Total 17 Manager maintenance engineer service job vacancies in Quality Assurance / Control category in Singapore

Interested candidate please share your updated copy of resume at [email protected]

( For fast response please drop message at whatsapp number- +65 96310776 )

Looking for Operations Compliance Lead to ensure the IT operations planning and execution meets the service levels agreements and audit compliance requirements. This role requires at least 10-12 years’ experience in IT operations in a data warehouse / analytics environment with knowledge on compliance and/or has experience completing one audit cycle.

Required Skill

• Minimum 10-12 year working experience in system operations compliance and management areas.
• Should have familiarity with any standards (e.g. ISO, ITSM)
• Must be cloud certified
• Good in-depth understanding of data warehouse concepts, data profiling, data verification and advanced analytics techniques
• Experience in managing a team in project implementation or support is a must
• Certification in IT operation management is preferred
• Possess prior hands-on experience with technologies such as Informatica, .NET & MS-SQL database, Oracle, BI tool (OBIEE or Tableau) & any messaging technologies
• Good interpersonal skills with the ability to work with different groups of stakeholders

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Ashwani - R. No: R1114530
__________________________________________________

Helius Technologies Pte Ltd (Licence No: 11C3373)

This position reports to Head, Quality Service.

We are looking for an energetic, and self-driven individual who could think out of the box and make a difference in the company by implementing and seeing through improvements to processes, products, platform and people. You will be part of the Quality Service Team that is committed to improving customer experience and improving quality within the company.

You will be handling and providing strong support to the process of achieving fair resolution for escalated complaints with the achievement of business process improvement and customer satisfaction. The team works closely with various departments and stakeholders to gather relevant information, analyse complaints, and provide appropriate solutions or remedies to customer.

You will be raising our service standards and competency within the company through developing training and establishing standards as well as launching company-wide service initiatives like EXSA and Servicing workshops.

In addition, you will also be exposed to brainstorm and improve our Wealth funnel for P3 Mobile App. The executive will see himself/herself becoming more confident in handling challenging situations and improved interpersonal skill set, negotiation skill as well as better judgement in assessing and handling future challenges he/she may have.

Specific Responsibilities:

Executive to be involved in:

1. Conduct thorough and comprehensive complaint investigations, ensuring adherence to regulatory guidelines and internal policies.
2. Collaborate with cross-functional teams, including front office, products, legal, compliance, and subject matter experts, to gather necessary information and insights.
3. Provide guidance and support to team members in resolving complex complaints and ensuring timely resolution.
4. Prepare accurate and detailed reports on complaint investigations, including findings, recommendations, and actions taken.
5. Foster a culture of continuous improvement, promoting a customer-centric approach within the company.
6. Maintain a high level of professionalism and confidentiality in handling sensitive customer complaints.
7. Perform ad-hoc tasks (e.g. tasks, projects, service initiatives).

Technical Skills and Competencies required:

• Diploma holders and above from a reputable institution.
• Minimum 3 years of experience in Complaint Handling or Customer Experience, preferably in the Banking and/or Securities industry. Experienced candidate with at least 5 years of experience will be considered for a managerial role.
• Excellent interpersonal and communication skills. Both written and verbal, with the ability to effectively communicate complex information to stakeholders at all levels.
• Proficiency in English and Mandarin to liaise with Chinese-speaking stakeholders.
• Prior working experience in financial industry, preferably in handling securities and investment products or relevant accreditations (e.g. CMFAS, etc) will be an advantage.

• Lead a team of Engineers to oversee all test-related activities for Server and Rack products in production.
• Support and implement PXE Server configuration for the products.
• Conduct and maintain the Server and Rack run-in test processes.
• Perform and maintain the burn-in and power test processes.
• Coordinate with customers and HQ/factory regarding test program implementation and maintenance.
• Test and analyze failures in production products, collaborating with customers and HQ/factory to drive improvements.
• Participate in Kaizen activities.
• Update and track the test program master list.
• Prepare and update Working Instructions.
• Provide training on Working Instructions to production teams.
• Support the NPI (New Product Introduction) process.
• Assist with production during mass runs.
• Engage in ISO activities related to implementation and maintenance.

Requirements:

• Minimum Diploma in an Engineering discipline with at least 3 years of relevant experience in Server/Rack/Manufacturing environments.
• Ability to work effectively with customers, HQ/factory, peers, subordinates, and superiors.
• Knowledge of SAP and Linux.
• Capable of multitasking and working under pressure.
• Strong understanding of test methods and concepts.
• Proficiency in programming and debugging skills.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd

EA License No: 20C0270

Work Location: 6 Tampines Industrial Avenue 5 Singapore 528760
Work Day : Monday - Friday, 8.30am - 5.30pm

Responsibilities:

• To lead a team of Engineers to carry out all the Test related activities for Server & Rack products for the production
• To support & implement PXE Server configuration for the products
• Perform & maintain the Server & Rack run-in test process
• Perform & maintain the burn-in & power test process
• To liaise with customer & HQ / factory on the test program implementation and maintenance
• To test and analyze all failures in the production products and work back with customer & HQ / factory for improvement
• Participate in the Kaizen activities
• To update the test program master list & tracking
• To prepare and update Working Instruction
• To provide training over W/I to production
• To support the NPI Process
• To support production on the mass run
• Participate in ISO activities (implementation & maintenance)

Requirements:-

• Min. Diploma in Engineering discipline with min 3 years relevant experience in Server / Rack/ Manufacturing environment
• Ability to work with the customer, HQ / factory, Peers / Subordinate and Superiors
• SAP & Linux knowledge
• Able to multi-task & work under pressure
• Good understanding of test methods and concepts
• Knowledge of programming and debugging skills

Compliance with RBA standards

This position reports to Head, Quality Service.

We are looking for an energetic, and self-driven individual who could think out of the box and make a difference in the company by implementing and seeing through improvements to processes, products, platform and people. You will be part of the Quality Service Team that is committed to improving customer experience and improving quality within the company.

You will be handling and providing strong support to the process of achieving fair resolution for escalated complaints with the achievement of business process improvement and customer satisfaction. The team works closely with various departments and stakeholders to gather relevant information, analyse complaints, and provide appropriate solutions or remedies to customer.

You will be raising our service standards and competency within the company through developing training and establishing standards as well as launching company-wide service initiatives like EXSA and Servicing workshops.

In addition, you will also be exposed to brainstorm and improve our Wealth funnel for P3 Mobile App. The executive will see himself/herself becoming more confident in handling challenging situations and improved interpersonal skill set, negotiation skill as well as better judgement in assessing and handling future challenges he/she may have.

Specific Responsibilities:

Executive to be involved in:

1. Conduct thorough and comprehensive complaint investigations, ensuring adherence to regulatory guidelines and internal policies.
2. Collaborate with cross-functional teams, including front office, products, legal, compliance, and subject matter experts, to gather necessary information and insights.
3. Provide guidance and support to team members in resolving complex complaints and ensuring timely resolution.
4. Prepare accurate and detailed reports on complaint investigations, including findings, recommendations, and actions taken.
5. Foster a culture of continuous improvement, promoting a customer-centric approach within the company.
6. Maintain a high level of professionalism and confidentiality in handling sensitive customer complaints.
7. Perform ad-hoc tasks (e.g. tasks, projects, service initiatives).

Technical Skills and Competencies required:

• Diploma holders and above from a reputable institution.
• Minimum 3 years of experience in Complaint Handling or Customer Experience, preferably in the Banking and/or Securities industry. Experienced candidate with at least 5 years of experience will be considered for a managerial role.
• Excellent interpersonal and communication skills. Both written and verbal, with the ability to effectively communicate complex information to stakeholders at all levels.
• Proficiency in English and Mandarin to liaise with Chinese-speaking stakeholders.
• Prior working experience in financial industry, preferably in handling securities and investment products or relevant accreditations (e.g. CMFAS, etc) will be an advantage.

• Lead a team of Engineers to oversee all test-related activities for Server and Rack products in production.
• Support and implement PXE Server configuration for the products.
• Conduct and maintain the Server and Rack run-in test processes.
• Perform and maintain the burn-in and power test processes.
• Coordinate with customers and HQ/factory regarding test program implementation and maintenance.
• Test and analyze failures in production products, collaborating with customers and HQ/factory to drive improvements.
• Participate in Kaizen activities.
• Update and track the test program master list.
• Prepare and update Working Instructions.
• Provide training on Working Instructions to production teams.
• Support the NPI (New Product Introduction) process.
• Assist with production during mass runs.
• Engage in ISO activities related to implementation and maintenance.

Requirements:

• Minimum Diploma in an Engineering discipline with at least 3 years of relevant experience in Server/Rack/Manufacturing environments.
• Ability to work effectively with customers, HQ/factory, peers, subordinates, and superiors.
• Knowledge of SAP and Linux.
• Capable of multitasking and working under pressure.
• Strong understanding of test methods and concepts.
• Proficiency in programming and debugging skills.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd

EA License No: 20C0270

Due to expansion, we are looking for:

QA Manager/QA Engineer/QA Executive/QA Technician

Job Responsibilities:

Quality Assurance

· Receiving report of incoming materials

· Control and maintain all the equipment used in the QA Department.

· Support Production Department on the process & quality issue.

· Analyze for any non-conformance arises pertaining to quality issue together with production personnel and study / evaluate the matter to prevent recurrence.

· Review and record on non-conforming products and verify corrective actions taken.

· Investigate customer complaints & raise 8D for non-conformance issue & follow up action.

· Perform Incoming, In-process and Outgoing inspection and maintain relevant records.

· Establishment of Quality Plans which are adequate to meet customer requirements.

· Analyze data to manage and monitor the continuous quality improvement plans.

ISO & Audit

· To be involved in the audit team.

· To establish & implement a quality & environment system in the company.

· To plan & prepare for customer or 3rd party audit & it’s follow up action.

· To carry out supplier audit with Purchasing Department

Training

· Identify training needs for the department.

· To train & cross train respectively QA personnel.

Reports & Others

· Identify & manage risk in the department.

· Working with other departments to establish quality requirement of raw material with suppliers.

· To generate & analyze timely reports

· And to study and review other relevant new methods, reports that improve product quality & stability for existing and/or new products.

· To undertake any other tasks and jobs as may be assigned by the management from time to time.

Authority:

· Stop production if any defects is detected.

· To stop use of instrument if out of calibration.

· Hold dispatch until all inspection have been carried out.

· To approve and release the finished good for delivery.

· To approve and release the official quality reports.

· To verify all PR for QA for use.

· Authorize all PR for purchase, subject to authority matrix

· Update any QA SOP after CAR or resulting NC issue.

Job Requirements:

· Degree in Chemistry, or Material Science preferred

· 3-5 years’ experience in similar capacity.

· Good leadership & communication skill.

· Knowledge of QC tools, concepts & methodologies will be advantages.

· Attention to detail & demonstrate good analytical skills for problem solving & analysis.

· Knowledge of ISO 9001 QMS and ISO 14001 EMS is essential but not compulsory.

*ONLY SINGAPOREANS NEED TO APPLY AS THE COMPANY HAS NO QUOTA TO EMPLOY FOREIGNERS

*SHIFT WORK ARE REQUIRED FOR THIS POSITION

Responsibility

• Test program design and development for new products and project management.
• Create and develop Automated Test Equipment (ATE) programs for both production and characterization testing of new products.
• Design and develop final test load boards and wafer sort probe cards.
• Conduct characterization testing, prepare test specifications, and define tests, conditions, and criteria.
• Possess strong digital and mixed-signal programming skills for ATE using C++/VB languages and scripting.
• Monitor and manage production test yields, including handling maverick lots and engineering lots.
• Perform hands-on test debugging, RMA analysis, and improve test solutions in both hardware and software.
• Establish cost-effective production test solutions.
• Enhance the technical competency of the team.
• Develop product test plans, schedules, resource requirements, and track project execution.
• Conduct product test reviews, approve test program releases, and maintain and improve the product test process.
• Any other duties as required

Requirements

• Experience with ATE test program development using C++ or VB
• Experience with Test Hardware Development (Loadboard and Probecard)
• Experience with using of Teradyne ATE testers, Chroma or others

Interested candidates kindly click the APPLY NOW button.

By submitting your personal data and/or resume, you give consent to the collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application.

Xie Jiani (R1548854)

EnviroDynamics Solutions Pte Ltd

EA License No.: 12C6285

Responsibilities

• Plan initiatives to enhance the patient experience and foster a patient-centric culture.
• Lead and oversee the feedback management process, encompassing service recovery and active engagement with staff, patients, and caregivers.

Requirements

• Hold a recognized degree with a minimum of 8 years of experience in customer/patient service operations, including at least 2 years in a managerial role.
• Demonstrate a proven track record in establishing a service-oriented culture.
• Possess experience in developing, evaluating, and conducting service training.
• Have excellent writing and editing skills.
• Possess expertise in conflict resolution, data analytics, and presentation skills.

All qualified applicants, please send in your resume to:

[email protected]

Tricia Celestine Goh (R1981653)

Recruit Express Pte Ltd | Company Reg. No. 199601303W | EA License Number: 99C4599

• Working Days: 5 days
• Working Hours: Mon to Fri : 8.30am - 5.30pm
• Working Location: East area

Responsibilities

• To lead a team of Engineers to carry out all the Test related activities for Server & Rack products for the production
• To support & implement PXE Server configuration for the products
• Perform & maintain the Server & Rack run-in test process
• Perform & maintain the burn-in & power test process
• To liaise with the customer & HQ / factory on the test program implementation and maintenance
• To test and analyze all failures in the production products and work back with customer & HQ / factory for improvement
• Participate in the Kaizen activities
• To update the test program master list & tracking
• To prepare and update Working Instruction
• To provide training over W/I to production
• To support the NPI Process
• To support production on the mass run
• Participate in ISO activities (implementation & maintenance)

Requirements:

• Minimum 1-2 years of relevant working experience in manufacturing industry/EMS.
• SAP & Linux knowledge
• Good understanding of test methods and concepts
• Knowledge of programming and debugging skills

For consideration, kindly submit your CV by clicking “APPLY Now”.

**Only shortlisted candidate would be notified**

EA Reg. No: R1988238 | Erlynn Tay Kim Geok

• Take the lead in driving IT service maturity and information security risk management with your strong stakeholder management skills
• Flat structure with flexibility and autonomy
• Fast paced environment – established Maritime MNC

Key Responsibilities:

• Govern cyber information risk management and compliance, including risk documentation and remediation.
• Ensure alignment with industry frameworks and regulations such as NIST, CIS Controls, and BIMCO.
• Manage audits and maintain compliance with regulations, overseeing access rights.
• Lead IT service, application, and vendor management, coordinating with business partners to drive enhancements.
• Oversee IT problem management and establish SOPs for improved ecosystem management.
• Collaborate with stakeholders to consolidate vendors and enhance procurement processes.
• Support project handover and change advisory board discussions.

Qualifications & Experience:

• Minimum qualification in Information Systems or Computer Science.
• Minimum 7 years of experience in IT Service Management, Risk Management, and Governance.
• Proficiency in managing IT risk registers, problem management, and vendor relationships.
• Solid understanding of technical IT aspects including cyber, cloud computing, and infrastructure.
• ITIL Foundation Certified and experienced in building capabilities within smaller teams.

If you are interested in the above position or other cyber security or IT compliance positions, please kindly send your updated CV to [email protected].
*Due to high volume of applications, only shortlisted applicants will be contacted.*

Reg No.R23112660
BeathChapman Pte Ltd
Licence no. 16S8112

Mandatory

• Experience utilizing open-source automated testing frameworks such as Selenium, Cucumber, and JUnit, or enterprise-level testing tools.
• Proficiency in employing open-source performance testing tools.
• Experience in leveraging open-source penetration testing tools.

Responsibilities include but are not limited to:

• Develop and maintain comprehensive test cases and plans, ensuring alignment with requirements and policy updates.
• Enhance and manage the automated test framework and testing environments to ensure efficiency and reliability.
• Execute tests on new functionalities, promptly identifying and documenting any issues encountered.
• Perform a diverse range of tests including manual, functional, performance, and exploratory tests, while supporting User Acceptance Testing (UAT).
• Collaborate in resolving production issues as they arise.

Why join us?

You will have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

The Organization

Accenture is an Irish-domiciled multinational professional services company that provides services in:

1) Technology

2) Strategy & Consulting

3) Song

4) Operations

As a Fortune Global 500 company, it has been incorporated in Dublin, Ireland since September 1, 2009.

With more than 700,000 employees worldwide—in 200 cities across 51 countries—Accenture also operates more than 100 “innovation hubs,” developing solutions for cloud, finance, and other industries.

The Pillar

Accenture Technology combines business and industry insights with innovative technology services to transform your business. Join one of the world’s largest independent providers of technology services to grow your expertise and help clients worldwide to innovate at scale and transform their businesses. Help change how the world works and lives

through technology innovation.

The Group(s)

Accenture Health & Public Services Consulting (HPS) balances the stability of service delivery with the speed to react to citizens’ changing needs. By maximizing the value of existing investments and expertise, we help build the foundations of material improvement that delivers sustainable value for citizens and creates lasting capability within government.

The result is more agile government, with services that respond to individual needs, empowered civil service teams that are ready for anything and an efficient technology infrastructure that can scale rapidly.

Accenture Cloud First / Cloud Infrastructure & Engineering (CIE) is a new multi-service group of 70,000 cloud professionals that brings together the full power and breadth of Accenture’s industry and technology capabilities, ecosystem partnerships, and deep commitment to learning and upskilling clients’ employees and to responsible business, with the singular focus of enabling organizations to move to the cloud with greater speed and achieve greater value for all their stakeholders at this critical time. Specifically, this new group integrates the company’s wide-ranging cloud expertise, including:

· Software Development, Cloud migration, infrastructure, and application services and ecosystem partnerships; deep industry and cross-industry insights, data, and Applied Intelligence capabilities.

• Well Established Company
• Basic $6500 - $8000 + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: Boon Lay
• Working day: Monday to Friday
• Working hours: 8.30am to 5.30pm

Job Responsibilities:

• Maintain the Quality Management System to ensure compliance with ISO 13485:2016 requirements, applicable international standard/regulation requirements, and customer requirements
• Identify the gap in the QMS and make continuous improvements to ensure the effectiveness of QMS implementation and consistency with product and process requirements. Lead the training on procedures and practices to QMS requirements
• Lead the internal audit and customer audit, follow-up on audit non-conformance activities till closure
• Responsible for major customer projects and quality deliveries, handling product quality issues, and responding to major customer complaints and quality improvement
• Authorize the release of major customer products
• Manage and verify CAPA, NCR, SCAR handling, root cause analysis, and action taken
• Risk management, validation and verification activities
• Provide the necessary training, such as QMS, supplier management, design control, MSA, G R&G, 8D etc.
• Support on monthly quality objective and KPI review
• Support on Quality Management Review
• Any other duties as assigned from time to time

Job Requirements:

• Bachelor’s Degree with minimum 5 years of experience in quality management/ assurance and/or risk assessment in medical device industry
• Qualified lead auditor or ISO 13485:2016 internal auditor, be familiar with ISO 14971:2019, Cleanroom, and applicable regulatory and standards

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492

BreakFast at Fluffy’s Boutique Pet Hotel & Grooming (BFF) is a leading hotel in Singapore for Canine friends. A leading provider in Pet Care, BFF offers boarding, daycare and grooming in an immaculate and impressive establishment. The expert team at BFF also provides dietary, training and behaviour advice and offers basic medical care, supplements and care products.

BFF seeks a General Manager to develop new standards of quality care and quality service, in line with today’s higher client expectations and needs, and to improve and oversee operations, business development, finance and HR.

The General Manager reports directly to the Director.

Responsibilities

1. Design and Implement new Quality Management Strategy, System and SOPs, which include:

• Quality policy, quality planning and assurance and quality control
• Stakeholder responsibilities to processes, products and services
• Operation and Service Excellence above across all functions of the hotel business
• Quality Customer Service for Client Retention
• Quality Service Marketing and Social Media Management to attract new clients
• Communicating offline and online our quality promise and capabilities to clients
• Staff Professional Development with new Key Performance Indicators (KPIs) incorporated into Appraisal System

2. Oversee day-to-day operations

• Design strategy and set goals for growth
• Maintain budgets and optimize expenses
• Ensure employees work productively and develop professionally
• Oversee recruitment and training of new employees
• Ensure all staff are skilled & knowledgeable in dog handling, care and emergencies
• Evaluate and improve operations and financial performance
• Ensure staff follows health and safety regulations
• Direct the employee assessment process
• Prepare regular reports for upper management
• Provide solutions to issues (e.g. profit decline, employee conflicts, loss of business to competitors)

3. Live In the Hotel

• As a 24/7, Open Concept Pet Hotel, a daily night shift duty staffer is required. The GM is required to fill this role and live in the hotel to maintain a close watch over our guests.
• As a live-in manager, he will ensure the safety, rest, medical care, cleanliness, husbandry, meals, morning & night walks, and housekeeping matters are carried out as required.
• Complete the days accounts, and the next days appointments, staff scheduling, accounts and operations report and analysis.

Requirements and Skills

• Must have work experience in the Animal Care & Husbandry
• Proven knowledge in animal nutrition, healthcare and medical care for puppy and geriatic animals
• Good knowledge in animal behaviour and training for various breeds
• Problem-solving aptitude
• Must be reliable, pleasant and possess speed and empathy
• Minimum Diploma in Hospitality

Job Type: Full-time

Salary: Negotiable

about the company

Our client is a leading materials testing laboratories and solutions provider for a wide range of fields including construction, life sciences, environmental, energy, transportation etc. They’re now on a look out for a Quality Engineer/Manager to join their dynamic team.

about the job

• Implement, maintain and improve the quality management system (QMS)
• Drive quality improvements and proactive participation in continuous improvement and process improvement projects
• Represent our Singapore and Malaysia business units during assessments by accreditation bodies and audits by clients and controlled document holding
• Interact with clients & Accreditation Bodies and be responsible for advising operational colleagues of the importance of quality, accuracy and integrity in the provision of the testing, calibration inspection and certification services we provide.
• Ensure buy-in to the effective implementation of our quality policies and procedure
• Manage scheduled internal audits across management system and technical disciplines
• Monitor laboratory test equipment for calibration currency and advise management of upcoming schedules,ensuring corrective and preventive actions identified within specific laboratories are implemented and verified in a timely manner.
• Manage external and internal proficiency testing programs and prepare compliance and improvement metrics as required.
• Write and review quality documentation and effective and efficient management of personal work schedules and timely generation of quality reports.

job requirement

• Diploma/Degree of Science or Engineering qualification.
• Minimum 2 years of managing quality management systems within a multi-discipline testing, inspection and certification environment
• Candidates with more experience (min 4 years) can be considered for the Quality Manager position.
• Demonstrable experience auditing against ISO/IEC 17025, ISO/IEC 17020 and ISO/IEC 17065.
• Sound knowledge of equipment calibration and analyzing proficiency test data.

If you are interested in the position, kindly apply directly or send your CVs to yiling.tan@randstad.com.sg.

We regret that only shortlisted candidates will be contacted

EA: 94C3609 / Reg: R21103172

Overview

You will oversee the Quality Service Management (QSM) function of the organisation and ensure its efficient running and operations. You will be working closely with the Director of Operations to seek to achieve a high standard in service quality for the organisation through continuously uplifting service standards on the ground.

Responsibilities

• Drive service in line with organizational goals.
• Develop, monitor and review the organisational service framework.
• Build and maintain a culture that energizes and recognizes service professionals, and foster a culture of learning, improvement and innovation to deliver quality service.
• Identify organizational service gaps, and develop interventions and curate training to address the gaps.
• Plan organization-wide service quality initiatives and events to continually improve service standards.
• Develop organizational-wide service indicators for compliance.
• Work with stakeholders to improve organizational standings at national level surveys and accolades.
• Oversee the management of feedback, complaints, compliments and appeals. This includes working with heads of departments in investigations and facilitating family conferences and replies.
• Work with internal and external partners to execute special projects and advise in the area of service experience and customer journey.

Requirements

• Preferably degree, preferably in Service, Hospitality and/or Healthcare-related disciplines.
• Preferably 7 years of relevant experience in Quality Service in a healthcare setting.
• Strong knowledge and experience in customer relations management and quality service management.

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret to inform that only short-listed applicants will be notified.

Ailing

Dynamic Human Capital

Registration number R23114618 | EA Licence No: 12C6253

about the company

Our client is a leading total solutions provider for residential, commercial and industrial standby/emergency power, distributed power and recreational power etc. They’re looking for a Quality Manager to join their dynamic team.

about the job

• Implements effective quality system processes in line with ISO9001.
• Develops and leads quality assurance function/team and QMS quality planning process
• Ensures operational process operating and meeting process/ product requirement
• Closely monitors the performance of key quality indicators (Quality objectives) and initiates, deploys and implements plans or measures to meet the goal set.
• Leads team to review daily process issues and drive respective departments for process improvement.
• Analyzes process weakness and/or quality performance data and works with the respective department on a quality improvement plan.
• Ensures all documents are updated regularly.
• Participates in quality improvement programs.
• Ensures that the company is readily prepared for customer audits, internal audits and/or external audits

job requirement

• Diploma/Degree in Quality/Manufacturing/Mechanical/Electrical Engineering
• Minimum 5 years’ relevant experience in a similar position
• Good knowledge in Autocad, SAP, ISO auditing and statistical tools, MS office platforms
• Experience working in an ISO 9001:2000 Quality System.
• Proficient in the use of mechanical inspection equipment including calipers, micrometer, torque tester and other mechanical equipment.
• Willing to work in the West

If you are interested in the position, kindly send your CVs to yiling.tan@randstad.com.sg.

Please include your availability, expected salary and reason for leaving your current job.

We regret that only shortlisted candidates will be contacted.

EA: 94C3609 / Reg: R21103172