Total 6 lead buyer job vacancies in Singapore

Carrying out investigation of complaints, potential misconduct of representatives/staff and regular sales compliance reviews of representatives in order to mitigate regulatory and compliance risks.

Responsibilities:

· Handle complaints, feedback from whistle-blowers, regulators i.e. MAS, CPF, SPF and etc.

· Carry out investigation on customer complaints and misconduct allegation against FSCs in an independent, effective and prompt manner in order to reduce customer dis-satisfaction and facilitates service recovery, thereby enhancing customer’s experience.

· Partner with first line to deliver compliance and ethics training and awareness activities.

· Participate and be involved in team initiatives/projects to enhance the market conduct framework

Requirements:

· Bachelor Degree in Business, Management, Economics or Accountancy

· Preferably 2 years of working experience in compliance, area relevant to the insurance / financial sector.

· CMFAS M5, M9, M9A and HI would be advantageous

· Ideally with Compliance qualifications

· Proficient in data mining / processing applications

· Good communication skills

· Possess analytical ability

FIND YOUR 'BETTER' AT AIA

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

Optimise business processes and lead change initiatives to improve operational efficiency.
Collaborate with various internal teams to understand current processes, identify areas for improvement, implement solutions and drive measurable results.

What you will do:

• Support Head of Department in organisational change activities and implementing changes.
• Undertake BAU tasks/roles on short term and rotational basis to better understand business processes, platforms and associate systems.
• Perform impact analysis/gap assessment by gathering info from users and from relevant local regulations and guidelines.
• Coordinate / support BAU small process, forms and system changes.
• Extract data and perform data analysis for business decisions and change justifications.
• Work with relevant stakeholders, process owners, developers, vendors on process improvement initiatives. Challenge status quo.
• Evaluate the change requirements and develop implementation plans. This includes change-impact-analysis, change readiness, UAT, training, capability transfer etc.
• Conduct briefings/workshops to familiarise process owners on new processes. Includes drafting, updating and oversight on SOP updates and controls setup/review with new changes.
• Prepare communications on change to both internal and external stakeholders.

What you should have:

• Degree or equivalent in Business Administration, Business IT or a related field is preferred.
• Minimum 4 years of relevant working experience in operational excellence or process/workflow.
• Knowledge of SQL for data querying, manipulation, and analysis would be an advantage.
• Proficient in Microsoft Office suite
• Skills in VBA, Visio, Outlook Macro, Power BI preferred.
• Strong problem-solving skills with the ability to identify issues and propose effective solutions.
• Proficient communications skills to effectively collaborate with the team

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And as part of our marketing, distribution & partnership team, you’ll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives. 

So if you believe in inspiring a better future, read on.

About the Role

Responsible for launching customer promotions and existing customer campaigns, including structuring campaign mechanics and ensure seamless implementation end-to-end.

Key objectives derived from campaigns are to meet company’s ANP/VoNB targets, as well as to increase repurchase from existing customers. Campaigns are to integrate with Technology, Digital Platforms and Analytics as we move towards digitizing our offers to customers, creating a seamless online journey.

The role is a key team player in contributing to the overall Objective Key Results of the Customer Value Management team.

• Responsible in campaign management and ensuring timely end-to-end campaign execution. From conceptualization to cost analysis, working out operational process, technical enhancements and digital implementation as well as getting clearance for necessary approvals.
• Initiating discussions with Product, Actuarial, Risk and Compliance on campaign offer, work out financial projections and getting campaign paper approval.
• Lead discussions and provide campaign requirements to Technology and Operations team, accountable towards successful campaign implementation for frontend and backend systems.
• Conceptualizing product campaigns for existing customers by working closely with Product Development team and keeping the team’s Objective Key Results in mind.
• Ideating customer promotions to drive business outcomes and creating a frictionless technical implementation for our distribution channels.
• Working closely with Marketing Specialist in the team to come up with campaign proposition for different existing customer segments. Communicate key marketing message to internal and external customers through various digital platforms.
• Presentation on campaign proposition effectively to internal stakeholders including conducting sharing sessions with our financial services consultants. Ability to answer queries and refine campaign process through suggestions received from stakeholders and distribution channels.
• Leverage on campaign data analytics to provide recommendations to optimise campaign performance including post campaign analysis.
• Perform other responsibilities periodically assigned by supervisor

Requirements:

• Degree holder in Business or relevant fields
• 3-5 years of Marketing or Product Management experience within the insurance industry is required.
• Applicants from Banking and Finance industry are also encouraged to apply.
• Strong communicator who is able to work with multiple cross functional teams 

#LI-SC1

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030. And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business. Sound like you? Then read on. About the Role An exciting opportunity awaits for a Payroll & Tax Analyst to join our People Advisory Team. Reporting to the Head, Rewards & People Advisory, the role will support day-to-day payroll operations, regulatory surveys/reporting, tax reporting & compliance activities and process improvement. Payroll and Process Improvement: Work with outsourced payroll vendor, ensure accurate and timely interpretation and data integration to payroll systems, as well as payment-related calculations for payroll accuracy. Process statutory payments and deductions. Deliver excellent employee payroll experience through accurate payroll processing, reporting within agreed SLAs/KPIs Submit monthly payroll data for approvals, generate payroll related reports and finance journal entries Computation of final payments during exit processes Manage employee payroll queries Ensure audit requirements are met both internally and externally Provide information for surveys, adhoc reports requests internally and from Group Office. Lead payroll projects / process improvement initiatives when required. Tax: Handle & review IR21 of employees Review Year End Tax Forms (IR8E, A8A, A8B, IR8S) of employees, oversee and ensure that payroll vendor submits accurate tax forms to the tax authority Monitor and Manage the Directive to Pay/Notice of Assessment Coordinate with employees/HRBPs/tax vendors & local tax authorities to resolve tax issues Coordinate with relevant parties to settle taxes borne due to shares Ensure Tax Payment is done accordingly and on time and raise the applicable journal for the payment Attend to adhoc tax Inquiries Expat/International Assignee Tax Management Filing and maintaining tax records Monthly maintenance i.e. ensure salary withholding. Review the payroll and tax process to ensure adherence to policies/guidelines and audits. KEY REQUIREMENTS Minimum 6 years of experience in payroll and tax principles, practices and procedures. Analytical with high attention to detail. Passionate in improving payroll and tax processes for increased operational efficiency. Able to manage confidential and sensitive data appropriately. Mature, responsible, self-driven and able to work independently in a fast-paced environment with minimum supervision. Working knowledge on Workday system is preferred. #LI-SC1 Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030. And as part of our marketing, distribution & partnership team, you'll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives. So if you believe in inspiring a better future, read on. About the Role Perform financial planning exercise with clients as an individual producer and see through success of sales activities, managing the overall production numbers and achieving sales targets under the leadership of the Head of Business Development WHAT YOU'LL BE DOING Coach and guide the team in terms of sales management, case management and service standards Perform financial planning exercise with clients as an individual producer and see through success of sales activities, managing the overall production numbers and achieving sales targets under the leadership of the Head of Business Development Manage inquiries and referrals from introducers, internal and external partners, follow through directly with the customer throughout the entire sales cycle. Ensure seamless customer experience from client application, medical to policy inception Attend to servicing queries from clients and be the first point of contact for any customer complaints Manage own portfolio of clients by Providing financial advice based on clients' financial and protection needs Providing recommendation to clients on wealth accumulation and legacy planning Delivering a high level of professional customer service to customers Driving company initiatives/ projects, eg, Lead Generation Campaigns, Customer Promotions etc. Participate in scheduled sales training and other professional development courses to enhance sales skills and meet the mandatory CPD hours requirement to ensure Fit & Proper. Manage and drive team performance to achieve sales targets Be an authorised signatory for all sales related documents Undertake any other projects assigned from time to time such as products/services enhancements and market analysis. WE ARE LOOKING FOR SOMEONE WITH | YOU WILL HAVE Minimum education: Diploma, Advanced/Higher/Graduate Diploma and higher 3-5 years of relevant experience, with 1-2 years experience leading a sales team with demonstrated track record of sales achievement Great enthusiasm, a can-do attitude, and exceptional organizational skills to this highly visible role to help with the sales growth. Results-driven, professional, passionate for growth Experience in Insurance related Sales environment with certifications in CMFAS M5, M9, M9A, HI. Experience with HNW case management Knowledge of estate planning, trust services will be added benefit Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

An exciting opportunity awaits for a Payroll & Tax Analyst to join our People Advisory Team. Reporting to the Head, Rewards & People Advisory, the role will support day-to-day payroll operations, regulatory surveys/reporting, tax reporting & compliance activities and process improvement.

Payroll and Process Improvement:

• Work with outsourced payroll vendor, ensure accurate and timely interpretation and data integration to payroll systems, as well as payment-related calculations for payroll accuracy. Process statutory payments and deductions.
• Deliver excellent employee payroll experience through accurate payroll processing, reporting within agreed SLAs/KPIs
• Submit monthly payroll data for approvals, generate payroll related reports and finance journal entries
• Computation of final payments during exit processes
• Manage employee payroll queries
• Ensure audit requirements are met both internally and externally
• Provide information for surveys, adhoc reports requests internally and from Group Office.
• Lead payroll projects / process improvement initiatives when required.

Tax:

• Handle & review IR21 of employees
• Review Year End Tax Forms (IR8E, A8A, A8B, IR8S) of employees, oversee and ensure that payroll vendor submits accurate tax forms to the tax authority
• Monitor and Manage the Directive to Pay/Notice of Assessment
• Coordinate with employees/HRBPs/tax vendors & local tax authorities to resolve tax issues
• Coordinate with relevant parties to settle taxes borne due to shares
• Ensure Tax Payment is done accordingly and on time and raise the applicable journal for the payment
• Attend to adhoc tax Inquiries
• Expat/International Assignee Tax Management
• Filing and maintaining tax records
• Monthly maintenance i.e. ensure salary withholding.
• Review the payroll and tax process to ensure adherence to policies/guidelines and audits.

KEY REQUIREMENTS

• Minimum 6 years of experience in payroll and tax principles, practices and procedures.
• Analytical with high attention to detail. Passionate in improving payroll and tax processes for increased operational efficiency.
• Able to manage confidential and sensitive data appropriately.
• Mature, responsible, self-driven and able to work independently in a fast-paced environment with minimum supervision.
• Working knowledge on Workday system is preferred.

#LI-SC1

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.