Total 13 Manager command center analyst job vacancies in Singapore

The Opportunity:

• Experience in Hyperscale Data Center Project Mangement
• Office location: Central.
• Work hours: Mon to Fri
• $6,000 - $10,000 + Bonus

Adecco is partnering with a Global Data Center Owner to look for professional and confident Project Manager to handle internal stakholders and external parties to complete the Hypserscale Data Center within the regions.

The Job:

• Project Leadership: Plan, lead, and coordinate data center projects across all phases, from design and construction to operational handover, ensuring seamless execution from inception to completion.
• Technical Expertise: Leverage deep knowledge of data center infrastructure and construction processes to drive successful project outcomes.
• Project Management: Oversee project timelines, budgets, and quality to ensure delivery aligns with company objectives and industry standards.
• Stakeholder Engagement: Facilitate effective communication with diverse stakeholders, ensuring alignment and collaboration throughout the project lifecycle.

The Talent:

• Degree in Engineering/Project Management/Information Technology or technical field
• 5 years project management experience in hyperscale data center
• Knowledge in TIA-942, Uptime Institute Tier Standards, and LEED for data center project
• PMP/Prince 2 AND CDCP/DCDP is a bonus

Next Step:

• Interested applicants, please send your resume to [email protected] with your current and expected salary.
• Only shortlisted candidates will be contacted.

Responsibilities:

· Developing new partners to increase channel breath, also to enhance the existing partner’s business to boost channel depth.

· Identify opportunities in the end users’ space and coordinate with partners on the sales and project fulfilment.

· Based on the corporate strategy, regional and industry business objectives, gain insight into business opportunities, develop and execute key customer development strategies.

· Collaborate with all parties to plan, design, deliver, and accept customers' and partners' data center solutions. Through end-to-end project operation and customer relationship management, take responsibility for data center integration project operation, revenue target achievement, and customer satisfaction.

· Build organizational relationships with partners and customers and continuously expand new customers and partners.

· Managing weekly reporting of pipeline and forecast.

· Planning and conducting sales workshop, product seminars and trade shows.

· Preparing presentations, reports, and commercial quotations.

Requirements:

· Bachelor degree or above, majored in Business administration/Mechanical/Electrical engineering, etc.;

· Proficiently use office software such as Word, Excel, and PowerPoint.

· Good communication, presentation and collaboration skills.

· At least 2 years of dedicated data center infrastructure solution sales/service or design experience, with good network of Channel Partners or Contractors.

· Channel Sales and Account management experience

· Dynamic individual who is passionate to join a fast-growing team with a track record of achieving result

· Be able to understand customers' business, and strategic requirements, influence customers' plans and budgets, and design solutions based on customer requirements

· Partner and customer communication and guidance: Be able to influence partner/customer decision-making supporters/decision makers, effectively transfer product and solution values, establish a good trust relationship with customers, and influence customer decision-making

· Proficiency in both Mandarin and English is essential to effectively communicate with Chinese speaking head office, stakeholders, counterparts, and customers.

Next Step

Click “apply” or send resume to: Ryce [email protected]

EA Licence No.91C2918| Personnel Registration No. R23117258

The Opportunity

• 12 months contract with a leading bank in SG looking for Business Analyst with experience as a Test Manager

The Talent

Product Owner role

1. Work with product owners to document user stories for system enhancement changes.
2. Review, groom user stories.
3. Document acceptance criteria for user stories for product owners sign-off.
4. Participate in workshops / discussions and review BSD.

Test Manager role

1. Assist product owner / UAT lead to prepare Test Strategy and Test Plan.
2. Identify potential issues and risks and gap.
3. Assist UAT lead to run testing kick-off and regular cadence meeting.
4. Review test scenarios and cases with key product owners to meet requirements and expectations.
5. Document acceptance criteria for product owners sign-off.
6. Coordinating with upstream/downstream teams to facilitate testing.
7. Actively manage UAT progress and issues within project timelines and to update business team and key stakeholders. Create, maintain and facilitate UAT status using JIRA dashboard for status updating.
8. Maintain JIRA dashboard during testing execution and ensure traceability among test case, user story, and defects.
9. Liaise with technology teams on system solutions, UAT delivery timeline, UAT environment readiness and test data creation.
10. Defect Management
a) Actively track UAT defect pool to ensure timely closure.
b) Analyse and summarize outstanding defects on a need basis.
c) Productively drive daily defect triage meeting for proper defect assessment and final resolution or fixes.
11. Reporting - Daily reporting to ensure UAT progression is on track, summarize includes.


Requirement: UAT Management/ Business Analyst experience in Financial Institutions


Next Step

• Please email your resume to [email protected] with the header 'Apply Business Analyst, Test Manager'
• We regret to inform you that only shortlisted applicants will be contacted, thank you for your interest

The Opportunity:

• Permanent Role
• Office Location: Central
• Working Hours: Mon to Fri
• $10,000 - $13,000, Bonuses

Adecco is partnering with Global Data Center Leader. Candidate can expect comprehensive coverage in commissioning around the world with supporting top management and profesisonal development programs.

The Job:

• Assess and refine commissioning procedures, reports, and workflows, enhancing standards, setting benchmarks for KPIs, and implementing a global digital commissioning system.
• Lead the commissioning process by coordinating with consultants, performing site reviews, and auditing commissioning procedures for NEA and SEA projects.
• Establish, update, and improve regional standards for testing and commissioning Data Centre equipment and critical systems.
• Cultivate and manage partnerships with commissioning consultants to align their skills with project requirements, and undertake additional tasks as directed by management.

The Talent:

• Degree in Engineering (Electrical is an advantage)
• Experience in leading a small commissioning team in Data Center or Critical Environment
• Regional travelling is required
• Min 5 years working experience in Data Center or Critical Environment

Next Step:

• Interested applicants, please send your resume to [email protected] with your current and expected salary.
• All shortlisted candidates will be contacted.

Main responsibilities

As a Senior Business Analyst:

Functional solution design and testing accountability:

• Ensure consistency of functional and non-functional needs, and challenge business requirements.
• Design the functional solution / prepare user stories (or equivalent documents).
• Write the acceptance criteria (following BDD approach).
• Synchronize with others applications BAs for interface design and specification.
• Explain to Development team the requirements / user stories.
• Make sure user stories / sub-tasks progress and status is up to date (related to BA’s activities).
• Prepare list of test scenarios (functional, integration), test data preparation.
• Execute functional testing / user stories testing and integration testing to check that developments are compliant with the needs, contributes to E2E / UAT testing.
• Demo preparation (functional part).
• Preparation of functional documentation for application.
• Support during INT / E2E / UAT.

Delivery Management (Scrum Master) & Project Management:

• Accountability of the team’s work delivery.
• Manage and coordinate daily team activities, organize & facilitate team meetings.
• Manage and organize Backlog (JIRA), making sure all tickets well structured, all required information present, all sub-tasks listed, sprint scope defined, status of ticket / sub-tasks is up-to date, etc.
• Team capacity management and project planning.
• Risks & issues management.
• Project cost estimation and controlling.
• Skills management together with Team Head.

Trade Finance functional referent:

Experience with Finastra Trade Innovation Plus (TI+) solution or equivalent.

• Serve as the primary point of contact for all TI+ related inquiries, providing expert guidance to within the team, and towards other stakeholders (Business and Management actors).
• Identify opportunities for improvements on TI+ implementation and customization strategies, as per best practices established by the vendor.
• Conduct training sessions and workshops for other team members and project contributors, enhancing their understanding of the product and its functionalities.
• Oversee and contribute to the rollout of major upgrades and releases of TI+.
• Coordinate with Finastra support team to review the company's cases raised for defects and enhancement requests.

L3 support to maintain TI+ application

• Perform level three support of applications in production.
• Analyze and evaluate the bugs as raised by first and second level support.
• Coordination with support team and technical team to investigate the bugs.
• Specify acceptance criteria for bug fixes.

Qualifications and Profile

The position requires a minimum of 10 years relevant Business Analysis, with at least 3 years of relevant experience as Scrum Master or Project Manager.

Certifications: PMP, agile ACP or CSM, CBAP or equivalent will provide an advantage.

Functional

• Trade Finance domain knowledge.
• Extensive knowledge in requirements gathering, analysis, and documentation, with a proven ability to translate complex business needs into functional specifications.
• Proficiency in business process modeling and workflow design, using tools such as MS Visio, UML diagrams, BPMN.
• Hands-on experience of Behavior Driven Development (BDD) frameworks and practices, with experience using Cucumber, and X-ray tools.
• In-depth knowledge of parameter-driven applications, using message injection such as XML.
• Knowledge of TI+ solution or equivalent.
• Knowledge of Finastra Configuration Management tool (CMT) or equivalent.
• Proven project management skills with experience leading and delivering small to medium projects on time, within budget using delivery methodologies such as Agile (Scrum) or Waterfall.

Technical

• Proficiency in SQL for data query, analysis and update, enabling the delivery of new features and fixes to production.
• Knowledge of message queuing tools (e.g. MQ tool) to mock testing when required.
• Understanding of API integration and web services that may be in scope of end-to-end testing with external systems.

Other Professional Skills and Mindset

• Work on complex systems and a challenging international work environment.
• Excellent written and verbal communication skills for both teammates and management.
• Strong analytical and problem solving skills.
• Appetite to follow technology trend and participate to communities.
• Passion for sharing expertise and grow team members’ skills.
• Interest in mentoring and guiding junior team members on the path of high quality deliverables.

Next Step

Prepare your updated resume and expected package.

Simply click on 'Apply here' or email to [email protected] to drop your resume

All shortlisted candidates will be contacted.

Prasant Sirohi

EA License Number: 91C2918

Registration Number: R22106307

Position

In a challenging and multicultural environment, we seek for a Senior Trade Finance Business Analyst / Project Manager to join our CCS Department, which stands for “Cash management, and Corporate banking Services”. Our Department is at the heart of many large and deep IT transformation programs of the Bank. The information systems we produce, with budgets in excess of 100ME, have a profound and lasting impact on the company.

The role will focus primarily on leading the definition of the functional design and delivery of various evolutions of Fusion Trade Innovation (TI+) a Finastra’s core banking solution implemented across 26 the company's Entities and UBAF supporting Trade and Commodity Trade Finance operations. Complementary contributing to development and maintenance of TI+. In addition, the candidate will have the role of Delivery Manager or Scrum Master for a team of 5 to 10 resources.

Main responsibilities

As a Senior Business Analyst:

Functional solution design and testing accountability:

• Ensure consistency of functional and non-functional needs, and challenge business requirements.
• Design the functional solution / prepare user stories (or equivalent documents).
• Write the acceptance criteria (following BDD approach).
• Synchronize with others applications BAs for interface design and specification.
• Explain to Development team the requirements / user stories.
• Make sure user stories / sub-tasks progress and status is up to date (related to BA’s activities).
• Prepare list of test scenarios (functional, integration), test data preparation.
• Execute functional testing / user stories testing and integration testing to check that developments are compliant with the needs, contributes to E2E / UAT testing.
• Demo preparation (functional part).
• Preparation of functional documentation for application.
• Support during INT / E2E / UAT.

Delivery Management (Scrum Master) & Project Management:

• Accountability of the team’s work delivery.
• Manage and coordinate daily team activities, organize & facilitate team meetings.
• Manage and organize Backlog (JIRA), making sure all tickets well structured, all required information present, all sub-tasks listed, sprint scope defined, status of ticket / sub-tasks is up-to date, etc.
• Team capacity management and project planning.
• Risks & issues management.
• Project cost estimation and controlling.
• Skills management together with Team Head.

Trade Finance functional referent:

Experience with Finastra Trade Innovation Plus (TI+) solution or equivalent.

• Serve as the primary point of contact for all TI+ related inquiries, providing expert guidance to within the team, and towards other stakeholders (Business and Management actors).
• Identify opportunities for improvements on TI+ implementation and customization strategies, as per best practices established by the vendor.
• Conduct training sessions and workshops for other team members and project contributors, enhancing their understanding of the product and its functionalities.
• Oversee and contribute to the rollout of major upgrades and releases of TI+.
• Coordinate with Finastra support team to review the company's cases raised for defects and enhancement requests.

L3 support to maintain TI+ application

• Perform level three support of applications in production.
• Analyze and evaluate the bugs as raised by first and second level support.
• Coordination with support team and technical team to investigate the bugs.
• Specify acceptance criteria for bug fixes.

Qualifications and Profile

The position requires a minimum of 10 years relevant Business Analysis, with at least 3 years of relevant experience as Scrum Master or Project Manager.

Certifications: PMP, agile ACP or CSM, CBAP or equivalent will provide an advantage.

Functional

• Trade Finance domain knowledge.
• Extensive knowledge in requirements gathering, analysis, and documentation, with a proven ability to translate complex business needs into functional specifications.
• Proficiency in business process modeling and workflow design, using tools such as MS Visio, UML diagrams, BPMN.
• Hands-on experience of Behavior Driven Development (BDD) frameworks and practices, with experience using Cucumber, and X-ray tools.
• In-depth knowledge of parameter-driven applications, using message injection such as XML.
• Knowledge of TI+ solution or equivalent.
• Knowledge of Finastra Configuration Management tool (CMT) or equivalent.
• Proven project management skills with experience leading and delivering small to medium projects on time, within budget using delivery methodologies such as Agile (Scrum) or Waterfall.

Technical

• Proficiency in SQL for data query, analysis and update, enabling the delivery of new features and fixes to production.
• Knowledge of message queuing tools (e.g. MQ tool) to mock testing when required.
• Understanding of API integration and web services that may be in scope of end-to-end testing with external systems.

Other Professional Skills and Mindset

• Work on complex systems and a challenging international work environment.
• Excellent written and verbal communication skills for both teammates and management.
• Strong analytical and problem solving skills.
• Appetite to follow technology trend and participate to communities.
• Passion for sharing expertise and grow team members’ skills.
• Interest in mentoring and guiding junior team members on the path of high quality deliverables.

Next Step

Prepare your updated resume and expected package.

Simply click on 'Apply here' or email to [email protected] to drop your resume

All shortlisted candidates will be contacted.

Prasant Sirohi

EA License Number: 91C2918

Registration Number: R22106307

The Opportunity

• Adecco is partnering with a leading bank to look for Business Analyst for Futures & Derivatives Clearing
• Focus: Provide PM/ BA support for front to back control review in futures and derivatives clearing.
• Starts off as a contract till 31 Dec 2025
• Location: CBD

The Talent

• At least 6 years experience in FX and Derivatives
• Experience in Data Analysis, tracing cash events through multiple systems front to back.
• Experience in delivering Operational process improvements and controls
• Track record as a Business Analyst/ Program manager within the Financial Services/Investment Banking industry.
• Knowledge of Markets Operations businesses/ functions is required. Knowledge & understanding of workflows and controls beneficial.
• Knowledge on Futures and Options products and Clearing industry is a plus.
• Strong communication skills to enable the capture of current state and target state processes, challenges and requirements
• Ability to work independently, multi-task, have great attention to detail and take ownership of various parts of a project or initiative.
• Able to lead conference calls and produce meeting agendas, materials, and minutes.
• Have experience of leading User Acceptance Testing (UAT) projects, including overseeing the development & implementation of the UAT test plan, scripts and tools using the detailed functional requirements document.
• Must be extremely organized, motivated and a self-starter.
• Ability to prioritize and multi-task is key.
• Excellent analytical and problem-solving skills and ability to clearly document findings and put together proposals for solutions.
• Excellent Excel, Powerpoint and process mapping skillsets required.
• Ability to work in fast paced environment under tight contractual deadlines.
• Excellent communication and stakeholder management skills, with the ability to communicate to a range of audiences and facilitate discussions.
• Willingness to ask questions, challenge the process and seek out answers.

The Job

• Provide PM/ BA support for front to back control review in futures and derivatives clearing.
• Perform root cause analysis of control gaps in the operations team.
• Documentation of project artefacts, including, Target Operating Models, BRDs, User Stories, Test Cases
• Support Ops SME’s in determining, identifying, and remediating the control gaps and documenting them.
• Deliver requirements, prepare testing plans if any and execute/oversee testing and development of associated project artifacts as required for deliverables.
• Day-to-day management of individual project responsibilities including milestone setting, task and actions management, co-ordination, and execution of plan within required timelines and to stakeholder quality expectations.
• Assess and manage risk and issues.
• Support and manage business ad-hoc queries and requirements.
• Foster and maintain relationships with business and technology stakeholders and support engagement in working groups, steercos, and workshops where required.
• Identify key project risks, whether stated or not, and manage to resolution or escalate accordingly.
• Can exercise independence of judgement and autonomy and can operate with a limited level of direct supervision.
• Requires attention to detail when making judgments and recommendations based on the analysis of factual information.

Next Step

• We could contact you in the soonest time if you directly send your resume to: [email protected]
• Email Topic: Apply Business Analyst (FX & Derivatives)
• We regret to inform that only shortlisted candidates will be contacted

The Opportunity:

• Permanent Role x2
• Office location: Central
• Work hours: Mon to Fri
• $7000 - $12,000, Bonuses

Adecco is partnering with Global Data Center & Technology Key Player with leading ICT solution.
Candidate can expect growing market exposure, green technology and professional development with Global Impact.

The Job:

• Strategic Sales & Business Development: Align with corporate strategy and regional objectives to identify business opportunities and develop key customer strategies for the data center sector, driving market growth and revenue targets.
• Customer & Project Management: Collaborate with stakeholders to plan, design, and deliver data center solutions. Oversee end-to-end project execution, ensuring successful integration, revenue achievement, and customer satisfaction.
• Relationship Building & Expansion: Build and maintain strong relationships with key customers while continuously expanding the customer and partner base to support business growth.

The Talent:

• Degree in electrical / mechanical engineering or relevant technical discipline
• 5 - 8 years working expereince in data center/infrastrucuture solution/cooling solution/solar/battery

Next Step:

• Interested applicants, please send your resume to [email protected] with your current and expected salary.
• All shortlisted candidates will be contacted.

The Opportunity

• Adecco is partnering with one of the most well-established and respected financial institution with a strong track record of success.
• They have a culture of innovation and continuous improvement, constantly looking for ways to improve their services and offerings.

Job Responsibilities

• Liaise and collaborate with stakeholders (IT teams and business users) to analyze information needs and functional requirements and deliver the following artifacts: detailed functional specifications, use cases, test strategy and test cases (including entry and exit criteria)
• Prepare, maintain and communicate the above mentioned functional documentation
• Analyze and transform business requirements into solutions with the help of Development teams.
• Plan, prepare and execute the testing strategy and tests (SIT) of the overall developed solutions
• Deliver fully tested products on-time, up to production deployment.
• Follow up and support User Acceptance Tests (UAT)
• Support the project planning, schedules and milestones in coordination with project teams
• Report status to project stakeholders
• Report and escalate key risks, and issues
• Prepare and maintain the application user guide
• Provide L2/L3 support on production incidents

Job Qualification

This position requires relevant experiences as an IT Business Analyst supporting the development of enterprise wide complex information systems within major organizations, ideally in a banking environment. The level of detail of the knowledge will be assessed considering the seniority of the candidate.

Mandatory

• Hands-on experience of coordination between the IT business lines and IT team (various locations) and as primary functional support for development teams
• Knowledge in project cycle methodologies and management
• Knowledge in software development life cycle and software testing life cycle
• Good experience in managing small to medium-sized projects (iterative or agile).
• Strong ability to interpret business needs and translate them into requirements
• Experience in writing test documents and performing functional tests
• Ability to anticipate risks
• Identify and determine enhancements to improve business processes and to mitigate/reduce risks
• Strong experience in working with Microsoft Office tools (including MS Project).
• Proficient in SQL database queries
• Ability to prepare dataset for analysis and validation purposes

Nice to Have

• Knowledge of performance testing and associated tools
• Ability to speak or understand French

Other Professional Skills and Mind-set

• Strong analytical and problem solving skills
• Proactive style of working
• Strong communication (written, and verbal) and organizational skills
• Ability to multi-task and work independently with minimal supervision
• Team player mindset
• Understanding and respect of cultural diversity

Next Step

Click “apply” or send resume to: Tamanna Bilandi [email protected]

EA Licence No.91C2918 | Personnel Registration No. R2096241

The Opportunity

• Adecco is partnering with one of the most well-established and respected financial institution with a strong track record of success.
• They have a culture of innovation and continuous improvement, constantly looking for ways to improve their services and offerings.

Job Responsibilities

• Liaise and collaborate with stakeholders (IT teams and business users) to analyze information needs and functional requirements and deliver the following artifacts: detailed functional specifications, use cases, test strategy and test cases (including entry and exit criteria)
• Prepare, maintain and communicate the above mentioned functional documentation
• Analyze and transform business requirements into solutions with the help of Development teams.
• Plan, prepare and execute the testing strategy and tests (SIT) of the overall developed solutions
• Deliver fully tested products on-time, up to production deployment.
• Follow up and support User Acceptance Tests (UAT)
• Support the project planning, schedules and milestones in coordination with project teams
• Report status to project stakeholders
• Report and escalate key risks, and issues
• Prepare and maintain the application user guide
• Provide L2/L3 support on production incidents

Job Qualification

This position requires relevant experiences as an IT Business Analyst supporting the development of enterprise wide complex information systems within major organizations, ideally in a banking environment. The level of detail of the knowledge will be assessed considering the seniority of the candidate.

Mandatory

• Hands-on experience of coordination between the IT business lines and IT team (various locations) and as primary functional support for development teams
• Knowledge in project cycle methodologies and management
• Knowledge in software development life cycle and software testing life cycle
• Good experience in managing small to medium-sized projects (iterative or agile).
• Strong ability to interpret business needs and translate them into requirements
• Experience in writing test documents and performing functional tests
• Ability to anticipate risks
• Identify and determine enhancements to improve business processes and to mitigate/reduce risks
• Strong experience in working with Microsoft Office tools (including MS Project).
• Proficient in SQL database queries
• Ability to prepare dataset for analysis and validation purposes

Nice to Have

• Knowledge of performance testing and associated tools
• Ability to speak or understand French

Other Professional Skills and Mind-set

• Strong analytical and problem solving skills
• Proactive style of working
• Strong communication (written, and verbal) and organizational skills
• Ability to multi-task and work independently with minimal supervision
• Team player mindset
• Understanding and respect of cultural diversity

Next Step

Click “apply” or send resume to: Tamanna Bilandi [email protected]

EA Licence No.91C2918 | Personnel Registration No. R2096241

The Opportunity

• Adecco is partnering with one of the most well-established and respected financial institution with a strong track record of success.
• They have a culture of innovation and continuous improvement, constantly looking for ways to improve their services and offerings.

Job Responsibilities

• Liaise and collaborate with stakeholders (IT teams and business users) to analyze information needs and functional requirements and deliver the following artifacts: detailed functional specifications, use cases, test strategy and test cases (including entry and exit criteria)
• Prepare, maintain and communicate the above mentioned functional documentation
• Analyze and transform business requirements into solutions with the help of Development teams.
• Plan, prepare and execute the testing strategy and tests (SIT) of the overall developed solutions
• Deliver fully tested products on-time, up to production deployment.
• Follow up and support User Acceptance Tests (UAT)
• Support the project planning, schedules and milestones in coordination with project teams
• Report status to project stakeholders
• Report and escalate key risks, and issues
• Prepare and maintain the application user guide
• Provide L2/L3 support on production incidents

Job Qualification

This position requires relevant experiences as an IT Business Analyst supporting the development of enterprise wide complex information systems within major organizations, ideally in a banking environment. The level of detail of the knowledge will be assessed considering the seniority of the candidate.

Mandatory

• Hands-on experience of coordination between the IT business lines and IT team (various locations) and as primary functional support for development teams
• Knowledge in project cycle methodologies and management
• Knowledge in software development life cycle and software testing life cycle
• Good experience in managing small to medium-sized projects (iterative or agile).
• Strong ability to interpret business needs and translate them into requirements
• Experience in writing test documents and performing functional tests
• Ability to anticipate risks
• Identify and determine enhancements to improve business processes and to mitigate/reduce risks
• Strong experience in working with Microsoft Office tools (including MS Project).
• Proficient in SQL database queries
• Ability to prepare dataset for analysis and validation purposes

Nice to Have

• Knowledge of performance testing and associated tools
• Ability to speak or understand French is an advantage

Other Professional Skills and Mind-set

• Strong analytical and problem solving skills
• Proactive style of working
• Strong communication (written, and verbal) and organizational skills
• Ability to multi-task and work independently with minimal supervision
• Team player mindset
• Understanding and respect of cultural diversity

Next Step

Click “apply” or send resume to: Tamanna Bilandi [email protected]

EA Licence No.91C2918 | Personnel Registration No. R2096241

Our client, a leading bank in Asia, is currently seeking a dedicated Client Account Manager to join their team.

about the role

• Act as a liaison between customers and the bank, ensuring a seamless communication channel for addressing concerns and resolving issues.
• Engage with customers to gather feedback, understand their experiences, and identify areas for improvement in service delivery and quality assurance.
• Develop and implement effective service recovery strategies to address customer complaints and dissatisfaction promptly.
• Create and maintain a system for tracking and analyzing customer complaints, identifying root causes, and implementing corrective actions to prevent recurrence.

skills and experience required

• Minimum degree in any discipline.
• At least 3 years of experience in service recovery / quality assurance would be advantageous.
• Strong analytical and problem solving abilities.

*We regret to inform you that only shortlisted applicants will be notified*

To apply online please use the 'apply' function, alternatively you may contact Reenie at 6697 7943 / [email protected] for a confidential discussion.

EA: 91C2918 | R2198716

Our client, a leading bank in Asia, is currently seeking a dedicated Client Account Manager to join their team.

about the role

• Act as a liaison between customers and the bank, ensuring a seamless communication channel for addressing concerns and resolving issues.
• Engage with customers to gather feedback, understand their experiences, and identify areas for improvement in service delivery and quality assurance.
• Develop and implement effective service recovery strategies to address customer complaints and dissatisfaction promptly.
• Create and maintain a system for tracking and analyzing customer complaints, identifying root causes, and implementing corrective actions to prevent recurrence.

skills and experience required

• Minimum degree in any discipline.
• At least 3 years of experience in service recovery / quality assurance would be advantageous.
• Strong analytical and problem solving abilities.

*We regret to inform you that only shortlisted applicants will be notified*

To apply online please use the 'apply' function, alternatively you may contact Reenie at 6697 7943 / [email protected] for a confidential discussion.

EA: 91C2918 | R2198716