Total 5 job vacancies by Enterprise Advanced System Intelligence Pte. Ltd.

· Create and execute project work plans and revises as appropriate to meet the changing needs and requirements.

· Provide consultancy service to business users in both technical and business domain areas.

· Identify resources needed and assigns individual responsibilities.

· Ensure on time delivery of project with good quality and within budget.

· Effectively apply IT Project Management methodology and enforces project standards.

· Manage day-to-day operational aspects of the project.

· Minimize exposure and risk on project.

· Resolve and/or escalate issues in a timely fashion.

· Gather business requirements from the business user(s).

· Review deliverables prepared by 3rd party contractor(s).

· Provide regular project status update to key stakeholders, project sponsor and management.

Requirements:

• Recognized degree in IT-related discipline.
• Project Management Professional (PMP) Certification or Certified IT Project Management (CITPM) preferred.
• Minimum of 2 years’ experience in IT or POS Project Management role including significant experience in implementation of medium-sized projects within the enterprise.
• Strong working knowledge of enterprise technologies, infrastructure, and ability to multi-task.
• Experience in supervising and/or managing resources.
• POS related experience will be an added advantage.
• Retail and/or F&B related experience will be a definite plus
• ITIL certified will be a plus point.

Interested candidates are invited to apply online with a comprehensive resume, via the APPLY NOW button below.

We regret that only shortlisted candidates will be notified.

Key Responsibilities

1. Sales Management:

• Develop and implement sales strategies to achieve business targets.
• Manage and lead the sales team to ensure they meet their individual and team sales goals.
• Monitor sales performance and provide regular reports to senior management.
• Identify new business opportunities and markets for POS products and services.
• Follow up on new business opportunities and setting up meetings.
• Communicate new product developments to prospective clients.
• Plan and prepare presentations.

2. Customer Relationship Management:

• Build and maintain strong relationships with key clients and partners.
• Address customer inquiries, concerns, and feedback promptly and effectively.
• Ensure high levels of customer satisfaction and retention.

3. Operational Oversight:

• Coordinate with other departments (e.g., finance, marketing, technical support) to align operations with business goals and manage inventory.
• Ensure compliance with industry regulations and company policies.

4. Financial Management:

• Prepare and manage budgets, ensuring cost-effectiveness and profitability.

5. Team Leadership and Development:

• Recruit, train, and mentor sales staff.
• Conduct performance reviews and provide feedback to team members.
• Foster a positive and productive work environment.
• Encourage professional development and continuous learning within the team.

6. Market Analysis and Strategy:

• Conduct market research to stay updated on industry trends and competitor activities.
• Develop and execute marketing campaigns to promote POS products and services.
• Analyze market data to identify customer needs and preferences.
• Adapt business strategies based on market insights and customer feedback.

7. Product Management:

• Collaborate with product development teams to improve existing POS solutions and develop new ones.
• Ensure that products meet customer needs and industry standards.
• Provide input on product features, usability, and pricing.

Required Skills and Qualifications

• Education: Degree in any discipline.
• Experience: 3-5 years in the POS industry, with a strong understanding of POS systems and market dynamics.
• Leadership: Proven experience in managing teams and leading projects.
• Sales and Marketing: Strong sales acumen and marketing skills to drive business growth.
• Analytical: Strong analytical skills to interpret market data.
• Communication: Excellent verbal and written communication skills.
• Problem-Solving: Ability to identify problems and develop effective solutions.
• Technical Knowledge: Familiarity with POS hardware and software solutions.

Job Description

·Communicate with customers via phone, email, mail or personally.

.To provide assistance over the phone or first-level remote support, otherwise, transfer/ convey the customer’s problems and requirements to the Support Team precisely and clearly, so that issues can be handled smoothly.

·Monitor and follow up on the pending problem issue, and alert the Support Team when necessary to ensure that the issue is resolved effectively within a reasonable time and customer satisfaction can be maximized.

·Arrange for hardware and delivery for support services.

·Ensure that services rendered are accurately invoiced by ensuring Delivery Orders, Support Service Forms, or other relevant documents are raised and channeled to the Finance Team for invoicing.

·Record customer’s problem and service requirements with our products and services

.Investigate and resolve customer queries

·Collect all information needed to prepare the Quotation.

.Follow up on maintenance contract renewal

·Generate accurate and send out invoices on time

·Coordinate marketing activities

.Maintain up-to-date billing system & Customer detail.

·Maintain accurate prospects and client records for sales opportunities.

·Compile & prepare Monthly service Summary & other relevant reports.

·Post-sale admin duties

·Perform any other ad-hoc duties as assigned.

Requirements

· Minimum O-level

· Strong written and verbal in English and Mandarin. (to liaise with English or Mandarin-speaking clients and associates)

· Minimum 1-year working experience

.Strong communication skills both written and verbal

.Proficiency in Microsoft Word and Excel

.Good interpersonal skills

.Ability to work in a team and call clients

.Pleasant, positive, and willing to learn

Roles & Responsibilities

• Coordinate Marketing activities.
• Liaise and follow up with customers
• Maintain up-to-date billing system & Customer detail.
• Generate accurate and send out invoices on time
• Investigate and resolve customer queries
• Daily administrative duties such as preparing reports
• Filing, sorting documents General ad hoc office job
• Communicate with customers via phone, email, mail or personally
• Perform any other ad-hoc duties as assigned.
• Post-sale admin duties

Requirements

• Minimum degree in business administration
• Strong sales skills at least 2 years’ experience and knowledge renewal maintenance contract.
• Strong communication skills both written and verbal
• Proficiency in Microsoft Word and Excel
• Good interpersonal skills
• Ability to work in team and call clients
• Pleasant, positive and willing to learn

Job Description

• Performs data analysis, identifies business needs, defines requirements, documents processes and procedures, and advises on ways to be more efficient.

• Work closely with stakeholders including Business user, Project Manager, Developers, Operation team on issues and enhancements

• Provide analysis to support the development of proposed solutions and assist in preparing the proposals

• Analyse the proposed solutions to identify any enhancement opportunities to resolve any performance gaps

• Ensure proposed solutions and/or enhancements are aligned with user needs and requirements

• Keep proper documentation of detailed specifications and solution enhancements

• Assist in the implementation of new solutions by coordinating User Acceptance Testing (UAT) and integration testing in accordance with the implementation plan

• Run user training sessions and provide user guide

• Assist Project Managers in project matters

• Escalate any issues to relevant team members for resolution

Requirements:

• Minimum Bachelor’s degree
• Able to speak Mandarin to communicate with Chinese Clients
• Having experience in POS will be a plus