Total 11 Manager computer security job vacancies in D13 Macpherson, Braddell

Job Title: Operations Manager – Security Agency

Job Summary:

The Operations Manager is responsible for overseeing the day-to-day operations of the security agency, ensuring the effective deployment and performance of security personnel. This role includes managing security staff, coordinating with clients, ensuring compliance with legal and safety standards, and optimizing operational efficiency. The Operations Manager will be the key point of contact between the agency and its clients, ensuring the highest level of service delivery.

Key Responsibilities:

1. Staff Management and Scheduling:Oversee the recruitment, training, and management of security personnel, including guards, supervisors, and patrol officers.
   Develop and manage duty rosters, ensuring optimal coverage of all client sites with trained and reliable personnel.
   Address staffing shortages, absenteeism, and personnel changes promptly to avoid service disruptions.
   Conduct performance evaluations and ensure continuous development and improvement of security staff.
   
2. Client Coordination and Relationship Management:Act as the main point of contact for clients, ensuring their security needs are met and resolving any service issues or concerns.
   Conduct regular site visits and meetings with clients to assess the performance of security personnel and address any operational issues.
   Ensure that all security services are aligned with client expectations and contractual obligations.
   Handle client feedback and complaints professionally, ensuring timely and satisfactory resolutions.
   
3. Compliance and Regulatory Management:Ensure that the security agency and its operations comply with all relevant legal and regulatory requirements, including licensing, labor laws, and health and safety regulations.
   Conduct regular audits and checks to ensure that all security personnel are properly licensed and trained in accordance with industry standards.
   Implement and enforce safety and operational protocols, including incident response procedures, to protect both personnel and clients.
   
4. Incident Management and Reporting:Supervise the response to incidents, emergencies, and security breaches, ensuring timely and effective resolution.
   Coordinate with law enforcement and emergency services when necessary.
   Review incident reports and ensure proper documentation of all events, including accidents, security violations, and client complaints.
   Conduct investigations into incidents and recommend corrective actions.
   
5. Resource and Asset Management:Manage security-related resources, such as vehicles, communication equipment, and uniforms, ensuring they are properly maintained and available as needed.
   Oversee the allocation and deployment of security equipment (e.g., CCTV, alarms, patrol systems) to client sites, ensuring functionality and adherence to client requirements.
   Monitor the budget for operational expenses, ensuring cost-effective use of resources.
   
6. Training and Development:Develop and implement training programs for security personnel, including initial onboarding, regular refresher courses, and specialized training (e.g., emergency response, conflict de-escalation).
   Ensure that all staff are up to date with the latest security techniques, technologies, and client-specific requirements.
   Promote a culture of continuous improvement and learning within the operations team.
   
7. Operational Efficiency and Process Improvement:Identify and implement improvements in operational processes to increase efficiency and service quality.
   Monitor key performance indicators (KPIs) such as staff turnover, response times, and client satisfaction to measure operational success.
   Use technology, such as guard management software and real-time reporting tools, to streamline operations and enhance service delivery.
   
8. Budget and Financial Management:Oversee the operations budget, ensuring expenses are within the allocated budget and looking for opportunities to reduce operational costs without sacrificing quality.
   Manage payroll for security personnel, ensuring accurate and timely payment of wages, allowances, and overtime.
   Monitor and approve operational expenses, including equipment procurement and site-related costs.
   
9. Health and Safety Compliance:Ensure that security staff are trained in workplace health and safety regulations and that all client sites comply with safety standards.
   Conduct regular safety audits and risk assessments at client locations.
   Implement corrective measures to address any identified safety hazards or compliance issues.
   
10. Collaboration with Other Departments:Work closely with the sales and account management teams to ensure smooth handover of new clients and services.
    Collaborate with HR on recruitment, staff welfare, and disciplinary matters.
    Provide feedback to senior management on operational challenges and opportunities for growth.
    

Qualifications and Skills:

• Proven experience in operations management, preferably within the security or facilities management industry.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills for client and team interaction.
• In-depth knowledge of security industry practices, safety regulations, and labor laws.
• Ability to handle emergencies and resolve conflicts effectively.
• Proficiency in using security management software and tools.
• SS and above
• Driving license

Key Performance Indicators (KPIs):

• Client satisfaction and retention rates.
• Staff turnover and absenteeism rates.
• Incident response times and successful resolution of security breaches.
• Adherence to operational budgets.
• Compliance with legal and safety regulations.
• Efficient scheduling and staff deployment.

Job Title: Sales Manager – Security Agency

Job Summary:

The Sales Manager for a security agency is responsible for driving revenue growth by selling security manpower services, such as security guards, patrol services, and executive protection. The role requires developing and managing client relationships, leading a sales team, and ensuring the agency meets its sales targets. This position will focus on business development, client acquisition, and managing service contracts across various sectors, including corporate, industrial, and residential clients.

Key Responsibilities:

1. Sales Strategy and Business Development:Develop and execute a sales strategy to increase client acquisition for security manpower services.
   Identify new business opportunities in key industries such as commercial, residential, government, and hospitality.
   Conduct market research to stay informed about security industry trends and client needs.
   
2. Client Acquisition and Relationship Management:Build and manage relationships with prospective and existing clients, such as property managers, business owners, and corporate security directors.
   Present tailored security solutions to meet client needs, including uniformed security officers, mobile patrols, and event security services.
   Manage end-to-end sales processes, from lead generation to closing deals and negotiating contracts.
   
3. Team Leadership and Development:Lead, motivate, and manage a team of sales professionals to meet individual and team sales goals.
   Train the sales team on effective selling techniques, industry knowledge, and customer relationship management.
   Set performance goals and conduct regular performance evaluations for the sales team.
   
4. Negotiation and Contract Management:Negotiate service contracts and pricing with clients, ensuring both profitability and customer satisfaction.
   Prepare, review, and manage service agreements, ensuring they comply with the agency’s standards and legal requirements.
   Handle contract renewals and develop strategies for upselling and cross-selling additional services.
   
5. Collaboration and Coordination:Work closely with the operations team to ensure seamless implementation of security services once contracts are signed.
   Coordinate with HR and recruitment teams to ensure enough qualified security personnel are available to meet client demands.
   Collaborate with the marketing department to create promotional campaigns, presentations, and materials that attract potential clients.
   
6. Client Retention and Satisfaction:Act as a key point of contact for high-priority clients, ensuring satisfaction and addressing concerns in a timely manner.
   Conduct regular follow-ups with clients to assess the quality of services provided and identify areas for improvement.
   Develop strategies to improve client retention rates and minimize contract terminations.
   
7. Sales Reporting and Forecasting:Provide regular sales reports to senior management, including progress towards sales targets, pipeline status, and key account updates.
   Prepare sales forecasts and develop action plans to close any gaps in performance.
   Use CRM tools to track client interactions, sales activities, and progress.
   
8. Compliance and Risk Management:Ensure that all security services offered comply with legal and regulatory requirements.
   Work with internal teams to manage any risks or liabilities related to the deployment of security personnel.
   

Qualifications and Skills:

• Proven experience in sales, ideally in the security, manpower, or facilities management sectors.
• Strong leadership and team management abilities.
• Excellent negotiation and communication skills, with the ability to present complex solutions to a wide range of clients.
• Knowledge of security manpower services, including static guards, patrol services, event security, and VIP/executive protection.
• Goal-oriented and driven to meet or exceed sales targets.

Key Performance Indicators (KPIs):

• Sales revenue generated from new and existing clients.
• Number of new client accounts opened.
• Client retention and contract renewal rates.
• Profit margins on signed contracts.
• Team sales performance and productivity.

Role Description

You will be building and growing a portfolio of new and existing clients by delivering world class security assurance services that verify our client’s compliance with regulatory and technical security standards.

You will be responsible for managing the sales cycle of multiple ongoing projects across multiple clients. You will be supported by technical presales and project management for service and project delivery.

Key Responsibilities:

Sales

• Lead client meetings, presentations, and negotiations, clearly articulating the value of security assurance services in terms of risk reduction, compliance, and improving overall security posture.
• Work closely with marketing and product teams to align strategies and support campaigns that promote security our assurance services.
• Stay updated on industry trends, emerging threats, and compliance regulations, ensuring your recommendations are relevant and effective.
• Achieve and exceed sales targets by managing a full sales pipeline from a portfolio of existing clients incoming leads and new lead generation.
• Align our pricing strategies with clients to capture future repeat business

CRM Management

• Keep CRM data up to date and accurate for effective account management.
• Utilise CRM, Dynamics 365 for tracking leads, managing client interactions, and ensuring the sales process is optimised.

Account Planning:

• Work with the technical Pre sales team to identify the client’s security requirements based on the client’s security goals, compliance regulations and standards.
• Collaborate with internal teams to create strategic account plans, focusing on long-term client needs and opportunities for growth.

Forecasting and Reporting:

Regularly update sales forecasts and provide detailed reports on pipeline health, deal progression, and revenue outlook. Use CRM data and analytics to accurately predict sales performance and plan resource allocation.

Qualifications and Experience:

• Bachelor’s degree in Computer Science, IT, Business, or related field.
• 3-5 years of experience in cybersecurity sales, specifically selling security products or services would be advantageous.
• Experience working with CRM systems for managing client data, tracking sales progress, and forecasting.
• Strong understanding of security assurance services and their role in compliance, risk management, and security improvement.
• Proven ability to meet or exceed sales quotas and manage complex accounts with multiple stakeholders.
• Excellent communication, presentation, and negotiation skills with the ability to engage with both technical and non-technical audiences.

Preferred Skills:

• Previous sales and account management experience
• Knowledge of security testing is an advantage.

What We Offer:

• Competitive salary and commission structure.
• CPF contributions and comprehensive medical benefits.
• Professional growth opportunities in a fast-growing sector.
• Supportive and collaborative work environment.

Look forward to hearing from you!

1. Traineeship Description

This position reports to the Director and oversees all departmental matters related to compliance within the company, ensuring adherence to both government and non-government legislation.

2. Role

• Conduct Risk Assessments: Evaluate potential risks and ensure compliance with all requirements.
• Policy Development: Oversee the production of policy positions related to legislation and organizational policies.
• Manage Client Expectations: Communicate effectively with clients to align expectations with deliverables.
• Policy Formulation and Evaluation: Develop, implement, and evaluate policies to ensure alignment with the organization’s strategic objectives

3. Competencies to learn

• To learn legislation, policies, and practices in the security sector
• To be able to multitask and apply surveillence skills
• To be able to work closely within government and non-government organisation
• To be able to address and manage all documentations in compliance

4. Qualifications

• WSQ Certification related to security services
• Proficient with Microsoft Word and Excel
• Effective Oral and wriiten management Communication Skills

5. Duration of Attachment Offered

6 months

Description:

• Managing the staffs in the completion of daily operations.
• Develop administrative staff by providing information, educational opportunities and experiential growth opportunities
• Recruiting and onboarding and training new employees.
• Standardising guidelines for training and coaching staff.
• Planning administrative processes.
• Filing and organising personnel records.
• Conducting research and analyzing data to identify trends and insights.
• Creating documentation such as user guide and process maps, to communicate findings and recommendations.
• Preparation of department budgets / costing reports / profitability and analyze the same to ensure accurate management decisions.
• Maintain working relationship with suppliers and stakeholders
• Manage invoicing and AR monitoring
• Maintain computer and manual filing system.
• Must maintain Bank reconcilation expense reports on timely basis
• Maintain cashflow for the Receivable & Payable.
• Need to maintain records on Aged receivable & Payable.
• Need to respond to the employer anytime to schedule the staffs according to the work schedule.

Requirements

• Graduate with a bachelor degree in a relevant field, such as business Management
• Previous experience in Business Analysis and Administration
• Proficient in MS Office and Xero Accounting Software.
• Able to work weekends & overtime in week days depending on the business needs.
• Strong interpersonal skills and bilingual is an advantage
• Able to work under pressure

Description:

• Managing the staffs in the completion of daily operations.
• Develop administrative staff by providing information, educational opportunities and experiential growth opportunities
• Recruiting and onboarding and training new employees.
• Standardising guidelines for training and coaching staff.
• Planning administrative processes.
• Filing and organising personnel records.
• Conducting research and analyzing data to identify trends and insights.
• Creating documentation such as user guide and process maps, to communicate findings and recommendations.
• Preparation of department budgets / costing reports / profitability and analyze the same to ensure accurate management decisions.
• Maintain working relationship with suppliers and stakeholders
• Manage invoicing and AR monitoring
• Maintain computer and manual filing system.
• Must maintain Bank reconcilation expense reports on timely basis
• Maintain cashflow for the Receivable & Payable.
• Need to maintain records on Aged receivable & Payable.
• Need to respond to the employer anytime to schedule the staffs according to the work schedule.

Requirements

• Graduate with a bachelor degree in a relevant field, such as business Management
• Previous Experience in Business Analysis and Administration
• Proficient in MS Office and Xero Accounting Software.
• Able to work weekends & Overtime in week days depending on the employer needs.
• Strong interpersonal skills and bilingual is an advantage
• Able to work under pressure

• Experienced in Managing a Security Command Centre outfit or establishment for at least 3 years.

• Manage and provide effective leadership to the operations team

• Direct and coordinate the overall activities in the operations center; planning, deployment, and tracking of security operations

• Oversee security operations and manage escalation processes according to respective SOPs

• Act as focal point for any incidents involving security; to prepare reports, take follow-up action and inform the management team

• Provide additional operational support to the management team as required

• Use data to provide analysis, highlight issues and recommendations for operations efficiency

• Train and supervise operations team and ensure that they adhere to established procedures and SOP

• Seek continuous improvement in operation and admin processes

• Contribute to short and long-term organizational planning and strategy as a member of the management team

• Build winning relationships with clients, regulators and other stakeholders

*only shortlisted applicants will be contacted

Responsibilities:

Datacenter Operations:

• Oversee implementation of physical security policies and procedures.
• Security & Safety Incident Management

○ Gather/Retrieve Datacenter Reported Incidents and Actioning

○ Perform analysis to detect security threats, risks, alerts and escalate to the proper

incident response teams for further action if necessary

Access Control Management

○ Manage Internal and External Access Requests

• Routine Audit and management of Access Control Lists, internal ticket management, and process for physical access/internal systems permissions
• Log reviews
• Authorized User Management
• CCTV and Security Camera Management
• Shipment compliance

○ Inbound/Outbound request Management and Compliance/Policy

○ Validation and assurance of deliveries from couriers to datacenter/warehouse

acceptance and record

○ Vendor and Employee Hand Carry

Security Protocols:

• Implement processes and plans to support the physical protection of company personnel and assets
• Media Handling/Destruction-

○ COD (Destruction/Sanitization) of Media Disk verification and Tracking

○ Bad Media Monitoring/Dashboard and Process

○ Destruction Vendor Operations Management

○ Smart Lock Access Management

○ Hardware

• Decommission, RMA, and Migration of equipment handling
• Diagnosing security hardware issues and reporting findings for escalation
• Support Datacenter by overseeing decommissions, migrations, and vendor management from a security perspective
• Support Physical Audit for Security and Compliance

Operations:

○ Work alongside cross functional teams such as Operations, Logistics, Compliance,

IRC, and Engineering teams

○ Participate in improving and driving processes and standard operating procedures

○ Review the data center infrastructure maintenance notice, analysis the impact to

operation and follow up the change request if necessary

○ Perform the operation performance and incident review with data center providers

Data Accuracy:

• Have internal/external ticketing system for tracking all requests (JIRA)

• Associate project-related shipment tickets with TPM project tickets and keep them

updated.

• Work with Datacenters, Internal/External Teams for Security Initiatives and

Processes

• Process Improvement Support

Vendor Support:

• Initial POC for all Edge Operations Vendor Queries relating to security/compliance

• Maintain current Access Control List and Access/Inbound/Outbound tickets

• Schedule onsite technicians and provide site access requests for all ad-

hoc/scheduled activities.

• Submit Vendor Remote Hands Requests to support physical works on site

• Perform regular audits for all site portals, inventory, and hours performed by vendors

• Schedule vendors for ERAD for Reverse logistics and oversee the activities.

• QBR for all vendors

Requirements:

The ideal candidate will have a high-level attention to detail, security operations and project management across multiple stakeholders and time zones, flexible with numerous tracking platforms and sheets, and keen on improvement processes and solutions. Prior experience in a fast-paced environment is preferred with a plus in working in the Telco/Infrastructure field with security focused/priority and managing external vendors and datacenters.

Responsibilities:

• Looking for new customers, building an effective pipeline and identify opportunities that are profitable
• Prioritizing key accounts and establishing strong contacts with existing customers and growing the business within the account.
• Create sales proposals and make presentations to customers
• Drive the entire sales process from targeting accounts, identifying solutions and to closing the sale
• Work cross functionally within the company to communicate with all stakeholders to ensure customers' success
• Working towards Key Performance Targets
• Updating CRM and submission of weekly reports
• 
  

Qualifications:

• Preferably a graduate of IT Computer Science with experience in selling cyber-security solutions
• Must have more than 2 years of works experience as Sales Account Manager
• Candidate with less experience can be considered for Sales Account Executive position

Company Overview:

Argentra was founded in 2001 with a core focus on Information Security. A key achievement was winning a contract to develop and implement a custom data security application for the Defence industry. Our commercial clients benefit from our experience in high security environments. Argentra’s technical experts also provide technical consultation and support to other system integrators who require our specialised technical skills.

At Argentra, we put our customer’s interest first by understanding your problems, suggesting the solutions that you need. We won’t sell you what you don’t need. As a specialist engineering company, we have years of experience in developing custom security software, security risk consulting. Large System Integrators, Software Principals and Distributors engage Argentra to support their projects because our of specialist skills. For certain skills in Information Security, we may be the only expert provider of the skill set in Singapore.

Argentra is certified and has expert skills in different brands of IT Security Solutions which enable us to give good advice and recommendations to our clients. Our practical real-world experience enables us to deliver difficult security projects on time and on budget. We have the practical real-world experience to provide our clients with expert advice.

Interested and qualified applicants for the above position, please submit comprehensive resumes stating current & expected salary and a recent photograph to:

Argentra Solutions Pte Ltd

Email: [email protected]

* Only short-listed candidates will be notified for interviews
* No phone calls regarding the positions will be entertained, please send in your applications via email/post

· Responsible and accountable for effectively managing the day-to-day operations/allocated contract sites and staffs by providing highest quality to employees and Clients

· Manage tenants and clients requirements at data centre

· Conduct security and safety risk assessment surveys of the assignments allocated

· Conduct investigations and vet incident reports submitted by the security team and prepare AAR of the incident

· Ensure all site requirements according to the site file and in compliance with PLRD requirements

· Ensure 100% compliance of security personnel deployed to contractual headcount, turnout and bearing, discipline, licensing conditions and code of conduct

· Ensure prompt distribution of site officers welfare items, stationaries, equipment’s, memos. Letters and forms

· Ensure all leave application forms hardcopy or electronically with MCs or any other letters such as resignation are being followed up and delivered to HQ

· Ensure monthly report for every sites are being delivered to Clients and documents submitted for billings

· Submission of weekly roster for all sites allocated are promptly updated

· Overall in-charge of day-to-day operations of security personnel redeployment to the sites preventing shortfalls

· Conduct OJT training for new hires and conduct refresher on SOP

· Handle workplace investigation, grievance and discipline

· Plan and schedule training for security personnel in alignment with PWM requirements

· Plan and conduct periodic exercises minimum 1 Exercise Drill/TTX per site to ensure the vigilance and operational capabilities of security personnel

· Assist with recruitment and selection of security personnel

· Manage and review security procedures

Client Liaison:

Maintain good working relationship with Clients

Constant engagement with Clients for feedbacks on security performance

Ensure service deliverables are met

Initiate service recovery where appropriate and promptly

Promptly address all outstanding issues

Attend to clients’ complaints, feedbacks and queries

No experience in the Security Industry are welcome

GCE ‘O’, ‘A’ or Diploma in any field (Fresh graduates are welcome)

PLRD License Minimum SS Grade

Possess own vehicle with class 3 license is an advantage

• Responsible and accountable for effectively managing the day-to-day operations/allocated contract sites and staffs by providing highest quality to employees and Clients
• Conduct investigations and vet incident reports submitted by the security team and prepare AAR of the incident
• Ensure all site requirements according to the site file and in compliance with PLRD requirements
• Ensure 100% compliance of security personnel deployed to contractual headcount, turnout and bearing, discipline, licensing conditions and code of conduct
• Ensure prompt distribution of site officers welfare items, stationaries, equipment’s, memos.
• Ensure all leave application forms hardcopy or electronically with MCs or any other letters such as resignation are being followed up and delivered to HQ
• Ensure monthly report for all sites are being delivered to Clients and documents submitted for billings
• Submission of weekly roster for all sites allocated are promptly updated
• Overall in-charge of day-to-day operations of security personnel redeployment to the sites preventing shortfalls
• Conduct OJT training for new hires and conduct refresher on SOP
• Handle workplace investigation, grievance and discipline
• Plan and schedule training for security personnel in alignment with PWM requirements
• Plan and conduct periodic exercises minimum 1 Exercise Drill/TTX per site to ensure the vigilance and operational capabilities of security personnel
• Any adhoc tasks assigned

Client Liaison:

• Maintain good working relationship with Clients
• Ensure service deliverables are met
• Attend to clients’ complaints, feedbacks and queries

Requirements:

No experience in the Security Industry are welcome

Minimum Diploma/Degree qualification from reputable institutions.

Candidates with a background as Commissioned Officers from the Singapore Armed Forces (SAF) or Senior Officers from the Singapore Police Force (SPF) are encouraged to apply.

*Open to Singaporeans and PR

*Only shortlisted candidates will be contacted