Role Purpose
The Assistant Capacity Manager supports the achievement of yield and profitability targets by managing capacity effectively across all relevant bi-directional service legs. The scope of this includes monitoring and managing utilizations and yield proactively through effective forecasting, planning and service design, supporting partnerships, and coordinating cargo flows and transshipments in conjunction with Line Managers/assistant and Capacity Managers to manage capacity across the network’s service strings.
Role Accountabilities
Yield Management
· Support optimisation of capacity/inventory of voyages and therefore contribute to P&L outcomes.
· Analyse and recommend optimal mix of cargo carried on any given voyage to ensure the best possible financial return, considering long and short-term factors, including but not limited to customer impact, contracts and competitor response.
· To develop reports and systems to support the Capacity Manager and Line Manager in ensuring the maximum possible yield is achieved on every voyage (given pricing set by Market Managers) and reviewed accordingly in month-end forecasts and actual results.
· Proactively drive effective internal communication with other Capacity network teams keeping our cost exposure under control and therefore allowing the best yield / return for the company.
Seasonal & Short-Term Capacity Planning
· Support the establishment of systems to monitor and provide information on voyage/vessel capacity utilization, and recommend suitable actions.
· To monitor and drive bookings to ensure that each sailing is in line with model vessel put in place by the Capacity Manager.
· Develop and maintain a 12-month capacity plan for the service based on demand and supply forecasts and budgets, and to play an active role in coordinating and putting into effect seasonal capacity adjustments, including blankings, port omissions / additions, and one-off peak charter voyages.
· To drive and manage the short-term capacity adjustment (designed by Capacity Manager) such as cargo transfers, transshipments, port omission / additions as required.
· To assist co-ordinating ‘extraordinary’ events in the management of the service such as vessel breakdowns changes and dry dockings.
Internal Customer Support
· Work closely with Commercial and Port Operations teams, as well as competitors/partners, and make analyses and recommendations pertaining to capacity management, keeping in mind targets on yield, customer service, and profitability.
· In charge of the day-to-day monitoring/reporting on specific service stings identified as problematic and allocated to the Assistant by the Capacity Manager.
· Develop and implement processes for continuous improvement.
· Main strong relationship with point of contact with Customer Service on day-to-day operational matters regarding customers’ bookings.
Partnerships
· To support and maintain effective relationships and, where appropriate, partnerships with other carriers or regional service providers in order to optimise Swire Shipping’s capacity with effective communication.
Crisis Management
· Make every effort to be aware of and understand your role in the event of a crisis.
· Make every effort to attend any relevant training, simulations and or meetings relating to Crisis Management.
· Perform your role as best as possible in a calm and collaborative manner in line with the relevant policy and procedures in the event of a Crisis.
· Provide input and feedback towards the ongoing improvement of the Crisis Management framework and procedure.
Safety
· Take responsibility for the safety of myself and those around me by displaying safety leadership principles (i.e. Safety I’s & Accountability ladder).
· Challenging and stopping unsafe acts and behaviours or unsafe conditions.
· Comply with the Global Safety Standards, Polices and Operating Procedures.
Key Qualifications & Skills
Qualifications
· Degree or diploma desirable with a focus on Business or Supply Chain Management.
· 3-5 years of progressive shipping experience preferred with a proven business or operations focus.
Technical Skills
· Specialist and proven expertise in planning and logistics.
· Highly developed communication, presentation and negotiation skills.
· Demonstrates extensive knowledge and understanding of shipping dynamics (contract development, cargo profiles, cargo mix and maximizing yields).
· A solid understanding of the financial drivers to the business and customers.
· Demonstrated commitment to exceptional customer service.
Professional Skills
· Proven problem solving skill, with ability to communicate with all department styles.
· Customer-centricity: Dedicated to meeting the expectations and requirements of internal and external customers by providing improvements in products and services. Talks and acts with customers in mind. Builds a high level of customer orientation throughout the organisation.
· Ownership and accountability: Take responsibility for individual and team output and results. Focused on results, profitability and performance.
· Collaboration: work effectively with internal and external stakeholders; seek and provide help to colleagues
· Demonstrated ability to proactively strategise and plan effectively and deliver outcomes in a competitive business environment.
· Strong conceptual and analytical skills.
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Swire Shipping is committed to ensuring equal equitable access and participation for persons who experience disability. SSL is committed to treating persons with disability in a way that allows them to maintain their dignity and independence. Reasonable adjustments can be made upon request based on understanding of those accommodations.
Across Swire Shipping, we seek to create a supportive and inclusive environment that embraces individuality and recognise the benefits that these differences make. We do this by ensuring that all individuals are treated with respect and understanding and actively promote Equal Employment Opportunity (EEO) and do not tolerate discrimination, harassment, bullying, retaliation or intimidation of any kind. We are committed to driving the strategy, policies and accountability to build and sustain a diverse global workforce, through equitable processes and systems where everyone can contribute their very best.
