Total 437 service centre manager job vacancies in Singapore

The Opportunity

• Permanent role
• Work location: Northeast Region
• Training provided

Adecco is partnering with one of the world's leading system suppliers of air-conditioning technology. They are looking for a Field Engineer who have the experience in handling M&E in Data Centre environment. If you are Field Engineer looking to advance your career, feel free to apply.

The Job

• Perform service, maintenance, commissioning, troubleshooting, installation, warranty repair, and other specialized services on the complete product range.
• Complete service work to the highest standard, adhering to company policies, procedures, and industry best practices.
• Ensure service work is performed safely and efficiently with minimal callbacks and warranty expenses.
• Submit comprehensive service reports for each service order, or weekly if the work duration exceeds one week.
• Identify and promote new/additional services, parts, and products to customers, providing feedback on potential opportunities to the service office.
• Supervise subcontractors and maintain the highest safety standards at job sites.

The Talent

• NTC/Diploma in Building Services, Electrical, or Mechanical Engineering.
• Minimum of 1 year of experience in the M&E industry, preferably in Data Centers or mission-critical infrastructures.
• Perform preventive maintenance and troubleshooting at client sites.
• Service-oriented with strong analytical, problem-solving skills, and leadership ability.
• Excellent interpersonal communication skills, capable of interacting with individuals at all levels.

Next Step

• Prepare your updated resume (please include your current salary package with a full breakdown such as base, incentives, annual wage supplement, etc.) and expected package.
• Apply through this application or send your resume to [email protected] in MS Word Copy. We'd love to hear from you!
• We regret that only shortlisted candidates will be notified.

The Opportunity:

1. Permanent Role | North/West
2. Working hours: 44 hours
4. Basic up to $3000 + AWS + VB

Our client brings together innovative expertise, they manufacture machines, plants, and solutions for various industries. They are looking for an after sales support to join their team. You will be assisting with the admin tasks and following up with customers.

The Job:

• Assisting with sending out quotations/invoices to customers
• Managing existing customers and handling enquiries
• Following up with customers and supporting sales team
• Handling enquiries through phone calls/emails

The Talent:

• Minimum Nitec with 1 year of admin/customer service experience (any industries)
• Open to diploma graduates without experience
• Good communcation skills
• Keen to learn

Next Steps:

• Apply through this application or send your resume to [email protected] in MS Word Copy. We'd love to hear from you!
• Only shortlisted candidates will be notified.

Lee Wei Ting
Direct Line: 9631 7519
EA License No: 91C2918
Personnel Registration Number: R1985905

Job Responsibilities:

• Oversee the day-to-day operations of the service delivery team.
• Ensure timely delivery of services and maintain high levels of customer satisfaction.
• Manage the team's performance and provide guidance and support as needed.
• Collaborate with other teams to ensure seamless integration of service delivery solutions.

Job Requirements:

• Advanced proficiency in Service Delivery and other skills such as Business Operation Management, Operational Excellence, and Delivery Excellence.

Mandatory skillset:

1. Communication Skill

2. Troubleshooting and Analysis Skill

3. Manage a team of > 5 people before.

Next Step:

• Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package.
• Simply click on 'Apply here' to drop your resume or email at [email protected]
• All shortlisted candidates will be contacted.

Saghana Sithara | Registration Number: R1550224

The Opportunity:

1. Permanent Role | West/East
2. Working hours: 44 hours per week
3. 5.5 days work week (alternate Sat)
4. Basic up to S$2,500 + OT pay (OT volume depends on role)

Adecco is partnering with various third-party logistic companies that are handling retail & fashion, cleaning appliances, fast moving consumer goods, semiconductor goods etc. They are looking for a Customer Service Coordinator to join their team. You will be assisting with the shipping documents and handling customers' enquiries.

The Job:

• Provide customer service support through phone and email channels.
• Prepare shipping documents and handle import/export documentation.
• Monitor shipments to ensure timely delivery.
• Process invoices promptly and accurately.

The Talent:

• At least 1year(s) working experience in the related field
• Team Player, positive and willing to learn attitude
• Able to commit OT as and when required

Next Steps:

• Apply through this application or send your resume to wa.me/6596317519 or can email to [email protected] in MS Word Copy.
• Only shortlisted candidates will be notified.

Lee Wei Ting
Direct Line: 9631 7519
EA License No: 91C2918
Personnel Registration Number: R1985905

Our client is a well-established international bank and has a strong presence in Asia. They are recruiting for Premier Relationship Managers to expand their business.

about the job

• Contribute to the bottom-line of Premier Banking through the accomplishment of profit and growth targets.
• Manage the relationships with new and existing High Net Worth clients through professional consultative financial analysis.
• Required to execute good customer service while reaching to the database provided by the bank.
• To identify suitable financial solutions offered by the bank to meet client's financial goals.
• Ensuring all transactions are strictly compliant with audit and statutory guidelines

skills and experience required

• Minimum local diploma in any discipline.
• Minimum of 2 years retail banking experience is advantageous.
• Good knowledge of banking products such as bancassurance and investment.

To apply online please use the 'apply' function, alternatively you may contact Reenie at 65103657 for a confidential discussion. EA: 94C3609 | R2198716

Our client, a leading bank in Asia, is currently seeking individuals to join their team as Business Development Manager.

about the role

As a Business Development Manager, you will be responsible for:

• Selling a diverse range of banking products and services, catering to the financial requirements of SMEs.
• Identifying and acquiring new borrowing accounts through outreach initiatives and referrals.
• Offering financial solutions to effectively address the needs of SME clients.
• Building strong sales networks with both internal and external business partners, such as Relationship Managers, Property Agents and Brokers.
• Ensuring proper adherence to the Bank's internal policies, business processes, and regulatory requirements while maintaining high standards in advisory procedures and documentation.

skills and experience required

• Minimum diploma in any discipline.
• Minimum 2 years of business banking sales experience will be advantageous.
• Good working attitude, highly motivated and result oriented.

*We regret to inform you that only shortlisted applicants will be notified*

To apply online please use the 'apply' function, alternatively you may contact Reenie at 6697 7943 / [email protected] for a confidential discussion.

EA: 91C2918 | R2198716

Our client is a reputable global bank that offers a wide range of banking products and services to its individual and corporate clients.

about the job

• Assisting RMs with credit and marketing tasks, including account opening, KYC review, financial spreadsheet preparation, data input, monitoring credit conditions, managing loan drawdown/rollover, overseeing post-loan monitoring, handling daily operational and administrative responsibilities.
• Effectively handles client inquiries while overseeing the portfolios of MNCs.
• Assisting with internal reporting and data consolidation.
• Performing any additional ad hoc duties as assigned.

skills and experience required

• Bachelor's degree in Finance / Banking / Business Studies
• Minimum 2 years of ARM experience in Corporate Banking / FI.
• Strong analytical, written and interpersonal skills

*We regret to inform you that only shortlisted applicants will be notified*

To apply online please use the 'apply' function, alternatively you may contact Reenie at 6697 7943 / [email protected] for a confidential discussion.

EA: 91C2918 | R2198716

Our client is a leading bank in Asia and they are recruiting for Customer Service Executive for the business banking division.

about the job

• Resolves customer issues and inquiries received through various channels (calls, emails and live chats) accurately and within the committed turnaround time.
• Resolves customer complaints and issues to the customer's satisfaction and accurately documents complaints, problems, and their solutions.
• Maintains up to date knowledge through individual and team training, attending meetings, and staying informed by reading information in the Contact Centre's knowledge management system.
• Safeguards the confidentiality of the Bank's customers and their data.

skills and experience required

• Degree in any discipline.
• At least 2 years of experience in a call center / banking / customer service environment is advantageous.

*We regret to inform you that only shortlisted applicants will be notified*

To apply online please use the 'apply' function, alternatively you may contact Reenie at 6697 7943 / [email protected] for a confidential discussion.

EA: 91C2918 | R2198716

Our client, a leading bank in Asia, is looking to hire Relationship Managers to join their retail banking division.

about the job

As a Relationship Manager, you will responsible for:

• Promoting and offering a diverse range of banking products to both existing and prospective clients.
• Providing expert financial analysis and delivering tailored wealth management solutions, including bancassurance, home loans and investment products.
• Actively engaging in branch activities, contributing to the overall success of the bank

Joining our client means gaining access to extensive training and development programs. Regardless of your previous experience, you will receive comprehensive support to excel in your role. This exceptional opportunity allows you to launch your career in the banking industry and pave the way for future growth and success.

skills and experience required

• Minimum local diploma in any discipline
• Minimum 1 year of financial advisory experience is advantageous.
• Excellent communication and interpersonal skills are crucial for building strong client relationships.

To apply online please use the 'apply' function, alternatively you may contact Reenie at 6697 7943 / [email protected] for a confidential discussion.

EA: 91C2918 | R2198716

Our client is a well-established international bank that offers a diverse range of banking services to its clients. The bank is committed to providing excellent customer service and maintaining high standards of professionalism and integrity.

about the job

• Develop and maintain strong relationships with corporate clients involving credit facilities, trade finance, cash management, and other corporate banking services understanding their needs and objectives.
• Identify opportunities to cross-sell and upsell banking products to existing clients, maximising revenue generation.
• Analyse client financials, assess risk, and propose appropriate banking products and services to meet their needs.
• Preparing credit proposals, coordinating with other departments for approvals and undertaking credit monitoring & asset reviews of the portfolio.
• Executing transactions in a timely and efficient manner in line with customer expectations.

skills and experience required

• Bachelor's degree or higher, preferably in Business or a related discipline.
• At least 5 to 8 years of experience in corporate banking.
• Strong business acumen and market awareness, with the ability to identify and capitalize on business opportunities.

*We regret to inform you that only shortlisted applicants will be notified*

To apply online please use the 'apply' function, alternatively you may contact Reenie at 6697 7943 / [email protected] for a confidential discussion.

EA: 91C2918 | R2198716

The Opportunity

• Adecco is partnering with a leading bank to look for Business Delivery Manager
• Office Location: MBFC
• 9 months contract

Responsibilities:

• Involved in participation of testing and implementation of system related initiative and enhancement
• Propose and execute campaigns for unsecured loans products
• Manage first line response to product and services enquiries from touch points and support units
• Initiate process improvement for Unsecured Loan products
• Work together with support units to study and understand data related to UL products
• Support regular reporting, adhoc task and administrative matters
• To execute marketing communication/material and campaign driving Unsecured Loan portfolio revenue and digital usage (Book schedule, raise criteria request, ensure timeline is met)
• To review marketing content, T&Cs and messages (PN/eDM/letters) relating to Unsecured Loan products

Requirements:

• Degree holder
• Preferably 1 year experience in consumer banking or related industry
• Preferably prior experience in handling loans product management or similar end-to-end product life cycle
• Self-driven and able to work independently under timeline pressure
• Good communication skills and strong team player
• Able to manage and work with stakeholders
• Willing to work overtime when there is system testing and implementation

Next Step

• We could contact you in the soonest time if you directly send your resume to: [email protected]
• Email Topic: Apply Business Delivery Manager
• We regret to inform that only shortlisted candidates will be contacted

The Opportunity:

• Opportunity to work in a reputable organisation!
• Salary: $1,900 - $2,200
• Location: Central
• Working hours: 40-44hrs per week
• No Experience is ok! – Training provided

Duties:

• Recording all actions of customer interactions and transactions into the system.
• Professionally respond to customer inquiries, issues and complaints.
• Provide general administrative tasks.
• Provide day-to-day support in the service operational areas.

Requirements:

• Team player who has strong communication and interpersonal skills.
• Possess critical thinking, able to keep calm and find unique solutions under complex situations.
• Willing to learn new things with good attitude.

Next Step

• Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package.
• Simply click on 'Apply here' to drop your resume or send your resume to [email protected]
• *Only shortlisted candidates will be contacted.

Job Responsibilities:

• Provide leadership and regular coaching to Team Leaders and Agents.
• Responsible for managing the day-to-day running of the contact centre, which includes effective resource planning in ensuring KPIs are consistently achieved.
• Work closely with HR to ensure fast, effective, and quality staff recruitment.
• Build an engaging and motivated workforce by creating a positive and vibrant environment for staff to thrive. This could be in the form of daily huddle sessions, team building activities and monthly coaching sessions.
• Conduct consistent reviews of staff performance to identify training gaps and needs.
• Take ownership and resolve any urgent or critical issues escalated by the Client or team.
• Work closely with Client to support investigation and service recovery process.

Job Requirements:

• Possess a recognized Degree with at least 5 years of experience in managerial positions in the contact center industry.

Next Step:

• Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package.
• Simply click on 'Apply here' to drop your resume or email at [email protected]
• All shortlisted candidates will be contacted.

Saghana Sithara | Registration Number: R1550224

Our client, a leading bank in Asia, is looking to hire Relationship Managers to join their retail banking division.

about the job

As a Relationship Manager, you will responsible for:

• Promoting and offering a diverse range of banking products to both existing and prospective clients.
• Providing expert financial analysis and delivering tailored wealth management solutions, including bancassurance, home loans and investment products.
• Actively engaging in branch activities, contributing to the overall success of the bank

Joining our client means gaining access to extensive training and development programs. Regardless of your previous experience, you will receive comprehensive support to excel in your role. This exceptional opportunity allows you to launch your career in the banking industry and pave the way for future growth and success.

skills and experience required

• Minimum local diploma in any discipline
• Minimum 1 year of financial advisory experience is advantageous.
• Excellent communication and interpersonal skills are crucial for building strong client relationships.

To apply online please use the 'apply' function, alternatively you may contact Reenie at 6697 7943 / [email protected] for a confidential discussion.

EA: 91C2918 | R2198716

Our client is a leading bank in Asia and they are recruiting for Customer Service Executive for the business banking division.

about the job

• Resolves customer issues and inquiries received through various channels (calls, emails and live chats) accurately and within the committed turnaround time.
• Resolves customer complaints and issues to the customer's satisfaction and accurately documents complaints, problems, and their solutions.
• Maintains up to date knowledge through individual and team training, attending meetings, and staying informed by reading information in the Contact Centre's knowledge management system.
• Safeguards the confidentiality of the Bank's customers and their data.

skills and experience required

• Degree in any discipline.
• At least 2 years of experience in a call center / banking / customer service environment is advantageous.

*We regret to inform you that only shortlisted applicants will be notified*

To apply online please use the 'apply' function, alternatively you may contact Reenie at 6697 7943 / [email protected] for a confidential discussion.

EA: 91C2918 | R2198716

Our client is a well-established international bank and has a strong presence in Asia. They are recruiting for Premier Relationship Managers to expand their business.

about the job

• Contribute to the bottom-line of Premier Banking through the accomplishment of profit and growth targets.
• Manage the relationships with new and existing High Net Worth clients through professional consultative financial analysis.
• Required to execute good customer service while reaching to the database provided by the bank.
• To identify suitable financial solutions offered by the bank to meet client's financial goals.
• Ensuring all transactions are strictly compliant with audit and statutory guidelines

skills and experience required

• Minimum local diploma in any discipline.
• Minimum of 2 years retail banking experience is advantageous.
• Good knowledge of banking products such as bancassurance and investment.

To apply online please use the 'apply' function, alternatively you may contact Reenie at 65103657 for a confidential discussion. EA: 94C3609 | R2198716

Our client is a well-established international bank that offers a diverse range of banking services to its clients. The bank is committed to providing excellent customer service and maintaining high standards of professionalism and integrity.

about the job

• Develop and maintain strong relationships with corporate clients involving credit facilities, trade finance, cash management, and other corporate banking services understanding their needs and objectives.
• Identify opportunities to cross-sell and upsell banking products to existing clients, maximising revenue generation.
• Analyse client financials, assess risk, and propose appropriate banking products and services to meet their needs.
• Preparing credit proposals, coordinating with other departments for approvals and undertaking credit monitoring & asset reviews of the portfolio.
• Executing transactions in a timely and efficient manner in line with customer expectations.

skills and experience required

• Bachelor's degree or higher, preferably in Business or a related discipline.
• At least 5 to 8 years of experience in corporate banking.
• Strong business acumen and market awareness, with the ability to identify and capitalize on business opportunities.

*We regret to inform you that only shortlisted applicants will be notified*

To apply online please use the 'apply' function, alternatively you may contact Reenie at 6697 7943 / [email protected] for a confidential discussion.

EA: 91C2918 | R2198716

Our client is a reputable global bank that offers a wide range of banking products and services to its individual and corporate clients.

about the job

• Assisting RMs with credit and marketing tasks, including account opening, KYC review, financial spreadsheet preparation, data input, monitoring credit conditions, managing loan drawdown/rollover, overseeing post-loan monitoring, handling daily operational and administrative responsibilities.
• Effectively handles client inquiries while overseeing the portfolios of MNCs.
• Assisting with internal reporting and data consolidation.
• Performing any additional ad hoc duties as assigned.

skills and experience required

• Bachelor's degree in Finance / Banking / Business Studies
• Minimum 1 year of ARM experience in Corporate Banking / FI.
• Strong analytical, written and interpersonal skills

*We regret to inform you that only shortlisted applicants will be notified*

To apply online please use the 'apply' function, alternatively you may contact Reenie at 6697 7943 / [email protected] for a confidential discussion.

EA: 91C2918 | R2198716

Our client, a leading bank in Asia, is currently seeking individuals to join their team as Business Development Manager.

about the role

As a Business Development Manager, you will be responsible for:

• Selling a diverse range of banking products and services, catering to the financial requirements of SMEs.
• Identifying and acquiring new borrowing accounts through outreach initiatives and referrals.
• Offering financial solutions to effectively address the needs of SME clients.
• Building strong sales networks with both internal and external business partners, such as Relationship Managers, Property Agents and Brokers.
• Ensuring proper adherence to the Bank's internal policies, business processes, and regulatory requirements while maintaining high standards in advisory procedures and documentation.

skills and experience required

• Minimum diploma in any discipline.
• Minimum 2 years of business banking sales experience will be advantageous.
• Good working attitude, highly motivated and result oriented.

*We regret to inform you that only shortlisted applicants will be notified*

To apply online please use the 'apply' function, alternatively you may contact Reenie at 6697 7943 / [email protected] for a confidential discussion.

EA: 91C2918 | R2198716

The Opportunity:

1. Permanent Role | Tanjong Pagar

2. Office hours, 5 days work week including weekend (8.00am – 5.30pm / 8.30am – 6.00pm)

3. Basic up to S$2,700 + Allowances + AWS + VB

4. Singaporeans only

Adecco is a partnering with a company pivotal to the success of the transportation industry. At our client's workplace, inclusivity and friendliness are the heartbeat of their culture. As a Customer Care Agent, your role will involve assisting customers regarding any requests/enquiries.

The Job:

• Attending to incoming enquiries through hotline or email
• Resolving call enquiries which includes card related issues/claims/technical issues
• Handling queries efficiently and escalate issues promptly

The Talent:

• Min Diploma in any discipline
• Able to communicate with Chinese speaking customers
• Comfortable to work on weekend
• No experience required

Next Steps:.

• Prepare your updated resume (please include your current salary package) and expected package
• Apply through this application or send your resume to [email protected] in MS Word Copy. We'd love to hear from you!
• We regret that only shortlisted candidates will be notified

Lee Wei Ting

Direct Line: 9631 7519

EA License No: 91C2918

Personnel Registration Number: R1985905

The Opportunity:

1. Permanent Role | West/East
2. Working hours: 44 hours per week
3. 5.5 days work week (alternate Sat)
4. Basic up to S$2,500 + OT pay (OT volume depends on role)

Adecco is partnering with various third-party logistic companies that are handling retail & fashion, cleaning appliances, fast moving consumer goods, semiconductor goods etc. They are looking for a Customer Service Coordinator to join their team. You will be assisting with the shipping documents and handling customers' enquiries.

The Job:

• Provide customer service support through phone and email channels.
• Prepare shipping documents and handle import/export documentation.
• Monitor shipments to ensure timely delivery.
• Process invoices promptly and accurately.

The Talent:

• At least 1year(s) working experience in the related field
• Team Player, positive and willing to learn attitude
• Able to commit OT as and when required

Next Steps:

• Apply through this application or send your resume to wa.me/6596317519 or can email to [email protected] in MS Word Copy.
• Only shortlisted candidates will be notified.

Lee Wei Ting
Direct Line: 9631 7519
EA License No: 91C2918
Personnel Registration Number: R1985905

The Opportunity

• Permanent role
• Work location: Central Region
• Work hours: Monday- Friday, 8.30am - 6pm

Our client is a prominent property and hospitality group listed across Asia, Oceania, Europe, North America, and Africa. They are in search of an experienced Manager with strong technical expertise to lead a team in Singapore.

The Job

• The role will encompass planning, executing, and validating all preventive maintenance and corrective actions for facilities.
• Oversee service contracts to ensure compliance with terms and procedures.
• Managing the A&A process, from tender calling to supervision of works, ensuring timely completion.
• Conducting technical evaluations, coordinate with internal departments and tenants for tenancy works compliance.
• Supporting the Leasing Department and marketing team in event and tenant management, as well as managing energy consumption and proposing sustainability initiatives

The Talent

• At least 5 years of pertinent experience in overseeing commercial and retail properties.
• Proficiency in technically evaluating, analyzing, and resolving engineering issues with a keen eye for aesthetic details.
• Extensive knowledge of Mechanical & Electrical systems, encompassing electrical and air conditioning, as well as operations of chillers/AHUs, Building Management Systems, and Energy Management Systems.
• Responsible for resource planning to ensure smooth daily building operations.
• Oversight of planning and implementation of periodic M&E preventive maintenance, repair programs, and CAPEX projects, including budgeting, procurement, and quality assurance.

Next Step

• Prepare your updated resume (please include your current salary package with a full breakdown such as base, incentives, annual wage supplement, etc.) and expected package.
• Apply through this application or send your resume to [email protected] in MS Word Copy. We'd love to hear from you!
• We regret that only shortlisted candidates will be notified.

The Opportunity

• Permanent role
• Work location: Central Region
• Work hours: Monday- Friday, 8.30am - 6pm

Our client is a prominent property and hospitality group listed across Asia, Oceania, Europe, North America, and Africa. They are in search of an experienced Manager with strong technical expertise to lead a team in Singapore.

The Job

• Lead a team of technicians, housekeepers, and security personnel to oversee daily building operations, including defect inspections, preventive maintenance, and carpark management.
• Address feedback, incidents, and emergencies while managing tenant relations and organizing engagement activities.
• Coordinate with contractors and vendors to ensure timely services as per contractual obligations.
• Monitor and renew term contracts and statutory licenses promptly.
• Manage building defects, repairs, and procurement processes, including sourcing quotations, issuing purchase orders, and handling contract agreements.
• Oversee tenancy handovers, fitting-out works, CAPEX projects, and maintain property data. Also, assist in preparing monthly management reports and maintain various systems such as tenant portals and access control.

The Talent

• Hold a Degree/Diploma in Building Management, Facilities Management, Engineering, or equivalent, with a minimum of 5 years' experience in commercial buildings.
• Possess strong communication and interpersonal skills, both written and spoken, with a background in tenant management within retail malls/commercial buildings.
• Demonstrate independence, resourcefulness, meticulousness, and a result-oriented, positive attitude, while being a team player capable of thriving in high-pressure, fast-paced environments.
• Experience in tenant management within retail malls or commercial buildings is preferred, along with the ability to work effectively both independently and as part of a team in dynamic environments. Familiarity with SAP software is considered advantageous.
• Skilled in efficiently submitting documents and reports, with a focus on engineering specifications, and familiarity with ITQ and ITT processes.
• Experienced in troubleshooting M&E operations and capable of leading the operations team.

Next Step

• Prepare your updated resume (please include your current salary package with a full breakdown such as base, incentives, annual wage supplement, etc.) and expected package.
• Apply through this application or send your resume to [email protected] in MS Word Copy. We'd love to hear from you!
• We regret that only shortlisted candidates will be notified.

Job Responsibilities:

-Identify and pursue new business opportunities in the programmatic advertising industry, including new clients and partnerships

-Develop and implement strategies to achieve revenue targets and increase market share

-Build and maintain strong relationships with clients and partners, including conducting regular check-ins and managing their expectations

-Collaborate with internal teams to ensure that client needs are being met and that projects are completed on time and within budget

-Conduct market research and stay up-to-date on industry trends to inform business development strategies

-Prepare and deliver presentations to clients and partners to pitch services and solutions

-Negotiate and close deals with clients and partners, including contracts and pricing agreements

-Provide regular updates and reports to senior management on business development activities and progress toward revenue targets

Job Requirement:

-Bachelor's degree in Marketing, Business Administration, or a related field

-3+ years of experience in business development, sales, or marketing in programmatic advertising industry

-Proven track record of achieving revenue targets and building strong relationships with clients and partners to progress toward revenue targets

-Excellent communication and interpersonal skills, with the ability to build rapport and negotiate effectively for developing and implementing strategies to achieve revenue targets and increase market share

-Strong analytical and problem-solving skills, with the ability to use data to inform business decisions

-Ability to work independently and as part of a team, with a results-driven mindset

-Willingness to travel as needed to meet clients physically face-to-face meeting

Role & Responsibilities

• Understand customer's internal business functions and culture.
• Identify, build and maintain relationships with customer's internal management.
• Act as single point of contact for operational issues, mitigating any crisis.
• Represent customer needs to Cisco post-sales support teams and applicable organizations.
• Travel to quarterly customer site visits to present operational issues/activity, customer satisfaction, and gap analysis to the client and internal Cisco personnel.
• Provide customers with regular updates on "hot" or intensified issues according to customer sentiment.
• Coordinate and conduct weekly conference calls to provide status reports to customer.
• Create and present quarterly reports to customers with analysis of customer's support needs.
• Problem/Project Management.
• Work with Cisco Global to ensure seamless and consistent delivery of services and solution support to achieve customer SLA/KPIs.
• Develop and share operational standard methodologies, processes and procedures to improve the customer operations overtime.
• Build consistent relationships with key Operations and support decision makers within customer base and advices on future direction of Cisco/customer post-sales support relationship.
• Be the “go to” person and main point of contact for customer and internal teams.
• Provide detailed and documented requirements to cross-functional teams that improve the impact of the customer experience.
• Accurately produce High Availability metrics reports (MTTR, KPIs, Analytics, etc.) and other custom reports.
• Conduct internal and customer facing knowledge transfer sessions on Cisco tools processes, procedures.
• Regular review of RMAs to determine if parts are meeting MTBF especially on accounts that have contracted pay outs. If RMAs are getting close to pay out time - dynamically require EFAs by updates through GRs.

Required Skills

• Typically requires a BS/BA degree or equivalent plus 4-6 years related customer support experience, operation and project management experience or business experience.
• Ability to work as a team member in a cross-functional matrix environment.
• Excellent presentation and communication skills.
• Knowledge of vertical market business trends and concepts.
• Strong project and problem management skills.
• Strong influencing and negotiation skills.