Total 4 quality assurance control job vacancies in Singapore

• Engage community care providers to encourage participation in quality improvement initiatives.
• Plan schedule and assist in scoping of projects and collaborative.
• Conduct and facilitate Clinical / Quality Improvement workshops, and ensure proper documentation of workshops, meetings and collaborative.
• Follow up and liaise with the project teams to monitor implementation of their projects, data collection and analysis.
• Act as a resource person to provide guidance and link up with appropriate Subject Matter Experts as applicable.
• Assimilate results to derive quality deliverables for each project phase as agreed upon by stakeholders and communicate results effectively for buy-in.
• Conduct ground sensing via observations, focus groups or interviews from customers’ lenses.
• Co-develop innovative solutions with the Sector, using basic design thinking principles where relevant.
• Work closely with AIC divisions to ensure synergy with other sector enablement strategies (e.g., manpower, digitalization) to achieve the sector goals.
• Review, develop and support new initiatives to address emerging needs, e.g., person-centred care, community mental health and quality & ageing issues.
• Support and assist with sector-wide events and platforms to build and sustain the quality improvement culture in the sector.

Job Requirements

• Degree with at least 6-8 years of working experience, preferably with one-year Service design or Business process re-engineering using a structured methodology.
• Experienced in quality improvement including LEAN, Design Thinking, Model for Improvement, Plan-Do-Study-Act approaches and tools
• Strong analytical and conceptualization with problem-solving skills
• Experience in managing projects related to process or quality improvement would be preferred
• Knowledge of the community care sector, and computer database and basic statistics would be an advantage
• Resourceful, self-motivated starter and team player
• Effective communicator, both oral and written

1. Support the implementation of quality measures for nursing homes, which includes:Planning and organizing engagements with nursing homes to share the purpose and details of the quality measures.

• Presenting (using Tableau) and analysing the data for the quality measures.
• Preparing reports for CCOs and AIC management.
• Addressing questions from CCOs with regards to the quality measures.

2. Support the development of quality measures for other eldercare services, which includes:

• Reviewing local service/regulatory requirements, good practices, international practices to identify potential quality measures for home nursing care and other community-based care services.
• Conducting a preliminary analysis and presenting the findings.
• Liaising with other AIC Divisions to support the team’s quality measurement work.
• Organising meetings with the appointed workgroup, who will deliberate and select the quality measures for the sector.

3. Assist in the implementation of other key quality initiatives such as:

• Facilitating discussions with nursing homes to develop action plans with the aim of improving the safety culture in their organisations.
• Supporting the implementation of a quality assurance programme involving nursing homes and home nursing care providers.

Job Requirements:

• Degree in any discipline with 1 to 3 years of working experience. Entry-level candidates will also be considered
• Experience in data collection, analysis, visualisation and reporting; and knowledge of the community care sector would be an advantage
• Familiarity with analytics and statistical software e.g., Tableau, Stata would be an advantage
• Effective interpersonal, engagement and follow-up skills
• Strong written and verbal communication skills
• Passion for quality and ageing issues
• Resilient and results-oriented

The Quality Division drives efforts to uplift the quality of care and promote a culture of continuous improvement in the Community Care sector.

Within the Division, the Quality Systems & Planning team conducts research and identifies quality indicators, standards and useful tools that could be applied to the Community Care sector. The team’s current focus areas include quality measurement, quality assurance and building a quality culture within the Community Care sector, working closely with AIC Divisions, Community Care Organisations (CCOs), Regional Health Systems, Ministry of Health (MOH), and other stakeholders.

1. Drive and manage programmes and initiatives, which include a quality assurance programme, aimed at raising standards of care in the community care sector. This includes

a. Planning, executing and managing a pilot to implement a quality assurance programme and drive the adoption of suitable international standards with a few CCOs

b. Managing the budget, procurement and contract matters with the appointed international standards body (ISB)

c. Assist in the development of the evaluation approach for the pilot as well as data collection for the programme evaluation

2. Identify areas for capability building following the assessments conducted by the ISB and develop relevant resources with the aim of enabling the CCOs to address the areas for improvement and work towards achieving the standards.

3. Identify and propose changes to the quality assurance programme, if required, after the evaluation to enable us to better meet the intended objectives and extend the programme to more CCOs in the sector. This will include

a. Securing funding to support more CCOs as they embark on quality assurance

4. Drive and manage initiatives to support CCOs to meet the new regulatory requirements set out by MOH, which may include reviewing and putting in place training programmes to strengthen CCOs’ organizational capabilities.

5. Drive and manage quality planning efforts for the community care sector, which will include co-developing strategies and initiatives with the CCOs to uplift quality of care.

Job Requirements:

· At least 6 to 8 years of relevant experience

· Experience in a planning or quality role and knowledge of the community care sector would be an advantage

· Strong project management skills and is self-motivated and proactive

· Effective interpersonal and engagement skills

· Strong written and verbal communication skills

· Passion for quality and ageing issues

1. Support the implementation of quality measures for nursing homes, which includes:Planning and organizing engagements with nursing homes to share the purpose and details of the quality measures.

• Presenting (using Tableau) and analysing the data for the quality measures.
• Preparing reports for CCOs and AIC management.
• Addressing questions from CCOs with regards to the quality measures.

2. Support the development of quality measures for other eldercare services, which includes:

• Reviewing local service/regulatory requirements, good practices, international practices to identify potential quality measures for home nursing care and other community-based care services.
• Conducting a preliminary analysis and presenting the findings.
• Liaising with other AIC Divisions to support the team’s quality measurement work.
• Organising meetings with the appointed workgroup, who will deliberate and select the quality measures for the sector.

3. Assist in the implementation of other key quality initiatives such as:

• Facilitating discussions with nursing homes to develop action plans with the aim of improving the safety culture in their organisations.
• Supporting the implementation of a quality assurance programme involving nursing homes and home nursing care providers.

Job Requirements:

• Degree in any discipline with 1 to 3 years of working experience. Entry-level candidates will also be considered
• Experience in data collection, analysis, visualisation and reporting; and knowledge of the community care sector would be an advantage
• Familiarity with analytics and statistical software e.g., Tableau, Stata would be an advantage
• Effective interpersonal, engagement and follow-up skills
• Strong written and verbal communication skills
• Passion for quality and ageing issues
• Resilient and results-oriented