Total 3 job vacancies by Flounders Pte. Ltd.

• Oversee daily bar operations, ensuring efficient service.
• Maintain cleanliness and organization of the bar area.
• Ensure the highest quality of beverages served.
• Recognise the regular guests and highlight to the team about the particular guest’s preferences.
• Ensure guests’ requests are not delayed.
• Record and report all guests’ complaints to the team immediately.
• Promote the Bar by establishing a loyal and regular customer base, maintaining a regular customer database and personalising customer service.
• Attend all team briefs as required.
• Perform miscellaneous job-related duties as assigned.
• Monitor and manage inventory levels of liquor, beer, wine, and supplies.
• Handle customer complaints and feedback effectively.

Position Overview: As a Bar Hostess, you will play a key role in creating a welcoming atmosphere for guests at the bar. Your primary responsibility will be to greet and seat guests, manage reservations, and ensure that everyone has a pleasant and enjoyable experience. You will work closely with the bar staff to maintain service quality and uphold the bar’s standards.

Key Responsibilities:

• Greet and welcome guests upon arrival, providing a warm and friendly atmosphere.
• Manage seating arrangements, including reservations and walk-ins, ensuring efficient guest flow.
• Provide guests with information about the bar’s menu, specials, and promotions.
• Assist guests in finding seating and ensure they are comfortable.
• Coordinate with bartenders and servers to ensure prompt service and guest satisfaction.
• Monitor the cleanliness and organization of the bar area and surrounding spaces.
• Address guest inquiries, concerns, and complaints in a professional manner.
• Assist in managing private events and special functions as needed.
• Maintain knowledge of bar offerings, including drinks, cocktails, and food pairings.
• Foster a positive and friendly environment for both guests and staff.

Requirements:

• Previous experience in a hospitality or customer service role, preferably as a hostess or in a bar/restaurant setting.
• Strong communication and interpersonal skills.
• Ability to multitask and remain calm in a fast-paced environment.
• Basic knowledge of cocktails, beer, and wine is preferred.
• Availability to work flexible hours, including evenings, weekends, and holidays.
• A friendly and approachable demeanor with a positive attitude.
• Must be of legal drinking age.

Preferred Qualifications:

• Familiarity with reservation management systems or point-of-sale (POS) systems.
• Certification in Responsible Beverage Service (RBS) or equivalent training.

Physical Requirements:

• Ability to stand for long periods and lift up to 25 pounds.
• Comfortable working in a busy, dynamic environment.

The Bar Manager is responsible for overseeing the daily operations of the bar, ensuring exceptional service, managing staff, and maintaining a positive atmosphere for guests. This role requires strong leadership, organizational skills, and a deep knowledge of beverages and bar management.

Key Responsibilities:

• Oversee daily operations of the bar, including staff management, inventory control, and customer service.
• Recruit, train, and supervise bar staff, ensuring they provide high-quality service and maintain cleanliness and safety standards.
• Develop and implement bar menus, including drink specials and seasonal offerings, to enhance guest experience and maximize sales.
• Manage inventory, ordering, and stock levels to ensure optimal supply and minimize waste.
• Monitor and maintain compliance with health and safety regulations, licensing laws, and responsible beverage service practices.
• Handle customer inquiries, complaints, and feedback professionally to ensure guest satisfaction.
• Analyze sales reports and financial data to make informed decisions about pricing, promotions, and staffing.
• Create and implement marketing strategies to attract new customers and retain existing ones.
• Maintain a clean and organized bar area, ensuring all equipment and supplies are in good working condition.
• Collaborate with other departments, such as kitchen staff, to ensure a seamless service experience for guests.

Requirements:

• Previous experience as a Bar Manager or in a similar supervisory role in a bar or restaurant setting.
• Extensive knowledge of alcoholic beverages, cocktails, and mixology.
• Strong leadership and interpersonal skills, with the ability to motivate and manage a diverse team.
• Excellent communication skills, both verbal and written.
• Strong organizational and time management skills, with the ability to multitask and work under pressure.
• Proficient in using point-of-sale (POS) systems and inventory management software.
• Availability to work flexible hours, including evenings, weekends, and holidays.
• Certification in Responsible Beverage Service (RBS) or equivalent is preferred.

Preferred Qualifications:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Experience with budgeting, financial reporting, and cost control.

Physical Requirements:

• Ability to stand for long periods and lift up to 50 pounds.
• Comfortable working in a fast-paced, dynamic environment.