Total 14 job vacancies by Ikano-Retail

About the job
We want to fill this position with a proactive enthusiast who can support the growth of IKEA through development of tools, solutions, and planning models to develop business performance management capabilities, together with the team.

Your assignment

• To analyse, design, develop, maintain, and administer integrated plans and models, within and including the integrated planning solutions and tools, including preparation of technical documentation, user guides and training materials.
• To answer queries from end users relating to the integrated planning tool and models.
• To support the Business Navigation team in the capture, delivery, and prioritisation of planning, forecasting and simulation needs.
• To support with the driving of an integrated planning culture across the business, through use of this single source of truth on budgets, forecasts and plans for streamlining simulations, business steering, follow ups and management reports.
• Support on financial and commercial analytics or other relevant topics and analysis.

Your profile

• Experience with developing Planning Analytics / TM1 or similar OLAP / Functional databases solutions, broad understanding of data analytics, having worked for any part of the analytics cycle, with at least 3 years’ experience.
• Fundamental understanding of financial concepts and the core purpose of integrated planning across functions including designing data capture templates and workflows.
• Exposure to working on various planning models in financial, retail, logistics, human resources, as well as fundamental understanding of digital technology and computer science concepts would be an added advantage.
• Strong interest and passion in business navigation & analytics, with a hint of love for IKEA and Home Furnishing and our culture and values.

In your role as IKEA Restaurant Team Leader, you will support your manager to fulfil the purpose of IKEA Food and the development of the IKEA business.

Your assignment: 

• Support your manager with the store business plan and IKEA Food action plans by contributing to the action plan in the area of your responsibility and implementing them together with your team;
• Secure an irresistible food offer by ensuring attractive presentation and communication of the range;
• Actively learn about the content, origin and benefits of the product range and share this knowledge with your team;
• Ensure that your area is efficiently maintained as well as clean, organised, attractive and inviting to provide a positive customer experience;
• Implement commercial opportunities to grow sales and profitability by using the Commercial Review as a base and other appropriate tools;
• Operate IKEA Food according to IKEA Quality and Food safety requirements and implement the IKEA HACCP plan to meet store requirements.

• You will support the SFM & Bistro TL & Manager in the administration and operation of the Swedish Food Market and Swedish Bistro
• You ensure efficient operations of your section with special attention to the preparation and serving of food that enhance visitor experience.
• You look into customers’ concern in our food and services and provide solutions and corrective actions of necessary.
• Assist SFM & Bistro TL & Manager on goods supply forecast, stock controls and ensure proper cash handling procedures in accordance to the IKEA Safety & Security Risk Manual.
• Constantly follow up on the quality and food safety regulations and ensure a safe working environment for co-workers/ customers in accordance with all local health and safety regulations, operational and HACCP standards.
• You must check, verify and confirm the receipt of goods and to ensure quantity received matches the quantity invoiced by the supplier /prices invoiced by suppliers matches prices in our Purchase Orders.
• To ensure goods received from suppliers are stored in a First Expire First Out (FEFO) manner with date of delivery indicated on the package and supplier invoices and/or delivery orders are in place upon delivery of goods.
• You will need to co-ordinate with Team leader, managers & admin staff in resolving issues related to delivery of goods including quantity, pricing and quality.
• You support cost control by assist in materials requisitions, purchases and prepare reports for resource forecast and inventory management.

Reporting to the Facilities Manager, you will use your technical expertise to support the Facilities department in maintenance and repair tasks on the interior and exterior of IKEA Tampines building.

Your assignment

• Manage and attend to requests relating to mechanical and HVAC systems in the building (e.g. fire protection system, sprinkler, air compressor, chiller checking, AHU checking, etc.)
• Perform investigation and rectification works and update the Supervisor/ Technical Officers.
• Perform and ensure all preventive maintenance works are carried out according to the maintenance programs and procedures.
• Carry out any ad-hoc maintenance or repair work as assigned while ensuring safety first.
• Follow up and provide timely updates to Team leader and Manager on the status of the request.
• Identify and report the need for repairs or breakdown issues.
• Undertake other duties as per assigned.

Your profile

• Minimum 3 years of experience in facility/building maintenance.
• Possess at least a Professional Certificate/NiTEC in Mechanical/Electrical or equivalent.
• Good communication and interpersonal skills.
• Possess a good safety mindset and displays good WSH behaviour.
• Effective team player with good attention to details and strong follow-up skills.
• Strong multi-tasking ability and able to work in a fast-paced retail environment.
• Able to commit working on AM & PM shift, including weekends and public holidays.

About the job

Reporting to the Visual Merchandising Manager, you will support the Communication & Interior Design (Com&In) Department in creating inspiring store solutions for an easy and convenient shopping experience and providing effective range presentation and store communication within the Store to inspire our visitors based on local consumers demographic and needs.

Your assignment

• Use visual merchandising competence to strengthen the uniqueness of the IKEA identity in range presentation solutions in the store by working with store layout, range presentation and vitality.
• Use the knowledge of people's needs and dreams in the local market to plan and implement relevant, inspiring, affordable and commercial range presentation solutions that reflect a wide variety of styles, price levels, meet the many individual tastes and exceed our visitor's expectations.
• Actively contribute to gathering insights about store layout and range presentation and translating this knowledge into relevant and inspiring store solutions that will support a convenient shopping experience and reflect the local needs of life at home.
• Stay up to date with knowledgeable about home furnishing, retailing and trends in order to generate creative directions that inspire and surprise visitors with a strong visual impression.

About the job

Reporting to the Replenishment team Goods Flow Team Manager, the Process Leader will coordinate and optimise operations to ensure all products are replenished in the store. This will result in agreed product availability for IKEA customers and the correct quality of the goods flow process in the store at the lowest possible cost.

Your assignment

• Implement agreed logistics actions stated by the store business plan into the goods flow process, track and monitor the assigned KPIs.
• Lead the team in replenishment operations through planning and directing.
• Influence positively the quality of products, merchandising and customer shopping experience in the floor.
• Create optimal product availability by coordinating with Sales department and taking care of the sales space management process
• Ensure efficient daily replenishment operations accordingly to the Global Service Protocol and secure that the work of good flow team complies with the IKEA code of conduct, internal IKEA regulations and local legislation relating to health, safety and security and environment.
• Coordinates daily stock counting to ensure optimal inventory accuracy
• Support replenishment team co-workers’ competence development by sharing own knowledge of effective and efficient goods flow processes.

About the job

Reporting to the Goods Flow Team Manager, you will be responsible for the goods flow process in receiving or replenishment or full serve in the warehouse; ensuring the most efficient, commercial and safe way possible to provide a good shopping experience for our customers.

Your assignment

• You will contribute to the highest goods availability for our customers, using the correct and on-time execution of the assigned goods flow working methods.
• You will perform effectively the store goods flow replenishment tasks in the assigned area, using the available systems and tools that support an efficient goods flow process and data integrity.
• You will perform inventory checks and ensure data integrity and the highest stocks availability for customers
• You will follow quality, security and safety service standards and comply with procedures, rules and regulations
• You will be available to support other co-workers in the departments and other areas of replenishment when required
• You may be required to operate pallet jack to move heavy articles

About the job

Reporting to the Goods Flow Team Manager, you will be responsible for the goods flow process in eCommerce in IKEA Tampines; ensuring the most efficient, commercial and safe way possible to provide a good shopping experience for our customers.

Your assignment

• You will be responsible for the picking of articles in the warehouse and shop floor for online and store customers, ensuring there is no backlogs in order to meet the delivery schedules
• You will perform inventory checks and ensure data integrity and the highest stocks availability for customers
• You will adhere to quality, security and safety service standards and comply with procedures, rules and regulations
• You will ensure the warehouse is clean and safe for work
• You may be required to operate pallet jack to move heavy articles

Your assignment

• Use visual merchandising expertise to enhance IKEA’s unique identity through strong home furnishing solutions by working with store layout and impactful product presentations.
• Actively support and contribute to department goals by proposing initiatives that drive business growth, collaborating closely with cross-functional teams to implement plans.
• Leverage knowledge of local market needs and aspirations to plan and implement relevant, inspiring, affordable, and commercial product presentations that reflect a wide range of styles and price levels, meeting diverse tastes to inspire our visitors.
• Contribute to gathering insights on store layout and product presentation, translating this knowledge into relevant and inspiring store solutions that support a convenient shopping experience and reflect local home-living needs.
• Stay up to date and knowledgeable about home furnishing, retail, and trends to create impactful visual concepts that surprise and inspire visitors.
• Respect routines and responsibilities, working with various teams to act quickly on commercial opportunities and understanding the impact of actions on financial results.
• Ensure high-quality, efficient, and cost-conscious execution of planning and presentation solutions by aligning with national guidelines and applying proven practices.

About the job

The Recovery Team Leader will be responsible for leading the recovery department in optimizing operations and processes. This role focuses on enhancing customer satisfaction and reducing costs associated with poor quality by proactively managing the team to identify, investigate, and report quality defects in-store.

Your assignment

• Oversee the recovery team to ensure adherence to the As-Is principles and the commercial aspects of the Functional Review for Recovery and Quality.
• Ensure that recovery operations are efficient, effective, and aligned with overall store goals, prioritizing customer satisfaction and quality.
• Monitor product quality, blocking and reporting potential quality issues by issuing Store Quality Reports (SQRs) in CASY. Provide constructive feedback based on customer and co-worker input regarding quality concerns.
• Foster a collaborative environment across functions to ensure all team members contribute to the recovery process, focusing on prevention, revenue optimization, and sustainability.
• Ensure the Recovery area is a safe and secure environment for both customers and staff. Promote a culture of safety where team members feel comfortable raising concerns.
• Actively analyze Quality KPI performance, prioritize initiatives to improve results, and enhance team competencies.
• Develop and implement training programs to promote the IKEA culture and ensure diversity is valued, creating a positive workplace environment.
• Ensure compliance with company rules and standard operating procedures (SOPs) in the recovery area, and actively participate in the iCheck/weCheck process.

About the job

Together with the team, you will support and navigate the growth of IKEA and steer the business towards sustained long term profitability, including securing financial business performance and compliance with policies and standards.

Your Assignment

• To lead the store Business Plan process together with the Steering Team and proactively work with local market data to understand people’s life at home and our customers experience across all touchpoints to provide relevant insights;

• To take the lead and drive performance update, commercial and operational insights (where possible) and secure the relevant inputs during the forecasting and budgeting process;

• To work closely with the Commercial Team in identifying commercial opportunities and promote the use of business case thinking when evaluating and acting on those opportunities;

• To drive and coordinate the financial business planning process and secure that the financial dimensions are aligned with the store challenges and priorities while involving and creating commitment among stakeholders;

• To have a good and full understanding of the Profit & Loss (P & L) for the store and steer actions to provide store in shape as new, managing and/or reducing costs while considering all impacts on the P&L and follow up on result and activate scenario plan (if applicable);

• To steer the effective use of staffing resources through using process effectiveness KPIs to ensure constant evaluation and improvement of our staff planning;

• To provide relevant, user-friendly business information, promote standardised reports and secure competence in the organisation to allow for analysis and understanding of the performance to make optimal business decisions; 

• To secure all investments are done with proper analysis/ ROI, considering all aspects of different projects;

• To ensure and implement relevant rules and guidelines in the areas of Risk and Compliance, cash administration routines, accounting rules among others

Your profile

• A strategic finance business partner with at least 10 years of leadership experience, strong analytical skills and commercial acumen to be able to translate business needs into financial consequences and solutions;

• A collaboration champion with strong influencing skills to navigate and succeed in a large matrix organisation;

• A leader who has experience in leading teams, preferably in retail environment coupled with budget and business steering;

• A retailer who contributes towards the business through actions and presence including weekends, public holidays and on rotating shifts

About the job

The Intern is expected to support the day-to-day IT operations and ensure that Service Desk is operating in a timely manner and in line with agreed-on service levels.

Your assignment

Provide Business IT support to the store:

• Ensure that IT systems perform with high availability, performance, and security
• Oversee Service Desk Operations and Compliance

Day-to-day IT Operations (Core Responsibilities):

• Assess assigned severity levels on Service Desk and comply with agreed-on service levels
• Investigate and resolve issues posted on the Service Desk
• Support user enquiries on IT issues over the phone/email/remote assistance
• Develop quick Level 1 & 2 resolution processes for common issues
• Communicate with end-users regarding incident status
• Provide IT Support/Installation/Configuration for the company's PC end-users
• Provide troubleshooting on Computer Hardware/Software (including POS) and Network problems
• Arrange with Technicians for repairs/maintenance of Hardware
• Monitor software license compliance through physical checks and tools (Service Desk and SCCM).
• Coordinate on-site work with authorized vendors during rebuild, relocations or repairs.

Your profile

Motivation:

• Passionate about IT solutions and trends in the retail industry
• Strong sense of achievement in driving IT operational support

Knowledge:

• Currently pursuing a Diploma in IT Professional disciplines (Computer / Information Technology)

Capabilities:

• Resolve IT support issues and service requests in a structured and timely manner
• Excellent teamwork and establish good working relationship with users and service providers
• Customer service mind-set, self-starter, process improvement orientation
• A technical, logical thought process with strong communication skills and has a good command of English

About the job

Are you passionate about shaping the future of omnichannel retailing? As the Omnichannel Development Manager at Ikano Retail, an IKEA retailer in 5 countries, you will play a pivotal role in enhancing the customer experience across multiple channels. You will drive strategic initiatives that elevate both the in-store and digital experiences, ensuring a seamless, personalized journey for our customers. Your work will be crucial in aligning key stakeholders and spearheading the development of innovative customer-facing solutions that define the future of IKEA’s omnichannel presence.

Your assignment

In this role, you will:

• Drive the creation of a unified customer experience that increases accessibility, convenience, and loyalty across all digital and physical touchpoints.
• Collaborate with functional and market leaders to remove barriers to a seamless shopping experience and empower store coworkers with tools and training for omnichannel selling.
• Drive strategic initiatives such as launching new payment & financing solutions or new digital solutions, such as personalized content and AI support, to enhance both in-store and online customer engagement.

• Reporting to the Kitchen Production Manager and responsible for the operations of the Kitchen production area and supporting the entire shift of Restaurant, Swedish Food Market and Bistro.
• Assist in forecasting and purchasing of food and good supply.
• Ensure an efficient operation by monitoring man-hours roster closely and supervise activities of co-workers in the Kitchen. 
• You look into waste management, portioning and kitchen production as part of a continuous effort to improve the efficiency of the operations.
• Ensure that facilities of kitchen conform to safety & sanitary regulations and HACCP standards. Ensuring food safety procedures are carry up as and when.
• Assist in menu implementation and launches.