Total 2 support analyst job vacancies in Transportation / Logistics category in d03 queenstown tiong bahru

Geolah is a Singapore-based AI-powered tech platform founded in 2020. We offer on-demand services such as ride-hailing, limousine services, parcel delivery, and transportation. We prioritize the well-being and safety of our fleet drivers, promoting a better work-life balance and reshaping the future of mobility.

Roles:

• Respond to user inquiries via in-app ticketing, phone, email, and walk-in.
• Assist users with app issues, job status and wallet withdrawal.
• Handle and resolve complaints efficiently.
• Help drivers with onboarding, documentation, and app usage.
• Ensure drivers adhere to service standards, authorities and platform policies.
• Investigate and resolve service-related issues.
• Investigate any platform breach or driver misconduct
• Coordinate with internal teams, authorities for problem resolution.
• Collect and analyze user feedback via reports. Suggest improvements based on feedback.
• Monitor customer interactions for quality. Participate in training and improvement initiatives.
• Replying business correspondence with plain language and business writing techniques
• Conducting phone coaching to Driver Partners who breached platform's policy
• Be a bridge between Driver Partners and Users and conduct inquiry on disputes
• Ensuring Driver Partners adhere to service, safety rules, violations and conducts by enforcing appropriate disciplinary actions & lapses
• Monitoring all driver fleet performance for rides, transport & delivery type
• Assisting undelivered parcels upon route completion, including payments & cancellation if any
• Handling of parcel exceptions such as missorted, lost, damaged parcels or missing if any.
• Ensure driver compliance to safety standards and procedures

Requirements:

• Min Secondary, Diploma in Business or related field
• Knowledge in Microsoft Office (Word, Excel, Outlook)
• Objective thinker, able to be firm yet empathetic
• Analytical and resilient with ambition to work in a high-pressure, fast-paced environment
• Excellent communication & written skills. Problem-solving superpowers.
• Any other ad-hoc duties as assigned.

Those in carpool, ride hail, last mile delivery, transportation industry related should apply

• Processing of customers’ orders and invoicing.
• Processing of Purchase Orders.
• Knowledge for logistic arrangement in Import & Export
• Monitor status of outstanding Shipments
• Liaising with 3rd party logistics company / courier services
• Assist in sales support on customer enquiries
• Sourcing for new suppliers and materials / goods
• Identify, anticipate and resolve customer issues in timely manner.
• Other ad hoc duties as per assigned.

Requirements

• Possess minimum 1 year of experience handling Export/Import Documentation
• Possess experience in contract negotiation (e.g. LC)
• Good written and communication skills
• Fresh graduates welcome (Training provided)