Total 11 support advisor job vacancies in Singapore

We are seeking a skilled IT Support specialist to provide L1/L2. This is 12 months extendable contract position.

You will be involved troubleshooting and break-fix support for banking environments. The ideal candidate will address issues in person, via telephone, or through remote access in a timely and accurate manner.

Key Responsibilities:

• Technical Support:Perform L1/L2 troubleshooting and break-fix support for all IT hardware and software issues.
  Install, diagnose, repair, maintain, and upgrade IT equipment including PCs, laptops, IP phones, tablets, smartphones, dealer boards, and printers.
  Log all incidents and requests in the call logging system, resolve or escalate issues, and ensure closure.
• User Account Administration:Manage user accounts, including setting up and removing access for new and existing users.
• AV and Conference Support:Assist in setting up and troubleshooting town halls, video, and audio conference issues.
• Documentation and Training:Create, update, and publish support documentation.
  Train users on new technology products and provide education on self-assistance portals.
• Issue Simulation and Resolution:Simulate technical issues encountered by end-users to develop standard, permanent resolutions.
• Move, Add, Change (MAC) Support:Support user desk relocations and equipment upgrades, including moves, adds, and changes.
• Asset Management:Track and monitor IT assets including hardware, accessories, loaned equipment, servicing, decommissioning, and replacements.
• Vendor Liaison:Liaise with third-party vendors to ensure timely support response and resolution.
• Knowledge Management:Actively utilize and contribute to the knowledge management system.

Qualifications:

• 4+ Years of proven experience in a similar IT support role, preferably in a banking or financial services environment.
• Expereince in Trade Floor Support
• Strong technical skills in diagnosing and resolving IT hardware/software issues.
• Experience with user account administration and AV conference support.
• Excellent problem-solving skills and ability to simulate and resolve technical issues.
• Effective communication skills for training and documentation purposes.
• Ability to manage IT assets and liaise with third-party vendors.
• Familiarity with knowledge management systems and the ability to contribute to such systems.

Argyll Scott Consulting Pte Ltd

• Work with a global leading bank
• 12 Months Contract to start (with potential for extension or conversion to a permanent headcount)

Overview:

We are seeking an experienced Application Production Support Specialist to oversee day-to-day operations of our technology platform, specifically focusing on COBOL and Tandem systems. This role involves identifying production issues, creating incident tickets, and collaborating with development and business operations teams. You must have Handson experience in UNIX environment.

Key Responsibilities:

• Manage daily operations of COBOL applications, including JCL, VSAM, DB2, CICS, and MQ Series.
• Monitor production environments, troubleshoot issues, and escalate as necessary.
• Create and manage incident, enhancement, and problem tickets in the tracking system.
• Engage with technology infrastructure and development teams to ensure seamless operations and support during releases and upgrades.
• Lead production support incidents, performing root cause analysis and identifying mitigations.
• Communicate effectively with all business lines regarding application health and status.

Mandatory Skills:

• 5+ years of hands-on experience in COBOL development.
• Proficiency with JCL, VSAM, DB2, CICS, and MQ Series.
• Familiarity with production support on Unix servers and SQL.
• Experience with Endeavor and IBM problem determination tools (File Manager, Fault Analyzer).
• Strong Unix server administration skills.

Desired Skills:

• Exposure to IMS DB/DC and REXX.
• Background in banking or financial services.
• Knowledge of Java/J2EE, middleware components (e.g., IBM Websphere MQ), and PL/SQL query performance tuning.
• Experience with monitoring and scheduling tools, and ITIL best practices.
• Ability to work on-call for incident management and support.

Qualifications:

• Strong analytical and troubleshooting skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team in a fast-paced environment.

Argyll Scott Consulting Pte Ltd

We are looking for application production support specialist on a 12month contract basis to start with a potential to extend or convert based on individuals performance.

Description:

Run the day-to-day operations of the technology platform (MS SQL Server, Oracle, Unix). Identifies possible production issues, creates incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams.

Mandatory Skills:
• 5+ Years Hands on experience in (COBOL) developer experience in following COBOL, JCL, VSAM, DB2, CICS, MQ Series, Easytrieve ,tandem
• Experience in Endeavor, IBM problem determination tools such as File manager, Fault analyzer
• Experience in Production Support(Unix / SQL), Unix Server Administration


Desired Skills:
• Exposure to IMS DB/DC, REXX
• Experience with banking or financial industry
• Demonstrate flexibility, navigate ambiguity, and quickly establish credibility among technical peers
• 5+ years of relevant IT experience (Production Support, ITIL, Release Support, Technical Implementations, or equivalent)
• Proven knowledge in some or all of the following: Java/J2EE – Core Java, JDBC, EJB, Java Web Services Experience in Server-side technologies - SOAP/Restful services, XML/XSLT, XML, JDBC, AOP, MQ Micro Services MuleSoft.
• Good knowledge of Middleware components such as Message Broker, IBM Websphere MQ, JBoss application server, MuleSoft
• Strong operating system knowledge in Unix and Windows including strong scripting skills
• Must have experience with Oracle, DB2 and PL/SQL query performance tuning.
• Knowledge of event driven and schedule driven batch processes
• Experience of handling various production support roles (technical – L1/L2/L3) and hands-on experience in using at least 2-3 widely used monitoring / scheduling tools
• Ability to be part of IT production support team providing front-line technical support to end users responding to issues related to Incident / Problem Management, Release/Deployment, Operational Readiness, Application Monitoring Production Governance
• Experience troubleshooting, analysis, research and resolution using advanced query, programming skills, conduct root cause analysis, and identify mitigations/risk
• Experience with real-time restoration, triaging of issues impacting technical services (application/infrastructure) to bank customers and partners in a timely manner while keeping partners advised of significant progress or challenges during the restoration period
• Ability to work closely with Technology Infrastructure Teams, Development Testing Teams in supporting Integrated / Independent releases, software/hardware upgrades, server upgrades, etc.
• Ability to assess initial severity, gather impacts, engage necessary supporting teams, and escalate as necessary to ensure timely restoration
• Experience with on call support for triaging problems, coordinating with various support teams across the organization and carryout activities related to incident and problem management
• Ability to communicate with all lines of business and management the overall status and health of the application, contribute to automation, causal analysis, develop shared/common solutions, and proactively identify cross-functional or technical issues
• Ability to suggest, implement ideas for enhancing the customer
• Leads End-to-End maintenance responsibility of all production services related to technology. Work activities specific to Production Shared Services include: Problem/Incident Management, Release/Deployment, Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change/Configuration Management.
• Actively engage and lead production support issues/incidents. Takes ownership of escalations and perform trouble shooting, analysis, research and resolution.
• Ensure production and performance SLAs are met and escalate issues which needs attention.
• Serves as an escalation point between the client/business area and internal management for the resolution of moderately complex unresolved problems, complaints and service requests.
• Should have increased awareness and exposure to basic technical principles, concepts and techniques.
• Resolves complex issues. Works on problems of minimal-moderate scope where analysis of situation or data requires a review of identifiable factors.
• Support of on-call rotation for off-hours and weekend support as needed

Argyll Scott Consulting Pte Ltd

A new and exciting Legal Advisory position (12 months contract) for a large financial services company.

Key Responsibilities:

• Provide legal advice on the distribution and sale of WPB Insurance products through third-party channels such as bancassurance partners, brokers, and financial advisors.
• Draft, review, and negotiate distribution and partnership agreements, ensuring alignment with risk management frameworks.
• Advise on legal aspects of life, health, and investment-linked insurance products, including high-net-worth and group hospitalization plans.
• Draft and review standard documentation for new products and amend existing products as required.
• Participate in product governance discussions, addressing legal, reputational, and conduct risks.
• Assess customer and sales suitability for complex insurance products.
• Monitor changes in relevant laws and regulations, identifying and managing legal risks associated with insurance distribution and product development.
• Provide legal support on marketing, digital projects, and data privacy matters, collaborating with experts in the broader legal team.
• Assist and collaborate with the Singapore WPB Legal team and regional legal teams on various initiatives and projects.

Requirements:

• Qualified lawyer with a minimum of 7 years of post-qualification experience, including at least 3 years in a reputable international or Singapore law firm.
• Strong experience in insurance or banking documentation, with excellent drafting skills.
• Extensive experience in commercial transactions, particularly regarding confidentiality, data privacy, competition law, and consumer protection.
• In-depth knowledge of insurance law and regulations in Singapore, with exposure to cross-border laws in Asia being a plus.
• Ability to work closely with cross-functional teams, including business and risk teams.
• Strong problem-solving skills, ability to prioritize, and adapt to new ideas and ways of working.
• Excellent communication, interpersonal, and presentation skills.
• Ability to work under pressure in a fast-paced environment.
• A self-starter with a collaborative approach.

If you are interested in this position, please feel free to drop me a message and send your CV over to [email protected]

Argyll Scott Singapore Pte Ltd

Su-May Lam

EA Reg No: R1873088

We are looking for an IT Operations Manager to support Cloud Operations. This is a 12 months direct client contract with a potential to extend / convert into a permanent headcount.

Roles and Responsibilities:

1. Key member of IT Operations team that manages TMLS IT infrastructure and services, including end-user computing

2. Manage and govern IT Infrastructure services provided by outsourcing partners and managed service providers as assigned including contracts and billing matters

3. Manage or to be involved in Infra related projects and solutioning such as tech refresh, upgrades, migrations and building new IT Infrastructure capabilities

4. Part of the IT Operations team to perform daily BAU tasks such as managing incidents, fulfilment of Service Requests, Change Requests and Application Support.

5. Work with relevant department(s) and users to lead the IT DR coordination, recovery strategy, planning and execution.

6. Assist with IT audit management and matters.

7. Ensure delivery and solution complies with internal policies, procedures, standards, and compliance requirements.

8. Contribute and document IT Ops procedures and standards as needed in knowledge base

9. System and network patching, capacity and performance management

10. Assess system performance and recommend improvements.

11. Ensure data is handled, transferred, or processed according to the company guidelines and established processes.

Experience and Skills:

1. At least 5 years of experience of strong hands-on technical experience in IT Infrastructure and IT Operations.
2. Good understanding of key technologies adopted such as Microsoft Windows Server, Azure Cloud, End User Computing, Active Directory, Virtualization, Networking, Backup/Recovery and Security tools
3. Work experience in FSI (Banking & Insurance) and knowledge in MAS Technology Risk Management (TRM) would be an advantage
4. Relevant Professional Certifications (e.g. Microsoft, Azure Cloud, Networking, Security) would be advantageous.
5. Proficiency in ITIL & ITSM. Some project management experience would be beneficial.
6. Strong experience in managing internal stakeholders, end users and vendors.
7. Good teamwork, problem-solving and analytical skills
8. Degree in Engineering/Business/Finance/Computer Science or equivalent

Argyll Scott Consulting Pte Ltd

We are seeking a skilled IT Support specialist to provide L1/L2. This is 12 months extendable contract position.

You will be involved troubleshooting and break-fix support for banking environments. The ideal candidate will address issues in person, via telephone, or through remote access in a timely and accurate manner.

Key Responsibilities:

• Technical Support:Perform L1/L2 troubleshooting and break-fix support for all IT hardware and software issues.
  Install, diagnose, repair, maintain, and upgrade IT equipment including PCs, laptops, IP phones, tablets, smartphones, dealer boards, and printers.
  Log all incidents and requests in the call logging system, resolve or escalate issues, and ensure closure.
• User Account Administration:Manage user accounts, including setting up and removing access for new and existing users.
• AV and Conference Support:Assist in setting up and troubleshooting town halls, video, and audio conference issues.
• Documentation and Training:Create, update, and publish support documentation.
  Train users on new technology products and provide education on self-assistance portals.
• Issue Simulation and Resolution:Simulate technical issues encountered by end-users to develop standard, permanent resolutions.
• Move, Add, Change (MAC) Support:Support user desk relocations and equipment upgrades, including moves, adds, and changes.
• Asset Management:Track and monitor IT assets including hardware, accessories, loaned equipment, servicing, decommissioning, and replacements.
• Vendor Liaison:Liaise with third-party vendors to ensure timely support response and resolution.
• Knowledge Management:Actively utilize and contribute to the knowledge management system.

Qualifications:

• 4+ Years of proven experience in a similar IT support role, preferably in a banking or financial services environment.
• Strong technical skills in diagnosing and resolving IT hardware/software issues.
• Experience with user account administration and AV conference support.
• Excellent problem-solving skills and ability to simulate and resolve technical issues.
• Effective communication skills for training and documentation purposes.
• Ability to manage IT assets and liaise with third-party vendors.
• Familiarity with knowledge management systems and the ability to contribute to such systems.

Argyll Scott Consulting Pte Ltd

We are seeking a skilled Trade Floor Support specialist to provide L1/L2 troubleshooting and break-fix support for banking environments. The ideal candidate will address issues in person, via telephone, or through remote access in a timely and accurate manner.

Key Responsibilities:

• Technical Support:Perform L1/L2 troubleshooting and break-fix support for all IT hardware and software issues.
  Install, diagnose, repair, maintain, and upgrade IT equipment including PCs, laptops, IP phones, tablets, smartphones, dealer boards, and printers.
  Log all incidents and requests in the call logging system, resolve or escalate issues, and ensure closure.
• User Account Administration:Manage user accounts, including setting up and removing access for new and existing users.
• AV and Conference Support:Assist in setting up and troubleshooting town halls, video, and audio conference issues.
• Documentation and Training:Create, update, and publish support documentation.
  Train users on new technology products and provide education on self-assistance portals.
• Issue Simulation and Resolution:Simulate technical issues encountered by end-users to develop standard, permanent resolutions.
• Move, Add, Change (MAC) Support:Support user desk relocations and equipment upgrades, including moves, adds, and changes.
• Asset Management:Track and monitor IT assets including hardware, accessories, loaned equipment, servicing, decommissioning, and replacements.
• Vendor Liaison:Liaise with third-party vendors to ensure timely support response and resolution.
• Knowledge Management:Actively utilize and contribute to the knowledge management system.

Qualifications:

• 4+ Years of proven experience in a similar IT support role, preferably in a banking or financial services environment.
• Strong technical skills in diagnosing and resolving IT hardware/software issues.
• Experience with user account administration and AV conference support.
• Excellent problem-solving skills and ability to simulate and resolve technical issues.
• Effective communication skills for training and documentation purposes.
• Ability to manage IT assets and liaise with third-party vendors.
• Familiarity with knowledge management systems and the ability to contribute to such systems.

Argyll Scott Consulting Pte Ltd

We are looking for a IT Support Analyst (Weekend Shift) on a 12-month contract basis to support our project in Singapore.

Role Overview:

• The role is to provide IT support to the firm both locally and globally. This involves the provision and management of IT hardware and the delivery of IT support to global and regionally agreed service levels. This work will include the recording, diagnosing, monitoring, and resolving of request and problems using a call management system to provide a high-level audit trail for each task.
• The strategy for IT Support is to adopt a first-time resolution approach from call placement to call resolution.
• The management and support of office IT hardware and applications either remotely or locally. Covering the internal IT Support phone line, email inbox and queue system. As well as locally reported incidents and requests. The coordination of support/repair contracts and the direction of engineering staff supporting the office.
• Provision of IT advice to the office.
• Management of projects as directed.

Key responsibilities and challenges

1. The provision and support of office IT services and hardware to agreed levels.

• Assist with the support of the technical infrastructure, working to the procedures and policies set by the relevant Operations functional teams (IT Support, Applications Support, Networks & Storage, Server Infrastructure, Email Services, End User Device Management, Security, Projects and Testing).
• Procure, manage and maintain the office IT equipment and cabling to agreed standards, ensuring safe and suitable function.
• Adhere to the budgetary approval process for all expenditure.
• Provide liaison with external vendors as appropriate.
• Achieve set target’s (KPI’s).
• Adapt and adhere to professional standards and processes to ensure consistency and common practice within IT Support/Technology are met.
• Provide adhoc support for tasks assigned by senior team members, team leads, and managers when necessary.

2. Provide first line application support (productivity tools, business applications and desktop environment) including: problem identification, analysis, diagnosis, and resolution or escalation when necessary

• Develop and maintain expert knowledge in relation to the local use and functionality of all business applications and a knowledge base for any aspects specific to the office in order to enhance the overall level of service provision.
• Assist in resolving problems communicated directly or received over the telephone, e-mail, extranet and web within the agreed timescales and within the parameters of service targets (SLA’s)
• Adhere to call management procedures including escalations. Ensure that the customers and where required, Practice and Technology Team Leaders and Managers are kept informed of the progress for each case.
• Log all requests and fault calls on the Service Now system ensuring all appropriate information is recorded.
• Manage local office Service Now queue including ownership of call, relationship with customer, progress chasing, verification of solution and closing of call.
• Work with functional teams to identify recurring and common problems and contribute to the developments/solutions which reduce them.
• Assist the ITS Team Leaders in identifying skills and knowledge gaps in the team.

3. Monitor all IT systems via the Live Maps system on a 24x7 basis

4. Maintain effective communications with the support centers (Colchester, London, Warsaw, Hong Kong, Singapore) on all support Technologies including: problem status, escalation, policies, procedures, change control and office moves where appropriate.

5. Carry out user administration tasks as needed.

6. Provide agreed training and induction support to staff.

7. Provide active input and ownership of allocated regional and global IT projects.

8. Out of hours work will be required for tasks that cannot be completed during office hours (seat moves, power outages etc).

We are looking for an IT Business Application Support Manager (OneStream XF) level to join our client's team. This is a 12 Month contract role to start with a potential to extend / convert based on the individual's performance and business needs.

Role Overview:

The IT Business Support role is crucial for driving and managing strategic and tactical changes within the Finance Domain. This position involves supporting, troubleshooting, enhancing, defining, managing, and implementing various financial systems and processes. The IT Business Support professional is responsible for gathering, analyzing, refining, and documenting business requirements, as well as facilitating testing and implementing necessary fixes and solutions.

Key Responsibilities:

• Deliver application support for core finance applications, including OneStream XF and Finance Data Warehouse.
• Troubleshoot and resolve issues with existing custom reports and integrations.
• Lead user discussions and workshops to gather and clarify new requirements for reports and integrations.
• Document user requirements in both functional and technical specifications.
• Enhance and/or develop reports and integrations for finance applications.
• Develop functional testing scenarios, create test scripts, and conduct unit and system integration testing.
• Provide user training and manage user testing when required.
• Prepare migration and deployment documentation and participate in CAB and release management processes.
• Facilitate and lead discussions with product and IT owners for all group-owned applications.
• Address comprehensive questions and coordinate technical discussions with product and IT owners, as well as group application support teams.
• Ensure all changes to finance applications comply with group design principles, and liaise with Enterprise IT for necessary approvals.
• Engage in the broader group efforts to upgrade finance applications while ensuring no loss of functionality or service degradation for Finance.
• Contribute to project management tasks, including status reporting, risk management, issue resolution, change management, and compliance.

Domain-Specific Attributes:

• Minimum of 3 years of hands-on experience with OneStream XF as a Techno-Functional Consultant, with a total of 5 years’ experience in leading EPM tools such as Anaplan, Jedox, Oracle EPM, etc.
• Deep understanding of EPM planning, budgeting, allocations, consolidation, and management reporting modules and processes.
• Working knowledge of accounting principles and chart of accounts.
• Strong technical skills in MS-SQL.
• Experience with enterprise visualization tools such as Power BI.
• Proven ability to collaborate effectively with business units, architectural design teams, technical teams, and service partners to prioritize and implement solutions.

Argyll Scott Consulting Pte Ltd

We are looking for an IT Application Business Support Manager - Oracle Finance Domain on a 12-month extendable contract role.

Role Overview:

The IT Business Support role is crucial for managing and executing strategic and tactical changes within the Finance Domain. This includes supporting, troubleshooting, enhancing, defining, and implementing solutions. The role involves gathering, analyzing, refining, validating, and documenting business requirements, facilitating testing, and applying fixes and improvements.

Key Responsibilities:

Application Support

• Provide support for core finance applications, including Oracle Fusion Cloud ERP (Financials) and Finance Data Warehouse.
• Troubleshoot and resolve issues with existing custom reports and integrations.
• Lead user discussions and workshops to gather information for new requirements, including reports and integrations.
• Document user requirements as functional and technical specifications.
• Enhance or develop reports and integrations for finance applications.
• Define functional testing scenarios, prepare test scripts, and conduct unit and system integration testing.
• Conduct user training and manage user acceptance testing as needed.
• Prepare migration and deployment documentation and participate in CAB and release management processes.

Group Liaison

• Lead discussions with product and IT owners for group-owned applications.
• Address end-to-end questions and facilitate technical discussions with product and IT owners, as well as group application support.
• Ensure changes to finance applications align with group design principles, and coordinate with Enterprise IT for approvals.
• Participate in group-wide updates of finance applications, ensuring no loss of functionality or service degradation.

Project Management

• Contribute to project management tasks, including status reporting, risk and issue management, and compliance.

Required Skills and Experience:

• Minimum of 6 years as a hands-on techno-functional consultant with Oracle Fusion Cloud ERP (Financials), and 8+ years of overall experience with Oracle ERP (Financials).
• In-depth knowledge of Oracle Fusion Finance modules, including tables, views, REST, and SOAP services.
• Understanding of accounting principles and chart of accounts.
• Experience with other enterprise applications such as Workday, Coupa, Concur, Cognos, and fee-billing tools.
• Strong technical skills in SQL, PL/SQL, BIP Reports, and integration tools like OIC.
• Experience with enterprise visualization tools such as Power BI and Fusion Analytics.
• Familiarity with other programming languages and report customization (BI Publisher, OTBI, Dashboards, SmartView).
• Experience in data migration using FBDI, HDL Loader, or ADFDI.
• Proven ability to collaborate with business, architectural, technical teams, and service partners to prioritize and drive implementation.
• Proficient in Oracle documentation standards.

Argyll Scott Consulting Pte Ltd

We are looking for a IT Specialist to support the IT operations. This is a 12 months contract to start with a potential to extend further.

Roles and Responsibilities:

• The role involves providing comprehensive PC support, addressing hardware and software issues at both retail and departmental stores as well as office locations.
• Responsibilities include setting up new computers for various purposes, supporting Point of Sales (POS) counters, troubleshooting hardware and software problems, ensuring software patches are up-to-date, and managing supplies for printers.
• The position also involves assisting users with tickets and IT-related issues, monitoring and updating sales reports from POS systems, and supporting testing for new releases and system modifications.
• Maintenance and support for various systems, including HR/Payroll, E-Leave, and POS, are essential, and tracking computer inventories is part of the role.
• The ideal candidate should have experience in IT support for both office and retail environments, knowledge of POS systems, proficiency in Windows 10 and Microsoft Office, basic networking skills, and the ability to troubleshoot hardware issues.
• Occasional Support may be required after office hours for urgent situations.

If you are interested in this position, please feel free to apply for this role.

Argyll Scott Singapore Pte Ltd