Total 4 job vacancies by Accord Insurance Agency

Job description

Able to work independently and has a creative design flair. Responsible for planning, developing, implementing and managing the overall digital marketing strategy.

Specific Responsibilities

• Plan and execute our company's Social Media pages, website, advertising and promotions
• Create written and visual content for the company social media channels to increase company’s social content visibility
• Assist in creating, updating and ensure proper site products and content for social media and listing
• Brainstorm marketing ideas and create initiatives
• Take charge and ensure optimisation of all content through SEO and performance marketing efforts, with the aim of acquiring high-quality traffic to drive conversions
• Monitor content and social media trends as well as the competitive landscape

Competencies

• Outline plans for online media calender to ensure marketing plans are executed timely
• Able to provide reports on online media and analyze online behaviours and effectively plan next marketing activities to capture audiences

Job Requirements

• Minimum of 1 year of relevant experience preferred
• Proficient in Adobe creative software such as Photoshop & Illustrator
• Ability to work independently
• Strong interest in social media will be an advantage
• Excellent command of English, both verbal and written communication
• Good attention to detail
• Self-motivated with a results-driven approach
• Experience in producing branded content for web and social media that delivers results
• In-depth knowledge and experience with SEO and web traffic metrics

Key Responsibilities:

• To perform data entry and general administrative duties
• To serve walk-in customers
• Provide insurance quotations and process motor insurance applications, renewals, endorsements, cancellation and issuance of insurance documents
• Ensure proper documentation, records and filing upon issuance
• Manage emails and phone enquiries from customers and internal stakeholders
• Update and maintain accurate customer database
• Other ad hoc tasks assigned

Job Requirements:

• Candidate must possess at least a Degree and above in any field
• General Insurance experience (with BCP, PGI and ComGI Cert) and navigation of insurance portals are an added advantage
• Proficient in Microsoft Office applications, with advanced Word, Excel, PowerPoint
• Has a good command of English, with both written and oral communication skills
• Ability to multitask and prioritize daily workload
• Takes accountability of work and good attitude over teamwork
• Possess good interpersonal skills
• 5.5 days work per week; Mon-Fri : 9am-6pm; Sat : 9am-1pm (Alt Sat)

Key Responsibilities:

• To perform data entry and general administrative duties
• To serve walk-in customers
• Provide insurance quotations and process motor insurance applications, renewals, endorsements, cancellation and issuance of insurance documents
• Ensure proper documentation, records and filing upon issuance
• Manage emails and phone enquiries from customers and internal stakeholders
• Update and maintain accurate customer database
• Other ad hoc tasks assigned

Job Requirements:

• Candidate must possess at least a Degree and above in any field
• General Insurance experience (with BCP, PGI and ComGI Cert) and navigation of insurance portals are an added advantage
• Proficient in Microsoft Office applications, with advanced Word, Excel, PowerPoint
• Has a good command of English, with both written and oral communication skills
• Ability to multitask and prioritize daily workload
• Takes accountability of work and good attitude over teamwork
• Possess good interpersonal skills
• 5.5 days work per week; Mon-Fri : 9am-6pm; Sat : 9am-1pm

As the Customer Service Officer, you will work directly with customers to meet their needs, answer their questions and provide support.

Job Description(s):

• Answers customer inquiries via phone, WhatsApp, email, and/or in-person
• Performs call and email follow up with customers.
• Generate sales leads with selling products and promoting services
• Identify and assess customers’ needs to achieve satisfaction
• Develops a rapport with customers
• Attends monthly staff meetings
• Makes recommendations to management to improve customer experience
• Assist with placement of orders, renewals, refunds, or claims
• Go the extra mile to engage or service existing customers

Job Requirement(s):

• Min. GCE O level, A level, Diploma holder in any field or other equivalent qualifications
• Entry candidate with the right skillsets and attitude are welcome to apply
• Proficient in speaking both English and Mandarin (for liaison with Mandarin speaking customers)
• Possess relevant experience in call center or customer service environment preferred
• Know how to genuinely have fun in an environment charged with people energy
• 5.5-days work week

Applications will be treated in the strictest confidence. Only shortlisted candidates will be notified.