at least 5 years of relevant managerial experience in marine, aviation or related Industry.

· Certified ISO9001:2015 internal/lead auditor qualification.

· Successful completion of the CAAS M10/L11/L12 Examination.

· Able to interpret CMM, in particular IPL (illustrated part listing) and special equipment and tooling listing will have added advantage.

· Preferably have experience in liaising with OEM for capability expansion.

· Certification or experience in Lean, Kaizen and 5S or familiar with common quality tools and techniques.

· Knowledge of relevant standards, and the ability to become conversant with the rules and regulations relating to the quality systems specific to the marine, defence and aviation industries;

· Experience in practical administration, maintenance and development of Quality Management Systems.

· Knowledge of the practical implementation and development of Continuous Improvement and Lean or other similar methodology in a manufacturing, engineering and/or supply chain environment.

· Good leadership and proven managerial skills to be able to lead and motivate the team.

· Meticulous, resourceful, team player and possess strong organization skills.

· Internet savvy and proficient in MS Office applications (ie. Outlook, Excel, Words and Powerpoint etc)

· Effective oral and written communication and interpersonal skills.

· The ability to plan and prioritize work and work under high pressure to tight deadlines yet flexible and adaptable to changing needs and situations.

Who we are

Oishi Manufacturing Pte Ltd, established in 2003, is a prominent manufacturer and wholesale supplier of frozen desserts in Singapore. Specializing in halal-certified ice creams, gelato, and sorbets, the company serves a diverse range of clients including hotels, restaurants, cafes, fast food chains, and distributors.

Oishi operates from a 18,000 sq. ft. facility, offering both its own brands—like ArtisertZ—and customized OEM services. Their product range extends beyond frozen treats, including soft-serve pre-mixes, waffle and pancake premixes, frozen lava cakes, and equipment like soft-serve machines. The company is known for its commitment to high quality and halal compliance, holding certifications like FSSC 22000​ and BRCGS.

Oishi caters to both local and international markets, priding itself on reliable delivery services and competitive pricing. This has solidified its reputation as a preferred business partner within the food industry​

Job Description

1. Monitoring Production Processes: Ensuring that all manufacturing processes comply with established standards and regulations. This involves frequent inspection of equipment, facilities, and procedures to identify any deviations or potential issues.

Quality Testing: Conducting regular quality tests on raw materials, in-process samples, and finished products. This may involve various tests such as sensory evaluation, chemical analysis, and microbiological testing to ensure that products meet safety and quality specifications.

Documentation and Record-Keeping: Maintaining detailed records of quality tests, inspections, and any deviations observed during the production process. Documentation is essential for traceability and compliance with regulatory requirements.

Troubleshooting and Problem-Solving: Identifying the root causes of quality issues and implementing corrective actions to prevent recurrence. This may involve working closely with production teams to address process inefficiencies or equipment malfunctions.

Training and Education: Providing training to production staff on quality control procedures, food safety practices, and regulatory requirements. Ensuring that all employees understand their roles in maintaining product quality and safety.

Continuous Improvement: Participating in continuous improvement initiatives to enhance quality control processes and optimize production efficiency. This may involve implementing new technologies, adopting best practices, and staying updated on industry trends and advancements.

Compliance with Regulations: Ensuring compliance with local regulatory requirements, such as those set by the Singapore Food Agency (SFA) and other relevant authorities. This includes staying updated on changes to regulations and ensuring that manufacturing processes align with current standards.

Requirements:

1. Educational Background: A bachelor's degree or higher in food science, food technology, microbiology, chemistry, or a related field. Some positions may require specific certifications or training in food safety and quality management systems.
2. Experience: Previous experience in a quality control or assurance role within the food manufacturing industry is often preferred. This could range from entry-level positions for recent graduates to mid-level or senior roles requiring several years of relevant experience.
3. Knowledge of Food Safety Regulations: Familiarity with local and international food safety regulations and standards is essential. In Singapore, this includes regulations set by the Singapore Food Agency (SFA) as well as international standards such as ISO 22000 and Hazard Analysis and Critical Control Points (HACCP).
4. Analytical Skills: Strong analytical skills are necessary for conducting quality tests, interpreting data, and identifying trends or deviations in production processes. Proficiency in statistical analysis and data interpretation may be required for more advanced roles.
5. Attention to Detail: A keen attention to detail is crucial for conducting thorough inspections, identifying quality issues, and ensuring compliance with quality standards and specifications.
6. Communication Skills: Effective communication skills are important for collaborating with cross-functional teams, documenting quality issues, and communicating findings and recommendations to management.
7. Problem-Solving Abilities: The ability to troubleshoot quality issues, identify root causes, and implement corrective actions is essential for ensuring continuous improvement in quality control processes.
8. Teamwork and Collaboration: The ability to work effectively as part of a team is important in a production environment. Quality control personnel often collaborate closely with production, engineering, and quality assurance teams to maintain product quality and safety.
9. Adaptability: The food manufacturing industry is dynamic, and individuals in quality control roles must be adaptable to changing circumstances, such as new product introductions, process improvements, or regulatory changes.
10. Computer Skills: Proficiency in using computer software for data analysis, documentation, and reporting is typically required. This may include spreadsheet software, statistical analysis tools, and quality management software.

Quality Assurance Manager

Job Responsibilities:

Quality Assurance

· Establishment, Maintenance and Continuous Improvement of Company’s Quality Management System (QMS), Class Approvals (Marine) and Regulatory Requirements (Part 145).

· Plan, organise and take lead to drive Quality initiatives and promote quality culture within the company.

· Maintaining and continually improving quality performance, to meet the maintained or all Divisions.

· Perform all essential audits and inspecting internally and/or by third party or client as and when required.

· Establishment, implementation and co-ordination of the audit & approval program, reporting of audit outcomes and ensuring follow up of corrective actions.

· Assist department to follow up on root cause analysis and creation of appropriate action plan to prevent recurrence of issues, by providing training and guidance to the team whenever required.

· Conduct incident investigation and prepare concise investigation reports with in accordance to the regulatory requirement.

· Training and development of employees with respect to QMS and its related processes, quality principles, tools and techniques etc.

· Ensure all licensing at Singapore site and products/services are managed for new applications and renewals.

· Budget allocation and control of costs for QMS related projects; resource management; training; third party audit and Certification costs; and professional subscription costs.

• Effectively implements quality procedures for all allocated sites, in line with legislation, regulatory and guidelines. Documents and maintains the register of quality approvals, procedures and accreditations for allocated sites / geographies.

• Communicates to all allocated sites quality procedures, ensuring all relevant regional colleagues are aware of their responsibilities in supporting / upholding Quality Assurance processes.

• Manages operational, technical, health, safety and environmental audits in line with the audit calendar

• Participates in quality, non-conformance and complaint investigations, ensuring findings are documented, reported and escalated appropriately. Monitors and follows up on supplier CAPA and improvement actions

• Contributes to statistical analyses on which to base recommendations for improvement

• Advises business leaders and senior managers of compliance issues or matters requiring supplier quality development or improvement

• Any ad-hoc duties or projects as assigned.

Skills

• Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems

• Gains the confidence and trust of others through honesty, integrity, and authenticity

• Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences

• Knows the most effective and efficient processes to get things done, with a focus on continuous improvement

• Anticipates and balances the needs of multiple stakeholders

• Uses compelling arguments to gain the support and commitment of others

• Interprets and applies key financial indicators to make better business decisions.

• Plans and prioritises work to meet commitments aligned with goals.

• Operates effectively, even when things are not certain, or the way forward is not clear

• Knows the most effective and efficient processes to get things done, with a focus on continuous improvement

• Builds partnerships and works collaboratively with others to meet shared objectives

Job Requirements:

· Degree in Engineering or Quality Assurance or equivalent with at least 5 years of relevant managerial experience in marine, aviation or related Industry.

· Certified ISO9001:2015 internal/lead auditor qualification.

· Successful completion of the CAAS M10/L11/L12 Examination.

· Able to interpret CMM, in particular IPL (illustrated part listing) and special equipment and tooling listing will have added advantage.

· Preferably have experience in liaising with OEM for capability expansion.

· Certification or experience in Lean, Kaizen and 5S or familiar with common quality tools and techniques.

· Knowledge of relevant standards, and the ability to become conversant with the rules and regulations relating to the quality systems specific to the marine, defence and aviation industries;

· Experience in practical administration, maintenance and development of Quality Management Systems.

· Knowledge of the practical implementation and development of Continuous Improvement and Lean or other similar methodology in a manufacturing, engineering and/or supply chain environment.

· Good leadership and proven managerial skills to be able to lead and motivate the team.

· Meticulous, resourceful, team player and possess strong organization skills.

· Internet savvy and proficient in MS Office applications (ie. Outlook, Excel, Words and Powerpoint etc)

· Effective oral and written communication and interpersonal skills.

· The ability to plan and prioritize work and work under high pressure to tight deadlines yet flexible and adaptable to changing needs and situations.

Job Description

• Manage, control and coordinate of all production processes to ensure food products are produced to meet the quality standards
• Review, investigate, resolve and identify the root cause of any problems which may be causing nonconforming products thereby maintaining quality standards
• Evaluate operating procedures and ensure system are implemented to control overall quality of product, to meet customer’s requirements
• Develop strategies to improve product quality, ensure the products are produced within standard of quality.
• Review, investigate and resolve any processes lapses, quality issues and external complaints timely
• Establish a “Food Safety “culture and ensure that it is communication to the operation team for compliance
• Ensure that the production, warehouse and logistic area is kept clean and in auditable at all time
• Work closely with the maintenance team to ensure equipment preventive and corrective maintenance is in excellent condition to ensure food safety measures are in place.

Requirements

• Experience in handling ISO 22000 and HACCP and has some knowledge in FSSC 22000
• Good Knowledge in food labelling regulatory requirement
• Familiar with food regulations for product development in S.E.A. counties and oversea countries
• Familiar with Halal legal requirement
• Process good leadership skill, excellent written and verbal communication skill.
• At least 10 years experience in Food Manufacturing industry

We are representing an MNC in the Aviation and Marine Equipment industry to hire for a Quality Assurance Manager.

Responsibilities:

• Oversee and improve the QMS to meet regulatory and audit requirements.
• Lead quality initiatives, promoting best practices across the organization.
• Perform internal and external audits, ensuring corrective actions are implemented.
• Train employees on quality systems and processes.
• Manage budgets for quality-related projects and certifications.
• Conduct incident investigations and ensure proper reporting.
• Ensure compliance with licensing and regulatory standards at key locations.
• Collaborate with teams to address non-conformance issues and follow up on supplier actions.

Skills & Requirements:

• Certified in ISO9001/ AS9100 / AS9110 with strong auditing skills.
• Familiarity with Aerospace Part 145 Requirement
• Has passed the CAAS Air Legislation examination paper M10, L11, L12
• Knowledge of industry standards and quality improvement tools (Lean, Kaizen, 5S).

Interested candidates please apply here.

EA Personnel (Koh Pei Wen)

EA Reg: R23115205

APBA TG Human Resources Pte Ltd

EA License: 14C7275

Quality Assurance Manager

Job Responsibilities:

Quality Assurance

· Establishment, Maintenance and Continuous Improvement of Company’s Quality Management System (QMS), Class Approvals (Marine) and Regulatory Requirements (Part 145).

· Plan, organise and take lead to drive Quality initiatives and promote quality culture within the company.

· Maintaining and continually improving quality performance, to meet the maintained or all Divisions.

· Perform all essential audits and inspecting internally and/or by third party or client as and when required.

· Establishment, implementation and co-ordination of the audit & approval program, reporting of audit outcomes and ensuring follow up of corrective actions.

· Assist department to follow up on root cause analysis and creation of appropriate action plan to prevent recurrence of issues, by providing training and guidance to the team whenever required.

· Conduct incident investigation and prepare concise investigation reports with in accordance to the regulatory requirement.

· Training and development of employees with respect to QMS and its related processes, quality principles, tools and techniques etc.

· Ensure all licensing at Singapore site and products/services are managed for new applications and renewals.

· Budget allocation and control of costs for QMS related projects; resource management; training; third party audit and Certification costs; and professional subscription costs.

• Effectively implements quality procedures for all allocated sites, in line with legislation, regulatory and guidelines. Documents and maintains the register of quality approvals, procedures and accreditations for allocated sites / geographies.

• Communicates to all allocated sites quality procedures, ensuring all relevant regional colleagues are aware of their responsibilities in supporting / upholding Quality Assurance processes.

• Manages operational, technical, health, safety and environmental audits in line with the audit calendar

• Participates in quality, non-conformance and complaint investigations, ensuring findings are documented, reported and escalated appropriately. Monitors and follows up on supplier CAPA and improvement actions

• Contributes to statistical analyses on which to base recommendations for improvement

• Advises business leaders and senior managers of compliance issues or matters requiring supplier quality development or improvement

• Any ad-hoc duties or projects as assigned.

Skills

• Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems

• Gains the confidence and trust of others through honesty, integrity, and authenticity

• Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences

• Knows the most effective and efficient processes to get things done, with a focus on continuous improvement

• Anticipates and balances the needs of multiple stakeholders

• Uses compelling arguments to gain the support and commitment of others

• Interprets and applies key financial indicators to make better business decisions.

• Plans and prioritises work to meet commitments aligned with goals.

• Operates effectively, even when things are not certain, or the way forward is not clear

• Knows the most effective and efficient processes to get things done, with a focus on continuous improvement

• Builds partnerships and works collaboratively with others to meet shared objectives

Job Requirements:

· Degree in Engineering or Quality Assurance or equivalent with at least 5 years of relevant managerial experience in marine, aviation or related Industry.

· Certified ISO9001:2015 internal/lead auditor qualification.

· Successful completion of the CAAS M10/L11/L12 Examination.

· Able to interpret CMM, in particular IPL (illustrated part listing) and special equipment and tooling listing will have added advantage.

· Preferably have experience in liaising with OEM for capability expansion.

· Certification or experience in Lean, Kaizen and 5S or familiar with common quality tools and techniques.

· Knowledge of relevant standards, and the ability to become conversant with the rules and regulations relating to the quality systems specific to the marine, defence and aviation industries;

· Experience in practical administration, maintenance and development of Quality Management Systems.

· Knowledge of the practical implementation and development of Continuous Improvement and Lean or other similar methodology in a manufacturing, engineering and/or supply chain environment.

· Good leadership and proven managerial skills to be able to lead and motivate the team.

· Meticulous, resourceful, team player and possess strong organization skills.

· Internet savvy and proficient in MS Office applications (ie. Outlook, Excel, Words and Powerpoint etc)

· Effective oral and written communication and interpersonal skills.

· The ability to plan and prioritize work and work under high pressure to tight deadlines yet flexible and adaptable to changing needs and situations.

· Ensure documentation update and control based on regulatory and certification requirements (e.g. FSSC 22000).

· Liaise with government authorities to ensure conformance to relevant food regulations and halal requirements

· Conduct internal audit and handling of third party audits

· Ensure effective implementation of all matters with regards to quality assurance and control e.g. pest control, effectiveness of cleaning chemical

· Supervise the handling of customer complaint and review of corrective action reporting.

· Supervise implementation of product and process checking based on QAQC program.

· Supervise health cert application handling and export registration.

· Ensure implementation of annual vendor evaluation on food safety & quality.

· Provide food safety training and relevant refresher training to team

Overview:

The Regional Associate Trade Compliance Manager is responsible for:

• Driving the development and implementation of trade compliance strategies and standard processes, and having accountability for all trade compliance activity in the Asia Pacific region while maintaining relationships with both internal and external stakeholders
• Playing a strategic role in overseeing the business processes for cross-border trade compliance, identifying risks and resolving issues, and managing the process efficiency to give Kemin a competitive advantage in the marketplace
• Coordinating the roles and tasks among the cross functional team and steering compliance with the trading and customs regulations in various Asia countries
• Strengthening the documentation and processes for product import/export

This is a highly visible professional role that is newly created in Kemin Industries (Asia) to support the accelerating business growth in Asia Pacific region.

Responsibilities:

• Accountable to develop trade compliance operations strategy, implement and maintain trade compliance standards and best practice processes to operationalize corporate policies and risk control frameworks to comply with Government laws and regulations including those administered by the participating government agencies
• Reviews internal controls, develops processes, administers the compliance audit program, and oversees corrective action plans for the region. Identifies compliance gaps and recommends process improvements. Develop departmental strategies and procedures based upon best practices
• Develop business processes to address compliance risks, with a focus on continuous process improvements to increase efficiency and improve performance to customers
• Provide relevant information to senior management and business stakeholders by proactively monitoring regulatory changes in the region/countries, to strengthen compliance and provide advisory on risk mitigation strategies.
• Coordinate the discussion of trade compliance matters among Logistics, Finance, Regulatory, R&D and regional subsidiaries, and liaise with professional consultants to strengthen the processes.
• Drive trade compliance at Kemin Industries (Asia) and its regional subsidiaries’ documentation and reporting requirements.
• Handle the correspondences from Customs authorities on any customs inquiries, assessments and related issues.
• Keep abreast of and facilitate FTA applications in the region to optimize duty costs while ensuring compliance with the requirements
• Lead the HS code classification harmonization project in the region and follow-through with advanced rulings application as required
• Ensure appropriate recordkeeping and due diligence procedures in accordance with all governing regulatory requirements and functional requirements
• Proactively identifying opportunities for leveraging on FTAs
• Reviews and monitors KPI's ensuring accuracy of reporting to internal and external parties

Requirements:

• Graduate degree or its equivalent in international trade law, international business, finance or supply chain professional certifications
• Minimum of five (5) years of regional trade compliance experience in regulatory laws, especially in customs regulations and laws, with hands-on and practical approach and key focus in Asia Pacific countries
• This position is based in Singapore; there may be occasional travels based on business needs
• Experience in performing import/export classification and compliance risk analysis, and familiarity with classification/valuation methodologies and tariff rate schedules in the APAC region
• Well-versed in interpretation and application of classification concepts and references (e.g., General Rules of Interpretation, Explanatory Notes, and Binding Rulings).
• Demonstrated expertise and track record in resolving custom inquiries, issues and trade compliance audits
• Strong working knowledge of trade compliance standards and best practices with commercial focus.
• Able to provide leadership, set priorities and meet timetables for the attainment of goals and deliverables.
• Collaborative team player and leader who proactively engages with the cross functional team and demonstrated ability to present ideas effectively and communicate well with all levels of management within a team environment on a variety of programs and projects.
• Demonstrated project management skills in planning and executing the trade compliance standards and processes in the region.
• Strong leadership and interpersonal skills to be able to work effectively in a diverse team environment.
• Independent contributor with strong motivation, a desire to make an immediate contribution and has a keen sense of urgency.

The Company

At IRVINS, you'll join Singapore's high growth homegrown consumer food brand expanding quickly on the global stage, with 5 offices and 15 markets worldwide, and a product lineup that redefines the food industry.

Founded in 2008, over the years we have pivoted and evolved from an F&B restaurant into a modern food CPG startup. With IRVINS’ global reach, category and market leadership, and startup mentality, we welcome people with a builder attitude keen on building things from scratch and help turn a homegrown brand into Singapore’s iconic global consumer brand.

Job Summary

The Quality Manager will be responsible for overseeing all aspects of quality assurance and control within the company. This role encompasses both operational quality and supplier quality responsibilities, ensuring that our products meet the highest standards of safety, taste, and consistency. The Quality Manager will work closely with production, procurement, and R&D teams to implement and maintain quality systems, drive continuous improvement, and manage supplier relationships.

Key Responsibilities:

Operational Quality Management:

• Develop, implement, and maintain comprehensive food safety programs in compliance with BRCGS, FDA, and other relevant standards and regulations.
• Monitor and enforce adherence to food safety protocols throughout the production process and identify opportunities for improvement.
• Conduct regular risk assessment, hazard analyses, implement preventive controls and audits of production lines, equipment, and finished products to ensure product safety.
• Lead root cause analysis and problem solving efforts for quality issues and develop and implement corrective and preventive actions to address quality issues and prevent recurrence.
• Facilitate cross-functional problem-solving teams to address complex quality issues and drive continuous improvement initiatives
• Collaborate with production, R&D and other departments to identify opportunities for process improvements and implement best practices.
• Oversee the testing, inspection and line release of raw materials, in-process products, and finished goods to ensure they meet specifications.
• Conduct regular training for employees on food safety practices and regulatory requirements.
• Drive sensory continuous improvement of our products

Supplier Quality Management

• Ensure that Company Policies and Quality procedures are effectively carried out.
• Establish and maintain strong relationships with suppliers to ensure the quality of incoming materials.
• Develop and implement supplier quality management programs, including supplier audits and performance evaluations.
• Work with suppliers to address quality issues, implement corrective actions, and drive continuous improvement.
• Evaluate and approve new suppliers based on quality standards and requirements.
• Coordinate with the procurement team to ensure timely and accurate delivery of high-quality raw materials.
• Monitor supplier performance metrics and provide regular feedback to suppliers.

Audit and Compliance Management:

• Prepare for and manage internal and external audits, including BRCGS, FDA, halal and customer audits.
• Maintain up-to-date records and documentation to demonstrate compliance with regulatory and certification requirements.
• Lead the development and implementation of corrective and preventive actions (CAPAs) in response to audit findings and non-conformances.
• Liaise with regulatory agencies and certification bodies to ensure ongoing compliance and certification.
• Stay current with changes in food safety regulations and standards, and implement necessary updates to the company's quality systems.

Customer Complaint Management

• Receive, document, and analyze customer complaints, ensuring all issues are logged accurately and promptly.
• Conduct thorough investigations into customer complaints, including root cause analysis.
• Collaborate with cross-functional teams to implement corrective and preventive actions (CAPAs) to resolve customer complaints and prevent recurrence.
• Ensure timely resolution of complaints and maintain detailed records of complaint investigations and actions taken.
• Monitor trends in customer complaints to identify recurring issues and areas for improvement.
• Develop and implement quality improvement initiatives based on analysis of customer complaint data.
• Work with production, R&D, and other departments to address quality issues and enhance product quality.
• Lead regular reviews of customer complaints with senior management and relevant teams to drive continuous improvement.

Our dream candidate

• Bachelor’s degree in Food Science, Quality Management, or a related field. Advanced degree preferred.
• Minimum of 5 years of experience managing quality teams within the food industry, preferably in ready-to-eat snacks.
• In-depth knowledge of food safety regulations and standards, including BRCGS, FDA, HACCP, Halal and GMP
• Proven experience in managing and preparing for audits and inspections by regulatory bodies and certification organizations.
• Experience with supplier quality management and auditing.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams and suppliers.
• Proficiency in quality management software and tools.
• Certification in quality management (e.g., ASQ Certified Quality Manager) is a plus.

Quality Assurance Manager

Job Responsibilities:

Quality Assurance

· Establishment, Maintenance and Continuous Improvement of Company’s Quality Management System (QMS), Class Approvals (Marine) and Regulatory Requirements (Part 145).

· Plan, organise and take lead to drive Quality initiatives and promote quality culture within the company.

· Maintaining and continually improving quality performance, to meet the maintained or all Divisions.

· Perform all essential audits and inspecting internally and/or by third party or client as and when required.

· Establishment, implementation and co-ordination of the audit & approval program, reporting of audit outcomes and ensuring follow up of corrective actions.

· Assist department to follow up on root cause analysis and creation of appropriate action plan to prevent recurrence of issues, by providing training and guidance to the team whenever required.

· Conduct incident investigation and prepare concise investigation reports with in accordance to the regulatory requirement.

· Training and development of employees with respect to QMS and its related processes, quality principles, tools and techniques etc.

· Ensure all licensing at Singapore site and products/services are managed for new applications and renewals.

· Budget allocation and control of costs for QMS related projects; resource management; training; third party audit and Certification costs; and professional subscription costs.

• Effectively implements quality procedures for all allocated sites, in line with legislation, regulatory and guidelines. Documents and maintains the register of quality approvals, procedures and accreditations for allocated sites / geographies.

• Communicates to all allocated sites quality procedures, ensuring all relevant regional colleagues are aware of their responsibilities in supporting / upholding Quality Assurance processes.

• Manages operational, technical, health, safety and environmental audits in line with the audit calendar

• Participates in quality, non-conformance and complaint investigations, ensuring findings are documented, reported and escalated appropriately. Monitors and follows up on supplier CAPA and improvement actions

• Contributes to statistical analyses on which to base recommendations for improvement

• Advises business leaders and senior managers of compliance issues or matters requiring supplier quality development or improvement

• Any ad-hoc duties or projects as assigned.

Skills

• Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems

• Gains the confidence and trust of others through honesty, integrity, and authenticity

• Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences

• Knows the most effective and efficient processes to get things done, with a focus on continuous improvement

• Anticipates and balances the needs of multiple stakeholders

• Uses compelling arguments to gain the support and commitment of others

• Interprets and applies key financial indicators to make better business decisions.

• Plans and prioritises work to meet commitments aligned with goals.

• Operates effectively, even when things are not certain, or the way forward is not clear

• Knows the most effective and efficient processes to get things done, with a focus on continuous improvement

• Builds partnerships and works collaboratively with others to meet shared objectives

Job Requirements:

· Degree in Engineering or Quality Assurance or equivalent with at least 5 years of relevant managerial experience in marine, aviation or related Industry.

· Certified ISO9001:2015 internal/lead auditor qualification.

· Successful completion of the CAAS M10/L11/L12 Examination.

· Able to interpret CMM, in particular IPL (illustrated part listing) and special equipment and tooling listing will have added advantage.

· Preferably have experience in liaising with OEM for capability expansion.

· Certification or experience in Lean, Kaizen and 5S or familiar with common quality tools and techniques.

· Knowledge of relevant standards, and the ability to become conversant with the rules and regulations relating to the quality systems specific to the marine, defence and aviation industries;

· Experience in practical administration, maintenance and development of Quality Management Systems.

· Knowledge of the practical implementation and development of Continuous Improvement and Lean or other similar methodology in a manufacturing, engineering and/or supply chain environment.

· Good leadership and proven managerial skills to be able to lead and motivate the team.

· Meticulous, resourceful, team player and possess strong organization skills.

· Internet savvy and proficient in MS Office applications (ie. Outlook, Excel, Words and Powerpoint etc)

· Effective oral and written communication and interpersonal skills.

· The ability to plan and prioritize work and work under high pressure to tight deadlines yet flexible and adaptable to changing needs and situations.

Job Description:

· Experience in Test Environment management for 10 years and overall experience of 12-14 yrs

· Experience of 5-6 yrs in Banking customer is required

· Leading team of 5-6 test environment engineers

· Manage various project stakeholders like PM, BA, Test Manager and other application owners from Test Environment Management perspective.

· Environment requirement gathering from program streams

· Environment GAP analysis for SIT, UAT, Conversion and NFT testing

· Coordinating with all application domain to establish the end-to-end environment connectivity

· Environment alignment and booking for SIT and UAT

· End-to End environment integration flow review for online, batch and data transfers.

· Responsible and act as single point of contact for all project environments

· Handover environment to project testing team for shakedown (End to End Sanity)

· Triage connectivity/environment related issues

· Setup Environment health check (technical) e.g., Servers, Handlers

· Monitoring the Environment health and co-ordinate with team and send the report to stakeholders

· Environment downtime Impact Assessment with project holders

· Environment Outage Calendar Update and circulate to affected project stakeholders

· Coordinate environment maintenance activity (IPL, Patching, RDR)

· Experience in AS400/ Mainframes Environment is an added advantage

Job Description

You will play a crucial role in leading the design, development, and deployment of the strategic procurement related compliance programs, processes, and initiatives across the global organization. You will work closely with cross-functional teams including Global Sourcing, legal, compliance, QA, IT and data management to ensure we have a ‘One Agilent’ program in place. This role requires a deep understanding of regulatory compliance, quality management and audit and supply chain management.

Key Responsibilities:

• Leads the design, development, management and execution of strategic compliance programs and initiatives aligned with legal requirements, industry standards and organizational objectives. (e.g RoHS, responsible minerals, modern slavery)
• Acts as a “Process Champion”, consultant and recognized expert to the management team on strategic procurement processes, methodologies and strategies.
• Maintains a broad knowledge of major industry best practices and stay informed about the industry specific regulations and standards, identify and close the process gaps to ensure the organization complies with all relevant laws and regulation.
• Identifies opportunities and drive for continuous improvement initiatives for the organization to enhance efficiency and improve productivity.
• Develop and manage process documentation, policies and training.
• Leading the internal/external QMS, process and compliance audit for the organization.

Qualifications

• Bachelor’s degree in relevant field preferably in Engineering or Quality.
• Minimum of 8 years of experience in procurement, quality, compliance management, audit or regulatory affairs.
• Excellent problem solving and critical thinking skills.
• Strong project management skills and ability to handle multiple tasks simultaneously.
• Excellent communication skills and ability to work collaboratively in a team
• Strong understanding of QMS (ISO9001/13485), regulatory compliance, including knowledge and of relevant laws and regulations in the industry.
• Hands on working experience on FDA, IVDR and MDSAP will be and added advantage.

• Basic up to $6,000
• 5 days work: 8.30 am – 5.45 pm
• AWS + Bonus + Excellent Benefits + Career Progression!
• Location: Senako North

Job Responsibilities

• Maintaining the Quality & Environment Management System,Food Safety Management System according to ISO9001, ISO14001, FSSC22000, Kosher, RSPO, Sedex, ISCC etc.
• Ensuring Compliance to regulatory and above certifications, as well as attending to all related CB and customers' audits.
• Conduct periodic Internal audit and Vendor audit.
• Liaison with Sales team regarding customers' complaints & questionnaires
• SFA Hygiene Officer & Food Safety Team Leader.
• RSPO & Kosher coordinator.

Job Requirements

• Bachelor's Degree in Food Science / Food Technology or other Science or related disciplines
• Obtained Food Safety Course Level 3 certification.
• Any QA related assessor certificate or certified QMS Auditor / Lead Auditor in ISO or equivalent will be advantageous.
• Minimum 3 years’ experience in QA related field.
• Good knowledge in GMP, HACCP, RSPO, ISO 22000, ISO 9001, ISO 14001, ISO 45001 and Food Safety is preferable.
• Strong interpersonal and communication skills with the ability to work cross-functionally with different departments.

For consideration, kindly submit your CV by clicking “APPLY NOW”

*Only shortlisted candidates will be notified**

EA Personnel No: R23118342
EA License No: 15C7752

• Overseeing the operation and whole function of QAQC department
• Establish, review and continuous improvement for Food Safety Management System (SFA Regulations / FSSC 22000 / HALAL / Customers’ requirement) and documentation.
• To lead the QAQC team towards managing, maintaining and food safety management system.
• Review and improve working procedure/criteria for manfacturing processes.
• Overseeing in export country registration, review of importing countries requirement and liaising with regulatory agencies.
• Assisting in laboratory set-up / Overview external lab testing Parameter
• Study the export /import, rule and regulation of the country
• Main point of contact for Government regulatory agencies and certification bodies.
• Any ad-hoc tasks assigned by superior

Responsibilities

1. Oversee and provide leadership to ensure the production of high quality, safe and legally compliant products for Tee Yih Jia Food Manufacturing and its subsidiaries.
2. Collaborate, guide and provide technical support to various departments including production, shipping, warehouse and maintenance department to ensure compliance to quality, safety and regulatory requirements.
3. Lead continuous improvement to meet the desired product quality, safety, regulatory and customer expectations.
4. Provide governance of the Food Safety Management System, HACCP and Halal Quality Management System and lead the development and implementation of standards in the plant.
5. Lead and manage all external audits including 3rd Party (BRC, HALAL), Customer and Regulatory (SFA) audits etc.
6. Manage all customer inquiries and ensuring timely and professional response to Customer Complaints.
7. Lead QA Team to conduct Internal Quality, GMP, Supplier and HACCP audits.
8. To be the main point of contact for Government related agencies.
9. Lead QA Team in the application of relevant regulatory licenses and export health certificate application.
10. Provide new product development support including food regulatory requirements, product evaluation and testing.
11. Perform ad-hoc duties as assigned by Management.

Requirements

1. Minimum Diploma in Food Science or equivalent.
2. Candidate with 4-5 years of hands-on experience in the F&B manufacturing industry and minimum of 2 years managing a team.
3. Basic Computer Knowledge and proficient in Microsoft Office software
4. Proficient in English and Chinese due to the daily need to work with English and Mandarin speaking staff and customers' representatives
5. Be able to work interpedently with a high level of initiative and resourcefulness.
6. Fast learner and able to work under pressure.
7. Good communication and interpersonal skills.
8. Strong understanding of Food Safety Management Systems
9. Singaporeans only.

• Maintain and refine a change management systems roadmap and quality mindset programs going forward for WW alignment and continuous improvement of equipment and change control practices.
• Partner with Fabs, SMAI, OCT, CPIE, TD, and IT to ensure all business needs and processes are properly documented, validated, and escalated as needed.
• Provide technical leadership and direction
• Evaluate global needs for new change control and risk assessment systems.
• Cultivate global relationships. Support and mentor quality engineering teams worldwide by providing guidance.
• Work with subject matter experts to identify business process gaps and Best Known Methods (BKMs).
• Evaluate the quality of data collected, drawing conclusions based on this data and initiating follow-up action items.
• Present and discuss in depth all projects with respective key stakeholders.
• Demonstrate good project management, presentation, organizational, leadership, and communication skills.
• Demonstrate being a "Team builder" with strong focus on effective team dynamics and distributed responsibilities.
• Develop eventual reports, identifying their strengths and weaknesses and creating an action plans to work on the areas each individual needs to improve on.
• Manage roll-out goals to eventual reports, assigning goals that both meet the company objectives and areas of focus and the employee development.
• Write annual performance plans, describing employee expectations and performance and providing feedback and follow up as needed.

RESPONSIBILITIES:

• Ensure compliance and continuous improvement of quality and food safety systems aligned with internal and external standards.
• Assess the feasibility and acceptance of internal and external requirements and expectations.
• Coordinate and assist in the implementation of change management processes and monitor progress.
• Review and analyze data to provide regular updates on food safety, quality, and service trends.
• Continually evaluate and trend process controls, food safety, and quality programs, and recommend appropriate improvements.
• Monitor and support the resolution of quality non-conformances by enabling in-depth root cause analysis, trend analysis, and stringent action follow-up, including validation of resolution effectiveness.
• Lead the Quality Assurance team, providing functional leadership for regular performance reviews, succession planning, staff development and training.
• Management representative (Food Safety Team Leader) to handle all food safety and quality related audits from regulatory, certification bodies and customers.
• Any other tasks delegated by the management.

REQUIREMENTS:

• Diploma /Bachelor’s Degree in Food Science or related field
• Good Knowledge of Quality Management Systems (HACCP, BRC, ISO 22000)
• Good Communication, Strategic Planning, Organizational and Analytical Skills
• Dealing with complexity, and eye for details.

RESPONSIBILITIES:

• Ensure compliance and continuous improvement of quality and food safety systems aligned with internal and external standards.
• Assess the feasibility and acceptance of internal and external requirements and expectations.
• Coordinate and assist in the implementation of change management processes and monitor progress.
• Review and analyze data to provide regular updates on food safety, quality, and service trends.
• Continually evaluate and trend process controls, food safety, and quality programs, and recommend appropriate improvements.
• Monitor and support the resolution of quality non-conformances by enabling in-depth root cause analysis, trend analysis, and stringent action follow-up, including validation of resolution effectiveness.
• Lead the Quality Assurance team, providing functional leadership for regular performance reviews, succession planning, staff development and training.
• Management representative (Food Safety Team Leader) to handle all food safety and quality related audits from regulatory, certification bodies and customers.
• Any other tasks delegated by the management.

REQUIREMENTS:

• Diploma / Bachelor’s Degree in Food Science or related field
• Good Knowledge of Quality Management Systems (HACCP, BRC, ISO 22000)
• Good Communication, Strategic Planning, Organizational and Analytical Skills
• Dealing with complexity, and eye for details.