Total 19 job vacancies by Red Hat Asia Pacific Pte Ltd

Red Hat's South East Asia Technical Account Management Team is looking for an experienced, enterprise-level engineer to join us as a Senior Technical Account Manager in Singapore. In this role, you will serve as a trusted advisor who will work with our key strategic accounts to provide practical technical and architectural guidance for the Platform (RHEL) and Ansible. You will provide personalized, attentive, proactive support and mentorship to assigned strategic enterprise customers. You will establish high-value relationships with key stakeholders to understand their environment, including IT infrastructure, internal processes, and business requirements. You will share technical best practices and serve as a point of contact for any major incidents, managing customer expectations and communications leading to resolution of such incidents.

As a Senior Technical Account Manager, you will work closely with our Engineering, Products and Technologies, Product Management, and Global Support teams to debug, test, and resolve issues. You'll need to be able to work as part of a team, enjoy working hard, and be professional and dedicated to meeting and exceeding expectations and building relationships. You'll also need to have excellent collaboration skills and ability to learn new technologies quickly and use their time efficiently.

What You Will Do

• Manage and grow customer relationships by delivering attentive, relationship-based support
• Perform technical reviews and share knowledge to identify and prevent issues
• Gain an understanding of customers’ technical infrastructures and environments, hardware, and offerings
• Create customer engagement plans and keep the documentation on customer environments updated
• Support enterprise customers implementing automated and containerized cloud application platform solutions
• Perform initial or secondary investigations and respond to online and phone support requests
• Partner closely with Red Hat's engineering, product management, and technical support teams to debug, test, and resolve
• Regularly contribute to the Red Hat knowledge base and share best practices with peers and colleagues
• Participate in internal projects and initiatives and serve as a subject matter expert and mentor for specific technical or process areas
• Deliver key portfolio updates and help our customers successfully implement upgrades
• Manage customer use cases and maintain clear and concise case documentation
• Engage with Red Hat's solutions engineering teams to help develop solutions patterns based on customer engagements as well as personal experience that will guide platform adoption
• Engage with Red Hat's field teams, customers, and partners to ensure a positive cloud technology experience and a successful outcome resulting in long-term enterprise success
• Communicate how specific Red Hat’s cloud solutions and our cloud roadmap align with customer use cases
• Travel, as necessary, to visit customers and attend events within the region, following Red Hat’s COVID-19 guidelines

What You Will Bring

• 5+ years of experience working in a customer support, development, engineering, or quality assurance (QA) organization
• Ability to manage and grow existing enterprise customer relationships by delivering proactive, relationship-based support
• Outstanding written and verbal communication skills; ability to convey complex information to customers clearly and concisely
• Competent comprehension of enterprise architecture and strategic business drivers
• Ability to manage multiple issues and projects with a focus on detail
• Experience with or working knowledge of Red Hat Enterprise Linux (RHEL), Docker, Kubernetes, Ansible
• Aptitude to learn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and microservices on container platforms

The Following Are Considered a Plus

• Experience with system management, cloud, or server virtualization
• Bachelor's degree in a technology-related discipline, preferably computer science or engineering
• Red Hat Certified Engineer (RHCE) certification
• Prior experience working in a technical leadership or mentorship role
• Experience with training and presentation delivery
• Expertise with enterprise cloud solutions like Platform-as-a-Service (Red Hat OpenShift), containers, Kubernetes, and IT automation
• Experience working in DevOps environments
• Software engineering background; experience with RPM-based Linux and Java technologies Experience deploying applications in cloud environments
• Experience developing containerized applications
• Good understanding of continuous integration (CI) and continuous delivery (CD) concepts

The Red Hat Globally Centralized Tech Sales Operations team is looking for a Senior Operations Analyst to support the APAC Tech Sales team. In this role, you will partner with APAC Tech Sales and Sales leadership teams to advise them on their go-to-market strategy, sales forecast and cadence, and fiscal year plan. You will compile, analyze, and interpret sales data to make data-based decisions. You'll need to be able to understand complex financial problems and provide explanations and solutions that are sound and clearly communicated. You will need to have expert level capability, understanding, and interpretation of RH tools and resources and be able to train and translate to sales. As a Senior Sales Strategy and Planning Analyst, you will also need to have excellent communication skills and ability to support multiple teams.

What you will do

• Serve as a trusted advisor and business partner to the APAC Tech Sales Leadership team Vice Presidents and their organizations.
• Guide, train, and influence business leaders to drive adoption and utilization of standardized metrics, tools, and dashboards.
• Provide forecast analytics that will improve the leadership team’s ability to guide the business and surpass targets.
• Develop analyses, KPI metrics, and weekly packages/presentations that will provide insight and direction to sales leadership.
• Use your deep knowledge of the business to build financial models and performance metrics for fiscal year planning.
• Tackle ad hoc tasks as needed and juggle multiple projects and initiatives.
• Serve as the consummate team player who will advise, support, guide, and motivate colleagues.
• Effectively collaborate with other business support teams like Global/GEO operations, Data Teams, and Incentives on deliverables.
• Work extended hours during planning, quarter-end, and year-end periods when required as well as flexibility for various time zones.
• Develop an understanding of Red Hat’s workflows and a deep understanding of our practices and policies. Continuously look for ways to improve productivity or the level of services provided to the business.

What you will bring

• 8+ years of experience in a financial/business analyst role or similar capacity
• Bachelor's degree in finance, business, or a similar capacity, Masters or MBA preferred.
• Expert level Excel/Google sheets skills with complex formulae writing and automation capability.
• Well versed in business tools: Tableau, Anaplan, Google suite, RHSC, etc.
• Strong executive presence with exceptional verbal, written, and communication skills in portuguese, english and spanish.
• Ability to be flexible, pivot quickly, take on ad hoc tasks as needed, etc.
• Strong cross-collaborator with ability to take the lead on projects.
• A proactive self starter who can work with little guidance and lead independently.
• Team player who will advise, support, guide, and motivate colleagues.
• This role may come into contact with confidential or sensitive customer information requiring special treatment in accordance with Red Hat policies and applicable privacy laws.

The Red Hat Consulting team is looking for a Senior Architect to join us in the Southeast Asia (SEA) region. In this role, you will promote the adoption of Red Hat's solutions at our key enterprise accounts, government agencies, and service provider partners. You'll define requirements and deliver solutions based on the Red Hat portfolio of solutions and services offerings. You will lead small to medium-sized project teams and ensure the quality of customer deliverables for one or more projects. You will apply well-developed consulting, business, and process expertise in your work and coach and mentor others while building good customer relationships. You will earn the trust and confidence of our customer Engineering, Development, and Operations teams by matching their requirements and use cases with the functional capabilities of our solutions. As a Senior Architect, you will serve as a customer advocate within Red Hat, delivering the right solutions and ensuring that these solutions are implemented and supported in a creative and reliable way.

What You Will Do:

• Deliver successful discovery, analysis, and design workshops for small to medium teams of technical and non-technical backgrounds that shape and influence customer use cases and architecture design decisions
• Scope delivery projects and guide customers through successful pilot and production deployments
• Contribute to the development of repeatable methodologies and tools designed to scale Red Hat's services capabilities, promote repeatable customer engagements, and lower delivery risk
• Address the customer’s technical, development, and strategic IT requirements as the main point of contact for Red Hat’s professional services
• Use industry practices and Red Hat's policies and procedures to solve diverse problems
• Demonstrate subject matter expertise in middleware, Platform-as-a-Service (PaaS), and cloud-native application community by producing whitepapers, webinars, etc. and speaking at seminars and conferences

What You will Bring:

• 10+ years of experience working in an application architect, solutions architect, enterprise architect, or architect consulting delivery role
• Proven record of working in a strategic advisory capacity to senior IT operations and engineering professionals and business executives
• Outstanding verbal and written communication skills; extensive experience presenting even to C-level executives
• Comfortable working with highly distributed teams, including interaction with the open source communities via email and other communication tools
• Solutions sales experience in an environment with multiple products and services
• Background in architecting and designing complex customer solutions in a rapidly evolving technology domain
• Background in lightweight application architecture including microservices and APIs
• Good presentation and communication skills in English
• Knowledge of and operational experience with new services methodologies related to next generation application migration and modernization, Platform-as-a-Service (PaaS), or agile and DevOps
• Competence to quickly embrace and understand new technologies; ability to comprehend new information and understand complex topics
• Multiple years of experience focused on application development, maintenance, and support including supporting infrastructure
• Extensive knowledge of Openshift and other kubernetes, API, web services, Spring Framework, and etc.
• Proven ability to work with distributed cross-functional teams to achieve success on behalf of customers
• Ability to study and quickly learn and put into practice new topics
• Passion for open source, software, tooling, and automation
• Experience across one or more vertical industry areas is a plus

About the job

Joining our esteemed APAC Labs team, we seek a Principal Architect to contribute to our Open Innovation Labs (Labs) in Singapore. In this pivotal role, you will spearhead engagements that transcend mere technology implementation, driving organizational transformation. Collaborating closely with customers in small, agile teams, you'll focus on building, testing, and iterating over innovative application prototypes with real business impact. As the lead architect, you'll leverage emerging open-source technology and modern design methods to co-create transformative software solutions, all while coaching and empowering your team to excel.

What you will do

• Lead the discovery, architecture, and implementation of cutting-edge solutions using cloud-native development practices and emerging open-source technologies
• Cover domains including microservices, Application Modernization, Platform Engineering, and SRE, utilizing Red Hat OpenShift Container Platform and cloud automation
• Partner with the open-source community to engineer solutions that drive our customers' success at Labs.
• Be a thought leader, innovatively employing critical and strategic thinking to address complex challenges.
• Present vision, strategy, and roadmaps to stakeholders across various levels, from executives to technical teams.
• Maintain hands-on coding involvement during Lab engagements, ensuring deep technical knowledge and expertise and conveying the skills and craft to our customers and Red Hatters
• Lead a group of consulting architects, building a trusted community of experts ready to take on any challenge

What you will bring

• 15+ years of experience in software architecture or related roles, with a proven track record of designing and developing complex solutions.
• Master's degree or higher in Computer Science or a related field, with a willingness to travel up to 50% throughout APAC and globally as required
• Proficiency in facilitating software design and architecture workshops and engagements, coupled with strong customer-facing skills on all levels, especially executive level
• Expertise in container technologies such as Docker and Kubernetes/OpenShift, along with object-oriented design principles and modern software development practices
• Expert knowledge of cloud-native application development and infrastructure practices including Agile software development, platform engineering, DevSecOps, and SRE practices and cultures, with operational experience.
• Have a clear understanding of cloud service/operating models and deployment methods including backup and restore.
• Profound know-how of key regulatory requirements to operate mission-critical systems.

The OpenShift Sales Specialist for AI assumes a pivotal role in providing expert sales support for the seamless execution of Go-To-Market (GTM) strategies related to Red Hat OpenShift AI (RHOAI) in APAC. This role involves leveraging AI strategically to help our customers make the most of their unique data, giving them a competitive edge. It includes tasks like training, building, and managing AI models to achieve significant business outcomes. The successful candidate must possess a unique blend of domain expertise, adept relationship management, and technical prowess to bolster sales initiatives effectively.

The ideal candidate will boast a track record of leadership in steering successful AI initiatives within enterprise settings, whether through direct sales, ownership as a product lead/technical expert, or engagement in consulting projects. Demonstrating the ability to usher these initiatives into production while showcasing tangible business value and outcomes is paramount. This remote role assumes GEO-level ownership, encompassing both business and technical responsibilities.

The role necessitates a diverse set of customer-facing skills, spanning interactions with data scientists, developers, and professionals to C-suite executives. Engaging in evangelism conversations and activities is a key facet of this position. A significant portion of the role involves consulting on GTM strategies with Product Business Units and providing mentorship in the execution of winning sales plays in collaboration with Cloud Service Providers, SIs, and third-party Independent Software Vendors (ISVs).

Establishing and nurturing relationships with System Integrators (SI)/Regional SIs, Cloud Service Provider account teams, and key executives is integral to the role. These connections play a pivotal role in collaborative selling efforts and contribute to the development of a robust AI partner ecosystem. Proactively managing and expanding these relationships is a requirement.

The foundational expertise of the candidate is instrumental in facilitating and expediting GTM execution drawn from firsthand experience in navigating the challenges of implementing AI within enterprises. This relatable, experiential knowledge enables this individual to propose credible Red Hat solutions tailored to address customer challenges. As the center of gravity for our RHOAI GTM, the incumbent should feel at ease articulating a narrative centered around AI delivery, grounded in prior experiences. This role may carry a Team Lead designation.

Primary Job Responsibilities

• Consult on and enable successful execution of RHOAI GTM
• Be the virtual leader for in GEO RHOAI sales tactics
• Educate customers and stakeholders alike on the value of Red Hat’s RHOAI solution
• Lead and enable on hyper-competitive sales situations for RHOAI
• Be a geo-level bi-directional conduit of GTM for RHOAI between sales, P&GE, marketing, enablement, customer success, and SRE/CEE
• Work closely with AI business unit and engineering teams by providing feedback and identifying gaps in the offering
• Build lasting relationships with cloud providers, ISVs, and other 3rd parties for joint GTM
• Interface with regional sales leadership for account planning and GTM

Required Skills

• Computer Science or other technical degree w/ MBA
• Previous experience as a sales engineer, technical sales, or similar role (preferably Technical and/or Sales role experience working directly for hyperscalers or in partner ecosystem)
• 5+ years of Data Science/AI application development experience, including leadership roles
• 2+ years of consulting experience with major SI
• Product management or ownership role
• Extensive community brand in circles such as AI User Group or other AI Communities
• Ability to facilitate demonstrations of Red Hat AI solutions and products and cloud services unassisted
• Industry vertical experience with Data Science projects. IE - expertise in FSI, medical, defense, and intelligence verticals
• Recognized thought leadership in AI/MLOps
• Subject matter expertise and experience in AI applications (e.g., deep learning, LLM, NLP, computer vision, or pattern recognition).
• Experience in statistical programming language (e.g., Python), applied machine learning techniques, and using OSS frameworks (e.g., TensorFlow, PyTorch).
• Experience with CI/CD solutions in the context of MLOps and LLMOps including automation with Infrastructure as Code (IaC) solutions (e.g. Ansible).
• Experience delivering technical presentations and leading business value sessions.
• Experience in AI systems design, with the ability to architect and explain data pipelines, ML pipelines, and ML training and serving approaches.
• Executive presence with public speaking skills
• Expert Practitioner of the Challenger Sales Model
• Entrepreneurial mindset

The Red Hat Sales team is seeking a Strategic Account Manager for our Financial Services Industry (FSI) with initiative, passion, and experience to join us in Singapore. In this customer- focused role, you will design strategic sales plans via competitive analysis, customer segmentation, market development plans, and thoughtful solution positioning for the financial services industry, serving as an enterprise account manager for your assigned value key account. You will develop and maintain relationships within this valued client and work to spearhead revene growth by positioning Red Hat's solutions consultatively. You will need to have excellent communication skills to establish executive relationships with key decision makers of your assigned account. You will also need to understand customer issues and demonstrate how Red Hat's solutions can resolve them. In addition, you will need to be able to explain what Red Hat's subscriptions are and how they work, using your outstanding communication skills and passion for open source. You will also need to be able to explain how open source delivers value to customers and how Red Hat makes it work in the environments of our customers.

Primary Job Responsibilities

• Translate Red Hat’s sales strategy into a relevant account-level strategy for key customer.
• Execute on the account strategy to drive performance and customer success in key accounts, retaining and growing bookings through strategic account planning.
• Apply knowledge of use cases and Red Hat’s strategic offering value proposition to identify and execute opportunities to drive upsell, cross-sell and renewals across the Red Hat portfolio while deepening penetration within accounts.
• Orchestrate Solution Architects, specialist teams, Customer Success and industry experts to align Red Hat use cases to client needs, driving end to end sales to develop solutions that deliver business value.
• Coordinate support from Specialist Solutions Architects, Sales Solutions Specialists and industry experts to drive end to end sales and deliver customer value
• Cultivate relationships across client organizations to position Red Hat as a strategic partner to their business.
• Collaborate with the Customer Success team to co-develop Success and Growth Plans, understanding how the customer derives value from Red Hat’s solutions to support expansion/retention and ensure Red Hat meets or exceeds the customer’s success criteria.
• Engage partners, where appropriate, to strengthen Red Hat’s customer value proposition.

Required Skills

• Excellent leadership and communication skills with the ability to engage a diverse set of stakeholders in a matrixed organization and drive accountability within the account team
• Strategic orientation and value engineering skills to position and sell solutions to meet the client’s needs and build business cases around ROI/TCO.
• Strong understanding of client's business, industry trends, competitive landscape and Red Hat differentiators/ value proposition.
• Ability to articulate the hybrid cloud story, the value of Red Hat solutions and Red Hat’s differentiation in one-on-ones with key client stakeholders.
• Ability to cultivate long-term relationships and develop internal advocates across the client org, including IT and related business functions.
• Proven experience selling complex IT solutions to large organizations within the region/geo and to multiple decision makers.
• Excellent communication skills in English

Red Hat's South East Asia Technical Account Management Team is looking for an experienced, enterprise-level engineer to join us as a Senior Technical Account Manager in Singapore. In this role, you will serve as a trusted advisor who will work with our key strategic accounts to provide practical technical and architectural guidance for the Platform (RHEL) and Automation. You will provide personalized, attentive, proactive support and mentorship to assigned strategic enterprise customers. You will establish high-value relationships with key stakeholders to understand their environment, including IT infrastructure, internal processes, and business requirements. You will share technical best practices and serve as a point of contact for any major incidents, managing customer expectations and communications leading to resolution of such incidents.

As a Technical Account Manager, you will work closely with our Engineering, Products and Technologies, Product Management, and Global Support teams to debug, test, and resolve issues. You'll need to be able to work as part of a team, enjoy working hard, and be professional and dedicated to meeting and exceeding expectations and building relationships. You'll also need to have excellent collaboration skills and ability to learn new technologies quickly and use their time efficiently.

Primary Job Responsibilities

• Manage and grow customer relationships by delivering attentive, relationship-based support
• Build a sense of trust with customers and serve as their advocate within Red Hat
• Perform technical reviews and share knowledge to identify and prevent issues
• Gain an understanding of customers’ technical infrastructures and environments, hardware, and offerings
• Create customer engagement plans and keep the documentation on customer environments updated
• Support enterprise customers implementing automated and containerized cloud application platform solutions
• Perform initial or secondary investigations and respond to online and phone support requests Partner closely with Red Hat's engineering, product management, and technical support teams to debug, test, and resolve
• Regularly contribute to the Red Hat knowledge base and share best practices with peers and colleagues
• Participate in internal projects and initiatives and serve as a subject matter expert and mentor for specific technical or process areas
• Deliver key portfolio updates and help our customers successfully implement upgrades
• Manage customer use cases and maintain clear and concise case documentation
• Engage with Red Hat's solutions engineering teams to help develop solutions patterns based on customer engagements as well as personal experience that will guide platform adoption
• Engage with Red Hat's field teams, customers, and partners to ensure a positive cloud technology experience and a successful outcome resulting in long-term enterprise success
• Communicate how specific Red Hat’s cloud solutions and our cloud roadmap align with customer use cases
• Travel, as necessary, to visit customers and attend events within the region, following Red Hat’s COVID-19 guidelines

Required Skills

• 5+ years of experience working in a customer support, development, engineering, or quality assurance (QA) organization
• Ability to manage and grow existing enterprise customer relationships by delivering proactive, relationship-based support
• Outstanding written and verbal communication skills; ability to convey complex information to customers clearly and concisely
• Competent comprehension of enterprise architecture and strategic business drivers
• Ability to manage multiple issues and projects with a focus on detail
• Experience with or working knowledge of Red Hat Enterprise Linux (RHEL), Docker, Kubernetes, Ansible
• Aptitude to learn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and microservices on container platforms

The Following Are Considered a Plus

• Experience with system management, cloud, or server virtualization
• Bachelor's degree in a technology-related discipline, preferably computer science or engineering
• Red Hat Certified Engineer (RHCE) certification
• Prior experience working in a technical leadership or mentorship role
• Experience with training and presentation delivery
• Expertise with enterprise cloud solutions like Platform-as-a-Service (Red Hat OpenShift), containers, Kubernetes, and IT automation
• Experience working in DevOps environments
• Software engineering background; experience with RPM-based Linux and Java technologies Experience deploying applications in cloud environments
• Experience developing containerized applications
• Good understanding of continuous integration (CI) and continuous delivery (CD) concepts

The Red Hat Services team is looking for a Senior Consulting Architect to join us in Singapore. In this role, you will focus on the core around the processes necessary to promote the adoption of Red Hat OpenShift Container Platform either through migration or modernization of customer environments. You’ll work closely with the Consulting, Sales, and Presales teams to achieve your goals. You will serve as a customer advocate to architect the right solutions and to ensure that those solutions are implemented and supported in an innovative and reliable way. You’ll be expected to learn our offerings quickly, especially Red Hat OpenShift Container Platform. As a Senior Architect, your tasks will include helping customers to containerize applications, agile integration, streamlining, automation, continuous integration (CI) and continuous delivery (CD), and continuous innovation.

Primary Job Responsibilities

• Deliver successful discovery, analysis, and design workshops for small to medium teams of technical and non-technical backgrounds that shape and influence customer use cases and architecture design decisions
• Scope delivery projects and guide customers through successful pilot and production deployments
• Contribute to the development of repeatable methodologies and tools designed to scale Red Hat's services capabilities, promote repeatable customer engagements, and lower delivery risk
• Address the customer’s technical, development, and strategic IT requirements as the main point of contact for Red Hat’s professional services
• Use industry practices and Red Hat's policies and procedures to solve diverse problems
• Demonstrate subject matter expertise in middleware, Platform-as-a-Service (PaaS), and cloud-native application community by producing whitepapers, webinars, etc. and speaking at seminars and conferences

Required Skills

• 10+ years of experience working in an application architect, solutions architect, enterprise architect, or architect consulting delivery role
• Proven record of working in a strategic advisory capacity to senior IT operations and engineering professionals and business executives
• Outstanding verbal and written communication skills; extensive experience presenting even to C-level executives
• Comfortable working with highly distributed teams, including interaction with the open source communities via email and other communication tools
• Solutions sales experience in an environment with multiple products and services
• Background in architecting and designing complex customer solutions in a rapidly evolving technology domain
• Background in lightweight application architecture including microservices and APIs
• Good presentation and communication skills in English
• Knowledge of and operational experience with new services methodologies related to next generation application migration and modernization, Platform-as-a-Service (PaaS), or agile and DevOps
• Competence to quickly embrace and understand new technologies; ability to comprehend new information and understand complex topics
• Multiple years of experience focused on application development, maintenance, and support including supporting infrastructure
• Extensive knowledge of Openshift and other kubernetes, API, web services, Spring Framework, and etc.
• Proven ability to work with distributed cross-functional teams to achieve success on behalf of customers
• Ability to study and quickly learn and put into practice new topics
• Passion for open source, software, tooling, and automation
• Experience across one or more vertical industry areas is a plus

Red Hat's South East Asia Technical Account Management Team is looking for an experienced, enterprise-level engineer to join us as a Senior Technical Account Manager in Singapore. In this role, you will serve as a trusted advisor who will work with our key strategic accounts to provide practical technical and architectural guidance for the Platform (RHEL) and Automation. You will provide personalized, attentive, proactive support and mentorship to assigned strategic enterprise customers. You will establish high-value relationships with key stakeholders to understand their environment, including IT infrastructure, internal processes, and business requirements. You will share technical best practices and serve as a point of contact for any major incidents, managing customer expectations and communications leading to resolution of such incidents.

As a Senior Technical Account Manager, you will work closely with our Engineering, Products and Technologies, Product Management, and Global Support teams to debug, test, and resolve issues. You'll need to be able to work as part of a team, enjoy working hard, and be professional and dedicated to meeting and exceeding expectations and building relationships. You'll also need to have excellent collaboration skills and ability to learn new technologies quickly and use their time efficiently.

Primary Job Responsibilities

• Manage and grow customer relationships by delivering attentive, relationship-based support
• Build a sense of trust with customers and serve as their advocate within Red Hat
• Perform technical reviews and share knowledge to identify and prevent issues
• Gain an understanding of customers’ technical infrastructures and environments, hardware, and offerings
• Create customer engagement plans and keep the documentation on customer environments updated
• Support enterprise customers implementing automated and containerized cloud application platform solutions
• Perform initial or secondary investigations and respond to online and phone support requests Partner closely with Red Hat's engineering, product management, and technical support teams to debug, test, and resolve
• Regularly contribute to the Red Hat knowledge base and share best practices with peers and colleagues
• Participate in internal projects and initiatives and serve as a subject matter expert and mentor for specific technical or process areas
• Deliver key portfolio updates and help our customers successfully implement upgrades
• Manage customer use cases and maintain clear and concise case documentation
• Engage with Red Hat's solutions engineering teams to help develop solutions patterns based on customer engagements as well as personal experience that will guide platform adoption
• Engage with Red Hat's field teams, customers, and partners to ensure a positive cloud technology experience and a successful outcome resulting in long-term enterprise success
• Communicate how specific Red Hat’s cloud solutions and our cloud roadmap align with customer use cases
• Travel, as necessary, to visit customers and attend events within the region, following Red Hat’s COVID-19 guidelines

Required Skills

• 5+ years of experience working in a customer support, development, engineering, or quality assurance (QA) organization
• Ability to manage and grow existing enterprise customer relationships by delivering proactive, relationship-based support
• Outstanding written and verbal communication skills; ability to convey complex information to customers clearly and concisely
• Competent comprehension of enterprise architecture and strategic business drivers
• Ability to manage multiple issues and projects with a focus on detail
• Experience with or working knowledge of Red Hat Enterprise Linux (RHEL), Docker, Kubernetes, Ansible
• Aptitude to learn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and microservices on container platforms

The Following Are Considered a Plus

• Experience with system management, cloud, or server virtualization
• Bachelor's degree in a technology-related discipline, preferably computer science or engineering
• Red Hat Certified Engineer (RHCE) certification
• Prior experience working in a technical leadership or mentorship role
• Experience with training and presentation delivery
• Expertise with enterprise cloud solutions like Platform-as-a-Service (Red Hat OpenShift), containers, Kubernetes, and IT automation
• Experience working in DevOps environments
• Software engineering background; experience with RPM-based Linux and Java technologies Experience deploying applications in cloud environments
• Experience developing containerized applications
• Good understanding of continuous integration (CI) and continuous delivery (CD) concepts

Red Hat Services team is looking for an experienced, enterprise-level engineer to join us as a Technical Account Manager in Singapore. In this role, you will serve as a trusted advisor who will work with a small set of key strategic customers to provide practical technical and architectural guidance for the Red Hat RHEL / OpenShift Container Platform. You will provide personalized, attentive, proactive support and mentorship to assigned strategic enterprise customers. You will establish high-value relationships with key stakeholders to understand their environment, including IT infrastructure, internal processes, and business requirements. You will share technical best practices and serve as a point of contact for any major incidents, managing customer expectations and communications to a resolution of such incidents. As a Technical Account Manager, you will work closely with our Engineering, R&D, Product Management, and Global Support teams to debug, test, and resolve issues. You'll need to be able to work as part of a team, enjoy working hard, and be professional and dedicated to meeting and exceeding expectations and building relationships. You'll also need to have excellent collaboration skills and ability to learn new technologies quickly and use their time efficiently.

Primary Job Responsibilities

• Manage and grow customer relationships by delivering attentive, relationship-based support
• Build a sense of trust with customers and serve as their advocate within Red Hat
• Perform technical reviews and share knowledge to identify and prevent issues
• Gain an understanding of customer technical infrastructures and environments, hardware, and offerings
• Create customer engagement plans and keep the documentation on customer environments updated
• Support enterprise customers, implementing automated and containerized cloud application platform solutions
• Perform initial or secondary investigations and respond to online and phone support requests
• Partner closely with Red Hat's engineering, product management, and technical support teams to debug, test, and resolve issues
• Regularly contribute to the Red Hat knowledge base and share best practices with peers and colleagues
• Participate in internal projects and initiatives and serve as a subject matter expert and mentor for specific technical or process areas
• Deliver key portfolio updates and help our customers successfully implement upgrades
• Manage customer use cases and maintain clear and concise case documentation
• Engage with Red Hat's solutions engineering teams to help develop solutions patterns based on customer engagements as well as personal experience that will guide platform adoption
• Engage with Red Hat's field teams, customers, and partners to ensure a positive cloud technology experience and a successful outcome resulting in long-term enterprise success
• Communicate how specific Red Hat’s cloud solutions and our cloud roadmap align with customer use cases
• Travel, as necessary, to visit customers and attend events within the country or region

Required Skills

• 5+ years of experience working in customer support, development, engineering, or quality assurance (QA) organization
• Ability to manage and grow existing enterprise customer relationships by delivering proactive, relationship-based support
• Outstanding written and verbal communication skills; ability to convey complex information to customers clearly and concisely
• Competent comprehension of enterprise architecture and strategic business drivers
• Ability to manage multiple issues and projects with a focus on detail
• Aptitude to learn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and microservices on container platforms

The Following Are Considered a Plus

• Experience with system management, cloud, or MW
• Bachelor's degree in a technology-related discipline, preferably computer science or engineering
• Prior experience working in a technical leadership or mentorship role
• Experience with training and presentation delivery
• Expertise with enterprise cloud solutions like Platform-as-a-Service (Red Hat OpenShift), containers, Kubernetes and MW
• Experience working in DevOps environments
• Software engineering background; experience with RPM-based Linux and Java technologies
• Experience deploying applications in cloud environments
• Experience developing containerized applications
• Good understanding of continuous integration (CI) and continuous delivery (CD) concepts

The Red Hat Services team is looking for a Senior Consulting Architect to join us in Singapore. In this role, you will focus on the core around the processes necessary to promote the adoption of Red Hat OpenShift Container Platform either through migration or modernization of customer environments. You’ll work closely with the Consulting, Sales, and Presales teams to achieve your goals. You will serve as a customer advocate to architect the right solutions and to ensure that those solutions are implemented and supported in an innovative and reliable way. You’ll be expected to learn our offerings quickly, especially Red Hat OpenShift Container Platform. As a Senior Architect, your tasks will include helping customers to containerize applications, agile integration, streamlining, automation, continuous integration (CI) and continuous delivery (CD), and continuous innovation.

Primary Job Responsibilities

• Deliver successful discovery, analysis, and design workshops for small to medium teams of technical and non-technical backgrounds that shape and influence customer use cases and architecture design decisions
• Scope delivery projects and guide customers through successful pilot and production deployments
• Contribute to the development of repeatable methodologies and tools designed to scale Red Hat's services capabilities, promote repeatable customer engagements, and lower delivery risk
• Address the customer’s technical, development, and strategic IT requirements as the main point of contact for Red Hat’s professional services
• Use industry practices and Red Hat's policies and procedures to solve diverse problems
• Demonstrate subject matter expertise in middleware, Platform-as-a-Service (PaaS), and cloud-native application community by producing whitepapers, webinars, etc. and speaking at seminars and conferences

Required Skills

• 10+ years of experience working in an application architect, solutions architect, enterprise architect, or architect consulting delivery role
• Proven record of working in a strategic advisory capacity to senior IT operations and engineering professionals and business executives
• Outstanding verbal and written communication skills; extensive experience presenting even to C-level executives
• Comfortable working with highly distributed teams, including interaction with the open source communities via email and other communication tools
• Solutions sales experience in an environment with multiple products and services
• Background in architecting and designing complex customer solutions in a rapidly evolving technology domain
• Background in lightweight application architecture including microservices and APIs
• Good presentation and communication skills in English
• Knowledge of and operational experience with new services methodologies related to next generation application migration and modernization, Platform-as-a-Service (PaaS), or agile and DevOps
• Competence to quickly embrace and understand new technologies; ability to comprehend new information and understand complex topics
• Multiple years of experience focused on application development, maintenance, and support including supporting infrastructure
• Extensive knowledge of Openshift and other kubernetes, API, web services, Spring Framework, and etc.
• Proven ability to work with distributed cross-functional teams to achieve success on behalf of customers
• Ability to study and quickly learn and put into practice new topics
• Passion for open source, software, tooling, and automation
• Experience across one or more vertical industry areas is a plus

Red Hat Services team is looking for an experienced, enterprise-level engineer to join us as a Technical Account Manager in Singapore. In this role, you will serve as a trusted advisor who will work with a small set of key strategic customers to provide practical technical and architectural guidance for the Red Hat RHEL / OpenShift Container Platform. You will provide personalized, attentive, proactive support and mentorship to assigned strategic enterprise customers. You will establish high-value relationships with key stakeholders to understand their environment, including IT infrastructure, internal processes, and business requirements. You will share technical best practices and serve as a point of contact for any major incidents, managing customer expectations and communications to a resolution of such incidents. As a Technical Account Manager, you will work closely with our Engineering, R&D, Product Management, and Global Support teams to debug, test, and resolve issues. You'll need to be able to work as part of a team, enjoy working hard, and be professional and dedicated to meeting and exceeding expectations and building relationships. You'll also need to have excellent collaboration skills and ability to learn new technologies quickly and use their time efficiently.

Primary Job Responsibilities

• Manage and grow customer relationships by delivering attentive, relationship-based support
• Build a sense of trust with customers and serve as their advocate within Red Hat
• Perform technical reviews and share knowledge to identify and prevent issues
• Gain an understanding of customer technical infrastructures and environments, hardware, and offerings
• Create customer engagement plans and keep the documentation on customer environments updated
• Support enterprise customers, implementing automated and containerized cloud application platform solutions
• Perform initial or secondary investigations and respond to online and phone support requests
• Partner closely with Red Hat's engineering, product management, and technical support teams to debug, test, and resolve issues
• Regularly contribute to the Red Hat knowledge base and share best practices with peers and colleagues
• Participate in internal projects and initiatives and serve as a subject matter expert and mentor for specific technical or process areas
• Deliver key portfolio updates and help our customers successfully implement upgrades
• Manage customer use cases and maintain clear and concise case documentation
• Engage with Red Hat's solutions engineering teams to help develop solutions patterns based on customer engagements as well as personal experience that will guide platform adoption
• Engage with Red Hat's field teams, customers, and partners to ensure a positive cloud technology experience and a successful outcome resulting in long-term enterprise success
• Communicate how specific Red Hat’s cloud solutions and our cloud roadmap align with customer use cases
• Travel, as necessary, to visit customers and attend events within the country or region

Required Skills

• 5+ years of experience working in customer support, development, engineering, or quality assurance (QA) organization
• Ability to manage and grow existing enterprise customer relationships by delivering proactive, relationship-based support
• Outstanding written and verbal communication skills; ability to convey complex information to customers clearly and concisely
• Competent comprehension of enterprise architecture and strategic business drivers
• Ability to manage multiple issues and projects with a focus on detail
• Aptitude to learn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and microservices on container platforms
• MUST be SINGAPORE CITIZEN

The Following Are Considered a Plus

• Experience with system management, cloud, or MW
• Bachelor's degree in a technology-related discipline, preferably computer science or engineering
• Prior experience working in a technical leadership or mentorship role
• Experience with training and presentation delivery
• Expertise with enterprise cloud solutions like Platform-as-a-Service (Red Hat OpenShift), containers, Kubernetes and MW
• Experience working in DevOps environments
• Software engineering background; experience with RPM-based Linux and Java technologies
• Experience deploying applications in cloud environments
• Experience developing containerized applications
• Good understanding of continuous integration (CI) and continuous delivery (CD) concepts

Red Hat Services team is looking for an experienced, enterprise-level engineer to join us as a Technical Account Manager in Singapore. In this role, you will serve as a trusted advisor who will work with a small set of key strategic customers to provide practical technical and architectural guidance for the Red Hat Ansible Automation.

You will provide personalized, attentive, proactive support and mentorship to assigned strategic enterprise customers. You will establish high-value relationships with key stakeholders to understand their environment, including IT infrastructure, internal processes, and business requirements. You will share technical best practices and serve as a point of contact for any major incidents, managing customer expectations and communications to a resolution of such incidents. As a Technical Account Manager, you will work closely with our Engineering, R&D, Product Management, and Global Support teams to debug, test, and resolve issues. You'll need to be able to work as part of a team, enjoy working hard, and be professional and dedicated to meeting and exceeding expectations and building relationships. You'll also need to have excellent collaboration skills and ability to learn new technologies quickly and use their time efficiently.

Job Responsibilities

• Manage and grow customer relationships by delivering attentive, relationship-based support
• Build a sense of trust with customers and serve as their advocate within Red Hat
• Perform technical reviews and share knowledge to identify and prevent issues
• Gain an understanding of customer technical infrastructures and environments, hardware, and offerings
• Create customer engagement plans and keep the documentation on customer environments updated
• Support enterprise customers, implementing automated and containerized cloud application platform solutions
• Perform initial or secondary investigations and respond to online and phone support requests
• Partner closely with Red Hat's engineering, product management, and technical support teams to debug, test, and resolve issues
• Regularly contribute to the Red Hat knowledge base and share best practices with peers and colleagues
• Participate in internal projects and initiatives and serve as a subject matter expert and mentor for specific technical or process areas
• Deliver key portfolio updates and help our customers successfully implement upgrades
• Manage customer use cases and maintain clear and concise case documentation
• Engage with Red Hat's solutions engineering teams to help develop solutions patterns based on customer engagements as well as personal experience that will guide platform adoption
• Engage with Red Hat's field teams, customers, and partners to ensure a positive cloud technology experience and a successful outcome resulting in long-term enterprise success
• Communicate how specific Red Hat’s cloud solutions and our cloud roadmap align with customer use cases
• Travel, as necessary, to visit customers and attend events within the region

Required Skills

• 5+ years of experience working in customer support, development, engineering, or quality assurance (QA) organization
• Ability to manage and grow existing enterprise customer relationships by delivering proactive, relationship-based support
• Outstanding written and verbal communication skills; ability to convey complex information to customers clearly and concisely
• Competent comprehension of enterprise architecture and strategic business drivers
• Ability to manage multiple issues and projects with a focus on detail
• Aptitude to learn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and microservices on container platforms
• Plus to be Singaporean/SG PR to support Singapore Governments customers

Required Skills

The following are considered a plus:

• Experience with automation of playbook creation and maintenance
• Bachelor's degree in a technology-related discipline, preferably computer science or engineering
• Prior experience working in a technical leadership or mentorship role
• Experience with training and presentation delivery
• Expertise with enterprise cloud solutions like Platform-as-a-Service (Red Hat OpenShift), containers, Kubernetes
• Experience working in DevOps environments
• Software engineering background; experience with RPM-based Linux and Java technologies
• Experience deploying applications in cloud environments
• Experience developing containerized applications
• Good understanding of continuous integration (CI) and continuous delivery (CD) concepts

The Red Hat Global Professional Services team is looking for a Territory Services Manager to join us in Singapore. In this role, you will participate in strategic account planning sessions, territory reviews, and deal-specific account calls to identify how Red Hat can increase large transformation based solutions wins and help customers achieve their business and technology transformation objectives. You'll need a good foundation of technical knowledge, understanding of and ability to articulate enterprise transformation and solutions, with expertise in project and scope management. As a Territory Services Manager, you will create forecasts and plans for your region's consulting sales in close collaboration with the services and sales management in the territory or region. You’ll develop a Consulting Services business pipeline for large, transformational based solution deals and jointly manage sales cycles to closure in collaboration with sales and presales. You’ll seek out new opportunities with existing customers to land, guide adoption, and expand Red Hat solutions and services in these accounts.

Primary Job Responsibilities

• Manage and construct technology and services sales, coordinate services team responses, and create proposals for customers
• Work closely with the account managers, solutions architects, consulting and service delivery managers, and global system integrator (GSI) and system integrator (SI) partners to maximize project value
• Engage enterprise leaders (CxO) to understand business problems and priorities
• Articulate Red Hat capability, experience, and offerings to support enterprise transformation
• Provide expertise and vision and a point of view to inspire enterprise strategy
• Conduct or coordinate discovery sessions working with presales architects and consultants as needed
• Construct technology journey and high level project approach
• Negotiate rates, project costs, terms, and statements of work in collaboration with the regional services manager or service delivery managers
• Provide sales booking forecasts
• Ensure that appropriate delivery resources are involved in validating scope of engagements with your local services delivery manager
• Participate in account strategy sessions for target services accounts
• Meet or exceed assigned targets including sales, revenue, and margin

Required Skills

• Thorough experience selling strategies and developing proposals, contracts, close plans, and statements of work for professional services
• Experience in enterprise customer-facing position as a professional services architect, enterprise architect, or consultant or in a related sales position
• Excellent cross-functional communication skills, and consultative selling skills
• Industry transformation vision and the ability to explain technical topics
• Familiarity with enterprise architecture, cloud technologies, application development, and infrastructure
• Experience in agile methodologies
• Established sustainable network of customer relationships
• Excellent written and verbal communication skills in English
• 10-12 years enterprise technology solutions sales experience with 4-5 years in a senior level role selling to CxO level

The Red Hat Service team is looking for a Technical Account Manager to join us in Singapore. In this role, you will provide personalized, attentive support and mentorship, and build high-value relationships with a small set of enterprise customers as you try to understand their IT infrastructure, internal processes, and business needs. You will ensure that our customers receive access to solutions that enable their technical environments to run efficiently. As a Technical Account Manager, you will work closely with internal teams like Support Delivery, Engineering, and Product Management depending on the customer environments and needs and facilitate cooperation with their other vendors and advocate on their behalf. You will build up, maintain, and grow long-lasting loyalty between Red Hat and our customers. You will have the opportunity to shape the future of our technology along with subject matter experts and developers in the open source community.

Primary Job Responsibilities

• Develop relationships with customer key business and IT stakeholders and become an expert on their implementations by understanding their top business goals and priorities
• Understand customer technical infrastructure, hardware, processes, and offerings
• Deliver key portfolio updates and assist customers with product upgrades
• Inform customers of technology changes or potential disruptions to their service and advise them on mitigation strategies
• Perform initial or secondary investigations and respond to online and phone support requests
• Troubleshoot technical issues and guide issue escalation with Red Hat and customer teams
• Provide advice and guidance to customers about their current and future use of Red Hat's offerings
• Perform technical reviews and share knowledge to proactively identify and prevent issues
• Manage customer cases and maintain clear and concise case and customer documentation; craft customer engagement plans
• Build a sense of trust with customers and serve as their advocate within Red Hat
• Engage with Red Hat Engineering teams to help develop solutions, based on customer engagements and personal experience, that guide platform adoption
• Ensure a high level of customer experience with each qualified engagement
• Analyze and present periodic reviews of operational performance to customer leadership
• Establish and maintain parity with Red Hat's open hybrid cloud strategy
• Deliver trainings and presentations to customer associates
• Collaborate with third-party hardware and software vendors
• Travel, as necessary, to visit customers or attend internal events, following Red Hat's COVID-19 guidelines

Required Skills

• Combination of technical and customer-facing skills and willingness to embrace and develop both
• Excellent understanding of Linux and related technologies like management, networking, and storage
• Experience with IT automation platforms like Red Hat Ansible Automation Platform, Red Hat Satellite, and their concepts
• Prior experience working in a support, development, engineering, or quality assurance organization
• Ability to manage and grow existing enterprise customer relationships by providing excellent customer experience
• Growth mindset and willingness to learn; as part of your onboarding and further development process, you will be expected to obtain specific technology certifications like Red Hat Certified Engineer (RHCE), Ansible, OpenShift Container Platform (OCP), or OpenStack Platform (OSP) certification
• Outstanding written and verbal communication skills in English
• Ability to explain complex information, like aligning Red Hat's offerings to customer needs or use cases, to customers in straightforward terms
• Effective collaboration skills for working with internal and external associates; ability to manage internal and external communication and prioritize tasks according to their importance or urgency

The Following Are Considered a Plus

• Red Hat Certified Engineer (RHCE) certification
• Previous experience with Red Hat technologies like Red Hat Enterprise Linux (RHEL), Red Hat Satellite, Red Hat Ansible Automation Platform, Red Hat OpenShift Container Platform, Red Hat OpenStack Platform, etc.
• Experience with cloud computing and different cloud providers like Microsoft Azure, Amazon Web Services (AWS), Google Compute Platform (GCP), or IBM Cloud
• Bachelor's degree in a technology-related discipline, preferably computer science or engineering
• Prior experience serving in a technical leadership or mentorship role

Come use your extensive legal experience to provide legal support for the quickly growing Asia Pacific (APAC) region. The Red Hat Commercial Legal team is looking for a Senior Commercial Attorney to join us in Singapore. In this role, you will report to the Senior Manager of the Red Hat Commercial Legal Group in APAC and work on a globally distributed team within the Red Hat Commercial Legal team to support Red Hat customer and partner transactions and procurement activities in structuring, negotiating, and closing contracts. You’ll need to have excellent communication skills to interact with internal and external business clients while addressing complex issues in an accurate, clear, and thorough manner. As a Senior Commercial Attorney, you’ll also need to have passion for technology, excellent problem-solving skills, and an ability to thrive in a fast-paced, changing environment.

Primary Job Responsibilities

• Draft, review, and negotiate master services and software subscription agreements, professional services agreements and statements of work (SoWs), and partner agreements for resellers, distributors, system integrators (SIs), independent original equipment manufacturers (OEMs), independent software vendors (ISVs), and cloud providers
• Educate customers about open source development and licensing, including Red Hat’s subscription business model
• Support and coach our regional sales teams
• Work with product, finance, and operations teams to develop negotiation strategies and resolve contractual issues
• Assist with the development of new Red Hat’s offerings, programs, and contract templates
• Participate in compliance initiatives, including training internal customers on legal and contracting policies or issues, including ethics and anti-corruption issues

Required Skills

• 8+ years of relevant professional experience, including in-house experience is a plus;
• Bachelor of Law or higher degree in law from Australia, New Zealand, Singapore, U.K. or other Commonwealth jurisdictions;
• Experience in working in Australia and New Zealand a plus;
• Fluent legal drafting skills in English;
• Practical experience in software or IT services contract negotiations; solid knowledge of commercial and contract law; experience with open source technology is a plus;
• Experience representing multinational companies (MNCs);
• Excellent written and verbal communication skills with good attention to detail;
• Ability to work on your own, prioritize, and follow through on multiple, concurrent, and often competing deliverables while managing expectations of the business and meeting deadlines;
• Outstanding interpersonal skills and the ability to collaborate effectively and earn trust and confidence with associates at many different levels;
• Ability to work as a legal team member in a scalable and accountable manner, demonstrating flexibility and personal accountability;
• Ability to manage responsibilities with an appropriate sense of urgency

Reporting to Accounting Manager based in Singapore, you will be responsible for the daily finance operations and timely financial/management reporting, tax and audit for the ASEAN and ANZ operations. You will also be partnering closely with global shared services (located in Pune, India), sales and marketing, Services, etc. in the running of the daily operations and ensuring compliance to policies and controls. We're offering 1-year contract for this position.

Primary Job Responsibilities

• Manage accounting processes to ensure timely and accurate reporting of results each month
• Ensure accurate and timely month end/quarter end/year end closing
• Maintain GL and bank reconciliations, fixed assets register and capitalization
• Review AP trial balance for invoices more than 45 days outstanding and invoices on-hold
• Assist to provide evidences and answer queries from Internal Audit & Business Control teams for low scope SOX compliance audit
• Enforce Accounting regulations and recommend new procedures and continually identify process improvements
• Manage the annual audit process and preparation of statutory accounts
• Liaise with external parties (such as Auditors, Regulations and Professional service agencies)
• Identifying, articulating and communicating project and accounting operation risks to management, along with clear recommendations for resolution or mitigation

Required Skills

• Bachelor’s degree in Accounting, Tax or related field
• A minimum of 7 years of proven experience in a similar role
• Proficient in Microsoft Office and Google Workspace
• Strong willingness and ability to learn.
• Good organizational skills with meticulous attention to detail.
• Ability to work independently, managing tasks from initiation to completion.
• Strong communication skills with the ability to interact professionally with various stakeholders.
• Proven problem-solving skills with a track record of resolving tax-related issues.
• Exposure to Local GAAP, US GAAP, IFRS will be ideal
• Knowledge of Oracle R12 is highly preferred.

Red Hat Services team is looking for an experienced, enterprise-level engineer to join us as a Technical Account Manager in Singapore. In this role, you will serve as a trusted advisor who will work with a small set of key strategic customers to provide practical technical and architectural guidance for the Red Hat Ansible Automation.

You will provide personalized, attentive, proactive support and mentorship to assigned strategic enterprise customers. You will establish high-value relationships with key stakeholders to understand their environment, including IT infrastructure, internal processes, and business requirements. You will share technical best practices and serve as a point of contact for any major incidents, managing customer expectations and communications to a resolution of such incidents. As a Technical Account Manager, you will work closely with our Engineering, R&D, Product Management, and Global Support teams to debug, test, and resolve issues. You'll need to be able to work as part of a team, enjoy working hard, and be professional and dedicated to meeting and exceeding expectations and building relationships. You'll also need to have excellent collaboration skills and ability to learn new technologies quickly and use their time efficiently.

Job Responsibilities

• Manage and grow customer relationships by delivering attentive, relationship-based support
• Build a sense of trust with customers and serve as their advocate within Red Hat
• Perform technical reviews and share knowledge to identify and prevent issues
• Gain an understanding of customer technical infrastructures and environments, hardware, and offerings
• Create customer engagement plans and keep the documentation on customer environments updated
• Support enterprise customers, implementing automated and containerized cloud application platform solutions
• Perform initial or secondary investigations and respond to online and phone support requests
• Partner closely with Red Hat's engineering, product management, and technical support teams to debug, test, and resolve issues
• Regularly contribute to the Red Hat knowledge base and share best practices with peers and colleagues
• Participate in internal projects and initiatives and serve as a subject matter expert and mentor for specific technical or process areas
• Deliver key portfolio updates and help our customers successfully implement upgrades
• Manage customer use cases and maintain clear and concise case documentation
• Engage with Red Hat's solutions engineering teams to help develop solutions patterns based on customer engagements as well as personal experience that will guide platform adoption
• Engage with Red Hat's field teams, customers, and partners to ensure a positive cloud technology experience and a successful outcome resulting in long-term enterprise success
• Communicate how specific Red Hat’s cloud solutions and our cloud roadmap align with customer use cases
• Travel, as necessary, to visit customers and attend events within the region
• 5+ years of experience working in customer support, development, engineering, or quality assurance (QA) organization
• Ability to manage and grow existing enterprise customer relationships by delivering proactive, relationship-based support
• Outstanding written and verbal communication skills; ability to convey complex information to customers clearly and concisely
• Competent comprehension of enterprise architecture and strategic business drivers
• Ability to manage multiple issues and projects with a focus on detail
• Aptitude to learn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and microservices on container platforms
• Plus to be Singaporean/SG PR to support Singapore Governments customers

Required Skills

The following are considered a plus:

• Experience with automation of playbook creation and maintenance
• Bachelor's degree in a technology-related discipline, preferably computer science or engineering
• Prior experience working in a technical leadership or mentorship role
• Experience with training and presentation delivery
• Expertise with enterprise cloud solutions like Platform-as-a-Service (Red Hat OpenShift), containers, Kubernetes
• Experience working in DevOps environments
• Software engineering background; experience with RPM-based Linux and Java technologies
• Experience deploying applications in cloud environments
• Experience developing containerized applications
• Good understanding of continuous integration (CI) and continuous delivery (CD) concepts

About the job

The Red Hat Procurement team is looking for a Strategic Procurement Manager to join us in Singapore to support all indirect categories including Marketing, Corporate Services, Global Workplace Solutions, IT, and Travel. In this role, you will work closely with Red Hat’s leadership teams and engage with Red Hat stakeholders to develop procurement strategies, lead strategic sourcing initiatives, negotiate contracts, and manage key supplier relationships for Singapore. Your success will be measured against business metrics including savings, stakeholder satisfaction, contract management, and supplier management. As a Strategic Procurement Manager, you will report directly to the manager of Asia Pacific (APAC) procurement.

What you will do

• Support the development and implementation innovative and cost effective procurement strategies for an assigned category / categories;
• Partner with stakeholders and budget owners on appropriate spending strategies to drive strategic sourcing initiatives;
• Support RFx and supplier selection by driving competitive sourcing activities including supplier sourcing, bid analysis and evaluation and recommendation of business awards;
• Support the negotiation and execution of contract agreements with selected suppliers to ensure optimal terms and conditions;
• Build strategic relationships with preferred suppliers to deliver best value, cost savings, innovation and service level improvements through well-defined performance- based metrics;
• Review and analyze current spend and supplier base to identify opportunities for value enhancement by reducing overall cost and /or improving service delivery;
• Ensure governance and compliance through adherence with regulations, policies and best practices;
• Purchase Requisition reviews to ensure fair market valuation.

What you will bring

• Bachelor’s degree in business, finance, supply chain, or related field;
• Excellent communication, time management, and interpersonal skills;
• Strong analytical and problem solving skills;
• Experience in building relationships with a diverse set of stakeholders and suppliers;
• Customer-service oriented with a team-player attitude; and
• Experience in supporting strategic sourcing initiatives and contract negotiation skills would be an advantage