Total 36 quality assurance manager job vacancies in Quality Assurance / Control category in D20 Bishan, Ang Mo Kio

Responsibilities:

·Driving Root Cause analysis in problem diagnosis from customer anomaly to ensure problem prevention and resolution implementation ensuring effectiveness

·Management of Change communication to customer for approval to implementation

·Develop, implement, and improve the department and product total quality system to assure product specification is met

·Facilitate and work with team members on quality improvement to the product by providing technical guidance in QE tools applications

·Perform quality system or process audit to assure quality systems are in place

·Support the viper manufacturing in ensuring product meets the established standards of quality including reliability, usability and performance required

·Establish & Implement manufacturing quality metrics and lead team on to achieve the goal and continuous improvement

·Meet Plant/Department cost & quality objectives

·Implement lessons learned across manufacturing and also new products development projects

·Perform special projects to support continuous improvement on an ongoing basis thru functional standardization and implement process improvement ideas in primary work area.

·To adhere to the Health & Safety regulations as set out by the EHS Department and any other Government regulations

EDUCATION AND EXPERIENCE (Minimum Qualifications)

Degree in Electronics Engineering

5 years of experience in a Quality/Engineering in Product Design Engineering/Manufacturing environment preferred

SKILLS

Analytical problem-solving skills

Proficient oral and written communication/presentation skills

Basic print reading and interpretation of specification skills

Good knowledge of FMEA, Control Plan

Advanced statistical experience with quality tools usage and Product Design Development Cycle is preferred

Certified Design for Six Sigma/Six Sigma Black Belt/Reliability Engineer will have an added advantage

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Job Description:

• Conduct DFM for parts manufacturing
• Perform FPA (First Part Approval) for mechanical parts
• Review parts manufacturability and parts design before tooling fabrication
• Generate FPA report, update status and results and share with internal staff and suppliers
• Identify CTF dimensions to be included in Incoming Inspection
• Prepare of Incoming Inspection instructions for parts that require inspection
• Investigate production fallouts due to part quality, collect data and study for root cause and countermeasure
• Work with supplier on improvement of parts quality activities
• Perform periodic factory audits on vendor capabilities, facilities, processes and prepare audit reports

Job Requirements:

• Candidate must possess at least Bachelor's Degree in Electrical Engineering or equivalent
• Preferably have 1 year of working experience but candidate with no working experience is welcome to apply too
• Knowledge in stamping, Plastics Moulding & Machining processes
• Self-motivated and able to meet deadlines
• Proficiency in Mandarin in order to liaise with China suppliers
• Willing to perform overtime when required

Interested applicants, please send in your resume stating your date of availability, current and expected salary.

We love building HR software. And surely we can do better – with your help.

What We Value:

• You have initiative and are innovative
• You seek ownership in your work
• You have passion and ambition
• You love challenges and look for responsibilities
• You have a sense of humour (we love a good joke)
• You possess good English written and spoken communication skills

Responsibilities

• Create, maintain, and execute automated regression test suite for mobile and web applications
• Develop and maintain test plans, testing strategies, test cases, test data, matrices, and other QA related documentation
• Work with the Engineering Team to continuously improve test coverage to improve quality of released products
• Keep up to date on the latest tools, industry trends and technologies for software testing and put them to good use!

Requirements

• Degree/Diploma in Information Technology, Computer Engineering, Computer Science or related fields
• MUST HAVE:

1. At least one (1) year of experience in test automation experience
2. At least one (1) year of experience working in an agile environment.
3. Familiar with at least 1 test automation tool software (e.g. testsigma, selenium, Telerik, etc.)
4. Strong understanding of Software QA methodologies best practices to design, build and execute unit, functional and integration test cases
5. An independent, resourceful, result-oriented and analytical thinker.
6. Experience with Git and Jira
7. Strong oral and written English communication skills

We appreciate people who are constantly working towards improving themselves. If you ever find yourself facing an issue, as a team, we’ll find the solutions together.

When’s a better time to join HerdHR and shape the product of the future? We say NOW.

NOTICE

We regret to inform that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.

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You may refer and access our website for more information.

Responsibilities:

• Lead the compliance and Investigation team and ensure compliance investigation process is appropriately conducted.
• Proactively assist the business with identifying appropriate remedial and preventative actions to prevent a re-occurrence and to understand trends and to analyse and report on such trends.
• Provide advice and support to internal parties including Senior Management and HODs of Corporate Office with related to litigation risk management, dispute resolution, settlement strategy, indemnities and other contract concerns as requested.
• Prepare reports of compliance findings, analytics and corrective actions for Senior Management.

Qualifications and Experience:

• Possess at least a Degree with minimum 10 Years of relevant working experience.
• Candidates with Accounting background will be preferred.

Summary

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of our people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple and help us leave the world better than we found it.

Description

The AppleCare Technologies team has an immediate opening for a Cross-Functional Quality Engineer to plan and lead cross-functional testing across complex AppleCare projects. You will be responsible for the planning, preparation, resourcing, execution management, issue resolution, and progress reporting of testing activities across business and technical groups on the project. Through your knowledge of industry best practices for quality management, you will help to evolve the way we approach test planning and execution.

Develop Comprehensive Testing Strategies:

• Quality advocate who will collaborate with business and technical teams to create quality test plans for cross- functional systems projects, focusing on User Acceptance Testing (UAT).
• Design testing structures, defining roles and responsibilities across all regions, Apple organizations, and third-party vendors as needed.

Establish UAT Communication and Coordination:

• Define and manage UAT communication plans, including meeting schedules and escalation processes across global time zones.
• Lead the scheduling and coordination of UAT preparation and execution activities.

Risk Management and Resource Planning:

• Proactively identify technological, organizational, and political risks, developing effective mitigation strategies.
• Estimate resource requirements for testing and ensure realistic plans are in place.
• Ensure the availability of test environments and necessary data to support testing activities.

Optimize Testing Through Automation and Analysis:

• Identify and implement opportunities to leverage automation for test preparation and execution.
• Apply strong analytical skills to investigate and resolve issues discovered during UAT activities.

Minimum Qualifications

• 5-7 years experience leading testing/QA, with emphasis on planning and managing cross-functional testing
• BE / BS Tech in Computer Science or information management from a premier school

Preferred Qualifications

• Experience with test automation tools and frameworks
• Experience with different testing methodologies and driving a quality mindset
• Ability to develop technical expertise and understanding of system interdependencies, and their impacts on testing plans
• Ability to abstract technical details and effectively communicate to audiences at different levels
• Proficient at balancing multiple efforts at a time
• Excellent listening, communication, leadership and presentation skills
• Ability to develop and maintain relationships with internal partners
• Exemplify flexible thinking, curiosity, self-motivation, dedication to quality, focus on the details, and a positive perspective
• Strong organizational and documentation skills
• SAP functional experience, and experience migrating from SAP R/3 to SAP S/4 HANA is beneficial
• Ability to travel up to 10% of the time
• Quality Assurance certification (ISTQB, ASQ, etc) and/or PMI certification is highly desirable

Work Location : East
Work Day : Monday to Friday (8.30am to 5.30pm)

Responsibilities:

• To work with all internal departments & suppliers to create a friendly & ensure quality awareness environment so as to achieve zero defect products

• To lead & work with MRB team on the OSV activities so as to meet supplier's requests before any RMA / RTV process

• To understand customer manufacturing quality requirements & align with the business agreement so as to work effectively with suppliers on the line rejection

• Work closely with suppliers to expedite on-the-line defective returns, and follow-up on the disposition & FA report so as to work back with the internal relevant departments. Eg : SCM, Quality, Process and etc.

• Maintain zero defective quality on hand & aging period

• Support parts localization and work closely with factory RD & engineering team

• Compliance with RBA

Requirements:-

• Degree / Diploma in quality/engineering

• Ability to work with the customer, HQ / factory, Peers / Subordinate, and Superiors

• SAP knowledge

• Able to multi-task & work under pressure

• Able to handle customer complaints and work well with internal & external departments to resolve the quality issues

• Able to provide constructive solutions/advice to the team

• Participate in con-call outside office hours if required

Compliance with RBA standard

Compensation & Benefits

• Annual Increment
• Performance Incentive Bonus
• Career Progression

For quick reply, please contact me at +65 85878287

Registration Number: R21100938 (Tan Jie Bei)

EA Licence No: 22C1301 (Unisearch Services Pte Ltd)

ESD Quality Assurance Inspector

Responsibilities:

• Conduct inspections of incoming materials, in-process products, shipping documents, return shipments, labels and finished goods to ensure compliance with quality standards and specifications.
• Review and interpret specifications and work instructions.
• Perform tests and measurements using various tools and equipment to verify product, workplace and equipment compliance.
• Document and report inspection results, highlighting any defects or non-conformities.
• Collaborate with production and engineering teams to address and resolve quality issues.
• Maintain accurate and detailed records of inspections, tests, and other quality control activities.
• Participate in continuous improvement initiatives to enhance product quality and efficiency.
• Ensure compliance with all relevant safety and quality regulations and standards.
• Assist in the development and implementation of quality control procedures and policies.
• Executes quality related tasks and/or quality supporting tasks per Warehouse Manager/Quality Engineer/Quality Assurance Assistant Manager/Quality and Compliance Head direction.
• Read fine prints on an integrated circuit (IC) and trays.
• Transfer or split IC from tray compartment to another steadily
• Read, write, and understand in work instructions.
• Use simple equipment (Sealer m/c and strapping m/c), inhouse training will be provided.

Requirements:

• Candidate must possess minimum Secondary Education and above
• Required language(s): English – Read and written.
• At least 1 to 2 Year of working experience in the related field is required. For no experience will be consider as contract staff – Grade 1 (inhouse training will be provided)
• Hardworking and independent.
• Team player and able to multi-task.
• The position requires a 5.5-day work week.
• Able to work OT when required.
• Optional:
• Operating of Material Handling Equipment (MHE) and ESD equipment if required (Internal or External training will be provided).
• Computer Literate – Proficiency in Microsoft Office e.g., Excel, etc.
• WMS, SAP, ORACLE (In-house Training provided)

Responsibilities:

• Lead the compliance and Investigation team and ensure compliance investigation process is appropriately conducted.
• Proactively assist the business with identifying appropriate remedial and preventative actions to prevent a re-occurrence and to understand trends and to analyse and report on such trends.
• Provide advice and support to internal parties including Senior Management and HODs of Corporate Office with related to litigation risk management, dispute resolution, settlement strategy, indemnities and other contract concerns as requested.
• Prepare reports of compliance findings, analytics and corrective actions for Senior Management.

Qualifications and Experience:

• Possess at least a Degree with minimum 10 Years of relevant working experience.
• Candidates with Accounting background will be preferred.

Summary

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of our people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple and help us leave the world better than we found it.

Description

The AppleCare Technologies Systems Quality team has an immediate opening for a Systems Quality Project Manager to manage and lead User Acceptance Testing (UAT) activities for complex Regional and Global AppleCare systems and software projects. You will be responsible for the planning, coordination, execution management, issue resolution, and progress reporting of testing activities across business and technical groups on BPR led projects. Through your knowledge of industry best practices for quality management, you will help to evolve the way we approach test planning and execution.

Develop Comprehensive Testing Strategies:

• Quality advocate who will collaborate with business and technical teams to create quality test plans for cross- functional systems projects, focusing on User Acceptance Testing (UAT).
• Design testing structures, defining roles and responsibilities across all regions, Apple organizations, and third-party vendors as needed.

Establish UAT Communication and Coordination:

• Define and manage UAT communication plans, including meeting schedules and escalation processes across global time zones.
• Lead the scheduling and coordination of UAT preparation and execution activities.

Risk Management and Resource Planning:

• Proactively identify technological, organizational, and political risks, developing effective mitigation strategies.
• Estimate resource requirements for testing and ensure realistic plans are in place.
• Ensure the availability of test environments and necessary data to support testing activities.

Optimize Testing Through Automation and Analysis:

• Identify and implement opportunities to leverage automation for test preparation and execution.
• Apply strong analytical skills to investigate and resolve issues discovered during UAT activities.

Minimum Qualifications

• 5-7 years experience leading testing/QA, with emphasis on planning and managing cross-functional testing
• BE / BS Tech in Computer Science or information management from a premier school

Preferred Qualifications

• Experience with test automation tools and frameworks
• Experience with different testing methodologies and driving a quality mindset
• Ability to develop technical expertise and understanding of system interdependencies, and their impacts on testing plans
• Ability to abstract technical details and effectively communicate to audiences at different levels
• Proficient at balancing multiple efforts at a time
• Excellent listening, communication, leadership and presentation skills
• Ability to develop and maintain relationships with internal partners
• Exemplify flexible thinking, curiosity, self-motivation, dedication to quality, focus on the details, and a positive perspective
• Strong organizational and documentation skills
• SAP functional experience, and experience migrating from SAP R/3 to SAP S/4 HANA is beneficial
• Ability to travel up to 10% of the time
• Quality Assurance certification (ISTQB, ASQ, etc) and/or PMI certification is highly desirable

Secretlab is an international gaming chair brand seating over 3 million users worldwide, with our key markets in the United States, Europe, and Singapore, where we are headquartered.

You will be a valued member of our Global Quality team, managing the after-sales quality of Secretlab’s award-winning products used by our global customers across over 60 countries. You will be the Quality team's main point-of-contact to internal stakeholders, responsible for resolving technical aftersale issues in collaboration with our customer support and logistics team. Additionally, you will take on Electrical-related system or component matters with the opportunity to grow into a dedicated subject matter expert (SME) for electrical systems.

Our Product team is involved with all Secretlab’s industry-leading designs, including collaborative efforts with world-renowned brands such as Game of Thrones, Batman, Cloud9, Team Secret, as well as international esports organisers such as Riot Games for their League of Legends global tournaments.

Responsibilities

• Serve as the internal liaison for escalated customer inquiries and concerns regarding products after purchase, ensuring issues are addressed promptly and effectively.
• Diagnose and resolve product-related issues reported by customers, coordinating with relevant internal departments to ensure comprehensive solutions are implemented.
• Take ownership of electrical system or component-related matters, providing in-depth analysis and troubleshooting support for issues involving power supplies, control systems, and other electrical components.
• Oversee the management of warranty claims, including thorough documentation, assessment of claims, and coordination with cross-functional teams to guarantee timely and accurate resolutions.
• Collaborate closely with planners to maintain optimal levels of spare parts inventory, ensuring the availability of components needed for customer replacements.
• Arrange for the recall of defective or failed products back to the factory for in-depth failure analysis, working with engineering and quality teams to identify root causes and implement corrective action
• Prepare and deliver detailed reports on after-sales activities, including analysis of common issues, resolution times, and other relevant after-sales performance metrics.
• Partner with quality engineers, design teams, and other key stakeholders to relay customer feedback and insights, contributing to the ongoing improvement and development of products and services.
• Develop expertise in electrical systems, offering guidance and support across departments for ongoing and future projects.

Requirements

• A Bachelor's degree in engineering, preferably in Electrical, Electronics or Industrial engineering.
• Proficiency in Microsoft Excel and strong data analysis skills, with the ability to organize, manage, and interpret data to support quality-related decisions and process improvements.
• Demonstrated analytical and problem-solving skills, with the ability to collect and analyze data to support informed decisions and process improvements
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and engage stakeholders at all levels of the organization.
• A detail-oriented mindset with a focus on accuracy and precision in all quality-related activities.
• Ability to plan, prioritize, and manage multiple projects and tasks within defined timelines.
• Proficiency in both written and verbal communication skills in English and Mandarin (for collaboration with Mandarin-speaking suppliers or vendors).
• Ability to travel for business.

Bonuses

• High interest and familiarity with the esports and gaming industry

Job Description:

• Conduct DFM for parts manufacturing
• Perform FPA (First Part Approval) for mechanical parts
• Review parts manufacturability and parts design before tooling fabrication
• Generate FPA report, update status and results and share with internal staff and suppliers
• Identify CTF dimensions to be included in Incoming Inspection
• Prepare of Incoming Inspection instructions for parts that require inspection
• Investigate production fallouts due to part quality, collect data and study for root cause and countermeasure
• Work with supplier on improvement of parts quality activities
• Perform periodic factory audits on vendor capabilities, facilities, processes and prepare audit reports

Job Requirements:

• Candidate must possess at least Bachelor's Degree in Electrical Engineering or equivalent
• Preferably have 1 year of working experience but candidate with no working experience is welcome to apply too
• Knowledge in stamping, Plastics Moulding & Machining processes
• Self-motivated and able to meet deadlines
• Proficiency in Mandarin in order to liaise with China suppliers
• Willing to perform overtime when required

Interested applicants, please send in your resume stating your date of availability, current and expected salary.

Job Description:

• Involve in New PCBA design review with designer during development stage, identify weak card design and follow-up with designer for improvement
• Coordinate and review equipment set-up parameters for new PCBA samples run to identify problems and improvement
• Trouble shoot PCB quality problems, make countermeasures for preventions and improvements on each sample state
• Design and Fabricate jigs/fixture, prepare SMT stencil for each status of sample
• Perform and follow-up on First Product Inspection on PCBA cards for new product
• Study and improve production quality yield for each status of sample
• Study and setup PCBA process for product implementation for QCD requirement
• Perform Manufacturability Review for New Product’s PCBA
• Perform failure analysis on Current and New Product’s PCBA

Job Requirements:

• Candidate must possess at least Bachelor’s Degree in Engineering, preferably in Electrical & Electronics with at least a 2 years of working experience in Manufacturing industry
• Experience with new product quality handling and control from development stage until mass production
• Self-motivated and able to meet deadlines
• Willing to perform overtime
• Candidate with no working experience is also welcome to apply

Interested applicants, please send in your resume stating your date of availability, current and expected salary.

The Quality Control (QC) Technician's primary duty is to ensure that a quality product is produced within a controlled environment. This role is engaged in different testing methodologies, ranging from molecular biology to the latest analytical chemistry techniques. He/She performs annual and quarterly physical inspection and the staging of QC materials and/or production raw materials. He/She will also oversee the necessary documentation, including logbooks, test requests preparation and sample distribution. In addition, he/she will be responsible for managing the inventory levels of the assigned area as well as discarding old samples and hazardous waste from the laboratory and perform housekeeping tasks.

• Responsible for sampling and inspection of raw materials, packing materials, intermediates and finished products
• Product R&D
• Responsible for quality control in the whole process of production
• In charge of regular calibration of equipment
• In charge of product inspection
• Handle return and rejected items

As Steve Jobs said in 1997 when introducing the Apple Store Online: “We make amazing products. We should have an amazing purchasing experience.” Twenty-five years on, the Apple Store Online is one of the world’s biggest and most successful e-commerce sites. Our global mission is to bring a flawless, high-quality, digital retail experience to all of our customers. In Retail Customer Care, our team is able to bring this experience to life!

The Learning and Quality team is looking for a driven individual who believes that the customer experience is at the heart of what we do and works tirelessly to help our teams achieve just that.

Inclusion is a shared responsibility and we hold ourselves and one another accountable for bringing everybody in.

Description
Regional Quality Manager (RQM) leads teams of Quality Program
Managers (QPMs) who are responsible for supporting and guiding their
respective sites and business partners to achieve business goals. RQM
demonstrates a fundamental understanding of contact center
operations, anticipate broader business needs, collaborate influentially
with cross-functional teams, and develop strategic goals and tactical
plans. RQM align resources to maintain a balance of customer, people,
and business focus; have a passion to develop future leaders; and drive
accountability to ensure success.

In this role, you will work with the business teams (in region and
worldwide) as well as collaborate with the Retail Customer Care
leadership. You will be leading a team to be responsible for helping
identify business trends and insights, building Quality strategy to
support business need and partnering with cross functional teams to
improve customer experience.

A Regional Quality Manager will participate in business reviews, provide quality insights and are responsible for driving quality and performance improvements. You will need to be responsible in supporting and guiding QPMs to achieve business goals in customer experience and quality performance and includes building behavior based plans based on qualitative and quantitative insights. This work will be achieved through evacuating QPM engagement by attending site visits, applicable business meetings, and reviewing QPM communication outputs for our internal and external customers.

Minimum Qualifications
• Ability to work with and influence cross functional business
partners to build and achieve strategic quality objectives and
goals
• Proven track record to analyze data, accurately determine
root cause and implement actions that solve problems and
improve performance
• Adapt to changing environments, technology and processes
• Drive for results with a high degree of determination
• At ease with relationship building and engaging a wide
variety of internal and external senior level stakeholders
• Superb written and communication skills
• Strict adherence to company policy on confidential materials
• Role models inclusive leadership behaviors and embraces
their responsibility to build, develop and retain diverse teams
• Makes space to listen, learn, and amplify diverse
perspectives and experiences
• Confronts barriers to greater inclusion with tenacity, care and
commitment

Preferred Qualifications
• Solid understanding of quality principles and approaches
including but not limited to customer journey mapping, process
Improvement methodologies and data analysis
• Experience in the management of outsourced suppliers and
internal teams delivering customer-facing support
• Experience working as part of a virtual team that is
geographically dispersed

Education & Experience
Bachelors degree or equivalent experience

Additional Requirements
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

Responsibilities:

• Update information in SAP notifications
• Handle SAP transactions
• Coordinate on-site rework activities
• Manage notifications to suppliers
• Inspect materials
• Issue scrap notices

Location is at Woodlands

EA License No: 24C2352

EA Personnel No: R24123724

EA Personnel Name: Tiffany Ng Xin Yi

Summary

As Steve Jobs said in 1997 when introducing the Apple Store Online: “We make amazing products. We should have an amazing purchasing experience.” Twenty-five years on, the Apple Store Online is one of the world’s biggest and most successful e-commerce sites. Our global mission is to bring a flawless, high-quality, digital retail experience to all of our customers. In Retail Customer Care, our team can bring this experience to life. Inclusion is a shared responsibility and we hold ourselves and one another accountable for bringing everybody in. The Learning and Quality team is looking for a driven individual who believes that the customer experience is at the heart of what we do and works tirelessly to help our teams achieve just that.

Description

In this role, you will work with the quality and learning team (in the region and worldwide) as well as collaborate with the Retail Customer Care leadership. Through targeted contact review, you will be responsible for helping identify business trends and insights, demonstrating that to craft a framework that guides the business to understand what matters to the Retail Customer Service leadership and customers in your region. A Quality Program Manager will participate in weekly business reviews, provide insights from both their own and other coaching contact reviews and are responsible for quality analysis and reporting. You will need to be regularly lead and participate in calibration activities, be an expert in quality standards and align the teams with these standards. You will also need a deep knowledge of the business, performance management and vendor management practices. It is important that you are able to articulate and analyze customer expectations and happiness, service trends and professional ethics and operational policies and procedures are followed. A Quality Program Manager is responsible in supporting and guiding their respective sites and business partners to achieve goals in customer happiness and quality performance and includes building behavior based coaching plans based on qualitative and quantitative insights. This work will be achieved through influencing management, adopting best practices and effective root cause analysis on the reasons for customer dissatstifaction or lack of adherence to customer and business critical processes and practices. This is all done through the lens of As one of multiple quality program managers for the region, you will also partner with your peers to set the direction and provide consistency across the network.

Minimum Qualifications

• Proficiency in English and Bahasa Malay / Indonesia is a must, in order to provide customer support to the Southeast Asia market
• Makes space to listen, learn, and amplify diverse perspectives and experiences
• Actively seeks out opportunities to champion and celebrate inclusion and diversity

Key Qualifications

• Ability to work with and influence cross-functional business partners to build and achieve strategic quality objectives and goals
• Adapt to changing environments, technology, and processes
• Commit to results with a high degree of determination
• Champion trust and build strong business partnerships
• Superb written and interpersonal skills
• Ability to work efficiently under deadlines with numerous projects on hand
• Strict adherence to company policy on confidential materials

Education & Experience

All candidates who meet the key qualifications are encouraged to apply.

Additional Requirements

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

About the Role:

As we accelerate our growth journey in Asia, Brooks is seeking a Quality Engineer to join us in Singapore.

Reporting to the Director, Quality Engineering based in the US, the Quality Engineer will be responsible for developing and implementing quality plans, metrics, programs, and procedures using quality control statistics, lean manufacturing concepts, and analyses. You will be responsible for ensuring that the performance and product quality of Brooks Manufacturing and Contract Manufacturers conforms to established company, customer and regulatory requirements.

You will review, analyze and report on quality discrepancies related to the assembly and process while leading investigation of problems and developing dispositions, modifications, and corrective actions for recurring or non-recurring discrepancies. You will also act as the key interface with manufacturing, engineering, customer, vendor and subcontractor representatives to ensure all quality requirements are met.

Key Responsibilities:

• Serve as the quality lead and interface for products built at Brooks and at Contract Manufacturers. Leads the development, modification, and maintenance of quality evaluation, control plans and protocols for processing materials into partially finished or finished products.
• Manage assigned product failure analysis, report generation, and present to customer.
• Lead problem solving teams utilizing 8D methodology.
• Lead cross-functional team Corrective and Preventive Action (CAPA) activities to drive performance improvements.
• Assist in the process for ensuring that corrective actions (CAPA) are completed in accordance with relevant ISO requirements (ISO 9001), Advance Problem-Solving methods, and that documentation is complete and compliant with requirements.
• Conduct Data Analysis and prepare metrics detailing field product quality.
• Manage quality data for accuracy and report generation.
• Identify, and analyze and interpret trends or patterns in complex data sets.
• Lead quality meetings with contract manufacturers and factory work cells.
• Support factory process certification activities for New Product Introductions (NPI) process.
• Audit quality systems for deficiency identification and correction.
• May specialize in design, incoming material, production control, product evaluation and reliability, research and development of our products at our contract manufactures.
• Supports all company safety and quality programs and initiatives.
• Other duties as assigned.

Qualifications & Competencies:

• Bachelor's Degree in Electrical or Mechanical Engineering, with 5-7 years of relevant work experience in a Quality Engineering role.
• Hands-on experience working on Electronic or Electromechanical equipment.
• Experience using statistical methods and tools such as Gauge R&R, Statistical Process Control, Capability analyses, data mining etc.
• Strong proficiency using Microsoft Office products.
• Knowledge of the Semiconductor manufacturing industry related to Capital Equipment would be highly advantageous; prior Copy Exact experience would be a plus.
• Certification in Six Sigma, Project Management, or Lean preferred
• Willingness and ability to travel internationally.

What we offer:

• Competitive salary and comprehensive benefits package.
• Career advancement opportunities in a growing international company.
• Dynamic and innovative work environment.

Responsibilities:

• Technical Support & Engineering Solutions: Enhance reliability of bus on-board equipment (OBE) including NOBA, CFMS, CCTV, Transmitter, IU, PIDS@Bus. Provide technical support for quality systems such as ISO55001, ISO9001, ISO45000.
• Project Management:Liaise with LTA on technical matters, coordinate with departments for project implementation, review progress, prepare and evaluate tender documents, source and negotiate with vendors, conduct trials and technology evaluations.
• Quality Systems:Act as Secretariat for ISO55001, coordinate ISO9001, ISO45000, and ISO22301, perform internal audits, lead engineering investigations, and develop plans for Bus Condition Audits.
• On-Board Equipment (OBE): Enhance OBE reliability, review maintenance standards, manage OBE inventory, organize training programs, and liaise with regulatory bodies.
• Engineering Support: Coordinate bus transfers, support procurement on quality matters, manage Bus Master List, and handle bus registration and insurance.
• Day-to-Day Operations: Provide specialized support to customers and internal divisions, maintain positive working relationships, supervise MSOs and SPs, promote productivity initiatives, liaise with regulatory bodies, and conduct risk assessments.

Requirements:

• Degree in Engineering with good knowledge in automotive services.
• Minimum 5 years of relevant experience in the automotive industry.
• Strong supervisory, management, communication, interpersonal, analytical, and decision-making skills.
• Proficiency in software applications like Microsoft Office.
• Dynamic, proactive, decisive, and adaptable in a fast-paced environment.

Responsibilities:

• Lead the compliance and Investigation team and ensure compliance investigation process is appropriately conducted.
• Proactively assist the business with identifying appropriate remedial and preventative actions to prevent a re-occurrence and to understand trends and to analyse and report on such trends.
• Provide advice and support to internal parties including Senior Management and HODs of Corporate Office with related to litigation risk management, dispute resolution, settlement strategy, indemnities and other contract concerns as requested.
• Prepare reports of compliance findings, analytics and corrective actions for Senior Management.

Qualifications and Experience:

• Possess at least a Degree with minimum 10 Years of relevant working experience.
• Candidates with Accounting background will be preferred.

Responsibilities

• Liaison with customer / supplier on production quality issues, drive improvements;
• Establish Quality Inspection Procedures ;
• Perform internal audits to meet AS9100 & NadCap requirements;
• Analyse process capabilities (cpk) and recommend areas of improvements;
• Perform Gage R&R, calibration of CNC and quality jigs & other instruments

Requirements

• Degree in Mechancial / Production Engineering or other educational background with relevant working experience;
• Familiar with ISO/ QS/ AS Quality Management system, Qualified internal auditor;
• Must be well verse in interpreting mechanical drawings (ISO, GD&T)
• Experience in Coordinte Measuremnt Machine (CMM) Programming an advantage;
• Good analytical knowledge and sense for technical details & precision
• Passion to innovate and improve, willingness to learn & adapt to challenges
• Good team player, ability to communicate well within all levels of the organization

Job Description

Job Scope & Responbilities :

* Handle for full set of account

* Financial month end closing

* Coordinate and liaise with external parties like auditors, tax agents and tax authorities

* Responsible for all duties related to Human Resources,

* Monthly payroll preparation, CPF submission

* Responsible of IRAS AIS,IR8A, Corporate tax, Income tax etc.

* MOM WPOL/EPOL/ matter

* Handling other admin duties

* Perform any other ad hoc duties when required.

Job Requirements :

* Candidate must possess at least diploma or equivalent.

* Language: Bilingual in English and Chinese Mandarin (read, write and speak) as the incumbent needs to liaise with Mandarin-speaking associates in the course of work.

* At least 2 Year(s) of working experience in the related field is required for this position.

Responsibilities:

Develop, implement, and improve the department and product total quality system to assure product specification is met

Facilitate and work with team members on quality improvement to the product by providing technical guidance in QE tools applications

Perform quality system or process audit to assure quality systems are in place

Provide technical support in engineering design review, drawing and specification review to drive risk mitigation ensuring product meets the established standards of quality including reliability, usability and performance required

Establish & Implement manufacturing quality metrics and lead team on to achieve the goal and continuous improvement

Develop, implement, and improve product quality plan

In charge of MRB activity of the raw material, semi-finish good and finish products. Execute and coordinate nonconforming material disposition

Driving Root Cause analysis in problem diagnosis from customer anomaly/Line fallout to ensure problem prevention and resolution implementation ensuring effectiveness

Management of Change with suppliers/manufacturing team with proper review and communication to customer for approval to implementation

Meet department cost & quality objectives

Direct interface with supplier on resolving new material quality issues

Implement lessons learned across manufacturing and also new products development projects

Perform special projects to support continuous improvement on an ongoing basis thru functional standardization and implement process improvement ideas in primary work area.

To adhere to the Health & Safety regulations as set out by the EHS Department and any other Government regulations

Degree in Engineering or Science

3-5 years of experience in a Quality/Engineering in Product Design Engineering/Manufacturing environment preferred

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Job Description & Requirements

• Possess at least NITEC or Diploma in Electronics Engineering or similar
• Minimum 2 years of quality and process management experience in production. Internal auditor experience will be beneficial.
• Good communication skills, bilingual in English and Mandarin to liase with staff and customers
• Positive working and learning attitude with great initiative and a good quality mindset
• Strong compliance to Quality standards and requirements
• Good interpersonal and problem-solving skills, pro-active, result-oriented, helpful
• Responsible, self-disciplined, fast learner and willing to teach, high flexibility and adaptability
• Willing to work overtime (even during weekend) when required
• Familiar with ISO9001 / ISO14001 / ISO13485 with past quality or process experience
• Able to multitask, work independently and as a team within tight deadlines and work schedule

Reporting directly to the Director, you shall be responsible to:

• Lead Quality team in company and implement effective policies to meet quality targets such as ensuring on-time delivery (OTD) is met for all projects with zero defects
• Documentation, preparation and execution of reports on quality processes and policies such as but not limited to: monthly OTD, Certificate of Conformity (COC), Checklist, QC report, Final Article Inspection (FA) report, Root Cause Analysis, Return Merchandise Authorization (RMA), SO report, etc.
• Liaise with customer on production needs
• Interpret technical drawings and translate into work instruction (WI) process for the production
• Strict enforcement of company quality processes
• Meet On-time-delivery (OTD)
• Internal Quality Reject / Return merchandise authorization (RMA)
• 8D report / 5 Ys / Corrective action(s)
• High yield, zero rejects
• Provide training and education to production on various Quality Processes
• Update timely on document changes and to be reflected to production, ensuring production knows its SOP, purpose, and practice it
• Plan, strategize and push-down improvement plans in processes, and monitor/ follow-through the effectiveness of new implementation
• Prepare necessary documents and execution for audits, both internal and external (i.e. on team, auditors, suppliers, internal audit etc.)
• Be on the ground to gain insight and understanding on production process in order to improve quality standards
• Conformity to industry standards (e.g. IPC Class 3)
• Debugging and testing of electronics circuit boards
• Ensure safety 5S and environmental policies are enforced
• Ensure equipment maintenance and timely calibration of critical equipment
• Maintain quality manual and records

Summary

As Steve Jobs said in 1997 when introducing the Apple Store Online: “We make amazing products. We should have an amazing purchasing experience.” Twenty-five years on, the Apple Store Online is one of the world’s biggest and most successful e-commerce sites. Our global mission is to bring a flawless, high-quality, digital retail experience to all of our customers. In Retail Customer Care, our team is able to bring this experience to life! The Learning and Quality team is looking for a driven individual who believes that the customer experience is at the heart of what we do and works tirelessly to help our teams achieve just that.

Key Qualifications

• Ability to work with and influence cross functional business partners to build and achieve strategic quality objectives and goals
• Solid understanding of quality principles and approaches including but not limited to customer journey mapping, process Improvement methodologies and data analysis
• Proven track record to analyze data, accurately determine root cause and implement actions that solve problems and improve performance
• Adapt to changing environments, technology and processes
• Drive for results with a high degree of determination
• At ease with relationship building and engaging a wide variety of internal and external senior level stakeholders
• Superb written and communication skills
• Strict adherence to company policy on confidential materials
• Experience in the management of outsourced suppliers and internal teams delivering customer-facing support
• Experience working as part of a virtual team that is geographically dispersed

Description

Regional Quality Manager (RQM) leads teams of Quality Program Managers (QPMs) who are responsible for supporting and guiding their respective sites and business partners to achieve business goals. RQM demonstrates a fundamental understanding of contact center operations, anticipate broader business needs, collaborate influentially with cross-functional teams, and develop strategic goals and tactical plans. RQM align resources to maintain a balance of customer, people, and business focus; have a passion to develop future leaders; and drive accountability to ensure success.

In this role, you will work with the business teams (in region and worldwide) as well as collaborate with the Retail Customer Care leadership. You will be leading a team to be responsible for helping identify business trends and insights, building Quality strategy to support business need and partnering with cross functional teams to improve customer experience.

A Regional Quality Manager will participate in business reviews, provide quality insights and are responsible for driving quality and performance improvements. You will need to be responsible in supporting and guiding QPMs to achieve business goals in customer experience and quality performance and includes building behavior based plans based on qualitative and quantitative insights. This work will be achieved through evacuating QPM engagement by attending site visits, applicable business meetings, and reviewing QPM communication outputs for our internal and external customers.

Additional Requirements

Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

What To Expect:

· Create and maintain automated test cases, test plans, and test frameworks ensuring that they are up to date with requirements and policy changes

· Co-create user story acceptance criteria

· Create, maintain, and improve the automated test framework and test environments

· Conduct testing on new features and file defects

· Perform various tests such as manual, functional, performance, and exploratory tests, to support UATs

· Assist in resolving production cases

· Participate in all agile ceremonies

How to Succeed:

· Degree in software engineering, computer engineering, electrical engineering or infocomm-related discipline

· At least 3 years of professional software quality testing experience with hands-on automation

· Strong understanding of testing techniques and risk analysis

· Strong understanding of test-driven development,

· Experience with continuous integration and continuous delivery (using Gitlab will be an added advantage)

· Experience with automation scripting (i.e. Java)

· Experience with open-source automated testing frameworks (i.e. Selenium Webdriver, Cucumber)

· Experience with open-source performance testing tools (i.e. JMeter, Gatling, and Locust) or enterprise-level testing tools (HP LoadRunner)

· Experience with open-source penetration testing tools (ZAP, Burp Suite, SQL Map) or enterprise-level penetration testing tools (HP WebInspect, Nessus, CheckMarx)

· Working experience in Agile environment will be an added advantage

· Excellent verbal communication and listening skills

· Proactive, self-driven and motivated