Total 69,242 credit control executive job vacancies in Singapore

WITH INTEREST OR EXPERIENCE IN AUTOMOTIVE

ASSIST IN PLANNING AND IMPLEMENTATION OF DIGITAL AND OFFLINE MARKETING CAMPAIGNS AND PROMOTION PLANNING

CREATE NEW BUNDLES, PROMOTION CAMPAIGNS TO MAINTAIN DEMAND FOR PRODUCTS

PLAN AND MONITOR THE ONGOING COMPANY PRESENCE ON SOCIAL MEDIA

LAUNCH OPTIMIZED ONLINE ADVERTS THROUGH GOOGLE, FACEBOOK ETC TO INCREASE COMPANY AND BRAND AWARENESS

OTHER AD HOC DUTIES AS MAY ASSIGNED BY COMPANY

BIS Safety is a safety equipment distributor dedicated to protecting people with products from the world’s most reputable manufacturers. The company’s mission is to deliver great safety products that protect people at work so that they get home safe

Key Responsibilities:
- Identify and explore new business opportunities, markets, and partnerships to drive company growth.

- Develop and implement strategic plans to achieve sales targets and expand the company’s client base.

- Build and maintain strong, long-lasting relationships with clients, partners, and stakeholders.

- Conduct market research and analysis to stay updated on industry trends and competitor activities.

- Prepare and deliver presentations and proposals to potential clients.

- Monitor and report on business development activities and progress to the management team.

Requirements:
- Bachelor’s degree in Business, Marketing, or a related field.

- Minimum of 3 years of experience in business development, sales, or a related role.

- Excellent communication, negotiation, and presentation skills.

- Ability to work independently and as part of a team in a fast-paced environment.

- Proven track record of achieving and exceeding business development targets.

- Proficiency in Microsoft Office.

• Analyze competitors’ online marketing activities.
• Prepare and upload product listings for various E-commerce platforms (Amazon, Shopee, Lazada, Qoo10, Websites etc.).
• Monitor, analyse, and report on e-commerce performance metrics, including sales, traffic, and customer behaviour.
• Support sales growth by working with various internal and external partners to plan and execute seamless online campaigns.
• Conduct competitor research and analysis within the ecommerce industry to identify areas of improvement and growth opportunities.

Job Requirements:

• Diploma with 2-3 years of relevant experience.
• 5 day work week.

Interested applicants, please email your resume to [email protected]

E-Ployment Consultancy

EA License No: 09C0884

EAP Name/ Registered No: Ivan Mah/ R1108310

Responsibilities

• Provide courteous and efficient service and if possible to comply with each and guests’ request. Ensure that all telephone calls are handled promptly within three rings.
• Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible.
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to supervisor for further follow up when necessary. Glitch reports are to be written when necessary.
• Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.

Requirements

• Minimun O-level
• Able to perform rotating shifts
• Positive attitude and outgoing personality and good public relations skills
• Previous experience in hospitality and Opera knowledge will be advantageous

Salary: S$2,800 - S$3,500
Working Hours: Monday to Friday, 8:30 AM - 5:00 PM
Location: Tuas South Ave 1 (On-site)
Commute: Take the MRT to Tuas Link, then take bus 182 (No company transport provided)

Job Description:

• Support purchasing activities, including sourcing, processing purchase orders, and negotiating prices with suppliers.
• Coordinate with suppliers to ensure timely delivery of goods and services.
• Assist with daily administrative tasks and maintain accurate documentation.
• Manage work pass matters, including work permit applications and arrangements for core trade, CSOC, and BCSS.
• Maintain filing systems and input data into relevant systems.
• Handle monthly payroll processes and assist with interviews when necessary.
• Manage GST submissions, and prepare IR8A and IR21 forms.
• Address accounting-related tasks, including year-end reporting.
• Perform other duties as assigned by management.

Requirements:

• Diploma or degree in Business Administration, Supply Chain Management, Accounting, or a related field.
• Minimum of 2-3 years of relevant experience in purchasing and administration roles.
• Proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint, to support purchasing and administrative tasks effectively.

Brandon Lim | EA Registration No: R21102894

EPS Consultants Pte Ltd| 95C5630

Responsibilities:

• Provide courteous and efficient service and if possible to comply with each and guests’ request. Ensure that all telephone calls are handled promptly within three rings.
• Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible.
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to supervisor for further follow up when necessary. Glitch reports are to be written when necessary.
• Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.

Requirement:

• Minimum GCE 'O' Level
• Able to perform rotating shifts
• Positive attitude and outgoing personality and good public relations skills
• Previous experience in hospitality and Opera knowledge will be advantageous

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

We are seeking a highly motivated and analytical individual to join our team as a Executive - Land & General Management under the direct supervision of the CEO. This role is designed to provide comprehensive exposure to the executive management function, with a primary focus on strategy execution, research, report generation, and analysis. The ideal candidate will be a strategic thinker with strong research and analytical skills, capable of supporting the CEO in driving organizational goals and initiatives.

Responsibilities

1. Strategy Execution:

• Assist the CEO in the development, implementation, and monitoring of strategic plans.
• Coordinate with various departments to ensure alignment with strategic objectives.
• Track and report on the progress of strategic initiatives and projects.

2. Analysis:

• Perform detailed financial, operational, and strategic analysis.
• Identify opportunities for improvement and provide recommendations.
• Support the CEO in evaluating business performance and strategic outcomes.

3. Research:

• Conduct thorough research on industry trends, market conditions, and competitor activities.
• Prepare detailed reports and presentations based on research findings.
• Stay informed about developments within the industry to provide actionable insights.

4. Report Generation:

• Develop comprehensive reports for executive meetings, board presentations, and other key stakeholders.
• Ensure accuracy and clarity in all reports and presentations.
• Gather and analyze data to support decision-making processes.

5. Project Management:

• Manage special projects as assigned by the CEO, ensuring timely completion and high-quality results.
• Collaborate with cross-functional teams to achieve project objectives.

6. Communication:

• Facilitate communication between the CEO and other senior executives, departments, and external stakeholders.
• Prepare and review internal and external communications.

Requirements

• Degree in business administration, Management, Economics, or a related field.
  • Preferably at-least 1-2 years of experience, open to fresh graduates with similar internship experience
  • Strong analytical and research skills with the ability to synthesize complex information.
  • Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and data analysis tools.
  • Ability to work independently and manage multiple tasks simultaneously.
  • Strong organizational skills and attention to detail.
  • High level of discretion and confidentiality.
  • Excellent written and verbal communication skills.

Why DB Schenker?

Competitive salary package

Opportunities for career growth and development, both locally & internationally

Supportive and collaborative team environment

Access to company-wide training programs and initiatives

What’s Next?

Interested in this unique job opportunity? Submit your application today!

Position Summary:

• The F&B Executive performs and directs overall restaurant management.
• Directs staff to ensure that food safety, product preparation, and cleanliness standards are maintained.
• Maintains standards of restaurant safety and security.
• Recruits staff and oversees training program.
• Responsible for inventory and money control systems - may establish inventory schedules.
• Responsible for local marketing initiatives - may contact prospective customers to promote sales.
• Maintains business records.
• Exceptional customer service is a major component of this position.

Job Responsibilities:

1. Completes and posts the staff work schedules
2. Prepares & stocks products for all menu items
3. Makes & serves sandwiches, salads, wraps, breakfast items and other items on the menu
4. Prepares & bakes bread and cookies
5. Able to operate all core equipment, including the microwave and speed oven
6. Cleans & maintains all areas of the store including the dining area, the back area, the counters and all equipment/utensils used
7. Performs Point of Sales (POS) cashiering
8. Understands & adheres to all standard procedures, proper food handling, and all safety & hygiene practices
9. Receive stock delivery
10. Performs light paperwork such as filling out preparation forms
11. Assists Senior staff on shift as required
12. Other responsibilities as required by the business

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

We are looking for Confident and highly motivated individuals.

If you are a fast learner and have great communication skills, you are highly suitable.

We welcome all housewives who want to work from home.

Flexible working hours

You can work from home.

Job scope as follows :

-Arrange sales appointments with new prospects

- Contact existing clients to update them on new company.

updates

- To coordinate Admin work and sales services

- You will be WORKING FROM HOME, so you need to be independent and disciplined.

Our client is an asset management firm with an AUM of 1.5 bill equity fund. They provide good

employee benefits and company culture. There will be a three to six months’ probation period.

Responsibilities

• Capable of handling full range of fund accounting services on funds, including preparation of the Net Asset Value (NAV), cash and position reconciliation, review of corporate actions, validation of security pricing
• Able to check accuracy of fund administration services on funds and investors in compliance with the company’s service model and policies, liaising with, brokers, custodians and auditors
• Provide and maintain superior Quality of work, accuracy and adherence to task deadline.
• Participate in various system optimisation initiatives and ad-hoc projects
• Active participation in proposing solutions to complex market and settlement issues and act as liaison between custodian, administrators and trading desk with ability to multitask and prioritize resolution on priority.
• Calculate complex fees structures as set out in various agreements
• Review of periodic financial reporting in accordance with IFRS and/or US GAAP prepared by administrators and service providers.
• Review accuracy of Subscriptions and Redemptions, Switches & Transfers in accordance with the guidelines outlined in the fund offering documents performed by the transfer agent and administrator.
• Strong excel and VBA skills needed to drive automation and streamline the procedures once the business understanding is reached.
• Play active role in client on-boarding, account opening process with verification of documents sourced from different parties and to have it verified and aligned towards company’s policies and procedures.
• Maintain and remediate investor details in a centralised database and calculate trail fees based on the distributor agreements.
• Supporting the company’s anti-money laundering (AML) framework in place and working closely with various parties involved, investor, Fund admin, Transfer Agent to ensure compliance with the AML framework.
• Supporting the organization's FATCA/CRS service offering to our clients
• Demonstrate ownership of assigned work and ensure timely completion, in line with Service Level Agreements (SLA).

Requirements

• Bachelor’s degree in accounting, banking or finance related field
• Ideally 1 year of experience in fund administration, audit or similar role
• Intermediate to advance Proficiency in the use of Microsoft Office (Excel, VBA Word, Outlook).
• Understanding of securities such as equities, bonds, forwards, futures, options preferred
• Ability to work well independently as well as within a team framework.
• Be enthusiastic and eager to learn, self-starter.
• Strong work ethic with positive attitude
• Able to work under pressure with minimal supervision to meet deadlines
• Possess strong verbal and written communication skill

Mon to Fri: 10am to 7pm

Sat or Sun: 10am to 6pm

Job Descriptions:

Performing indoor and outdoor sales including showroom duties.

Self-motivated to hunt for new sales opportunities.

Following up with customers/leads to build and maintain a good relationship such as Interior

Designers & Architects.

Preparation of sales quotation, proposal and all sales related documentations, duties, and

administrative procedures.

Job Requirements:

Display high level of interest and enthusiasm towards the product offerings

Results-oriented with a customer service mindset along with excellent client relationship-building skills

A good team player and able to work under pressure and fast pace environment independently

Training will be provided.

Willing to learn and take up new challenges

Must be sales driven, result oriented.

Mon - Thurs 8:30 a.m. - 6 p.m.

Fri 8:30 a.m. - 5:30 p.m.

Alternate Sat 8:30 a.m. - 12:30 p.m.

This role handles frontline operation role at the workshop

Responsibilities

• Managing all frontline operation in an efficient manner.

• To meet Customer requirements and Principal standard.

• To achieve KPIs target set for all Upselling Programs

• Liaise with the Workshop-in-charge at all times to ensure smooth process flow until the vehicle has delivery after repair.

• Coordinate service operation matters with other franchises (Ad hoc basis).

• Manage WIP invoicing.

• Achieving quality service & maintaining good customer relations

• Attend to all complaint/feedback related to customer issue.

• Monitor KPIs target set for all the up-selling program and take initiative to meet or exceed the targets

• Assist in rolling out new program to up-sell new product within the centre

• Assist in overseeing of on-time delivery of repair vehicle

• Participate in Ad-hoc Project.

Requirements

• Diploma / Degree in Automotive / Mechanical Engineering

• At least 3 years of working experience

• Good communication and interpersonal skills

• Able to work independently and is a strong team player

• Valid Class 3 driving licence

Job Responsibility:

• Handle the recruitment process, on-boarding and off-boarding process
• Campus recruitment
• Update and maintain Leave Record
• Update Organization chart
• Checking of staff claim
• Checking of staff attendance
• Review compensation and benefit practices
• Any other appropriate duties as assigned

Requirement:

• Min Diploma holders in Human Resources or related discipline
• At least 2 years of HR experience
• Good working knowledge of Microsoft Excel, Words and PowerPoint

Job Description:

▪ Attend show rounds or site visits

▪ Prepare tender proposal write up and accurate costing and price calculations within stipulated deadlines

▪ Plan, deliver, and submit tenders in a timely and professional manner

▪ Prepare ad hoc quotations

▪ Prepare and present effective sales presentations

▪ Follow up with business opportunities and new sales channel

▪ Manage existing and potential client portfolio

▪ Monitor contract renewal and follow up with clients on renewal needs

▪ Manage ERP system and work closely with accounts to ensure system is in line with department requirements

Job Requirement:

▪ 2 years’ experience as Business Development Executive

▪ Tender preparation and submission experience

▪ Quotation preparation and submission experience

▪ Presentation experiences

▪ Client management experience

▪ Meticulous and team player

You are invited to join Acclaim, one of the largest national risk advisory, insurance and reinsurance brokers in Singapore. Acclaim is the 1st Corporate Risk and Insurance Consulting Firm to be a winner since inauguration of Enterprise 50 (E50). Acclaim services more than 2000 corporate customers ranging from SMEs to MNCs with reach extending to over 140 countries worldwide.

This role requires you to develop and manage a portfolio of complex corporate accounts. Strong analytical, problem solving, influencing and negotiation skills are needed to ensure client satisfaction and retention. Past experience in negotiating with insurers and packaging competitive solutions to meet client needs are essential.

Client servicing including claims, advisory on market trends, related insurance updates to help businesses are all important elements of this role.

If you have good technical knowledge in General Insurance products, possess a relevant insurance qualification and have at least 3 years of insurance broking experience in leading a team, please send in your resume for a further discussion.

Avenue of Brands Pte Ltd was founded in 2024. We are looking for an Account and HR executive to join our fast-growing company.

Job scope:

- Manage accounts receivable and accounts payable.

- Prepare monthly reports and financial statements.

- Reviewing, processing and preparing suppliers payment.

- Check, verify, and process expense claims and reimbursements.

- Administer all government claims.

- Manage WP, SP, and EP matters: applications, renewals, cancellations, monitoring quota details, and expiry dates.

- Prepare employment-related documents e.g., employment contract, letter, etc

- Prepare monthly payroll & CPF.

- Prepare tax clearance for foreign employees.

Our esteemed client, an established MNC, is searching for a Senior Regional Compliance Executive (Chemical Regulations):

Job Responsibilities

• Establish standardized safety and trade compliance registration procedures for all regional products.
• Use both internal and external benchmarking to drive continuous improvements in product safety, environmental, and trade compliance metrics.
• Regularly assess and update compliance processes to align with current and future regulatory requirements.
• Monitor compliance efforts and provide actionable solutions to manage risks and address compliance gaps.
• Work closely with country-level teams to ensure compliance efforts align with regional regulatory frameworks.
• Collaborate with and guide sales subsidiaries on regulatory procedures, best practices, and compliance strategies.
• Act as a central contact for safety and product compliance, liaising between internal teams and external regulatory agencies
• Mentor and train local product safety officers on compliance, safety procedures, and best practices.
• Lead the formulation and implementation of product compliance e-learning modules in collaboration with training teams.
• Ensure e-learning materials are up-to-date with current regulations and provide practical guidance.
• Continuously assess and update e-learning programs based on feedback and regulatory changes.
• Oversee complex safety and compliance projects, ensuring collaboration with cross-functional teams for timely delivery.
• Maintain accurate records to support audits and regulatory submissions.
• Lead bi-annual or annual audits to ensure compliance across all product categories.

Job Requirements:

• Degree in Engineering, Business Administration, or related field.
• Minimum of 4 years of experience in product safety, environmental, and trade compliance, particularly within Southeast Asia.
• Familiarity with industry best practices and regulations for product safety, environmental, and chemical compliance.
• Experience working with regulatory agencies, handling certifications, audits, and e-learning development.

Additional Information:

• Salary: Up to SGD 5,500 +AWS +VB (2 - 3 Months)
• Working Location: Labrador Park

For interested parties, kindly click on "APPLY NOW" or send in your resume in MS Word format to

[email protected]

*We regret that only shortlisted candidates will be notified*

TSTAR Recruit Pte Ltd| EA Licence No:22C1039| Co.Reg.No.202207088Z| EA Registration No.: R1767370 (SIA KAI SING)

• Location: UBI - 830 to 6pm
• Job Stability
• Friendly Working Environment
• 5 Day Work Week
• AWS and Performance Bonus
• Career Development Opportunity

Job Responsibilities:

• Responsible for Sales target set for the business.
• Perform daily sales activities for prospecting calls, appointments, presentations, proposals and closes.
• Maintain contact with all clients in the market area to ensure high levels of clients' satisfaction.
• Keep abreast of product applications, market conditions, competitive activities and industry trends.

Job Requirements:

• At least a Diploma/ Bachelor Degree in Electronics, IT business systems, IT hardware, or industrial equipment
• Minimum 2-3 years of relevant channel and project sales
• Good business acumen
• Good interpersonal and communication skills.

We regret that only shortlisted applicants will be notified.

Tan Choon Hau

We Got This

EA Registration Number | R1988835

EA License | 18C9251

Job Highlights

• Basic Salary with Commission pay package
• Good Basic + Comm; $55,000-$85,000 per annum on-target earning
• Festive Leaves & Birthday Leaves
• Career progression
• Work life balance
• Permanent role
• Entry level candidates who are keen in recruitment sales will be considered
• Training will be provided

Key Responsibilities

• 360 Recruitment role
• Perform business development and acquire new clients' accounts
• Contact potential clients to understand and qualify their requirement and budgets for any hiring needs
• Respond efficiently to enquiries with appropriate information
• Establish, maintain and enhance relationship with clients
• Generate KPI and business development through market research, networking and business requisitions
• Source and screen for acitive & passive candidates with respect to clients' hiring requirement
• Negotiate terms & offer between client companies and successful candidates

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform that only shortlisted candidates would be notified*

We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

Raymond Ng Jun Han | EA Personnel No.: R1657009

Information:

1. Senior Account Executive @Tuas

• Salary range:$4,000- $5,000 + Transport - $50 (Monday to Friday – 8:00am to 5:30pm)

Responsibilities:

• Handle full sets of Accounts & month-end and year-end closing
• Prepare accounting schedules, reconciliation of accounts, management & cash flow reports
• Ensure timely and accurate submission of GST, annual tax returns and other statutory filings
• Prepare audit schedule and attend to the queries raised by external auditors.
• Review tax computations and liaise with tax agents to manage the tax filing process
• Liaise with auditors, tax agents, banks, corporate secretary & government authorities for all statutory
• Perform monthly inventory reconciliation & attend yearly stock take activity
• Maintain Fixed Assets Register and ledger
• Review, implement and improve financial workflows to strengthen internal control and compliance

Requirements:

• Diploma/Degree in Finance, Accounting, Business or equivalent qualification
• Knowledge of Singapore FRS / IFRS standards.
• Experience in Audit and Assurance is preferred
• At least 5 years of accounting experiences

Interested applicants, send in your updated resume by clicking “Apply Now”.

EA Personnel Name: Lin Weikang
EA Personnel No: R21102570
EA License No: 23C1894

• Free Shuttle Bus Service (Tuas West MRT)
• Youthful & Dynamic Work Culture Environment
• Career & Growth Development

Roles & Responsibilities

Job Summary

If you enjoy working in a fast pace environment and the challenge of redefining what good service means to people, this position is for you.

Join JIJI.SG's operations and customer service team to help us improve and exceed our customers' expectations when they shop with us!

In the process, learn how operations is managed for an online store, from inbound operations such as freight forwarding and receiving shipments, to outbound operations such as picking and packing, working with 3rd party couriers and managing our in-house delivery fleet.

Most importantly, future team members must have a strong sense of dedication to our customers' happiness.

Job Description

• Responsible to deliver a customer-centric experience and assist customers across all channels including phone calls, emails and live chat.
• Going the extra mile to ensure customers’ needs and expectation are met.
• Actively involved in refining customer experience through customer feedbacks and observing daily operations.
• Proactive and initiative to constantly improve internal processes.

Requirements

• Strong communication and problem-solving skills to assist customers with any issues they face when they shop with us, including product enquiry, delivery or order related enquiry.
• Cheerful and friendly disposition when communicating with customers.
• Strong sense of dedication to our customers’ happiness.
• Process-oriented and good attention for detail.
• Accountable and responsible team-player.
• Able to work independently and also as a team.
• Past experience in either operations or customer service will be a plus.

Job Summary:

We are seeking a dynamic and motivated Sales Representative to join our team. The Sales Representative will primarily be responsible for conducting indoor and outdoor sales activities, including providing quotations, processing sales orders, and actively following up with customers. Additionally, the Sales Representative will engage in outdoor presentations to clients.

Responsibilities:

• Handle inbound and outbound sales calls, address customer inquiries, and provide product information.
• Prepare accurate and competitive quotations for customers based on their requirements.
• Process sales orders efficiently, ensuring all necessary documentation and details are complete.
• Maintain a proactive approach in following up with customers regarding their orders, addressing any concerns, and providing regular updates.
• Identify potential sales opportunities and upselling possibilities during customer interactions.
• Conduct outdoor presentations to potential clients, showcasing the company's products and services.
• Build and maintain strong relationships with existing customers, ensuring customer satisfaction and retention.
• Collaborate with the sales team to resolve customer issues and provide exceptional service.
• Stay updated on product knowledge, industry trends, and competitors to effectively communicate the value proposition to customers.
• Execute sales programs and promotional campaigns

Requirements:

• “O” Level or diploma or degree or equivalent
• Proven experience in sales or customer service roles
• Fluent in verbal and written communication skills, with the ability to effectively engage and persuade customers.
• Attention to detail and accuracy in handling sales-related documentation and data.
• Customer-focused mindset, with a genuine desire to understand and fulfill customer needs.
• Ability to work both independently and collaboratively in a team-oriented environment.

Other Information

· Location in Ang Mo Kio

· Working Hour: Mon-Fri (8:30 am to 6pm)

Interested applicants please send your CV with expected salary to: hr@kaori.com.sg

JOB DESCRIPTION

· Answer phone enquiries and orders professionally and efficiently with the use of good telephone techniques, customer service, speed and accuracy

· Respond to customer enquiries and provide quotations to customers promptly

· Ensure timely and accurate processing of orders and issue billings accordingly

· Ensure procedures for processing of orders with specific restrictions and that require price approval are strictly adhered to

· Work closely with overseas agent/partner and customer for scheduling of shipment

· Check on vessel sailing schedule, source for quotations, negotiate rates with carrier and co-loader, and confirm booking with carrier

· Follow up and update customer on all shipment details, schedule and status

· Request loading plan from freight forwarder at least 2 working days before vessel expected time of arrival and share loading plan with customer; and coordinate on all loading issues

· Prepare and handle full set of shipping documents including but not limited to submission of dangerous goods form to carrier if necessary, transhipment and export permit, master bill of lading, house bill of ladings, certificate of origin application, tax invoice and arrival notice

· Send stuffing photos, tally sheet, shipping note and final summary to overseas agent/partner

· Arrange for cargo pick up, permit clearance and transfer; and attend to customer queries; and engage haulier services when necessary

· Check commodity harmonized system code if applicable

· Manage and coordinate the flow of information between customers, warehouse and the transport team concerning the status of orders, incoming shipments, arrangement for cargo pick up, engagement of haulier services, unstuffing of incoming shipments, delivery arrangement, wrong orders, returned/damaged goods, unavailable loading bay at customer site, direct reject of orders at point of delivery, etc

· Ensure that critical information with regard to urgent delivery, special timing request are communicated and follow up with the transport team till completion of delivery

· Liaise with customers to evaluate and establish actual reason for direct reject of orders at the point of delivery; and rectify the error when necessary and work with finance to process credit note promptly and accurately

· Work closely with accounts team to:

a. Resolve and reconcile credit note discrepancies against payment made by customers;

b. Resolve and reconcile price error in orders and generate price difference credit note upon receipt of approval from customers and the Company

· Exercise good customer service skill when managing difficult customers and/or customer complaints

· Verify and analyse information gathered from customers’ feedback; and resolve the issues on the spot whenever possible. Otherwise, work closely with the relevant department to ensure customer complaints are appropriately addressed, service recovery are carried out promptly and preventive actions are in place to prevent recurrence of similar issues

· Provide administrative support when necessary and this includes but not limited to filing, data entry, retrieval of documents, etc or any other duties assigned

· Analyse data pertaining to customer feedback and complaints to identify key focus areas; and propose and executive action plans to enhance quality of service, improve process efficiency and service standard so that optimal results are achieved

· Perform scheduled service call to customers semi annually to gather customer feedback and strengthen relations

· Other ad hoc duties as assigned

QUALIFICATIONS

· Minimum Diploma in Supply Chain Management, Logistics or relevant field

· Fresh Diploma/Degree graduates are welcome to apply

· Prior experience in customer service and/or in the logistics industry would be distinct advantages

· Knowledge in import/export shipping procedure, incoterms and documentation are added advantages

· Proficiency in Microsoft Office is a pre-requisite

· Excellent communications and interpersonal skills with ability to build key relationships across all levels with internal and external stakeholders

· Self-starter who is hands-on, motivated, flexible, meticulous, proactive and action driven

· Strong planning, organizing, prioritization and time management skills

· Strong analytical and problem solving skills with ability to identify and assess problems quickly; to apply judgment and recommend solutions within broadly defined guidelines

· A strong team player with commitment to collaborate with other functions of the Company

· Able to multitask and work under pressure and tight deadlines independently

LOCATION OF WORK

192 Pandan Loop #01-02 PANTECH Business Hub Singapore 128381

WORKING HOURS

Monday to Friday : 9am – 6pm

Extended hours depending on the exigencies of service

Job description

• Assist Head of Marketing in formulating digital and offline marketing strategies to enhance brand awareness and support business growth.
• Brainstorm with the Marketing Team to develop engaging health-related social media (Facebook, Instagram, Tiktok) content, landing pages, SEO-centric articles, POS materials, etc.
• Copywriting for social media content.
• Manage content calendars and project-manage marketing materials.
• Liaise with our doctor-partners, as well as business partners, vendors & the media on collaborations & campaigns.
• Keep track of all marketing campaigns, events, media features, etc; and post-campaign tracking
• Serve as the main point of contact for assigned accounts, addressing inquiries, and resolving issues promptly
• Experience with project management or account management would be advantageous