Total 3 job vacancies by Hash Beaver Pte. Ltd.

**Job Responsibilities:**

1. Responsible for the construction and establishment of the Web3 operations system, and formulate operational plans suitable for Web3 products based on the current industry and competitive development stages.

2. Develop promotional plans for activities, promote through social media, official website, partners, and other channels, and optimize activity plans based on data analysis results to improve activity quality and user participation.

3. Identify and contact potential partners, and negotiate cooperation plans.

4. Manage and maintain the company's official Twitter, Medium, Discord, and Telegram accounts, publish and promote information related to the market and business.

**Job Requirements:**

1. More than 1 year of experience in Web3 operations.

2. Passionate about the Web3 industry, with strong self-motivation and execution capabilities.

3. Good writing skills, able to quickly extract project highlights and write high-quality project introduction articles in both Chinese and English.

4. Sensitive to data, with strong logical thinking and data analysis skills, able to advance operational work based on data analysis.

5. Excellent communication skills and team spirit, good at integrating multiple resources to achieve work goals.

6. Support for remote work.

7. Possess Web3 media, Web3 KOL, and other resources.

Strategic Planning and Execution:

• Develop and execute product operations strategic plans based on company goals and market needs.
• Oversee the entire product lifecycle from conception to launch and post-launch.

Team Leadership and Development:

• Lead, mentor, and develop a high-performance product operations team.
• Foster a culture of innovation, collaboration, and continuous improvement within the team.

Market Research and Analysis:

• Conduct in-depth market research to understand industry trends, competitive landscape, and customer needs.
• Analyze market data to provide actionable insights and recommendations for product development and optimization.

Product Performance and Optimization:

• Monitor and analyze product performance metrics to identify areas for improvement and implement solutions.
• Collaborate with cross-functional teams to enhance product features and user experience.

Customer Engagement and Support:

• Develop strategies to increase customer engagement and satisfaction.
• Ensure effective customer support processes are in place to promptly address user queries and issues.

Stakeholder Management:

• Communicate effectively with internal and external stakeholders, including executives, partners, and customers.
• Manage relationships with key stakeholders to ensure alignment and support for product plans.

Requirements:

• At least 5 years of product operations experience, preferably in the internet finance industry.
• Bachelor's degree or higher in business, finance, marketing, or a related field.
• Proven track record in managing large-scale internet finance products and operations.
• Proficiency in both Chinese and English, with strong oral and written communication skills.
• Strong leadership and team management abilities.
• Excellent analytical and problem-solving skills.
• Ability to work in a fast-paced and dynamic environment.

Preferred Qualifications:

• Experience with cloud computing products.
• Advanced degree in a related field.
• Understanding of regulatory requirements and compliance in the financial industry.

Customer Support:

- Provide daily customer support for the cloud computing power platform, including but not limited to responding to user inquiries in both English and Chinese via Telegram, Email, and other channels.

- Address and resolve customer issues, ensuring high levels of customer satisfaction through effective communication and problem-solving.

Issue Feedback and Tracking:

- Collect, organize, and track user feedback and issues related to the daily use of the cloud computing power platform.

- Collaborate with the product and technical teams to ensure timely resolution of reported issues.

Product Usage and Feedback:

- Assist users with the daily use of the cloud computing power platform, providing guidance and support as needed.

- Gather user feedback on the platform and its features, and report this feedback to the product team for continuous improvement.

Documentation and Reporting:

- Maintain accurate records of customer interactions and support activities.

- Prepare regular reports on customer support metrics and issue resolution status.

Requirements:

- Minimum of 1 year of experience in customer support or a related field.

- Proficient in both English and Chinese, with excellent verbal and written communication skills.

- Strong problem-solving skills and the ability to handle multiple tasks simultaneously.

- Detail-oriented with strong organizational skills.

- Experience in the cryptocurrency or cloud computing industry is a plus.