Total 7 job vacancies by AccorHotel

Job Description:

• To assist the Housekeeping Manager in maintaining the highest standard of room and public area cleanliness and appearance, guest service as well as engendering team spirit and motivation in all staff
• To work closely with other departments of the hotel, and attend regular meetings on a periodical basis in the absence of the Housekeeping Manager and Assistant Housekeeper
• Assist in evaluating and motivating Housekeeping staff.
• To perform other secondary appropriate duties as assigned by the Housekeeping Manager or Assistant Housekeeper.
• To organize new staff with uniform fitting and replacements as required.
• Assist in control of guestrooms & public areas supplies. Respecting PAR levels and order on time. 
• To familiarize with all security & emergency procedures.
• To be committed to working with staff, clients, suppliers, and the community in conserving natural resources and preserving the quality of the environment in which we operate
• Strive to implement the Accor Vision and demonstrate active use of the Accor Values

Summary of Responsibilities:

ACCOUNT PAYABLE DUTIES

• Ensure all invoices are checked for accuracy and properly approved by various personnel. When making payment, ensure that all documents are properly perforated.
• Accurately coding of the GL accounts.
• File statements and invoices alphabetically and reconcile accounts as soon as statements arrive.

REVENUE AUDIT - ROOMS, FOOD AND BEVERAGE DUTIES

• Balancing Rooms, Spa, Banquet, Food & Beverage daily sales summary submitted by the Operation team.
• Ensure all the credit cards, cash, direct billing, city ledger, gift card, room charges are balanced according to the Cashier Summary for all revenue centers.
• Auditing of Banquet Event Order for completeness and accuracy of Banquet revenue posting.
• Prepare daily Staff & Promotions summary.

Main Complexity / Critical Issues in the Job

• Assisting colleagues in area which require assistance whenever help is needed
• Covering duties when colleagues are on leave 
• Performing duties of other colleagues whenever assistance is needed
• Handling quries from other departments or other general quries

Requirements:

• At least GCE “O” Level 
• Clerical experience/Accounting Knowlegdge
• Proficient in English
• Any relevant certificates 
• Microsoft Office Knowledge
• Good attitude, alert and able to make good and quick decisions
• Good communication skills
• Able to pay attention to details and perform assignments accurately 

Summary of Responsibilities:

• Ensure all calls & emails are answered in a courteous, friendly and prompt manner, following LQA standards and VOG initiatives
• Record accurate guest details in ResDiary
• Offer alternatives or Standby List to guests should the restaurant be fully booked
• Keep online portals open during slow periods
• Close online portals when restaurant is near fully booked
• Check that canceled or no show online reservations are removed from online portals backend
• Use ResDiary Promotion section & Promotions folder to advise guests of accurate and correct information
• Be up to date with Gift Central system
• Be up to date with Fairmont at Home
• Maintain collaborative working relationship with Restaurant Hostess and Restaurant Managers
• Follow SOP & email templates created by Dining Reservation Manager
• Ensure PCI Compliance for all credit card transactions
• Ensure smooth running of operations in the absence of Dining Reservations Manager & Assistant Manager
• Assist Senior Leaders as required
• Assist outlets when they are shorthanded (hostess/service)
• Generate IKE Reports (I Know Everything)
• Set up of Messages in ResDiary
• Set up of Promotions (discounts)
• Set up of Promotions (Events)
• Upkeep Online Health of each restaurant & bar (Accurate menus, time, info, pictures)
• Upload new menus on on all online portals

Qualifications:

• Minimum GCE ‘O’ Level or equivalent
• Basic call centre or F&B operation experience
• Fluent in verbal and written English.
• Good interpersonal, telephone etiquette and communication skills
• Computer Knowledge, i.e. well versed with emails, Microsoft word & excel, online information
• Seat and handle continuous calls for a prolonged time
• Prolonged glare from work station monitor
• Energetic and cheerful attitude in handling repetitive calls
• Ability to handle guest negative feedback
• Show empathy should a request not be met

ENSURE TIMELY REQUISITION OF INVENTORY AND STOCK CONTROL FOR STATIONERY AND SUPPLIES FOR THE DEPARTMENT 

• Handle requisition, inventory and stock control for stationery and supplies for department  
• Process all purchase requisitions and verify invoices  
• Ensure timely delivery of inventory and stationery 
• Requisite and process order for water cooler  
• Coordinate toner order and servicing of photocopier  
• Assist to request user ID for newcomers and deactivate user ID for staff who resign 

ADMINISTRATION AND MISCELLANEOUS DUTIES  

• Monitor and upkeep all maintenance items including renewal of contract/agreement  
• Maintain and update all colleagues personnel records 
• Monitor and update colleagues PHs, annual and medical leave records  
• Manage Petty Cash, Casual Labour and Expense payments and records  
• Process all purchase requisitions and verify invoices  
• Maintaining and updating of Department’s Time and Attendance records 
• Carry out any other duties as and when assigned by the Management of the Hotel and department 

INVOLVEMENT AS A MEMBER OF THE GUEST SERVICES TEAM 

• General knowledge of Front Office Operations  
• Familiar with T&C policies and procedures  
• Familiar with Labour Laws in accordance to the Government guidelines  
• Hands-on knowledge of Windows and its relevant programs  
• Knowledge of inventory and stock control  
• To handle any projects or assignments given from time to time 

This position is available from January 2025 onwards.

This position analyses and supports the hotel’s results and performance in various revenue streams (Rooms, F&B, Spa and Boutique) and recommends strategies and expectations based on the observed data trends and market changes.

Primary Responsibilities

Manages Revenue Management Operations

• Daily rate strategies review for daily rates and inventory to ensure room revenue optimization.
• Manage distribution of rates and inventory for the various market segments to ensure accuracy and parity.
• Ensures daily communication between Reservations and Front Office colleagues regarding inventory, short-term sell strategies, Group / Convention arrivals, rate changes and sell out strategies.
• Support different revenue streams with extraction of sales figures to support and analyze initiatives.
• To accurately process and manage Group reservations.
• Daily review and optimization of F&B reservations to ensure full optimization of covers and revenue for F&B outlets.
• With direct leader’s guidance, works closely with different revenue streams to support achieving the budget and forecast expectations.

Involvement in Wider Job Function Actions / Relationships

• Surveys the market and competitors in terms of performance (RevPAR Index, market penetration), pricing and availability as a basis for future tactical decisions.
• Takes an active role in the development of rates, promotions, packages and other selling strategies.
• Ensures compliance with the Best Price Guarantee and manage third party distributors in line with AccorHotels standards.
• Identifies business opportunities for need periods and participates in various newsletters, banners, e-brochures or ads to drive incremental revenue in various revenue streams.
• Stays current with the industry trends.
• Conducts and attends relevant meetings.
• Supports AccorHotels Corporate programs, such as Planet 21.
• Ensures service standards and individual performance are aligned with Accor Values.
• Participates in developing different tactics, encompasses performance metrics, data standards, processes, policies, tools, training, best-practices and case studies to successfully roll out the strategies focusing on all revenue streams including Rooms, Food & Beverage, Spa and Raffles Boutique.
• Performs any other duties and responsibilities that may be assigned.

This position is available from January 2025 onwards.

The Raffles Service Agent delivers friendly and professional service that meets guest’s reservation experience expectations prior to their arrival.

Primary Responsibilities

Delivers Friendly and Professional Service

• Ensures smooth operation of Raffles Service department by attending to incoming calls, fax and emails that are pertaining to room reservation.
• Obtains all the necessary information to complete a room reservation in the Opera system, i.e. stay dates, flight details, rates, special requests and reservation notes.
• Completes the reservation process by combining all reservation details (including any Food and Beverage or Spa arrangements) and sending a confirmation to the guest.

Focuses on Guest Experience

• Supports guest’s decision to proceed with the reservation by providing accurate information on the price, room type, availability and the amenities.
• Is well versed with the preference of the regular guests and provide them with the consistent service anticipating their needs in advance.

Involvement in Wider Job Function Actions/Relationships

• Supports the Raffles Service colleagues to achieve upsell goals in various revenue streams.
• Coordinates with other departments (Front Office, Concierge, Food and Beverage, Raffles Spa, Housekeeping and Butler) on the guest’s needs and requirements.
• Works closely with Revenue department to be aware of the occupancy of the hotel (i.e. sold out dates, blackout dates and the need periods).
• Advises Raffles Service Manager of any deviations in rate applications or reservations arrangement.
• Maintains an accurate and updated filing system of all correspondence.
• Is familiar with hotel’s credit policies and handles billing instructions correctly.
• Performs clerical and administrative duties.
• Adheres to Raffles Hotel Singapore and Room Reservations department standard operating procedures, guidelines and grooming standards.
• Supports Accor Corporate programs, such as Planet 21.
• Ensures service standards and individual performance are aligned with Accor Hotels Values.

This position is available from January 2025 onwards.

The Raffles Butler is at the center of the Raffles Hotel Singapore residents’ service experience. This position encompasses a spectrum of responsibilities from pre-arrival, arrival, in-house and departure arrangements.  The Butler will strive to listen attentively, observe the little details, and personalise interactions with the aim to anticipate and be intuitive of residents’ needs and wants.  An ambassador of the hotel, well-rounded in all areas of the hotel, including Rooms, Food and Beverage, Spa and other resident touched areas.

Primary Responsibilities

Executes Butler core tasks

• Takes responsibility and ownership in creating personal connections through emotional luxury between Butlers and residents.
• Engages and customises check-in procedures, suite set-up, suite orientation, offers welcome drink, itinerary and dining recommendations and bookings, through observation and interactions anticipate and be intuitive of residents’ needs and wants.
• Orchestrates the celebrations of residents’ special occasions, assists with in-suite experiences resolves resident feedback, serves daily amenities and offers assistance for departure arrangements and provides fond farewell.
• Tasks include unpacking, packing, laundry, shoe-shine and in-room dining service, promptly answers any resident calls and emails and communicates with respective departments.
• Ensures service standards and individual performance are aligned with Accor Hotels Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.

Deals with internal stakeholders

• Executes the annual upsell strategy and achieves all goals as set by management and cooperates with the Lobby Operations team in promoting inter-hotel sales and in-house restaurants and facilities.
• Cooperates closely with the In-Suite dining team and housekeeping to ensure a seamless In-Suite dining and cleaning experience.  Acts as a link for residents with all other areas of the hotel.
• Addresses any security incidents and resident complaints to the Head Butler and reacts proactively when suitable and appropriate.

Improves quality of product and services 

• Ensures residents receive the experience as detailed brand Standard Operation Procedure (SOP), Raffles Singapore Local Standard Operation Procedure (LSOP) as well as Forbes 5 star / Leading Quality Assurance (LQA) standards, and aims to achieve the scores and goals set by management.
• Adheres to Work Safety and Health (WSH) policies and procedures and ensures all direct reports and peers are trained in and follow WSH guidelines.