Total 2 job vacancies by Gn Trois Marketing Pte. Ltd.

As the Cafe Manager at PAZZION Cafe, you will play a pivotal role in ensuring the smooth daily operations of our cafe. You will be responsible for overseeing the cafe staff, managing inventory, upholding our high standards of customer service, and contributing to the overall success of our cafe.

Job Responsibilities

Team Leadership:

· Recruit, train, and supervise cafe staff, including baristas and kitchen staff.

· Set performance expectations and provide ongoing coaching and feedback.

· Foster a positive work environment that encourages teamwork, enthusiasm, and excellent customer service.

Operational Management:

· Ensure the cafe is well-maintained, clean, and organized at all times.

· Manage inventory, including ordering supplies and monitoring stock levels.

· Oversee the preparation and presentation of food and beverages, ensuring quality and consistency.

· Planning of monthly roster for the team, taking into account peak hours and customer traffic.

Customer Service:

· Lead by example in delivering exceptional customer service.

· Handle customer inquiries, complaints, and feedback in a professional and timely manner.

· Implement strategies to enhance the overall customer experience.

Financial Management:

· Monitor daily sales and expenses to achieve budgetary goals.

· Implement cost-control measures to maximize profitability.

· Assist in pricing strategies and menu development.

Compliance and Safety:

· Ensure compliance with all health and safety regulations.

· Maintain cleanliness and hygiene standards in accordance with food safety guidelines.

· Stay updated on relevant industry regulations and best practices.

Job Requirements

· Minimum 3 years of relevant experience as a café manager

· Able to work under pressure in a fast pace environment

· Passion for good food and beverage

· Commitment to excellent customer service

· Excellent interpersonal skills with the ability to manage and motivate a team

· Candidates with barista skills will be an added advantage

Responsibilities:

· Greet and welcome customers as they enter the store, creating a friendly and inviting atmosphere.

· Assist customers in finding the ideal products that suit their preferences and needs.

· Provide in-depth product knowledge and educate customers on the latest fashion trends, features, and unique selling points of our company products.

· Process sales transactions accurately and efficiently, handling cash, credit cards, and other payment methods.

· Meet and exceed individual and team sales targets while maintaining high levels of customer satisfaction.

· Handle customer inquiries, complaints, and returns in a professional and courteous manner.

· Assist with housekeeping, inventory management, and conducting regular stock checks.

Requirements:

· Proven experience in retail sales, preferably in the fashion industry or footwear segment.

· Passion for fashion, footwear, and staying current with industry trends.

· Excellent communication and interpersonal skills, with the ability to engage and connect with customers.

· Strong sales acumen and the ability to upsell products effectively.

· Customer-focused approach with a positive attitude and a willingness to go the extra mile for customer satisfaction.

· Ability to work in a fast-paced environment and handle multiple tasks efficiently.