Total 3 job vacancies by Airpak Express Pte Ltd

1. Order Management: Processing orders efficiently, ensuring accuracy in order details, and confirming dispatch and delivery timelines.
2. Communication: Providing timely updates to customers about their shipments, including tracking information and any delays.
3. Issue Resolution: Addressing customer inquiries and complaints promptly, investigating issues related to lost or damaged packages, and providing solutions.
4. Coordination with Operations: Collaborating with logistics and warehouse teams to ensure smooth operations and timely deliveries.
5. Customer Support: Offering assistance via multiple channels (phone, email, chat) to answer questions and provide information on services.
6. Feedback Collection: Gathering customer feedback to improve services and address areas of concern.
7. Billing and Invoicing: Assisting customers with billing inquiries and ensuring clarity in pricing and charges.
8. Building Relationships: Establishing rapport with clients to foster loyalty and repeat business.
9. Training and Knowledge Sharing: Keeping up-to-date with logistics trends and training staff on customer service best practices.
10. Reporting: Documenting customer interactions and reporting on service metrics to identify trends and areas for improvement.

Warehouse and Operation Assistance

Position Overview: We are seeking a motivated and detail-oriented Operations Assistant to join our logistics team. This role is essential for maintaining the efficiency and accuracy of our logistics operations. The ideal candidate will be responsible for various scanning operations, monitoring team activities, and assisting with logistical processes.

Key Responsibilities:

Scanning Operations:

• Scan Returns/SMS: Process returned items and manage related documentation through the SMS system.
• Scan Arrived Hub (Inbound): Accurately scan incoming shipments to ensure effective inventory management.
• Scan OFD (Out for Delivery): Update the system with outbound deliveries to monitor the movement of goods.

Backup Operations:

• Back-up Bulk Deliveries and Bulk Pickups: Support the management of bulk deliveries and pickups, ensuring smooth operations during staff absences.
• Back-up Export Packing: Assist with packing export shipments to meet deadlines and regulatory requirements.

Logistical Tasks:

• Break Bulking: Facilitate the breaking down of bulk shipments into manageable units for efficient distribution.
• Open Dockets: Prepare and manage shipping dockets for outgoing shipments.

Monitoring and Coordination:

• Monitoring Staff Drivers: Oversee daily operations of the Staff Drivers to ensure efficiency and adherence to established processes.
• Assigning of Pickups: Allocate pickup tasks to B2B drivers, ensuring timely and organized collection of shipments.
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Job Description

• Handle accounts payable/receiver
• Monitor suppliers' invoices and ensure payments are up-to-date
• Prepare month-end closing documents such as General Ledger, journals, schedules and reconciliations (including intercompany transactions and bank reconciliation)
• Work closely with internal stakeholders and external suppliers to manage and resolve issues
• Assist with preparation and coordination of the audit process
• Assist in budgeting and forecasting activities
• Administer and maintain Fixed Assets Register
• Maintain filling, scanning and documents tracking
• Perform administrative and other ad-hoc duties assigned by superior

Requirements

• Candidate must possess at least a Diploma in Accounting or equivalent.
• Minimum 2 years of relevant accounting experience.
• Prior experience in the logistics industry is preferred but not essential.
• Strong accounting knowledge.
• Proficient in MS Office applications and knowledge of MYOB.
• Strong analytical, problem-solving, and interpersonal skills.
• Excellent command of written and spoken English, Mandarin is preferable.
• Meticulous, mature, responsible, and cheerful personality with a positive attitude.
• Self-starter with the ability to multi-task, meet deadlines, and have strong attention to detail.
• Self-motivated with great follow-up skills and the ability to work independently.