Total 3 customer service manager job vacancies in Singapore

Join Our Team as a Customer Service & Administrative Assistant!

Are you a people person with a passion for delivering excellent service? Do you thrive in a fast-paced environment and enjoy helping others? We are looking for a motivated Customer Service & Administrative Assistant to join our dynamic team!

What You'll Be Doing:

• Welcoming Walk-ins: Be the friendly face our customers see when they walk in, guiding them through inquiries and helping them with the registration process.
• Assisting Online & Phone Inquiries: Handle phone calls and online registrations with professionalism and a customer-first attitude, ensuring smooth and efficient service for all our clients.
• Administrative Support: Provide key administrative support within the customer service department, helping to keep things running smoothly and efficiently.

What We're Looking For:

• Educational Qualifications: At least GCE ‘N’ Level or equivalent.
• Customer Service Experience: A minimum of 1 year of experience in customer service or a frontline role where you’ve honed your communication and problem-solving skills.
• Bonus Points for Microsoft NAV Knowledge: Experience with Microsoft NAV (Navision) software is an advantage, but not required—we’re happy to train the right candidate!
• Flexible Schedule: Enjoy a 5-day work week, including weekends (with your choice of off days on Mondays/Tuesdays or Thursdays/Fridays).
• Multiple Locations: We have openings at Bukit Batok, Macpherson, Woodlands, and Lok Yang, Tuas—choose the location that’s most convenient for you!

Why You’ll Love Working with Us:

• Dynamic Environment: Be part of a team that values collaboration, efficiency, and providing top-notch customer service.
• Growth Opportunities: Whether you're looking to develop your skills in customer service or administration, this role offers the chance to grow and expand your career.
• Supportive Team: Work with a group of friendly and dedicated professionals who are committed to creating a positive and rewarding work environment.

Job Description

1. Assist in front counter walk in enquires & registration.

2. Assist in online and phone in registrations.

3. Any other administrative duties within the customer service department.

Job Requirements

1. At least GCE 'N' & above

2. At least 1 year of customer service or front line service work experience.

3. Microsoft NAV Navision work experience is an added advantage.

4. 5 days work week including weekends (Off Mondays / Tuesdays or Thurs / Fridays).

5. Work Location will be at one of the following locations: 1) Bukit Batok 2) Macpherson 3) Woodlands 4) Lok Yang, Tuas

Project Manager

Role Description

This is a full-time role for a Project Manager located in Singapore. The Project Manager will be responsible for the overall design, delivery and management of training programs and initiatives for AKC’s suite of courses. The Manager will also manage trainers and course developers, and work closely with other departments and business partners to ensure the overall consistency and effectiveness of programs for all AKC learners.

Key Responsibilities

The key responsibilities of the Project Manager encompass the following:

• Manage the end-to-end development and implementation of existing and new AKC training programs within targeted performance, cost and schedules.
• Manage relationships with accreditation bodies & external training partners to ensure robust delivery of training programs, including provision of updates and fault rectification.
• Manage trainers, developers and subject-matter experts to curate new training programs for learners and rectify programs.
• Stay abreast of training industry trends to ensure training materials are up-to-date.
• Coordinate logistics for training sessions, including scheduling, venue arrangements, and participant communication.
• Monitor and evaluate the effectiveness of training programs, implementing improvements as needed.
• Work closely with internal teams to align training programs with organizational goals and objectives.

Qualifications

• Degree in Engineering (or any related field).
• At least 5 years of in-depth experience in managing training programs / projects.
• Experience with Training & Adult Education (TAE) instructional methods, pedagogical methods, and e-learning tools (e.g., EdTech, LMS) will be an added advantage.
• Ability to collaborate with subject-matter experts, trainers, developers and animators to implement training programs.
• Experience of learning principles and theories, as well as emerging trends and technologies in training and development.
• Strong knowledge of Skillsfuture Singapore training landscape is advantageous.
• Strong communication, leadership, and people management skills.
• Sinaporeans / SPR are welcome to apply.