Total 22 communications executive job vacancies in Singapore

At Income, we aim to create exponential value and cultivate dynamic learning culture. As part of Income’s Actuarial Pricing Team, candidate will work closely and collaborate with stakeholders across the organization to deliver business-oriented, customer-focused and innovative insurance solutions.

Responsibilities:

• Assist pricing team in product pricing project, including performing Regression Testing & User Acceptance Testing for new product implementation
• Provide ad hoc support to Product Development, Distribution, and Policy Servicing teams on client requests, including post-sales illustrations and customer queries
• To support updates and enhancement for Policy Illustration and Post Sales illustration templates
• Assist in the preparation of regulatory reporting filings for new product
• Adopt design-thinking and agile framework in delivering project.

Requirements:

• 1 - 2 years of experience working in a life insurance function within an actuarial capacity preferred, fresh graduates with relevant coursework or internships are encouraged to apply.
• Bachelor’s degree in Actuarial Science, Mathematics, Statistics or related field with good progress in actuarial credentials (e.g. ASA, AIA, AFA) from a recognized international actuarial body
• Ability in critical thinking, problem solving and decision making
• Excellent communication skills with the ability to present information clearly and concisely
• Detail oriented with a commitment to accuracy and quality
• Adaptable and open to dynamic working environment and willing to explore new ways of working
• Strong teamwork and collaboration skills

Your key responsibilities include, but are not limited to:

• Responsible for fit & proper assessment applicable to the appointment of representatives under Representative Notification Framework (RNF) within agreed timeline, which includes:conducting fit and proper assessment on each candidate
  making recommendation on the suitability of each candidate
  flagging out adverse findings and escalating of case for further evaluation
• Ensure completeness of documentation for each candidate.
• To liaise with candidates, hiring manager and internal stakeholders on all matters relating to the recruitment of the candidate:missing information or supporting documents required for due diligence checks
  funding schemes extended to candidate
  signing of Agency Agreement with candidate
  validation of Talent Transition Funding (TTF) package offer
• Provide regular statistics & report to Distribution Channels related to candidate & appointment of representatives
• Conduct periodic declarations and checks such asquarterly review of representatives who are appointed with enhanced monitoring
  daily credit monitoring on representative financial status
  annual self-declaration from representative
• Support for other Distribution Support function such as: - reference check requestgranting of sales authority
  handles audit request related to fit & proper assessment
  regular review of process to streamline and ensure relevancy
• Any other projects or tasks as assigned

Qualifications:

• Degree or Diploma in any discipline
• At least 2 years’ experience in Distribution Support, particularly in MAS Representative Notification Framework
• Proficient in Microsoft Office Applications such as Excel, Word and PowerPoint
• Highly organized, focused and able to work under tight timelines and pressure
• Independent, self-driven and results-oriented
• Meticulous with a keen eye for detail
• Strong interpersonal skills and ability to influence stakeholders

The Investment Operational Risk and Compliance team is part of the Risk Management Department which drives risk management agenda, ensures sound and effective risk management framework and promotes risk culture. The team oversees and conducts the operational risk management function for Income’s Investment related activities and ensures these activities are compliant with applicable laws, regulations, and internal standards. We are looking for a strong and pro-active team player who wants to grow with Income to join us.

Your main responsibilities will include:

Investment Operational Risk

• Drive and Support the Investment Operation Risk framework, procedures, and related activities, in the areas of Risk

Management / 2nd Line of Defence.

• Conduct the Incident Notification and Reporting (Ops Loss) for Investment related activities
• Provide support to Risk and Control Self-Assessment (RCSA), Control Testing and Quality Assurance Review, and recommend enhancements on adequacy of the design of internal controls and processes
• Review the Investment Management Agreement (IMAs), Investment Portfolios Guidelines, Subscription Documents and other requests from our Investment Teams.
• Review the Investment Breach Register and Investment's team standard operating procedures (SOP) on a regular basis.
• Participate to the regular review on External Fund Managers.
• Coordinate and prepare Monthly Incident Reporting with the Investment personnel for Risk Management reporting
• Coordinate and support for Substantial Shareholding reporting for other jurisdictions other than SG

Investment Compliance (Regulatory)

• Support to the Investment Compliance (Regulatory) framework, policies, procedures, and related activities (i.e., assessment, dissemination and advisory on Regulations applicable to Investment activities)
• Review and assess Investment Regulatory Breaches, prepare notification to Authorities
• Report and escalate compliance shortcomings, violations and breaches to Senior Management, Board committees, and Authorities.
• Contribute in the preparation of compliance report on a quarterly basis

Qualifications

• Degree in Accounting, Finance, Law or equivalent
• Experience in Asset Management / Investment will be preferable
• Minimum 3 to 5 years of relevant experience either in Portfolios Operations or Investment Compliance or Operational Risk
• Familiar with MAS regulations, notices and guidelines with respect to Fund Management and Insurance Investments will be a plus (e.g. Securities & Futures Act, Code of Collective Investment Schemes, MAS Notice 307, CPF Investment Guidelines).
• Good in communication and writing skills, able to present to and engage with different audience
• Team player with good interpersonal skill, able to work independently as well
• Analytical skills

Your key responsibilities include, but are not limited to:

• Responsible for fit & proper assessment applicable to the appointment of representatives under Representative Notification Framework (RNF) within agreed timeline, which includes:conducting fit and proper assessment on each candidate
  making recommendation on the suitability of each candidate
  flagging out adverse findings and escalating of case for further evaluation
• Ensure completeness of documentation for each candidate.
• To liaise with candidates, hiring manager and internal stakeholders on all matters relating to the recruitment of the candidate:missing information or supporting documents required for due diligence checks
  funding schemes extended to candidate
  signing of Agency Agreement with candidate
  validation of Talent Transition Funding (TTF) package offer
• Provide regular statistics & report to Distribution Channels related to candidate & appointment of representatives
• Conduct periodic declarations and checks such asquarterly review of representatives who are appointed with enhanced monitoring
  daily credit monitoring on representative financial status
  annual self-declaration from representative
• Support for other Distribution Support function such as: - reference check requestgranting of sales authority
  handles audit request related to fit & proper assessment
  regular review of process to streamline and ensure relevancy
• Any other projects or tasks as assigned

Qualifications:

• Degree or Diploma in any discipline
• At least 2 years’ experience in Distribution Support, particularly in MAS Representative Notification Framework
• Proficient in Microsoft Office Applications such as Excel, Word and PowerPoint
• Highly organized, focused and able to work under tight timelines and pressure
• Independent, self-driven and results-oriented
• Meticulous with a keen eye for detail
• Strong interpersonal skills and ability to influence stakeholders

Key Highlights

• 1 year contract renewable basis
• Attractive remunerations and monthly incentives
• Our Contact Centre is located within walking distance from Tampines MRT station.
• Working Hours: 5-day work week from Monday to Friday, 9am to 6pm (Exclude PH/Weekends)

Job Description

Let your passion for service come alive in your profession. You thrive on lending a helping hand in helping those who need assistance and always take responsibility to ensure all given tasks are completed promptly. If you have an outgoing personality and enjoy talking to people, and pride yourself in having a soothing and reassuring voice, you are warmly invited to apply to join our dynamic team.

As the service ambassador of our company, you will identify and address customers' uncertainties. You will offer solutions and lend a helping hand in alleviating their concerns. Your active listening and reassuring voice will come a long way in ensuring that our policyholders' enquiries are handled in a prompt and professional manner on a daily basis and that our Contact Centre remains the preferred way for our customers to reach us.

You will be required to:

• Attend to enquiries on various fronts, effectively maintaining our Contact Centre's high level of accessibility

• Empathize with customers, and offer clear and relevant advice

• Provide policy recommendations and refer customers to client advisers for more comprehensive explanations

• Perform post-case administration for future reference

Qualifications -

To join us as a Customer Service Officer (Contact Centre), you should:

• Have obtained NITEC cert, diploma or degree in any field. Relevant insurance certification will be an advantage

• Have at least 1 year of experience in customer service, preferably in a contact centre

• Enjoy people engagement and providing sound advice, have patience in dealing with complex problems

• Have strong interpersonal skills and the ability to answer queries clearly over the phone

• Be result-oriented and enjoy seeing tangible results of your hard work

The Life and Health Operations (LHO) department plays a pivotal role in ensuring we provide our customers with affordable and comprehensive life and health products, with efficient processes to allow optimal service to our customers.

As an Executive, you will report to the Life Claims Section Lead, manage health/minor claim assessment (including managed healthcare system) and handle administrative duties.

Key responsibilities include:

• Assess policy liability, compute and determine the claim amount payable based on policy cover and management guidelines for claim types such as minor claims of individual personal life insurance and managed healthcare system etc.
• Recommend payment or rejection of claims, ensuring timely and fair settlement of claims
• Ensure that claims are settled within the target time set and pending claims are reviewed within the target period
• Ensure that claims are processed in accordance to the service level agreements set within the organization and with external bodies such as CPF Board, vendor for panel clinics
• Work closely and maintain good rapport with representatives (financial consultants, advisers, brokers, etc.), officers and staff of other departments
• Communicate effectively with claimants and related parties, reinsurers, and external stakeholders such as the CPF Board, and hospitals, clinics, nursing homes, vendor for panel clinics in the course of claims administration
• Handle claim enquiries, service recovery, complaints, appeals and customer care matters
• Review and suggest process improvements for developing or implementing best practices
• Participate in operation efficiency and A.I. driven projects to bring efficiency to claims processes
• Undertake any projects or duties, including administrative duties, as assigned by Section Lead or Head of Function

Qualifications

• Diploma or Degree holder with 1 year of experience in Claims or Underwriting
• Good background in health claims
• Good policy language skills enabling accurate and consistent policy wording interpretation
• Good critical thinking skills and ability to handle complex computations
• Good written and communication skills, committed team player
• Meticulous with good analytical and administrative skills
• Able to multi-task and work independently
• Ability to work under pressure and manage deadlines
• Customer centric

The candidate will manage the accounts receivables, debt analysis and collection from various intermediaries. Key responsibilities will include:

• Responsible for prompt collection for all outstanding debts by performing outstanding debt recovery activities and monitoring overdue account receivables via calling, emailing, or other communications.
• Investigate and resolve discrepancies or disputed transactions with policyholders/ intermediaries/other stakeholders.
• Prepare reminder letters or appointment letters (if necessary)
• Prepare and perform/ allocate premium payment updates
• Prepare monthly/quarterly updates and analysis on outstanding cases
• Monitor all accounts for possible bad debt write-offs
• Liaise closely with intermediaries and internal / external stakeholders proactively to reduce credit exposure and build/foster strong relationships
• Handle enquiries from intermediaries / external stakeholder and ensure that queries / issues are promptly attended to and resolved
• Resolves unallocated receipts by reviewing outstanding report, payment history and liaising contact with internal and external parties
• Prepares and collate the monthly / quarterly management statistics and analysis for business reporting.
• Perform statement reconciliation in a timely manner
• Achieve productivity, efficiency and quality in recovery work done
• Performs updates of standard operations procedures
• Collaborate with Business Owners and IT on systems enhancements/ projects
• Initiate process improvement initiatives, support and participate in system enhancements and testing
• Assist the Superior and support the operational business as required.

Requirements:

• Degree / Diploma holder
• Min 1 year of credit control experience
• Preferably knowledge in PowerBI, Power Query, coding skillset
• Good knowledge in MS Excel
• Familiarity with bookkeeping and basic accounting procedures
• Proactive, good interpersonal, communication and analytic skills
• Highly organized, attention to details
• Fast learner who is able to multi-task
• Pleasant, positive personality, enjoys collaborating with others and a team player

Your key responsibilities include, but are not limited to:

• Responsible for fit & proper assessment applicable to the appointment of representatives under Representative Notification Framework (RNF) within agreed timeline, which includes:conducting fit and proper assessment on each candidate
  making recommendation on the suitability of each candidate
  flagging out adverse findings and escalating of case for further evaluation
• Ensure completeness of documentation for each candidate.
• To liaise with candidates, hiring manager and internal stakeholders on all matters relating to the recruitment of the candidate:missing information or supporting documents required for due diligence checks
  funding schemes extended to candidate
  signing of Agency Agreement with candidate
  validation of Talent Transition Funding (TTF) package offer
• Provide regular statistics & report to Distribution Channels related to candidate & appointment of representatives
• Conduct periodic declarations and checks such asquarterly review of representatives who are appointed with enhanced monitoring
  daily credit monitoring on representative financial status
  annual self-declaration from representative
• Support for other Distribution Support function such as: - reference check requestgranting of sales authority
  handles audit request related to fit & proper assessment
  regular review of process to streamline and ensure relevancy
• Any other projects or tasks as assigned

Qualifications:

• Degree or Diploma in any discipline
• At least 2 years’ experience in Distribution Support, particularly in MAS Representative Notification Framework
• Proficient in Microsoft Office Applications such as Excel, Word and PowerPoint
• Highly organized, focused and able to work under tight timelines and pressure
• Independent, self-driven and results-oriented
• Meticulous with a keen eye for detail
• Strong interpersonal skills and ability to influence stakeholders

Income Insurance Limited (Income Insurance) is one of the leading composite insurers in Singapore, offering life, health and general insurance. Established in Singapore to plug a social need for insurance in 1970, Income Insurance continues to put people first by serving the protection, savings and investment needs of individuals, families and businesses today. Its lifestyle-centric and data-driven approach to insurance and financial planning puts the company at the forefront of innovative solutions that empowers the people it serves with better financial well-being. Additionally, Income Insurance is committed to being a responsible business that champions the environment and builds stronger communities by supporting financial inclusion, education for youth-in-need and seniors’ well-being.

Job Responsibilities

• Contribute towards achieving the targeted Gross Written Premium, Underwriting Results and Business Targets.
• Responsible for underwriting new business and review of renewal business of Marine portfolio (including cargo and hull).
• Underwrite and accept risks within delegated authority as specified in Underwriting Guidelines, Treaty and Acceptance Limits, and to obtain approval from HOS and/or HOD if authority exceeded.
• To place facultative reinsurance for risks exceeding Treaty capacity, and/or for the purpose of minimizing and spreading risk exposure
• Build and maintain strong relationships with clients and intermediaries, and to enhance business retention and new business development.
• Assist team to prepare monthly reports, and follow up on cargo declarations.
• Undertake projects or other duties which may be assigned.

Qualifications

• Minimum 3 years’ experience in marine insurance underwriting/ broking preferred.
• Knowledge of marine insurance, particularly in cargo and/or hull preferred.
• Good team player with strong analytical skills and ability to work under pressure.
• Good communication, problem-solving and negotiation skill.
• Strong customer focus and service-oriented.
• Detail-oriented and performance-driven.
• Proficient in MS Office (Excel, Word, Powerpoint)

We believe that effective risk management will help us safely navigate the volatile and complex business and regulatory environments to achieve success. In Income, our Risk Management and Compliance Departments drive risk management and compliance agenda, ensure sound and effective risk management and compliance framework and promote risk culture. We work in close partnerships with our business and other stakeholders to achieve the desired business and risk outcomes. We stay relevant and therefore, getting better and sharper at what we do is the constant. We are looking for a pro-active individual and a strong team player, who wants to grow with Income, to join us.

Description for Internal Candidates

You will play pivotal role within Risk and Compliance Innovation team and partner with the leadership team across the Risk and Compliance Departments to support the Chief Risk Officer to achieve the risk and compliance goals of Income. In your role, you will be responsible for:

• Developing models and data analytics capabilities to strengthen risk insights in monitoring key risk profiles.
• Identifying emerging trends or potential threats and supporting business strategies through data-driven analysis.
• Working closely with the Risk Management and Analytics Centre of Excellence, supported by a group of data science teams within Income, to enhance risk management effectiveness. This will be done through:Reviewing areas that are best supported by technology
  Greater use of analytics in evaluation
  Development and usage of meaningful key risk indicators
  
• Implementing or being involved in the implementation of changes and conducting necessary training.
• Providing high-quality and insightful reports to board and management.
• Assisting in the development and maintenance of quantitative risk models, including involvement in stress testing and capital allocation models to support ORSA reporting and annual risk appetite reviews.
• Implementing and maintaining data pipelines and workflows using tools like Kedro and AWS services (Redshift, S3) to ensure efficient data processing and analysis.
• Developing predictive models using machine learning techniques to improve risk assessment.
• Creating insightful dashboards and visualizations using Tableau to communicate complex risk information effectively.
• Collaborating with cross-functional teams to integrate data analytics outputs into risk management strategies and decision-making processes.

Qualifications

• Bachelor's/Master’s degree in Statistics, Financial Mathematics, Computer Science, or a related quantitative field.
• About 5 years of experience as a data analyst, preferably in a major insurance company or similar financial institution.
• Strong track record of using data mining and analytics to highlight risks and improve efficiencies.
• Proficient in Python and SQL, with experience using Jupyter Notebooks for analysis and model development.
• Knowledge of models and algorithms used for data analytics, including machine learning techniques.
• Experience working with large datasets in cloud environments (e.g., AWS Redshift).
• Familiarity with data pipeline tools such as Kedro.
• Strong expertise in data visualization and dashboard creation using business intelligence tools (Tableau, Power BI, Qlik, etc.).
• Understanding of financial risk management principles and familiarity with quantitative risk modelling concepts.
• Strategic mindset and strong analytical and problem-solving skills, able to consider risks/issues and implications to business holistically.
• Ability to analyse large datasets with attention to detail.
• Strong communication skills with the ability to explain complex or technical matters in a clear and concise manner.
• Excellent internal and external relationship-building skills.
• Ability to work effectively in a collaborative team environment

We are looking for a proactive professional to join our Investment Operational & Compliance Risk team. As a member of the team, you will work closely with the Product Development and Marketing departments and be instrumental to review and launch new investment-linked funds and contribute to the top line growth of the ILP business for the company. You will also collaborate with the Investment department to provide operational and compliance risk oversight on Income’s multi-asset funds of over SGD$40 billion, identifying, monitoring and reporting operational and compliance risks in investment management activities.

Key responsibilities include:

1. ILP Fund Review

• Work with the Product Development and Marketing departments to review collaterals (e.g. Product Highlight Sheet, Factsheet, Fund Summary, etc.).
• Engage with stakeholders to communicate requirements.
• Assist to review/streamline the ILP fund review process as part of efficiency optimisation and continuous improvement.
• Assist to review standard operating procedures (SOP) on a regular basis.

2. Investment Operational & Compliance Risk

• Assist to Perform periodic Risk and Control Self-Assessment (RCSA), Compliance Risk Assessment (CRA), and Controls Testing and.
• Assist to review Investment Operational and Compliance Risk processes, and provide guidance to relevant stakeholders and/or recommend enhancements on the adequacy of the design of internal controls and processes.

3. Other Activities

• Contribute to strategic projects.
• Regular/ad hoc Board and Management Committee reporting.

Qualifications:

• Degree in Accounting, Finance, Law or equivalent.
• Experience in Asset Management / Investment will be preferable.
• Minimum 3 years of relevant experience either in Portfolio Operations or Investment Operational or Compliance Risk.
• Familiarity with MAS regulations, notices and guidelines with respect to Fund Management and Insurance Investments will be an added advantage (e.g. Securities & Futures Act, Code of Collective Investment Schemes, MAS Notice 307, CPF Investment Guidelines).
• Good communication and writing skills, able to present to and engage with different stakeholders.
• Team player with good interpersonal skill, able to work independently as well.
• Sound analytical skills.

Job Responsibilities:

• Assess accidental medical expenses claims within authority limit according to policy terms and conditions
• Manage and respond to mailbox and customer calls in a timely and professional manner
• Communicate with policyholders, brokers, and other stakeholders to resolve claims efficiently
• Identify and escalate complex claims to team lead or manager
• Ensure that the job’s KPIs are met
• ⁠Ensure compliance with company policies and regulatory requirements
• Undertake any other duties or projects as assigned by the manager

Job Requirements:

• Diploma or Degree in any discipline
• 1 to 2 years of experience in insurance claims handling or related fields
• Insurance industry knowledge and certificates (e.g. Certificate in Health Insurance)
• ⁠Excellent communication, interpersonal, and customer service skills
• Attention to details; strong analytical, organisational and time management skills

Description -

Let your passion for service come alive in your profession. You thrive on lending a helping hand in helping those who need assistance and always take responsibility to ensure all given tasks are completed promptly. If you have an outgoing personality and enjoy talking to people, and pride yourself in having a soothing and reassuring voice, you are warmly invited to apply to join our dynamic team.

As the service ambassador of our company, you will identify and address customers' uncertainties. You will offer solutions and lend a helping hand in alleviating their concerns. Your active listening and reassuring voice will come a long way in ensuring that our policyholders' enquiries are handled in a prompt and professional manner on a daily basis and that our Contact Centre remains the preferred way for our customers to reach us.

You will be required to:

• Attend to enquiries on various fronts, effectively maintaining our Contact Centre's high level of accessibility

• Empathize with customers, and offer clear and relevant advice

• Provide policy recommendations and refer customers to client advisers for more comprehensive explanations

• Perform post-case administration for future reference

Qualifications -

To join us as a Customer Service Officer (Contact Centre), you should:

• Have obtained NITEC cert, diploma or degree in any field. Relevant insurance certification will be an advantage

• Have at least 2 years of experience in customer service, preferably in a contact centre

• Enjoy people engagement and providing sound advice, have patience in dealing with complex problems

• Have strong interpersonal skills and the ability to answer queries clearly over the phone

• Be result-oriented and enjoy seeing tangible results of your hard work

This is a contract-based position, and attractive remunerations and monthly incentives will await you if you are a successful candidate.

Our contact centre is located within walking distance from Tampines MRT station. You should be able to commit to a 5-day work week from 9am to 6pm.

At Income Insurance Limited, our Actuarial team is dedicated to driving exponential value and fostering a culture of continuous learning and innovation. We play a pivotal role in the company’s enterprise-wide digitalization and data initiatives, influencing strategic decisions that shape the future of insurance solutions.

As an Executive you will be an integral part of our Actuarial Department’s Capital Management team. This role offers an exciting opportunity to learn about and contribute to reporting under the Risk Based Capital 2 (“RBC2”) Framework. You will also collaborate with cross-functional teams to ensure regulatory compliance.

This role will be an integral team member within the Capital Management team in the Actuarial Department. The key responsibilities include:

• Assist in the preparation of regulatory reporting filings and reports.
• Participate in capital management activities, including solvency reporting and stress testing.
• Actively adopt actuarial and data analytic tools to design process, and automation to enhance efficiency and accuracy.
• Design new or improve existing risk controls to enhance governance and mitigate risks within the actuarial function.
• Collaborate with cross-functional teams to enhance the overall reporting process and ensure compliance with regulatory requirements.

The individual is expected to be able to be adaptable as well as open to a dynamic working environment. The candidate is expected to have the following qualities:

• 1 - 2 years of experience working in a life insurance function within an actuarial capacity preferred, fresh graduates with relevant coursework or internships are encouraged to apply.
• Bachelor’s degree in Actuarial Science, Mathematics, Statistics or related field with good progress in actuarial credentials (e.g. ASA, AIA, AFA) from a recognized international actuarial body
• Demonstrated ability in critical thinking, problem solving and decision making
• Excellent communication skills with the ability to present complex information clearly and concisely
• Detail oriented with a commitment to accuracy and quality
• Strong teamwork and collaboration skills
• Willingness to adapt to changes in the working environment and explore innovative approaches to tasks and challenges.

Income’s Actuarial team aims to create exponential value and cultivates a dynamic learning culture. We are a strong partner in enterprise-wide digitization and data initiatives, and we are looking for a team player within the financial reporting team.

This role will be an integral team member within the reporting team. Key responsibilities including execute financial reporting initiatives to support company's goals and the below:

• Regulatory reporting relating to reinsurance
• Actuarial transformation projects – Automation of reinsurance administration
• The role will provide first-hand exposure to chief actuary as well as opportunities to enhance actuarial technical knowledge and play a key role in adopting new technologies
• The individual is expected to be able to be adaptable as well as open to a dynamic working environment.

The candidate is expected to have the following qualities:

• Bachelor Degree in Actuarial Science or equivalent
• 1 - 2 years work experience in actuarial function, fresh graduated with internship experience are also welcome to apply.
• Good progress in actuarial exams
• Detail-oriented and has the ability to apply critical thinking
• Strong team player and able to communicate effectively
• Adaptable and open to a dynamic working environment and willing to explore new ways of working

You will be a part of the Business Finance team, supporting the management through providing timely and accurate financial information and analysis.

You will be trained to understand the insurance business and play a critical role in finance system transformation.

This is a highly visible position where you will need to interact with various business units to understand the variances on the financials and provide support in their decision-making process.

Main Responsibilities

• Manage the monthly management reporting process, work closely with the financial reporting team to ensure process runs smoothly and deliver monthly financial pack to management.
• Prepare analysis on the financials and presentation slides for monthly management meetings and thematic discussions.
• Support the business finance team in preparation of Board and Audit Committee meetings deliverables (e.g. Financial commentaries, discussion papers).
• Support the business finance team in the quarterly forecast and annual budget exercise.
• Support IFRS17 business planning project.
• Consolidate inputs and understand the variances through discussion with various business units.
• Participate in finance system and process transformation project.
• Take on ad-hoc assignment to support internal and external stakeholders on finance related matters

Requirement

• Degree in Accountancy/Finance/ Business Administration or relevant discipline.
• At least 2 years’ experience in financial reporting and analysis.
• Advanced proficiency in Excel and PowerPoint.
• Experience with SAP, Essbase system, Tableau and Alteryx have an added advantage.
• Team player with excellent communication and interpersonal skills.
• Meticulous, analytical and can handle voluminous data with ease.

Income’s Actuarial team aims to create exponential value and cultivates a dynamic learning culture. We are a strong partner in enterprise-wide digitization and data initiatives, and we are looking for a team player within the financial reporting team.

This role will be an integral team member within the reporting team. Key responsibilities including execute financial reporting initiatives to support company's goals and the below:

• Regulatory reporting relating to reinsurance
• Actuarial transformation projects – Automation of reinsurance administration
• The role will provide first-hand exposure to chief actuary as well as opportunities to enhance actuarial technical knowledge and play a key role in adopting new technologies
• The individual is expected to be able to be adaptable as well as open to a dynamic working environment.

The candidate is expected to have the following qualities:

• Bachelor Degree in Actuarial Science or equivalent
• 1 - 2 years work experience in actuarial function, fresh graduated with internship experience are also welcome to apply.
• Good progress in actuarial exams
• Detail-oriented and has the ability to apply critical thinking
• Strong team player and able to communicate effectively
• Adaptable and open to a dynamic working environment and willing to explore new ways of working

The AI/Chatbot Executive will be responsible for leading the development, implementation, and optimization of artificial intelligence (AI) technologies and chatbot solutions within Contact Centre.

The incumbent will be required to collaborate with stakeholders and cross-functions to leverage AI/Chatbot capabilities to enhance customer experiences, streamline operations and uplift productivity.

The role requires understanding of AI/Chatbot technologies and development, to exercise initiative and be able to handle projects and challenging situations.

Job Responsibilities

• AI/Chatbot Development / TrainingIdentify opportunities to leverage AI and chatbot to improve customer engagement and operational efficiency
  Work on functional design, process design (including scenario design, flow mapping),
  Train the bot by reviewing responses and feedback provided by customers to improve its understanding and responses
  Review the workflows and responses in the Bot to enhance user experience and meet evolving business needs
  
• AI/Chatbot ImplementationLead the selection, implementation, and integration of AI technologies and chatbot platforms
  Oversee the development and deployment of AI-powered solutions, ensuring scalability, reliability, and performance
  
• CollaborationCollaborate with cross-functional teams (Vendor, IT, Stakeholders) to identify optimal solutions, including strategy and planning of Bot development
  
• User Experience Enhancement and TestingReview customer interaction experience/feedback with Bot to understand Bot’s behavior and performance
  Recommend and make changes to responses and train the Bot for optimal response based on customers’ feedback
  Responsible for preparing UX mock-up and conversation flow, UAT test plan and documentation of the flow.
  
• DocumentationEnsure data is properly documented and verify data to create a baseline performance for the bot workflow.
  Execute on the communication of new features by documenting bot capabilities, including best practices and recommendations for optimal performance
  
• Analytics and ReportingReview customer feedback on bot behavior, understand how to accurately translate customer queries and requests into actionable outcomes.
  Perform data analytics to review and/or initiate new features implementations to improve operational efficiency
  Provide report and dashboard updates on bot & live chat performance
  
• Apply Income Competencies to all tasks undertakenChallenge status quo and take risk
  Commit to maximize the result by taking ownership and hold one another accountable
  Communicate by speaking up and be open to honest feedback
  Collaborate and support each other to win
  Create action plan with clear targets/outcomes and execute with discipline
  Cultivate positive customer relationships through quality service
  

Qualifications:

• Polytechnic / Higher NITEC / Degree
• Min. 1 year working experience in AI/Chatbot development
• Knowledge in Python language and Machine Learning & Data Analytics tools such as Pandas or PowerBI will be advantageous.
• Strong in Microsoft Office (Advanced Excel, Powerpoint, Word, Outlook)
• Experience managing multiple projects to a deadline
• Excellent time management and organization skills
• Strong attention to detail and customer service fundamentals
• A proactive attitude to problem solving and delivering of end results
• Passion for technology and creating a great customer experience
• Ability to work efficiently in high demand, team oriented and fast-paced environment with excellent mulit-tasking skills.
• Good analytical, critical thinking and problem solving skill.
• Strong inter-personal and written communication.
• Interest in building processes, structure, and documentation.

Income's Actuarial team has been at the forefront of digitisation, innovation, and embracing the future of work. As today's business problem becoming more complex and uncertain, we acknowledge the importance of being adaptable and open to learning in solving the right problem. We adopted agile and design-thinking principles in delivering our projects at work and play a key role in enabling the organization strategic goals.

This role will expose you to how Actuarial could take customer-centric perspectives and iterative prototyping approach to solve complex problem more effectively. You will also get to apply new technology and data analytics to automate actuarial work as well as providing impactful insights to our business partners.

We are looking for a team player within the financial reporting team with the following key responsibilities:

· Key player in Par fund management including bonus investigation and recommendation, asset share study, bonus implementation and the review of Par fund management framework

· Assist team lead in Par fund related initiatives and projects

· The role will provide first hand exposure to chief actuary as well as opportunities to enhance actuarial technical knowledge and play a key role in adopting new technologies

· Participate in ad-hoc projects and tasks based on department priorities

· Ensure deliveries follows the department's best practice on risk and compliance

Requirements

· Good progress in actuarial qualifications with either US, UK, or Australia Actuarial Institute or newly qualified actuary, with at least 4 to 6 years of work experience in actuarial function, with exposure to financial reporting

· Technical, meticulous and able to apply critical thinking

· Excellent communication skills, both oral and written

· Able to work independently and collaborate with other team members and departments

· Adaptable, open to a dynamic working environment and willing to explore new ways of working

· Experience in Par fund management will be an advantage

· Experience in using Prophet and data software such as Alteryx will be a plus

The Training & Competency Team is responsible for the competencies and due diligence monitoring of sales process and supervisory duties of our tied sales force. The Training & Competency (T&C) Team reports to the T&C functional head who reports to the Head of Distribution Talent Centre. The candidate reports to the T&C functional head.

He/she will be responsible in driving good practices and ensuring the sales force fulfil the required expectations, in accordance with the company/industry standards in following key areas:

a) Perform due diligence monitoring, activate needed service recovery, apply preventive measures in proper sales advisory, replacement of policies and supervisory duties which include:

• Conducting reviews on sales documentation and supervisory duties
• Preparing audit reports and management updates
• Applying safeguards, controls and appropriate corrective measures in upholding expected conduct
• Managing data and conduct trend analysis

b) Establish, review and update SOPs, frameworks, and policies accordingly with company, industry, and regulators developments.

c) Support in upholding sales advisory expectation by:

• Ensuring forms, handbooks, guides, checklists, system requirements and training materials are current and accurate
• Handling related enquiries

d) Prepare and conduct briefings, training to the sales force, as needed

e) Undertake projects and execute activities assigned to the team

Requirements:

• Minimally a Diploma in any field of study.
• At least 4-year experience in training and competence / compliance audit in Financial Services industry
• Knowledge and experience in life insurance sales processes
• Good knowledge of industry regulations and guidelines eg. FAA and LIA MUs & MCs would be an advantage
• Possess the relevant licensing examinations: CMFAS Module 5, 9, 9A, and Certificate in Health Insurance; or equivalents
• Professional qualification in AFC, AFP, ChFC, etc would be an advantage
• Proficient in Microsoft Office - Word, Excel and PowerPoint
• Good verbal and written communication skills
• Good interpersonal skill

Income’s Actuarial team aims to create exponential value and cultivates a dynamic learning culture. We are a strong partner in enterprise-wide digitization and data initiatives, and we are looking for a team player within the financial reporting team.

This role will be an integral team member within the reporting team. Key responsibilities include:

• Execute financial reporting initiatives to support company's goals, including: 1. Regulatory reporting 2. Solvency & profitability analytics and optimization 3. Actuarial transformation projects
• The role will provide first-hand exposure to chief actuary as well as opportunities to enhance actuarial technical knowledge and play a key role in adopting new technologies
• The individual is expected to be able to be adaptable as well as open to a dynamic working environment

The candidate is expected to have the following qualities:

• Bachelor Degree in Actuarial Science or equivalent
• 1 - 2 years work experience in actuarial function, fresh graduated with/without internship experience are also welcome to apply
• Good progress in actuarial exams
• Detail-oriented and has the ability to apply critical thinking
• Strong team player and able to communicate effectively
• Adaptable and open to a dynamic working environment and willing to explore new ways of working

As a Finance Business Analyst, you will be joining an exciting team in finance that support Income’s transformation journey.

Responsibilities

• This role will support the finance management team in various finance initiatives (regulatory, transformation, optimization) and support the system implementations.
• He/she will work closely with Business Units, IT teams, internal finance stakeholders and external vendors to supporting business-led IT initiatives and projects.
• He/she will work closely with Information Technology team and internal finance stakeholders in supporting organization IT initiatives like systems upgrade for tech refresh (TRM), etc.
• Providing business analysis support to finance stakeholders with business and technical inputs and recommendation during system implementation.
• Providing project management support to finance stakeholders to ensure project status, timeline, resource requirements are communicated and updated.
• He/she will coordinate and work with finance stakeholders in resource planning, project scheduling, and coordinate for requirement gathering, UAT activities and project tracking.
• He/she will also provide 1st level IT application support and audit support on Finance owned applications (SAP, Hyperion-Essbase).

Qualifications

• Diploma or Degree in IT / Accountancy / Business.
• At least 2 years experiences in IT Project Management and/or Business analysis.
• Experience with insurance, accounting, financial reporting and/or, finance operations domain knowledge.
• Knowledge and implementation experience in SDLC, agile implementation.
• Able to work independently as well as in team.
• Possess strong analytical and numerical skills.
• Possess problem solving skills.
• Good in communication and writing skills, able to present to various types of audience.