Total 13 regional recruitment lead job vacancies in Singapore

Key Responsibilities

• Accountable for productivity and quality of work performed by the Quality Checker team.
• Identify and escalate critical issues to the Head of Operations.
• Drive the Quality Checker team in meeting the Bank’s service levels.
• Performing end day reconciliation for internal reporting
• Drive new processes and streamline existing processes to achieve efficiency in the team
• Ensures all jobs are completed according to targets and coordinate closely with the various teams in Production to assist in resolving any quality related production issues.

Requirements

• Minimum Diploma in any field
• Minimum 3 years of people managing experience
• Willing to commit 5.5 days’ work week (alt saturdays)
• Comfortable working in production environment
• Comfortable working with computers and systems
• Team player & detail oriented person

Key Responsibilities

• Ensure timeliness and accuracy in all scopes of work within Admin Support
• Ensure the Admin Support team meets the service levels of the Banks
• Daily coordination between Bank customers and internal Production
• Reporting of card statuses and inventory levels to the Banks
• Preparation of monthly billing reports
• Participate in monthly Service Level meetings with the Banks
• Attend project meetings with the Banks
• Participate in negotiation discussions with the Banks
• Working with Card Centre Management on fulfilment on business goals

Requirements

• Min. Diploma qualification
• Skills: Microsoft Excel and Word
• Prior working experience in managing/leading teams of at least 3 years is preferred.
• Prior working experience in the Banks would have a priority
• Excellent written and verbal communication skills with an ability to maintain a high degree of professionalism through interactions with stakeholders across all levels
• Able to work on Alternate Saturdays (1/2 day)

Key Responsibilities

• Ensure timeliness and accuracy in all scopes of work within Admin Support
• Ensure the Admin Support team meets the service levels of the Banks
• Daily coordination between Bank customers and internal Production
• Reporting of card statuses and inventory levels to the Banks
• Preparation of monthly billing reports
• Participate in monthly Service Level meetings with the Banks
• Attend project meetings with the Banks
• Participate in negotiation discussions with the Banks
• Working with Card Centre Management on fulfilment on business goals

Requirements

• Min. Diploma qualification
• Field of Study: Not applicable
• Skills: Microsoft Excel and Word
• Prior working experience in managing/leading teams of at least 3 years is preferred.
• Prior working experience in the Banks would have a priority
• Excellent written and verbal communication skills with an ability to maintain a high degree of professionalism through interactions with stakeholders across all levels
• Alternate Saturdays required

Key Responsibilities

• Accountable for productivity and quality of work performed by the Quality Checker team.
• Identify and escalate critical issues to the Head of Operations.
• Drive the Quality Checker team in meeting the Bank’s service levels.
• Performing end day reconciliation for internal reporting
• Drive new processes and streamline existing processes to achieve efficiency in the team
• Ensures all jobs are completed according to targets and coordinate closely with the various teams in Production to assist in resolving any quality related production issues.

Requirements

• Minimum Diploma in any field
• Minimum 3 years of people managing experience
• Willing to commit 5.5 days’ work week (alt saturdays)
• Comfortable working in production environment
• Comfortable working with computers and systems
• Team player & detail oriented person

Key Responsibilities

• Ensure timeliness and accuracy in all scopes of work within Admin Support
• Ensure the Admin Support team meets the service levels of the Banks
• Daily coordination between Bank customers and internal Production
• Reporting of card statuses and inventory levels to the Banks
• Preparation of monthly billing reports
• Participate in monthly Service Level meetings with the Banks
• Attend project meetings with the Banks
• Participate in negotiation discussions with the Banks
• Working with Card Centre Management on fulfilment on business goals

Requirements

• Min. Diploma qualification
• Skills: Microsoft Excel and Word
• Prior working experience in managing/leading teams of at least 3 years is preferred.
• Prior working experience in the Banks would have a priority
• Excellent written and verbal communication skills with an ability to maintain a high degree of professionalism through interactions with stakeholders across all levels
• Able to work on Alternate Saturdays (1/2 day)

Directly supervise a team of client services associates to ensure the highest quality of service possible through providing excellent solutions for customer’s inquiries/incidents, assigning work to the team and setting priorities to ensure efficiency and productivity .

Responsibilities:

• Manage the day to day operation including process escalating, quality checking , defining support strategy, setting and hitting KPIs.
• Improve the customers’ experiences by understanding and focusing on demand management, measuring KPIs & driving the necessary actions for improvement.
• Ensure customer expectations are achieved/exceeded through excellent customer service.
• Support the associates on providing accurate, efficient resolutions to complex escalated customer issues.
• Provide leadership, coaching and mentoring to inspire, guide and empower team members to achieve operational goals.
• Ensure the service channels are managed appropriately on ongoing basis (calls, chats, cases, social media channels and complaints), knowing and using the reports/numbers in the MIS to drive performance
• Support effective communication across the departments and create a positive work environment.
• Provide regular, transparent feedback and reporting on team performance to Supervisor/Manager/Head of Department.
• Stay up to date on the latest industry trends, technology and best practices.

Qualifications

• Bachelor’s degree or above with min. 5 years of relevant working experience in financial service sector
• A sound understanding of asset classes such as FX , stocks, CFD etc
• Broad understanding of KYC, trading and post trade services
• Strong understanding of client service
• Strong organizational skills, able to prioritise tasks and time based on the given KPI and objectives
• Compliant with regulations
• Able to work on scheduled public holidays and scheduled shift hours if needed

Applicants who are keen to apply, pls send your resume to :

[email protected]

Directly supervise a team of client services associates to ensure the highest quality of service possible through providing excellent solutions for customer’s inquiries/incidents, assigning work to the team and setting priorities to ensure efficiency and productivity .

Responsibilities:

• Manage the day to day operation including process escalating, quality checking , defining support strategy, setting and hitting KPIs.
• Improve the customers’ experiences by understanding and focusing on demand management, measuring KPIs & driving the necessary actions for improvement.
• Ensure customer expectations are achieved/exceeded through excellent customer service.
• Support the associates on providing accurate, efficient resolutions to complex escalated customer issues.
• Provide leadership, coaching and mentoring to inspire, guide and empower team members to achieve operational goals.
• Ensure the service channels are managed appropriately on ongoing basis (calls, chats, cases, social media channels and complaints), knowing and using the reports/numbers in the MIS to drive performance
• Support effective communication across the departments and create a positive work environment.
• Provide regular, transparent feedback and reporting on team performance to Supervisor/Manager/Head of Department.
• Stay up to date on the latest industry trends, technology and best practices.

Qualifications

• Bachelor’s degree or above with min. 5 years of relevant working experience in financial service sector
• A sound understanding of asset classes such as FX , stocks, CFD etc
• Broad understanding of KYC, trading and post trade services
• Strong understanding of client service
• Strong organizational skills, able to prioritise tasks and time based on the given KPI and objectives
• Compliant with regulations
• Able to work on scheduled public holidays and scheduled shift hours if needed

Applicants who are keen to apply, pls send your resume to :

[email protected]

Directly supervise a team of client services associates to ensure the highest quality of service possible through providing excellent solutions for customer’s inquiries/incidents, assigning work to the team and setting priorities to ensure efficiency and productivity .

Responsibilities:

• Manage the day to day operation including process escalating, quality checking , defining support strategy, setting and hitting KPIs.
• Improve the customers’ experiences by understanding and focusing on demand management, measuring KPIs & driving the necessary actions for improvement.
• Ensure customer expectations are achieved/exceeded through excellent customer service.
• Support the associates on providing accurate, efficient resolutions to complex escalated customer issues.
• Provide leadership, coaching and mentoring to inspire, guide and empower team members to achieve operational goals.
• Ensure the service channels are managed appropriately on ongoing basis (calls, chats, cases, social media channels and complaints), knowing and using the reports/numbers in the MIS to drive performance
• Support effective communication across the departments and create a positive work environment.
• Provide regular, transparent feedback and reporting on team performance to Supervisor/Manager/Head of Department.
• Stay up to date on the latest industry trends, technology and best practices.

Qualifications

• Bachelor’s degree or above with min. 5 years of relevant working experience in financial service sector
• A sound understanding of asset classes such as FX , stocks, CFD etc
• Broad understanding of KYC, trading and post trade services
• Strong understanding of client service
• Strong organizational skills, able to prioritise tasks and time based on the given KPI and objectives
• Compliant with regulations
• Able to work on scheduled public holidays and scheduled shift hours if needed

Applicants who are keen to apply, pls send your resume to :

[email protected]

Directly supervise a team of client services associates to ensure the highest quality of service possible through providing excellent solutions for customer’s inquiries/incidents, assigning work to the team and setting priorities to ensure efficiency and productivity .

Responsibilities:

• Manage the day to day operation including process escalating, quality checking , defining support strategy, setting and hitting KPIs.
• Improve the customers’ experiences by understanding and focusing on demand management, measuring KPIs & driving the necessary actions for improvement.
• Ensure customer expectations are achieved/exceeded through excellent customer service.
• Support the associates on providing accurate, efficient resolutions to complex escalated customer issues.
• Provide leadership, coaching and mentoring to inspire, guide and empower team members to achieve operational goals.
• Ensure the service channels are managed appropriately on ongoing basis (calls, chats, cases, social media channels and complaints), knowing and using the reports/numbers in the MIS to drive performance
• Support effective communication across the departments and create a positive work environment.
• Provide regular, transparent feedback and reporting on team performance to Supervisor/Manager/Head of Department.
• Stay up to date on the latest industry trends, technology and best practices.

Qualifications

• Bachelor’s degree or above with min. 5 years of relevant working experience in financial service sector
• A sound understanding of asset classes such as FX , stocks, CFD etc
• Broad understanding of KYC, trading and post trade services
• Strong understanding of client service
• Strong organizational skills, able to prioritise tasks and time based on the given KPI and objectives
• Compliant with regulations
• Able to work on scheduled public holidays and scheduled shift hours if needed

Applicants who are keen to apply, pls send your resume to :

[email protected]

Directly supervise a team of client services associates to ensure the highest quality of service possible through providing excellent solutions for customer’s inquiries/incidents, assigning work to the team and setting priorities to ensure efficiency and productivity .

Responsibilities:

• Manage the day to day operation including process escalating, quality checking , defining support strategy, setting and hitting KPIs.
• Improve the customers’ experiences by understanding and focusing on demand management, measuring KPIs & driving the necessary actions for improvement.
• Ensure customer expectations are achieved/exceeded through excellent customer service.
• Support the associates on providing accurate, efficient resolutions to complex escalated customer issues.
• Provide leadership, coaching and mentoring to inspire, guide and empower team members to achieve operational goals.
• Ensure the service channels are managed appropriately on ongoing basis (calls, chats, cases, social media channels and complaints), knowing and using the reports/numbers in the MIS to drive performance
• Support effective communication across the departments and create a positive work environment.
• Provide regular, transparent feedback and reporting on team performance to Supervisor/Manager/Head of Department.
• Stay up to date on the latest industry trends, technology and best practices.

Qualifications

• Bachelor’s degree or above with min. 5 years of relevant working experience in financial service sector
• A sound understanding of asset classes such as FX , stocks, CFD etc
• Broad understanding of KYC, trading and post trade services
• Strong understanding of client service
• Strong organizational skills, able to prioritise tasks and time based on the given KPI and objectives
• Compliant with regulations
• Able to work on scheduled public holidays and scheduled shift hours if needed

Applicants who are keen to apply, pls send your resume to :

[email protected]

Directly supervise a team of client services associates to ensure the highest quality of service possible through providing excellent solutions for customer’s inquiries/incidents, assigning work to the team and setting priorities to ensure efficiency and productivity .

Responsibilities:

• Manage the day to day operation including process escalating, quality checking , defining support strategy, setting and hitting KPIs.
• Improve the customers’ experiences by understanding and focusing on demand management, measuring KPIs & driving the necessary actions for improvement.
• Ensure customer expectations are achieved/exceeded through excellent customer service.
• Support the associates on providing accurate, efficient resolutions to complex escalated customer issues.
• Provide leadership, coaching and mentoring to inspire, guide and empower team members to achieve operational goals.
• Ensure the service channels are managed appropriately on ongoing basis (calls, chats, cases, social media channels and complaints), knowing and using the reports/numbers in the MIS to drive performance
• Support effective communication across the departments and create a positive work environment.
• Provide regular, transparent feedback and reporting on team performance to Supervisor/Manager/Head of Department.
• Stay up to date on the latest industry trends, technology and best practices.

Qualifications

• Bachelor’s degree or above with min. 5 years of relevant working experience in financial service sector
• A sound understanding of asset classes such as FX , stocks, CFD etc
• Broad understanding of KYC, trading and post trade services
• Strong understanding of client service
• Strong organizational skills, able to prioritise tasks and time based on the given KPI and objectives
• Compliant with regulations
• Able to work on scheduled public holidays and scheduled shift hours if needed

Applicants who are keen to apply, pls send your resume to :

[email protected]

Directly supervise a team of client services associates to ensure the highest quality of service possible through providing excellent solutions for customer’s inquiries/incidents, assigning work to the team and setting priorities to ensure efficiency and productivity .

Responsibilities:

• Manage the day to day operation including process escalating, quality checking , defining support strategy, setting and hitting KPIs.
• Improve the customers’ experiences by understanding and focusing on demand management, measuring KPIs & driving the necessary actions for improvement.
• Ensure customer expectations are achieved/exceeded through excellent customer service.
• Support the associates on providing accurate, efficient resolutions to complex escalated customer issues.
• Provide leadership, coaching and mentoring to inspire, guide and empower team members to achieve operational goals.
• Ensure the service channels are managed appropriately on ongoing basis (calls, chats, cases, social media channels and complaints), knowing and using the reports/numbers in the MIS to drive performance
• Support effective communication across the departments and create a positive work environment.
• Provide regular, transparent feedback and reporting on team performance to Supervisor/Manager/Head of Department.
• Stay up to date on the latest industry trends, technology and best practices.

Qualifications

• Bachelor’s degree or above with min. 5 years of relevant working experience in financial service sector
• A sound understanding of asset classes such as FX , stocks, CFD etc
• Broad understanding of KYC, trading and post trade services
• Strong understanding of client service
• Strong organizational skills, able to prioritise tasks and time based on the given KPI and objectives
• Compliant with regulations
• Able to work on scheduled public holidays and scheduled shift hours if needed

Applicants who are keen to apply, pls send your resume to :

[email protected]

Directly supervise a team of client services associates to ensure the highest quality of service possible through providing excellent solutions for customer’s inquiries/incidents, assigning work to the team and setting priorities to ensure efficiency and productivity .

Responsibilities:

• Manage the day to day operation including process escalating, quality checking , defining support strategy, setting and hitting KPIs.
• Improve the customers’ experiences by understanding and focusing on demand management, measuring KPIs & driving the necessary actions for improvement.
• Ensure customer expectations are achieved/exceeded through excellent customer service.
• Support the associates on providing accurate, efficient resolutions to complex escalated customer issues.
• Provide leadership, coaching and mentoring to inspire, guide and empower team members to achieve operational goals.
• Ensure the service channels are managed appropriately on ongoing basis (calls, chats, cases, social media channels and complaints), knowing and using the reports/numbers in the MIS to drive performance
• Support effective communication across the departments and create a positive work environment.
• Provide regular, transparent feedback and reporting on team performance to Supervisor/Manager/Head of Department.
• Stay up to date on the latest industry trends, technology and best practices.

Qualifications

• Bachelor’s degree or above with min. 5 years of relevant working experience in financial service sector
• A sound understanding of asset classes such as FX , stocks, CFD etc
• Broad understanding of KYC, trading and post trade services
• Strong understanding of client service
• Strong organizational skills, able to prioritise tasks and time based on the given KPI and objectives
• Compliant with regulations
• Able to work on scheduled public holidays and scheduled shift hours if needed

Applicants who are keen to apply, pls send your resume to :

[email protected]