Total 7 customer service manager job vacancies in Singapore

Job Summary:

The incumbent will be part of a larger team within the IFF department in providing seamless and customer-focused solutions to support the achievement of business objectives.

Job Responsibilities:

• Handle customer’s enquiries promptly
• Ensure compliance with customers’ Standard Operating Procedures
• Liaise with overseas agents on various requirements and rates
• Prepare shipping, LCL, FCL documentation
• Co-ordinate with import and export operations to ensure accuracy in documentation and invoicing
• Liaise & co-ordinate with carriers / customers / suppliers to ensure smooth delivery of shipments
• Sea freight quotation for adhoc COD customers
• Arrange for the packing / labelling of Dangerous Goods
• Provide quotations upon application
• Responsible for closing of files every month
• Responsible for DG declaration from time to time

Job Requirements:

• Diploma / Degree preferred
• Minimum 3 years of experience in freight forwarding (airfreight / seafreight)
• Possess excellent communication and interpersonal skills

We invite interested and qualified candidates to submit resume for consideration. We regret that only shortlisted applicants will be contacted.

YOUR ROLE

The role will be responsible for SEA procurement function

WHAT ARE YOU GOING TO DO?

• Manage and monitor overall of purchasing function and activities in SEA, taking on the strategic as well as operational initiatives for sourcing and procurement. Manage a team of 9 buyers across South East Asia countries.
• Manage the Strategic Sourcing of all general category goods and services (excluding Transport) and maximize the delivery of savings through transformational procurement/sourcing programs. This is a high profile role interacting up to a senior level within the CEVA organization and is responsible for defining, implementing, and delivering Procurement sourcing activity across South East Asia.
• Improve current purchasing system and workflow to comply with procurement rules and regulations
• Lead and manage cost enhancing procurement activities on clusters / local purchased commodities and services
• Implement Global Procurement Strategy and Contracts – in close collaboration with APAC Regional and Global Procurement
• Develop solid communication channels with the operations to understand their needs and challenges and to demonstrate the added value Procurement can bring in their day-2-day activity
• Work closely with Finance to streamline the Procure-to-Pay process, elaborating detailed reporting (using spend analysis tools) on the cluster spend as well the cluster vendor landscape. This close work with Finance should lead to reduce / avoid Maverick Buying as well as increase the adoption of CEVA PO module system
• Drive productivity to improve the company’s profitability, report all procurement savings (external spend related) achieved at cluster level into online saving tracking system.
• Work closely with category team to drive synergy across legal entities and countries.

WHAT ARE WE LOOKING FOR?

Education & Qualifications

• University Degree or equivalent qualification

Experience

• At least 8 years of working experience preferably at top-tier consultancy or in the procurement / finance department
• People management experience

Specialist Knowledge & Skills

• Excellent Numerical and analytical skills
• Excellent Excel and PowerPoint skills

WHAT DO WE HAVE TO OFFER?

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.

In this role, you will coordinate and optimize logistics processes between our clients and third-party providers. You will serve as the primary point of contact, collaborating closely with customers in a warehouse environment. In this position, you'll specialize in resolving issues related to customer and product support.

Responsiblities

• Liase with customer forwarders and execute system transactions for outgoing shipments and deliveries
• Preparation of reports and status updates to customer whenever necessary
• Prepare export documentation, booking and communicate via email.
• Ensure all customer’s request and enquires are fulfilled with minimal complaints/error
• Work closely with warehouse operations to ensure orders from customer are fulfilled in time for delivery
• Other duties as assigned
• Knowledge in Microsoft Excel/Word

Responsibilities

• Assist the Contract Manager in overseeing the whole warehouse operations
• Responsible for ensuring CEVA business and operational objectives and KPIs are met
• Lead and direct staff in daily activities to ensure smooth and efficient running of overall operations.
• Planning on staff load, equipment, storage and daily tasks to ensure adequate resources are consistently available to meet customer’s requirements.
• Plans and assures adequate equipment for storage, loading and delivery of goods.
• Perform inventory management, productivity, accuracy and loss prevention programs to ensure that customers’ requirements are met.
• Plan and manage the P&L for the respective account to ensure on time deliveries.
• Direct activities to limit cost, improve accuracy, safety and to provide and maintain good customer service level.
• Implements safety, security, housekeeping and sanitation programs.
• Generate monthly performance data / reports to ensure that customers’ requirements are met.
• Implement work improvement initiatives and programs such as 5S, Kaizens, LEAN and SCA program with the goal of achieving CEVA standards of Operational Excellence
• Monitoring the performance and productivity of employees and teams, providing coaching, training, and feedback to improve performance.
• Working cross-departmentally with a wide range of stakeholders to ensure that all operations are aligned with organizational objectives.
• Overseeing staffing plans and supervising, hiring, and training new employees
• Work with management team to optimize warehousing and logistics operation.
• Responsible for people and warehousing resources management to deliver effective and efficient operation services to customers. Strong in people management.
• Conduct and prepare the material for operational review meeting (e.g. Monthly Operation Review, Quarterly Operation Review, Operation Improvement Review, etc.) with internal and external customers.
• Resolve logistics service failures directly with customers and operational team. Strong in RCCA (Root Cause Corrective Action) analyze and resolutions.
• Strong in Inventory Management and have proven record of achievement of 100% accuracy via Daily Cycle Count.
• Able to build good customer relationship to achieve excellence customer experiences.
• Enforce process compliance and ensure operations meet and achieve customer’s expectation and KPIs.
• Holding accountability for quality PPM.
• Driving and delivering yearly CIP commitments.
• Conduct regular Gemba walks with clients in the warehouse to observe operations and discuss improvements.
• Weekly quality meetings with clients, presenting scorecards to review performance metrics.
• Participate in meetings with key customer stakeholders, including Purchasing and Planning departments, to align on objectives and strategies

Requirements

• Degree in any discipline
• At least 8 years of relevant working experience and experience in managing and leading large operations team
• In-plant logistics experience will be an advantage
• Computer proficiency
• Excellent leadership and supervisory skills
• Experience with customer dealing at all levels
• Good planning, communication and people skills

Job Purpose

Accountable and responsible for all Health, Safety and Environment aspect of designate site as assigned. The incumbent will be responsible in the implementation of OHSAS180001, reportable metrics such as MBR, MiFa etc as well as promote safety culture in the Company.

Responsibilities

• Perform periodic HSE audit, risk identification and provide regular update to management on key HSE performance indicators and execution of measures to close identified HSE gaps
• Address all HSE issues directly with the appropriate actions including new hires induction, HSE policies, Department objectives, and other related information
• Attend and manage internal and external stakeholders’ enquiries, complaints, and feedback on HSE matters with regards to ASM Operations
• Conduct incident investigation and reporting, including coordination with relevant external stakeholders, ie Government agencies (MOM, SCDF)
• Develop and maintain updated Standard Operating Procedures (SOP), manuals and relevant documentations that are in conformance with relevant HSE regulations, standards, and best industry practices, including OHSAS18001/ISO 45001
• Work closely with the customer’s and CEVA Operations teams to plan and implement commonly agreed HSE plans, including best practices
• Develop various HSE focused programs to continuously improve employee and contractors' general awareness
• Plan & conduct HSE related training for employees

Requirements

• Degree or Specialist Diploma in WSH with at least 5 years of related experience
• Registered workplace safety and health officer
• Strong knowledge of Singapore Workplace Safety & Health Act and its regulation
• Knowledge of QHSAS18001 Management System and HSE Auditing skill
• Proficient in MS Office
• Computer literate and familiar with common software application in the market
• Good interpersonal and communication skills
• Strong negotiation skills with effective interpersonal and people management skills

YOUR ROLE

The Regional Key Account Manager (RKAM) will take ownership of CEVA Regional Business relationships with clients the Industrial sector. He/She will be responsible for all business & financial commitments within his/her perimeter. The RKAM will identify, develop, sell, and provide operational oversight to increase CEVA business with assigned account across all business lines (Air, Ocean, Contract Logistics etc…). He/She will lead negotiations on major contracts, ensure customer retention and satisfaction.

WHAT ARE YOU GOING TO DO?

Account Management

• Be the senior point of contact for the assigned accounts for any normal and customary business requests. Identify local sales and operations contacts in CEVA for supporting the account and work with BD Sector leaders to ensure they are properly trained on the strategy and status of the account.
• Maximize consistency of the CEVA experience throughout all contacts with the specific clients around the World including Quarterly Business Reviews with the customer working in close coordination with GKAMs and Global Ops & Product Managers
• Lead the development and implementation of account plan(s), including relationships building, key people coverage plans, opportunity prioritization, overall account strategy and a budget/target for business growth and development
• Identify local sales and operations contacts in CEVA for supporting the account and work with BD Sector Leader and GKAMs to ensure they are properly trained on the strategy and status of the account.
• Provide regular reports, briefings and reviews as required within CEVA

Retention

• Develop plans to ensure the retention of current regional business levels with specified accounts, preferably to a “no bid” level of confidence.
• Build and strengthen relationships at “C” level with the client. Ensure relationships are developed at all relevant levels and geographies in the client organization by involving the CEVA global team. Responsible to fix and/or escalate issues to CEVA top management when appropriate and/or required.
• Responsible to fix and/or escalate issues to GKAMs & Global Ops & Process Management team when appropriate and/or required.

Growth

• Own and drive account growth: make comprehensive development plan(s) for each aspect of the assigned account and update on regular basis. Get buy-in and approval for the execution of the account plans by working through and with BD Sector leaders and Executive Sponsors
• Identify and qualify opportunities for additional business. Develop qualified opportunities from ‘contact to contract’, together with the relevant Cluster Business Units (P&L owners). This is multinational effort demanding the ability to match customer needs to CEVA intellectual capital to practical application and development
• Lead complex negotiations with the customer ensuring the involvement and participation of CEVA in compliance to applicable geographical legal procedure

Manage Profitability

• Manage P&L’s and accounts receivable from a regional to cluster level across business lines to ensure customer obligations are met by both CEVA and the customer to the discipline of the commercial arrangements in place
• Create input for annual budget cycle from the approved account plans and take responsibility for the delivery of the related targets for CEVA and customer benefit
• Manage the investment proposal, ICAP preparation and ROI considerations for new ventures and then work through cluster MDs or designates to hold all CEVA accountable to approved levels of commitment

Account Receivable

• To oversee and monitor regional payment collection, cooperating with country KAMs or finance to ensure the collection of payments from clients on behalf of the company with timely manner per contract payment term.
• To handle overdue payments according to the company's policies.
• Technology and Supply Chain Expertise
• Demonstrate and provide confidence regarding CEVA’s business technology expertise, including input to their supply chain and business strategy and impeccable execution

WHAT ARE WE LOOKING FOR?

• Master degree background (business, supply chain preferred) •
• 5+ years minimum experience in regional account leader role
• Oversea study experience is preferred.
• Skilled at leading a virtual team and be able to proactively work commercial issues internally as much as in front of the client.
• Network management experience (5+ years)
• Advanced supply Chain knowledge (or similar flow chain processes)
• Advanced industry knowledge in regional commerce and logistics
• Advanced product knowledge
• A skilled relationship management professional with proven track record (8+ years) in related experience with half of that being in a senior capacity.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rewarding career.

As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.

Your Role:

• At CEVA Lead Logistics (CLL), we are providing customers with outstanding Visibility and Control across their entire Supply Chain. Our operations teams located across the globe in our Control Towers provide services around Supplier and Order Management, Transport Planning and Monitoring, as well as managing performance and freight cost.
• This role ensures operational services are executed in an effective and efficient manner across several transport service providers and different modes of transport, while maintaining a high level of quality and meeting performance and cost targets.

Responsibilities:

• Effective communications with all stakeholders
• Manage disruptions and emergencies that present risk to the supply chain
• Monitor KPIs and continuous improvement opportunities
• Ensure adherence to established work standards and work processes
• Ongoing onboarding and training of vendors SOP and systems use
• Implement changes to processes or policies as determined by the process owners
• First point of contact for all operational issues with the Client
• Track compliance performance of 3PL providers and carriers
• Support the preparation of periodic reporting, monthly reviews and quarterly business reviews
• Ensure quality metrics are achieved including on time performance and data accuracy
• Suggest corrective actions as necessary to prevent / address issues as they arise

Requirements:

• Equivalent of a Diploma or higher in Logistics, Supply Chain Management, Business, Science, Engineering or equivalent
• Good working knowledge of Microsoft Office – Excel, PowerPoint and Word
• Good written and verbal communication skills in English
• Ability to interact with people of cross functional and diverse backgrounds
• Ability to work under pressure in a fast-paced environment
• Strong organizational and time management skills with ability to multi-task, manage multiple projects and set priorities
• Ability to maintain a positive and flexible attitude in the workplace.