Total 2 job vacancies by Space Inc Pte. Ltd.

Position Summary :

The Revenue Management Cum Front Desk Executive is responsible for maintaining all essential revenue-related reports for all revenue-generating areas of the Hostel.

The person should also be well acquainted with rate structure of hotel for all segments, be actively involved in rate alterations in all revenue generating channels per demand.

The person will be required to take up Front Desk shifts and has to be comfortable interacting with guests.

Job Scope:

Revenue Management (Main Role)

• Maintain and implement as necessary the Revenue Management system as it relates to Booking Systems and ensure all statistics required for the Revenue Management reports are collated, maintained and reported as required.
• Maximise room sales as per selling strategy.
• Ensure that rates are communicated on time to the Reservations associates which will assist with the maximisation of revenue.
• Monitor reservations pick up pace, and ensure quick response to rectify any issues related.
• Develop and maintain a high level of communication with all related OTAs on the forward availability situation of the hotel.
• Ensure reservations entries in the PMS are of good connections with all OTAs.
• Actively research on competitor hotels’ package and rates based on 3 months out

Front Desk (Sub Role)

• Provide quality customer service at all times; greet visitors and guests in a friendly and engaging manner ensuring a smooth and timely check-in/check-out during their stay
• Thorough understanding of all hotel room categories, room rates and other general product knowledge necessary to perform Front Office operations
• Proactively assist guests in an informative and helpful way on enquiries relating to their stay and follow-up promptly on guest requests and needs
• Accounting and maintaining an accurate cash float
• Any other ad-hoc duties assigned

Requirement:

• Minimum 1 year of working experience Reservations / Communications Experience in Hotel/capsule hostel/backpacker hostel
• Diploma / Degree in Hospitality Management preferred.
• Demonstrated effective written and verbal communication skills in English.
• Self-Motivated.
• High levels of flexibility and adaptability and ability.
• High Problem Solving Skills
• Act with utmost integrity.
• Interested candidates please email your latest resume in pdf/words format to [email protected]

Capsule Hotel near Bugis area

Basic salary 2300 - 2900

6 work days (Shift work: Either 9am to 5pm, 2pm to 11pm or 11.30am to 8.30pm)

We are a capsule hotel located near Bugis area and are looking for a Front Desk Reception(Capsule Hotel)

Challenges:

- Handle reservation requests and inquiries from guests, process reservations, upsell rooms and enter reservations records.

- Handle day to day reservations processes.

- Monitor room sales based on selling strategies to increase revenues.

- Develop, build good rapport and maintain a high level of communication with all business associates and customers.

- Solving of customer complaints and problems, and acting as a liaison between the company and its customers to ensure customer satisfaction.

- Ensure all daily transactions are recorded into the computer accurately and updated accordingly within the stipulated time and with a high level of service quality.

- Update, maintain and ensure accurate all reservation and transaction records are properly documented and filing.

- Work closely with all other staffs to ensure guest requirements and satisfactions are met.

- Constantly improving/ maintaining property's review scores on all OTAs.

- Maintainence of capsules and perform minor repair works wherever necessary.

- Perform any other duties assigned by Manager.

What it Takes:

- Diploma in Tourism/Hospitality Management/Travel

- Min 1 year relevant experience in hospitality sector are preferred, Fresh Grads are welcome too

- Good working knowledge of PMS system would be advantageous

- Good Microsoft Office applications in Word and Excel

- Independent with good communications and interpersonal skills

- Team player with positive work attitude

- Interested candidates please email your latest resume in pdf/words format to [email protected]