Job Title
Business Support Executive
Job Description & Requirements
The successful candidate will provide internal business support to the General Managers/Directors and our diverse customers. The ideal candidate will be capable of delivering first-class customer service, and be solution orientated and ambitious. Your role will be instrumental in maintaining the human touch and building strong customer relationships in our growing e-commerce presence.
Key Responsibilities
· Customer Communication and Support.
· Respond promptly and professionally to customer/member inquiries during scheduled hours.
· Assist customers/ members with sales-related queries, providing product information, pricing details, and delivery schedules.
· Liaise with logistics teams to obtain real-time information on delivery routes and potential delays, Order Tracking, and Delivery Management
· Assist in Inventory checking, payment processing, and verification.
· Assist customers/ members with payment-related matters, including verifying receipt of non-credit card payments (e.g., pay now transfers, CDC vouchers) through customers' provided screenshots and processing refunds.
· Handle customer complaints and issues promptly (e.g., missing items or quality concerns)
· Providing appropriate solutions and escalating complex problems to the relevant teams when necessary.
· Execute other ad-hoc duties as assigned.
Job Requirement
· Diploma or GCE “O’ Level with relevant experience
· Basic computer proficiency
· At least 2-3 years of relevant working experience
· Knowledge & experience in HR regulations & recruitment would be advantageous.
· Proficient in MS Office
· Good interpersonal skills & friendly disposition
· Detailed-oriented & meticulous, able to multitask.
· Able to work independently as well as a team player.
· Experience in e-commerce platforms is an added advantage.
· Able to start work as soon as possible.
Other Information
· Working Days – 5 days
· Work location – Ubi
· Salary: $3,000.00 - $3,500.00
· Meal Allowance
· Group PA & Hospitalization Insurance provided
Interested applications please APPLY DIRECTLY or if you prefer, you may email a detailed resume in MS WORD Format and a recent photo to [email protected] for a confidential discussion.