Total 8 customer service manager job vacancies in Science / R&D / Research category in Singapore

About the company
Our client is a leading life insurance company, seeking a detail-oriented Actuarial IFRS17 Assistant Manager to join the actuarial team. The ideal candidate will play a key role in the implementation and ongoing management of IFRS 17 reporting standards, ensuring compliance, accuracy, and efficiency.

About the job

• Support the implementation and maintenance of IFRS 17 processes, models, and systems.
• Perform actuarial valuations and financial reporting in line with IFRS 17 requirements.
• Collaborate with cross-functional teams to ensure seamless integration of IFRS 17 standards.
• Develop and validate actuarial models, including cash flow projections and risk adjustments.
• Prepare and review technical documentation and reports for internal and external stakeholders.
• Provide insights and recommendations to improve reporting processes and outcomes.
• Monitor regulatory updates and ensure compliance with evolving standards.

Skills and experience required

• Associate or nearly qualified Fellow of a recognized actuarial body (e.g., IFoA, SOA).
• At least 4 years of actuarial experience in life insurance or related fields.
• Strong knowledge of IFRS 17 standards and financial reporting.
• Proficiency in actuarial modelling software and data analysis tools.
• Excellent analytical, problem-solving, and communication skills.

To apply online please use the 'apply' function, alternatively you may contact Lynette Lim.
(EA: 94C3609/ R1435181 )

PURPOSE

You will lead actuarial valuation and P&L management for the GI business. You will be expected to work closely with the business and senior stakeholders for the general insurance personal lines portfolio.

KEY ACCOUNTAIBILITIES

· Support the CFO in meeting delegated GI Chief Actuary responsibilities

· Lead month-end valuation of insurance liabilities, internal financial reporting, ensuring key movements and deviations from Plan are clearly communicated to key stakeholders

· Lead the regular forecasts, business plan and other ad-hoc forecast exercises for GI business

· Lead MAS reporting and be the key contact person liaising with external Certifying Actuary on actuarial and valuation matters

· Adopt a pro-active approach in anticipating risks in the GI business and highlight them promptly to key stakeholders

· Engage with key functions, such as GI Pricing, Business Intelligence, Underwriting, Finance and Risk to provide insight on performance of products

· Ensure compliance of actuarial processes and models with internal policies

QUALIFICATIONS / EXPERIENCE

· Bachelor’s Degree in Actuarial Science

· 8 to 10 years in building and implementing models, preferably in the insurance industry.

· Strong knowledge about (i) Singapore RBC and other reporting requirements that general insurers in Singapore have to comply with

· Strong programming skills; R, Python or SQL is a plus

· Experience in building technical cost / demand models or other data science projects

KNOWLEDGE, SKILLS & ABILITY

· Strong business acumen in the GI insurance market

· Excellent communication and project management skills

· Strong interpersonal skill

· Ability to present and influence stakeholders on complex ideas

· Willing to be hands-on

· Ability to learn things quickly and have an inquisitive nature on technology

· Support reinsurer selection, regular reinsurance review and annual renewal exercises

· Provide timely updates on status and outcome to relevant stakeholders

· Stay updated of market changes and/or regulatory changes relating to general insurance

Provide support for GI pricing responsibilities in case of GI Pricing Manager’s extended absence to ensure business continuity

Step Into the Spotlight as a Restaurant Service Star!

China Life Insurance Singapore (CLIS) aims to foster a strong sense of belongings for all employees with people-oriented corporate culture.

Position Objective:

To be involved in areas such as IFRS17 valuation reporting functions, actuarial modelling (liability model/ALS model), as well as, other ad-hoc actuarial projects.

Job Responsibilities:

• Support IFRS17 valuation reporting for production and ensure the financials are in compliance with current accounting standards
• Identify areas of enhancement in IFRS17 valuation reporting to streamline and value add to current production process
• Maintenance and enhancement of both Prophet liability and ALS model for RBC2, IFRS17 and other internal reporting purposes;
• Support IFRS 17 business planning, including but not limited to development of new capabilities/KPIs, analyzing of the financial results, sensitivity testing and optimizing business strategies with forward looking view;
• Drive and provide support to audit matters, as well as, other ad-hoc projects related to IFRS17
• Support to other business units functions, if needed

Job Requirements:

• Bachelor degree in Actuarial Science or closely related subjects, such as Data Analysis and Mathematics
• Minimum 3 to 5 years of working experience related to IFRS17 valuation in life insurance industry
• Technical, sensitive to details, ability work independently and apply critical thinking
• Job title and rank depend on the number of years of actuarial working experience in Life/GI insurance
• Proficient in MS Excel, Macro and Prophet Model coding
• Good communications skills, meticulous and detail-oriented team player
• Must be a member of an actuary association recognized by the Singapore actuarial society and have a good progress in actuarial exams
• Ability to read and write in Chinese will be an advantage
• Fluent in both spoken and written English and Chinese

about the company

Our client is a leading global leader in medical R&D. They have operations globally across Taiwan, Europe, China, Korea etc. and they’re now on a look out for a R&D manager to join their dynamic team during an exciting time in their development.

What you will be here for

• R&D design of medical products
• Developing and evaluating new materials, structures (including frame profiles) and product designs
• Drive quality improvement in the mechanical aspect
• Build-up and conduct mechanical simulations and modelling
• Plan, coordinate and execute product enhancements
• Manage all stages of the product lifecycle, including conceptual design, prototyping, testing,validation, and transition to manufacturing
• Oversee the design, analysis, and development of complex mechanical systems

What you will need

• Phd / Msc / Degree in Mechanical / Mechatronics Engineering
• Min 15 years of experience in R&D mechanical design - medical devices / instrumentation / consumer electronics background with 7 years in a leadership role
• Competed at least 2 full new product lifecycle
• Expertise in Finite Element Modelling and Analysis
• Experience in modeling/simulation software is a must (SolidWorks, ANSYS).
• Knowledge of statistical data analysis methods and DOE
• Familiar with Product Reliability Test Design / Failure Analysis / Documentation will be a plus

If you are interested in the position , kindly send your CVs in to yitwei.kwan(@)randstad.com.sg
Please include your availability, expected salary and reason for leaving current job
We regret that only shortlisted candidates will be contacted
EA: 94C3609 / Reg: R1325913

Industry: Hospitality, F&B (Food & Beverage), Live Entertainment
Type: Full-time
Reporting to: Executive Chef / Operations Manager

Job Overview:

The Manager of Research and Development (R&D) for a high-end live music restaurant specializing in Sichuan cuisine will be responsible for leading innovation and improvements in the restaurant's offerings. This includes developing new dishes, optimizing current recipes, exploring new ingredients, enhancing the dining experience through food and beverage pairings, and ensuring the quality and consistency of the Sichuan cuisine. In addition to culinary responsibilities, the role will collaborate with other departments such as operations, marketing, and entertainment to ensure an exceptional, unique dining experience.

Key Responsibilities:

1. Culinary Research & Development:Develop, test, and implement innovative Sichuan cuisine dishes, keeping current food trends and guest preferences in mind.
   Research and introduce new ingredients, cooking techniques, and presentation styles while maintaining the authenticity of Sichuan flavors.
   Create seasonal menus and limited-time offers based on market research, guest feedback, and supply availability.
   
2. Menu Design & Optimization:Collaborate with the kitchen team to design balanced, creative, and visually appealing menus that align with the restaurant's high-end positioning and Sichuan cuisine focus.
   Continuously evaluate and optimize the menu offerings based on customer feedback, sales analysis, and food cost targets.
   
3. Food & Beverage Pairing:Work closely with the beverage team (sommelier, bar staff) to develop unique drink pairings with Sichuan dishes, emphasizing the balance between spicy, savory, and aromatic flavors.
   Experiment with unique cocktail or non-alcoholic drink offerings that complement the flavors of Sichuan cuisine.
   
4. Quality Control & Consistency:Monitor the quality, consistency, and presentation of all dishes served.
   Ensure the restaurant's food meets or exceeds the restaurant's standards in terms of taste, appearance, and quality at all times.
   Implement and monitor kitchen procedures to ensure food safety and hygiene standards are adhered to.
   
5. Collaboration & Cross-functional Coordination:Work closely with the restaurant management team to ensure that new menu items align with the overall guest experience, especially considering the live music environment.
   Provide culinary training and ongoing development to kitchen staff to enhance skills and ensure high-quality output.
   Coordinate with marketing and operations for the promotion of new dishes and seasonal menus, ensuring synergy with the restaurant’s entertainment and ambiance.
   
6. Guest Experience & Innovation:Stay updated on food trends, customer preferences, and competitor offerings to continuously innovate the dining experience.
   Incorporate guest feedback and industry insights to refine and develop new ideas for dishes, cooking methods, and restaurant offerings.
   Ensure that R&D efforts reflect the upscale atmosphere and entertainment focus, blending Sichuan cuisine with a memorable live music experience.
   

Requirements:

1. Experience:Minimum 10-15 years of experience in a senior culinary role within high-end restaurants or a similar establishment.
   Proven experience in Sichuan cuisine or other Chinese regional cuisines.
   Demonstrated experience in menu development, cost control, and kitchen management.
   Previous experience in live music or entertainment-focused venues would be an advantage.
   
2. Skills & Competencies:Strong leadership and team management skills, with the ability to inspire creativity and maintain high culinary standards.
   Excellent knowledge of food trends, culinary techniques, and Sichuan cuisine.
   Ability to manage multiple projects while ensuring a high level of quality.
   Excellent communication and interpersonal skills for collaboration with other departments.
   Strong understanding of food safety, sanitation, and workplace hygiene standards.
   Ability to work well under pressure in a fast-paced environment, especially during live music events.
   
3. Personal Attributes:Passion for food and culinary innovation.
   Creative and forward-thinking, with an eye for detail and a strong aesthetic sense.
   Collaborative team player with strong problem-solving abilities.
   Strong business acumen, with the ability to balance creativity with cost management.
   
4. Language Requirements:Proficiency in English is required.
   Knowledge of Mandarin or Sichuan dialect is a plus but not mandatory.
   

The purpose of this role is to lead and oversee actuarial services, including pricing tools development, analytics, portfolio management, reserving, reporting, and planning. This role involves managing a team to ensure actuarial services align with the business plan and strategic objectives of the organisation, while providing support to maintain profitability and manage designated products effectively.

Responsibilities:

• Develop solutions to proactively ensure ongoing profitability of products.
• Maintain quality controls throughout processes.
• Build complex models and modify techniques as appropriate.
• Develop insight to support decision-making by the business.
• Provide industry expertise to contribute to planning and strategic issues.
• Manage and continually develop the actuarial function to meet business needs.
• Build and maintain relationships with internal and external stakeholders.
• Plan own and team priorities and activities to ensure delivery is in line with plan requirements.
• Develop, direct, and coach junior pricing/analytics, and actuarial staff.

Work Experience:

Necessary Work Experience includes:

• Moderate relevant experience.

Preferred Work Experience includes:

• Experience in the Actuarial function within a multinational financial services business, with a preference for pricing and reserving of commercial business.

Qualifications:

Necessary Qualifications include:

• Tertiary Degree or equivalent combination of education and work experience.

Preferred Qualifications include:

• Relevant Actuary society certification, such as Fellow-Casualty Actuary Society (FCAS) or Fellow of the Institute of Actuaries (FIA).

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

The Opportunity

As part of our life actuarial team, you’ll focus on high-impact opportunities to apply your knowledge and experience that will shape our services. You’ll build valuable relationships with clients and develop strong capabilities, through both formal training and working with senior mentors and talented colleagues. You will be at the forefront of issues that are shaping the insurance industry in Asia and gain a wide exposure to a diverse range of actuarial projects.

Your Key Responsibilities

As a Manager in the Actuarial team, you will be assisting and leading the delivery of a wide range of client engagements, leading or working as part of a project team, relating to IFRS 17, Appointed Actuary work, actuarial valuation, pricing and product development, actuarial modelling, Merger & Acquisitions (M&A) and due diligence. You will also be performing evaluation in areas related to financial risk, product distribution and capital issues. You will also work with advanced financial modeling approaches and systems, e.g. designing valuation and Asset Liability Management (ALM) frameworks.

Skills and Attributes for Success

• Good understanding of economic or market issues and the ability to interpret their impact on clients
• Possess strong interpersonal and teaming skills
• Has strong analytical and creative skills
• Leverage technology to continually learn, improve service delivery and maintain our leading edge best practices

To Qualify for the role, you must have

• Minimum 6 years of experience in the life actuarial team or an actuarial consulting firm.
• Newly or Nearly qualified with either the Institute and Faculty of Actuaries (UK), the Society of Actuaries (US) or the Institute of Actuaries of Australia
• Good knowledge of Prophet software
• Good written and verbal communication skills

Ideally, you’ll also have

• Depth of experience in at least one of the following areas:

- financial modeling

- financial and regulatory reporting

- product and distribution strategy

- ERM / Solvency II

- M&A due diligence

What we look for

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident team player that collaborates with people from various teams while looking to develop your career in a dynamic organization.

What we offer

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.