Total 13 support analyst job vacancies in sg office robinson road

Application Analysts will serve, with Process Analysts, as part of the primary support team for their designated application. They will take on more advanced issues that arise during the project for their application area and will take on more complex tasks with respect to system configuration, testing and administration.

Responsibilities:

• Acting as the primary support contact for the application's end-users, after initial triage by help desk staff
• Identifying issues that arise in their application area as well as issues that impact other application teams and working to resolve them
• Guiding workflow design, completing advanced build and testing of the system
• Identifying and implementing requested changes to the system configuration and cross-application master data files
• Maintaining regular communication with Epic representatives, including participating in weekly project team meetings
• Working with Epic representatives, your organization's business community, Process Analysts and end users to ensure the system meets the organization's business needs in regard to the project deliverables and timeline
• Developing an understanding of operational and clinical needs to set the direction for the organization's workflows by attending discussion sessions
• Troubleshooting advanced problems and questions
• Reviewing the status of projects and issues on an ongoing basis with leadership
• Holding weekly communications with team members to discuss the status of deliverables, shared issues, end-user concerns, budget, and upcoming milestones
• Listening attentively to ensure that the intended message has been accurately received, holding responses until the person has finished making their point, and repeating information to ensure accuracy
• Seeking, logically examining, and interpreting information from different sources to determine a problem's cause and developing a course of action to resolve the problem and to prevent its recurrence
• Relationship building to gain trust and establish effective relationships with Epic counterparts and stakeholders
• Any relevant task as assigned in relevance to the project

Requirements

• Bachelor's degree in Information Technology or a related field.
• Epic certification in Inpatient ClinDoc, Cogito, Stork
• Adaptability/flexibility with respect to changing end-user business needs
• Critical thinking and willingness to see things in an open-minded way and examine an idea or concept from as many angles as possible
• Dependability and willingness to take ownership of work activities and ensure that they are completed in an accurate, efficient, and timely manner
• Initiative to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others
• Interpersonal skills, particularly within the user group with which they will work to facilitate decisions and find solutions even amidst disagreeing stakeholders
• The ability to communicate information clearly and concisely with project leadership and subject matter experts
• Resilience to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressures
• Willingness to learn new software and systems

Application Analysts will serve, with Process Analysts, as part of the primary support team for their designated application. They will take on more advanced issues that arise during the project for their application area and will take on more complex tasks with respect to system configuration, testing and administration.

Responsibilities:

• Acting as the primary support contact for the application's end-users, after initial triage by help desk staff
• Identifying issues that arise in their application area as well as issues that impact other application teams and working to resolve them
• Guiding workflow design, completing advanced build and testing of the system
• Identifying and implementing requested changes to the system configuration and cross-application master data files
• Maintaining regular communication with Epic representatives, including participating in weekly project team meetings
• Working with Epic representatives, your organization's business community, Process Analysts and end users to ensure the system meets the organization's business needs in regard to the project deliverables and timeline
• Developing an understanding of operational and clinical needs to set the direction for the organization's workflows by attending discussion sessions
• Troubleshooting advanced problems and questions
• Reviewing the status of projects and issues on an ongoing basis with leadership
• Holding weekly communications with team members to discuss the status of deliverables, shared issues, end-user concerns, budget, and upcoming milestones
• Seeking, logically examining, and interpreting information from different sources to determine a problem's cause and developing a course of action to resolve the problem and to prevent its recurrence
• Relationship building to gain trust and establish effective relationships with Epic counterparts and stakeholders
• Listening attentively to ensure that the intended message has been accurately received, holding responses until the person has finished making their point, and repeating information to ensure accuracy
• Any relevant task as assigned in relevance to the project

Requirements

• Bachelor's degree in Information Technology or a related field.
• Epic certification in Grand Central, Prelude, Cadence, Referral & Authorization, HIM, EpicCare Ambulatory, MyChart, Order Transmittal, Bridges and Security
• Adaptability/flexibility with respect to changing end-user business needs
• Critical thinking and willingness to see things in an open-minded way and examine an idea or concept from as many angles as possible
• Dependability and willingness to take ownership of work activities and ensure that they are completed in an accurate, efficient, and timely manner
• Initiative to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others
• Interpersonal skills, particularly within the user group with which they will work to facilitate decisions and find solutions even amidst disagreeing stakeholders
• The ability to communicate information clearly and concisely with project leadership and subject matter experts
• Willingness to learn new software and systems
• Resilience to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressures

Critical Success Factors

Mandatory

• Prior hands-on experience in Pega Development (preferably 6 months or more)

Good to have but not mandatory

• Experience in executing project releases on Pega PRPC BPM platform.
• Exposure in executing large BPM engagements through the complete SDLC lifecycle.
• Experience in PEGA technical and architecture with broad industry and functional knowledge
• Pega Certified i.e. SA, SSA, LSA

Responsibilities include but are not limited to:

• Collaborate with the Project Team in understanding client requirements and how they translate in application features
• Collaborate with the Team to set specifications for new / existing applications
• Participate in incident management and change requests
• Perform troubleshooting and debugging of applications when required
• Evaluate existing applications to reprogram, update and add new features
• Work with business process owners/SMEs to assess capabilities and identify high-level user requirements
• Work with project managers, architects and SMEs to define metrics and performance goals for the process.
• Participate in transitioning the requirements and use cases.

All our consulting professionals receive comprehensive training covering business acumen, technical and professional skills development. You’ll also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion, or belief, ethnic or national origin, disability, age, citizenship, marital, domestic, or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

The Organization

Accenture is an Irish-domiciled multinational professional services company that provides services in:

1) Technology

2) Strategy & Consulting

3) Interactive

4) Operations

As a Fortune Global 500 company, it has been incorporated in Dublin, Ireland since September 1, 2009.

With more than 500,000 employees worldwide—in 200 cities across 51 countries—Accenture also operates more than 100 “innovation hubs,” developing solutions for cloud, finance, and other industries.

Accenture is an Irish-domiciled multinational professional services company that provides services in:

1) Technology

2) Strategy & Consulting

3) Interactive

4) Operations

As a Fortune Global 500 company, it has been incorporated in Dublin, Ireland since September 1, 2009.

With more than 500,000 employees worldwide—in 200 cities across 51 countries—Accenture also operates more than 100 “innovation hubs,” developing solutions for cloud, finance, and other industries.

Accenture Salesforce Business Group

The Accenture Salesforce Business Group (SFBG) is THE trusted leader in designing, implementing, and driving transformational experiences with Salesforce solutions. Powered by our world-class global delivery, our obsession with industry-led innovation is balanced with data-driven results, solving our clients’ most complex problems.

The strength of the SFBG lies in the deep expertise of our people across our businesses – Strategy and Consulting, Technology and Operations services and Accenture Song. Our strong, vibrant Salesforce community attracts and retains the best talent, who help clients build future-ready businesses and unlock significant value.

Job Description:

• The Business Analyst shall apply knowledge of Salesforce capabilities and limitations to guide implementations of the System
• Engage stakeholders and end-users to grasp needs, issues, and desired outcomes.
• Document insights in concise reports, preparing business use cases, scope, and functional requirements.
• Collaborate with developers and architects to define technical and functional specifications for new systems or enhancements.
• Develop user stories and process flows to visualize solutions.
• Communicate technical constraints to users and seek alternative solutions collaboratively.

Job Requirements:

• Bachelors Degree with at least 4 years of experience as a Business Analyst, Scrum Master, Product Owner or equivalent in Agile projects.
• Certified Scrum Product Owner or Certified Scrum Master or equivalent.
• Business Analyst shall be a Salesforce Certified Business Analyst and have passed/obtained certification in Salesforce Administrator Exam (CRT101).

All our consulting professionals receive comprehensive training covering business acumen, technical and professional skills development. You’ll also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion, or belief, ethnic or national origin, disability, age, citizenship, marital, domestic, or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

You will play a vital role as subject matter expert to support operations and support network personnel through an advisory network architectural role enforcing standards and ensuring they are inline with departmental priorities.

• Develop webpages using Sitecore as CMS
• Oversee Sitecore XP migration from 10.2 to 10.4
• Provide guidance to less experienced Sitecore engineers.
• Facilitate deployments activities.
• Provide guidance to the Business Analysts on efforts estimation

Openlink Endur Business Analyst

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centres. Our 506,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.

We are looking for candidates who are self-starter, innovative mindset and enjoys experimenting and playing with new tech.

Right profile:

Technical experience

• Thorough understanding of Agile and waterfall delivery methodology
• Minimum 6-10 years of experience on Endur based on level
• Should have experience in managing an end-to-end delivery of a module
• Strong functional understanding of Gas, power, coal, emissions/renewables trading
• Should have deep experience in latest Endur version with setup experience on all key modules
• Should have good experience in writing basic SQLs, understanding of the Endur data mode
• · Should have basic knowledge on test automation

Professional Attributes

• Candidate must be able to work in small teams, or alone, for project delivery
• Candidate should be able to exhibit strong analytical and problem solving skills, to deliver high quality solutions to clients
• Candidate should be able to liaise with other teams to resolve cross functional issues

About the role:

• Requirements gathering, functional analysis, functional design and end to end configuration of product set up in Endur
• Adept in handling business changes and managing client expectations
• Provide comprehensive document of changes, coordinate user testing, user training
• Effective management of tasks, timelines, progress reporting on tasks
• Manage communication across multiple teams and be a good team player

Why join us?

You will have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

Critical Success Factors

Mandatory

• JAVA Core Technology
• Spring Framework / Spring Boot
• Angular JS

Responsibilities include but are not limited to:

• Collaborate with cross-functional teams to gather requirements, design, and develop software solutions that meet business needs
• Implement Agile methodologies, to streamline development processes and maximize team efficiency
• Conduct code reviews and provide technical guidance and mentorship to team members to ensure code quality, best practices, and adherence to standards
• Work with Delivery Lead to maintain project plans, budgets, and timelines, and communicate progress to stakeholders
• Stay up-to-date with emerging technologies and industry trends, and evaluate and recommend new tools, frameworks, and processes to improve team productivity and efficiency

Why join us?

You will have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

The Organization

Accenture is an Irish-domiciled multinational professional services company that provides services in:

1) Technology

2) Strategy & Consulting

3) Song

4) Operations

As a Fortune Global 500 company, it has been incorporated in Dublin, Ireland since September 1, 2009.

With more than 700,000 employees worldwide—in 200 cities across 51 countries—Accenture also operates more than 100 “innovation hubs,” developing solutions for cloud, finance, and other industries.

The Pillar

Accenture Technology combines business and industry insights with innovative technology services to transform your business. Join one of the world’s largest independent providers of technology services to grow your expertise and help clients worldwide to innovate at scale and transform their businesses. Help change how the world works and lives

through technology innovation.

The Group(s)

Accenture Health & Public Services Consulting (HPS) balances the stability of service delivery with the speed to react to citizens’ changing needs. By maximizing the value of existing investments and expertise, we help build the foundations of material improvement that delivers sustainable value for citizens and creates lasting capability within government.

The result is more agile government, with services that respond to individual needs, empowered civil service teams that are ready for anything and an efficient technology infrastructure that can scale rapidly.

Accenture Cloud First / Cloud Infrastructure & Engineering (CIE) is a new multi-service group of 70,000 cloud professionals that brings together the full power and breadth of Accenture’s industry and technology capabilities, ecosystem partnerships, and deep commitment to learning and upskilling clients’ employees and to responsible business, with the singular focus of enabling organizations to move to the cloud with greater speed and achieve greater value for all their stakeholders at this critical time. Specifically, this new group integrates the company’s wide-ranging cloud expertise, including:

· Software Development, Cloud migration, infrastructure, and application services and ecosystem partnerships; deep industry and cross-industry insights, data, and Applied Intelligence capabilities.

Outsystems Solution Architect

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centres. Our 506,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.

We are looking for candidates who are self-starter, innovative mindset and enjoys experimenting and playing with new tech.

Right profile:

Mandatory:

Advanced proficiency in the following:

• Solution Architecture
• OutSystems.
• Requirements Analysis
• Solution Planning Costing
• Pricing

Good to have:

• Certification in OutSystems is an advantage.

About the role:

As a Mid-Level Solution Architect, you'll use your expertise in Solution Architecture to design and implement effective solutions for the New EPS project. Your day-to-day activities will involve analyzing client requirements, developing comprehensive solution architectures and technical designs, and providing expert technical guidance and support to project teams throughout the implementation lifecycle.

Advanced proficiency in Solution Architecture and OutSystems, as well as advanced proficiency in Requirements Analysis, Solution Planning Costing & Pricing, and other relevant skills.

Why join us?

You will have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

Mandatory

• Experience utilizing open-source automated testing frameworks such as Selenium, Cucumber, and JUnit, or enterprise-level testing tools.
• Proficiency in employing open-source performance testing tools.
• Experience in leveraging open-source penetration testing tools.

Responsibilities include but are not limited to:

• Develop and maintain comprehensive test cases and plans, ensuring alignment with requirements and policy updates.
• Enhance and manage the automated test framework and testing environments to ensure efficiency and reliability.
• Execute tests on new functionalities, promptly identifying and documenting any issues encountered.
• Perform a diverse range of tests including manual, functional, performance, and exploratory tests, while supporting User Acceptance Testing (UAT).
• Collaborate in resolving production issues as they arise.

Why join us?

You will have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

The Organization

Accenture is an Irish-domiciled multinational professional services company that provides services in:

1) Technology

2) Strategy & Consulting

3) Song

4) Operations

As a Fortune Global 500 company, it has been incorporated in Dublin, Ireland since September 1, 2009.

With more than 700,000 employees worldwide—in 200 cities across 51 countries—Accenture also operates more than 100 “innovation hubs,” developing solutions for cloud, finance, and other industries.

The Pillar

Accenture Technology combines business and industry insights with innovative technology services to transform your business. Join one of the world’s largest independent providers of technology services to grow your expertise and help clients worldwide to innovate at scale and transform their businesses. Help change how the world works and lives

through technology innovation.

The Group(s)

Accenture Health & Public Services Consulting (HPS) balances the stability of service delivery with the speed to react to citizens’ changing needs. By maximizing the value of existing investments and expertise, we help build the foundations of material improvement that delivers sustainable value for citizens and creates lasting capability within government.

The result is more agile government, with services that respond to individual needs, empowered civil service teams that are ready for anything and an efficient technology infrastructure that can scale rapidly.

Accenture Cloud First / Cloud Infrastructure & Engineering (CIE) is a new multi-service group of 70,000 cloud professionals that brings together the full power and breadth of Accenture’s industry and technology capabilities, ecosystem partnerships, and deep commitment to learning and upskilling clients’ employees and to responsible business, with the singular focus of enabling organizations to move to the cloud with greater speed and achieve greater value for all their stakeholders at this critical time. Specifically, this new group integrates the company’s wide-ranging cloud expertise, including:

· Software Development, Cloud migration, infrastructure, and application services and ecosystem partnerships; deep industry and cross-industry insights, data, and Applied Intelligence capabilities.

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centres. Our 506,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.

Responsibilities:

• Requirements gathering
• User Story grooming
• Draft, conduct reviews, update and seek approval for the Functional design documents:
• Use Case Specifications (UCS)
• User Interface Specifications (UIS)
• Report Specifications (RS)
• Notice Specifications (NS)
• Interface Specifications (IS)
• Walk through to Developers on the Specifications gathered
• Assist during Test phase

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centres. Our 506,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.

Responsibilities:

• Work with the clients, vendors, and build team to build and manage the migration process to migrate data into a GIS application.
• Coordinate data extraction activities across various teams.
• Responsible for data validation, transformation, load, and reconciliation from multiple sources into a target GIS application.
• Identify data issues and collaborate with users on the resolution of such issues.
• Provide support to the application and test teams to provide data for testing.

Skills and Qualifications:

• Prior knowledge and experience working with GIS applications in the Telco indusctry is necessary.
• Familiar with data validation, ETL, data cleansing and reconciliation.
• Experience in working with Oracle SQL and ETL tools.
• Preferably with experience as a BA/other client-facing roles.
• Preferably with experience in vendor management.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law

About the function

Technology Strategy & Advisory (TS&A) helps shape, architect and deliver exceptional value from technology for our clients. TS&A operates at the intersection of industries, platforms, cloud, data and AI. Our team of technology strategists, enterprise architects and transformation excellence practitioners work with chief information, technology, and data officers on how they can best use technology and innovation to reinvent their business.

Key Responsibilities:

• Shape the role of technology in business strategies through the assessment of the current technology footprint.
• Drive strategic opportunities to incorporate innovative technology solutions into business transformations.
• Identify and prioritize opportunities based on a detailed assessment of the current technology landscape, requirements, and company's overall strategic vision.
• Develop operating model and business case to incorporate technology components.

Requirements:

• Experience in developing business, technology, or functional strategies to drive transformative solutions.
• Knowledge of operating model development, industry insights, cloud strategy & insights and Value architecture & realization
• Excellent analytical and problem-solving skills.
• Effective communication and collaboration abilities.
• This role demands a blend of technical expertise, strategic thinking, and the ability to work collaboratively to deliver Tech Strategy & Transformation solutions that drive business success

We are looking for candidates who are self-starter, innovative mindset and enjoys experimenting and playing with new tech.

As a member in the application maintenance team for a client through a staff augmentation model, we supplement core skillsets to the client to ensure client’s core system proceeds to operate during its lifecycle by providing investigation and fixes into areas of where the system may have failed to perform as required. Acting as subject matter experts for resources with long tenure proves to be extremely valued by the client due to retains domain knowledge. Providing our expertise in technology given that we have access to tech knowledge where the client may not.

The ideal candidate should have experience in:

• Requirements Gathering, Design Analysis, Development, Testing Support, and Deployment

• Handling Production Support and activities

• Working with stakeholders

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centres. Our 506,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities. Visit us at www.accenture.com.