Total 4 customer service manager job vacancies in Islandwide

The Role:

In this dynamic role, you'll lead Customer-facing IT projects, ensuring timely delivery and budget adherence. You'll support the Commercial team in pre-sales and post-sales Customer Integration, enhancing the Organization's competitiveness. Additionally, you'll align and execute global initiatives, providing ongoing post-project support.

Responsibilities:

• Provide pre-sales support: Lead IT-related sales presentations to customers.

• Design shipment management solutions meeting customers’ integration requirements, including networking and infrastructure requirements, and formulate IS solution costing for business decisions.

• Participate in customers’ RFI/RFQ and develop questionnaires on IT-related requirements.

• Lead project planning, scope identification, and stakeholder identification for customer-facing IT projects. Manage delivery and deployment of Customer IT Integration solutions by closely collaborating with customers daily, representing the business sponsor, and ensuring on-time, budget, and quality delivery of all project elements.

• Manage projects and report regularly against the project plan to ensure project progress visibility.

• Provide post-implementation support to customers with quality service on customer-facing IT applications and resolve issues for customer-facing IT Integration projects.

• Coordinate with global/regional Business IT country coordination and domains, CIS, ITSC account management, and Solution support.

• Assist sales and customer IS requirements through project plan development.

• Support Global/Regional Customer IT programs or integration projects deployment.

• Address business or customer pain points to a resolution to ensure corrective and preventive actions are taken.

• Provide sustainable Customer-facing IT solutions and align with the global/regional roadmap as appropriate.

• Provide training to the Customer Facing IT team to ensure technical competence to support customers.

• Manage external suppliers, including vendor selection, contract negotiation, establishment of service level agreements including service performance standards, monitoring, and performance follow-up.

Requirements:

• Diploma in IT or Computer Science (or equivalent).

• 3 years of relevant working experience, preferably in the logistics industry.

• Familiarity with ERP systems or experience in IT integration is preferred.

About the job:

We are seeking an accomplished individual to lead our account development and penetration strategy while actively seeking new customers. The ideal candidate will excel at cultivating and maintaining client relationships while delivering top-notch customer service.

Responsibilities:

• Drive the acquisition, development, and closure of multiple opportunities simultaneously.
• Maintain accurate records and forecasts of sales activities.
• Cultivate enduring strategic relationships with key accounts.
• Lead the entire sales process, from prospecting to deal closure.
• Collaborate across departments to ensure customer success.

Qualifications:

• Diploma, Bachelor's degree, or equivalent experience.
• Minimum 3 years of sales experience in cybersecurity.
• Understanding of sales performance metrics.
• Proficient in CRM software and Microsoft Office suite.
• Familiarity with information security principles and cybersecurity terminology.
• Excellent communication skills.
• Logical, honest, and objective nature.
• Strong teamwork and time management skills.

This is an individual contributor role with sales quotas. Successful candidates can look forward to a rewarding journey with attractive perks and benefits, including a hybrid working arrangement, generous annual leave, and comprehensive healthcare and dental benefits.

The Role:

As the IT Project Manager, you will play a pivotal role in overseeing the development and implementation of our software solutions and applications. Leading a team of business analysts and developers, you will ensure the successful execution of projects throughout their life cycles, managing stakeholder expectations, coordinating with internal departments and suppliers, and overseeing project finances.

Responsibilities:

• Manage the development and implementation of solutions and applications.
• Lead a team of business analysts and developers throughout the project development life cycle.
• Ensure each phase of the development life cycle is executed efficiently and all objectives are met.
• Manage stakeholder and client expectations effectively.
• Coordinate with vendors and internal departments to streamline project processes.
• Accountable for managing the scope, schedule, and resources allocated to the project.
• Oversee the project's profit and loss to ensure financial objectives are achieved.

Requirements:

• Bachelor's degree in Computer Science or equivalent.
• Minimum of 5 years of experience in project management and 10 years of experience in IT, with strong problem analysis skills. Candidates with less experience may be considered for junior positions.
• Excellent written and verbal communication skills.
• Strong interpersonal skills to foster effective relationships with team members and stakeholders.
• Certification in project management such as CITPM or PMP is an advantage.
• Knowledge of Cloud Computing and proficiency in Java, .NET, or Web technologies would be advantageous.

Job Description:

As the lead for customer engagement, you will ensure that projects meet scope, time, budget, and quality expectations by meticulously planning, controlling, and managing each phase. This includes orchestrating efforts among corporate stakeholders, customers, and third-party vendors to design, sell, and implement tailored solutions. Your role encompasses both business and team management, necessitating a comprehensive understanding of project management methodologies and operational policies, particularly within the IT industry. Experience with on-premise infrastructure projects (Compute, Storage, Network), cloud solutions, relocation, and data migration is crucial.

Responsibilities:

· Lead project delivery, ensuring adherence to revenue targets and effectively managing large to moderately complex projects within the local or sub-regional context.

· Take ownership of project financials, meticulously managing budgets and providing accurate forecasts to management.

· Drive business growth by identifying and capitalizing on new opportunities and supporting qualification processes for larger and more intricate deals.

· Cultivate and nurture client relationships, serving as a trusted advisor and representing the organization to external stakeholders.

· Lead and mentor project teams, fostering skill development and providing constructive feedback to team members.

Requirements:

· Possess at least 5 years of experience in project management or similar roles.

· Demonstrate proficiency in key company Services' operational policies and project management methodologies.

· PMP certification would be preferred but not compulsory.

· Familiarity with technology stacks, including Compute, Storage, Network, and Operating Systems (e.g., Linux, Windows, VMWare, Containers).