Total 2 support advisor job vacancies in Singapore

Work Location: CBD

Monthly Basic Salary: S$4,000 to S$7,000

Working Days: Monday to Friday

Working Hours: 8:30 am to 5:30 pm

Responsibilities:

1. Project Management and Delivery: You will be responsible for supporting product projects, including planning, implementation, and writing cutover plans, test reports, and completion documents. Later, you will manage operation and maintenance services.
2. Technical Training and Support: You will provide remote and on-site technical support and professional technical training to customers and partners.
3. Pre-sales Testing: You will conduct pre-sales testing of products and solutions according to customer needs.
4. Customer Relationship Maintenance: You will communicate and coordinate with key customers to ensure customer satisfaction and coordinate internal and external resources to achieve goals.

Qualifications:

1. Bachelor's degree or above in computer science, communications, or related majors, with more than 3 years of experience in data communications technology.
2. Familiar with mainstream products, including routing and switching, security, wireless, SDN, cloud computing, and other fields.
3. Proficient in basic theoretical knowledge of data communications, such as TCP/IP, OSPF, BGP, MPLS, etc. Applicants with experience in SDN and cloud network integration projects will be preferred.
4. Ability to plan industry network architecture and solutions. Applicants with HCIE/CCIE/PMP certificates are preferred, or equivalent technical capabilities.
5. High sense of responsibility and service awareness, excellent project management, communication and coordination skills, and the ability to withstand greater work pressure.

Monthly Basic Salary: S$2,500 to S$3,000 (+ Variable Bonus)

Working location: Mandai Link

Working days: 5 days a week

Working Hours: 8:00 am to 5:00 pm

Given the company's business expansion, we seek the right candidate to manage an e-commerce platform seamlessly, improve order processing, explore new sales opportunities, and effectively handle customer engagements.

Key Responsibilities:

1. E-commerce Platform Management:

• Oversee daily operations of the company's e-commerce platform, ensuring smooth and efficient functioning.
• Troubleshoot and resolve platform-related issues to deliver an exceptional customer experience.

2. Order Processing:

• Process daily orders from online platforms.

3. Customer Service:

• Handle and report customer feedback and complaints.
• Address issues promptly to ensure a high level of customer satisfaction.

4. Quotation:

• Responsible for sending out quotations accurately and on time.

Job Requirements:

• Minimum a graduated Diploma with at least one (1) year of working experience in Sales Administration
• Strong communication skills
• Capable of working independently with a proactive and positive working attitude