Are you a Senior Data Analyst with a proven track record of delivering clear business impact through data? We’ve been looking for you!

The data team at Kape is building a world-class, data-driven culture to empower our employees with timely, accurate information to drive their decision making.

In this role you will make a huge impact, influencing business decisions relating to millions of customers every day. You’ll work with great people on projects across the company, supporting top-performing departments including software development, engineering, product, marketing, content, and people management.

What you’ll be doing

As a Senior Operations Data Analyst, you will:

• Act as a strategic partner in Product Operations to grow the extent of data-driven planning and decision making. Product Operations watches over our service platforms and infrastructure, ensuring our services are working reliably and seamlessly for our customers.
• Lead complex projects to turn data into insights, predictions, and actionable recommendations, delivering clear business value to our cross functional teams in their business challenges.
• Deliver impactful insights and recommendations using compelling visualizations in user-friendly dashboards.
• Collaborate with Data Engineers and Analytics Engineers to define requirements and standards for data pipelines and transformations, aligning with broader requirements.
• Drive quality and consistency, setting solid standards for the team

Who we’re looking for

If this sounds like you, please get in touch!

• Are passionate about data and using it to influence business decisions.
• Have 4+ years of experience in a Data Analyst / Business Intelligence Analyst role.
• Adept at integrating with the business to truly understand their business challenges, defining how data can help and integrating it at the earliest opportunity to increase data driven decision making.
• Have a track record of delivering clear business value from data through fit for purpose and actionable insights.
• Are an excellent communicator and use storytelling to bring insights to life and make connections on the business level.
• Have outstanding analytical skills - from unearthing valuable insights through querying data to creating compelling visualisations for ease of understanding.
• Proficient with querying languages such as SQL, and visualization tools such as Tableau/Power BI
• Are organized and able to lead complex projects with multiple user stories and dependencies.
• Seek a fast-paced environment where you will make an instant impact.
• Want to work alongside other intelligent and passionate people.

Nice to have, but not required

• Data science experience (e.g. experimentation, predictive analytics, machine learning).
• Training / mentoring experience relating to data: Can be with team members or across business units and their data use.
• You are comfortable talking technology and communicating with developers on technical topics.
• Understanding of operational metrics such as connection statistics, server telemetry, bandwidth utilization, and more
• Experience with Operations Monitoring tools such as Grafana, InfluxDB

We’re looking for engineers passionate about building cross-platform networking components. Ideally, you will bring us the latest evolutions in the domain in order to deliver industry-leading VPN performance and features. You'll be working on our servers and client apps, and will have access to commit to any repo across the company. We'll expect you to grow your skills in any direction that both fits your interests and the needs of the business, and over time you can rotate through various cross-functional teams.

Three best things about this role

1. The people. We like to think that you'll find them open and friendly, skilled and motivated, and unified by our mission to protect the privacy and security of millions of customers worldwide.
2. Impact. Deliver with both high pace and great quality. You don't need to convince people here to invest in good engineering practices.
3. Skill growth. We cover a broad range of engineering specialties: many aspects of high-scale cloud applications, seven client-side operating systems, firmware, bare-metal servers for which we compile the OS (see TrustedServer), our own open-source VPN protocol Lightway, etc. No matter what your background, you're going to find someone from whom you can learn from here.

What you’ll be doing

• Write high quality, well architected, modular code which is easy to read and maintain.
• Ensure your code and the application as a whole have excellent automated test coverage.
• Ensure the app has a clean, simple and robust architecture to enable various teams to easily contribute code for the long term.
• Ensure the build and test pipelines are fast and stable.
• Provide high quality code reviews for your team and other contributors to the code base.
• Lead by example and provide guidance and mentorship to other developers.
• Provide technical insights to Product Management.
• Undertake spikes, prototyping, and R&D work to investigate feasibility, de-risk complex projects and cut through uncertainty.
• Write clear and comprehensive tech designs and test plans, and ensure work is broken down into bite sized chunks and accurately sized.

What you’ll need to succeed

• Proven track record working in Rust, C++, or C.
• Proficiency with IP networking, including both low-level sockets programming and high-level application layer programming.
• Excellent at writing automated tests, ideally following TDD practices.
• Experienced with agile software development practices such as Scrum or Kanban.
• Experienced at helping other team members be more productive, and to grow.
• Good communication skills, both spoken and written.
• Logical mindset and great problem solving skills.

Nice skills to have for this job

• Experience with platform-native networking internals on one or many platforms, including Android, Apple, Linux, or Windows
• Computer security: public key infrastructure, cryptography, and secure coding practices.
• Experience with Golang or Python

We’re looking for engineers passionate about building cross-platform networking components. Ideally, you will bring us the latest evolutions in the domain in order to deliver industry-leading VPN performance and features. You'll be working on our servers and client apps, and will have access to commit to any repo across the company. We'll expect you to grow your skills in any direction that both fits your interests and the needs of the business, and over time you can rotate through various cross-functional teams.

Three best things about this role

1. The people. We like to think that you'll find them open and friendly, skilled and motivated, and unified by our mission to protect the privacy and security of millions of customers worldwide.
2. Impact. Deliver with both high pace and great quality. You don't need to convince people here to invest in good engineering practices.
3. Skill growth. We cover a broad range of engineering specialties: many aspects of high-scale cloud applications, seven client-side operating systems, firmware, bare-metal servers for which we compile the OS (see TrustedServer), our own open-source VPN protocol Lightway, etc. No matter what your background, you're going to find someone from whom you can learn from here.

What you’ll be doing

• Write high quality, well architected, modular code which is easy to read and maintain.
• Ensure your code and the application as a whole have excellent automated test coverage.
• Ensure the app has a clean, simple and robust architecture to enable various teams to easily contribute code for the long term.
• Ensure the build and test pipelines are fast and stable.
• Provide high quality code reviews for your team and other contributors to the code base.
• Lead by example and provide guidance and mentorship to other developers.
• Provide technical insights to Product Management.
• Undertake spikes, prototyping, and R&D work to investigate feasibility, de-risk complex projects and cut through uncertainty.
• Write clear and comprehensive tech designs and test plans, and ensure work is broken down into bite sized chunks and accurately sized.

What you’ll need to succeed

• Proven track record working in Rust, C++, or C.
• Proficiency with IP networking, including both low-level sockets programming and high-level application layer programming.
• Excellent at writing automated tests, ideally following TDD practices.
• Experienced with agile software development practices such as Scrum or Kanban.
• Experienced at helping other team members be more productive, and to grow.
• Good communication skills, both spoken and written.
• Logical mindset and great problem solving skills.

Nice skills to have for this job

• Experience with platform-native networking internals on one or many platforms, including Android, Apple, Linux, or Windows
• Computer security: public key infrastructure, cryptography, and secure coding practices.
• Experience with Golang or Python

As a Senior Pricing Analyst here at Kape Technologies, you will play a pivotal role in enhancing our pricing strategies across all brands within the Privacy Division, contributing to revenue growth and market competitiveness. This role will report directly to the Head of Pricing within the Revenue Team.

Job Responsibilities

• You will be responsible for coordination, delivery and continuous improvement of our A/B testing, business case modeling and competitor benchmarking initiatives.
• You will be responsible for leading a variety of projects and driving change management within Pricing.
• You will be responsible for running a variety of promotional campaigns aimed at acquiring, upselling and retention of our customers.

Role Requirements

• Ideally 5+ years of professional experience, preferably in pricing or in a consulting role
• Problem solving mindset with a focus on delivering results
• Excellent analytical skills
• Strong business acumen

Nice to haves:

• Prior experience in subscription based businesses
• Understanding of the VPN industry

What we offer

• Challenging work in a fun and collaborative environment
• Ample career growth opportunities
• Attractive compensation and benefits with equity
• Hybrid work environment
• Multicultural teams represented by 30+ nationalities

About this role

Are you a people manager and data professional passionate about growing and empowering a team of analysts to enhance data-driven decision-making across the business, we’d like to meet you!

Kape is a leading SaaS and cybersecurity company. We’re building a world-class culture that leverages data to provide accurate and timely insights, empowering employees to make informed decisions to better serve our millions of customers around the globe.

In this role, you will have the opportunity to make an impact solving business problems and influencing decisions on products used by millions of customers every day. Through hiring, coaching, and mentoring you will develop a team of data analysts that can independently and confidently deliver clear business value through high quality advice, experimentation, analytics, and dashboards. This will be a hybrid manager-IC role.

What you’ll be doing (Role responsibilities)

As a Data Analytics Lead, your managerial responsibilities will include:

• Managing, hiring, leading, and growing a group of 2-3 data analysts
• Identifying skill and knowledge gaps within your team and filling them through a combination of training, coaching, mentoring, and shadowing
• Act as a strategic partner in the Revenue and Retention domain to grow the extent of data-driven decision making, prioritising data-analytics initiatives that deliver the most business value
• Creating standards and consistency in processes, guidance, tools, quality, and outputs—both within your sub-team and beyond—by collaborating with other data-analytics leads
• Partnering with Data Engineering to improve the data quality, consistency, reliability, and documentation of data pipelines, tools, and processes
• Maintaining a strong relationship with other Data Analytics domains, ensuring we identify synergies, avoid duplicated effort, and support each other as needed
• Contribute to the planning and execution of Revenue analytics growth within the organization—as a group of people, as a partner within cross functional teams, and as an enabler to support others to self-serve their data and analytics needs

As this role will be a hybrid manager-IC role, your IC responsibilities will include:

• Lead complex projects to turn data into insights, predictions, and actionable recommendations, delivering clear business value to your business stakeholders
• Deliver impactful insights and recommendations using compelling visualisations in user-friendly dashboard designs.
• Help to design and analyse A/B experiments based on key metrics defined with the business.
• Partner Data Engineers and Analytics Engineers to define requirements for foundational datasets that can support downstream analytics and reporting.
• Be the interface between marketing business teams and Data engineering & insights team
• Able to deep dive, understand data to grasp user journeys on our platform and provide recommendations to solve friction points

What you’ll need to succeed (Role requirements)

We seek candidates with most, or at least some, of the following skills and experience:

• Leading a team of at least two people overseeing performance reviews, 1:1s, mentoring, career plans, etc.
• Delivering business value: Combining your big-picture vision, solid business acumen, and clear prioritisation alongside sound analytical skills
• Relationships and influencing others: Able to make connections and build effective relationships at a strategic level with key stakeholders and data engineering partners within the data organisation
• Requirements gathering: You lead by example in truly understanding stakeholders’ strategy and challenges to collaborate and define the insights they need (vs want)
• Data analysis: You consistently deliver high quality analytics that build and tell a story, leading to actionable recommendations for the business
• A/B experimentation: You have extensive experience in designing, executing and evaluating A/B experiments - able to provide recommendations on next steps through iterations of the tests.
• Tools & platforms: You are strong in SQL and have worked with a range of analysis tools such as Tableau, PowerBI, Databricks, DBT with up to date knowledge of potential new ones to explore. Experience in integrating analytics databases to CRM systems like Braze
• Web analytics Tools & platforms: You have extensive experience in web analytics tools like Mixpanel, Google analytics 4, SimilarWeb, SensorTower, Apptweak and good understanding of Google ads ecosystem
• Defining processes and standards: For your team to drive consistency and quality
• Strong Stakeholder Management skills: You are able to drive prioritisation discussions across multiple stakeholders and be a thought partner to drive business decisions.
• Excellent communication skills: You are able to engage people across the company at all levels, including senior management.
• Building a culture of collaboration: Where your team supports each other to grow through mutual mentorship

3 best things about this role

1. Data driven culture: Lead a Data Analytics team at a company where everyone is hungry for data! You won’t need to knock on people’s doors persuading them to look at data, everyone is asking for it!
2. Empowerment and authority: Your objective is to help impact the priorities for your business domain. Beyond that, while we’ll have some guardrails in place, you’ll still have the autonomy to determine how you approach and solve problems.
3. Generating meaningful impact: Use your management and data skills to protect security, privacy and online freedoms. Do so at a massive scale for millions of active paying customers worldwide.

What we can offer you

• Challenging work in a fun and collaborative environment
• Attractive compensation and time-off benefits
• Spacious open-concept and centrally located offices
• Financially successful and profitable company
• Full-time employment with flexible working hours
• Fully stocked pantry with healthy foods and fresh fruit
• Team lunches and company events every quarter
• Multicultural teams represented by 30+ nationalities

Are you a Senior Data Analyst with a proven track record of delivering clear business impact through data? We’ve been looking for you!

The data team at Kape is building a world-class, data-driven culture to empower our employees with timely, accurate information to drive their decision making.

In this role you will make a huge impact, influencing business decisions relating to millions of customers every day. You’ll work with great people on projects across the company, and play a pivotal role in supporting strategic business initiatives through data analysis, experimentation and development of metrics and dashboards.

What you’ll be doing

As a Senior Data Analyst, you will:

• Act as a strategic partner working in cross functional teams to grow the extent of data-driven planning and decision making in specific areas, specialising in Retention and Marketing analytics.
• Lead complex projects to turn data into insights, predictions, and actionable recommendations, delivering clear business value to your cross functional teams in their business challenges.
• Deliver impactful insights and recommendations using compelling visualizations in user-friendly dashboard designs.
• Help to design and analyze A/B experiments to improve retention outcomes.
• Work in partnership with Data Engineers and Analytics Engineers to define requirements for foundational datasets that can support downstream analytics and reporting.
• Drive optimization and efficiency in all you do and challenge the status quo for the team’s processes'.
• Contribute to the planning & execution of Retention Pillar analytics growth within the organisation - as a group of people, as a partner within cross functional teams and as an enabler to support others to self-serve their data and insight needs.

Who we’re looking for

If this sounds like you, please get in touch!

• Are passionate about data and using it to influence business decisions.
• Have 5+ years of experience in a Senior Data Analyst / Business Intelligence Analyst role.
• Adept at integrating with the business to truly understand their business challenges, defining how data can help and integrating it at the earliest opportunity to increase data driven decision making.
• Have strong business acumen and a business-first approach to problems.
• Have a track record of delivering clear business value from data through fit for purpose and actionable insights.
• Are an excellent communicator and use storytelling to bring insights to life and make connections on the business level.
• Have outstanding analytical skills - from unearthing valuable insights through querying data to creating compelling visualisations for ease of understanding.
• Are organized and able to lead complex projects with multiple user stories and dependencies.
• Have extensive experience in designing, executing and evaluating A/B experiments - able to provide recommendations on next steps through iterations of the tests.
• Strong problem-solving skills and ability to think out of the box.
• Strong stakeholder and management skills
• Thrive on uncovering synergies and efficiencies in your work, the work of the team, and beyond.
• Seek a fast-paced environment where you will make an instant impact.
• Want to work alongside other intelligent and passionate people
• You are fluent in English.
• High proficiency in SQL and/or other querying languages.
• Hands on experience in PowerBI

Nice to have, but not required

• Data science experience (e.g.predictive analytics, machine learning).
• Training / mentoring experience relating to data: Can be with team members or across business units and their data use.
• You are comfortable talking technology and communicating with developers on technical topics.

What we can offer you

• Challenging work in a fun and collaborative environment
• Attractive compensation and time-off benefits
• Spacious open-concept and centrally located offices
• Financially successful and profitable company
• Full-time employment with flexible working hours
• Fully stocked pantry with healthy foods and fresh fruit
• Team lunches and company events every quarter
• Multicultural teams represented by 30+ nationalities

If you're equally passionate about nurturing talent and building cutting-edge data platforms, you could be the Data Engineering Manager that we’re looking for! Our organization is committed to fostering a world-class, data-driven culture, and a key component of this endeavor is a high-performance platform that empowers our embedded analysts and fuels our engineered systems with timely and accurate data.

As the Data Engineering Manager, you will not only oversee and guide a team of data engineers, but also actively contribute by working on our cloud-native data platform. Your responsibilities will involve processing vast volumes of data to support both machine-driven and human-driven decision-making processes.

What you’ll be doing (Role responsibilities)

Our data platform acts as a central nexus to connect various data producers with consumers across the company. Our customers are:

• Engineering teams across the company that produce or consume data that need to be combined with other data sources, and
• Data analysts and scientists working on stream-aligned projects across the company

As a Data Engineering Manager, you will:

• Be a people-manager for a team of data engineers and analytics engineers, including
  • Coaching your team members in executing their tasks
  • Clearing technical and organizational blockers for them, and
  • Mentoring them on their own career goals and skill development
• Contribute to the hiring process and onboarding of your new team members to ensure they can hit the ground running.

As a senior team member in the Data Engineering Team, you will:

• Architect, build, and maintain a data platform that enables engineers and analysts across the company to ingest, anonymize, and enrich data
• Use your analytics engineering skills to deliver quality, timely, and fit-for-purpose analytical datasets that power downstream applications and decision making
• Liaise with our internal customers to understand their needs and convert them to technical requirements
• Leverage your high-level overview to proactively mitigate risks and expediently resolve blockers
• Provide tools, training, and coordination to stakeholders across the organization

Role requirements

We seek candidates with most, or at least some, of the following skills and experience:

• 5+ years’ experience in data engineering / analytics engineering, with at least 2 years of experience leading and managing a team of at least two people. This includes conducting performance reviews, conducting regular 1:1 meetings, providing mentorship, and creating career development plans.
• Strong experience in analytics engineering, including designing, implementing, and maintaining data models for large-scale data warehouses.
• Strong experience with SQL, Python, and hand-on experience with business intelligence tools such as Tableau or Power BI.
• Proven track record designing and constructing robust and testable data pipelines. Hands-on experience building and operating data applications within cloud environments, particularly AWS.
• Strong knowledge and adherence to software engineering best practices, including version control systems and continuous integration/continuous deployment (CI/CD) pipelines.
• Excellent written and verbal communication skills in English, with the ability to effectively convey complex technical concepts to both technical and non-technical stakeholders.

Some nice-to-haves are:

• Experience with tools like Apache Airflow and dbt for managing and orchestrating data workflows efficiently.
• Experience in infrastructure-as-code tools like Terraform.
• Understanding of data privacy and security and how they are implemented in engineering systems.

If you are a data professional passionate about growing and empowering a team of analysts to enhance data-driven decision-making across the business, we’d like to meet you!

In this role, you will have the opportunity to make an impact solving business problems and influencing decisions on products used by millions of customers every day. Through hiring, coaching, and mentoring you will develop a team of data analysts that can independently and confidently deliver clear business value through high quality advice, analytics, and dashboards.

What you’ll be doing

As a Data Analytics Lead, your responsibilities will include:

• Managing, hiring, leading, and growing a group of 2-4 data analysts
• Identifying skill and knowledge gaps within your team and filling them through a combination of training, coaching, mentoring, and shadowing
• Building a deep understanding of the business strategy and challenges of stakeholders in your domain, and collaborating to deliver a clear data strategy
• Increasing customer satisfaction in the data-analytics services for your domain
• Prioritizing data-analytics initiatives that deliver the most business value
• Creating standards and consistency in processes, guidance, tools, quality, and outputs—both within your sub-team and beyond—by collaborating with other data-analytics leads
• Partnering with Data Engineering to improve the data quality, consistency, reliability, and documentation of data pipelines, tools, and processes
• Maintaining a strong relationship with other Data Analytics domains, ensuring we identify synergies, avoid duplicated effort, and support each other as needed
• Contribute to the planning and execution of data growth within the organization—as a group of people, as a partner to other business units, and as an enabler to support others to self-serve their data and analytics needs

What you’ll need to succeed

We seek candidates with most, or at least some, of the following skills and experience:

• Leading a team of at least two people overseeing performance reviews, 1:1s, mentoring, career plans, etc.
• Delivering business value: Combining your big-picture vision, solid business acumen, and clear prioritization alongside sound analytical skills
• Relationships and influencing others: Able to make connections and build effective relationships at a strategic level with key stakeholders and data engineering partners within the data organization
• Requirements gathering: You lead by example in truly understanding stakeholders’ strategy and challenges to collaborate and define the insights they need (vs want)
• Data analysis: You consistently deliver high quality analytics that build and tell a story, leading to actionable recommendations for the business
• Tools & platforms: You’ve worked with a range of analysis tools such as Tableau, Snowflake, MixPanel, Google Analytics with up to date knowledge of potential new ones to explore
• Defining processes and standards: For your team to drive consistency and quality
• Excellent communication skills: You are able to engage people across the company at all levels.
• Building a culture of collaboration: Where your team supports each other to grow through mutual mentorship

3 best things about this role

1. Data driven culture: Lead a Data Analytics team at a company where everyone is hungry for data! You won’t need to knock on people’s doors persuading them to look at data, everyone is asking for it!
2. Empowerment and authority: Your objective is to help impact the priorities for your business domain. Beyond that, while we’ll have some guardrails in place, you’ll still have the autonomy to determine how you approach and solve problems.
3. Generating meaningful impact: Use your management and data skills to protect security, privacy and online freedoms. Do so at a massive scale for millions of active paying customers worldwide.

About this role

Are you adaptable? Do you thrive in a fast-paced, tech-driven environment where projects evolve on the fly? Then we’d like to meet you! We are looking for a proactive, motivated, resourceful, and ultra-organized Senior Program Manager - Customer Experience who can rise to the challenge of our company’s rapid global expansion.

As a Senior Program Manager, you will be responsible for planning, managing, and ensuring timely delivery of a wide variety of workstreams, as well as defining, documenting, and implementing process improvements to raise efficiency and quality. Delivering in an Agile setting, you will be focused on our Customer Experience team and will have a major impact on key areas of the business.

This role requires exceptional stakeholder management and interpersonal skills, as our teams are globally distributed and culturally diverse.

How we work

Most of us are organized into cross-functional teams that can independently deliver great business results with minimal dependencies. We’ve grouped these teams together based on the KPIs they own, and each of these groups in turn has a dedicated leadership team. The leadership team provides guidance, helps set strategy, and allocates resources. To further support these teams we have dedicated support functions who help fill gaps and deliver ad hoc work. Our Program Managers are a key partner for all three of these areas, so the range of stakeholders and types of work that we help deliver vary greatly.

Role Responsibilities

Your responsibilities will include:

• Delivering multiple projects simultaneously, including: defining requirements and timelines; developing and executing detailed plans; tracking projects to ensure on-time delivery within scope and budget, with the flexibility and agility to change and adapt as you go;
• Contributing to hiring processes and onboarding your new team members expertly to ensure they can hit the ground running.
• Developing effective communication strategies to coordinate between various teams while keeping cross-functional stakeholders and leaders informed on progress, challenges, and risks, and providing reporting when needed.
• Working closely with stakeholders and leaders to ensure we tackle the highest priority work that delivers the most significant value to the business.
• Leveraging your high-level overview to proactively mitigate risks and resolve blockers as soon as they’re flagged. You'll need to keep the team moving while adapting to any changes that arise.
• Producing crystal clear documentation such as plans, briefings, timelines, processes, stakeholder comms, or meeting notes.
• Understanding different business processes and driving optimizations and improvements through a combination of process re-engineering and technological changes.
• Contributing to the overall learning and development of program managers.

Role Requirements

To succeed in this role, we’d love for you to have some or most of the following skills or experience:

• A proven record of delivering projects of varying sizes on time, in scope, and across different business functions, while working in a dynamic agile environment.
• The ability to juggle multiple deliverables simultaneously
• A knack for asking targeted, precise, and relevant questions to dig into an issue or a topic until you understand it sufficiently to be an effective member of the team
• Excellent written and verbal communication in English—you will need to communicate to all levels across the business (and geographies)
• You can clearly define requirements and convey them in work tickets and briefs
• Comfortable driving delivery from a team with both remote and in-office team members
• Working knowledge of project management software (Jira or other), along with Agile processes and procedures
• Outstanding interpersonal relationship-building skills
• Excellent stakeholder management skills, with stakeholders of all seniorities
• Prior experience of Customer Support / Success / Experience
• Can-do attitude: given a problem, you quickly understand the requirements and can output a solution
• Proficient in developing spreadsheets, diagrams, and processes to document needs and communicate them with all levels of the organization
• A drive to improve processes to positively impact productivity, ease of use, security, execution speed, human time spent, and more

Are you a seasoned acquisition marketer or growth expert with a proven track record in optimizing conversion rates, pricing structures, and checkout experiences? We’re looking for a seasoned manager to take the next step into senior leadership to join us at Kape Privacy, a trailblazer in consumer SaaS privacy apps with brands like ExpressVPN, CyberGhost, and PIA. We're seeking a Director of Growth (Acquisition and Pricing) to lead efforts in enhancing the efficiency of our B2C Privacy Apps globally by focusing on conversion rate optimization, pricing strategies, and checkout experience enhancements.

Responsibilities:

1. Develop and Execute the Acquisition Growth Strategy: Utilize your expertise to formulate and implement a comprehensive strategy for optimizing conversion rates, pricing and promotions, add-ons, and enhancing the checkout experience, all aimed at delivering our goals for new customer sign-ups while delivering the best experience to customers.
2. Lead a High-Performing Team: You aspire not only to be an expert in User Acquisition but also to lead, manage, and inspire a high-performing global team of 8 marketers, nurturing them into future leaders within the organization.
3. Shape the Pricing and Checkout Roadmap: You’re a marketer but a business builder at your core. In this role, you’ll spearhead our pricing strategies and add-on strategy to ensure they align with the company’s revenue goals. And you’ll partner closely with those in the product team to bring those initiatives to life.
4. Partner with Acquisition Channels and Localization Teams: Work closely with acquisition and localization teams to optimize customer acquisition cost (CAC) across all landing pages and channels. Ensure a cohesive approach to conversion rate optimization, pricing, and checkout enhancements that align with localized preferences and market dynamics.
5. Pioneer Data-Driven Decision Making: You’re not just a marketer; you’re a data expert. As part of your role, you will instill a culture of data-driven decision-making within the team, focusing on areas such as conversion rate and trial activation rate optimization, optimal pricing and free trial strategy, optimized checkout experience, and improving our CPA/CAC/LTV in each acquisition funnel.

What We're Looking For:

• Proven Leadership: We're looking for a trailblazing leader who knows how to lead and can orchestrate the work of a dynamic growth team within our marketing engine. This team will be intricately woven with our acquisition and product teams.
• You’re a Master of Cross-Functional Collaboration: As a leader, your skills should harmonize seamlessly across technical and marketing realms. Recognize the pivotal role of communicating and building a shared vision for acquisition growth among these functions in achieving success.
• Strategic Analytical Powerhouse: You’re a seasoned hand in building strategies from data. You’re comfortable diving deeply into the data to extract insights that shape and inform your strategic thinking. You’re as comfortable liaising with your commercial team to forecast your vision as you are working with a designer to create it.
• Future Marketing Leader: You’re motivated by a role that allows you to envision and build! We’re looking for someone who wants to be a visionary leader and is thrilled about constructing and enhancing the future of our business.
• Challenge-Ready Maverick: This role is tailor-made for a dynamic individual who views challenges as stepping stones for growth. If you're excited about cultivating our business's next leg of growth, this is your stage to shine.
• Pricing excites you: You have a proven track record of leading and shaping teams that deliver pricing and promotions for digital businesses. You understand the mechanics of discounting in SaaS business and how to lead teams to evaluate and experiment with prices.

Excellent Communicator: Your words are not just communication; they galvanize you the organization! You’ve got experience in articulating your vision and strategy in a way that motivates the organization and elicits buy-in from all teams.

Are you a growth expert with a proven track record of accelerating customer LTV who is keen to take on a leadership position? At Kape Privacy, we stand at the forefront of consumer SaaS privacy apps, boasting renowned brands like ExpressVPN, CyberGhost, and PIA. We're looking for a Director of Growth, specializing in Retention and Monetization, to become a key player in our team. As the guiding force behind our Monetization and Retention squad, you'll play a pivotal role in sculpting the future of our B2C Privacy Apps on a global scale.

Responsibilities:

• Craft and Execute the Retention and Monetization Growth Strategy: As an experienced growth leader, you’ll thrive in taking ownership of developing and implementing a comprehensive retention strategy and initiatives to increase Customer Lifetime Value (CLV) across our user base.
• Build a Unified Retention Ecosystem: You understand that retention is multi-faceted and relish the opportunity to collaborate closely with teams such as Payments, Customer Success, Product, and Operations to build the right working models for effectively delivering our retention goals as a united organization.
• Lead a High-Performing Team: You're not just a retention expert; you aspire to lead, manage, and inspire a high-performing global team of 5 marketers, cultivating them into future leaders of the business.
• Forge Our Monetization Roadmap: Partner with the product team to sculpt a visionary monetization strategy. Drive the development of add-ons and upgrades that enhance the user experience and propel ExpressVPN to the forefront of innovation, maximizing Customer Lifetime Value (LTV).
• Champion User Retention: Collaborate with Finance, Product, and Customer Success teams to define a unified vision for user retention that informs our marketing and product strategy. Aim to reduce churn across voluntary and involuntary elements, leading initiatives that retain users and leave an indelible mark on their privacy journey with ExpressVPN.
• Be the Visionary of the Future of Your Marketing Tech: Outline what you need from your marketing technology team to bring your vision to life with the right analytics and marketing tooling.
• Pioneer Data-Driven Decision Making: Establish a culture of data-driven decision-making within the team. Build on an already robust set of analytics metrics to uncover hidden opportunities, refine strategies, and measure the impact of initiatives. Focus on consumer churn, resurrection, winback, upsell, add-ons, renewals, and LTV to measure and optimize performance.
• Help to Shape the Future of Privacy: Partner closely with product teams to ensure that we're at the forefront of shaping the future of online privacy.

What We're Looking For:

• Proven Leadership: We're seeking a leader who has not only led but shaped high-performing teams in the intricate landscape of growth, retention, and monetization within a company. Your leadership goes beyond titles; it's about inspiring innovation, fostering a strong collaborative mindset, and achieving results that elevate the organization.
• Cross-Functional Collaboration: Whilst you excel as a leader, collaboration is in your DNA and a critical element for how you get things done. Your adept collaboration skills extend seamlessly across technical, marketing, and customer success teams, recognizing that unity among these functions is vital for success. Your ability to harmonize diverse perspectives and skill sets aligns with our holistic approach to growth, retention, and monetization.
• Strategic Analytical Leadership: Demonstrated experience in analyzing and interpreting data to drive strategic decision-making. You should thrive on leveraging analytics metrics, including but not limited to consumer churn, resurrection, winback, upsell, add-ons, renewals, and LTV, to uncover opportunities and optimize performance.
• Organizational Builder: A visionary leader who is excited about building and enhancing organizational structures. You will play a key role in creating a unified retention ecosystem by collaborating closely with cross-functional teams, fostering a culture of collaboration, and contributing to the development of high-performing teams.
• Challenge-Ready Mindset: Ready for a challenge? We are looking for someone who is not just a retention expert but also eager to lead, manage, and inspire a high-performing global team of 2-3 marketers. This role is designed for an individual who sees challenges as opportunities for growth and is excited to cultivate future leaders within our business.
• Expert in Growth for Retention and Monetization: Showcase your expertise in driving growth specifically tailored for retention and monetization. Your proven track record in developing and executing strategies that enhance customer lifetime value and maximize monetization opportunities will set you apart.
• Excellent Communication: Your words are more than communication; they're able to act as a rallying cry in the organization. With strong verbal and written skills, you articulate a simple and compelling vision and strategy that transcends the complexities of retention and monetization to the wider organization that unifies and inspires.

If you’re a talented IT operations engineer with a proactive approach, we want you to help us build a safer, more open internet for millions of people worldwide.

Who you are

You’re a natural at solving problems, have experience tracking and maintaining IT assets, and know how to ask the right questions to get to the crux of an issue. You’re patient and determined, and you voice your concerns when the balance between effort and impact seems off.

What you’ll do

You’ll be responsible for supporting hundreds of colleagues globally through our cloud-based infrastructure. We maintain 100+ SaaS services on Okta, as well as Google Workspace, and workstations including Mac, Linux, Windows, Chromebooks, and AWS WorkSpaces. Workstations run device-management and endpoint protection clients, and we use SIEM to monitor events from our endpoint protection platform, applications, and networks.

In this role, you can expect to:

• Onboard new hires, provision laptops, and provide technical support
• Identify, prioritize, and resolve reported problems involving data, account administration, desktop hardware/software, and applications, escalating to the next tier when appropriate
• Perform support requests on various cloud services such as Google Workspace and Okta
• Monitor a helpdesk to provide support to 700+ geographically dispersed users and respond to tickets within the agreed time frame
• Work closely with IT vendors and partners
• Maintain an inventory of consumable IT products and know how to restock them locally

What you’ll bring

• Intermediate knowledge in administering end-user workstations (Windows, macOS, ChromeOS, Linux)
• An understanding of basic troubleshooting for desktop and endpoint hardware issues
• Ability to sanitize and reimage workstations and other devices
• Knowledge of common helpdesk/service desk systems and how to effectively use them
• Intermediate knowledge of managing SaaS services such as Google Workspace, Okta, and 1Password
• Intermediate knowledge of endpoint management solutions such as Workspace One and Kandji
• Basic understanding of TCP/IP, DNS, DHCP, and VPN configurations

How you’ll succeed

Your success in this role will be measured by:

• Your skill in identifying, prioritizing, and resolving reported problems
• Your ability to resolve issues and be an effective point of escalation
• Your contributions to the growth and development of the IT Operations Team through mentoring junior colleagues, sharing knowledge, and facilitating a collaborative and innovative environment
• Your role in ensuring our users are as productive as possible
• Your impact on user satisfaction as reflected in regular CSAT surveys

How we’ll support you

In our IT ecosystem, we are dedicated to empowering decision-making at all levels. Our culture is rooted in the inverted pyramid approach, where the engineers, who have a deep understanding of IT processes and technology, are the ones with the authority to make impactful decisions.

• We prioritize treating every team member with respect and promote open and constructive feedback, ensuring a culture of trust and transparency
• We encourage learning through experimentation and provide a safe space for everyone to learn from their experiences
• Our managers are dedicated to facilitating career growth and creating an environment that attracts and supports talented engineers