Total 321 infrastructure engineer job vacancies in Singapore

• Installation, support and troubleshooting of software, hardware, and peripheral device
• Monitoring. Troubleshoot. Windows Laptop/Printer
• Responsible for troubleshooting in Operating system Managing and updating Windows patches for Desktops and Laptops.
• Desktop Support through remote access Coordination with clients and customer regarding their problems
• Any other ad-hoc duties assigned / required

Job Description & Requirements

Responsible for gathering business &/or application requirements on the infrastructure to perform the infrastructure requirement analysis & design.

1) Gather business &/or application requirements on the infrastructure to perform the infrastructure requirement analysis & design.
2) Plan, design, install, test & implement systems in accordance to specifications& service level. Where relevant, perform the necessary system programming& configuration.
3) Manage systems changes through established change request process &provide status reports to the relevant parties.
4) Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
5) Conduct root cause analysis & implement pro-active measures. Monitor effectiveness of implemented measures.
6) Monitor & measure the performance & availability of systems proactively; implement corrective actions identified to improve performance & availability.
7) Monitor the agreed service level (.e.g. service request, system availability), document & maintain the configuration of the systems; provide regular reporting to relevant parties.
8) Plan & implement service continuity measures, i.e., backup/restore procedures & disaster recovery plan, to ensure continuous operation of the business.
9) Provide systems related technical advice to customers or project team.
10) Ensure the management of ICT systems adhere to established ISO20000 and ISO27001 processes/ procedures, ITIL best practices and methodologies where applicable.
11) Manage budget, resources and schedule for system implementation /operation activities
12) Established facility management standards/best practices to ensure operation consistency across project/facility management teams.
13) Evaluates internal & external business environment to develop long-term strategy for the unit/organization.

14) Advise on technology adoption based on business & technical consideration.

Job Description & Requirements

1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

3.Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

4.Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5.Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

6.Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

• Taking L1 and L2 support of existing BAU systems.
• Taking the ownership of investigating the root causes within SLA
• Manage the lifecycle of Jira tickets.
• To coordinate and support infrastructure maintenance activities.
• To manage implementations of new application releases;
• adhering to the best practices of the release management process.
• To work with various partners such as Peer Application Teams, Infrastructure, Vendors, Security and Change teams, to provide seamless support for the business.
• To manage Production issues by responding in a timely manner in accordance to the Service Level Agreement with the Business.
• To enhance existing support process to maintain/improve service level & quality
• Linux and Maria DB/Any database knowledge is must

• Installation, support and troubleshooting of software, hardware, and peripheral device
• Monitoring. Troubleshoot. Windows Laptop/Printer
• Responsible for troubleshooting in Operating system Managing and updating Windows patches for Desktops and Laptops.
• Desktop Support through remote access Coordination with clients and customer regarding their problems
• Any other ad-hoc duties assigned / required

• Support & design data storage solutions, including databases, data lakes, and warehouses, using AWS services such as Amazon S3, Amazon RDS, Amazon Redshift, and Amazon DynamoDB, along with Databricks' Delta Lake. Integrate Informatica IDMC for metadata management and data cataloging.
• Create, manage, and optimize data pipelines for ingesting, processing, and transforming data using AWS services like AWS Glue, AWS Data Pipeline, and AWS Lambda, Databricks for advanced data processing, and Informatica IDMC for data integration and quality.
• Integrate data from various sources, both internal and external, into AWS and Databricks environments, ensuring data consistency and quality, while leveraging Informatica IDMC for data integration, transformation, and governance.
• Develop ETL (Extract, Transform, Load) processes to cleanse, transform, and enrich data, making it suitable for analytical purposes using Databricks' Spark capabilities and Informatica IDMC for data transformation and quality.
• Monitor and optimize data processing and query performance in both AWS and Databricks environments, making necessary adjustments to meet performance and scalability requirements. Utilize Informatica IDMC for optimizing data workflows.
• Implement security best practices and data encryption methods to protect sensitive data in both AWS and Databricks, while ensuring compliance with data privacy regulations.
• Employ Informatica IDMC for data governance and compliance.
• Implement automation for routine tasks, such as data ingestion, transformation, and monitoring, using AWS services like AWS Step Functions, AWS Lambda, Databricks Jobs, and Informatica IDMC for workflow automation.
• Maintain clear and comprehensive documentation of data infrastructure, pipelines, and configurations in both AWS and Databricks environments, with metadata management facilitated by Informatica IDMC.
• Collaborate with cross-functional teams, including data scientists, analysts, and software engineers, to understand data requirements and deliver appropriate solutions across AWS, Databricks, and Informatica IDMC.
• Identify and resolve data-related issues and provide support to ensure data availability and integrity in both AWS, Databricks, and Informatica IDMC environments.
• Optimize AWS, Databricks, and Informatica resource usage to control costs while meeting performance and scalability requirements.

Job Description & Requirements

Requirements:

Min. ITE/Diploma graduate with 3 years experience in desktop support

• Min 3 years experience in Microsoft Windows 10 and Microsoft Office 365 Clear Spoken & Written English.
• Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tool will be added advantages
• Demonstrate knowledge in the support of workstations, and related components
• Ability to guide the team and resolve incident escalated by Desktop Support Engineers in confirming the validity of the problem and seeking and researching for known solutions related to these more complex issues.
• Performed Desktop Support services to users
• This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
• Perform imaging/re-imaging
• Perform asset inventories
• Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)
• Updates Incident records
• Creates and updates work instructions (where necessary)
• Document standards and procedures (where necessary)

Job Description & Requirements

• Perform troubleshooting for client platform related problems
• Support Windows OS, office software, and other Desktop Related Software & Hardware Respond promptly to incident,
• investigate & provide temporary &/or permanent resolution of incidents escalated
• Liaise with support vendors for maintenance, support or issues resolution
• Monitor the agreed service level, document & maintain the configuration of the systems Involve in client platform implementation/upgrade project • Any ad-hoc duties assigned / required.

• Proven experience in a network support role, with a strong focus on datacentre and building networks.
• In-depth knowledge of firewall management and experience with firewall technologies, including Checkpoint and Palo Alto.
• Proficiency in supporting a variety of network devices, including Cisco routers and switches.
• Familiarity with WAN and LAN technologies, including routing protocols and network segmentation.
• Strong troubleshooting and analytical skills, with the ability to diagnose and resolve complex network issues.
• End-to-end Incident Response including triage processes, determination of criticality, remediation activities, and post-mortem assessment and recommendation.
• To Refine and develop cybersecurity dashboard to continuously improve security situational awareness.
• To provide accurate escalation of potential security incidents in line with documented processes.

Preferred Skills:

• Needs to know Windows Server and Active Directory
• Usage of hypervisors
• Server and hypervisor troubleshooting

Job Description:

• Gather business &/or application requirements on the infrastructure to perform the infrastructure requirement analysis & design.
• Plan, design, install, test & implement systems in accordance to specifications& service level. Where relevant, perform the necessary system programming & configuration.
• Manage systems changes through established change request process &provide status reports to the relevant parties.
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• Conduct root cause analysis & implement pro-active measures. Monitor effectiveness of implemented measures.
• Monitor & measure the performance & availability of systems proactively; implement corrective actions identified to improve performance & availability.
• Monitor the agreed service level (.e.g. service request, system availability), document & maintain the configuration of the systems; provide regular reporting to relevant parties.
• Plan & implement service continuity measures, i.e., backup/restore procedures & disaster recovery plan, to ensure continuous operation of the business.
• Provide systems related technical advice to customers or project team.
• Ensure the management of ICT systems adhere to established ISO20000 and ISO27001 processes/ procedures, ITIL best practices and methodologies where applicable.
• Manage budget, resources and schedule for system implementation /operation activities
• Established facility management standards/best practices to ensure operation consistency across project/facility management teams.
• Evaluates internal & external business environment to develop long-term strategy for the unit/organization.
• Advise on technology adoption based on business & technical consideration

Job Description & Requirements

• Product Expertise and Implementation: Serve as the subject matter expert on TrendMicro and MDT products.
• Implement, configure, and manage TrendMicro Apex One, IMSVA, IWSVA, Server Protect, Email Security, Cloud App Security, and integrate security measures with Microsoft Deployment Toolkit for seamless IT operations.
• Continuous Monitoring and Maintenance: Utilize Trend Micro Control Manager and Apex Central for ongoing surveillance of IT environments, ensuring systems are running efficiently and securely. Conduct regular maintenance, updates, and patches to safeguard against vulnerabilities.
• Incident Response and Troubleshooting: Lead the response to cybersecurity threats and system issues using Trend Micro DDAN for deep discovery and analysis. Provide rapid resolution to minimize downtime and operational impact.
• Security Policy and Compliance Management: Develop and enforce security policies across all IT systems. Ensure compliance with regulatory standards and internal guidelines, leveraging TrendMicro solutions for data protection and threat prevention.
• Reporting and Analytics: Generate detailed reports on security incidents, system performance, and compliance status using TrendMicro's comprehensive analytics tools. Offer insights and recommendations for system improvements and risk mitigation.
• Collaboration and Training: Collaborate with IT and cross-functional teams to support secure and efficient system operations. Provide training and guidance on TrendMicro product features, security best practices, and system usage.

• Product Expertise and Implementation: Serve as the subject matter expert on TrendMicro and MDT products.
• Implement, configure, and manage TrendMicro Apex One, IMSVA, IWSVA, Server Protect, Email Security, Cloud App Security, and integrate security measures with Microsoft Deployment Toolkit for seamless IT operations.
• Continuous Monitoring and Maintenance: Utilize Trend Micro Control Manager and Apex Central for ongoing surveillance of IT environments, ensuring systems are running efficiently and securely. Conduct regular maintenance, updates, and patches to safeguard against vulnerabilities.
• Incident Response and Troubleshooting: Lead the response to cybersecurity threats and system issues using Trend Micro DDAN for deep discovery and analysis. Provide rapid resolution to minimize downtime and operational impact.
• Security Policy and Compliance Management: Develop and enforce security policies across all IT systems. Ensure compliance with regulatory standards and internal guidelines, leveraging TrendMicro solutions for data protection and threat prevention.
• Reporting and Analytics: Generate detailed reports on security incidents, system performance, and compliance status using TrendMicro's comprehensive analytics tools. Offer insights and recommendations for system improvements and risk mitigation.
• Collaboration and Training: Collaborate with IT and cross-functional teams to support secure and efficient system operations. Provide training and guidance on TrendMicro product features, security best practices, and system usage.

• Support on Wintel & virtualization infrastructure.
• Act as a focal point for assigned systems related queries and issues
• Attend to system faults promptly and rectify them within defined SLAs & KPIs
• Server administration such as Active Directory, DNS, Databases, IIS security configuration and patching, and Backup/Restore
• Troubleshooting of VMWare, MS Windows technologies, AD, clustering and MS NLB (Network Load Balancing) especially troubleshooting.
• Experience or working knowledge of Disaster Recovery technologies helpful.

• Support & design data storage solutions, including databases, data lakes, and warehouses, using AWS services such as Amazon S3, Amazon RDS, Amazon Redshift, and Amazon DynamoDB, along with Databricks' Delta Lake. Integrate Informatica IDMC for metadata management and data cataloging.
• Create, manage, and optimize data pipelines for ingesting, processing, and transforming data using AWS services like AWS Glue, AWS Data Pipeline, and AWS Lambda, Databricks for advanced data processing, and Informatica IDMC for data integration and quality.
• Integrate data from various sources, both internal and external, into AWS and Databricks environments, ensuring data consistency and quality, while leveraging Informatica IDMC for data integration, transformation, and governance.
• Develop ETL (Extract, Transform, Load) processes to cleanse, transform, and enrich data, making it suitable for analytical purposes using Databricks' Spark capabilities and Informatica IDMC for data transformation and quality.
• Monitor and optimize data processing and query performance in both AWS and Databricks environments, making necessary adjustments to meet performance and scalability requirements. Utilize Informatica IDMC for optimizing data workflows.
• Implement security best practices and data encryption methods to protect sensitive data in both AWS and Databricks, while ensuring compliance with data privacy regulations.
• Employ Informatica IDMC for data governance and compliance.
• Implement automation for routine tasks, such as data ingestion, transformation, and monitoring, using AWS services like AWS Step Functions, AWS Lambda, Databricks Jobs, and Informatica IDMC for workflow automation.
• Maintain clear and comprehensive documentation of data infrastructure, pipelines, and configurations in both AWS and Databricks environments, with metadata management facilitated by Informatica IDMC.
• Collaborate with cross-functional teams, including data scientists, analysts, and software engineers, to understand data requirements and deliver appropriate solutions across AWS, Databricks, and Informatica IDMC.
• Identify and resolve data-related issues and provide support to ensure data availability and integrity in both AWS, Databricks, and Informatica IDMC environments.
• Optimize AWS, Databricks, and Informatica resource usage to control costs while meeting performance and scalability requirements.

• Provide First Call Resolution (FCR) technical support
• Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions
• Troubleshoot and investigate cause of user’s problem
• Update work information with all troubleshooting steps used in the ticketing system
• Set Incident to “Resolved” if User’s problem has been solved
• Reassign ticket if agent is unable to resolve ticket

• Support and deploy networks infrastructure
• Configure and install software, servers, routers and other network devices
• Monitor network performance and integrity
• Resolve issues tiers of support have escalated by troubleshooting cloud and local infrastructure
• Automate tasks and monitor their effectiveness
• Mentor team members on technical issues
• Create, oversee and test security measures (e.g. access authentication and disaster recovery)
• Communicate with users when needed
• Maintain complete technical documentation
• Suggest improvements to network performance, capacity and scalability
• Knowledge in ACI will be an advantage

• Installation, support and troubleshooting of software, hardware, and peripheral device
• Monitoring. Troubleshoot. Windows Laptop/Printer
• Responsible for troubleshooting in Operating system Managing and updating Windows patches for Desktops and Laptops.
• Desktop Support through remote access Coordination with clients and customer regarding their problems
• Any other ad-hoc duties assigned / required

Job Description & Requirements

• Provide First Call Resolution (FCR) technical support
• Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions
• Troubleshoot and investigate cause of user’s problem
• Update work information with all troubleshooting steps used in the ticketing system
• Set Incident to “Resolved” if User’s problem has been solved
• Reassign ticket if agent is unable to resolve ticket

Job Description & Requirements

• Support on Wintel & virtualization infrastructure.
• Act as a focal point for assigned systems related queries and issues
• Attend to system faults promptly and rectify them within defined SLAs & KPIs
• Server administration such as Active Directory, DNS, Databases, IIS security configuration and patching, and Backup/Restore
• Troubleshooting of VMWare, MS Windows technologies, AD, clustering and MS NLB (Network Load Balancing) especially troubleshooting.
• Experience or working knowledge of Disaster Recovery technologies helpful.

- Gather business and/or application requirements on the infrastructure to plan, design, install, test & implement systems in accordance with the specifications & service level.
- Aligned or enhanced ITSM/ITIL methodologies in daily operations e.g. Change, Incident, problem, release management & CMDB.
- Monitor & measure the performance & availability of systems proactively; implement corrective actions identified to improve performance & service level availability.
- Respond promptly to incident, root cause analysis & provide temporary and/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
- Implement service continuity measures, i.e., backup/restore procedures & disaster recovery plan, to ensure continuous operation of the business.
- Create and maintain comprehensive documentation for all implemented networks.
- Assist in preparation of proposals and solution presentations.
- Able to lead a team of network engineers (size).
- Evaluates internal & external business environment to develop long-term strategy for the unit/organization
- Applies business & financial knowledge to address business issues & drive the business.
- Establishes & promotes effective business operations across multiple countries &/or regions & coordinates appropriately with the broader global business
- Attain key certifications for partnership with key vendors.

Server Engineer

- Provide operation and administration support on system infrastructure according to the agreed service levels
- minimum 3 years’ experience in Microsoft Server administration

Job Responsibilities:
(a) System administration;
(b) Backup and recovery administration;
(c) Server security administration;
(d) Performance and fault management;
(e) Report requirements; and
(f) Server management support.

Type of system infrastructure includes:
(a) Physical Servers;
(b) Virtual Machines (VMware, Hyper-V);
(c) Windows Active Directory (AD, DNS, DHCP, Group Policy) <- This is a must.
(d) Storage (SAN);
(e) Backup (Veritas, Backup-exec, backup appliance).

Type of Operating System includes:
(a) Windows Server 2016/2019/2022
(b) Experience with RedHat Linux is a bonus

- Gather business and/or application requirements on the infrastructure to plan, design, install, test & implement systems in accordance with the specifications & service level.
- Aligned or enhanced ITSM/ITIL methodologies in daily operations e.g. Change, Incident, problem, release management & CMDB.
- Monitor & measure the performance & availability of systems proactively; implement corrective actions identified to improve performance & service level availability.
- Respond promptly to incident, root cause analysis & provide temporary and/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
- Implement service continuity measures, i.e., backup/restore procedures & disaster recovery plan, to ensure continuous operation of the business.
- Create and maintain comprehensive documentation for all implemented networks.
- Assist in preparation of proposals and solution presentations.
- Evaluates internal & external business environment to develop long-term strategy for the unit/organization
- Applies business & financial knowledge to address business issues & drive the business.
- Establishes & promotes effective business operations across multiple countries &/or regions & coordinates appropriately with the broader global business

• To provide Maintenance and Operation Support for Data Center Common Infra Structure
• Gather business and/or application requirements on the infrastructure to plan, design, install, test & implement systems in accordance with the specifications & service level.
• Aligned or enhanced ITSM/ITIL methodologies in daily operations e.g. Change, Incident, problem, release management & CMDB.
• Monitor & measure the performance & availability of systems proactively; implement corrective actions identified to improve performance & service level availability.
• Respond promptly to incident, root cause analysis & provide temporary and/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• Implement service continuity measures, i.e., backup/restore procedures & disaster recovery plan, to ensure continuous operation of the business.
• Create and maintain comprehensive documentation for all implemented networks.
• Assist in preparation of proposals and solution presentations.
• Able to lead a team of network engineers (size).
• Evaluates internal & external business environment to develop long-term strategy for the unit/organization
• Applies business & financial knowledge to address business issues & drive the business.
• Establishes & promotes effective business operations across multiple countries &/or regions & coordinates appropriately with the broader global business
• Attain key certifications for partnership with key vendors

• Minimum 5 years of experience in data engineering, with expertise in AWS services, Databricks, and/or Informatica IDMC.
• Proficiency in programming languages such as Python, Java, or Scala for building data pipelines.
• Evaluate potential technical solutions and make recommendations to resolve data issues especially on performance assessment for complex data transformations and long running data processes.
• Strong knowledge of SQL and NoSQL databases.
• Familiarity with data modeling and schema design.
• Excellent problem-solving and analytical skills.
• Strong communication and collaboration skills.
• AWS certifications (e.g., AWS Certified Data Analytics - Specialty, AWS Certified Data Analytics - Specialty), Databricks certifications, and Informatica certifications are a plus.

Experience in IT operations or cybersecurity, with specific expertise in TrendMicro products and Microsoft Deployment Toolkit.
• Proven ability to configure, manage, and troubleshoot TrendMicro Apex One, IMSVA, IWSVA, Server Protect, Email Security, Cloud App Security, and familiarity with Microsoft Deployment Toolkit (MDT).
• Experience with Trend Micro DDAN, Control Manager, and Apex Central for security management and operations.
• Strong analytical skills and experience in incident response and system maintenance.
• Excellent communication skills and the ability to work collaboratively across teams.
• Relevant certifications in cybersecurity and TrendMicro products are preferred.
Personal Attributes:
• Detail-oriented, with a proactive approach to identifying and addressing IT security and operational issues.
• Strong problem-solving skills, capable of managing complex technical challenges.
• Committed to continuous learning and staying abreast of the latest cybersecurity trends and technologies.
• Excellent organizational skills, with the ability to prioritize tasks in a high-pressure environment.