Total 12 Senior Executive quality assurance manager job vacancies in Sales / Marketing category in Singapore

Job Responsibilities:

• Handle client inquiries and provide pertinent information via email or WhatsApp.
• Preparation and Lodgement of ACRA forms such as Annual Return, Extension of Time, Change of Officers and Particulars etc.
• Send reminders for compliance deadlines, such as annual returns, and other obligations.
• Facilitate communication and coordination with other teams as needed.
• Preparation and Filing of minutes and resolutions of Board of Directors and of Shareholders.
• Attend to filing, typing and scanning of documents as necessary.

Job Requirements:

• Candidates should have a minimum of two years of experience in the relevant field.
• Preferably adept at effectively using Excel, Word, and other CRM platforms.

Job Purpose

Are you passionate about connecting customers with products that meet their needs? Join Great Eastern as a Product Specialist, Telemarketing, where you'll have the opportunity to market personal line products to OCBC customers through outbound efforts and provide exceptional service for inbound sales inquiries.

You will also take charge of achieving sales goals and finding new ways to grow your customer base with cross-selling and up-selling strategies.

The Job

• Achieve sales target KPIs, call quality and operational standards;
• Identify opportunities for cross-selling and up-selling;
• Handle and follow up with customer enquiries with confidence;
• Convert leads provided by the bank to sales through telemarketing activities;
• Ensure calls are conducted with full adherence to regulations and in line with Quality Assurance standards;
• Liaise with internal departments on policy fulfillment;
• Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
• Highlights any potential concerns /risks and proactively shares best risk management practices.

Our Requirements

• Confident communicator with excellent verbal and written skills
• Comfortable with outbound calls and stakeholder interactions
• Strong persuasion and negotiation skills
• Patient and resilient to handle rejection and objections
• Independent, organized, and positive worker with excellent interpersonal skills
• Good team player with ability to multitask and meets high service standards;
• Proficient in Microsoft office and able to mulit-task to efficiently reply to enquiries; Meticulous in documentation and fulfillment work
• High level of integrity, takes accountability of work and good attitude over teamwork.
• Takes initiative to improve current state of things and adaptable to embrace new changes.
• Minimum GCE ‘O’ Level / Diploma;
• Relevant insurance certifications such as BCP, PGI and HI will be preferred;
• Prior experience in the insurance industry will be advantageous;

About Great Eastern

Established in 1908, Great Eastern places customers at the heart of everything we do. Our legacy extends beyond our products and services to our culture, which is defined by our core values and how we work. As champions of Integrity, Initiative and Involvement, our core values act as a compass, guiding and inspiring us to embrace the behaviours associated with each value, upholding our promise to our customers - to continue doing our best for them in a sustainable manner.

We work collaboratively with our stakeholders to look for candidates who exhibit or have the potential to embrace our core values and associated behaviours, as these are the key traits that we expect from our employees as they develop their careers with us.

We embrace inclusivity, giving all employees an equal opportunity to shine and play their role in exploring possibilities to deliver innovative insurance solutions.

Since 2018, Great Eastern has been a signatory to the United Nations (UN) Principles of Sustainable Insurance. Our sustainability approach around environmental, social, and governance (ESG) considerations play a key role in every business decision we make. We are committed to being a sustainability-driven company to achieve a low-carbon economy by managing the environmental footprint of our operations and incorporating ESG considerations in our investment portfolios; improving people’s lives by actively helping customers live healthier, better and longer; and drive responsible business practices through material ESG risk management.

To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.

Location: Chinatown

Woirking hours: 8.30am to 5.30pm (Mon-Fri)

Job Scope

• Assist in the development, management, and implementation of the framework across schools.
• Support the Vice President in monitoring, reviewing, and evaluating the effectiveness of the framework and the knowledge repository.
• Coordinate with school leaders and staff to ensure effective adoption and implementation of standardised policies and procedures.
• Maintain documentation of all policies and procedures, ensuring they are up-to-date and accessible in the knowledge repository.
• Support the Vice President in serving as an internal assessor for schools preparing for EduTrust certification.
• Assist in reviewing EduTrust-related documents.
• Assist in the development and implementation of data protection policies and procedures.
• Support in conducting data protection risk assessments and audits across all schools.
• Coordinate data protection training and awareness programmes for staff.
• Other ad hoc duties assigned

Job Requirements

• Bachelor’s degree in Education, Business Administration, Quality Management, or a related field.

• Minimum of 3 years of experience in quality assurance, compliance management, or a related field.

• Minimum of 1 year of experience with data protection and privacy laws, and their implementation in organisational processes.

• Knowledge of quality/compliance management systems and frameworks (e.g., EduTrust, ISO 21001) is essential.

• Any additional certifications in quality management or project management will be beneficial.

Interested applicants please send your resumes to [email protected]

Jessica Nguyen Huynh Thanh Truc

Recruiter (R23113787)

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.

• Assist in the development, management, and implementation of the SingEdExcel framework across schools.
• Support the Vice President in monitoring, reviewing, and evaluating the effectiveness of the framework and the knowledge repository.
• Maintain documentation of all policies and procedures, ensuring they are up-to-date and accessible in the knowledge repository.
• Assist in organising professional learning sessions for school leaders on the SingEdExcel framework and SMM Knowledge Repository.
• Coordinate and manage documentation and evidence gathering for the EduTrust certification renewal exercise.
• Assist in the development and implementation of data protection policies and procedures.
• Support in conducting data protection risk assessments and audits across all schools.
• Monitor compliance with data protection laws and regulations and report findings to the Group DPO.
• Coordinate data protection training and awareness programmes for staff.
• Maintain comprehensive records of data processing activities and assist in the preparation of reports on data protection compliance.
• Other adhoc duties as assigned

Job Specification

• Recognised bachelor’s degree in Education, Business Administration, Quality Management, or a related field.
• Minimum of 3 years of experience in quality assurance, compliance management, or a related field.

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

Location: Chinatown

Woirking hours: 8.30am to 5.30pm (Mon-Fri)

Job Scope

• Assist in the development, management, and implementation of the framework across schools.
• Support the Vice President in monitoring, reviewing, and evaluating the effectiveness of the framework and the knowledge repository.
• Coordinate with school leaders and staff to ensure effective adoption and implementation of standardised policies and procedures.
• Maintain documentation of all policies and procedures, ensuring they are up-to-date and accessible in the knowledge repository.
• Support the Vice President in serving as an internal assessor for schools preparing for EduTrust certification.
• Assist in reviewing EduTrust-related documents.
• Assist in the development and implementation of data protection policies and procedures.
• Support in conducting data protection risk assessments and audits across all schools.
• Coordinate data protection training and awareness programmes for staff.
• Other ad hoc duties assigned

Job Requirements

• Bachelor’s degree in Education, Business Administration, Quality Management, or a related field.

• Minimum of 3 years of experience in quality assurance, compliance management, or a related field.

• Minimum of 1 year of experience with data protection and privacy laws, and their implementation in organisational processes.

• Knowledge of quality/compliance management systems and frameworks (e.g., EduTrust, ISO 21001) is essential.

• Any additional certifications in quality management or project management will be beneficial.

Interested applicants please send your resumes to [email protected]

Jessica Nguyen Huynh Thanh Truc

Recruiter (R23113787)

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.

Ace Assurance Pte Ltd specializes in providing comprehensive general insurance solutions, excluding marine and import/export & credit insurance. In addition, we offer training courses to enhance the skills and knowledge of our team and clients. We are committed to delivering exceptional service and support to our clients while fostering a dynamic and collaborative work environment.

Position Overview:As a Sales Support Executive, you will play a crucial role in assisting the sales team to achieve their targets and provide excellent service to our clients. You will be responsible for administrative tasks, customer interactions, and supporting various sales initiatives.

Key Responsibilities:

• Assist the sales team in daily administrative tasks, including preparing sales reports, maintaining databases, and managing documentation.
• Respond to customer inquiries promptly and professionally, providing accurate information about our insurance products and services.
• Support the sales team in lead generation and follow-up, ensuring potential clients receive timely communication.
• Collaborate with other departments to facilitate smooth operations and enhance the customer experience.
• Participate in training sessions to stay updated on product offerings and industry trends.
• Assist in organizing promotional events and training courses as needed.
• Maintain a strong understanding of the company’s services and offerings to effectively communicate with clients and stakeholders.

Qualifications:

• Diploma or degree in Business Administration, Marketing, or a related field.
• Previous experience in a sales support or administrative role, preferably in the insurance industry.
• Strong organizational skills with the ability to manage multiple tasks and priorities effectively.
• Excellent communication skills, both verbal and written.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• A proactive and customer-focused attitude.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional development and training.
• A supportive and collaborative work environment.

Role Overview:

As a Sales and Marketing Executive, reporting to and supporting the Senior Account Manager (Sales), you will play a pivotal role in expanding and maintaining a portfolio of clients by delivering top-tier security assurance services. Your responsibilities will include generating and following up on leads, supporting tender responses, client servicing, and contributing to marketing strategies to boost the company’s visibility and growth in cybersecurity solutions.

Key Responsibilities:

Lead Generation and Follow-up

• Actively generate new leads through networking, research, and industry events to expand the client portfolio.
• Follow up on inbound leads, schedule initial consultations, and provide potential clients with information about security assurance services.
• Track all leads in the CRM (Dynamics 365) and manage the lead nurturing process to ensure timely follow-ups and efficient progression through the sales cycle.

Sales Support and Deal Closing

• Participate in client meetings, presentations, and negotiations to clearly articulate the value of security assurance services, focusing on risk reduction, compliance, and enhanced security.
• Collaborate with the Senior Account Manager to drive deals to closure by handling objections, addressing client concerns, and aligning pricing strategies for mutual benefit.
• Work closely with technical presales and project management teams to ensure service deliverables meet client needs and expectations.
• Contribute to achieving sales targets by maintaining a full pipeline, supporting client relationship-building activities, and closing deals effectively.

Tender Follow-up and Coordination

• Assist in responding to tenders by collaborating with the technical team to gather necessary documentation, address technical questions, and ensure timely submission of proposals.
• Monitor tender progress, provide updates to the Senior Account Manager, and coordinate with internal teams to address follow-up questions or clarifications.

Client Servicing

• Provide proactive client servicing by addressing questions, maintaining ongoing communication, and coordinating regular check-ins to ensure satisfaction and identify new opportunities for growth.
• Support the Senior Account Manager in preparing for account reviews and ensure that client needs are consistently met.
• Respond to client inquiries and requests promptly and ensure timely resolution of any service-related issues in coordination with the relevant teams.

Marketing Collaboration and Support

• Work closely with the marketing team to develop and support campaigns that promote security assurance services, including digital marketing initiatives, email campaigns, and social media outreach.
• Analyse industry trends and competitive data to help refine marketing strategies and better align with client needs.

CRM and Data Management

• Update and maintain CRM records for all leads, interactions, and client data to ensure accurate sales tracking and reporting.
• Generate CRM reports to assist in forecasting, tracking pipeline health, and identifying opportunities for resource allocation.

Reporting and Forecasting

• Assist in the preparation of sales forecasts, providing data-driven insights to the Senior Account Manager for strategic planning.
• Contribute to pipeline and revenue projections by analysing CRM data and sales performance metrics.

The Executive will be responsible in the administrative, management and coordination of the clinical quality, patient safety, clinical risk, quality improvement programmes, and Healthcare Performance Office (HPO) activities across Yishun Health (YH). The Senior Executive will take on the supervisory role in guiding the junior Executive in CQPV activities.

MAJOR DUTIES AND RESPONSIBILITIES

(A) SPECIFIC

1. Perform the administrative, management and coordination of the YH's patient safety, clinical risk, quality improvement programmes, and HPO activities such as mortality and morbidity review, clinical quality review, focused clinical audits, clinical indicators analysis and reporting, hospital incident reporting, serious reportable events (SRE) and patient safety walkabouts.

2. Identify clinical issues by various means, e. g., case review, incident reporting. clinical quality data analytics, which may require escalation and further investigations and subsequent recommendation development and implementation by working with relevant stakeholders to facilitate quality improvement initiatives in YH.

3. Collect, analyse and monitor the performance for clinical indicators of the hospital, committees, departments, HPO and provide updates to the relevant stakeholders in a timely manner. To integrate and provide data analytics for clearer oversight and support clinical decision-making capabilities to improve clinical care.

4. Provide secretariat support to YH Clinical Board and its Quality Assurance subcommittees, SRE committee and HPO Chair within YH. Work with relevant internal and external stakeholders to resolve these issues and ensure high standards of clinical practice. Manage the investigations with various departments and reporting of corrective actions and recommendations to Ministry of Health, when required.

5. Manage Patient Safety Collaboration Workgroup such as Speaking up for Safety and Implementing Reliability for Safer Healthcare. Point of contact for the Cognitive Institute.

6. Participate in clinical risk management programmes within YH

7. Support, coordinate and manage patient safety programmes and workshops, and engagement of the clinical quality initiatives, e. g., Human Factors Workshop for the optimal participation, Clinical Practice Improvement Programme, Harm Reduction Collaborative initiatives etc. across YH and National Healthcare Group to ensure sustainability.

8. Prepare annual Clinical Board paper and presentation related to the Quality Assurance subcommittees, when required.

9. Adopting best practices as well as collaborating with relevant external and internal stakeholders. Inculcate a culture of clinical quality and patient safety, which may include raising staff awareness of quality improvement initiatives.

10. Advance the profile of CQPV in the areas of quality improvement and patient safety across YH.

(B) GENERAL

1. Perform other duties as assigned by the Reporting Officer and Assistant Chairman Medical Board, CQPV.

2. Embrace continuous improvement as our way of life by improving and refining work performance on a daily basis.

3. Senior Executive will take on the supervisory roles or special projects, as directed by supervisor and Assistant Chairman Medical Board, CQPV

JOB REQUIREMENTS

EDUCATION TRAINING AND EXPERIENCE

• Degree in medical, nursing or allied health profession or equivalent
• Post-graduate qualifications in management or healthcare administration or public health preferred
• Minimum 2 years of healthcare experience or relevant experience in other settings
• Proficient in Microsoft Office applications
• Team player, good interpersonal and communication (verbal and written) skills

PROFESSIONAL LICENCE

Clinical Practice Healthcare Qualification certification preferred

RESPONSIBILITIES

1. To support the Director of Nursing in leading Quality projects and other complex projects :

· Lead Quality Projects

· Kick start in tracking and collection of relevant date for analysis

· Ability to churn out charts and progress reports in accordance with the data collected

· Ability to analyse complex scenarios and provide suggestions/solutions

2. To support the Nursing Department in all administrative functions such as:

· Filing

· Co-ordination of incoming and outgoing emails/ mails

· Monitoring stationary usage, transport request

· Raising purchase requisition

3. To assist in the administrative aspects of maintenance of ward equipment, including liaising with internal departments (Purchasing, Facilities, etc) to get matters resolved

4. To support Nursing by participating in the various activities organised by Singapore Christian Home

5. To assist in administrative preparation for events, meetings, workshops which is under the Nursing Department. (Preparation of materials, refreshments, food, etc)

6. To participate and render support in corporate events and activities

7. To support entries into the ECCareSuite system

REQUIREMENTS

- GCE O/ N Levels

- Certificate in Office Skills

- Preferably with 2 years of relevant working experience

Key Responsibilities / Accountabilities

• Identify best practices and lead continuous improvement initiatives to reduce work process risks, raise safety awareness, and improve safe work practices
• Facilitate a work environment that supports a safe and healthy culture.
• Conduct or coordinate worker training in areas such as safety laws and regulations, hazardous condition monitoring, and use of safety equipment
• Conduct internal audits for ISO, EMS, OHSAS and Health& Safety audits and inspect facilities, machinery, and safety equipment to identify and correct potential hazards, and to ensure safety regulation compliance
• Investigate industrial accidents, near-miss incidents, and occupational injuries to determine causes, install preventive measures, and manage return-to-work activities
• You are required to report work-related accident to MOM and HR, follow up with MOM if there’s any investigation required or any further action
• Follow up medical report form to the hospital or clinic and completed medical report sent to MOM
• Provide technical advice, coaching, guidance, and mentoring to employees on safety initiatives and necessary changes
• Coordinate employee safety programs to determine their adequacy including review of short- and long-term strategic safety planning and development
• Take part and lead in the Risk Assessment development
• Order and maintain facility safety inventory including supplies and equipment
• Work within company policy as outlined in HR Policy Manual and OSHA Safety rules and regulations where applicable
• Coordinate and conduct management review for all the three compliance standards at predetermine frequency
• Focus on continual improvements to enhance further compliance standards performance

If you are a Quality and Engineering professional, Emerson has a great opportunity for you! Based in our Singapore location, this role will support Quality Assurance, Service Engineering and Environment Safety and Health functions.

In this Role, Your Responsibilities Will Be:

Quality Assurance

· Record all incoming customer support requests; Warranty and Technical Enquiries.

· Give timely and effective responses and coordinating the necessary actions to assist the customers' requests.

· Maintain accurate documentation and records required by the Quality Management System; External and Internal Audits, Inspection Test Plan, Corrective Actions

· Involve in quality improvement activities on the Product and Services with Production, Suppliers and Customers.

· Any other work that Manager or Supervisor may assign to do.

Service

· Support customer orders on field FAT, Service and Commissioning.

· Maintain accurate records on service report and follow up with customer to ensure accurate closure of service requests.

· Assist to conduct service training to our customer.

· Use 5S techniques to prioritize and maintain service work space and tools.

· Occasional Travelling, within Singapore and Overseas are required for Service and Training.

Environment, Safety and Health

· Responsible to maintain the safety documentation and upkeep safety process using VelocityEHS system.

· Responsible to conduct Risk Assessment using JSA Builder.

· Involving in consolidating and reporting of Safety and GHG matters

· Involve in the organization safety committee.

Who You Are:

You anticipate customer needs and provides services that are beyond customer expectations. You actively listen and check for understanding. You focus on the highest priorities and set aside less critical tasks.

For This Role, You Will Need:

· Minimum of 1 year work experience from a manufacturing or any related industry.

· Must be technically knowledgeable and competent in Actuators (pneumatic, hydraulic and electrical), Instrument Accessories; i.e. Pressure Regulators, Relief valves, Solenoid valves, Positioners, Limit Switch, and FieldBus Protocols (Modbus, Profibus, HART, Foundation Fieldbus)

· Good in craftsmanship and physical ability to perform site diagnostic, service and repair.

· Good understanding and awareness of site safety and hazardous requirement to conduct service jobs. i.e. (SWSHPP, BOSIET, SWICSO, MWAH, SSSC)

Preferred Qualifications that Set You Apart:

· Diploma / Bachelor’s Degree or equivalent in Engineering Discipline (Automation, Mechatronics, Instrumentation, Mechanical or Electrical) or any related discipline

· Knowledge in valves is good to have.

Our Offer To You:

By joining Emerson, you will be given the opportunity to make a difference through the work you do.

Emerson's compensation and benefits programs are designed to be competitive within the industry and local labor markets. We also offer a comprehensive medical and insurance coverage to meet the needs of our employees.

We are committed to creating a global workplace that supports diversity, equity and embraces inclusion. We welcome foreign nationals to join us through our Work Authorization Sponsorship.

We attract, develop, and retain exceptional people in an inclusive environment, where all employees can reach their greatest potential. We are dedicated to the ongoing development of our employees because we know that it is critical to our success as a global company.

We have established our Remote Work Policy for eligible roles to promote Work-Life Balance through a hybrid work set up where our team members can take advantage of working both from home and at the office.

Safety is paramount to us, and we are relentless in our pursuit to provide a Safe Working Environmentacross our global network and facilities.

Through our benefits, development opportunities, and an inclusive and safe work environment, we aim to create an organization our people are proud to represent.

Our Commitment to Diversity, Equity & Inclusion

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.

This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity & Inclusion at Emerson.

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: [email protected].

KEY RESPONSIBILITIES

Participating in internal audit reviews, risk and controls self-assessment, internal controls testing, compliance reviews, business process review and risk analysis, provide value-added recommendations.

For internal audit review:

• Prepare and develop a work-plan by identifying high-risk areas to be examined for the audit assignment.
• Organize, manage and coordinate the field audits as follows:
• Review the key business processes.
• Review the root cause of the key issues identified during the audit and establish the seriousness of the discoveries.
• Determine the risk implication and recommend appropriate improvement measures (with consideration of business practicality).
• Conduct process review to identify possible area of weaknesses, potential conflict of duties, deliberate non-compliance and likelihood of high risk control lapses.
• The review of key business processes will include but not limited to the following:
• Sales Cycle Management – sales order processing, credit control, receivable administration and sales return.
• Purchase Cycle Management – supplier management, material requirement planning, purchase order processing and payable administration.
• Inventory Cycle Management – inventory turnover analysis, consumption analysis, stocks aging administration and quality control of aged materials.
• Cash Cycle Management – segregation of receipt and payable duties, proper authorization of payment, cash conversion cycle analysis.
• Follow-up on the implementation of audit recommendations.
• Ensure consistency in the use of audit methodology and support the strengthening and improvement of audit processes.
• Maintain excellent working relationship with auditees and senior management in order to resolve issues as they arise and provide practical solutions.
• Consolidate the audit findings for presentation to NPX management at audit exit meeting and prepare the audit report.
• Helping stakeholders to design and operationalize risk management framework
• Leading compliance reviews, design and operationalize compliance management framework
• Delivering projects from planning to closure and perform first review of team member’s work.
• Support ad-hoc projects as directed by the department manager.
• Coach team members

JOB REQUIREMENTS

• This position will be based in Singapore
• Candidate must possess at least Bachelor's Degree/Post Graduate Diploma/Professional Degree in Engineering (Chemical), Business Studies/Administration/Management, Finance/Accountancy/Banking or equivalent.
• At least 2 years of working experience in the manufacturing environment, service industry or public accounting. Those with knowledge of risk assurance management, operational and internal control areas, supply chain management, internal audit are preferred.
• Meticulous, highly analytical, process-driven individual with the ability to work both independently and as a team member.
• Computer literacy in ERP system (i.e. SAP), Microsoft Office and other business-related software will be advantageous.
• Frequent traveling is required (approximately 50% of the time).
• Good communication skills in English and Chinese, both written & spoken, are required for this role in order to liaise with China-counterparts.