Total 4 service centre manager job vacancies in Paya Lebar Quarter 2 (SSG)

Your key responsibilities include:

• Ensuring Training Providers (TPs) applying for funding from SSG have basic registration and quality standards;
• Regulating the Private Education Institutions (PEIs) in accordance with the Private Education Act 2009 and its subsidiary legislations;
• Lead inspections on TPs and PEIs to ensure compliance with the Private Education Act and Regulations and SSG requirements;
• Investigate complaints and reports of non-compliance, and take enforcement action against the PEIs/TPs;
• Undertake reviews of legislation, regulatory framework or operational policies;
• Leverage data analytics to drive the development of innovative tools and processes, to enhance operational efficiency and compliance efforts.

[What we are looking for]

• Tertiary qualification 
• Candidates without the required qualifications but with relevant experience are welcome to apply
• 2 to 3 years of relevant experience
• Excellent writing and communication skills
• Prior work experience in regulation, enforcement, investigations or operations will be an advantage
• Meticulous and have a keen eye for detail
• Ability to work both independently and as an effective team player
• Adaptable and able to thrive in a highly dynamic environment

Successful candidates will be offered a 2-year contract in the first instance and may be considered for an extension or be placed on a permanent tenure

[What you will be working on]

1. Develop a thorough understanding of the SkillsFuture landscape including relevant programmes and initiatives

[What you will be working on]

• Plan and conduct user research and design processes for digital products and projects

• Create user stories, personas and storyboards and user journey

• Perform UX assessment (heuristic evaluation, review data from various sources, audit website)

• Propose recommendations for website feature and product enhancements

• Design prototype and iterate ideas for UI design (wireframes, mockups)

• Work closely across teams with internal and external project managers

• Conduct usability testing when necessary

[What we are looking for]

• Passionate about UX/UI design

• Have experience in articulating ideas and designs

• Have at least 3-4 years of experience in UX/UI design, research and analysis, design thinking and website development work

• Proficient in analysing qualitative and quantitative data, especially web analytics using Adobe Analytics

• Well versed in user interface design tools and design software like Photoshop, Illustrator

• Ability to navigate complex processes and simplify them for UX/UI improvements

• A team player and committed to work assigned

• ​Can work well under pressure and given timelines

Successful candidates will be offered a 2-year contract in the first instance and may be considered for an extension or be placed on a permanent tenure

This portfolio reports to an Assistant Director. As an officer of PPD, a typical portfolio might include the following:

• Formulate, plan and review strategies, operational policies, and programmes, which includes drafting submission and presenting to Senior Management, in consultation with relevant internal and external stakeholders. This can include:
  • Conceptualising and executing strategies for successful implementation of policies and programmes, including identifying challenges and formulating measures to address them
  • Tracking progress and outcomes of policies and programmes, including gathering and analysing data for reporting, overseeing budget and developing system enhancements
  • Coordinating discussions and engagement sessions with internal and external stakeholders
  • Maintaining relationships with partners and vendors of the policies and programmes
• Any other duties as assigned

[What we are looking for]

• Tertiary qualifications
• Up to 7 years experience in operational policy planning and review work. Those without qualifications but have substantial relevant work experience are welcome to apply
• Good analytical and systematic problem-solving skills. Conscientious planner with strategic foresight (e.g. able to translate broad problem statements into specific policies and identify key issues of relevance)
• Enjoys tackling challenges and solving complex issues (e.g. able to distil key issues from a complex set of information and synthesise diverse and conflicting range of information to develop solutions, interventions and frameworks)
• Adaptable and comfortable with operating in an ambiguous, uncertain and fast-moving environment
• Able to communicate (written and speech) complex ideas clearly and concisely
• Competent in using data for analysis and reporting
• Performance driven, outcome oriented and meticulous
• Enjoys collaborative work and adapt at managing stakeholders

Successful candidates will be offered a 2-year contract in the first instance and may be considered for an extension or be placed on a permanent tenure