Total 4 job vacancies by Classic Fine Foods (s) Pte Ltd

Are you passionate about exceptional beverages? Look no further! We are seeking a Beverage Manager to join our team and to proudly represent our beverage brands and further develop the category!

We are a fine food distributor who select the best ingredients from the word and share them with our customers. We are searching for an individual with an entrepreneurial spirit, a sense of ownership and accountability who can work within a budget while creating maximum impact to join our dynamic team.

Role and Responsibilities:

• Develop and execute a comprehensive sales strategy with a focus on driving growth of the brands within the beverage category
• Build and maintain relationships with key accounts across the horeca sector
• Identify and build a strong customer pipeline and converting potential leads into new accounts
• Collaborate with the Marketing team to share input and insight to marketing campaigns
• Maintain relationships with beverage suppliers and work closely together to develop and execute sales strategies
• Train and educate sales teams on the features, benefits, and selling techniques for the beverage
• Stay updated on industry trends, emerging beverages, competitor activities and potential opportunities

Qualifications and Skills:

• Proven experience as a Beverage Manager or in a similar role within the hospitality industry or strong sales experience
• Deep knowledge of the beverage industry including suppliers, brands, customers and trends
• Strong leadership skills, with the ability to inspire and motivate
• Excellent communication and interpersonal skills, enabling effective collaboration with colleagues, customers and suppliers.
• Detail-oriented mindset with a focus on maintaining high standards of quality and consistency.
• Ability to be self motivated with and entrepreneurial sprit willing to take ownership of tasks
• Preferred fluency in both English and French

We are seeking a detail-oriented and analytical Demand Planner to join our team. In this role, you will be responsible for forecasting demand for our range of fine food products, ensuring optimal inventory levels, and supporting our supply chain operations. You will work closely with sales, marketing, and supply chain teams to anticipate market trends and customer needs, enabling us to deliver exceptional service to our clients.

Key Responsibilities:

• Demand Forecasting: Develop and maintain accurate demand forecasts for a wide range of fine food products, utilizing historical data, market trends, and sales input.
• Inventory Management: Coordinate with the supply chain team to ensure sufficient stock availability while minimizing excess inventory and waste.
• Data Analysis: Analyze sales data, customer orders, and market trends to identify patterns and adjust forecasts accordingly.
• Collaboration: Work closely with sales, marketing, and supply chain teams to align demand planning with business objectives and promotional activities.
• Reporting: Prepare and present regular reports on forecast accuracy, inventory levels, and sales performance to management.
• Process Improvement: Identify opportunities for improving demand planning processes and implement best practices to enhance accuracy and efficiency.
• Customer Focus: Understand customer requirements and collaborate with account managers to ensure a high level of service and product availability.
• Risk Management: Identify potential supply chain risks and develop contingency plans to mitigate them.
• System Maintenance: Maintain and update demand planning tools and systems, ensuring data accuracy and integrity.

Qualifications:

• Bachelor's degree in Supply Chain Management, Business Administration, Statistics, or a related field.
• 3+ years of experience in demand planning, preferably in the fine food or FMCG industry.
• Strong analytical skills with the ability to interpret complex data sets and make data-driven decisions.
• Proficiency in demand planning software and advanced Excel skills.
• Excellent communication and interpersonal skills, with the ability to work effectively in cross-functional teams.
• Strong organizational skills and attention to detail.
• Ability to adapt to changing market conditions and handle multiple priorities in a fast-paced environment.
• Knowledge of supply chain processes and inventory management principles.

Commercially & Results Driven

The account manager is responsible of building up and increasing the sales turnover; develops and grow customer’s portfolio.

• Managing customer portfolio to develop sales turnover through increased SKU penetration

• Establishing and developing relationships with customers and prospects by providing support, recommending solutions and new opportunities

• Maintaining a quality level of service by enforcing the standards set by the organization

• Organizing and preparing for regular sales visits with new and existing customers

• Analysis of customers purchasing trends and identification of opportunities

• Responsible of planning and execution of the schedule of specific suppliers during supplier visits

• Achieving forecasting deadlines for specific suppliers

• Maintain professional and technical knowledge by attending training, workshops, establishing personal networks

• Meet and exceed monthly sales targets related to customers and stock management & clearance

• Supporting the team in event organization and execution

Customer Satisfaction:

• Maintain high quality service and high level of customer satisfaction

• Proactively checks products quality/ availability to avoid complaints

• Manage customer complaints and proposes solution; respond and involves management or supplier when necessary

• Communicates and coordinates with sales manager and other members of sales team to meet and exceed customer satisfaction

Knowledge & brand awareness

Has a high level of knowledge in his/ her category and use it in order to:

• Optimize assortment, stock levels, and sales tools/ forecasts and strategy

• Support other members of the commercial team to develop the sales of their category

• Work closely with sales team & suppliers to develop effective sales strategies

• Is aware of supply schedule & stock position on a specific category of products, anticipate issues (shortage, overstock, and short expiry clearance)

• Proposes solution to avoid/ fix stock problem and avoid wastage or product unavailability

• Identify customers need and recommend solutions

• Focus on key accounts retention and growth by ensuring proper contact at all levels of the organization to develop and provide custom made solutions that adds value and solidifies the partnership

• Evaluate customers position in the industry, researching and analyzing sales strategy

• Perform forecasting and stock management on a specific category of products, anticipate issues (shortage, overstock) and proactive in preventing wastage of products

• Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.

• Prepares reports by collecting, analyzing, and summarizing information

Network & Team spirit

• Collaboration and cooperation between colleagues

• Establish a personal network with the Chef’s/purchasers

• Communicate and share information’s within the team

• Taking initiatives and working actively to solve issues

Market Intelligence

• Has advanced knowledge of market situation, trends, opportunities etc.

• Is proactive in collecting feedback from the field, including customer feedback, competitor activities, new trends, business opportunities. •Coordinate with management and supplier to guarantee

information is circulated.

Customer Service

• Support order processing with high accuracy and speed according to customers’ requests
• Continuously suggest improvements to Reporting Officer for departmental growth and minimizing error
• Respond to customer requests and/or orders - via phone, fax, email, and retrieval from online portals
• Handle customers’ requests professionally with proper phone/email etiquette and achieve customers’ satisfaction on CFF customer service
• Issue goods return note and stock exchange forms
• Raise credit / debit / stock transfer request forms
• Liaise with logistics, purchasing and sales on stock and delivery issues

Sales Support

• Engage regular sales calls and visiting with the given portfolio of customers
• Work and strive to achieve the specific monthly sales targets
• Share promotional material with customers and support sales team to boost the sales growth
• Attend customers’ meetings in well-presented manner and adequately dressed.
• Attend regular sales meeting and keeping abreast on supplier/sales training.
• Follow up with customers on outstanding orders/queries
• Any ad-hoc duties assigned