Total 2 job vacancies by Alleima South East Asia Pte. Ltd.

Roles and Responsibilities

• Develop and implement technical marketing plans for tubular products to meet targets/customers for South East Asia / Oceania region.
• Activities may include market research, oversight of product development; launch new products and monitor sales performance.
• Coordinate an online technical presentation which supports the sales organization strategy.
• Set relevant technical targets in line with policies and business plan.
• Adjust marketing strategy and plans to meet changing markets and competitive conditions. Liaise with other managers to ensure marketing activities are integrated with other parts of the business and align with the overall corporate objectives.
• Ensure product, process and application training material is developed and maintained supporting the value-added selling approach of the organization’s strategic direction, structures and processes.
• Can deliver major parts of training programs for process and product application courses independently.
• Able to participate in technical seminar, conference, paper thesis, presentation.
• Requires knowledge of company product line, processes, methods and document structure.

Requirements:

• Bachelor’s degree in Metallurgical Engineering, Materials Science and Engineering or Chemical Engineering.
• 2-5 years of experience in similar roles for tubular products.
• Team player with high level of initiative and able to work independently.
• Willing to travel (> 50%).

• Address customer inquiries, requests and complaints through phone or emails to strive to provide effective solutions and ensure customer satisfaction.
• Prepare and submit quotations to customer promptly.
• Review and process customer orders accurately and efficiently. Ensure order information and request are checked.
• Follow up and monitor delivery of customer orders are dispatched, invoiced, and paid accurately and on time. Communicate any delays or issues to customers proactively.
• Communicate with staff from other areas in the organization, such as production, warehouse, transport, or distribution, to confirm the status of orders, meet to customer shipping requirement and resolve customer complaints.
• Answer internal and customer enquiries on service and product availability, prices, delivery times, and the status of orders so that enquiries are dealt with promptly and accurately.
• Resolve customer queries from offer to invoicing stage efficiently and escalate complex issues to reporting manager promptly.
• Perform background screening on creation of customer accounts, prospects, competitors and industry trends to support the contract or sales team’s activities.
• Use databases or other computerized systems to maintain up-to-date customer records; to track the status of orders and deliveries; and to generate sales reports and statistics.
• Draft sales documentation, proposals, reports, and correspondence such as sales contracts and maintenance agreements.
• Work according to the established guidelines and procedures to maintain consistent quality work.