Total 33 job vacancies by Dnata Singapore Pte. Ltd.

Summary

The Associate Trainer, Customer Service is responsible in all training aspects, ensuring training is consistently well delivered and the standard and quality constantly maintained / elevated.

Duties and Responsibilities

▪ Assist in designing of course outline and develop course curriculum for functional training program

▪ Conduct post course evaluation

▪ Conduct assessment to evaluate the competency of the participants

▪ Conduct training and facilitate active learning

▪ Conduct briefings to operational staff when required

▪ Communicate with airline on training requirements and ensure all resources are prepared prior to commencement of training

▪ Provide guidance and supervisory support to operational staff during cutover/migration of every new airline

▪ Ensure all training records are entered correctly into SAP system

▪ Assist in audit preparation

▪ Ensure compliance with all workplace safety, security, and health policies and procedure

Requirements

▪ Minimum GCE "N" levels and above

▪ Minimum 2 years’ relevant industry experience, with a demonstrable sound knowledge of airport operations and customer service with an airline, airport, or ground handling company

▪ Knowledge of Departure Control System (DCS) would be a distinct advantage

▪ Ability to confidently present curriculum and lead group discussion in classroom

▪ Knowledge of adult learning is preferred

Summary

The Customer Services Officer is responsible for the management of customer requests and for providing assistance to customers at check-in counters. He/she manages flight requests, verifies travel documents and works with other departments to resolve customer issues. To maintain a safe working environment, he/she ensures his/her team adheres to all safety and/or security standards and escalates safety breaches to supervisors and authorities.

The Customer Services Officer demonstrates professional behaviour when responding to passenger complaints and acts as a service ambassador for the organisation. He/she works in shifts to accommodate round-the-clock flight arrivals and departures and is physically strong to assist passengers with lifting of their baggage. Moreover, he/she is detail-oriented, possesses excellent customer service and communication skills and handles passengers with special needs effectively.

Duties and Responsibilities

1) Provide quality customer services

· Manage and control flight requests such as seat selections and meal arrangements

· Service customers at the first-class and premium check-in counters

· Ensure all travel documents, passports and/or visas comply with verification requirements

· Manage and control discrepancies at the gates

· Handle complex customer requests

· Handle complex customer issues regarding irregular flight operations

· Generate finalised passenger manifests Resolve complex service requests regarding automated check-in systems

2) Uphold safety and/or security standards

· Interpret and follow safety and/or security standards for teams in the workplace

· Escalate reports of breaches in safety and/or security standards to relevant authorities

3) Influence organisational development

· Provide on-the-job training to team members on day-to-day tasks

· Act as mentor to team members

Requirements

▪ Minimum GCE 5 “N” levels and above

▪ Minimum 2 years’ experience in passenger handling or equivalent experience

Summary

The Lead System Analyst - Business Intelligence is responsible for providing relevant foresight, drilled down qualitative analysis and forecasts for better decision making of the teams he/she is partnering and closely with colleagues to develop effective solutions for our customers using the DW and BI applications.

Duties and Responsibilities

• IT Business Partnering – Analytics & Reporting
• Engage with stakeholders in order to understand their business processes, imperatives, constraints and priorities
• Build, develop and maintain automated reporting systems, dashboards and performance metrics that support key business decisions
• Discover insights that will guide strategic decisions and uncover optimization opportunities by using advanced analysis techniques
• Examine, interpret and report results of analytical initiatives to team members/stakeholders.
• Prepare relevant presentations, reports and analysis to provide foresight to local, regional and global management.
• Understand how the data is generated throughout the systems (when and how / during which processes and activities / data flows)
• Manage the development pipeline for fast solution delivery
• Design, develop and deploy data analytics solutions for company – Data visualization, Data Source & Data model designs
• Communicate developed data analytics solutions to the organization
• Monitor usage patterns and remedial initiatives to entrench usage
• Perform deep data investigation into data incident issues. This is needs a good combination of knowledge of company data & business model, source application systems and data transformation processing
• Case management of data investigation support requests
• Any other duties as requested
• Provide BI expertise and ensure standard quality of BI outputs
• Manage providing system functionality, dashboards and other reporting deliverables from business requirements and to carry out both functional and account management duties

Requirements

• Degree in Computer Science, Business Technology or equivalent.
• Solid experience in designing solutions across different business functions
• Strong Financial acumen
• Experience in working withDatalake, managing data flows that integrate information from various sources into a common pool implementing data pipelines based on the ETL model.
• Strong Tech lead in Development, problem-solving skills, and algorithms.
• Solid expertise in Data Analytics tools & technologies – PowerBI, Tableau, Azure Data warehouse or equivalent, SQL, Python, R-Language, SAP DW.
• Developing end to end data analytic project with Azure CLoud data extraction, modeling to visualization in logistics, warehouse and supply chain management environment
• Strong competency in building complex data marts using SQL and Python; developing end to end data analytic project with modeling to visualization in logistics, warehouse and supply chain management environment
• 7+ years of experience creating complex reports and dashboards in Power BI, (or similar)
• Experience in interactions with senior management
• Preferred experience in Aviation, Logistics and Transport industry

Summary

The Payroll Executive plays a crucial role in ensuring accurate and timely payroll processing. Responsible for various payroll-related tasks, including new hire data management, salary processing, statutory payments, and payroll reconciliations, the Payroll Executive ensures compliance with company policies and regulations. With a keen eye for detail and proficiency in payroll systems, the Payroll Executive contributes to the smooth operation of the payroll function.

Duties and Responsibilities

• Do new hires process including interface and update the necessary data in the payroll system
• Process overtime/salary / new hires, part-timers & interns’ payroll and resigned staff final salary payment
• Do upload and verify overtime, unpaid absences, allowances, expenses, claims, and other one-time payments/recovery before the above payroll process
• To check on renewal contracts, conversations to permanent contracts, and re-employment contracts cases and update into payroll system
• To check on the computations and adjustments to be made for promotions and salary adjustments including calculations of back payment of salary increment, update/cease of fixed allowances & bonuses and update into payroll system
• Ensure all statutory claims i.e. In-Camp Training, childcare, paternity, shared parental & maternity leave are submitted promptly
• Ensure all foreign worker levy waivers are updated and submitted promptly
• Prepare payroll summary & reconciliation for GL interface and upload into SAP.
• Prepare payroll summary & reconciliation for CPF payments and upload into the CrimsonLogic website
• Ensure no overpayment of salaries to resigned staff and recover any overpayment if necessary
• Update salary owing worksheet and follow up - refer cases to debt collector / send reminders
• Liaising with staff on payroll-related queries
• Perform any other duties as and when assigned
• Ensure compliance with all workplace safety, security, and health policies and procedure

Requirements

• Minimum Diploma in Accounting or Finance from a recognized tertiary institution
• Minimum 1 year of relevant working experience
• Working knowledge of SAP and payroll system, familiarity with PayMaster is advantageous.
• Knowledge of statutory payments
• Able to handle payroll for 2000 headcounts

1. JOB PURPOSE

A leadership role which is a key member of the dnata Singapore leadership team being responsible for all aspects of dnata’s Ground Handling ‘GH’ Operations and the GH product (including Fleet, Maintenance and Marhaba).

The Head of Ground Handling ‘HoGH’ will be the champion of dnata’s people centred values leading by example, coaching, mentoring, and inspiring the GH teams with an entrepreneurial spirit, all aimed at optimizing our operational performance and firmly establishing dnata Singapore as the market leader in terms of Safety, Quality and Service.

With a passion for Service Excellence the HoGH will deliver a robust and sustainable GH product strategy in-line with the Singapore goals; to achieve the organization’s long-term vision of becoming the world’s most admired air service provider.

In a dynamic, post-pandemic operating environment, the HoGH will be confident to act with speed and conviction, maintaining a laser focus on Safe and Secure operations whilst driving a compelling employee value proposition that is universally respected within Aviation sector (alongside talent mapping, coaching & mentoring and performance management across the GH function).

Lastly the HoGH will have the Imagination to seize opportunities to Delight Customers through the optimisation and innovation of our GH products and services; Identifying opportunities to deliver organic business growth, entry into GH new markets, M&A and other major projects as required across the APAC region.

All within dnata’s global commitment to materially reduce emissions, consume responsibly and to protect wildlife and habitats, while promoting sustainability and environmental stewardship within the aviation sector.

2. JOB ACCOUNTABILITIES LINKED TO OBJECTIVE AREAS

• Be a role model for dnata’s values: safety and security, performance driven, delighting customers, imagination, respect and service excellence
• Ensure safe and secure operations in all aspects
• Delivery of dnata SIN GH profit and cash to group targets, securing a financially sustainable business.
• Act as a visionary leader, providing insights across all facets of the GH business, including market dynamics, commercial strategies, operations, and support functions, to shape a forward-thinking direction for our organization.
• Uphold the highest standards by ensuring policies, governance, and legal guidelines are effectively communicated and adhered to by all stakeholders, protecting our shareholder and brand value.
• Foster long-term, sustainable, trust-based relationships with customers, authorities, business partners, and relevant stakeholders, enhancing dnata's presence and reputation, both locally and globally.
• Partner with the MD SIN and other ‘Heads of’ to drive operational excellence and synergies, fostering a collaborative environment on a global scale.
• Elevate dnata as the preferred employer in the GH market, attracting top talent, and creating a dynamic workforce that embodies a global perspective.
• Coach, mentor, and inspire the GH Operational team, empower your direct reports, and hold them accountable, providing guidance and motivation to maximize performance, particularly in the context of digital transformation.
• Develop and execute innovative business plans to enhance direct labor cost-efficiency, in alignment with our strategic goal of 'mastering resource planning' and embracing technological advancements
• Identify, lead, and deliver crucial investment proposals, including major capital projects, new contracts, and ground-breaking start-ups, contributing to our regional growth and sustainability, while staying true to our commitment to environmental responsibility and corporate social responsibility (CSR).
• Contribute to our community-driven initiative, dnata4good, by personally investing through our Volunteer Day Program, supporting charities and community projects aligned with our charitable pillars
• Champion dnata's Environment Sustainability Framework, living our commitment to reducing emissions, responsible consumption, and the protection of wildlife and habitats, while promoting sustainability and environmental stewardship within the aviation sector
• Be our ambassador, representing dnata in a professional and brand-aligned manner, reflecting our values and business strategy in public speaking engagements and representational appearances

3. MINIMUM QUALIFICATIONS/EXPERIENCE/KNOWLEDGE/SKILLS

• Qualifications: Bachelor’s degree plus a relevant post-graduate professional qualification or equivalent experience
• Experience Proven track record of exceptional performance and service delivery in travel services (or equivalent/adjacent sector e.g logistics) leadership role, including leading a team of senior, experienced professionals
• Having direct and full P&L ownership experience of a comparable size and complexity of business (circa 500 employees and USD100M revenue) inc a proven track record of delivering profitable financial results within a commoditised marketplace
• Bringing an established and mature professional network, reputation and personal (personable) brand
• Knowledge/skills: Strong influencing skills and a proven ability to deal at all levels within a global business, combined with a sound knowledge of effective business leadership best practice
• Outstanding analytical and problem-solving abilities
• Excellent communication, interpersonal and presentation skills
• Leadership role: Yes
• Mobility Able to work across the region (approx 5% of time outside Singapore)
• Can obtain security clearance and qualify for an air-side security pass (no legal restrictions)
• At dnata, part of Emirates Group, we’re committed to providing our employees with opportunities to grow and develop in their careers. Our roles include a competitive benefits package aimed at keeping our colleagues happy, healthy, and well-travelled.

Summary

The Head of Ramp & Baggage is responsible for the smooth operation relating to aircraft turnaround services (aircraft loading & unloading), ensuring that strategic plans and targets set by the Managing Director are delivered to meet set objectives. He / she will be working closely with Managing Director to achieve sustainable manpower planning, promoting a safe working environment and high performance culture to build high-quality operations and achieve profitable business growth.

Duties and Responsibilities

• Be a role model for dnata’s values: safety and security, performance driven, delighting customers, imagination, respect and service excellence
• Uphold the highest standards by ensuring policies, governance, and legal guidelines are effectively communicated and adhered to by all stakeholders, protecting our shareholder and brand value
• Develop and deliver optimal standards of service delivery to all customer airlines and other dnata business units. Ensure that service delivery levels meet or exceed internal objectives as well as targets agreed with airline customers in accordance with individual Service Level Agreements (SLAs)
• Deliver cost effective services within agreed budget. Monitor and control costs through effective resource management of staff, equipment and facilities. Identify and exploit revenue opportunities. Continually review and adjust expenditure to meet fluctuations in demand to deliver savings against budget and forecasts
• Ensure the safety of staff, equipment and facilities in accordance with corporate, local and international standards. Promotion of a safety culture within the business unit to continually raise awareness and motivate safe behaviours
• Develop and maintain own department continuity plans including dnata Crisis Management Plan, Business Continuity Plan and Evacuation Plan. Continual review and adjustment of the plan to accommodate change
• Ensure staff are trained and equipped with the resources needed to carry out their duties to the minimum requirements of dnata Airport Operations and the customer airlines. Maintain proficiencies through a program of refresher training and audit
• Ensure that the Resource Allocators work collaboratively with the relevant stakeholders to effectively communicate the rostering plan to the appropriate staff
• Represent Company as directed as a stakeholder at Changi Airport consultative committees and other external bodies. Develop and promote dnata’s image and brand through both internal and external communications
• Responsible for the formulation of departmental plans. Proactively recommend tactical and proactive plans short to medium term (6 months - 2 years) with contingencies aligned to the overall divisional and corporate strategy
• Develop and implement a plan for human resource needs and succession planning. Create an environment which is engaging and rewarding for staff, supports retention of staff, and is conducive to the growth of a national workforce
• Drive innovative solutions through team creativity and ensure a collaborative approach with other departments. Utilise Information Technology (IT) hardware and software solutions to provide improved service levels, efficiency gains, and cost savings for the department
• Control and track the use of outsourced labour to ensure the most efficient and cost effective use of in-sourced / outsourced labour
• Demonstrates support and promote team culture by building shared responsibility, accountability, recognition and mutual respect for each other
• Champion and review the development of initiatives and programs to build organizational capability and effectiveness
• Ensure compliance and consistent operations policies and practices in line to the business needs and other regulatory requirements
• Accurately diagnose organizational issues relating to manpower, systems, processes and oversee the development and implementation of solutions to these issues
• Fosters a positive learning environment that motivates others to develop their potential through knowledge sharing and training and development opportunities
• Contribute to our community-driven initiative, dnata4good, by personally investing through our Volunteer Day Program, supporting charities and community projects aligned with our charitable pillars and embracing our CSR initiatives
• Champion dnata's Environment Sustainability Framework, living our commitment to reducing emissions, responsible consumption, and the protection of wildlife and habitats, while promoting sustainability and environmental stewardship within the aviation sector
• Be a brand ambassador, representing dnata in a professional and brand-aligned manner, reflecting our values and business strategy in public speaking engagements and representational appearances

Requirements

• Minimum Degree or Diploma from a recognized tertiary institution
• Minimum 10 years’ relevant industry experience preferably with a ground services provider, airline or airport operator at a management level
• Minimum 5 years of managerial experience
• Knowledge of Airplane Health Management (AHM), IATA Safety Audit for Ground Operations (ISAGO), International Air Transport Association (IATA), Civil Aviation Authority of Singapore (CAAS) and Changi Airport Group (CAG) standards and regulations would be a distinct advantage
• Strong analytical ability, diagnostic and problem-solving skills, with ability to anticipate future needs
• Excellent time management, prioritization, with creative and lateral thinking
• Excellent communication in English, both written and spoken

1. JOB PURPOSE

A business partnering role which is a key member of the dnata SIN management team with responsibility for the development of successful, long term, strategic relationships between customers (internal/external), based on achieving Ground Handling / Cargo product best practice and a sustainable competitive advantage.

Primarily accountable to achieve our vision ‘to be the worlds most admired air services provider’ delivering our shareholder and colleague commitments through a financially sustainable business. By doing things the dnata way, through our values of: Safe and Secure, Performance Driven, Service Excellence, Delighting Customers, Imagination and Respect.

Working closely with the Heads of Ground Handling and Cargo to support and deliver within the overall strategic framework, promoting and driving Ground Handling / Cargo product development through optimisation and innovation.

Acting as a connector, by linking across functions and product lines (Ground Handling / Cargo / Catering) to ensure that the one dnata commercial/technical expertise can deliver solutions to customer/business needs and drive these through the wider value chain.

Able to act as the Heads of Ground Handling and Cargo “adjutant” enabling the advancement of company initiatives, projects and goals whilst utilising a high level of emotional intelligence.

2. JOB ACCOUNTABILITIES LINKED TO OBJECTIVE AREAS

• Be a role model for dnata’s values: safety and security, performance driven, delighting customers, imagination, respect and service excellence
• Uphold the highest standards by ensuring policies, governance, and legal guidelines are effectively communicated and adhered to by all stakeholders, protecting our shareholder and brand value
• Owner of customer Net Promotor Scores (NPS) / Customer Satisfaction (CSAT), responsible for year-on-year increase in customer satisfaction
• Able to negotiate difficult and complex contracts, centred on delivering a value proposition focused on quality and not on commoditisation
• Foster long-term, sustainable, trust-based relationships with customers, authorities, business partners, and relevant stakeholders, enhancing dnata's presence and reputation, both locally and globally
• Coach, mentor, and develop the dnata Singapore Commercial team, empowering direct reports, holding them accountable, providing guidance and motivation to maximize performance, particularly in the context of the overall value proposition
• Contribute to our community-driven initiative, dnata4good, by personally investing through our Volunteer Day Program, supporting charities and community projects aligned with our charitable pillars and embracing our CSR initiatives
• Champion dnata's Environment Sustainability Framework, living our commitment to reducing emissions, responsible consumption, and the protection of wildlife and habitats, while promoting sustainability and environmental stewardship within the aviation sector
• Be a brand ambassador, representing dnata in a professional and brand-aligned manner, reflecting our values and business strategy in public speaking engagements and representational appearances

3. MINIMUM QUALIFICATIONS/EXPERIENCE/KNOWLEDGE/SKILLS

• Qualifications: Bachelor’s degree and/or relevant professional qualification and/or equivalent experience
• Relevant Qualification in Negotiation, preferred but not mandatory
• Experience: Proven track record of an operational or commercial role in aviation (or equivalent/adjacent sector e.g logistics), manging a multi-customer product.
• Bring an established and mature professional network, reputation and personal (personable) brand
• Exposure to and/or understanding of IATA standard contracts, preferred but not mandatory
• Knowledge/skills: Strong influencing skills and a proven ability to deal at all levels within a global business, combined with a sound knowledge of effective business leadership best practice.
• Able to handle sensitive information with discretion and to maintain confidentiality at all times
• Out-standing influencing and negotiation skills
• Strong analytical and problem-solving abilities
• Excellent communication, interpersonal and presentation skills
• Mobility Able to work across the region (approx 25% of time outside Singapore)
• Possesses a valid international drivers licence (airport, air-side drivers licence would be an advantage)
• Can obtain security clearance and qualify for an air-side security pass (no legal restrictions)

dnata APAC will be prioritizing applicants who have a current right to work in Singapore, and do not require sponsorship of a work visa.

Summary

The Team Lead will be responsible to the Head of Learning & Development for all coordination and conduct of functional training programs, management of standards and procedures for operations in his/her assigned business unit. The incumbent is responsible for the review, formulation and implementation of training plans and programs for in-house, industry, other regulatory courses for in order to achieve consistent, high quality service delivery for the respective business units.

Duties and Responsibilities

▪ Oversee all training in areas of development and delivery, and assessment and evaluation, and planning and communication in his/her business unit.

▪ Identify and assess the training needs of the job roles in consultation with stakeholders and in collaboration with the Curriculum Developer in his/her business unit.

▪ Design develops and review training and assessment programs/materials in collaboration with the curriculum developer in his/her business unit.

▪ Assess his/her training team members’ (comprising Trainers, Line Trainers and On-Job Trainers) training competencies and skills, performance and productivity to identify areas of development and growth.

▪ Coach his/her training team members to ensure consistent high standards and quality in training delivery.

▪ Establish effective working relationships and collaborations with internal and external stakeholders at various levels.

▪ Oversee evaluations of all training programs in his/her business unit and recommend strategies for continuous improvements.

▪ Conduct in-house training and briefing to share best practices as required and ensure compliance to regulatory training requirements for operations in his/her business unit.

▪ Keep abreast of industry training trends, developments, and best practices, and recommending new teaching/learning methodologies.

▪ Ensure compliance with all workplace safety, security, and health policies and procedure

Requirements

▪ Minimum in WSQ Advanced Certificate in Learning & Performance or ACLP/ACTA

▪ Minimum 5 years of demonstrable sound knowledge in operations.

▪ Minimum 2 years conducting training and assessment.

▪ Able to analyze, evaluate and assess learning challenges and develop new innovative learning solutions.

▪ Able to work independently and collaborate effectively as well as a self-starter with positive mindset.

▪ Excellent self-motivation, interpersonal, communication and project management skills.

▪ Ability to work well as both a team player and leader