Total 107 it analyst job vacancies in Singapore

Optimum Solutions (Registration Number: 199700895N) is Singapore's leading Information Technology , Consulting and Professional Services company with Competence in Digital Transformation, Automation, Robotics, Cloud, Big Data, Analytics and Emerging technologies projects. Optimum has been successfully delivering IT projects since 1997 and has been a key IT service provider to clients delivering Software Design, Development, Engineering and IT Transformation Projects.

Role : Technology Risk/Technology Audit

Key Job Duties:

1. Role : Technology Risk Management Analyst - Audit and Third Parties Risk Assessment
2. Degree in computer science/engineering or related disciplines.
3. 1+ years of hands-on IT Risk / Technology Risk management experience in the banking or financial or insurance industry, preferably led a risk team before.
4. Technology Audit / Third Parties Risk Assessment / Technology Obsolescence/ Technology Risk Management experience- must
5. Must have working experience in IT Risk, IT Audit and Process Assurance for at least 01+ years
6. Ability to communicate plans and deliver timely effective information to leadership and key stakeholders.
7. Work closely with the Process Assurance Team Lead to drive process improvement and enhance operational efficiencies within the team
8. Create / Update recurring Process Assurance review reports and dashboards for Project stakeholders, management, and other key collaborators
9. Provide Audit support for various internal and external audits of identified projects
10. Work closely with Project Managers, Technical Delivery Managers, and other key Project stakeholders to guide the project on best practices and SDM compliance
11. Ideate and drive innovative and engaging solutions to increase SDM Process awareness / adoption and best practices utilization
12. Provide feedback on the SDM process and review SDM process enhancements as an SME
13. Aside from day-to-day duties, there will be requirements to undertake other responsibilities such as management reporting & other centrally driven project initiatives as needed

Domain/Business Areas:

· Corporate Banking, Payments

Key Responsibilities:

· Analyses and document end to end detailed requirement in user stories and functional specification document.

· Walkthrough the requirement documentation with stakeholders and seek approval from Product Owner

· Document and finalize process flows including customer journeys, system flows, and operational processes based on agreed end to end requirement.

· Review SIT test cases, define UAT test scope and develop UAT test scenarios/cases in ensuring the requirements are fully tested and traceability to original requirements.

· Engage with UAT stakeholders on requirements walkthrough and UAT test cases review.

· Assist in defect triage during SIT and UAT on requirement clarifications.

· Understanding of technology and development lifecycle – experience in both SDLC & Agile/SCRUM delivery.

· Good understanding on tools such as JIRA, confluence etc.

· Strong communication and stakeholder management.

Requirements

· 4+ years of experience as a Business Analyst, preferably in the banking industry.

· Experience in writing clear and concise user stories to articulate business requirements

· Experience with Agile methodologies.

• Proficient in Microsoft Office, knowing how to use Microsoft Excel to tabulate data for data analysis, reporting, Powerpoint to compile and generate slides for presentation.
• Able to multitask without compromising of work quality ie. Multiple onboarding / offboarding on the same day.
• Preferably having experience working in Financial Industry, with prior knowledge of how Financial Institution works.
• Technical documentation writing experience
• IT Incident and problem management and reporting.
• Experience in manging budget, Supplier contract, memo and invoices
• Some knowledge in HR related matters such as using of workday, getting the required information of new hires prior to onboarding and offboarding within SR to ensure a smooth experience.
• Able to multitask without compromising of work quality ie. Multiple onboarding / offboarding on the same day.
• L1 support experience for semi technical resource is advantage

• Freshers are encouraged to apply
• Minimum of 4-6 months hands on experience in Java development / support is advantageous
• Poly Graduates (IT diploma) are highly preferred.
• Should have good communication and interpersonal skills.
• This is an onsite job opportunity.
• Start Date for this position is on 2nd January 2025.

Optimum Solutions (Registration Number: 199700895N) is Singapore's leading Information Technology , Consulting and Professional Services company with Competence in Digital Transformation, Automation, Robotics, Cloud, Big Data, Analytics and Emerging technologies projects. Optimum has been successfully delivering IT projects since 1997 and has been a key IT service provider to clients delivering Software Design, Development, Engineering and IT Transformation Projects.

Role : Admin/Operational Support Analyst

Work Location : Alexandra Road, SG

• 2+ years of Admin / Operational Support experience.
• Raising of eMemo/Contract activities - must have experience
• Staff Onboarding/Off-boarding process - must have experience
• Hands-on understanding / experience in Microsoft product is require (MS Excel (Vlookup / Hlookup), Outlook, Word) - must have experience
• Streamline, clean up, create proper hierarchy for document repository.
• Tracker and chaser deliverables and To-Dos
• Liaise with Service Recovery Test Center of Excellence (STSS) / Finance
• Support in SDM and related documentation activities
• Communicating and following up admin support for Control-M scheduled maintenance related activities
• Report generation / inputs for broader reporting for pillar based on data pulled from various resources
• Admin support, coordination, governance activities for production pillar
• Data clean up, highlighting quality issues based on checklist and correction as per guidelines-
• Setup of meetings, capture minutes, follow ups with teams as required.
• All other non-technical tasks that can be performed within Service Recovery to support the Service Recovery team

Responsibilities:

• Provision in Microsoft Office, knowing how to use Microsoft Excel to tabulate data for data analysis, reporting, Powerpoint to compile and generate slides for presentation.
• Able to multitask without compromising of work quality ie. Multiple onboarding / offboarding on the same day.
• Preferably having experience working in Financial Industry, with prior knowledge of how Financial Institution works.

Domain : Banking

· Analyse and define detailed functional specification based on the functional and non-functional requirements document

· Collaborate with Functional Business Analyst and Business Unit to clarify with functional and non-functional requirement

· Work closely with architecture team to define project target state and specification

· Collaborate with business and IT to analyse, elicit and review business requirements

· Participate and contribute to technical solutioning and architecture reviews with architecture team

· Define functional and non-functional requirements and perform impact analysis assessment with the vendor

· Perform detailed estimation of projects and change requests

· Facilitate communication between vendor, project team, business stakeholders and internal IT team

· Conduct FDS review / Write and review user stories with Functional Business Analyst and Business Unit for signoff

· Review interface design specifications created by development team

· Review test strategy and functional test cases created by testing team

· Support project and delivery team all throughout the project implementation

· Monitoring and manage risks /issues related to requirements and scope creep

Skills

· Bachelor’s Degree in related disciplines or equivalent experience

· 8 to 12 years of relevant Business Analysis experience related to Pre-Payments, Core-Payments processing and Post Payment processing, eg, Local, Interbank (G3, DuitNow, FPS, PromptPay, PayNow, BI Fast) &, Cross Border Payments (Swift, other payment providers like Bank of New York)

· Relevant experience in Banking / Finance / IT; good knowledge in financial services policies, procedures, products and industry practices.

· Good knowledge in channel products for wholesale banking focusing user experience/journey, validation and processing will also be preferred

· Advantageous to have hands-on experience to configure Payment product/systems from vendors like FIS, etc

· Good Open API knowledge for design and delivery

· Excellent communication and inter-personal skills to manage functional and technical stakeholders across multiple business units.

· Able to work independently with minimum supervision

· Ability to work in a fast-paced, team-oriented environment

· Strong problem solving and analytical skills

· Proven results-oriented person with main focus on delivery

· Good understanding and experience in standard Software Development Life Cycle (SDLC) and Agile development methodology.

· Strong negotiation skills.

This is an 8 month contract based in Singapore, English & Japanese language is required due to liaising with Japanese client & counterparts.

RESPONSIBILITIES
Read, analyze, and summarize media coverage of important company issues
Inform the wider team on news cycles and policy issues domestically and internationally, and put them into their local context
Create reports with media insights (including visualization) to assess the impact of different news cycles and inform future strategy
Support the communications team in developing meaningful success metrics for its campaigns and initiatives across traditional (news) media outlets as well as owned, paid-for and earned social media activity

MINIMUM QUALIFICATIONS
2+ years of experience in a media analysis, research, journalistic, communications or related role, or working for a media agency, media analysis firm, a media measurement platform or think tank
Must Have fluency in English and Japanese as this role requires liaison with Japanese speaking counterparts and clients
Familiarity with the media market in APAC
Experience owning multiple deliverables and working in a deadline driven environment
Experience in handling data sets and visualizing data a plus
Experience drafting messaging materials; writing news summaries is a plus
Bachelor's degree in Communications, Journalism, Public Relations, Broadcast, Political Science, Marketing, Economics, Statistics or related field

Domain/Business Area:

· Retail Banking

Key Responsibilities:

· Experience in retail banking with a focus on managing digital banking projects

· Analyses and document end to end detailed requirement in user stories and functional specification document.

· Walkthrough the requirement documentation with stakeholders and seek approval from Product Owner

· Document and finalize process flows including customer journeys, system flows, and operational processes based on agreed end to end requirement.

· Review SIT test cases, define UAT test scope and develop UAT test scenarios/cases in ensuring the requirements are fully tested and traceability to original requirements.

· Engage with UAT stakeholders on requirements walkthrough and UAT test cases review.

· Assist in defect triage during SIT and UAT on requirement clarifications.

· Understanding of technology and development lifecycle – experience in both SDLC & Agile/SCRUM delivery.

· Good understanding on tools such as JIRA, confluence etc.

· Strong communication and stakeholder management.

Requirements

· 4+ years of experience as a Business Analyst, preferably in the banking industry.

· Prior experience in Retail banking or Digital Banking

· Experience with Agile methodologies.

• Deliver a 1st class Production Support service to stakeholders
• Responsible for availability, incident, problem and capacity management for the applications in scope
• Response and resolve incidents, problem and user queries through proper analysis
• Manage communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications within team, manager and department
• Drive technical remediation in line with agreed non-functional requirements
• Evidence continual service improvement of processes and tasks (via automation)
• Ensures essential process / procedures are followed and contribute to defining standards.
• Coach and be receptive to coaching to uplift the team’s and your individual knowledge
• Communicate complex technical issues to business users in a language they understand
• Contribute in effective knowledge management best practices within team and organization
• Work closely with 1st & 3rd level support and development teams to the incidents, problem and users queries are resolved within SLA

Key skills required:

• 3+ years of experience with Distributed Technologies – Microsoft Dynamics CRM, MS SQL Server, Unix, MQ, Oracle.
• Strong working experience in Microsoft Dynamics CRM application production support
• Strong understanding of Microsoft Dynamics CRM application architecture
• Excellent troubleshooting skills in Control-m batch issues, SSIS packages
• Strong automation skills (Unix Shell scripting / windows batch scripting or any other scripting language)
• Hands-On experience in writing / debugging scripts, code, and database queries
• Solid understanding and execution of DR & BCP
• Good experience in Middleware MQ / BMC / Control-M/Remedy incident Management tools

· Strong understanding of banking regulations (e.g., Basel III, Dodd-Frank, MiFID II, GDPR, AML/KYC).

· Analyses and document end to end detailed requirement in user stories and functional specification document.

· Walkthrough the requirement documentation with stakeholders and seek approval from Product Owner

· Document and finalize process flows including customer journeys, system flows, and operational processes based on agreed end to end requirement.

· Review SIT test cases, define UAT test scope and develop UAT test scenarios/cases in ensuring the requirements are fully tested and traceability to original requirements.

· Engage with UAT stakeholders on requirements walkthrough and UAT test cases review.

· Assist in defect triage during SIT and UAT on requirement clarifications.

· Understanding of technology and development lifecycle – experience in both SDLC & Agile/SCRUM delivery.

· Good understanding on tools such as JIRA, confluence etc.

· Strong communication and stakeholder management.

Job Description:

The Business Analyst consults with business subject matter experts and technology resources to identify, prioritize, document, and manage business requirements for the relevant business team.

Scope of Work:

• Analyse and document business processes, review and validate test plans/cases, support user acceptance testing, and track/manage requirements traceability throughout the software development lifecycle
• Leading and facilitating requirements gathering workshops and discussions with IT and various business stakeholders (including marketing, front of house and back of house)
• Work closely with the Solution Architecture/technical team to ensure the solution covers all key use cases and that the system is extensible for future needs
• Prepare and/or review clear and comprehensive business requirement documentation including objectives, scope, current and new business processes, added value and benefit expectations
• Support budgeting, Procurement and Legal activities e.g. contracting, RFP; and
• Support QA and UAT processes through validation of test planning and execution

Key Qualifications/Requirements:

• Must have at least 5 years of relevant experience in process mapping, business requirements analysis and documentation, data mapping and test planning
• Experience working with collaboration tools such as Microsoft SharePoint, Teams
• Familiarity with IT Infrastructure Library (ITIL) processes, policies and procedures
• Hands-on experience in process mapping, business requirements analysis and documentation, data mapping
• Knowledge of software development process methodologies like RUP and / or Agile, and use case modelling\
• Ability to work independently and to effectively manage and execute multiple initiatives concurrently
• Good interpersonal, oral and written communication skills including ability to clearly communicate technical concepts to non-technical audiences, both written and verbally

• Analyze business requirements and provide functional solution to business requirements

• Work with business, fellow SAs, FBA, architect, project team, testers and operations users as well as application development team for functional design/solutions

• Guide testers/users in cards parameter setup for the new business (new org, product, pricing, etc)

• Guide testers/users in the end-to-end reconciliation process

• Prepare functional solution document

• Support system integration, user acceptance, regression/performance testing - work closely with TCOE and business users to ensure coverage of critical and important functions

• Post-implementation support

• Identify and raise/escalate risks to the project/processes

Required Experience:

• Bachelors’ Degree in Computer Science or related field.

• Practical Experience in Fraud system

• Should have experience in the Fraud application (e.g. Falcon, SAS etc) implementation for a card platform.

• Should have hands on experience in Mainframe and Cards processing platform (Cardlink, VisionPlus etc

• Mainframe – online and batch processing

• Credit Card domain knowledge

· Analyse business requirements and provide functional solution to business requirements

· Work with business, fellow SAs, FBA, architect, project team, testers and operations users as well as application development team for functional design/solutions

· Guide testers/users in cards parameter setup for the new business (new org, product, pricing, etc)

· Guide testers/users in the end-to-end reconciliation process

· Prepare functional solution document

· Support system integration, user acceptance, regression/performance testing - work closely with TCOE and business users to ensure coverage of critical and important functions

· Post-implementation support

· Identify and raise/escalate risks to the project/processes

Requirements:

· Bachelors’ Degree in Computer Science or related field.

· Should have experience in the Credit Card Core Applications Issuing Business and has solid experience on common credit card interfaces.

· Should have hands on experience in Mainframe and Cards processing platform (Cardlink, VisionPlus etc)

· Should have experience as Cards Issuing Application development lead

· Mainframe – online and batch processing

· Credit Card domain knowledge

• Should have minimum of 6 months hands on experience in Java development / support.
• Poly Graduates (IT diploma) are highly preferred.
• Should have good communication and interpersonal skills.
• No work from home option is available for this job opportunity.
• Start Date for this position is on 2nd January 2025.

Optimum Solutions (Registration Number: 199700895N)is Singapore's leading Information Technology , Consulting and Professional Services company with Competence in Digital Transformation, Automation, Robotics, Cloud, Big Data, Analytics and Emerging technologies projects. Optimum has been successfully delivering IT projects since 1997 and has been a key IT service provider to clients delivering Software Design, Development, Engineering and IT Transformation Projects.

Role : Operations/Process Analysts

• Degree in Business Administration, Information Technology, or a related field.
• Minimum of 5+ years of experience in business analysis, process improvement, or a related field.
• 2+ years Working experience in ITSM- ITService Management OR ITAM -ITAsset Management is a must
• Working experience in streamlining Service Catalogue processes by minimizing reliance on the ITSM tool (no-code/low-code workflows).
• Must have working experience ITSM tools and service management processes for at least 2+ years.
• Experience with no-code/low-code platforms is required.
• Strong analytical and problem-solving skills
• Ability to analyze complex processes and identify areas for improvement.
• Proficient in data analysis and visualization tools.
• Basic understanding of microservices architecture and development is a plus.
• Relevant certifications in ITIL, Business Analysis, or other related areas will be advantageous.
• Previous experience in a similar role within a large enterprise environment is preferred.

Required Experience:

· 8+ years of hands-on development experience is preferred

· Hands–on experience developing applications using Java/J2EE, with Spring / Spring boot framework.

· Hands-on experience in Spring Batch and Shell Scripting

· Should have prior experience in system analysis, design and development

· Analyze business requirements and translate them into technical specifications

· A strong hands-on development track records building integration and application utilizing a variety of technologies, development tools and database systems.

· Experience with cloud platforms (e.g., AWS, Azure, Google Cloud) is highly desirable.

· Good communication skills both in writing and verbally with ability to present the complex ideas or technical solution to business and/or management team.

We are seeking an experienced IT Project Manager with a strong background in managing projects involving external API integrations. In this role, you will lead the planning, execution, and delivery of technical projects related to API development and integration with external systems, ensuring that all projects meet scope, budget, and timeline requirements. You will work closely with cross-functional teams including developers, business analysts, and external partners to ensure the seamless delivery of solutions that support business goals.

Key Responsibilities:

• Project Leadership & Management:Lead end-to-end project delivery for API-related initiatives, from initial concept through to deployment and post-launch support.
  Define project scope, objectives, and deliverables in collaboration with business stakeholders.
  Create detailed project plans, outlining tasks, timelines, resource requirements, and risks.
  Manage multiple concurrent projects, ensuring proper prioritization and allocation of resources.
  Monitor project progress, adjusting timelines and resources as necessary to stay on track.
  Provide regular status updates to stakeholders, addressing concerns and proactively mitigating risks.
  Ensure compliance with internal processes, standards, and best practices throughout the project lifecycle.
  
• External API Integration Management:Oversee the integration of third-party APIs with internal systems or partner platforms.
  Collaborate with development teams and external vendors to define technical requirements and ensure seamless API connectivity and data exchange.
  Coordinate the testing and validation of API integrations, ensuring that they meet performance, security, and scalability standards.
  Work with quality assurance (QA) teams to create and execute test plans for API-related deliverables.
  Troubleshoot and resolve any API-related issues during development and post-launch.
  
• Stakeholder & Cross-functional Collaboration:Engage with both technical and non-technical stakeholders to gather requirements and ensure alignment between business objectives and technical capabilities.
  Serve as the primary point of contact for internal and external stakeholders during the lifecycle of the project.
  Collaborate with engineering teams to ensure timely delivery of project milestones.
  Facilitate communication and collaboration between development teams, business analysts, vendors, and other stakeholders.
  
• Risk & Issue Management:Identify, assess, and manage project risks and issues related to API integration, ensuring timely resolution or escalation.
  Maintain project documentation, including risk logs, action items, and status reports.
  
• Post-launch Support & Continuous Improvement:Oversee the post-launch support phase, ensuring any issues related to external API integrations are addressed promptly.
  Capture lessons learned from each project to continuously improve the management of future API integration initiatives.
  

Required Skills & Qualifications:

• Experience: 5+ years of experience in IT project management, with a focus on software development or integration projects.
  Proven experience in managing external API integration projects or similar technical projects.
  Familiarity with API protocols such as RESTful APIs, SOAP, JSON, and XML.
  Strong understanding of web services and API design principles.
  Experience working with cloud-based platforms and services (e.g., AWS, Azure, Google Cloud).
  Familiarity with Agile/Scrum methodologies and project management tools (e.g., Jira, Trello, MS Project, Asana).
  
• Technical Skills:Solid understanding of software development life cycle (SDLC) and integration best practices.
  Basic understanding of programming languages (e.g., Java, Python, JavaScript) to effectively communicate with developers.
  Knowledge of security standards and protocols for API usage (e.g., OAuth, JWT, TLS).
  Understanding of data formats used in API communications (e.g., JSON, XML).
  

• Analyze business needs and requirements, identifying solutions that meet them within the context of digital channels.
• Work closely with IT teams to design new features or enhancements for existing systems related to digital channels.
• Create functional specifications for new products or services within the digital channels space.
• Analyses and document end to end detailed requirement in user stories and functional specification document
• Maintain effective communication with stakeholders throughout each project's lifecycle ensuring their expectations are managed effectively.
• Engage with UAT stakeholders on requirements walkthrough and UAT test cases review.
• Assist in defect triage during SIT and UAT on requirement clarifications.
• Understanding of technology and development lifecycle – experience in both SDLC & Agile/SCRUM delivery.
• Good understanding on tools such as JIRA, confluence etc.

Domain/Business Area:

· Retail Banking

Key Responsibilities:

· Analyses and document end to end detailed requirement in user stories and functional specification document.

· Walkthrough the requirement documentation with stakeholders and seek approval from Product Owner

· Document and finalize process flows including customer journeys, system flows, and operational processes based on agreed end to end requirement.

· Review SIT test cases, define UAT test scope and develop UAT test scenarios/cases in ensuring the requirements are fully tested and traceability to original requirements.

· Engage with UAT stakeholders on requirements walkthrough and UAT test cases review.

· Assist in defect triage during SIT and UAT on requirement clarifications.

Requirements:

· 4+ years of experience as a Business Analyst, preferably in the banking industry.

· Prior experience in retail banking is mandatory.

· Experience with Agile methodologies.

This is an 8 Month contract based in Singapore, Candidate with experience in Logistics/ Warehouse Management for IT Equipment/ IT Assets are highly preferred.

Job responsibilities

• Engage and coordinate with internal and external stakeholders on network infrastructure projects.
• Lead continuous improvement projects.
• Review and update forward and reverse logistics process flows and documentation.
• Engage with team members to build and report KPIs/metrics on a monthly basis.
• Support vendor onboarding, invoice validation and unblock any account payables.
• Coordinate with sourcing and procurement on new purchase orders, validate the accuracy against bill-of-materials/requirements.
• Support new vendor transition and implementation in existing operations.

Preferred Requirements

• Possesses about 4-6 years of experience. Preferably experience in supply chain and logistics operations
• Experience in End-to-end Logistics Management/ Warehouse Management System
• Bachelor's degree or higher in Supply Chain or equivalent.
• Project or program management experience
• Data analytics experience, hands-on knowledge of SQL
• Knowledge of budgeting & forecasting

Note : 4 months Contract (possible to extend)

Requirements:

• 5+ years of experience as a Business Analyst, preferably in the banking industry.
• Prior experience in digital banking is mandatory
• Strong understanding of digital banking products, services, and technologies.
• Experience with Agile and Scrum methodologies.
• Proficient in business analysis tools and techniques
• Excellent analytical, problem-solving, and project management skills.
• Outstanding communication and interpersonal abilities.
• Ability to work effectively in a team environment and manage multiple priorities.

This is a 12-month contract role open for Singaporeans ONLY.

Minimum Requirements:

• CAT-1 cleared/eligible candidate is required for this role.
• Minimum of 3 years' experience in data analysis.
• Experience in managing data reconciliation/quality checks (implementation, monitoring and troubleshooting).
• Hands-on experience with Oracle PL/SQL.
• Experience in performing UAT.
• Able to manage SLA and queries from end users.
• Experience in providing documentation support e.g. in technical/functional specifications.
• Possess finance domain knowledge.
• Good problem solving and logical thinking.
• Good to have: Snowflake / Denodo.

UEN: 199700895N

Optimum Solutions (Registration Number: 199700895N) is Singapore's leading Information Technology , Consulting and Professional Services company with Competence in Digital Transformation, Automation, Robotics, Cloud, Big Data, Analytics and Emerging technologies projects. Optimum has been successfully delivering IT projects since 1997 and has been a key IT service provider to clients delivering Software Design, Development, Engineering and IT Transformation Projects.

Role : System Analyst - Java/API

Skills/Key Technical Requirements:

• Bachelor’s Degree in related disciplines or equivalent experience
• 8+ years of relevant Business Analysis experience related to Pre-Payments, Core-Payments processing and Post Payment processing, eg, Local, Interbank(G3, DuitNow, FPS, PromptPay, PayNow, BI Fast) &, Cross Border Payments (Swift, other payment providers like Bank of New York)
• Current working experience in Java/API is a must.
• Primary Skills : - Must have (recent) hands on working experience as a Java/API System Analyst
• Relevant experience in Banking / Finance / IT; good knowledge in financial services policies, procedures, products and industry practices.
• Agile working experience is a must.
• Working experience in banking industry is a must (2+ years).
• Good knowledge in channel products for wholesale banking focusing user experience/journey, validation and processing will also be preferred
• Advantageous to have hands-on experience to configure Payment product/systems from vendors like FIS, etc
• Good Open API knowledge for design and delivery
• Good inter-personal skills to manage functional and technical stakeholders across multiple business units.
• Able to work independently with minimum supervision
• Ability to work in a fast-paced, team-oriented environment
• Strong problem solving and analytical skills
• Proven results-oriented person with main focus on delivery
• Good understanding and experience in standard Software Development Life Cycle (SDLC) and Agile development methodology.
• Strong negotiation skills.

• 2 years of working experience in service desk, helpdesk or any IT support with some networking.
• Diagnose and resolve technical issues related to hardware, software, and network connectivity remotely. (Level 1 support)
• Incident management in logging, tracking and escalating incidents in ticketing system, ensuring timely resolution and follow-up
• Work in data centre routine and follow security procedures
• Good to have Certification in ITIL
• Good to have cloud technologies experience
• Working in a rotating shift schedule to provide 24x7 coverage

Optimum Solutions (Registration Number: 199700895N) is Singapore's leading Information Technology , Consulting and Professional Services company with Competence in Digital Transformation, Automation, Robotics, Cloud, Big Data, Analytics and Emerging technologies projects. Optimum has been successfully delivering IT projects since 1997 and has been a key IT service provider to clients delivering Software Design, Development, Engineering and IT Transformation Projects.

Role : Production Support Analyst - Tracking Incident, Problem Ticket and ServiceNow

• Working experience / knowledge in Tracking Incident, Problem Ticket and ServiceNow
• Proficient in Microsoft Office, knowing how to use Microsoft Excel to tabulate data for data analysis, reporting, Powerpoint to compile and generate slides for presentation.
• Able to multitask without compromising of work quality ie. Multiple onboarding / offboarding on the same day.
• Preferably having experience working in Financial Industry, with prior knowledge of how Financial Institution works.
• Technical documentation writing experience
• IT Incident and problem management and reporting.
• Experience in manging budget, Supplier contract, memo and invoices
• Some knowledge in HR related matters such as using of workday, getting the required information of new hires prior to onboarding and offboarding within SR to ensure a smooth experience.
• Able to multitask without compromising of work quality ie. Multiple onboarding / offboarding on the same day.
• L1 support experience for semi technical resource

Key Responsibilities:

• Raising of eMemo, Contract and budgeting activities
• Track Incident and Problem ticket.
• Audit Management
• System documentation preparation by Semi Technical staff
• Onboarding/Off boarding
• KPO tracking, BCP,DR
• All other semi-technical tasks like system health-checks, blackout windows submission, raise CRQ for OS patching or IPL standard activities etc that can be performed within Service Recovery to support the Service Recovery team