Total 29 job vacancies by Ascott International Management Pte Ltd

The Duty Manager works under the supervision of the Acting Assistant Front Office Manager to oversee the day-to-day operations of the front office including night shift if applicable, ensuring the smooth delivery of exceptional services to property's guests/customers. The Duty Manager often meets or liaises with other executives or managers of the various departments to satisfy guests/customers' requests, handle VIP arrivals, collaborate effectively on usage of function and catering space, manage security issues and any matters concerning guests’ undesirable conduct in rooms or public areas. The Duty Manager is required to have a good working knowledge of the Property Management System or other hotel reservation software to meet the challenging demands of his/her work responsibilities and may be required to assist in reception, concierge, reservations, housekeeping, budgeting matters and food and beverage operations. He/She also analyses market/industry trends and potential customers to suggest appropriate proposals to enhance branding and revenue. The Duty Manager is involved in supervising and guiding the front office team and coordinating the team’s work schedules. He/She should have the ability to work in a fast-paced environment in managing the multifarious operation concerns and expectations of guests.

Responsibilities:

You will:
• Supervises overall activities in the department.
• Supervises and delegates duties to supervisors and prepares work schedule for them.
• Develops weekly schedules, monitors team attendance and put up the leave calendar
• Supervises all sections and improvements in operation where she/he finds opportunities to develop service standard.
• Plans and organizes departmental periodical training sessions for staff of courtesy, efficiency and job knowledge (especially for new staff).
• Keeps knowledge/information of any change in resort policy and procedure and enforce them.
• Ensures good communication and cooperation between front office department and other departments.
• Performs all duties applicable to the night shift ensuring all report, system checks as well as run of the day (date system change) are performed accordingly to standards and hotel requirements.
• Controls expenses of front office department.
• Maintains a personalized service standard of the reception by constant training and motivation of the team members.
• Liaise closely with Housekeeping to ensure that optimum number of room / suites are available and all incoming guests requirements are met.
• Actively take part in Sales Activity within the hotel including referral of lead to the Sales office
• Reads all reservation correspondence prior to the guest arrival to understand the needs and wants of the guests, updates and corrects information in RMS accordingly
• Conducts daily briefings
• Blocks special room. Requests and personally checks them prior to the arrival of guests.
• Personally welcomes guests and allocates rooms and coordinates with supervisor for proper follow up.
• Makes sure that the service of the front office team is prompt and attentive at all times.

BASIC FUNCTION

Responsible for the daily purchasing duties in Oracle and Simphony Point of Sale and assist on ad-hoc sourcing of quotations. Coordinates paperwork relating to the procurement process.

DUTIES & RESPONSIBILITIES

Responsibilities and duties for this position shall include, but not be limited to, the following areas and activities, including adhoc duties assigned by management:

• Daily processing of Purchase Requisition to Purchase Orders in Oracle and Simphony.
• To assist Food & Beverage department to build materials and recipe cost in procurement systems.
• Handle daily market list ordering. Receives PR list from the end user via system daily and arranges for delivery of those items daily.
• Manage the suppliers’ database by updating the details and bank information.
• Sourcing of vendors/products and negotiate best deals for company to obtain cost savings and other purchase terms at the optimal level without sacrificing quality.
• Conduct Request for Quotations/Tenders in accordance with the Company Procurement Policy and prepare recommendation proposal.
• Conduct market surveys of all items to be purchased for the purpose of cost savings.
• Follow up on open purchase orders with the relevant Head of Departments.

SKILLS

• Experience in Oracle or SAP would be a plus
• Proficient in use of MS Office Applications
• Possess good communication and interpersonal skills
• Resourceful, self-driven, proactive and independent worker
• Able to work well under stress in a fast-paced environment.
• Meticulous with positive attitude.

Responsibilities

• Responsible for the property debtors’ function, invoicing, including front desk and F&B collections reconciliations.
• Ensure the accuracy of all revenue charges and credits to the various debtor accounts and ensure they are posted on a timely basis.
• Preparation and mailing of account statements to customers on a timely basis.
• Processed all receipts and perform balance sheet reconciliation for all A/R ledger.

Revenue Audits

• Complete all revenue audits and tally with both property management system and Point of Sales daily.
• Complete a daily adjustment related to A/R ledger and all other settlement mode by Front Office and Food & Beverage outlets daily.
• Audit all rebates, void, adjustment, and allowances are properly authorised, and to report any deviations from property policies and procedures.
• Audit all outstanding and check out with balance and follow up on daily basis.
• Daily checking of Flash Report and tally with both End of Day and Financial Audit Trail.

Credit cards

• Ensure that all credit card transactions are verified for completeness and the accounts formally reconciled on a daily basis.
• Calculate and accurately post commissions.
• Promptly investigate all credit card disputes, liaising with the Front Office and the banks.
• Collate all necessary paperwork to justify credit card refunds and obtain sign off from the management before refunds can be processed.

Month End

• Prepare Accounts Receivable Journal for Credit Manager review.
• Accurately process all Monthly Statements of Accounts, ensuring that they are sent out to all Debtors.
• Submit all month end reconciliation report for Credit Card, Cash and all other receipts for final review.
• Report to Credit Manager on Debtors over normal terms and follow up closely in this situation.

Requirements

• Minimum Diploma in Accounting
• At least 2-3 years of accounting experience.
• Competent in PC accounting software
• Possess good communication and problem-solving skills
• High sense of integrity
• Independent and meticulous

Responsibilities

• To assist any department in the hotel in formulating their items and material requirement using Inventory Procurement System (Example: Inventory Material) to obtain the best price.
• Sourcing of vendors/products to obtain cost savings without sacrificing quality.
• Conduct Request for Quotations/Tenders with analysis and making purchase recommendations.
• Ensure proper, systematic tracking and follow-up of purchase requests to see through its closure.
• Ensure timeliness in turnaround of requests received and accuracy of information submitted.
• To be ready and responsible when assigned to perform any other duties as designated by management.

Technical Task

• To oversee the effective implementation of a new set up procurement system, for rooms purchase and Food and Beverage materials.
• To assist Food & Beverage department to build materials and recipe cost in procurement systems.
• To ensure the timely preparation of purchase orders so that all approved purchase requests can be ordered, and the goods delivered by the suppliers on the date needed.
• To coordinate and liaise with the Head of Department on all matters relating to quality and reliability of delivery with respect to current and potential suppliers.
• To supervise and coordinate receiving with internal staff and vendors.
• To manage and conduct monthly inventory count on high value materials and bar items.

Requirements

• Minimum 2 years of procurement/administrative experience
• Diploma in Business Administration/Hospitality Management/Procurement
• Good personality and well-groomed
• Excellent telephone skills and good email etiquette
• Ability to multitask in a fast-paced environment
• Ability to work independently and in teams
• Meticulous and service-oriented
• Organized, systematic and initiative.
• Strong verbal and written communication skills
• Good knowledge of Microsoft Office, Excel, and Outlook.
• Good knowledge of Procurement and Inventory Management.

RESPONSIBILITIES

• Report to Finance Manager and is responsible in the efficient and effective function in Accounts Payable.
• To ensure the creditor aging balance is accurate and reconcile with vendor statement.
• To ensure that the payment process is initiated on a timely basis.
• To collect and review all documents necessary for preparation of the payment run (purchase request, purchase order, receiving record, invoice, etc). Ensure the mathematical accuracy and completeness of the transaction before filing them by supplier name, awaiting payment.
• To prepare Payable Vouchers and initiate the payment process in a timely manner.
• To perform all Accounts Payable sub-ledger postings and to verify that Accounts Payable subledger and General Ledger balances agree.
• To maintain the filing system for creditors’ and ensure that on-hand outstanding invoices match with A/P ageing report as per the system.
• To perform monthly reconciliations between AP sub ledger accounts and supplier statements. To print a system generated payment summary and ensure the prompt payment of all invoices selected.
• Stamping all documents “paid” once the payment approval process is completed, to prevent the risk of double payment in the future.
• To properly monitor the issuance of payment and liaise with vendor on discrepancies.
• To pay and disburse petty cash to both internal and external staff members.
• Liaise with inter-related departments for accrual on end of month and year end closing

REQUIREMENTS

• Have at least 1 year experience in hotel industry
• Good knowledge of Microsoft Excel and Oracle is an added advantage.
• Possess good communication and problem-solving skills.
• Independent and meticulous

The Banquet Operations Manager oversee and manage the hosting of banquets to provide customers with an excellent experience. Their duties include consulting with Head Chefs, determining the number of wait staff, and planning the layout and setup of venues to the highest level of guest expectations. He or she will also ensure adherence to federal, state and local regulations concerning health, safety, and other compliance requirements, as well as brand standards and local policies and procedures. He or she will report directly to Director of Culinary & Beverage Operation and/or F&B Manager.

The job responsibilities include the following:

DUTIES AND RESPONSIBILITIES:

· Achievement of budgeted food sales, beverage sales and labour costs.

· Achieve maximum profitability and over-all success by controlling costs and quality of service.

· Participation and input towards F & B Marketing activities.

· Control of Banquet chinaware, cutlery, glassware, linen and equipment.

· Completion of function delivery sheets in an accurate and timely fashion.

· Preparation of forecast and actual budget function sheets.

· Completion of weekly staffing and manpower scheduling.

· Supervise and co-ordinate daily operation of meeting/banquet set-ups and service.

· Maintaining the Hotel Bar control policies and completion of necessary forms.

· Follow proper purchasing and requisitioning procedures.

· Maintain records for inventory, labour cost, food cost etc.

· To assist in menu planning and pricing.

· Development and maintenance of all department manual & control procedures.

· Provides labour costing information where necessary.

· Staff training and development.

Requirements

The candidate should possess the following:

· Diploma in Food and Beverage, Hotel Operations or other related fields, with at least 2 years of related and managerial experience

· Experience in Hotel F&B Operations; Banquet Operations Experience.

· Experience in menu planning and menu engineering

· Excellent spoken and written English

· Strong interpersonal skills and communication skills, and experience in managing large complex teams

· Creative food and beverage professional with a can-do attitude and always keen to elevate and redefine the food and beverage offerings under his or her charge

· Confident and meticulous

· Ability to work independently and in teams

· Excellent time management and organisational skills

· Excellent analytical and mathematical skills

· Well versed in food and beverage, financial, profit and loss and reporting.

· Well versed in use of Microsoft Word, PowerPoint and Excel

· May be required to work nights, weekends, and/or holidays, depending on business requirements

The Senior Officer, Security is responsible for protecting assigned premises, assets, and personnel. He is expected to detect and deter potential threats. His duties include performing access control, conducting security screening, attending to enquiries from stakeholders, patrolling and guarding premises, and loss prevention of guest/company assets as well as managing incidents and emergencies.

He may be required to work in rotating shifts and must be physically fit. He is expected to be vigilant, decisive, and possess effective communication skills. He must be well-groomed and pleasant when interacting with stakeholders.

Job Description

Perform access security functions
- Attend to enquiries a from guests
- Conduct security screening of visitors, property, or vehicle
- Authorise and facilitate access to property
- Arrange security rosters and duty posts to ensure all access point are being taken care of
- Assist in the manning of the Fire Command Centre

Detect security threats
- Regulate crowd and traffic in property
- Conduct security patrols in premises
- Guard premises
- Handling of suspicious persons or items or cases
- Noted and report irregularities

Manage incidents
- Assist authorities and management in enforcement
- Plan remedial action of incidences
- Request for assistance within guarded premise in the event of emergencies
- Assist in evacuation in the event of emergencies.
- Be responsible for ensuring that the information and records processed (received, created, used, stored, destroyed) on behalf of the organisation are managed in compliance with all applicable legislation, codes and policies e.g. Data Protection, Information Security and Records Management

Team mentorship
- Guide junior loss prevention officers and support them to achieve their targets

RESPONSIBILITIES

• Report to Finance Manager and is responsible in the efficient and effective function in Accounts Payable.
• To ensure the creditor aging balance is accurate and reconcile with vendor statement.
• To ensure that the payment process is initiated on a timely basis.
• To collect and review all documents necessary for preparation of the payment run (purchase request, purchase order, receiving record, invoice, etc). Ensure the mathematical accuracy and completeness of the transaction before filing them by supplier name, awaiting payment.
• To prepare Payable Vouchers and initiate the payment process in a timely manner.
• To perform all Accounts Payable sub-ledger postings and to verify that Accounts Payable subledger and General Ledger balances agree.
• To maintain the filing system for creditors’ and ensure that on-hand outstanding invoices match with A/P ageing report as per the system.
• To perform monthly reconciliations between AP sub ledger accounts and supplier statements. To print a system generated payment summary and ensure the prompt payment of all invoices selected.
• Stamping all documents “paid” once the payment approval process is completed, to prevent the risk of double payment in the future.
• To properly monitor the issuance of payment and liaise with vendor on discrepancies.
• To pay and disburse petty cash to both internal and external staff members.
• Liaise with inter-related departments for accrual on end of month and year end closing

REQUIREMENTS

• Have at least 1 year experience in hotel industry
• Good knowledge of Microsoft Excel and Oracle is an added advantage.
• Possess good communication and problem-solving skills.
• Independent and meticulous

The Senior Officer, Security is responsible for protecting assigned premises, assets, and personnel. He is expected to detect and deter potential threats. His duties include performing access control, conducting security screening, attending to enquiries from stakeholders, patrolling and guarding premises, and loss prevention of guest/company assets as well as managing incidents and emergencies.

He may be required to work in rotating shifts and must be physically fit. He is expected to be vigilant, decisive, and possess effective communication skills. He must be well-groomed and pleasant when interacting with stakeholders.

Job Description

Perform access security functions
- Attend to enquiries a from guests
- Conduct security screening of visitors, property, or vehicle
- Authorise and facilitate access to property
- Arrange security rosters and duty posts to ensure all access point are being taken care of
- Assist in the manning of the Fire Command Centre

Detect security threats
- Regulate crowd and traffic in property
- Conduct security patrols in premises
- Guard premises
- Handling of suspicious persons or items or cases
- Noted and report irregularities

Manage incidents
- Assist authorities and management in enforcement
- Plan remedial action of incidences
- Request for assistance within guarded premise in the event of emergencies
- Assist in evacuation in the event of emergencies.
- Be responsible for ensuring that the information and records processed (received, created, used, stored, destroyed) on behalf of the organisation are managed in compliance with all applicable legislation, codes and policies e.g. Data Protection, Information Security and Records Management

Team mentorship
- Guide junior loss prevention officers and support them to achieve their targets

The F&B Ambassador will be responsible for assisting in the restaurant operations to ensure that the guest experience, beverage quality and departmental revenue and profit goals meet its highest standard. He or she will report directly to the Restaurant Manager.

• Greet and guide customers to their tables and assist them in seating
• Manage a waiting list and seating chart
• Print special occasion menu and set up table accordingly
• Check table arrangement before and during service, ensuring table requests are met whenever possible
• Check on guests regularly to ensure their satisfaction and promptly resolve any issues or concerns.
• Coordinate with bartenders to serve beverages and ensure that alcoholic beverages are served responsibly and in compliance with legal requirements.
• Assist with general cleaning tasks such as sweeping, mopping, and sanitizing workstations and dining areas.
• Monitor and restock supplies as needed, such as napkins, straws, and condiments.
• Collaborate with kitchen and bar staff to address any issues or special requests from guests.
• Any other ad-hoc duties as assigned

Requirements

• No experience needed, training will be provided.
• Excellent communication and interpersonal skills.
• High initiative and positive attitude.
• Able to multi-task and work in a fast-paced environment.
• Willing to work on weekends, public holidays, and rotating shifts.
• Ability to work independently and in teams.
• Excellent time management and organisational skills.
• May be required to work weekends, and/or holidays, depending on business requirements.

Mixologist

• Ensure that alcoholic drinks are served in accordance with the state and local laws, ordinance, rules and regulations.
• Know how to use bar equipment efficiently and safely.
• Help control wastage and costs by ensuring that daily bar inventory is kept.
• Maintain bar sanitation.
• Prepare drinks promptly.
• Accommodate taste preferences of individual guests.
• Keep control of the cash (if any), alcohol storerooms and other limited access areas.
• Demonstrate suggestive selling and up-selling.
• Keep proper inventory and requisition of bar stock.
• Make entries in the Bar Logbook.
• Always maintain professional confidentiality.
• Make sure that all products served are accounted for on the final bill before presenting it.
• Clear tables throughout the guest’s experience in accordance with the hotel’s standard operating procedure.
• Adjust services to suit guests’ requests and personalizes any interaction with them.
• Support review simulation processes and update evaluation criteria for a smooth operation.

Job Requirement

• At least 1 year of experience in a similar capacity.
• Excellent knowledge of in mixing, garnishing and serving drinks.
• Positive attitude and excellent communication skills.
• Ability to keep the bar organized, stocked and clean.
• Passionate in bar tendering.

The Duty Manager works under the supervision of the Acting Assistant Front Office Manager to oversee the day-to-day operations of the front office including night shift if applicable, ensuring the smooth delivery of exceptional services to property's guests/customers. The Duty Manager often meets or liaises with other executives or managers of the various departments to satisfy guests/customers' requests, handle VIP arrivals, collaborate effectively on usage of function and catering space, manage security issues and any matters concerning guests’ undesirable conduct in rooms or public areas. The Duty Manager is required to have a good working knowledge of the Property Management System or other hotel reservation software to meet the challenging demands of his/her work responsibilities and may be required to assist in reception, concierge, reservations, housekeeping, budgeting matters and food and beverage operations. He/She also analyses market/industry trends and potential customers to suggest appropriate proposals to enhance branding and revenue. The Duty Manager is involved in supervising and guiding the front office team and coordinating the team’s work schedules. He/She should have the ability to work in a fast-paced environment in managing the multifarious operation concerns and expectations of guests.

Responsibilities:

You will:
• Supervises overall activities in the department.
• Supervises and delegates duties to supervisors and prepares work schedule for them.
• Develops weekly schedules, monitors team attendance and put up the leave calendar
• Supervises all sections and improvements in operation where she/he finds opportunities to develop service standard.
• Plans and organizes departmental periodical training sessions for staff of courtesy, efficiency and job knowledge (especially for new staff).
• Keeps knowledge/information of any change in resort policy and procedure and enforce them.
• Ensures good communication and cooperation between front office department and other departments.
• Performs all duties applicable to the night shift ensuring all report, system checks as well as run of the day (date system change) are performed accordingly to standards and hotel requirements.
• Controls expenses of front office department.
• Maintains a personalized service standard of the reception by constant training and motivation of the team members.
• Liaise closely with Housekeeping to ensure that optimum number of room / suites are available and all incoming guests requirements are met.
• Actively take part in Sales Activity within the hotel including referral of lead to the Sales office
• Reads all reservation correspondence prior to the guest arrival to understand the needs and wants of the guests, updates and corrects information in RMS accordingly
• Conducts daily briefings
• Blocks special room. Requests and personally checks them prior to the arrival of guests.
• Personally welcomes guests and allocates rooms and coordinates with supervisor for proper follow up.
• Makes sure that the service of the front office team is prompt and attentive at all times.

Mixologist

• Ensure that alcoholic drinks are served in accordance with the state and local laws, ordinance, rules and regulations.
• Know how to use bar equipment efficiently and safely.
• Help control wastage and costs by ensuring that daily bar inventory is kept.
• Maintain bar sanitation.
• Prepare drinks promptly.
• Accommodate taste preferences of individual guests.
• Keep control of the cash (if any), alcohol storerooms and other limited access areas.
• Demonstrate suggestive selling and up-selling.
• Keep proper inventory and requisition of bar stock.
• Make entries in the Bar Logbook.
• Always maintain professional confidentiality.
• Make sure that all products served are accounted for on the final bill before presenting it.
• Clear tables throughout the guest’s experience in accordance with the hotel’s standard operating procedure.
• Adjust services to suit guests’ requests and personalizes any interaction with them.
• Support review simulation processes and update evaluation criteria for a smooth operation.

Job Requirement

• At least 1 year of experience in a similar capacity.
• Excellent knowledge of in mixing, garnishing and serving drinks.
• Positive attitude and excellent communication skills.
• Ability to keep the bar organized, stocked and clean.
• Passionate in bar tendering.

The F&B Executive (Administration) is responsible for providing comprehensive administrative support to the F&B Department, assisting with the coordination of kitchen operations, and ensuring the efficient flow of information within the department and with other stakeholders. This role combines administrative duties with a deep understanding of kitchen operations, requiring excellent organizational skills, attention to detail, and the ability to multitask in a fast-paced environment.

Administrative Support:

• Maintain and organize files, records, and documents, ensuring confidentiality and easy retrieval.

Communication and Coordination:

• Act as a liaison between the Director of Culinary & Beverage Operation (DOCBO), other F&B teams and all relevant stakeholders, ensuring clear communication and timely dissemination of information.
• Coordinate meetings, including preparing agendas, taking minutes, and following up on action items.
• Assist in the preparation of reports, presentations, and other documentation as needed.

Inventory and Procurement:

• Support the DOCBO in managing budgetary constraints and cost control measures.
• Support the FNB department in inventory closing procedures administratively
• Support the FNB department in Oracle Fusion Operations.

Event Planning and Execution:

• Administrative support in special events, catering functions, and menu tastings.
• Help in the preparation of event-related documents, such as menus, seating charts, and schedules.

Menu and Recipe Management:

• Assist the DOCBO in the managing of menus, including typing, proofreading, printing and distribution
• Maintain an organized database of recipes, including updates and revisions as necessary

Admin Support:

• Help coordinate staff training and support other staff activities as and when necessary.

Miscellaneous:

• Perform other duties as assigned by the DOCBO.
• Provide backup support to other administrative staff as needed.
• Preparation Menu cards and Tentcards for F&B related events

Qualifications:

• High school diploma or equivalent; or related field preferred.
• Previous experience in an administrative role, preferably within a kitchen or hospitality environment.
• Strong organizational skills with the ability to multitask and prioritize effectively.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant software.
• Excellent communication and interpersonal skills.
• Knowledge of culinary terminology and kitchen operations is a plus.
• Ability to work in a fast-paced environment and handle stressful situations with poise.

• Prepare ingredients for cooking, including portioning, chopping, and storing food before use
• Weigh, measure, and mix ingredients according to recipes or personal judgment, using various kitchen utensils and equipment
• Wash and peel (if required) fresh fruits and vegetables to prepare them for cooking or consumption
• Prepare and cook food according to recipes
• Serve food (for example, soup, desserts, sides, entrees) in proper portions onto dishes, plates, mugs, and bowls, ensuring proper plate appearance
• Ensure proper portion, arrangement, and food garnish to be served to waiters or patrons, according to standards
• Ensure food storage areas are clean
• Follow appropriate personal hygiene procedures to ensure food served to guests is safe for consumption
• Follow and ensure compliance with food safety and handling policies and procedures
• Monitor the quantity of food that is prepared and the portions that are served in to control food waste and ensure that good food is not thrown away.
• Adhere to company policies and statutory requirements with regards to health and safety, sanitation, and fire procedures.
• Ensure all food products are stored properly in their appropriate fridges and storage containers throughout shift.

Job Requirement

• Candidate must possess at least Professional Certificate/NiTEC in Food & Beverage Services Management or equivalent.
• Have basic cooking and sanitary knowledge.
• At least 1 Year(s) of working experience in the related field is required for this position.
• Required Skill(s): Culinary
• Preferably Junior Executive specialized in Food/Beverage/Restaurant Service or equivalent.

You will support the daily guest service operations in our Hotel. You will also create a pleasant and lasting atmosphere that enables guests’ satisfaction and provide a sense of home away from home. You will report directly to the Acting Assistant Front Office Manager.

Responsibilities

You will:

• Assist guests with check-in and check-out procedures
• Ensure all guests are attended to at the Front Desk
• Issue apartment access key cards
• Attend to and anticipate all guests' queries and needs
• Provide recommendations on nearby amenities, places of interest and assist guests in making travel, tours and restaurant reservation arrangements
• Manage guests’ accounts, information and apartment availability in the system
• Perform simple bookkeeping
• Make and confirm reservations
• Respond to all queries through walk-ins, emails and calls and assist with requests
• Handle and record resident feedback and complaints, referring them to supervisors and managers
• Perform related tasks as assigned

Job Requirements

You have:

• Possess a good command of spoken and written English
• Pay attention to details
• Excellent team player and service-oriented
• Passion in learning a variety of tasks, including handling paperwork
• Willingness to perform shifts

The Banquet Operations Manager oversee and manage the hosting of banquets to provide customers with an excellent experience. Their duties include consulting with Head Chefs, determining the number of wait staff, and planning the layout and setup of venues to the highest level of guest expectations. He or she will also ensure adherence to federal, state and local regulations concerning health, safety, and other compliance requirements, as well as brand standards and local policies and procedures. He or she will report directly to Director of Culinary & Beverage Operation and/or F&B Manager.

The job responsibilities include the following:

DUTIES AND RESPONSIBILITIES:

· Achievement of budgeted food sales, beverage sales and labour costs.

· Achieve maximum profitability and over-all success by controlling costs and quality of service.

· Participation and input towards F & B Marketing activities.

· Control of Banquet chinaware, cutlery, glassware, linen and equipment.

· Completion of function delivery sheets in an accurate and timely fashion.

· Preparation of forecast and actual budget function sheets.

· Completion of weekly staffing and manpower scheduling.

· Supervise and co-ordinate daily operation of meeting/banquet set-ups and service.

· Maintaining the Hotel Bar control policies and completion of necessary forms.

· Follow proper purchasing and requisitioning procedures.

· Maintain records for inventory, labour cost, food cost etc.

· To assist in menu planning and pricing.

· Development and maintenance of all department manual & control procedures.

· Provides labour costing information where necessary.

· Staff training and development.

Requirements

The candidate should possess the following:

· Diploma in Food and Beverage, Hotel Operations or other related fields, with at least 2 years of related and managerial experience

· Experience in Hotel F&B Operations; Banquet Operations Experience.

· Experience in menu planning and menu engineering

· Excellent spoken and written English

· Strong interpersonal skills and communication skills, and experience in managing large complex teams

· Creative food and beverage professional with a can-do attitude and always keen to elevate and redefine the food and beverage offerings under his or her charge

· Confident and meticulous

· Ability to work independently and in teams

· Excellent time management and organisational skills

· Excellent analytical and mathematical skills

· Well versed in food and beverage, financial, profit and loss and reporting.

· Well versed in use of Microsoft Word, PowerPoint and Excel

· May be required to work nights, weekends, and/or holidays, depending on business requirements

Bartender

• Ensure that alcoholic drinks are served in accordance with the state and local laws, ordinance, rules and regulations.
• Know how to use bar equipment efficiently and safely.
• Help control wastage and costs by ensuring that daily bar inventory is kept.
• Maintain bar sanitation.
• Prepare drinks promptly.
• Accommodate taste preferences of individual guests.
• Keep control of the cash (if any), alcohol storerooms and other limited access areas.
• Demonstrate suggestive selling and up-selling.
• Keep proper inventory and requisition of bar stock.
• Make entries in the Bar Logbook.
• Always maintain professional confidentiality.
• Make sure that all products served are accounted for on the final bill before presenting it.
• Clear tables throughout the guest’s experience in accordance with the hotel’s standard operating procedure.
• Adjust services to suit guests’ requests and personalizes any interaction with them.
• Support review simulation processes and update evaluation criteria for a smooth operation.

Job Requirement

• At least 1 year of experience in a similar capacity.
• Excellent knowledge of in mixing, garnishing and serving drinks.
• Positive attitude and excellent communication skills.
• Ability to keep the bar organized, stocked and clean.
• Passionate in bar tendering.

The F&B Ambassador will be responsible for assisting in the restaurant operations to ensure that the guest experience, beverage quality and departmental revenue and profit goals meet its highest standard. He or she will report directly to the Restaurant Manager.

• Greet and guide customers to their tables and assist them in seating
• Manage a waiting list and seating chart
• Print special occasion menu and set up table accordingly
• Check table arrangement before and during service, ensuring table requests are met whenever possible
• Check on guests regularly to ensure their satisfaction and promptly resolve any issues or concerns.
• Coordinate with bartenders to serve beverages and ensure that alcoholic beverages are served responsibly and in compliance with legal requirements.
• Assist with general cleaning tasks such as sweeping, mopping, and sanitizing workstations and dining areas.
• Monitor and restock supplies as needed, such as napkins, straws, and condiments.
• Collaborate with kitchen and bar staff to address any issues or special requests from guests.
• Any other ad-hoc duties as assigned

Requirements

• No experience needed, training will be provided.
• Excellent communication and interpersonal skills.
• High initiative and positive attitude.
• Able to multi-task and work in a fast-paced environment.
• Willing to work on weekends, public holidays, and rotating shifts.
• Ability to work independently and in teams.
• Excellent time management and organisational skills.
• May be required to work weekends, and/or holidays, depending on business requirements.

• In charge of specific station in the kitchen and responsible for all dishes that are prepared in this section
• Coordinate food production, stock and quality in the relevant station that the Chef de Partie is assigned to
• Check all set-ups for restaurant and events and coordinate food display and timing
• Supervise demi chef and cooks to make sure duties assigned are completed as per standards.
• Ensure station is organized meals go out on time and the work area is clean and orderly
• Rotates between different stations whenever needed to learn more
• Constantly check the quality of food prepared with regards to taste and temperature as per standard
• Maintain uniform presentation and garnish of all dishes as per set standards
• Monitor and fully implement the portion control established with the recipes to reduce spoilage and wastage
• Ensure smooth and effective communication between various kitchen stations.
• Supervision on receiving stocks to make sure stocks are received are correct.
• Ensure proper and timely maintenance of machineries and equipment, liaising with kitchen in charge if required
• Oversee that cleanliness standards are met for equipment, workstations and environment
• Adheres to rules and regulations set by the Management
• Willing to work shifts

Job Requirement

• Candidate must possess at least Professional Certificate/NiTEC in Food & Beverage Services Management or equivalent.
• At least 1 Year(s) of working experience in the related field is required for this position.
• Required Skill(s): Culinary

The Club Lounge Executive manages the daily operations that surround the 1823 Reading Room, and club rooms/suites.

The Club Lounge Executive has good social skills, is able to multi-task, and excel in time management and build a close rapport with all guests. He/she should also have a good knowledge of The Robertson House’s brand story. Familiarity with local city geography, restaurants, and historical attractions are a plus points together with basic knowledge and skills in Food and Beverage.

Responsibilities

• Ensure all SOPs and PNPs are adhered to and carried out based on organization standards.
• Preparation of arrival guest, tip top room inspection and extend personalized checks in and checks out.
• Perform good and pleasant customer skill with internal and external guest.
• Welcome guest on arrival and assist them during their stay which includes enquiries (e.g. local attraction / dining reservation) and feedback.
• Perform check-out and other cashiering tasks accurately and ensure cashier work are tallies before end of shift.
• Monitor Club Lounge for seating availability, service, safety, and well-being of guests.
• Maintain cleanliness and condition of the entire Club Lounge.
• Ensure Breakfast, afternoon tea and cocktail period at the Club Lounge is being set up before schedule time.
• Check inventories and requisition all necessary supplies, transporting supplies from storeroom to Club Lounge set-up area as required.
• Forecast additional meal requirements and communicate special requests to the kitchen.
• Good problem-solving skills on guest’s feedback and escalate to the next inline if is beyond your empowerment.
• Able to train and guide newly onboarding colleagues and process good leadership skills.
• Execute tasks as instructed by Club Lounge Managers / Supervisors.

You will assist the Manager or Assistant Manager, Housekeeping in overseeing the daily housekeeping operations in our Serviced Residence. This includes creating a sense of home away from home for our residence and ensuring the cleanliness of our residents' homes, public area and linen are in accordance with our established procedures and guidelines. You will report directly to the Manager or Assistant Manager, Housekeeping.

Responsibilities

You will:

• Assist to review standards according to operating procedures and provide support in preparing operational reports to the Management
• Promote teamwork and quality service within the team and coordination with the other departments
• Manage room attendants, linen attendants and contractors during daily operations
• Organise and provide on-job-training programmes for employees and train new room attendants
• Inspect apartments and public areas for maintenance and cleanliness, ensuring each section maintains an excellent standard of resident satisfaction
• Ensure a smooth check-in and check-out process for all residents
• Report any damage and maintenance defects to the Engineering Department
• Attend to all residents’ queries and needs, especially those of VIP residents
• Schedule and conduct periodical cleaning programmes
• Perform monthly stock-taking of all linens, uniforms, equipment, supplies and items
• Perform daily checks to ensure no linen or equipment abuse
• Assume cleaning responsibilities when required
• Perform related tasks as assigned

Job Requirements

You have:

• At least 3 years of experience as an Attendant, Housekeeping
• At least a higher secondary education is preferred
• Knowledge in conversational English to communicate with multilingual residents
• Supervisory skills
• Passion for coaching and guiding
• Willingness to perform shifts

The Assistant/Restaurant Manager, Entrepôt oversees and leads all activities within the assigned property to the highest level. He or she will be responsible for leading and directing the restaurant operations to ensure that the guest experience, food and beverage quality and departmental revenue and profit goals meet its highest standard. He or she will also ensure adherence to federal, state and local regulations concerning health, safety, and other compliance requirements, as well as brand standards and local policies and procedures. He or she will report directly to the Acting Manager, F&B Service.

The job responsibilities include the following:

• To oversee operations, ensuring that guest satisfaction is monitored and where appropriate, rectified throughout their experience.
• Detailed knowledge of the full bar menu, and able to give comprehensive descriptions of all products.
• Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with company policy
• Ensure proper scheduling of staff and administration of human resource records.
• Establish relationships with suppliers and constantly research on new suppliers to ensure competitive sourcing.
• Assist in the management and organization of inventories. Conduct of inventory spot checks where necessary.
• Display good supervisory skills with ability to assign and delegate duties among staffs.
• Manage customer complaints to build brand loyalty.
• Maintain a high customer profile, and handle promptly and courteously all guest comments, questions, complaints, requests and enquiries, taking the necessary action steps and ensuring thorough follow-through.

Requirements:

The candidate should possess the following:

• Diploma in Food and Beverage, Hotel Operations or other related fields, with at least 4 years of related and managerial experience.
• Pre-opening experience for Food and Beverage outlets across various concepts and operations and possess banquet operations experience.
• Experience in menu planning and menu engineering.
• Excellent spoken and written English.
• Strong interpersonal skills and communication skills, and experience in managing large complex teams.
• Creative food and beverage professional with a can-do attitude and always keen to elevate and redefine the food and beverage offerings under his or her charge.
• Confident and meticulous.
• Ability to work independently and in teams.
• Excellent time management and organisational skills.

Manage guest requests
- Assist guests in room reservation requests
- Provide information on property facilities, promotions and special programmes to guests
- Handle guests' concerns and feedback
- Handle all telephone and email enquiries in a timely manner
- Liaise with travel agents and referral networks on reservation requests

Manage reservation operations
- Perform enquiries to check room inventory and availability of room types and rates
- Make reservations in the property management system (PMS) in accordance with room booking requirements
- Process requests for reservation cancellations, amendments, and updates of guests' information and preferences
- Liaise with front office to prepare pre-registration activities and process advance reservation deposits
- Maintain confidentiality of guests' information when carrying out reservation operations
- Perform reservation operations in accordance with property's policies and standard operating procedures

Manage room inventory
- Create room blocks for group bookings in PMS
- Update room inventory through global distribution system, online travel agents and web booking systems
- Assist to prepare reports on room occupancy
- Assist to develop forecasts for room revenue and occupancy Create sales opportunities
- Upsell hotel rooms and facilities to maximize room revenue
- Create sales leads by converting guest queries into sales
- Follow-up with guests to close sales Manage human resources, finance and continuous improvement
- Provide suggestions for productivity improvement to enhance reservation operations
- Generate ideas for service innovation to enhance service delivery and customer experience

Benefits

• Flexible benefits with comprehensive medical coverage for self and family
• Training and development opportunities
• Subsidised rates at Ascott serviced residences-
• Strong advocate of staff volunteerism
• Wellness programmes

The Duty Manager works under the supervision of the Acting Assistant Front Office Manager to oversee the day-to-day operations of the front office including night shift if applicable, ensuring the smooth delivery of exceptional services to property's guests/customers. The Duty Manager often meets or liaises with other executives or managers of the various departments to satisfy guests/customers' requests, handle VIP arrivals, collaborate effectively on usage of function and catering space, manage security issues and any matters concerning guests’ undesirable conduct in rooms or public areas. The Duty Manager is required to have a good working knowledge of the Property Management System or other hotel reservation software to meet the challenging demands of his/her work responsibilities and may be required to assist in reception, concierge, reservations, housekeeping, budgeting matters and food and beverage operations. He/She also analyses market/industry trends and potential customers to suggest appropriate proposals to enhance branding and revenue. The Duty Manager is involved in supervising and guiding the front office team and coordinating the team’s work schedules. He/She should have the ability to work in a fast-paced environment in managing the multifarious operation concerns and expectations of guests.

Responsibilities:

You will:
• Supervises overall activities in the department.
• Supervises and delegates duties to supervisors and prepares work schedule for them.
• Develops weekly schedules, monitors team attendance and put up the leave calendar
• Supervises all sections and improvements in operation where she/he finds opportunities to develop service standard.
• Plans and organizes departmental periodical training sessions for staff of courtesy, efficiency and job knowledge (especially for new staff).
• Keeps knowledge/information of any change in resort policy and procedure and enforce them.
• Ensures good communication and cooperation between front office department and other departments.
• Performs all duties applicable to the night shift ensuring all report, system checks as well as run of the day (date system change) are performed accordingly to standards and hotel requirements.
• Controls expenses of front office department.
• Maintains a personalized service standard of the reception by constant training and motivation of the team members.
• Liaise closely with Housekeeping to ensure that optimum number of room / suites are available and all incoming guests requirements are met.
• Actively take part in Sales Activity within the hotel including referral of lead to the Sales office
• Reads all reservation correspondence prior to the guest arrival to understand the needs and wants of the guests, updates and corrects information in Opera accordingly
• Conducts daily briefings
• Blocks special room. Requests and personally checks them prior to the arrival of guests.
• Personally welcomes guests and allocates rooms and coordinates with supervisor for proper follow up.
• Makes sure that the service of the front office team is prompt and attentive at all times.