Total 7 customer service manager job vacancies in Singapore

The Service Delivery Manager is responsible for overseeing the end-to-end management of security vulnerability remediation processes. This role requires a deep understanding of security best practices, risk management, and IT service delivery. The successful candidate will collaborate with cross-functional teams to identify, prioritise, and mitigate security vulnerabilities by rolling out patches and fixes, ensuring the protection of organisational assets.

Responsibilities:

Vulnerability Management:

• Engage the Cyber Security team closely on the vulnerability management program, in the identification, assessment and prioritization of business-relevant vulnerabilities.

Remediation Management:

• Identification of solutions for assessed vulnerabilities.
• Develop and implement effective remediation plans according to the designated timelines.
• Track and manage remediation progress, ensuring timely closure of vulnerabilities.
• Engage stakeholders for any scheduled downtime to deploy remediation in the production environment.
• Coordinate with IT teams to implement necessary patches, updates, and configuration changes.
• Establish and maintain a vulnerability remediation knowledge base.

Risk Management:

• Coordinate with stakeholders for impact analysis.
• Develop rollback contingency plans for implementation challenges.
• Develop and implement risk mitigation strategies.
• Maintain up-to-date risk registers and reports.

Service Delivery:

• Ensure the delivery of high-quality security vulnerability management services.
• Monitor service performance metrics and identify areas for improvement.
• Manage service-related incidents and problems.
• Build and maintain strong relationships with stakeholders.
• Prepare monthly reports on progress and status of the remediation program.
• Ensure adherence to designate Service-Level Agreements

Team Management:

• Lead and manage a team of specialists in the remediation program.
• Assign tasks, set goals, and provide performance feedback.
• Foster a culture of collaboration and continuous improvement.

• Minimum of Diploma or Bachelor’s in information technology or relevant field
• Proven experience in security vulnerability management and remediation.
• Strong understanding of IT service management frameworks (ITIL, ITSM).
• Knowledge of security standards and regulations (e.g., ISO 27001, PCI DSS).
• Experience with vulnerability scanning and assessment tools.
• Excellent project management and organizational skills.
• Team management skills
• Strong analytical and problem-solving abilities.
• Effective communication and interpersonal skills.
• Ability to work under pressure and meet deadlines.

Desired Skills

• Strong experience in execution of security incident management and response
• Relevant certifications in Information Security or IT service management.
• Conversant with the knowledge of software products ranging from Solaris OS, Linux OS, Windows OS, Hypervisors (Nutanix, VMWare, Microsoft Hyper-V, Azure, Oracle VM, Apache & IIS Web Servers, Open SSL, IBM Websphere & CA Siteminder.

We provide:

• Competitive salary and benefits package
• Opportunities for professional development and career growth
• A collaborative and supportive work environment
• The opportunity to work with leading organisations and make a significant impact on their service delivery strategies

We always ensure that all employees receive fair treatment and are given equal opportunities.

What are you waiting for? Apply now!

We regret to inform that only shortlisted candidates will be notified. Thank you for indicating your interest in joining our team.

The Role:

In this dynamic role, you'll lead Customer-facing IT projects, ensuring timely delivery and budget adherence. You'll support the Commercial team in pre-sales and post-sales Customer Integration, enhancing the Organization's competitiveness. Additionally, you'll align and execute global initiatives, providing ongoing post-project support.

Responsibilities:

• Provide pre-sales support: Lead IT-related sales presentations to customers.

• Design shipment management solutions meeting customers’ integration requirements, including networking and infrastructure requirements, and formulate IS solution costing for business decisions.

• Participate in customers’ RFI/RFQ and develop questionnaires on IT-related requirements.

• Lead project planning, scope identification, and stakeholder identification for customer-facing IT projects. Manage delivery and deployment of Customer IT Integration solutions by closely collaborating with customers daily, representing the business sponsor, and ensuring on-time, budget, and quality delivery of all project elements.

• Manage projects and report regularly against the project plan to ensure project progress visibility.

• Provide post-implementation support to customers with quality service on customer-facing IT applications and resolve issues for customer-facing IT Integration projects.

• Coordinate with global/regional Business IT country coordination and domains, CIS, ITSC account management, and Solution support.

• Assist sales and customer IS requirements through project plan development.

• Support Global/Regional Customer IT programs or integration projects deployment.

• Address business or customer pain points to a resolution to ensure corrective and preventive actions are taken.

• Provide sustainable Customer-facing IT solutions and align with the global/regional roadmap as appropriate.

• Provide training to the Customer Facing IT team to ensure technical competence to support customers.

• Manage external suppliers, including vendor selection, contract negotiation, establishment of service level agreements including service performance standards, monitoring, and performance follow-up.

Requirements:

• Diploma in IT or Computer Science (or equivalent).

• 3 years of relevant working experience, preferably in the logistics industry.

• Familiarity with ERP systems or experience in IT integration is preferred.

Our client is a global leader in the logistics industry, specializing in international shipping, courier services and transportation. They are looking for a Service Engineer to support the expanding team.

As a Service Engineer, you are responsible for:

• Provide daily desktop IT issues support.
• Maintain hardware and resolve problems either through personal action or by organizing resolution through a third party.
• Ensure all VPN, internet, mobile, emails, BB are in good working condition at all times and also prior to users / SMT travel schedules.
• Ensure the functionality and accessibility of all peripherals (mobile, BB, etc.) and handle any BB and Mobile related issues with Mobile Service Provider.
• Deploy and commission new notebook, IT peripherals, including the installation of operating systems and other software.
• Provide users with basic training to utilize the PC or operations equipment and avoid future problems.
• Provide break fix desktop related issues or interim solution if problem cannot be fixed immediately.
• Provide level 2 support for technical escalation.
• Respond to requests for equipment set up for meetings and presentations.
• Respond with the appropriate degree of urgency to problems and requests from the Help Desk for user support.
• Deploy and commission new notebook, IT peripherals, including the installation of operating systems and other software.
• Manage onsite computer room facilities, liaise with Vendor for Schedule maintenance primary contact for onsite Network and connectivity escalation.
• Plan contingency and support robustness from users & SMT IT support perspective.
• Evaluate new Technology innovation, conduct POC tests & recommend best fit according to business requirement and environment.
• Manage site IT asset management - software & hardware inventory.
• Manage License Compliance.

• Degree or Diploma in Information Services/Business (or equivalent).
• 1 to 2 years’ experience in a technical support role for end users.
• Excellent communication and interpersonal skills (English) - spoken and written.
• Able to be on standby, to provide 24 hour support for after-office-hours(AOH).

• Working Hour: Monday to Friday 8.30am to 6pm
• Monthly Package: Basic Salary + Transport Allowance + AOH Allowance Bonus: AWS + Performance Bonus

About the job:

We are seeking an accomplished individual to lead our account development and penetration strategy while actively seeking new customers. The ideal candidate will excel at cultivating and maintaining client relationships while delivering top-notch customer service.

Responsibilities:

• Drive the acquisition, development, and closure of multiple opportunities simultaneously.
• Maintain accurate records and forecasts of sales activities.
• Cultivate enduring strategic relationships with key accounts.
• Lead the entire sales process, from prospecting to deal closure.
• Collaborate across departments to ensure customer success.

Qualifications:

• Diploma, Bachelor's degree, or equivalent experience.
• Minimum 3 years of sales experience in cybersecurity.
• Understanding of sales performance metrics.
• Proficient in CRM software and Microsoft Office suite.
• Familiarity with information security principles and cybersecurity terminology.
• Excellent communication skills.
• Logical, honest, and objective nature.
• Strong teamwork and time management skills.

This is an individual contributor role with sales quotas. Successful candidates can look forward to a rewarding journey with attractive perks and benefits, including a hybrid working arrangement, generous annual leave, and comprehensive healthcare and dental benefits.

The Role:

As the IT Project Manager, you will play a pivotal role in overseeing the development and implementation of our software solutions and applications. Leading a team of business analysts and developers, you will ensure the successful execution of projects throughout their life cycles, managing stakeholder expectations, coordinating with internal departments and suppliers, and overseeing project finances.

Responsibilities:

• Manage the development and implementation of solutions and applications.
• Lead a team of business analysts and developers throughout the project development life cycle.
• Ensure each phase of the development life cycle is executed efficiently and all objectives are met.
• Manage stakeholder and client expectations effectively.
• Coordinate with vendors and internal departments to streamline project processes.
• Accountable for managing the scope, schedule, and resources allocated to the project.
• Oversee the project's profit and loss to ensure financial objectives are achieved.

Requirements:

• Bachelor's degree in Computer Science or equivalent.
• Minimum of 5 years of experience in project management and 10 years of experience in IT, with strong problem analysis skills. Candidates with less experience may be considered for junior positions.
• Excellent written and verbal communication skills.
• Strong interpersonal skills to foster effective relationships with team members and stakeholders.
• Certification in project management such as CITPM or PMP is an advantage.
• Knowledge of Cloud Computing and proficiency in Java, .NET, or Web technologies would be advantageous.

Job Description:

As the lead for customer engagement, you will ensure that projects meet scope, time, budget, and quality expectations by meticulously planning, controlling, and managing each phase. This includes orchestrating efforts among corporate stakeholders, customers, and third-party vendors to design, sell, and implement tailored solutions. Your role encompasses both business and team management, necessitating a comprehensive understanding of project management methodologies and operational policies, particularly within the IT industry. Experience with on-premise infrastructure projects (Compute, Storage, Network), cloud solutions, relocation, and data migration is crucial.

Responsibilities:

· Lead project delivery, ensuring adherence to revenue targets and effectively managing large to moderately complex projects within the local or sub-regional context.

· Take ownership of project financials, meticulously managing budgets and providing accurate forecasts to management.

· Drive business growth by identifying and capitalizing on new opportunities and supporting qualification processes for larger and more intricate deals.

· Cultivate and nurture client relationships, serving as a trusted advisor and representing the organization to external stakeholders.

· Lead and mentor project teams, fostering skill development and providing constructive feedback to team members.

Requirements:

· Possess at least 5 years of experience in project management or similar roles.

· Demonstrate proficiency in key company Services' operational policies and project management methodologies.

· PMP certification would be preferred but not compulsory.

· Familiarity with technology stacks, including Compute, Storage, Network, and Operating Systems (e.g., Linux, Windows, VMWare, Containers).

The Company:

Our client is a well-established and growing telco operator. With their expansion scheme, they are now looking for a Infra Project Manager.

As a Infra Project Manager, you will be responsible for the following:

• Ensure that the team conducts health check, conduct infrastructure monitoring, handle customer queries, investigate incidents, resolve, apply fixes and ensure they are tracked until closure.
• Involve in transitions between the project and operation teams.

• Engage at all levels of customer’s relationships.
• Establish and maintain strong relationships within a customer’s organization and escalate if needed.
• Comfortable leading meetings presenting to Customers, Partners/vendors and internal stakeholders.
• Simultaneously driving multiple short-term/long-term complex projects with tight deadlines.

• Knowledgeable/experienced in IT operations.
• Strong understanding of Infra
• Project Management experience within a fast-paced high-volume environment is a must.
• Ability to influence others, gain commitments and ensure accountability.
• Strong collaboration, communications, and leadership skills
• Detail oriented with a structured organized mentality.
• High energy, self-starter comfortable with ambiguity in a fast-paced challenging environment.
• Excellent direct-report management skills to ensure timely and accurate reporting.

• Contract completion bonus.
• Allowances.