At #TeamCPF, you’re not just joining a team; you are embracing a culture of excellence, collaboration, and meaningful impact. You will play a pivotal role in empowering over 4 million members to secure their retirement, healthcare, housing needs and better navigate life’s uncertainties.

We thrive on sharp minds and insightful decisions. Your ability to analyse and think critically isn't just valued; it's essential. Every choice you make contributes to our collective success.

Collaboration is our way of life. We believe in the power of effective partnerships and seamless communications across teams. Together, we amplify each other’s strengths and achieve remarkable results.

Our learning never stops. We encourage your inquisitiveness and courage to embrace new challenges head-on. Your agility, readiness to challenge conventions, embrace of data-driven strategies, dedication to learning and applying new skills fuels our innovation and progress.

At the core of everything we do lies a genuine desire to make a difference. We serve our community and support each other with compassion, empathy, and unwavering dedications. Every action we take is guided by a deep sense of purpose and a commitment to those we serve.

Join us at #TeamCPF! Together, let's redefine possibilities and leave a legacy that echoes for generations.

What you will be working on

As an Operations/Implementation Specialist, you will play a pivotal role in driving operational efficiency, optimising processes, and enhancing the overall performance of our organisation. Your expertise in process review, automation, team management, operations-technology integration, and product management will be critical to the successful execution of our strategic initiatives.

In this role, you will:

1. Process Review and Optimisation:

a. Analyse existing operational processes to identify bottlenecks, inefficiencies, and areas for improvement.

b. Collaborate with cross-functional teams to design and implement streamlined processes that enhance productivity and reduce operational costs.

c. Continuously monitor and measure the effectiveness of implemented process improvements, making necessary adjustments as needed.

2. Automation and Technology Integration:

a. Identify opportunities for automation and technology integration across various operational functions.

b. Work closely with the IT and technology teams to develop and implement automated solutions that enhance efficiency and accuracy.

c. Champion the adoption of new tools and technologies to streamline operations and improve decision-making.

3. Team Management and Leadership

a. Lead and manage a team of operations professionals, providing mentorship, guidance, and performance feedback.

b. Foster a collaborative and positive team environment that encourages innovation and continuous learning.

c. Delegate tasks and responsibilities effectively to ensure optimal team performance and project outcomes.

4. Product Management

a. Collaborate with the product development team to understand product features, functionalities, and user requirements.

b. Contribute insights from an operations perspective to influence product design and development, ensuring seamless implementation and user satisfaction.

c. Assist in defining product roadmaps, release schedules, and feature prioritisation based on operational considerations.

What we are looking for

We value the diverse talents and experiences that each individual brings to the table. While mastery of every requirement may not be necessary, familiarity and expertise in some of the following areas will position you for success within this team.

• Demonstrate leadership abilities either through academic, extracurricular, or work experiences.
• Demonstrate willingness to learn, embrace change, adapt, and thrive in a dynamic environment.
• Ability to generate creative solutions proactively, think beyond conventional boundaries, and actively drive positive change.
• Ability to contribute to a positive work culture, foster collaboration and build trust among team members.

The seniority of appointment and actual corporate job title will commensurate with individual work experiences.

We welcome fresh graduates in any discipline and candidates without working experience to apply. To help us better understand your academic background, please provide an official or unofficial copy of your academic transcript, as well as any other relevant documents or certificates that you believe would support your application.

Position is on 2-year full time contract directly under the payroll of CPF Board with potential for emplacement into permanent position.

What you can expect

Being part of #TeamCPF means embarking on a challenging and rewarding career in a progressive workplace that values productivity and growth. Here’s what awaits you:

• Opportunities to engage in a mix of formal and informal training, keeping your skills sharp in our ever-evolving technological landscape.
• Promotion opportunities based on your capability and on-the-job performance.
• A vibrant community of like-minded and friendly colleagues, where collaboration and creativity thrive.
• A hybrid work model that offers flexibility for remote work, subject to exigencies of service.
• Flexible dress code that empowers you to choose your appropriate outfit for the day.
• A comprehensive rewards package that includes annual leave, pro-family leave, medical and dental benefits, and access to recreational activities.

At #TeamCPF, you’re not just joining a team; you are embracing a culture of excellence, collaboration, and meaningful impact. You will play a pivotal role in empowering over 4 million members to secure their retirement, healthcare, housing needs and better navigate life’s uncertainties.

We thrive on sharp minds and insightful decisions. Your ability to analyse and think critically isn't just valued; it's essential. Every choice you make contributes to our collective success.

Collaboration is our way of life. We believe in the power of effective partnerships and seamless communications across teams. Together, we amplify each other’s strengths and achieve remarkable results.

Our learning never stops. We encourage your inquisitiveness and courage to embrace new challenges head-on. Your agility, readiness to challenge conventions, embrace of data-driven strategies, dedication to learning and applying new skills fuels our innovation and progress.

At the core of everything we do lies a genuine desire to make a difference. We serve our community and support each other with compassion, empathy, and unwavering dedications. Every action we take is guided by a deep sense of purpose and a commitment to those we serve.

Join us at #TeamCPF! Together, let's redefine possibilities and leave a legacy that echoes for generations.

What you will be working on

CPF Board helps members to save for their retirement, housing and healthcare needs. Its Customer Contact Centre (CCC) handles one of the highest volumes of phone calls and correspondences (e.g. email) within the Public Service. As a member of the Performance and Operations Support Unit, you will play a crucial role achieve a best-in-class standard for our customer service.

In this role, you will:

• Review and assess calls and correspondences received by the CCC to identify trends, issues, and areas for improvement.
• Diagnose potential operational challenges and propose actionable solutions to optimise CCC’s performance and efficiency.
• Design and standardise comprehensive frameworks for data collection, processing, analysis, and visualisation to ensure consistency and accuracy in reporting.
• Initiate and manage projects that leverage data to gain customer insights and enhance customer experience. This includes utilising tools for live chat analysis and speech analytics to drive meaningful improvements.
• Effectively communicate analyses and concepts through engaging presentations and lead knowledge-sharing sessions to foster collaboration and learning.

What we are looking for

We value the diverse talents and experiences that each individual brings to the table. While mastery of every requirement may not be necessary, familiarity and expertise in some of the following areas will position you for success within this team.

• Relevant experience in roles such as Data Analyst or a similar analytics function which includes hands-on experience with data collection, processing, and analysis, as well as expertise in using data visualisation and analytics tools to drive data-informed decisions.
• Proficiency in a diverse range of data and statistical tools is highly preferred. This includes advanced skills in programming languages such as Python, R, and VBA. Experience with machine learning techniques and large language models is advantageous.
• Good experience with data visualisation and productivity software, including Power BI, Jupyter Notebook, Amazon SageMaker, and Microsoft Office Suite (PowerPoint, Word, Excel).
• Good understanding of data infrastructure, operations, and policy, with a focus on data storytelling, foundational analytics principles, and data-driven decision-making.
• Familiar in handling large datasets with precision, ensuring accurate tracking and reporting of big data. Experience with quantitative analysis, as well as text and speech analysis, is beneficial.
• Ability in creating clear, impactful written reports and presentations.

The seniority of appointment and actual corporate job title will commensurate with individual work experiences.

Position is on a 1-year full-time contract directly under the payroll of CPF Board with an option to renew, contingent upon confirmation and subject to organisational needs. Additionally, there is potential for emplacement into a permanent position.

What you can expect

Being part of #TeamCPF means embarking on a challenging and rewarding career in a progressive workplace that values productivity and growth. Here’s what awaits you:

• Opportunities to engage in a mix of formal and informal training, keeping your skills sharp in our ever-evolving technological landscape.
• Promotion opportunities based on your capability and on-the-job performance.
• A vibrant community of like-minded and friendly colleagues, where collaboration and creativity thrive.
• A hybrid work model that offers flexibility for remote work, subject to exigencies of service.
• Flexible dress code that empowers you to choose your appropriate outfit for the day.
• A comprehensive rewards package that includes annual leave, pro-family leave, medical and dental benefits, and access to recreational activities.

About Central Provident Fund Board

At the Central Provident Fund (CPF) Board, we believe in developing individuals who are inspired to do their life’s best work, through 3Ps: Purposeful Work, Professional Growth, People & Culture.

Purposeful Work – The CPF Board helps 4 million members save for their retirement, healthcare and housing needs. Beyond being a pension fund, we are unique in being a national social security organisation, and we serve CPF members knowing that we make a difference.

Professional Growth – At CPF Board, you will have the opportunity to learn on the job and pick up new skills and knowledge. Although you are joining one organisation, you will have access to many career paths in the years ahead.

People and Culture – When you join CPF Board, you become part of a mission-oriented organisation with a strong culture of teamwork, collaboration, and innovation. As an employer, we value our people as our greatest asset, and foster a culture of respect, diversity, and inclusivity, where everyone's voice is heard, and contributions are recognised and celebrated.

Come and be a part of #TeamCPF today, to make a difference in the lives of others and in the future of Singapore.

What the role is

At #TeamCPF, you’re not just joining a team; you are embracing a culture of excellence, collaboration, and meaningful impact. You will play a pivotal role in empowering over 4 million members to secure their retirement, healthcare, housing needs and better navigate life’s uncertainties.

We thrive on sharp minds and insightful decisions. Your ability to analyse and think critically isn't just valued; it's essential. Every choice you make contributes to our collective success.

Collaboration is our way of life. We believe in the power of effective partnerships and seamless communications across teams. Together, we amplify each other’s strengths and achieve remarkable results.

Our learning never stops. We encourage your inquisitiveness and courage to embrace new challenges head-on. Your agility, readiness to challenge conventions, embrace of data-driven strategies, dedication to learning and applying new skills fuels our innovation and progress.

At the core of everything we do lies a genuine desire to make a difference. We serve our community and support each other with compassion, empathy, and unwavering dedications. Every action we take is guided by a deep sense of purpose and a commitment to those we serve.

Join us at #TeamCPF! Together, let's redefine possibilities and leave a legacy that echoes for generations.

What you will be working on

CPF Board helps members to save for their retirement, housing and healthcare needs. Its Customer Contact Centre (CCC) handles one of the highest volumes of phone calls and correspondences (e.g. email) within the Public Service. As a member of the Performance and Operations Support Unit, you will play a crucial role achieve a best-in-class standard for our customer service.

In this role, you will:

• Review and assess calls and correspondences received by the CCC to identify trends, issues, and areas for improvement.
• Diagnose potential operational challenges and propose actionable solutions to optimise CCC’s performance and efficiency.
• Design and standardise comprehensive frameworks for data collection, processing, analysis, and visualisation to ensure consistency and accuracy in reporting.
• Initiate and manage projects that leverage data to gain customer insights and enhance customer experience. This includes utilising tools for live chat analysis and speech analytics to drive meaningful improvements.
• Effectively communicate analyses and concepts through engaging presentations and lead knowledge-sharing sessions to foster collaboration and learning.

What we are looking for

We value the diverse talents and experiences that each individual brings to the table. While mastery of every requirement may not be necessary, familiarity and expertise in some of the following areas will position you for success within this team.

• Relevant experience in roles such as Data Analyst or a similar analytics function which includes hands-on experience with data collection, processing, and analysis, as well as expertise in using data visualisation and analytics tools to drive data-informed decisions.
• Proficiency in a diverse range of data and statistical tools is highly preferred. This includes advanced skills in programming languages such as Python, R, and VBA. Experience with machine learning techniques and large language models is advantageous.
• Good experience with data visualisation and productivity software, including Power BI, Jupyter Notebook, Amazon SageMaker, and Microsoft Office Suite (PowerPoint, Word, Excel).
• Good understanding of data infrastructure, operations, and policy, with a focus on data storytelling, foundational analytics principles, and data-driven decision-making.
• Familiar in handling large datasets with precision, ensuring accurate tracking and reporting of big data. Experience with quantitative analysis, as well as text and speech analysis, is beneficial.
• Ability in creating clear, impactful written reports and presentations.

The seniority of appointment and actual corporate job title will commensurate with individual work experiences.

Position is on a 1-year full-time contract directly under the payroll of CPF Board with an option to renew, contingent upon confirmation and subject to organisational needs. Additionally, there is potential for emplacement into a permanent position.

What you can expect

Being part of #TeamCPF means embarking on a challenging and rewarding career in a progressive workplace that values productivity and growth. Here’s what awaits you:

• Opportunities to engage in a mix of formal and informal training, keeping your skills sharp in our ever-evolving technological landscape.
• Promotion opportunities based on your capability and on-the-job performance.
• A vibrant community of like-minded and friendly colleagues, where collaboration and creativity thrive.
• A hybrid work model that offers flexibility for remote work, subject to exigencies of service.
• Flexible dress code that empowers you to choose your appropriate outfit for the day.
• A comprehensive rewards package that includes annual leave, pro-family leave, medical and dental benefits, and access to recreational activities.

About Central Provident Fund Board

At the Central Provident Fund (CPF) Board, we believe in developing individuals who are inspired to do their life’s best work, through 3Ps: Purposeful Work, Professional Growth, People & Culture.

Purposeful Work – The CPF Board helps 4 million members save for their retirement, healthcare and housing needs. Beyond being a pension fund, we are unique in being a national social security organisation, and we serve CPF members knowing that we make a difference.

Professional Growth – At CPF Board, you will have the opportunity to learn on the job and pick up new skills and knowledge. Although you are joining one organisation, you will have access to many career paths in the years ahead.

People and Culture – When you join CPF Board, you become part of a mission-oriented organisation with a strong culture of teamwork, collaboration, and innovation. As an employer, we value our people as our greatest asset, and foster a culture of respect, diversity, and inclusivity, where everyone's voice is heard, and contributions are recognised and celebrated.

Come and be a part of #TeamCPF today, to make a difference in the lives of others and in the future of Singapore.

What the role is

At #TeamCPF, you’re not just joining a team; you are embracing a culture of excellence, collaboration, and meaningful impact. You will play a pivotal role in empowering over 4 million members to secure their retirement, healthcare, housing needs and better navigate life’s uncertainties.

We thrive on sharp minds and insightful decisions. Your ability to analyse and think critically isn't just valued; it's essential. Every choice you make contributes to our collective success.

Collaboration is our way of life. We believe in the power of effective partnerships and seamless communications across teams. Together, we amplify each other’s strengths and achieve remarkable results.

Our learning never stops. We encourage your inquisitiveness and courage to embrace new challenges head-on. Your agility, readiness to challenge conventions, embrace of data-driven strategies, dedication to learning and applying new skills fuels our innovation and progress.

At the core of everything we do lies a genuine desire to make a difference. We serve our community and support each other with compassion, empathy, and unwavering dedications.

Every action we take is guided by a deep sense of purpose and a commitment to those we serve.

Join us at #TeamCPF! Together, let's redefine possibilities and leave a legacy that echoes for generations.

What you will be working on

In this role, you will:

• Manage and optimise the Board’s Government Commercial Cloud (GCC) infrastructure by overseeing day-to-day operations, ensuring smooth deployment and management of cloud resources.
• Contribute to the software development lifecycle of mission-critical web application, ensuring high availability and performance.
• Implement DevSecOps practices, maintaining robust monitoring and security measures, automating cloud operations, and optimising performance and costs.
• Monitoring system performance and troubleshooting issues to minimise downtime and ensure high availability.

What we are looking for

We value the diverse talents and experiences that each individual brings to the table. While mastery of every requirement may not be necessary, familiarity and expertise in some of the following areas will position you for success within this team.

• Relevant experience in DevSecOps, Cloud, or related fields.
• Proficiency in one or more of the following languages, tools, and technologies:
  ­- DevSecOps process and tools e.g. Azure DevOps, SonarQube, Fortify.
  - ­Infrastructure as Code tools e.g. Terraform.
  ­- Managing and operating on Cloud platforms e.g. Azure or AWS.
  - Security and compliance principles/applications e.g. Zero Trust
  Security.
  ­- Automation of provisioning, monitoring, patching, and other aspects of Cloud services.
  ­- Microservices and container technologies e.g. Kubernetes, Helm, Istio.
  ­- Understanding of Government Commercial Cloud (GCC).
• Strong problem-solving and analytical abilities.
• Excellent documentation skills, ensuring clear and comprehensive records of processes and systems.
• Self-starter with ability to work independently and collaborate effectively with cross-functional teams.
• Ability to stay up to date with the latest developments in cloud technology and tools.

The seniority of appointment and actual corporate job title will commensurate with individual work experiences.

Position is on 2-year full time contract directly under the payroll of CPF Board with potential for emplacement into permanent position.

What you can expect
Being part of #TeamCPF means embarking on a challenging and rewarding career in a progressive workplace that values productivity and growth. Here’s what awaits you:

• Opportunities to engage in a mix of formal and informal training, keeping your skills sharp in our ever-evolving technological landscape.
• Promotion opportunities based on your capability and on-the-job performance.
• A vibrant community of like-minded and friendly colleagues, where collaboration and creativity thrive.
• Flexibility of a hybrid work model allowing remote work for up to 50% of the time, contingent upon the exigencies of service.
• A workplace with flexible dress code that empowers you to choose your appropriate outfit for the day.
• A comprehensive rewards package that includes annual leave, pro-family leave, medical and dental benefits, and access to recreational activities.

As a member of Team Central Provident Fund (CPF), you will play a crucial role in helping over 4 million members save for their retirement, healthcare, and housing needs as well as helping them cope with life’s uncertainties. With a fulfilling career, career growth, and development opportunities, you will be part of a big family of dedicated professionals. Join us and champion financial security for Singaporeans while leaving a lasting legacy.

What you will be working on

You will be responsible for assisting in various operational activities, including vendor management, inventory management, procurement support, and facilities coordination. Additionally, you will provide basic desktop support to end-users and collaborate with the IT team to ensure that desktop systems are maintained and updated with the latest software patches and security measures.

The broad area of your responsibilities include:

• Assist in various operational activities, including vendor management, inventory management, procurement support, and facilities coordination.
• Provide basic desktop support to end-users, addressing minor hardware and software issues promptly.
• Collaborate with the IT team to ensure desktop systems are up-to-date with the latest software patches and security measures.
• Serve as a primary point of contact for end-users seeking assistance with desktop-related technical issues.
• Maintain operational user guides and accurate records of desktop hardware inventory and software licenses.
• Assist in procurement and asset management processes related to desktop technology.
• Contribute to the development and enhancement of operational processes involving desktop technology.

What we are looking for

• Relevant experience in desktop support and operational coordination.
• Familiarity with desktop hardware, operating systems, and common software applications.
• Good troubleshooting skills for resolving hardware and software issues.
• Good communication skills for interactions with end-users and IT teams.
• Eagerness to learn new technologies and tools in desktop support.
• Proficiency in Microsoft Office suite, particularly advanced Excel skills.
• Exposure to IT service management or automation (RPA, Python) is advantageous.
• Seniority of appointment will commensurate with relevant work experience

What you can expect

• A challenging and rewarding career
• A variety of formal and informal training where you can hone your skills in the evolving technology landscape
• Promotion opportunities through your capability and on the job performance
• A friendly work environment with like-minded colleagues to co-create and collaborate together
• A hybrid work model where you can work remotely up to 50% of the time
• A productive yet growth-oriented workplace with flexible dress code where you are empowered to decide your appropriate outfit for the day
• Comprehensive rewards package
• Annual leave and pro-family leave
• Medical and dental benefits
• Access to recreational activities
• Position is on 2-year full time contract directly under the payroll of CPF Board with potential for emplacement into permanent position

As a member of Team Central Provident Fund (CPF), you will play a crucial role in helping over 4 million members save for their retirement, healthcare, and housing needs as well as helping them cope with life’s uncertainties. With a fulfilling career, career growth, and development opportunities, you will be part of a big family of dedicated professionals. Join us and champion financial security for Singaporeans while leaving a lasting legacy.

What you will be working on

• Design, Build, Secure and Operate emerging mainframe technologies and processes.
• Manage service level of mainframe systems and tracking problem management on mainframe issue.
• Perform review of system changes, processes, and routine system monitoring.
• Monitor emerging technology trends as it relates to the mainframe computing environment and recommends adoption of new technologies/methodologies when appropriate.
• 24 x 7 standby support.

What we are looking for

• Extensive hands-on experience and knowledge of z/OS, System/Storage management and tools.
• Minimum 6 years’ working experience in mainframe infrastructure administration specialising in z/OS, CICS, Mainframe network; or in two or more of the following software or systems:

a. Operations Software (e.g., IBM Systems Automation, Netview, IBM Workload Scheduler, IBM Engineering Workflow Management)

b. Enterprise Storage & related software (e.g., Metro-Mirror, Flash Copy, Safe-Guarded Copy, SKLM, EMC TimeFinder, SRDF, Luminex VTL, RMM)

c. Communication and Monitoring Software (TCPIP, VTAM, zSecure Suite, Omegamon Suite)

d. Middleware Software (CICS, CICS Liberty, MQ Series)

• Install, configure, and maintain z/OS and other system software.
• Practical experience in IBM System Automation and IBM Work Scheduler will be advantageous.
• Experience in supporting disaster recovery planning and testing.
• Good to have programming experience in REXX
• Proven strong analytical skills, including demonstrated experience identifying and quantifying problems and providing effective resolutions.
• Good decision-making skills when dealing with multiple alternatives is required.

Seniority of role will be commensurate with relevant work experiences and skills.

What you can expect

• A challenging and rewarding career
• A variety of formal and informal training where you can hone your skills in the evolving technology landscape
• Promotion opportunities through your capability and on the job performance
• A friendly work environment with like-minded colleagues to co-create and collaborate together
• A hybrid work model where you can work remotely up to 50% of the time
• A productive yet growth-oriented workplace with flexible dress code where you are empowered to decide your appropriate outfit for the day
• Comprehensive rewards package
• Annual leave and pro-family leave
• Medical and dental benefits
• Access to recreational activities
• Position is on 2-year full time contract directly under the payroll of CPF Board with potential for emplacement into permanent position

About Central Provident Fund Board

At CPF Board, we’re more than just a retirement savings scheme – we’re at the heart of Singapore’s social security system, impacting the lives of more than 4 million members. As one of the top 10 pension funds globally, we provide financial security for Singaporeans in their retirement years, giving them the peace of mind to enjoy their golden years. But that's not all - we also provide insurance coverage in the event of death or disability, help Singaporeans become homeowners, and provide universal healthcare insurance, which help citizens cope with life's uncertainties. With the ability to touch 4 million lives, we are the go-to agency for citizen disbursements, and disbursed $4.1 billion in government benefits to Singaporeans in 2022. We are a unique social security system and trusted partner to Singaporeans in achieving their life goals.

As a member of Team Central Provident Fund (CPF), you will play a crucial role in helping over 4 million members save for their retirement, healthcare, and housing needs as well as helping them cope with life’s uncertainties. With a fulfilling career, career growth, and development opportunities, you will be part of a big family of dedicated professionals. Join us and champion financial security for Singaporeans while leaving a lasting legacy.

What you will be working on

You will be responsible for assisting in various operational activities, including vendor management, inventory management, procurement support, and facilities coordination. Additionally, you will provide basic desktop support to end-users and collaborate with the IT team to ensure that desktop systems are maintained and updated with the latest software patches and security measures.

The broad area of your responsibilities include:

• Assist in various operational activities, including vendor management, inventory management, procurement support, and facilities coordination.
• Provide basic desktop support to end-users, addressing minor hardware and software issues promptly.
• Collaborate with the IT team to ensure desktop systems are up-to-date with the latest software patches and security measures.
• Serve as a primary point of contact for end-users seeking assistance with desktop-related technical issues.
• Maintain operational user guides and accurate records of desktop hardware inventory and software licenses.
• Assist in procurement and asset management processes related to desktop technology.
• Contribute to the development and enhancement of operational processes involving desktop technology.

What we are looking for

• Relevant experience in desktop support and operational coordination.
• Familiarity with desktop hardware, operating systems, and common software applications.
• Good troubleshooting skills for resolving hardware and software issues.
• Good communication skills for interactions with end-users and IT teams.
• Eagerness to learn new technologies and tools in desktop support.
• Proficiency in Microsoft Office suite, particularly advanced Excel skills.
• Exposure to IT service management or automation (RPA, Python) is advantageous.
• Seniority of appointment will commensurate with relevant work experience

What you can expect

• A challenging and rewarding career
• A variety of formal and informal training where you can hone your skills in the evolving technology landscape
• Promotion opportunities through your capability and on the job performance
• A friendly work environment with like-minded colleagues to co-create and collaborate together
• A hybrid work model where you can work remotely up to 50% of the time
• A productive yet growth-oriented workplace with flexible dress code where you are empowered to decide your appropriate outfit for the day
• Comprehensive rewards package
• Annual leave and pro-family leave
• Medical and dental benefits
• Access to recreational activities
• Position is on 2-year full time contract directly under the payroll of CPF Board with potential for emplacement into permanent position

As a member of Team Central Provident Fund (CPF), you will play a crucial role in helping over 4 million members save for their retirement, healthcare, and housing needs as well as helping them cope with life’s uncertainties. With a fulfilling career, career growth, and development opportunities, you will be part of a big family of dedicated professionals. Join us and champion financial security for Singaporeans while leaving a lasting legacy.

What you will be working on

As a Procurement Operations Specialist, you will play a pivotal role in driving the efficiency and effectiveness of government procurement processes. You will have the opportunity to contribute to the enhancement of procurement practices, gain valuable experience in tender engagement, and shape the future of procurement through the following key responsibilities:

• Collaborating with various stakeholders to develop appropriate innovative procurement strategies/approaches to achieve effective procurement in support of their needs.
• Providing professional advice to various stakeholders on best practices in sourcing, evaluating contract management, and supplier management practices.
• Ensuring compliance with the Government Instructions Manual (IM) on Procurement and the Board’s Procurement Policy and Guidelines for all purchases.
• Preparing and submitting tenders, which involve creating comprehensive documents and evaluating and assessing potential vendors who submit bids.
• Conducting spend analysis on procurement data to formulate long-term procurement strategies for better procurement management.
• Detecting anomalies and identifying opportunities for demand aggregation.
• Contributing to the continuous improvement of procurement processes by providing valuable insights and feedback gained from tender participation experiences.
• Engaging in projects leveraging cutting-edge technologies such as Machine Learning (ML), Artificial Intelligence (AI), GenAI, and Robotic Process Automation (RPA) to enhance the procurement experience.

What we are looking for

• Demonstrated work experience in procurement preferably in ICT, data analysis, and governance processes.
• Good understanding of procurement governance processes and best practices.
• Good knowledge of demand aggregation strategies and their application in procurement.
• Good analytical skills to assess procurement data and detect anomalies.
• Ability to design and implement training programs aligned with procurement competency frameworks.
• Familiarity with technologies such as ML/AI, GenAI, and RPA, and a willingness to participate in projects that leverage these technologies to enhance the user procurement experience.Top of Form
• Excellent organisational skills with the ability to manage multiple priorities, deadlines, and resources effectively.

The successful candidate will hold the corporate title of Manager/Senior Manager, with seniority based on individual work experiences.

What you can expect

• A challenging and rewarding career
• A variety of formal and informal training to enhance your skills in the evolving technology landscape
• Promotion opportunities based on your capability and on-the-job performance
• A friendly work environment with like-minded colleagues to co-create and collaborate together
• A hybrid work model allowing remote work for up to 50% of the time, contingent upon the exigencies of service
• A productive yet growth-oriented workplace with a flexible dress code empowering you to decide your appropriate outfit for the day
• A comprehensive rewards package
• Annual leave and pro-family leave
• Medical and dental benefits
• Access to recreational activities

Position is on a 1-year full-time contract directly under the payroll of CPF Board with an option to renew, contingent upon confirmation and subject to organisational needs. Additionally, there is potential for emplacement into a permanent position

As a member of Team Central Provident Fund (CPF), you will play a crucial role in helping over 4 million members save for their retirement, healthcare, and housing needs as well as helping them cope with life’s uncertainties. With a fulfilling career, career growth, and development opportunities, you will be part of a big family of dedicated professionals. Join us and champion financial security for Singaporeans while leaving a lasting legacy.

What you will be working on

As a Procurement Operations Specialist, you will play a pivotal role in driving the efficiency and effectiveness of government procurement processes. You will have the opportunity to contribute to the enhancement of procurement practices, gain valuable experience in tender engagement, and shape the future of procurement through the following key responsibilities:

• Collaborating with various stakeholders to develop appropriate innovative procurement strategies/approaches to achieve effective procurement in support of their needs.
• Providing professional advice to various stakeholders on best practices in sourcing, evaluating contract management, and supplier management practices.
• Ensuring compliance with the Government Instructions Manual (IM) on Procurement and the Board’s Procurement Policy and Guidelines for all purchases.
• Preparing and submitting tenders, which involve creating comprehensive documents and evaluating and assessing potential vendors who submit bids.
• Conducting spend analysis on procurement data to formulate long-term procurement strategies for better procurement management.
• Detecting anomalies and identifying opportunities for demand aggregation.
• Contributing to the continuous improvement of procurement processes by providing valuable insights and feedback gained from tender participation experiences.
• Engaging in projects leveraging cutting-edge technologies such as Machine Learning (ML), Artificial Intelligence (AI), GenAI, and Robotic Process Automation (RPA) to enhance the procurement experience.

What we are looking for

• At least 4 years of work experience in procurement, data analysis, and governance processes.
• Good understanding of procurement governance processes and best practices.
• Good knowledge of demand aggregation strategies and their application in procurement.
• Good analytical skills to assess procurement data and detect anomalies.
• Ability to design and implement training programs aligned with procurement competency frameworks.
• Familiarity with technologies such as ML/AI, GenAI, and RPA, and a willingness to participate in projects that leverage these technologies to enhance the user procurement experience.Top of Form
• Excellent organisational skills with the ability to manage multiple priorities, deadlines, and resources effectively.

The successful candidate will hold the corporate title of Manager/Senior Manager, with seniority based on individual work experiences.

What you can expect

• A challenging and rewarding career
• A variety of formal and informal training to enhance your skills in the evolving technology landscape
• Promotion opportunities based on your capability and on-the-job performance
• A friendly work environment with like-minded colleagues to co-create and collaborate together
• A hybrid work model allowing remote work for up to 50% of the time, contingent upon the exigencies of service
• A productive yet growth-oriented workplace with a flexible dress code empowering you to decide your appropriate outfit for the day
• A comprehensive rewards package
• Annual leave and pro-family leave
• Medical and dental benefits
• Access to recreational activities
• Position is on a 1-year full-time contract directly under the payroll of CPF Board with an option to renew, contingent upon confirmation and subject to organisational needs. Additionally, there is potential for emplacement into a permanent position

As a member of Team Central Provident Fund (CPF), you will play a crucial role in helping 4 million members save for their retirement, healthcare, and housing needs as well as helping them cope with life's uncertainties. With a fulfuiling career, career growth, and development opportunities, you will be part of a big family of dedicated professionals. Join us and champion financial security for Singaporeans while leaving a lasting legacy.

What you will working on

• To be responsible for the operating systems and ensure ongoing security and resiliency of the infrastructure
• To manage, configure and maintain all installed systems and infrastructure
• To provide technical support for Infrastructure and Operations which include change management, problem management, configuration management, capacity management and disaster recovery
• To establish and support technical policies and procedures (where applicable)

What we are looking for

• Minimally 4 years of experience in providing IT infrastructure and application installation and administration in different operating systems/ platforms/ products in an Enterprise environment
• Good experience in troubleshooting and incident management and ability to establish root causes investigation
• Experience in technical hardware and software upgrade and apply good understanding of system security and operation risks
• Ability to respond to emergency situations promptly and be able to perform system upgrades after office hour/ weekends where necessary

Seniority of appointment will commensurate with relevant work experience.

What you can expect

• A challenging and rewarding career
• A variety of formal and informal training where you can hone your skills in the evolving technology landscape
• Promotion opportunities through your capability and on the job performance
• A friendly work environment with like-minded colleagues to co-create and collaborate together
• A hybrid work model where you can work remotely up to 50% of the time
• A productive yet growth-oriented workplace with flexible dress code where you are empowered to decide your appropriate outfit for the day
• Comprehensive rewards package
• Annual leave and pro-family leave
• Medical and dental benefits
• Access to recreational activities
• Position is on 2-year full time contract directly under the payroll of CPF Board with potential for emplacement into permanent position

As a member of Team Central Provident Fund (CPF), you will play a crucial role in helping over 4 million members save for their retirement, healthcare, and housing needs as well as helping them cope with life’s uncertainties. With a fulfilling career, career growth, and development opportunities, you will be part of a big family of dedicated professionals. Join us and champion financial security for Singaporeans while leaving a lasting legacy.

What you will be working on

• Oversee the dynamic operations related to CPF members' accounts and records.
• Ensure the seamless delivery of member account services to CPF members, CPFB departments, and government agencies.
• Participate in projects aimed at enhancing process effectiveness, control frameworks, and overall service experience.
• Develop and implement harmonised solutions to address common operational challenges.
• Take on secretariat and coordinating roles in task forces and committees for projects.
• Collaborate with cross-functional teams to drive successful project outcomes.

What we are looking for

• At least 4 years of work experience in operations management, with a focus on financial services or customer-centric environments.
• Proven track record of successfully leading and delivering complex projects.
• Strong project management skills with a track record of leading successful projects, including the ability to plan, execute, and close projects on time and within budget.
• Good understanding of account and records management processes.
• Good problem-solving skills to address operational challenges effectively.
• Excellent organisational and coordination abilities.
• Effective communication skills for engaging with internal and external stakeholders.
• Analytical mindset with the ability to interpret data and trends.

The successful candidate will hold the corporate title of Manager/Senior Manager, with seniority based on individual work experiences.

What you can expect

• A challenging and rewarding career
• A variety of formal and informal training to enhance your skills in the evolving technology landscape
• Promotion opportunities based on your capability and on-the-job performance
• A friendly work environment with like-minded colleagues to co-create and collaborate together
• A hybrid work model allowing remote work for up to 50% of the time, contingent upon the exigencies of service
• A productive yet growth-oriented workplace with a flexible dress code empowering you to decide your appropriate outfit for the day
• A comprehensive rewards package
• Annual leave and pro-family leave
• Medical and dental benefits
• Access to recreational activities
• Position is on a 1-year full-time contract directly under the payroll of CPF Board.

As a member of Team Central Provident Fund (CPF), you will play a crucial role in helping over 4 million members save for their retirement, healthcare, and housing needs as well as helping them cope with life’s uncertainties. With a fulfilling career, career growth, and development opportunities, you will be part of a big family of dedicated professionals. Join us and champion financial security for Singaporeans while leaving a lasting legacy.

The successful candidate will support the Service Monitoring Unit of the Customer Correspondence Unit (CCU) and responsible for managing, analysing data related to customer correspondence, as well as preparing reports and presentations to support CCU's operations.

What you will be working on

• Compile, monitor, and analyse statistics related to the Customer Correspondence Unit (CCU), including the productivity and performance of officers. Present findings through various data visualization formats for comprehensive reporting.
• Dive into data to derive insights on trending topics and issues in operations and perform forecasting to better manage resources and case load.
• Provide assistance to projects leveraging data to gather customer insights and enhance the overall customer experience. Effectively communicate analysis outcomes and key concepts through engaging presentations.
• Support the preparation of presentation decks for internal and external stakeholders to showcase the work/projects under CCU.
• Support operational functions that span across the department or various CCU teams, such as standardising scheme and category tagging across different Customer Relationship Management Systems (CRMS) from various outfits.
• Collate statistics from diverse Customer Correspondence Unit (CCU) teams or outfits. Additionally, contribute to the drafting of the monthly department newsletter, ensuring a harmonized and cohesive representation of information.

What we are looking for

• Proven experience in compiling, monitoring, and analysing statistics with demonstrated experience in working with large datasets.
• Meticulous and systematic tracking of big data use to ensure accuracy in reported statistics.
• Proficient in using data and statistical tools such as Python, Tableau, Power BI, and Excel.
• Competent in using Microsoft Office tools, including PowerPoint and Word.
• Good analytical skills to extract meaningful insights from data.
• Ability to adapt to evolving tasks and responsibilities within a dynamic work environment.

We welcome fresh graduates in any discipline and candidates without working experience to apply.

To allow us gain insight into your academic background, we would request for submission of official or unofficial copy of academic transcript and any other additional documents or certificates that you believe are relevant to your application.

The successful candidate will hold the corporate title of Executive/ Assistant Manager, with seniority based on individual work experiences.

What you can expect

• A challenging and rewarding career
• A variety of formal and informal training to enhance your skills in the evolving technology landscape
• Promotion opportunities based on your capability and on-the-job performance
• A friendly work environment with like-minded colleagues to co-create and collaborate together
• A hybrid work model allowing remote work for up to 50% of the time, contingent upon the exigencies of service
• A productive yet growth-oriented workplace with a flexible dress code empowering you to decide your appropriate outfit for the day
• A comprehensive rewards package
• Annual leave and pro-family leave
• Medical and dental benefits
• Access to recreational activities
• Position is on a 1-year full-time contract directly under the payroll of CPF Board with an option to renew, contingent upon confirmation and subject to organisational needs. Additionally, there is potential for emplacement into a permanent position

What the role is

As a member of Team Central Provident Fund (CPF), you will play a crucial role in helping over 4 million members save for their retirement, healthcare, and housing needs as well as helping them cope with life’s uncertainties. With a fulfilling career, career growth, and development opportunities, you will be part of a big family of dedicated professionals. Join us and champion financial security for Singaporeans while leaving a lasting legacy.

What you will be working on

As a System Operation Support Engineer (Windows platform) with expertise on Active Directory, you are responsible for supporting critical business applications in a fast-pace, agile environment. This role requires you to be hands-on in Windows and Active Directory for planning, designing, implementation, administering, scripting, monitoring, and carrying out required changes to complete tasks/projects including to resolve incidents/problems.

The broad area of your responsibilities will include the followings:

• Plan, install, configure, and administer Windows systems in physical and virtual environment
• Plan, design, implement and administer Active Directory & DNS and related systems
• Serve as an escalation point for troubleshooting and issue resolution with regards to multi forest Active Directory systems and other Windows systems
• Implement, monitor, and maintain AD design, schema, OUs, replication topologies, group policies and DC backup & restore procedures
• PowerShell scripting and automation
• Work with other teams in AD Integration for a multiple forest Active Directory infrastructure
• Monitor critical systems and take corrective actions prior to failures
• Troubleshoot software or hardware failures to arrive at the root cause
• Perform regular system patching and upgrades to improve system posture
• Design solutions to technical problems and implementation of new systems or infrastructure changes
• Prepare written documentation and develop operating procedures for systems
• Participate in regular deployments of code updates activities

What we are looking for

• At least 4 years of relevant work experience in Windows and Active Directory systems
• Practical experience in OS hardening and performance tuning
• Technically competent in 5 or more of the following languages, tools and technologies:
  i. AD/ DNS/ ADFS/ RDS configuration, administration, and monitoring include migration and upgrade
  ii. PKI system
  iii. Azure/ AWS Administration and Azure AD & AD connect
  iv. Microsoft PowerShell scripting and other configuration management tools
  v. Security methodologies such as JEA, JIT and delegation models
  vi. Configuration Manager (SCCM) for deployment of OS and software, automatic patch deployment, asset and compliance management, etc
  vii. Virtualization management and troubleshooting
  viii. Network protocols such as TCP/IP, SFTP, HTTP/HTTPS, NTP, SNMP etc
• Professional certification in Microsoft Certified Solutions Associate (MCSA) or ITIL would be preferred
• Self-motivated team player who demonstrates initiative and possesses strong analytical skill
• Ability to work beyond business hours and weekends for work contingencies where necessary

Seniority of appointment will commensurate with relevant work experience.

What you can expect

• A challenging and rewarding career
• A variety of formal and informal training where you can hone your skills in the evolving technology landscape
• Promotion opportunities through your capability and on the job performance
• A friendly work environment with like-minded colleagues to co-create and collaborate together
• A hybrid work model where you can work remotely up to 50% of the time
• A productive yet growth-oriented workplace with flexible dress code where you are empowered to decide your appropriate outfit for the day
• Comprehensive rewards package
• Annual leave and pro-family leave
• Medical and dental benefits
• Access to recreational activities
• Position is on 2-year full time contract directly under the payroll of CPF Board with potential for emplacement into permanent position

About Central Provident Fund Board

At CPF Board, we’re more than just a retirement savings scheme – we’re at the heart of Singapore’s social securitysystem, impacting the lives of more than 4 million members. As one of the top 10 pension funds globally, we provide financial security for Singaporeans in their retirement years, giving them the peace of mind to enjoy their golden years. But that's not all - we also provide insurance coverage in the event of death or disability, help Singaporeans become homeowners, and provide universal healthcare insurance, which help citizens cope with life's uncertainties. With the ability to touch 4 million lives, we are the go-to agency for citizen disbursements, and disbursed $4.1 billion in government benefits to Singaporeans in 2022. We are a unique social security system and trusted partner to Singaporeans in achieving their life goals.

As a member of Team Central Provident Fund (CPF), you will play a crucial role in helping over 4 million members save for their retirement, healthcare, and housing needs as well as helping them cope with life’s uncertainties. With a fulfilling career, career growth, and development opportunities, you will be part of a big family of dedicated professionals. Join us and champion financial security for Singaporeans while leaving a lasting legacy.

What you will be working on

As a Procurement Operations Specialist, you will play a pivotal role in driving the efficiency and effectiveness of government procurement processes. You will have the opportunity to contribute to the enhancement of procurement practices, gain valuable experience in tender engagement, and shape the future of procurement through the following key responsibilities:

• Collaborating with various stakeholders to develop appropriate innovative procurement strategies/approaches to achieve effective procurement in support of their needs.
• Providing professional advice to various stakeholders on best practices in sourcing, evaluating contract management, and supplier management practices.
• Ensuring compliance with the Government Instructions Manual (IM) on Procurement and the Board’s Procurement Policy and Guidelines for all purchases.
• Preparing and submitting tenders, which involve creating comprehensive documents and evaluating and assessing potential vendors who submit bids.
• Conducting spend analysis on procurement data to formulate long-term procurement strategies for better procurement management.
• Detecting anomalies and identifying opportunities for demand aggregation.
• Contributing to the continuous improvement of procurement processes by providing valuable insights and feedback gained from tender participation experiences.
• Engaging in projects leveraging cutting-edge technologies such as Machine Learning (ML), Artificial Intelligence (AI), GenAI, and Robotic Process Automation (RPA) to enhance the procurement experience.

What we are looking for

• At least 4 years of work experience in procurement, data analysis, and governance processes.
• Good understanding of procurement governance processes and best practices.
• Good knowledge of demand aggregation strategies and their application in procurement.
• Good analytical skills to assess procurement data and detect anomalies.
• Ability to design and implement training programs aligned with procurement competency frameworks.
• Familiarity with technologies such as ML/AI, GenAI, and RPA, and a willingness to participate in projects that leverage these technologies to enhance the user procurement experience.Top of Form
• Excellent organisational skills with the ability to manage multiple priorities, deadlines, and resources effectively.

The successful candidate will hold the corporate title of Manager/Senior Manager, with seniority based on individual work experiences.

What you can expect

• A challenging and rewarding career
• A variety of formal and informal training to enhance your skills in the evolving technology landscape
• Promotion opportunities based on your capability and on-the-job performance
• A friendly work environment with like-minded colleagues to co-create and collaborate together
• A hybrid work model allowing remote work for up to 50% of the time, contingent upon the exigencies of service
• A productive yet growth-oriented workplace with a flexible dress code empowering you to decide your appropriate outfit for the day
• A comprehensive rewards package
• Annual leave and pro-family leave
• Medical and dental benefits
• Access to recreational activities
• Position is on a 1-year full-time contract directly under the payroll of CPF Board with an option to renew, contingent upon confirmation and subject to organisational needs. Additionally, there is potential for emplacement into a permanent position

As a member of Team Central Provident Fund (CPF), you will play a crucial role in helping over 4 million members save for their retirement, healthcare, and housing needs as well as helping them cope with life’s uncertainties. With a fulfilling career, career growth, and development opportunities, you will be part of a big family of dedicated professionals. Join us and champion financial security for Singaporeans while leaving a lasting legacy.

What you will be working on

• Oversee the dynamic operations related to CPF members' accounts and records.
• Ensure the seamless delivery of member account services to CPF members, CPFB departments, and government agencies.
• Participate in projects aimed at enhancing process effectiveness, control frameworks, and overall service experience.
• Develop and implement harmonised solutions to address common operational challenges.
• Take on secretariat and coordinating roles in task forces and committees for projects.
• Collaborate with cross-functional teams to drive successful project outcomes.

What we are looking for

• At least 4 years of work experience in operations management, with a focus on financial services or customer-centric environments.
• Proven track record of successfully leading and delivering complex projects.
• Strong project management skills with a track record of leading successful projects, including the ability to plan, execute, and close projects on time and within budget.
• Good understanding of account and records management processes.
• Good problem-solving skills to address operational challenges effectively.
• Excellent organisational and coordination abilities.
• Effective communication skills for engaging with internal and external stakeholders.
• Analytical mindset with the ability to interpret data and trends.

The successful candidate will hold the corporate title of Manager/Senior Manager, with seniority based on individual work experiences.

What you can expect

• A challenging and rewarding career
• A variety of formal and informal training to enhance your skills in the evolving technology landscape
• Promotion opportunities based on your capability and on-the-job performance
• A friendly work environment with like-minded colleagues to co-create and collaborate together
• A hybrid work model allowing remote work for up to 50% of the time, contingent upon the exigencies of service
• A productive yet growth-oriented workplace with a flexible dress code empowering you to decide your appropriate outfit for the day
• A comprehensive rewards package
• Annual leave and pro-family leave
• Medical and dental benefits
• Access to recreational activities
• Position is on a 1-year full-time contract directly under the payroll of CPF Board with an option to renew, contingent upon confirmation and subject to organisational needs. Additionally, there is potential for emplacement into a permanent position

CPFB is a dynamic and innovative statutory board dedicated to transforming how we help Singaporeans save for their retirement. With a passion for excellence and a commitment to delivering top-notch solutions, we are seeking an experienced and motivated Operations/Implementation Specialist to join our growing team. If you are a forward-thinking individual with a knack for process improvement, automation, team leadership, and tech integration, we invite you to contribute to our exciting journey.

As an Operations/Implementation Specialist at CPFB, you will play a pivotal role in driving operational efficiency, optimising processes, and enhancing the overall performance of our organization. Your expertise in process review, automation, team management, operations-technology integration, and product management will be critical to the successful execution of our strategic initiatives.

What you will be working on

1. Process Review and Optimisation:
   a. Analyze existing operational processes to identify bottlenecks, inefficiencies, and areas for improvement.
   b. Collaborate with cross-functional teams to design and implement streamlined processes that enhance productivity and reduce operational costs.
   c. Continuously monitor and measure the effectiveness of implemented process improvements, making necessary adjustments as needed.
2. Automation and Technology Integration:
   a. Identify opportunities for automation and technology integration across various operational functions.
   b. Work closely with the IT and technology teams to develop and implement automated solutions that enhance efficiency and accuracy.
   c. Champion the adoption of new tools and technologies to streamline operations and improve decision-making.
3. Team Management and Leadership
   a. Lead and manage a team of operations professionals, providing mentorship, guidance, and performance feedback.
   b. Foster a collaborative and positive team environment that encourages innovation and continuous learning.
   c. Delegate tasks and responsibilities effectively to ensure optimal team performance and project outcomes.
4. Product Management
   a. Collaborate with the product development team to understand product features, functionalities, and user requirements.
   b. Contribute insights from an operations perspective to influence product design and development, ensuring seamless implementation and user satisfaction.
   c. Assist in defining product roadmaps, release schedules, and feature prioritization based on operational considerations.

What we are looking for

At CPF Board, we are dedicated to enhancing the financial well-being of CPF members. Our commitment to being Agile, Bold, Customer-obsessed, and Data-smart to make a difference drives us every day. You can look forward to an invigorating working environment that empowers you to unleash your creativity and energy, enabling you to make better independent decisions that would exceed the ever-evolving expectations of Singaporeans.

Join us if you resonate with our cultural attributes of being Agile, Bold, Customer-obsessed, and Data-smart, and possess the following skills:

• Educational Background: Fresh degree graduates in any discipline, or professionals with less than 5 years of work experience

• Leadership Competency: Demonstrated leadership abilities either through academic, extracurricular, or work experiences

• Adaptability: Willingness to learn, embrace change and thrive in a dynamic environment

• Innovative Mindset: Proactive individuals with the ability to generate creative solutions, think beyond conventional boundaries, and actively drive positive change

• Team Player: Individuals who could contribute to a positive work culture, fosters collaboration and build trust among team members

Position is on 2-year full time contract directly under the payroll of CPF Board with potential for emplacement into permanent position.