Total 13 job vacancies by The Walt Disney Company (southeast Asia) Pte. Limited

Wherever you are in the amazing world of Disney, you are contributing to the stories of our iconic brands, recognised by audiences everywhere for entertainment, information and inspiration. Innovation, imagination and inclusion are at the core of Disney, defining the experience that we deliver as well as providing the foundation of our success. The scope of our business, combined with global growth and collaboration result in an inclusive employee experience characterised by continuous learning, development and achievement.

The Senior Logistics Analyst position will manage any of the following functions in support of the flow of information and product from origin to destination; optimizing costs while meeting customer service policy commitments. Manage all aspects of logistics client relationship and customer service policy commitments for product destined to Disney Clients. Manage following aspects of logistics including, but not limited to logistics systems management, Supplier relationship management, Client relationship management, Supply Chain Partner relationship management, logistics contracting support, transportation daily flow services, freight audit/payment/claims and logistics projects which achieve service level commitments while minimizing costs.

Responsibilities:

• Daily Operations ManagementManage efficient product flow and strategies via exceptions management to meet product demand.
  Manage all shipments from Supplier cancel date, delivery compliance, consolidation, to distribution center appointments utilizing system to accomplish consistent days in transit.
  
• Network OptimizationLogistics network flow optimization – lane, hub and flow processes
  Freight terms optimization – Convert Supplier managed freight costs imbedded in first cost to Disney managed freight
  
• Logistics Management System (ORACLE)Manage the system users or directly manage daily operations – ready to ship, planning, shipment tendering, consolidation, delivery receipt, audit and payment.
  User operating guidelines, training and performance
  Data integrity validation, communications exceptions resolution
  
• Supply Chain Partner PerformancePerformance dashboards and metrics standards
  Quarterly supply chain partner performance continuous improvement feedback sessions and action planning.
  
• Supplier Relationship ManagementLogistics systems access and Supplier shipment booking management
  Training manual, training and improvement/issues resolution
  
• Disney Internal Clients Relationship ManagementCreate and maintain the Logistics Client Service Policy quarterly metrics, scorecards and dashboard.
  Identify variances, reasons and coordinate Logistics management quarterly internal and external reviews to drive continuous improvement
  Inbound reporting – status of orders to merchants, planning and distribution center.
  Logistics models for our clients (e.g. estimated landed cost estimates/actual, cycle time, alternative transit costs, etc)
  
• Logistics ProjectsManage projects as identified in our business planning and shipment execution process that drive improvements in service, cost systems or other areas as deemed necessary independently.
  Create and maintain the Logistics Client Service Policy quarterly metrics, scorecards and dashboard.
  Identify variances, reasons and coordinate Logistics management quarterly internal and external reviews to drive continuous improvement
  Freight terms optimization – Convert Supplier managed freight costs imbedded in first cost to Disney managed freight
  
• Ops Process IntegrationSupport managers to provide training and leverage best practice across different regions and LOBs
  Support and implement the ops for new origins, destinations and business expansion in APAC as SME
  

Requirements:

• 4 years minimum of Transportation/Logistics related responsibility. Experience with managing logistics operations for multiple countries/areas in APAC region with knowledge of customs regulation
• Proficient in MS PowerPoint and excel to perform Data analysis,
• Ability to implement global strategies to improve service, quality and cost of logistics across all lines of business, across all sites.
• Great change management and collaboration skills.
• Excellent relationship skills with ability to work in a global, multi-functional environment with all levels of stakeholders, from Executives to Subject Matter Experts.
• Demonstrated verbal, written, facilitation and presentation skills in English
• Critical thinking & problem solving to assess logistics opportunities and provide actionable outcome-based solutions.
• Desired – bachelor’s degree or equivalent
• Good project management experience and skills,
• ORACLE OTM or TMS experience a plus, Logistics Management certification a plus, SQL and Tableau proficiency a plus

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

Job Summary:

This role is based in Singapore and responsible for all APAC markets.

The Walt Disney Company’s Direct-To-Consumer is a global business segment with the mission of providing consumers around the world access to the content they want most, on the latest platforms, at a time of rapidly evolving consumer habits.

Disney+ is the dedicated streaming home for movies and shows from Disney, Pixar, Marvel, Star Wars, National Geographic, and more. As part of Disney’s Direct-to-Consumer (DTC) segment, Disney+ is available on most internet-connected devices and offers commercial-free programming with a variety of original feature-length films, documentaries, live-action and animated series and short-form content. Alongside unprecedented access to Disney’s incredible library of film and television entertainment, the service is also the exclusive streaming home for the latest releases from The Walt Disney Studios.

We are seeking a Analyst/ Senior Analyst, Analytics to join our Engagement & Retention Analytics team in APAC. The primary focus of this role is to analyse user data, derive valuable insights, and collaborate with various departments to develop strategies that enhance user experiences and keep users engaged with the platform over the long term. The ideal candidate will have strong experience in mathematics & statistical techniques used for analyzing large data sources, plus a deep understanding of consumer behaviors related to marketing, content development, and digital experiences.

Areas of responsibility

• Based on audience cohorts, creating analysis with meaningful insights that improve performance, identify opportunities, improve engagement, and reduce churn
• Analyze user behavioral data to identify patterns, uncover opportunities, and create common understanding of how people are interacting with the platform and content
• Generate data-based insights that help to launch impactful and effective marketing programs.
• Develop strong hypothesis, conduct A/B analytics and make data-based recommendations
• Measure performance and reporting business outcomes in a daily/weekly/monthly basis with most relevant KPI's converted into insights and key action items to improve efficiency
• Work with other members of the team to align metric definitions across all services within the business
• Continuously drive toward efficiency by simplifying and automating where possible, eliminating redundancy across the organization, refining metrics, and building new reports as needed to support decision-making.
• Assure quality and accuracy of deliverables through thorough interaction with business partners to understand and refine requirements and adherence to privacy, governance standards, and quantitative practices

Experiences

• 1-4 years of relevant experience in a similar role, preferably within a digital business
• Bachelor’s degree in a quantitative field including Marketing, Economics, Business, Mathematics, Statistics, Data Science, Engineering, Physics, Chemistry or Social Science. Graduate degree preferred
• Demonstrated experience in and expertise in SQL
• Solid understanding of Microsoft Excel including pivot tables

Skills

• Strategic thinker with good communication and presentation skills
• Creative mindset with the ability to leverage on data to develop analysis
• Excellent communication skills to convey complex data findings to non-technical stakeholders.
• Good analytical mind
• Results-oriented
• Fluent in English

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse and inclusive workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

Job Summary:

Manager Marine Nautical, Safety, Environmental & Port Operation’s (Singapore)

Position Summary

Under the oversight of the VP and Regional General Manager of the Singapore Office and the Executive Director of Marine & Safety Operations (US) is responsible to manage the Singapore and Australia/New Zealand deployed vessels for Disney Cruise Line covering all aspects of Marine, Safety, Environmental, Port Operations, /Itinerary and emergency management of the vessels.
This position supports both shore side & shipboard marine, safety & environmental operations, training and departmental strategies by ensuring high standards of marine, safety, environmental protection, port operations and crew training are maintained. Along with the development, implementation, and monitoring of policy and procedures both onboard and shore side throughout the region and onboard any company vessels operating within the Asia Pacific region.

Responsibilities

• Maintains Disney Cruise Line® marine nautical, port, environmental & safety standards for the vessels deployed in Singapore and Australia
• Departmental budgets for areas of responsibility.
• Ensuring that all fleet nautical & safety operational policies and procedures are verified, and the vessels are complying.
• This primarily covers, STCW (Standards of Training, Certification, and Watch keeping) SOLAS Convention Chapters III (International Convention for the Safety of Life at Sea,); the COLREG (International Regulations for Preventing Collisions at Sea, 1972 “the COLREGs”); CLIA (Cruise Line International Association) associated national and international legislations; The International Convention for the Prevention of Pollution from Ships (MARPOL).
• Contribute to modifying where appropriate due to the regional deployments the fleet operational policies and procedures for areas of responsibility and operational standards for the marine and safety department.
• Sails regularly on-board vessels providing support, consistency, and continuous review of nautical, port, safety & environmental operations onboard.
• Collaborating with Ship’s Steering Committee and DPA regarding nautical, safety, environmental and itinerary matters within the SMS.
• Shore support for the on-board Navigation Officers, Safety Officers, Staff Captains, and Captains for ships deployed Singapore/Australia/New Zealand
• Responsible to support Environmental Officers and Environmental operations team from home office both onboard and in the different ports as agreed.
• Responsible to support the Itinerary and Port Operations team in the UK office as appropriate.
• Conduct port assessments as required for existing ports as part of a quality control program and for new ports that are being considered by the company as future ports.
• Assist the Home office team when required in verifying navigational plans and Itinerary Planning within the local regions.
• Responsible to support the safety team in the US and UK for the maintenance programs related to life saving and firefighting appliances.
• Responsible to supports the Nautica team in the US in all matters regarding navigation, bridge equipment and ensure that the vessels are complying with the chart/publication carriage requirements for ships within local regions.
• Responsible to Support the Training team in the US and UK for the Shoreside & onboard STCW/SOLAS and company training programs and ensures compliance with the Flag State certified program and the company training policy and requirements.
• Responsible for contracting of local training facilities and ensure quality inspections of such facilities where Officer or Crew training will be taking place.
• Responsible for quality assurance of the Asian based simulation facility and all aspects of the simulation training, company assessment programs, ship handling training and bridge resource management conducted in the region
• Works alongside the Manager of Fleet Training Operations in regard of the management of the long-term agreement/contract with the Simwave Training Facility.
• Verifies that vessels comply with International Flag State and Local port state rules, regulations, and guidelines for navigation & safety.
• Conduct vessel assessments and verifies follow up action items and closeout of findings.
• Verifies compliance with safety procedures, policies and procedures in both Marine and Technical departments as part of the vessel assessment program.
• Verifies that the fleet’s vessels and office comply with International and Flag State rules, regulations, and guidelines in respect to standards of marine nautical & safety.
• Liaison with Local port state authorities and Lloyd's Register and Flag, for nautical & marine safety matters,
• Manage projects assigned by which may include projects covering Marine ,Safety, Port/Itinerary, environmental and Technical areas.
• Assists HR with identifying, recruiting, and interviewing licensed deck officers and crew members within the local regions.
• Member of
• Emergency Operations Center Alternate
• Provides shore-based assistance for Marine and Technical Operations to maintain safe ship operations.

SMS Responsibilities:

• Implementation of the general safety management responsibilities in SMS.
• Responsible for implementing Safety Management System policies and procedures relative to areas of responsibilities.
• Provides shore-based assistance for Masters and his Officers to maintain safe ship operations.
• Assists in development of nautical & safety amendments to SMS policy and procedures for approval prior to sending them to the Executive Director Marine and Safety Operations, for final approvals.
• Assists and keeps the Executive Director Marine and Safety Operations, and Executive Director Technical Operations informed of ongoing and planned matters relevant to issues and materials in the SMS.

Job Requirements:

• Master CoC bachelor’s degree in marine operations or related field from an accredited college or university or the international equivalent
• Senior Deck Officer License and/or a minimum of 10 years of related experience in fleet operational and marine resources management preferably associated with cruise ships.
• Strategic planner with sound technical and people skills, analytical ability, sound judgment and operational focus. Must have great knowledge of the ship’s Nautical, Safety, Environmental, & Port Operations shoreside as well as the onboard roles.
• Must display high knowledge of regulations governing the Marine industry under IMO, such as ISM, SOLAS, MARPOL, COLREG and STCW, and understand how to access information when required. Excellent working knowledge and depth understanding of the industry, company, and ship’s operations.
• Must have excellent communication skills and the ability to relate to employees at all levels of the organization including great analytics skills needed to correctly manage the strategic planning for areas within scope.
• Excellent interpersonal skills to communicate in a multicultural environment with all levels of employees and management.
• Must have ability to interface and maintain effective relationships with all departments and employees in a highly diverse environment and able to execute operational imperatives in a swift and demanding environment. Ability to take complex regulatory issues and requirements and condense them into simple, understandable, and executable guidance and operating procedures.
• High attention to detail. Excellent working knowledge of Excel, Word, PowerPoint, and Microsoft Office. Ability to be available/on call for periods of travel (including internationally)
• May require lifting of up to 50 pounds, extensive walking, periods of time in enclosed spaces with loud noises, ability to work in inclement weather. This position may regularly travel domestically or internationally.

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse and inclusive workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

Job Summary:

Disney Entertainment brings together the Disney’s best-in-class product, technology, and commercialization teams together into one global organization. Disney Entertainment is responsible for the P&L management and all distribution, network and engineering operations, sales, advertising, data, and certain key technology functions worldwide for the Company’s content engines. Disney Entertainment also manages operations of the Company’s streaming services including Disney+, Hulu, ESPN+ and Disney+ Hotstar; and domestic broadcast and cable television networks.

Disney+ Hotstar is The Walt Disney Company’s video entertainment service that consist of long form and short form content built around six key brands (Disney, PIXAR, Marvel, Star Wars, National Geographic and Star) with an appealing and easy to use interface accessed across multiple platforms (e.g., televisions, mobile devices, PCs).

TAM (Technical Account Management) and PMO (Program Management Office) plays a key role in helping Disney+ Hotstar to scale the business by integrating Disney+ Hotstar platform with service providers and other strategic partners across Southeast Asia region., This role is also responsible for coordinating with the teams in the tracking, reporting of project progress, as well as involvement in other core PMO activities (e.g. facilitate cross-functional meetings, risk and issue identification and resolution, etc.).

The role requires a highly motivated individual who works comfortably and autonomously in a fast-paced environment. He/she is also required to demonstrate ability to manage priorities and projects and possess the strong mix of organizational and communication skills. This role also require some technical expertise to ensure successful product and partner integrations through collaboration with internal and external stakeholders.

RESPONSIBILITIES

• Provide project management guidance to the cross-functional teams
• Facilitate cross-functional discussions across Disney+ Hotstar stakeholders and team members to identify critical business blockers and collaborate with them to solve
• Guide the functional teams in the preparation of presentation decks for project or cross-functional forums
• Assist to coordinate key meetings with various stakeholders to ensure meeting objectives are met and follow ups actions executed by identified parties
• Coordinate program/project team engagement and communication, ensuring effective timing and interdependency management of communications
• Provide guidance on program/project processes, standards, procedures and tools
• Coordinate with the team to provide access and configuration of project collaboration tools (e.g. OTT application, Google suite, Slack, Jira, Smartsheet, Airtable) for team members
• Provide technical expertise to ensure successful product and partner integrations through collaboration with internal and external stakeholders.
• Prepare and validate BRDs (Business Requirement Documents) for strategic initiatives.
• Collaborate and closely work with the internal and external stakeholders to launch successful projects in timely manner
• Track progress of product requests and provide management updates
• Identify and execute upon new opportunities to improve the commercial aspects of our partnerships

QUALIFICATIONS

• A Bachelor’s Degree in the relevant field
• At least 3+ years of relevant experience in working with with proven track record in PMO execution and project management and/or product or technical role
• Strong cross-functional and project management skills
• Experience organising and facilitating meetings that involve mid-level/senior management
• Strong attention to detail
• Entrepreneurial drive and demonstrated ability to achieve goals in an innovative and fast-paced environment
• Understanding of media, content, telco, payment landscape in Southeast Asia is a plus
• PMP and/or Prince2 certifications are a plus
• Excellent problem-solving, organisational and analytical skills
• Trusted and inclusive builder of relationships across diverse sets of teams
• Digitally savvy
• Strong process orientation; solid understanding of project management techniques, methodologies and best practices.
• Excellent written and verbal communication skills
• Curious, analytical mindset with the ability to apply data and insights to drive outcomes
• Results-oriented

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

Wherever you are in the amazing world of Disney, you are contributing to the stories of our iconic brands, recognised by audiences everywhere for entertainment, information and inspiration. Innovation, imagination and inclusion are at the core of Disney, defining the experience that we deliver as well as providing the foundation of our success. The scope of our business, combined with global growth and collaboration result in an inclusive employee experience characterised by continuous learning, development and achievement.

The Executive Director will serve as a regional leader of integrated communications, proactively enhancing and protecting the reputation of the Disney Experiences APAC business. Overseeing the corporate communications function covering external communications, public relations, public affairs, and internal and executive communications across the Disney Experiences business.

Disney Experiences APAC business covers:

Disney Consumer Products, (DCP) is the division of Disney Experiences that brings beloved brands and franchises into the daily lives of families and fans through products – from toys to t-shirts, apps, books, console games and more – and experiences that can be found around the world, including on the disneystore.com e-commerce platform and at Disney Parks, local and international retailers, as well as Disney store locations globally. The business is home to world-class teams of product, licensing and retail experts, artists and storytellers, and technologists who inspire imaginations around the world.

Since launching in 1998, Disney Cruise Line has established itself as a leader in the cruise industry, providing a setting where families can reconnect, adults can recharge and children can experience all Disney has to offer. Today, the award-winning Disney Cruise Line continues to expand its blueprint for family cruising with a fleet of five ships — the Disney Magic, Disney Wonder, Disney Dream, Disney Fantasy and Disney Wish — and three more ships planned. One of these ships will exclusively homeport in Singapore for at least five years beginning in 2025, marking the cruise line’s debut in Southeast Asia.

Responsibilities:

• Develop and execute strategic and integrated communication plans to protect and enhance the reputation of the Disney Experiences business and drive the business objectives of both the DCP and DCL businesses in the region.
• Develop and execute the Executive and Internal Communications functions across DCP and DCL.
• Proactively identify/mitigate emerging issues using an integrated approach that considers all aspects of communications.
• Develop, educate and enhance relationships with key media stakeholders across the APAC region to support business objectives.
• Develop and enhance relationships with key stakeholders and partners, both externally and internally.
• Work hand in hand with Corp Comms in APAC to integrate APAC Disney Experiences into the TWDC narrative.
• Work hand in hand with Corp Comms in APAC to drive CSR programs that enhance the Disney Experiences business and garner staff engagement.
• Develop and execute efforts to maximize social media and online tools to drive and support the effective communications of key business messages.
• Lead the APAC DCP Comms team, including SEA comms lead in implementing internal and external communications, public affairs and media relations plans for key markets.
• Lead and work hand in hand with the regional Corp Comms team in implementing CPGP communications, public affairs and media relations plans for key markets.
• Build and lead an APAC DCL Comms team across Public Affairs, Internal and Executive Comms, Public Relations, and Events to implement internal and external communications, public affairs, and media relations plans for key markets.

Requirements:

• Bachelor’s degree or equivalent experience in Public Affairs, Communications, Journalism, Government, Broadcast Communications or other relevant areas.
• Preferred MBA degree or equivalent
• Experience with Asia Pacific markets, with strong knowledge of the media and consumer landscape.
• 15+ years of media relations experience dealing with leading brands, high-profile government work or agency experience.
• Proven regional leader with the ability to manage virtual teams across markets and regions
• Excellent oral/written communication and presentation skills.
• Issues and crisis communications experience.
• Demonstrated creative thinking and strong project management skills.
• Flexibility, resourcefulness and an ability to thrive in a fast-paced, changing environment.
• Strong leadership and interpersonal skills to influence and forge partnerships both internally (across Asia and the U.S.) and externally.
• Proactive, self-starter.
• Computer proficiency in Word, Excel, PowerPoint and Access.
• High level of corporate professionalism, maturity and political savvy.

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

Job Summary:

Are you a high caliber Travel Industry Sales expert? Do you have experience in a start-up travel environment? Do you have exceptional Travel Trade knowledge in Southeast Asia? Are you highly motivated with a passion to be part of a world-class team? And do you have a soft spot for Disney? If you’re nodding your head, then the Sales Manager, Travel Trade Sales position in Disney Cruise Line at The Walt Disney Company might be right for you.

This role will be a critical position, partnering with the Sr Manager Sales as we prepare to create magic at sea in Southeast Asia. You will be a crucial part of establishing the sales distribution and sales engagement in the Southeast region for the successful introduction and sustainment of Disney Cruise Line’s newest ship Disney Adventure to sail from Singapore beginning in 2025.

GENERAL POSITION DESCRIPTION

Sales will play a prominent role in the expansion. The Sales Manager, Travel Trade Sales will develop the sales distribution strategy for the assigned territory. Galvanizing the approach across OTA, GSA and Travel Trade. You will have a strong network of travel partners and can determine which partners will be key to drive demand for the business. You will identify and maintain these critical relationships working hand in hand across the organization to service their needs to ensure strong business delivery.

This role will be responsible for the Sales distribution and engagement for assigned territory possessing strong business acumen to identify business growth, outstanding negotiation skills and ability to prioritize focus to achieve goals. The role will work hand in hand with leadership to ensure clear market level engagement. The role integrates with Sr Manager Sales and Sr Manager Marketing Strategy to ensure a cohesive marketing & sales approach in region.

You should be an energetic, proactive, self-starter with experience working within a large-scale travel industry business. Candidates must work well in teams and possess the ability to work in a collaborative environment.

RESPONSIBILITIES

• Performing the role with excellence includes being results oriented having strong strategic vision, proven relationship and influencing skills, strong business acumen, learning agility and ability to thrive in a dynamic, fast-paced environment to navigate a complex launch on an accelerated timeline.
• In this role, you will:
• Managing complex sales work, understanding the requirements to drive effective regional sales strategy to achieve and exceed solid business results.
• Manage strategic planning, developing and executing sales strategies that achieve Disney Cruise line goals within assigned territory. Adjusting nimble to market dynamics and growth.
• Possess solid in market network to solidify distribution strategy, engage and activate key partners across OTA, Wholesales, Travel Trade to achieve goals.
• Besides traditional travel trade knowledge in ecommerce and online travel development. Staying aware of consumer consumption habits to ensure presence.
• Ability to negotiate and optimize campaigns for greatest impact.
• Achieve and exceed sales goals. Creating market presence in different trade channels, formulating business development initiatives to optimize market performance.
• Ample experience travel trade operation, requiring business acumen to identify business growth, provide focus and prioritization.
• Outstanding negotiating skills to manage priorities of account understanding the cost / benefits.
• Ensure ability to build and maintain sustainable relationships.
• Evaluate performance to determine strongest business contribution and calibrate to co-op marketing investment.
• Partner hand in hand with the Marketing teams to integrate for strongest market impact.
• Demonstrates maturity and ability to manage numerous stakeholders as well as efficiently work across time zones.

QUALIFICATIONS

• Minimum 5-8 years of experience in a leadership travel industry sales role.
• Previous work experience in large scale travel operation
• Keen understanding of the region.
• Significant experience in managing complex projects in a fast-paced environment reliant upon successful collaboration and integration of key stakeholders.
• Exceptional knowledge of all facets travel industry sales.
• Skilled at building effective partner relationships and influencing peers, partners and leaders.
• Experience in establishing sales distribution, managing key partners and driving results
• Excellent written and verbal communication skills, plus superior professionalism
• Advanced presentation skills and proven track record of influencing executive audiences.
• Skilled at understanding performance metrics to assess & optimize programs.
• Travel Industry experience required
• Ability to travel internationally.

REQUIRED EDUCATION

• Bachelor’s Degree or equivalent

PREFERRED EDUCATION

• MBA or strong business experience and background

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

Job Summary

At Disney Cruise Line, you can set sail on a job opportunity of a lifetime! Disney Cruise Line has established itself as a world-renowned leader in hospitality and entertainment and has been recognized as the top cruise line for families. Disney Cruise Line offers a unique opportunity for those looking to grow, excel and work for one of the most innovative and welcoming companies in the world. Apply today to embark on your career and navigate your future!

As the Business Systems Support Manager, you will be responsible for regional Business Systems Management support, providing operational systems support for the multiple systems and interfaces used by Disney Cruise Line for booking cruise reservations and related package items, for embarking our Guests, and for delivering the Guest experience onboard our ships.

Your Responsibilities – How You Will Make a Difference

• Serve as the primary Business Systems Management contact for the regional contact center, embarkation operations, technology and digital, and shipboard partners.
• Lead salaried Cast Member in all aspects of their role ensuring their personal training & development in all areas.
• Partner with and support the Travel Operations, Terminal Operations, Technology leaders in all areas of their responsibilities as the subject matter expert in business system employment and operation.
• Support contact center operations and third-party partners to provide reservation systems operations guidance, training, and technical support.
• Support embarkation operations and shipboard Cast Members, Crew, and partners to provide systems operation guidance and training at our homeport and outport locations. Provide operational systems support for new ship construction, launches and dry docks, as needed.
• Collaborate with Business Operations and Business Technology to provide information and guidance to the business unit that will have a significant impact on their planning and decision making.
• Develop Standard Operating Guides, manuals, policies, and procedures. Partner with the appropriate training teams to provide support across lines of business.
• Capture operational requirements for, or on behalf of, Travel Services, Terminal Operations, and other internal/external partners.
• Perform and coordinate user acceptance testing of new system releases, incidents, outages and issue resolution.
• Responsible for effective and timely communication of issues, incidents, new releases and outages.
• Gather requirements, design, build, and manage business rules within applications.
• Provide appropriate systems access within established guidelines and perform access audits to comply with security controls, including SOX/PCI controls.
• Cast Member may be asked to travel domestically and internationally in support of the business operation. Travel may account for up to or in excess of 20% of the working year.
• Must be available 24/7 and provide rotational on-call support including nights, weekends and holidays. On-call support may require immediate action, escalation, oversight, and maintained engagement until impact resolution has been achieved.

Basic Qualifications – What You Will Bring to the Team

• Prior leadership experience
• Demonstrated communication, presentation, and public speaking skills
• Ability to influence leadership with a strategic and collaborative approach.
• Leadership, organizational and project management skills
• Self-starter, recognizing when projects need to involve multiple partners and decisions need to be made at other levels within the organization
• Demonstrated ability to work in a fast-paced environment, successfully meeting deadlines
• Demonstrated ability to handle confidential information
• Strong knowledge in one or more cruise or travel related applications: Seaware, Fidelio, SilverWhere, AffairWhere, and/or XDining
• Strong knowledge of Microsoft Office applications
• Experience with reporting applications such as Business Objects, MicroStrategy, and/or Tableau

Preferred Qualifications

• Cruise industry experience (shipboard and/or shoreside)
• Strong knowledge of Disney Cruise Line and Adventures by Disney products, processes, and services
• 5+ years of technical systems experience

Education Requirements

• Bachelor's degree or equivalent

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

Job Summary

You will serve as the primary labor liaison, responsible for maintaining and enhancing relations between Disney Cruise Line and our Business Process Outsourcings (BPO) in Southeast Asia focused on driving strategic initiatives and increase labor analytic capabilities and processes. You partner and consult with the BPO overseeing staffing and workload forecasting, Annual Operating Plans to include analyzing short and long term forecasts, actual performance and goals, providing business updates to senior leadership and ensuring the business is meeting financial and service goals while working closely with the BPO.

Your Responsibilities – How You Will Make a Difference

• Foster and nurture a strong and collaborative partnership with the BPO, acting as the point of contact focused on labor and ensuring effective communication and alignment.
• Review data analytics and provide storytelling and insights to the Executives, BPO and business leaders to inform and influence workload and staffing strategies.
• Continuously assess the BPO’s performance to identify areas for improvement and work with internal and external partners to implement.
• Partner and consult with the BPO as an analytic resource to ensure quality and consistent results that improve labor scheduling and reporting performance for the organization; demonstrate ability to use analytics to solve complex issues.
• Analyze short and long term forecasting in partnership with the BPO, anticipating future requirements.
  Partner and consult with the BPO to develop and provide analytical support designed to improve scheduling and reporting performance (i.e. staffing levels, headcount, turn/churn analysis, training) to ensure area is optimally staffed.
• Excellent in customer service through strong communication, relationships and time management.
• Partner and be a resource to BPO to assure Disney standards are understood and met from a labor perspective, be able influence and educate when needed.
• Manage and deliver internal projects through to completion; lead and coordinate project planning, resourcing, staffing, and progress reporting and troubleshooting.

Basic Qualifications – What You Will Bring to the Team

• Strong background in Microsoft Office, especially Excel, knowledge and competencies to build complex spreadsheets and the technical aptitude to learn new systems quickly.
• Demonstrated partnering and communication skills; able to shift readily between technical and non-technical terminology depending on audience
• Proven sense of responsibility and the ability to meet deadlines and handle multiple priorities
• Strong analytical, organizational and decision making skills with attention to detail and to be a creative thinker with strong problem-solving skills
• Demonstrated initiative and accuracy/detail orientation
• Strong problem solving skills
• Strong analytical skills relative to evaluating large quantities of data to drive better decision making
• Strong organizational skills
• Strong influence skills

Preferred Qualifications

• 5 years’ Workforce Management leadership experience
• Demonstrated strong analytical, organizational, and decision making skills with attention to details
• Demonstrated excellent verbal and written communications skills
• Demonstrated knowledge of call center dynamics and ACD Systems
• Proven experience working with workforce management software
• Education RequirementsBachelor’s degree in a quantitative field (Computer Science, Industrial Engineering, Engineering, Mathematics, Statistics)

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

Job Summary

As a Business Integration & Communications Manager, you will be responsible for the integration of projects and development of communications across Travel Services and Commercial Teams, for Disney Cruise Line’s operations in the APAC region. You will act as a liaison within Travel Services, Commercial Teams and our Business Process Outsourcing (BPO) vendor in Southeast Asia by working together with cross-functional partners to support key information including communication of product details, procedures and policies, operational changes, process improvements and system enhancements. You will provide expertise and perspective to drive business processes, act as a liaison, advisor and thought partner, be proactive in your collaboration efforts and exhibit strong influencing skills. This role demands both a day-to-day focus on projects and communications, as well as, strategic insight for identifying future capabilities. In addition, the Business Integration & Communications Manager is responsible for developing, analyzing and communicating results for Guest/Cast Survey Measurements and should be comfortable taking initiative and confidently communicating with leaders of all levels in the organization both internally and externally.

RESPONSIBILITIES:

• Act as a liaison within Travel Services, Commercial Teams and our Business Process Outsourcing (BPO) vendor in Southeast Asia to support key information including communication of product details, procedures and policies, operational changes, process improvements and system enhancements.
• Develops integrated communications plans by determining objectives; analyzing data, developing customized strategies, creating scripts and spiels, selecting distribution channels and facilitating communication as appropriate.
• Supports new business initiatives by championing and defining project scope, goals, required resources and results that support strategy, in collaboration with senior management and partners.
• Liaise with partners on an ongoing basis to provide expertise and perspective for business processes optimization, act as an advisor and thought partner, exhibit strong influencing skills and ensure all internal communications align with business goals.
• Review and auadit of communications with an emphasis on consistency, timeliness, and accuracy of information, nomenclature, grammar, spelling, dates, times, etc.
• Proactively utilize critical thinking skills to analyze processes and risks, identify opportunities, and make strategic decisions to drive business solutions and efficiencies.
• Communicate complex problems and create compelling visions to support business initiatives tailored for the audience (Executives, Managers, Peer Groups, Internal and External Partners).
• Drive alignment, highlight downstream impacts and understand future operational business needs by remaining current and knowledgeable on Disney Cruise Line
• Develop, execute, and analyze Guest/Cast Survey Measurements and results, as identified by the business.
• Provide clear, concise and consistent communication on the business’ direction and act as an advocate to champion change.
• Manage diverse responsibilities with the ability to shift priorities and complete a multitude of tasks in a rapidly, ever changing environment.
• Ability to be flexible with work schedule, including weekends, variable shifts and holidays to support the operation. Some travel required.

REQUIRED QUALIFICATIONS:

• Preferred 1-3 years of demonstrated experience in project management, business analysis or operational technology strategies and integrating into operations.
• Exceptional partnering, influencing, and relationship building skills with an enthusiastic and professional demeanor that builds loyalty to the brand.
• Ability to recognize process improvements opportunities and be a change advocate through process-centric thinking and attention to detail.
• Ability to learn and maintain knowledge of Disney Cruise Line to effectively lead projects and optimize business processes.
• Experience with balancing multiple threads of work and setting priorities, providing recommendations, and influencing decision making.
• Strong writing, presentation, storytelling, positioning and editing skills. Adept at writing messages to various targeted audiences.
• Ability to thrive in a dynamic, ever-changing environment, maintain a professional composure and demonstrate good judgement while handling a multitude of tasks and difficult situations.
• Ability to analyze data and provide an executive summary.
• A high-level of problem solving and decision-making skills.
• A commitment to working in ways that support and encourage diversity, equity and inclusion.
• Proficiency in Smartsheets, Microsoft Projects or similar project management systems as well as Microsoft Office suite.

DESIRED QUALIFICATIONS:

• Preferred Certification in a project management methodology such as SCRUM, PMP, or Six Sigma
• Basic understanding and working knowledge of a contact center environment
• Basic knowledge of cruise/tour industry, luxury oriented clients, luxury tour operators, or related fields.
• Bachelor’s degree or equivalent experience in a related business field

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

Job Summary:

This role is based in Singapore and responsible for all APAC markets.

The Walt Disney Company’s Direct-To-Consumer is a global business segment with the mission of providing consumers around the world access to the content they want most, on the latest platforms, at a time of rapidly evolving consumer habits.

Disney+ is the dedicated streaming home for movies and shows from Disney, Pixar, Marvel, Star Wars, National Geographic, and more. As part of Disney’s Direct-to-Consumer (DTC) segment, Disney+ is available on most internet-connected devices and offers commercial-free programming with a variety of original feature-length films, documentaries, live-action and animated series and short-form content. Alongside unprecedented access to Disney’s incredible library of film and television entertainment, the service is also the exclusive streaming home for the latest releases from The Walt Disney Studios.

We are seeking a Senior Analyst/ Assistant Manager, Analytics to join our Engagement & Retention Analytics team in APAC. The primary focus of this role is to analyse user data, derive valuable insights, and collaborate with various departments to develop strategies that enhance user experiences and keep users engaged with the platform over the long term. The ideal candidate will have strong experience in mathematics & statistical techniques used for analyzing large data sources, plus a deep understanding of consumer behaviors related to marketing, content development, and digital experiences.

Responsibilities

• Based on audience cohorts, creating analysis with meaningful insights that improve performance, identify opportunities, improve engagement, and reduce churn
• Analyze user behavioral data to identify patterns, uncover opportunities, and create common understanding of how people are interacting with the platform and content
• Generate data-based insights that help to launch impactful and effective marketing programs.
• Develop strong hypothesis, conduct A/B analytics and make data-based recommendations
• Measure performance and reporting business outcomes in a daily/weekly/monthly basis with most relevant KPI's converted into insights and key action items to improve efficiency
• Work with other members of the team to align metric definitions across all services within the business
• Continuously drive toward efficiency by simplifying and automating where possible, eliminating redundancy across the organization, refining metrics, and building new reports as needed to support decision-making.
• Assure quality and accuracy of deliverables through thorough interaction with business partners to understand and refine requirements and adherence to privacy, governance standards, and quantitative practices

Basic Qualifications:

• 2-6 years of relevant experience in a similar role, preferably within a digital business
• Bachelor’s degree in a quantitative field including Marketing, Economics, Business, Mathematics, Statistics, Data Science, Engineering, Physics, Chemistry or Social Science. Graduate degree preferred
• Demonstrated experience in and expertise in SQL
• Solid understanding of Microsoft Excel including pivot tables
• Strategic thinker with good communication and presentation skills
• Creative mindset with the ability to leverage on data to develop analysis
• Excellent communication skills to convey complex data findings to non-technical stakeholders.
• Good analytical mind
• Results-oriented
• Fluent in English

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

Wherever you are in the amazing world of Disney, you are contributing to the stories of our iconic brands, recognised by audiences everywhere for entertainment, information and inspiration. Innovation, imagination and inclusion are at the core of Disney, defining the experience that we deliver as well as providing the foundation of our success. The scope of our business, combined with global growth and collaboration result in an inclusive employee experience characterised by continuous learning, development and achievement.

Disney Consumer Products represents a multi category business from Apparel to Furniture, School Bags to Toys, Tissue Paper to Cosmetics we are present in over 100 categories. Ours is a licensing model, wherein we work with a wide spread of partners which include Local Distributors to Large MNC’s – whom we refer to as our licensees. They take up rights for using our popular stories and characters on their product to drive a business objective. As a responsible global company, we mandate our partners to maintain globally acceptable standards of manufacturing and sourcing.

Cross Border Strategy

China being the hub of manufacturing and a key growth market with a large number of licensing partner eager to expand their business to Southeast Asian and South Asian countries, represents a large business opportunity. We would like to deploy a resource to help us work with these partners. Given the China partners are based in China, we're looking for a driven individual who is comfortable traveling to China and other Southeast markets frequently to drive market entry and deployment.

A key role within the Disney Regional Brand Commercialization SAMENA (South East Asia, South Asia and Middle East) team that will encompass the management and delivery of Cross Border programme - from participating in the setting of regional Cross-Border strategy and implementation plan, through to collaboration & co-ordination with the Disney APAC and country team, to ensure the most effective & efficient routes to market are identified and secured to enable the successful launch of the projects in a key markets across SAMENA.

Responsibilities:

• Achieve Cross-Border Commerce Revenue Target as per AOP
• Drive market entry and successful deployment of China licensees in SAMENA
• Facilitate discussion between China partners and local distributors/retailers to maximize the business
• Identify white spaces that can be filled through China-based Licensees in SAMENA, working closely with local category teams
• Set up and drive discussions from on-boarding to periodic updates between China partners and SAMENA (Southeast Asia+India+Middle East/North Africa) local teams.
• Maintain trackers, catalogue, other useful information for easy accessibility by the local SAMENA teams.
• Keep track of the latest product trends across categories and share updates with the SAMENA team periodically.
• Bridge the language gap between China partners and SAMENA Disney Team and/or Partners.
• Pre-empt supply chain challenges that may arise due to socio-political impacts, raw material costs, China internal situation etc.

Requirements:

• Commercial and or marketing experience across several key markets in SAMENA, sales/marketing background preferred
• At least 6-8 years experience in consumer products, FMCG, and or retail background
• Commercially focused and comfortable with achieving targets and objectives laid out
• Degree in business studies, marketing or a related field
• Good oratory skills with ability to present and facilitate internal and external meetings in both English and Mandarin
• Strong with numbers and have a well-developed understanding of commercials - margins, value-chain etc.
• Builds relationships - Establishes external relationships with key stakeholders. Engages colleagues across the Disney organisation to optimise performance
• Well-organized individual with strong work ethics
• Strong bias for action and ability to work under tight deadlines
• Resourceful - ability to find solutions to help move things along
• An excellent proficiency and command of spoken and written English and Mandarin Chinese language is required
• Role involves international travel

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

Wherever you are in the amazing world of Disney, you are contributing to the stories of our iconic brands, recognised by audiences everywhere for entertainment, information and inspiration. Innovation, imagination and inclusion are at the core of Disney, defining the experience that we deliver as well as providing the foundation of our success. The scope of our business, combined with global growth and collaboration result in an inclusive employee experience characterised by continuous learning, development and achievement.

A key member of the team Regional Marketing team, the Marketing Creative Senior Manager will be responsible for managing a team of creative designers and project manage all marketing creative developments for Regional and local initiatives as well as any Global projects lead out of APAC.

He/she will be in charge of the entire creative process of all retail/product marketing campaign.

He/She will ensure that his/her team will be supporting day-to-day responsibilities to ensure creative deliverables are on brand, consistent and of high-quality across all aspects of marketing. This includes idea generation, illustrate concept by designing rough layout of art and copy when required. It is critical that this person uses their keen eye for detail, strong time-keeping and project management to deliver professional, creative and high-quality work for the APAC Marketing team. He/She will be part of the team to pioneer uniquely branded Disney + Pixar + Marvel + Star Wars + 20th Century Studios + National Geographic marketing initiatives.

Projects will range from short term, quick turnaround tasks, to much larger projects which may take many months and have many revisions. Projects may cover sell-in/pitch decks, design direction deck, marketing toolkits, including power point/key note presentations, merchandise/retail mock ups, retail event layout, online content/media, marketing collaterals. This person will be experienced in working on multiple projects in parallel, and will be a self-starter, ideally with a marketing creative background.

Responsibilities:

The Marketing Creative Senior Manager will be responsible for the following:

• Manage a team of creative designers and the creative process from concept to completion
• Translate marketing objectives into clear creative strategies through conceptualisation
• Ideate and develop designs for offline and online retail experiences and on-ground activation; using innovation to redefine a design brief within the constraints of cost and time, when needed.
• Set over-all design direction and flow of sell-in pitches and presentations to retailers with his/her team
• Demonstrate illustrative skills from rough sketches, mock-up rendering, to production and implementation
• Utilizes the vision, creativity and working knowledge to help identify new ways to integrate the goals of Disney and brands
• Work closely with her/his team to support the marketing teams with pitch kits – concept ideas, mood boards, thought starters, design direction
• Lead and oversee all marketing creative projects - create, localize, and execute brand-centric marketing visuals and supporting assets for retailers (such as: in-store concepts, promotional communication, flyers, POS material, social media assets, and online visuals)
• Lead meetings to present creative ideas/pitch to key stakeholders
• Set creative agency briefings and on-boarding for external partners and creative agencies
• Build working relationships with all APAC marketing leads and teams
• Work alongside key stakeholders to ensure we are strategically driving key deliverables which are on brief and delivering best in class campaigns – Product Development, Marketing Creative, Consumer Products, Publishing and Games.
• Review creative materials submitted by stakeholders, external partners and creative agencies, troubleshoot and provide feedback
• Ensure all visual communication and brand standards are met
• Monitor deliverables, timelines and budgets
• Guide and mentor freelancers/interns/subordinates
• Stay abreast of changes in the international marketing environment to best serve the company’s objective and adjust plans/designs accordingly
• Manage and cultivate the career development of team members

Requirements:

• Bachelor’s degree or higher in Industrial/Product or Visual/Graphic design or a related field
• Must have an extensive design, graphic and/or media experience – 10 years
• Ideally with a creative background in advertising agency or home entertainment company
• Strong portfolio showcasing creative experience
• Proficiency in industry-standard programs and software Adobe Photoshop, Illustrator, InDesign and other graphic editing/design software
• Able to conceptualize, visualise, design, and render in 3D
• (Knowledge/exposure to SketchUp, KeyShot or any 3D design software is an advantage)
• Proficient in MS Office (Word, Excel, Power Point) and Keynote for Mac
• Excellent command of written and spoken English
• Able to edit multimedia - digital and motion graphics is also an advantage
• Excellent skills in developing creative and innovative ideas and executing them in graphic format
• Exceptional eye for detail and passion for the Disney portfolio and other brand-related activities
• Equipped with excellent project management, analytic skills and proven ability to meet deadlines
• Up to date with current marketing trends in design, digital, consumer products, and brand experiences
• Must possess high level of enthusiasm and be a strong team player
• Good presentation skills and the confidence to effectively convey ideas to colleagues and business partners
• Strong oral and written communication skills
• Ability to influence across cultures and without authority

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

Job Overview

The Corporate Communications Lead for Southeast Asia will serve as a senior lead of integrated communications, working with business leaders to support our SEA business while enhancing the reputation of the Walt Disney Company (TWDC) in key markets. This role includes external and internal communications, public affairs, strategic media relations, CSR and issues management.

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Parks, Experiences and Products. In the SEA region, the Company has operations that includes Disney+, studio, content sales and consumer products.

Detailed Description of Key Responsibilities

• Develop and execute strategic, integrated communication plans to support our business goals in SEA with a focus on corporate brand reputation, CSR and corporate culture
• Establish strategic positioning of TWDC in these markets aligned with business goals
• Serve as a trusted communications advisor to the business team and senior stakeholders on market trends, potential issues and opportunities
• Design a proactive and targeted engagement program targeting the most influential editors, key opinion leaders and stakeholders
• Develop strategic CSR plans for key markets aligned with global and regional priorities
• Executive communications and thought leadership with regional leaders
• Work closely with Disney+ publicity and marketing team on targeted press engagement
• Proactively identify and manage potential issues and opportunities
• Work with executive teams and HR on internal employee engagement programs and communications

Qualifications / other skills

• Bachelor’s degree or equivalent experience in Public Affairs, Communications, Journalism, Government, Broadcast Communications or other relevant areas.
• 15+ years of corporate communications, journalism and media experience
• Knowledge of SEA regional media and consumer landscape and dynamics; media and entertainment industry knowledge a plus
• Experience advising and working with senior business and government stakeholders
• Issues and crisis communications experience.
• Deep editor and stakeholder relationships in the region
• Team player with experience working with virtual teams across markets and regions
• Excellent oral/written communication and presentation skills
• Demonstrated creative thinking and strong project management skills.
• Flexibility, resourcefulness and an ability to thrive in a fast-paced, changing environment.
• Strong leadership and interpersonal skills to influence and forge partnerships both internally (across Asia and the U.S.) and externally.
• Proactive, self-starter, entrepreneurial spirit.
• Computer proficiency in Word, Excel, PowerPoint and Access.
• High level of corporate professionalism, maturity and passion.

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.