Total 183 job vacancies by Alphaeus Pte. Ltd.

Summary:

The 1st Level Support is required to provide 1st point of contact for customers and provide excellent customer service to address their inquiries, concerns, or complaints.

Responsibilities:

• Answering incoming calls and making outbound calls to customers.
• Manage incoming emails.
• Provide Live-Chat support.
• Listening attentively to customers and understanding their needs to provide appropriate solutions or assistance.
• Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
• Providing exceptional customer service by addressing customer needs and concerns promptly and professionally.
• Ensuring accurate and complete documentation of customer interactions and transactions in the system.
• Keeping up-to-date with product knowledge, policies, and processes to provide accurate and relevant information to customers.

Requirement:

• Minimally Nitec qualifications in any disciplines
• Minimum 1 year Customer Service Experience in technical or non-technical call center environment
• Strong customer service skills, good problem-solving skills, and the ability to work well in a team environment.
• Able to manage multiple tasks simultaneously, work under pressure, and have a flexible schedule to accommodate varying shifts.
• Basic computer skills and proficiency in typing are also important.

Overview:

The Systems Engineer, is responsible for providing SME support, which includes planning, installation and administration of Workplace Management. The responsibilities incorporate administration of Workplace environment; creating and updating company images; development of task sequences for OS deployments; reviewing procedures of daily operations and implementing new procedures to improve efficiency and adhering to best practices.

Responsibilities:

• Perform installation, configuration, testing and maintenance of endpoint hardware and images consisting of the following but not limited to: Operating System, Software/Applications, Drivers, upgrades, updates and hotfixes
• Plan, implement and support Patch Management and Software Distribution services
• Provide administration of back-end infrastructure services with focus on PC Imaging
• Support desktop and server related escalations pertaining to Workplace Management tools issues • Perform Quality Assurance testing for changes to endpoint devices
• Contribute to the streamlining of daily operational processes, such as automations
• Ensure smooth running of daily operations
• Update and maintain proper documentation and reports
• Any other ad-hoc duties as required or assigned

Requirements:

• Bachelor Degree or Diploma in Electrical/Electronic/Computer Engineering/Information System
• At least 5 years of experience in Windows Servers, Active Directory, Power Shell, Group Policy Objects and Workplace Management Tools (for e.g. HC BigFix, MS SCCM, Citrix VDI, Nexthink & etc)
• Extensive knowledge of PC Imaging Deployment, Patch Management, Software Distribution for desktop and server devices
• Ability to work in a heterogeneous environment
• Strong analysis and design background with sound documentation experience
• Experience in deployment of similar functions, such as HCL Big Fix, MS SCCM, Citrix VDI, Nexthink & etc
• Working experience with MSI technology, Application Packaging/Deployment processes and methodologies will be an added advantage
• In-depth knowledge of custom actions, scripts, scenarios based solution and regressive troubleshooting in Windows Installer Technology
• Proficient in troubleshooting skills
• Effective communication skills
• Self-driven and ability to work independently

Service Delivery Manager is responsible for managing and monitoring Service Level Agreement’s (SLA) requirements so as to ensure the contractual requirements level is met. The incumbent will maintain long term healthy customer relationships, acting as the bridge between clients and internal teams. The role requires the incumbent to demonstrate independence and strong leadership abilities to drive, excel and achieve goals.

Responsibilities:

• Lead and drive the service delivery and projects implementation
• Manage and communicate with key holders on operational support daily
• Monitor and ensure SLAs are met, issues escalated and prioritized
• Act as the point of contact for account delivery
• Responsible for service delivery of account and prioritization of work requests
• Work with Business to integrate new, enhanced and existing service offerings for the account
• Provide the customers with relevant reporting and trend analysis statistics to pro-actively support and improve the customer’s business
• Identify operational gaps and drive to ensure closure, both internally and externally
• Maintain long term healthy customer relationships, acting as the bridge between clients and internal teams
• Ensure annual customer survey meets the expected customer satisfaction rating
• Work on financial cost priorities to ensure a balance between customer satisfaction and Company’s business objectives
• Any other ad-hoc duties as required or assigned

Requirement:

• Comfortable taking Measles and Diptheria vaccination
• Bachelor Degree or Diploma in Information Technology / Information Systems / Computer Science, Business IT or other relevant disciplines
• At least 3 years of relevant experience
• At least 2 years of IT outsourcing experience with proven ability to work in large groups and for large accounts to lead large teams
• Proven success in achieving project milestones and broad technology awareness
• Possess a full and broad understanding of the services required by the account and of other services and technology potentially available through the company, along with good project co-ordination skills
• Strong business acumen, customer focus and good financial management skills
• Self-motivated and pro-active in resolving issues and identifying new opportunities on the account for the company
• Effective interpersonal skills both written and presentation
• Strong analytical and problem solving skills, combined with the ability to provide quick resolution to problems
• Experience in coaching and staff development is mandatory
• This role may required the incumbent to support after office hours if needed.

Job Description:

• To provide accessible, timely, effective, efficient and professional quality service to resolve problems and to delight.
• Polite and professional service.
• Prompt response to queries via voicemail / email / fax.
• Accurate assessment/ resolution of problems.
• Provide first level support to troubleshoot and solve technical problems.
• Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, Local Area Network (“LAN”), centralized infrastructure, Wide Area Network (“WAN”), and voice services related Service Requests;
• "How-to" assistance for Customer-defined common off the shelf applications included in its standard End User Service platform images;
• Coordination for employee user account administration, activation, changes, and terminations, including:
• Password/account setup and reset (various Customer system platforms) remote access connectivity (e.g., VPN), email accounts, host IDs, password resets, customer authorized mobile devices, voice/ mail administration, telephone lines, End-to-end ownership for Incident identification, escalation, resolution, and closure as agreed.

Requirements:

• Candidate must possess at least Nitec/Higher Nitec in any field
• IT Savy, good understanding on Windows, Email system, Network Connectivity and basic L1 troubleshooting.
• Possesses good communication skills
• Able to perform in stressful environment

Details:

• On Job Training Provided

• Eligible candidate may be sponsored for:

1. Diploma in Info-Communication under reputed Polytechnic

2. Internationally recognized IT Certificates in Deskside, Network and Security

Responsibilities:

• Attend to operation needs of customers or customer-appointed vendors
• Basic administration on the facility booking system
• Observe and execute the security duties
• Coordinate with Stakeholders whenever required
• Be familiar and follow the Policies and Procedures
• May be asked to switch to night duties on planned occasions
• Other duties as assigned by the Manager

Requirements:

• Minimum - ’O’/’A’ Levels
• Ability to work with minimal supervision.
• Willing to take up other duties during off peak hours

Technical:

• Adequate computer skills.
• Ability to use standard software applications such as Windows7 and MS Office for administrative tasks, reporting and documentation.
• Some appreciation of PC hardware and Printer troubleshooting is preferable.

Responsibilities:

• Lead and manage the daily operational Service Support and assist the respective Service Towers on the Managed Services outsourcing client and customers’ businesses
• Required to plan teams daily, monthly schedule, project schedules and monitor the yearly leave plans.
• Responsible for account services and prioritization of work requests for customers, as well as to integrate new, enhanced and existing service offerings for the account
• Ensure effective implementation and adhere to processes of customers such as Incident and problem management.
• Monitor and ensure the service delivery and Service Level Agreements meet the company obligations
• Identify, implement and drive service improvements to enhance customer satisfaction
• Involve in Change Management and resource forecasts to ensure effective delivery of end-to-end services; interpret and plan on-going projects and workload forecasts
• Provide relevant reporting and trend analysis statistics to pro-actively support and improve the customers’ businesses
• Attend regular customer and internal meeting

Requirement:

• Comfortable taking Measles and Diptheria vaccination
• Degree/Diploma in Engineering/Computer Science/ IT
• Minimum of 5 years’ experience in a technical service role
• Possess IT skills in MS Windows, desktop hardware and network environments
• Ability to lead, analyse, diagnose and resolve account service issues
• Strong organizational and interpersonal skills and customer oriented
• Effective verbal and written communication skills
• Independent and results oriented
• Must be a team player that committed to his team
• Experience working within an IT Outsourcing and/or organization
• Possession of industry certifications such as A+, N+ and/or MCSE/CCNA will be added advantage

Overview:

The Systems Engineer, is responsible for providing SME support, which includes planning, installation and administration of Workplace Management. The responsibilities incorporate administration of Workplace environment; creating and updating company images; development of task sequences for OS deployments; reviewing procedures of daily operations and implementing new procedures to improve efficiency and adhering to best practices.

Responsibilities:

• Implement and maintain Symantec Anti Virus solution.
• Provide administration support for all the anti-virus servers. OS and critical security patches update will need to be performed.
• Configure Symantec AV policies on the server and apply it onto all clients.
• Create installation package for every type of client machines.
• Configure Live update process & Help troubleshoot all issues related to signature downloading or updating
• Proactively monitor anti-virus console or logs for early warning of virus infection or attack.
• Checking regular synchronization and monitoring to ensure signatures are updated.
• Perform administrative tasks to configure, deploy and sustain Symantec AV clients installed and operational on all Workstations & SEP Servers.
• Providing assistance to the individual(s) responsible for the security function.
• Help troubleshoot all issues on virus infections / prevention
• Proper virus handling process for any virus outbreak.
• Develop any plans necessary to provide virus protection and anti-spam filtering.
• Respond to virus incidents in a planned and orderly manner.
• Provide proactive alerts to authorized users relative to current virus threats either specific to environment or based on industry information.
• Upon detection of a virus, take immediate steps to notify Client, assessing the scope of damage; arresting the spread and progressive damage from the virus; eradicating the virus; and (to the greatest extent possible) restoring all data and Software to its original state.
• Where there is virus outbreak, work with relevant parties; Anti-virus Service Provider, Authorized Users, Developers, Third Party Vendors and designated staff, where necessary, in determining the source of virus, and further eradicating them.
• Prepare and provide daily/weekly/adhoc reports from the Symantec AV server.

Requirements:

• Bachelor Degree or Diploma in Electrical/Electronic/Computer Engineering/Information System
• At least 5 years of experience in Windows Servers, Active Directory, Power Shell, Group Policy Objects and Workplace Management Tools (for e.g. HC BigFix, MS SCCM, Citrix VDI, Nexthink & etc)
• Extensive knowledge of PC Imaging Deployment, Patch Management, Software Distribution for desktop and server devices
• Ability to work in a heterogeneous environment
• Strong analysis and design background with sound documentation experience
• Experience in deployment of similar functions, such as HCL Big Fix, MS SCCM, Citrix VDI, Nexthink & etc
• Working experience with MSI technology, Application Packaging/Deployment processes and methodologies will be an added advantage
• In-depth knowledge of custom actions, scripts, scenarios based solution and regressive troubleshooting in Windows Installer Technology
• Candidate should be Symantec (SEP) Certified

Job Overview:

We are in search of a highly skilled Network Security Engineer to manage and enhance our network infrastructure's security. The successful candidate will be responsible for the design, implementation, and maintenance of network security solutions, ensuring the stability, reliability, and security of our network environment.

Key Responsibilities:

• Configure, and manage Cisco Catalyst Switches (IOS), Cisco Nexus Switches (NXOS), and Alcatel Lucent Switches (AOS) to maintain a secure and efficient network infrastructure.
• Implement and maintain Palo Alto and Fortinet Fortigate Firewalls for network security and access control.
• Administer Alcatel Lucent Wireless Controllers to ensure a secure and robust wireless network environment.
• Utilize SolarWinds NPM (Network Performance Monitor) and NCM (Network Configuration Manager) for network monitoring and configuration management.
• Manage and maintain ClearPass Policy Manager for network access control and policy enforcement.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 3+ years of experience in network security engineering.
• Proficiency in Cisco Catalyst Switches (IOS), Cisco Nexus Switches (NXOS), and Alcatel Lucent Switches (AOS).
• Experience in configuring and managing Palo Alto and Fortinet Fortigate Firewalls.
• Hands-on experience with Alcatel Lucent Wireless Controllers.
• Familiarity with SolarWinds NPM / NCM for network monitoring and configuration management.
• Proficient in ClearPass Policy Manager for network access control and policy enforcement.
• Knowledge of network protocols, security architectures, and best practices.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication and teamwork abilities.