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Job Responsibilities • Inbound call handling for Accounts servicing, campaigns, products enquiries and helpdesk enquiries; • Fulfillment follow through on case handling and with customers. • Ensure group compliance & control standards are observed and met in the execution of customers’ enquiries, transaction requests and maintaining confidenti...

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Service Delivery Manager

Singapore / Itcan Pte. Limited

Experience Minimum 5 years working experience 3-5 year of managing IT Operations Familiar with general IT Infrastructure management Familiar with IT Service Management Processes Qualification Minimum Diploma in IT related Minimum ITIL Foundation Any technical certification is advantages Responsibilities Chair meetings with customers and any contrac...

Full-time

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We’re actively recruiting IT Service Desk Engineers/Service Desk Agents

Singapore / Itcan Pte. Limited

Min 2 yrs. of SD agent working experience Good Laptop/Desktop troubleshooting skillsets Excellence customer handling skills Excellence communication skills Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level Maintain ownership of cases and follow-up on reported issues until closure and ga...

Full-time

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(URGENT HIRING) - SERVICE DESK ENGINEER / IT HELPDESK

Singapore / Itcan Pte. Limited

Job Description & Requirements Min 2 yrs. of SD agent working experience Good Laptop/Desktop troubleshooting skillsets Excellence customer handling skills Excellence communication skills Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level Maintain ownership of cases and follow-up on r...

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Remote Desktop Service Support

Singapore / Itcan Pte. Limited

1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner. 2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions. 3.Furnish and submit timely updates to customers on the st...

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Hiring - IT Service Desk Engineer

Singapore / Itcan Pte. Limited

Min 2 yrs. of SD agent working experience Good Laptop/Desktop troubleshooting skillsets Excellence customer handling skills Excellence communication skills Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level Maintain ownership of cases and follow-up on reported issues until closure and ga...

Full-time

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IT Service Desk Engineer- Hiring immediatelty

Singapore / Itcan Pte. Limited

Job Description & Requirements Min 2 yrs. of SD agent working experience Good Laptop/Desktop troubleshooting skillsets Excellence customer handling skills Excellence communication skills Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level Maintain ownership of cases and follow-up on r...

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#SGunited Jobs IT Service Desk Engineer

Singapore / Itcan Pte. Limited

Min 2 yrs. of SD agent working experience Good Laptop/Desktop troubleshooting skillsets Excellence customer handling skills Excellence communication skills Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level Maintain ownership of cases and follow-up on reported issues until closure and ga...

Full-time

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Customer Support Officer

Singapore / Itcan Pte. Limited

Job Responsibilities • Inbound call handling for Accounts servicing, campaigns, products enquiries and helpdesk enquiries; • Fulfillment follow through on case handling and with customers. • Ensure group compliance & control standards are observed and met in the execution of customers’ enquiries, transaction requests and maintaining confident...

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Service Desk Engineer

Singapore / Itcan Pte. Limited

Candidates Open for Shift can apply Brief Job Description Position Summary The 1st level remote support is required to provide 1st level troubleshooting to users’ queries/incidents received (regardless of source in a professional and timely manner) Key Responsibilities & Results 1 Provide First Call Resolution (FCR) technical support via phone...

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#SGunited Jobs IT Service Desk Engineer

Singapore / Itcan Pte. Limited

Min 2 yrs. of SD agent working experience Good Laptop/Desktop troubleshooting skillsets Excellence customer handling skills Excellence communication skills Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level Maintain ownership of cases and follow-up on reported issues until closure and ga...

Full-time

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#SGunited Jobs Service Desk Engineer

Singapore / Itcan Pte. Limited

1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner. 2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions. 3.Furnish and submit timely updates to customers on the stat...

Full-time

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#SGunited Jobs IT Service Desk Engineer

Singapore / Itcan Pte. Limited

1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner. 2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions. 3.Furnish and submit timely updates to customers on the stat...

Full-time

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IT Service Desk Engineer

Singapore / Itcan Pte. Limited

1. Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner. 2. Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions. 3. Furnish and submit timely updates to customers on the...

Full-time

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IT Service desk

Singapore / Itcan Pte. Limited

SERVICE DESK AGENT Position Summary We are seeking a 1st Level Remote Support professional responsible for providing first-level troubleshooting and support for users’ queries/incidents. The ideal candidate will ensure timely, professional responses to incoming incidents and provide resolutions or escalate as needed. Key Responsibilities & Re...

Full-time

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#SGUnited Jobs IT Service Desk Engineer

Singapore / Itcan Pte. Limited

1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner. 2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions. 3.Furnish and submit timely updates to customers on the stat...

Full-time

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#SGunited Jobs Service Improvement Officer / Service Recovery Officer

Singapore / Itcan Pte. Limited

• Receive and document user feedback through post service surveys. • Investigate feedback thoroughly to understand the root cause and identify areas for improvement. • Communicate with user professionally and empathetically to address their concerns and provide timely resolutions (where applicable). • Document all interactions and resolutions accur...

Full-time

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#SGUNITEDJOBS- IT Service desk Engineer

Singapore / Itcan Pte. Limited

Job Description & Requirements 1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner. 2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions. 3.Furnish and submit time...

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Customer Support Officer

Singapore / Itcan Pte. Limited

Job Responsibilities • Inbound call handling for Accounts servicing, campaigns, products enquiries and helpdesk enquiries; • Fulfillment follow through on case handling and with customers. • Ensure group compliance & control standards are observed and met in the execution of customers’ enquiries, transaction requests and maintaining confident...

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Service Improvement officer / Service recovery officer (hiring now)

Singapore / Itcan Pte. Limited

Job Description & Requirements • Receive and document user feedback through post service surveys. • Investigate feedback thoroughly to understand the root cause and identify areas for improvement. • Communicate with user professionally and empathetically to address their concerns and provide timely resolutions (where applicable). • Document all...

Full-time

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Customer Support Officer

Singapore / Itcan Pte. Limited

Job Responsibilities • Inbound call handling for Accounts servicing, campaigns, products enquiries and helpdesk enquiries; • Fulfillment follow through on case handling and with customers; • Ensure group compliance & control standards are observed and met in the execution of customers’ enquiries, transaction requests and maintaining confident...

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#SGunited Jobs Service Request Admin

Singapore / Itcan Pte. Limited

• Raise incidents, service request and change request for related IT service and Mobile devices, • and its reporting • Undertake change coordinator role to route Incidents/SR/CR to relevant parties • Follow-up of Incidents/SR/CR raised till closure • Renew and update maintenance and service contracts info • Identify and apply measures to ensure app...

Full-time

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SAP ECC Service Order Management Designer

Singapore / Itcan Pte. Limited

A university degree or a diploma from a specialized school 7 -10 years relevant experience in Sap Service Management implementation preferably with ECC 6.0 Hands-on experience in full implementation projects primarily as SM designer with second-ary skills of Sales & Distribution and Material Management modul...

Full-time

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SERVICE REQUEST ADMIN - IMMEDIATE

Singapore / Itcan Pte. Limited

Raise incidents, service request and change request for related IT service and Mobile devices,and its reporting Undertake change coordinator role to route Incidents/SR/CR to relevant parties Follow-up of Incidents/SR/CR raised till closure Renew and update maintenance and service contracts info Identify and apply measures to ensure app...

Full-time

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Senior Customer Support Officer

Singapore / Itcan Pte. Limited

● Replying, sending and forwarding of letters to customers by post or via email. ● To respond to customers and internal Business units with relevant production information. ● Responding to customers' queries via Social Media. ● In charge of communicating with customers and providing relevant answers/ responses to customer queries via the company's...

Full-time

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Total 43 customer service job vacancies in Singapore