Total 6 support advisor job vacancies in Singapore

Company Overview:

• Manages and operates clearing and payment infrastructure
• Key services include FAST, Inter-bank GIRO (IBG), Cheque Truncation System (CTS), PayNow, and SGQR Central Repository.
• A leader in payment technology providing cross-border payment services, utility services, and seamless connectivity between financial institutions.

Key Responsibilities:

• Responding to application incident tickets; investigate thoroughly and ensure closure within the agreed SLA
• Troubleshoot, diagnose, and resolve application-related issues reported by Users ensuring timely resolution and minimal impact on productivity.
• To conduct root cause analysis, with help of L3, of an issue and prevent the same issue from happening in the future.
• Documenting the solutions and workarounds for future reference in knowledge DB.
• Collaborate with various teams, including developers and infrastructure engineers to resolve complex issues and implement long term solutions.
• Assist in L2 operational tasks as part of day-to-day support.
• Escalate critical and unresolved issues to higher level support teams and actively follow up on the progress until the problem is resolved.
• Report status and progress to technical lead/incident manager on a regular basis.
• Work with the technical lead/manager to ensure the technical support provided to stakeholders is within the agreed SLA (24 x 7)
• Maintain a positive mindset to provide continuous support and the application of tools for monitoring, management, and optimization of support.
• Provide after office hours support where required.
• Support application testing investigations in testing environments.
• Support annual industry testing, testing regulatory requirements, VAPT (Vulnerability Assessment Pen Test), APT (Application Pen Test), APIPT (API Pen Test) in testing environments and production environments.
• Assist in deploying applications to testing and production environments.
• Perform standby duty (24x7) on rotational basis.
• Support projects go-live implementation.

Requirements:

• Bachelor’s degree in computer science / engineering or its equivalent
• Good understanding of Software Development Life Cycle (SDLC)
• Technically sound with at least 5 years hands-on experience in supporting Java, J2EE/JEE, Oracle, SQL/ PLSQL, Jasper report, APIs (RESTful and SOAP) and/or XML.
• Basic understanding of Linux/ Windows / Solaris OS is required.
• Knowledge in RHEL shell scripting, RedHat Ansible is an added advantage.
• Experience in SpringBoot / SpringBatch is an added advantage.
• Experience in AWS services such as CloudWatch, S3, RDS, EKS, API GW & EC2 is a definite plus.
• Domain knowledge of Financial Clearing and Payment Systems and ISO20022 standard is a plus.
• Good analytical and problem-solving skills
• Good oral and written communication skills
• Ability to work under pressure and to oversee tight SLAs.
• Self-motivated, self-starter and quick learner with ability to work independently and within a team.

Job Description:

• Oversee the daily operations of application systems to ensure smooth system performance and timely completion of maintenance tasks.
• Manage outsourced vendors and in-house contractors, ensuring that system delivery and operation needs are met effectively.
• Troubleshoot system issues, working with internal and external parties to identify and resolve root causes in accordance with service level agreements and the incident management framework.
• Oversee user account management, role changes, and conduct regular audits to ensure compliance with access policies.
• Plan, execute, and support system implementations, software upgrades, hardware upgrades, and security patches.
• Perform regular risk assessments to identify potential security and compliance issues, proposing solutions and overseeing the implementation.
• Monitor and maintain software licenses, coordinating procurement and renewal processes.
• Collaborate with internal tech teams and vendors to implement pro-active monitoring of application system health and ensure upkeep of system performance.
• Identify areas for process improvement and operational efficiency enhancement by implementing appropriate solutions.
• Develop and maintain documentation, including system configurations, processes, and user manuals to facilitate knowledge sharing and ensure proper system administration.

Job Requirements:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• At least 8 years of experience in managing and supporting IT projects/systems, preferably within the financial or government sectors.
• Strong technical expertise in areas such as networking, systems administration, cloud computing, and IT security will be an advantage.
• Familiarity with IT Service Management (ITSM) processes and IT Infrastructure Library (ITIL) best practices.
• Knowledge of IT security best practices and compliance standards.
• Strong understanding of systems integration, particularly in environments with diverse technologies.
• Proficiency in writing Approval of Requirements, Tender Specifications, and Award Notes for ICT system procurement.

Job Description:

• Oversee the daily operations of application systems to ensure smooth system performance and timely completion of maintenance tasks.
• Manage outsourced vendors and in-house contractors, ensuring that system delivery and operation needs are met effectively.
• Troubleshoot system issues, working with internal and external parties to identify and resolve root causes in accordance with service level agreements and the incident management framework.
• Oversee user account management, role changes, and conduct regular audits to ensure compliance with access policies.
• Plan, execute, and support system implementations, software upgrades, hardware upgrades, and security patches.
• Perform regular risk assessments to identify potential security and compliance issues, proposing solutions and overseeing the implementation.
• Monitor and maintain software licenses, coordinating procurement and renewal processes.
• Collaborate with internal tech teams and vendors to implement pro-active monitoring of application system health and ensure upkeep of system performance.
• Identify areas for process improvement and operational efficiency enhancement by implementing appropriate solutions.
• Develop and maintain documentation, including system configurations, processes, and user manuals to facilitate knowledge sharing and ensure proper system administration.

Job Requirements:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• At least 8 years of experience in managing and supporting IT projects/systems, preferably within the financial or government sectors.
• Strong technical expertise in areas such as networking, systems administration, cloud computing, and IT security will be an advantage.
• Familiarity with IT Service Management (ITSM) processes and IT Infrastructure Library (ITIL) best practices.
• Knowledge of IT security best practices and compliance standards.
• Strong understanding of systems integration, particularly in environments with diverse technologies.
• Proficiency in writing Approval of Requirements, Tender Specifications, and Award Notes for ICT system procurement.

We are looking for Application Support Engineer for one of our clients and you will be in charge of

Key Responsibilities:

• Responsible for Alert Monitoring and Event Monitoring;
• Alert to ticket creating and ticket dispatching (management);
• Responsible for timely escalation of ticket to appropriate level;
• Responsible for delivering Productivity improvement and Incident / Event reduction;
• Responsible for shift management
• Works with internal business and technology staff to accurately gather and interpret requirements, specifications, and database models
• Supports innovative and optimal data solutions
• Integrates ETL/ControlM/EAI development with existing codebase to maximize object reuse
• Documents ETL/ControlM/EAI processes, programs and solutions as per established standards
• Performs tasks required to conform to the company’s configuration management and software release processes
• Monitors and administers ETL/ControlM/EAI platform to verify execution and measure performance
• Works with internal team, vendors, consultants, and external partners to quickly identify and resolve data integration and ETL/ControlM/EAI issues

Technical Skills

• 2 plus years+ experience in API
• Must possess extensive knowledge of webServices, SOAP, REST, Service Oriented Architecture
• Knowledge of Control-M and Datastage is a plus
• Proficiency in webMethods and Java
• Knowledge in SQL
• Proficient in converting flat file, XML, and fixed length formats
• Understanding of model driven development
• Understanding of ETL best practices
• Hands-on experience with development best practices
• Proficient in working with technical and business teams to extract and document data integration/exchange requirements
• Candidate must be willing to work on rotational shift hours, roster will be shared with the team.

Candidate will lead the Business solution support team and will be working closely with developers and business analysts on a big variety of projects in the luxury retail business. Candidate will be generating reports for clients, keeping track of shift management and ad hoc duties as and when assigned.

Key Responsibilities:

• Responsible for delivering Productivity improvement and Incident / Event reduction
• Responsible for shift management
• Works with internal business and technology staff to accurately gather and interpret requirements, specifications, and database models
• Supports innovative and optimal data solutions
• Integrates ETL/ControlM/EAI development with existing codebase to maximize object reuse
• Documents ETL/ControlM/EAI processes, programs and solutions as per established standards
• Perform tasks required to conform to the company’s configuration management and software release processes
• Monitors and administers ETL/ControlM/EAI platform to verify execution and measure performance

Technical Skills

• 3- 5 years+ experience in API
• Must possess extensive knowledge of webServices, SOAP, REST, Service Oriented Architecture
• Knowledge of Control-M and Datastage is a must
• Proficiency in webMethods
• Knowledge of microservice architecture a big bonus
• Experience with Oracle solutions, especially XStore or MICROS Retail Xstore Java POS
• Knowledge in SQL
• Proficient in converting flat file, XML, and fixed length formats
• Understanding of model driven development
• Understanding of ETL best practices
• Hands-on experience with development best practices
• Proficient in working with technical and business teams to extract and document data integration/exchange requirements
• Ability to express complex technical concepts effectively, both verbally and in writing
• Ability to handle multiple projects and deadlines with minimal supervision
• Candidate must be willing to work on rotational shift hours as and when requested by business.

Job Summary:

The Java L2 Support Engineer will provide second-level support for a local government application systems developed in Java. This role involves troubleshooting, diagnosing, and resolving technical issues, ensuring the stability and performance of applications, and collaborating with other support levels and development teams to maintain high-quality service delivery.

Requirements:

• Provide timely resolution of incidents and service requests related to Java-based government application systems.
• Investigate, diagnose, and resolve technical issues, ensuring adherence to service level agreements (SLAs).
• Analyze recurring incidents to identify root causes and implement permanent solutions.
• Document known issues and workarounds to aid in quicker resolution of future incidents.
• Monitor application performance and system health, using monitoring tools and logs.
• Perform routine maintenance tasks, such as patching and updates, to ensure application stability and security.
• Share knowledge and best practices within the support team to foster a collaborative learning environment.

Technical Skills:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• At least 3-5 years of experience
• Proven experience in a technical support role, specifically with Java-based applications.
• Strong knowledge of Java Development Kit (JDK) 8.
• Familiarity with database management systems (e.g., Oracle 19C) and SQL.
• Experience with application servers like Redhat JBOSS EAP V7.2.9, Weblogic 12, and IIS Proxy Server.
• Understanding of ITIL processes and best practices.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced and dynamic environment.
• Relevant certifications (e.g., ITIL, Java) are a plus.

Working Conditions:

Focusing rotating shifts

“Support Hours” means hours from 7.30am to 7pm from Mondays to Fridays, with Saturdays, Sundays and Public Holidays excepted (following Singapore’s calendar)

Technologies that will be used for this project

Frameworks:

• Spring MVC (Java Web Application)
• Hibernate 5.1.10 (For persistent layer)
• Aspose Total Java 23.10
• Syncfusion UI Components 16.3.22

Job Scheduler:

• Quartz Job Scheduler 2.2.3

Application Servers:

Intranet:

• Redhat JBOSS EAP V7.2.9
• BPM Servers

Intranet/Extranet:

• Weblogic 12
• IIS Proxy Server

Database:

• Oracle 19C