Total 82,316 Others/Any customer experience manager job vacancies in Singapore

Job Description:

As an Account Manager, you will play a pivotal role in steering category growth, aligning closely with the KrisShop brand's vision and mission. Your responsibilities encompass overseeing category sales, profit and loss, and ensuring a robust representation of brands and product assortments. You will be instrumental in nurturing brand partnerships and vendors through the strategic planning of brand campaigns and on-site activities. Vendor acquisition and adept management of vendors in operational processes, including vendor portals and internal documentation, are vital components of your role. Your ability to seamlessly handle operational and administrative tasks will be essential.

Responsibilities: 

·      Analyze data or insights to determine industry and consumer trends

·      Monitor stock movement of the respective category’s SKUs and ensure sufficient stocks across listing period, and plan exit strategies for poor performing SKUs

·      Effectively manage the category, by consistently reviewing sales and profitability, with the introduction of new trendy brands and replacement of poor selling products

·      Devising long-term development strategies for product categories

·      Place appropriate orders to ensure product availability that meets consumer demands

·      Liaise with marketing teams and channels teams to determine competitive pricing and promotional activities of a product category

·      Foster trust relationships with vendors to achieve better pricing and quality of services

·      Assume responsibility of budget development and revenue for category

·      Manage the commercial negotiations for new brands within category and owns the onboarding process

·      Creates joint business plans with brands to foster exclusive collaborations and drive sales and profitability

Requirements

1.      Demonstrated 2-3 years of experience in vendor management within the ecommerce domain.

2.      Proven track record of driving substantial sales growth within the ecommerce industry.

3.      Proficiency in product listings on ecommerce platforms.

4.      Familiarity with ecommerce seller management.

5.      Strong business acumen, with the capability to derive actionable insights that fuel business expansion.

6.      Exceptional organizational, analytical, problem-solving, and negotiation skills.

7.      A preference for meticulousness and proficiency in handling administrative tasks.

8.      Outstanding time management skills and the capacity to multitask effectively.

9.      An advantageous background in liquor and food will be considered a valuable asset.

Educational Background (Optional):

Candidates with degrees in Business, Retail, or Business IT are encouraged to apply. Your educational background will be viewed as a positive addition to your qualifications.

Job Responsibilities

• Record and analyze factoring and other bank charges.
• Reconciliation of Intercompany transactions nontrade.
• Monthly Bank Reconciliation.
• Coordinate with auditor during financial audit.
• Collaborate with the Accounts Executives to develop and manage budget.
• Any other job that may be assigned from time to time.
• Investigating and resolving any irregularities or enquiries
• Setting up invoices for payment
• Tracking and processing expense reports
• Generating invoices and account statements
• Preparing and processing electronic transfers and payments
• Monitoring accounts to ensure payments are up to date
• Reconciling accounts payable transactions
• Corresponding with vendors and responding to inquiries

Qualifications

• Bachelor’s degree in Business, Finance, Accounting or a related field
• 1-3 years of proven experience in a similar role within the SME industry.
• Strong verbal and written communication skills.
• Demonstrated self-confidence in handling challenging situations.
• Analytical mindset with critical thinking abilities.
• Positive, detail-oriented, and organized approach.
• Capable of working effectively under pressure.
• An ability to work independently

Responsibilities:

• Oversee the team in management and maintenance of buildings and common properties.
• Administer tenancy/ lease related matters.
• Managing yearly budgets and doing presentations.
• Work closely with councillors, residents, grassroots organisations and relevant government agencies

Requirements:

• Degree in Building Services / Facilities Management / Real Estate Business or other building related degree
• Preferably 1- 2 years’ experience in township management
• Candidates with more years of relevant position will be considered for a senior role
• Entry level candidates with relevant degree are welcomed to apply

DUTIES AND RESPONSIBILITIES:

• Responsible for complete end-to-end operations of the factories/central kitchens including team development, health & safety, food safety & quality, cost, P&L, experimental compliance, people development, and service.
• Responsible for growing the revenue through proactively seeking new business opportunities, and developing and executing of business strategies.
• Ensure all required KPIs are met accordingly to business operations’ goals on safety, production, quality, and costs.
• Collect & analyse data in order to proactively identify production issues or develop plans to resolve existing issues.
• Responsible for creating and sustaining a world-class culture around people and food safety, quality, customer experience, and history-making fun.
• Oversee production managers/team to ensure that the production stays on schedule, from the raw material to the production line to packaging to cleaning & delivery.
• Overall in charge of all Fleet (Vehicles, Logistics/Warehouse division and Drivers).
• Onboard, train, and develop production managers and production workers creating an environment where leaders are developed
• Maintain overall responsibility for the factories/central kitchens, including safety, quality, cost, productivity, and delivery.
• Implement all SOPs and drive compliance with ISO22000 and HALAL certifications.
• Maintain production areas to ensure compliance with company quality, sanitation, and food safety standards.
• Ensure work shifts are planned to provide high efficiency & quality to customers on time, in full, and with cost-effectiveness.
• Maintain production areas to ensure compliance with company quality, sanitation, and food safety standards.
• Provide a safe working environment by maintaining quality equipment and enforcing adherence to developed work practices
• Ensure employees have the right tools, knowledge, and equipment required to do their jobs effectively and safely
• Promote a culture of world-class performance and continuous improvement that values learning and a commitment to quality
• Provide coaching, teaching, and mentorship to a diverse and engaged team
• Execute any other duties as assigned.

JOB REQUIREMENTS:

• Minimum Diploma/Degree in Culinary Education / Supply Chain Management or equivalent work experience.
• Minimum 10 years’ hands-on experience in a fast-paced Food Manufacturing Process environment will be preferred.
• Excellent knowledge of Production, ordering and inventory of food service products and equipment.
• Proven track record of generating commercial growth
• Knowledge on SFA / HACCP and ISO22000 standard requirements
• Possess effective management skills
• Analytical thinker, and decision-maker with focus on action and outcomes who drives results
• Possess the capability to lead, motivate and manage subordinates
• Decisive and committed, able to work under pressure.
• PC literate with knowledge of MS Office
• Excellent written and verbal communication skills in English

Job description and responsibilities

Lead and oversees project execution, manage site progress, monitor site activities, and ensure on-time completion of the project meeting the requirement of quality and budget.

Coordinate closely with subcontractors, developers, architects, consultants and related authorities for the execution of project.

Manage the site team on the project execution including setting tasks and providing instructions to the team.

Coordinate with related parties, including consultants , subcontractors, suppliers, etc., on tackling technical issues and method statements of the project.

Assist in developing and implementing corporate construction policies that support the development of business.

Coordinate interfaces with other trades/contractors on the project execution.

Manage contractors with a focus on quality, compliance with engineering drawings;applicable code and standards, and construction schedule and cost.

Regular report to the Management for project status.

Job Requirements

Minimum 20 years working experience in construction industry preferably in fit-out industry while at least 15 years experience as Project Manager.

Familiar with the project cycle from commencement to handing over procedures with the authorities.

Self-motivated and able to work independently and under pressure.

Excellent knowledge, sense and skills in overall project management.

Good leadership in managing project teams.

Familiar with Microsoft Office (WORD, EXCEL and POWERPOINT) and project management software.

Strong communications skills, tactfulness, integrity, good inter-personal skill.

Working days is 5.5

Occasional overtime may be necessary subject to the site activities.

Job Description:

They will be responsible for the strategy and execution of all of the company’s brands marketing and PR activities. Comfortable wearing multiple hats at once, with the ability to execute on PR, content marketing, event coordination and planning, and creative projects, among other activities related to the company. Opportunity to grow and expand the marketing function into regional markets and grow the company's F&B portfolio.

Roles & Responsibilities:

• Responsible for the creation and execution of marketing and brand strategies and plans that drive achievement of the company’s business objectives
• Working closely with internal stakeholders and external partners to ensure timely executions of campaigns and events
• Coordinate with franchisor's headquarters (Based in US/Europe) on their marketing efforts which could be applied to local market
• Maintaining consistent communications with customers across all touch points to deliver a seamless and holistic brand experience
• Effectively managing the marketing budget
• Cultivate and maintain good relationship with journalists, editors and influencers who would be relevant to each brand
• Engage with the media on a regular basis to feature each brand in local publications
• Strategising, researching, writing and distributing press releases to targeted audience
• Leading a team of designers to conceptualise and produce communication collaterals that support the strategy and brand's business objectives
• Spearhead and coordinate special programs, partnerships and events that deliver increased awareness and value for each brand

Experience and Skills:

• Degree in Marketing or equivalent
• Minimum 5 years relevant experience
• Strong written and verbal communication skills, possess a dynamic personality
• Good business acumen and analytical skills
• Excellent attention to detail and to managing the overall process
• Resilient with a positive attitude
• A creative thinker and articulate communicator with the ability to conceptualize, visualize and deliver on breadth and depth of marketing activities

Benefits
• 5 days work week, 44 hours;
• Meal allowances
• Staff discount
• Monthly Sales incentives
• Performance Bonus


Responsibilities:
• Ensure all duties are carried out according to SOP to meet and exceed standards in quality of food, service, safety and cleanliness
• Consistently review operations and staff’s performance to identify any problems, concerns, and opportunities for improvement
• Provide training and coaching to staff, assess performance and provide feedback on an ongoing basis
• Achieve monthly sales targets and ensuring profitability of the outlet
• Consistently monitor product and labor costs to remain within budget
• Conduct monthly stock count for food & beverage, packaging, and all other stocks
• Solicit guest feedback to understand the needs and wants of customers
• Any other ad hoc duties as assigned by The Management

On job trainings will be given to the right candidate(s)

Our ideal candidate should possess...
• Have at least 2 years of experience working in the food-service industry in a supervisory role
• Must be able to work a flexible schedule including shifts, weekends and public holidays
• Have a positive attitude; Able to create a warm and friendly atmosphere with a high level of energy and spirit

The Office of Commercial and Auxiliary Services (OCAS) oversees the management of estate leases and commercial services (such as leasing of spaces for F&B, amenities & lifestyle services, and meetings/events), and auxiliary services (such as car parks and shuttle bus services) for NTU’s main campus, Novena campus and NTU@One-North campus.

This role entails leading the business sales initiatives for NTU@one-north. Responsibilities encompass strategic planning, market analysis, and promotional endeavors geared towards optimising revenue generation and enhancing brand visibility.

Responsibilities:

Sales & Service Excellence

Understand clients’ requirements and assist them from initial inquiry to post-sale service delivery.

• Proposing and implementing sales strategies to drive revenue growth for venue bookings.
• Proactively identifying and pursuing new business opportunities.
• Providing tailored support and guidance to clients throughout the process, ensuring exceptional service and customer satisfaction.
• Collaborating closely with cross-functional teams such as operations and administration to ensure seamless execution of events and enhance overall customers’ experience.

Performance Monitoring

Track and evaluate performance data for informed decision-making, continuous improvement, and accountability.

• Monitoring and analysing performance metrics, to identify areas for improvement and optimisation.
• Ensuring budget adherence and monitoring performance metrics related to revenue and expenses compared to the budget.
• Collaborating with relevant parties to develop action plans for addressing performance gaps or identifying opportunities for improvement.

Brand Positioning and Customer Experience

Explore and implement focused plans to attract, engage, and retain customers.

• Proposing and implementing cost effective multi-channel platforms to promote venue services and events.
• Identifying opportunities for improving customer engagement and satisfaction based on data analysis.
• Collaborating with internal teams and external partners to execute marketing initiatives effectively.
• Building and maintaining strong relationships with existing clients through regular communication and proactively seeking feedback from clients to understand their needs and preferences better.

Requirements:

• Possess a degree in any discipline, preferably related to events/hospitality management.
• Strong understanding of budgeting principles and financial management practices relevant to venue operations, including revenue forecasting, expense management, and profitability analysis.
• A minimum of 2 years’ experience in hotel and MICE sales, with demonstrated success in revenue generation and client relationship building, along with a strong understanding of industry trends (which would be an added advantage).
• Proven track records in leading a team.
• Strong analytics, problem-solving and critical thinking skills
• Ability to engage and build strong rapport with internal and external stakeholders/customers.
• Excellent communication skills (verbal and written) with a customer-focus attitude, coupled with the ability to respond positively to challenging clients and day-to-day operation needs.
• Proficiency in Microsoft Office

Hiring Institution: NTU

• Industry : Shipping
• Location : Central
• Salary Range : Up to S$7,000 Per month

Responsibilities:

• Review, develop, execute and maintain the group's inter-company transfer pricing policies, protocol and framework.
• Collect and gather data & information for the purpose of preparing transfer pricing documentation report.
• Liaise with external agents to manage and prepare transfer pricing documentation to support inter-company transactions in compliance with local regulations in the region.
• Analyze & set arm's length prices in accordance with transfer pricing documentation reports.
• Conduct regular internal review of transfer pricing policies in accordance with the latest tax regulation developments and manage transfer pricing audit where applicable.
• Analyze & plan business strategies relates to taxation.
• Support tax aspects of Group direct & indirect tax and ensure compliance with local country tax requirement.
• Act as internal business advisory on all tax matters for region, include both direct & indirect tax for the Group.
• Participate in project as and when assigned.
• Assist Group Tax Manager on ad-hoc group tax matters, and one of key tax contacts to support all tax compliance/advisory matters.

Requirements:

• Minimum Degree in Finance / Accounting / Business or any related discipline
• Professional Qualification such as ACCA / CA / CPA
• Minimum 6 years of relevant transfer pricing experience in one of the Big 4 and/or MNC
• Good understanding of transfer pricing regulations & regional tax regimes.
• Proficient in Microsoft Office Applications
• SIATP accreditation will be an advantage

Job ID: L7569WRX

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9740

http://www.peopleprofilers.com

EA License Number: 02C4944
Registration Number: R1330005
Posting Personnel: Reeve Lim Kok Kiong

1. Acting as a Business Manager for Artistes by client management in coordinating and negotiating Artiste work bookings.

2. Handling daily operational duties such as responding to client enquries, settling contractual administrative work and billing to clients.

3. Chaperoning Artistes onsite is an essential role of the job.

*Please indicate your expected salary and availability to commence

Industry: Logistics

MNC Environment

Permanent role (AWS Guaranteed + VB + Quarterly Bonus)

Responsibilities:

• Ensure customer’s orders are processed in a timely and accurately manner
• Ensure reports are submitted on a timely to established customer’s schedules
• Investigate root-cause of operation incidents and service failures, make recommendation to the CS Managers / Management for improvements
• Liaise and update customer closely to resolve customer orders or shipments related issues
• Initial cycle count as per schedule
• Ensure proper keeping of cycle count sheet for audit trail purpose
• Be responsible in reconciling all stock discrepancies
• Inventory Management for Customer’s WMS system
• Ensure all billings are done timely & accurately with all necessary supporting documents
• Collate and compute the monthly KPI report
• Achieve & maintain consistent KPI, make suggestions to improve when necessary

Requirements:

• Preferably Diploma in Logistics or Business Admin
• Customer Service Orientated and team player
• Product and System knowledge & MS Office Skills

Job ID: LRYWW876

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to [email protected]

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

20 Cecil Street, #08-09 PLUS Building Singapore 049705

+65 6950 9747

EA Licence Number: 02C4944

Registration Number: R1100011

EA Personnel: Carlo Antonio Dela Cruz

Social Media Executive/Manager, Artiste Management

Be part of a dynamic team at FLY Entertainment and play an integral role in building the future of local talent to a global audience.

PRIMARY RESPONSIBILITIES:

1. As a part of the business of Artiste Management, to plan, implement and manage company's Public Relations and digital personality, content and strategy across all digital assets.
2. To work closely with the Artistes in an advisory role for Public Relations, Branding and Social Media strategy.
3. Content creation, scheduling, management and strategy.

REQUIREMENTS:

1. 1 – 5 years’ experience working in Advertising/ Branding/ Social Media Marketing/ Public Relations.
2. Keen passion in developing a career in the media and talent management.
3. Able to implement creative branding and marketing strategy and form strong partnerships with brands and platforms.
4. Expert in media monitoring, developments in digital media, content trends and campaign strategy.
5. A strong team player who loves to work with and for others.
6. Excellent communication and presentation skills.
7. Create content for social media platforms for internal and external clients.
8. Knowledge in basic website maintenance, coding and updating tools.
9. A driven individual who is highly creative and able to manage fast paced and demanding deadlines.
10. Willingness to build and train a team and mentor colleagues.
11. Experience in talent management and knowledge of the arts, theatre, television and film is a definite plus!

*Please indicate your expected salary, availability and provide links for media portfolio

QUALIFICATION

• Diploma/ Degree holder in Media, Arts Management, Communications, Production related fields.
• Adobe suite, Video and Photo editing, Basic website maintenance, and social media editing tools.

Customer Service Executive | Customer Support | Tuas

Working days: 5 days

Working hours: Monday to Friday 8am-530pm

Salary: $1800 - $2300

Location: Tuas South Avenue THE WESTCOM [Transport provided at Choa Chu Kang Mrt]

Responsibilities:

• Attend customer enquires through emails and phone calls with prompt reply/ acknowledgement back to customer.
• Enhance customer satisfaction.
• Monitor and oversee the service situation.
• Manage customer service teams.
• Other adhoc duties as assigned.

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Our client is a local company in Scientific and Medical industry. Due to their current expansion plan, they are looking for a Finance Manager to join their Finance Team, in hopes of developing the current high performing team. They are located in the Central area – easily accessible.

Duties of Finance Manager:

• Oversee daily Finance Department operations
• Manage cash flow and full set of accounts
• Approve AP entries, payments, and reimbursements
• Monitor AR aging for timely collections and generate monthly management reports
• Develop annual forecasts and budgets
• Compute sales commissions
• Review and manage GST filings
• Process BG & LC applications and handle government statistics returns
• Prepare tax and audit schedules
• Perform ad-hoc duties as assigned

Requirements:

• Degree in Accountancy
• At least 4 years of relevant experience and experience with Project Accounting

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

• Industry : Financial Institute
• Location : Central
• Salary Range : Up to S$4,000 Per month

Responsibilities:

• Develop and maintain long-lasting relationships with clients, providing tailored loan solutions for both personal and corporate needs.
• Identify and cultivate new business opportunities, expanding our client base and generating revenue.
• Evaluate loan applications, assessing creditworthiness and risk, in compliance with company policies and industry regulations.
• Collaborate with the credit and underwriting teams to ensure accurate and timely loan approvals.
• Maintain a thorough understanding of the company's loan products and services, ensuring you can effectively address clients' needs.
• Attend networking events and industry conferences, representing the company and fostering new connections.
• Continuously stay informed of market trends and changes within the financial sector, adapting strategies and services accordingly.

Requirements:

• With a minimum of 5 years of experience in loans sales or relationship management.
• Proven track record in loans sales, with a strong understanding of both personal and corporate loans.
• Excellent interpersonal and communication skills, with the ability to establish trust and rapport with clients.
• Experience in evaluating loan applications and assessing credit risk.
• Strong analytical, problem-solving, and decision-making skills.
• Self-motivated with the ability to work both independently and collaboratively within a team.
• Familiarity with industry regulations and compliance standards.

Job ID: QV8X5VY8

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9740

http://www.peopleprofilers.com

EA License Number: 02C4944
Registration Number: R1330005
Posting Personnel: Reeve Lim Kok Kiong

Responsibilities:

• Oversee the efficient and safe day-to-day operations within nursing home
• Monitor and enforce compliance to operational SOP and policies.
• Lead and manage clinical staffs in delivering excellent clinical and service qualities
• Ensure compliance with existing and enhanced regulatory and licensing requirements.
• Evaluate and improve work processes and practices
• Track and review Nursing key performance indicators and continuously identify areas of improvements and gaps.
• Lead and participate in various quality and continuous improvement projects to improve care standards.
• Collaborate with other members of the care team to provide and achieve the best outcomes to residents
• Manpower budget planning and control
• Participate in recruitment, selection, orientation, training and performance management of staff
• Researching and drawing up proposals for management review

Requirements:

• Possess a Degree or Diploma in Nursing.
• Registered Nurse with the Singapore Nursing Board.
• At least 5 years of clinical management experience.
• Strong project management skills and experience.
• Thrives in a fast-paced environment.
• Good decision-making skills and ability to act independently.
• Team player with strong communication, interpersonal and organisational abilities.
• Capable of working independently and under time constraints.
• Proficient in the use of Microsoft Office applications.

- Data Analysis: Collect, analyze, and interpret marketing data to provide insights and recommendations for improving marketing strategies and campaigns.

- Performance Tracking: Monitor and report on the performance of marketing initiatives, including ROI, conversion rates, and key performance indicators (KPIs)

- Data Visualization: Create visually engaging reports and dashboards to present data-driven insights to the marketing team

- Team Leadership: Manage a marketing team, providing guidance, mentorship, and support, and ensuring they meet targets and objectives.

-Service Provider Management: Establish and maintain relationships with service providers

- Quality Assurance: Implement quality control measures to ensure products or services meet established quality standards and customer expectations.

- Cross-Functional Collaboration: Collaborate with other departments (e.g., sales, finance, customer service) to ensure operational processes support their needs

- Product Knowledge: Develop in-depth knowledge of the products or services being offered to effectively communicate their features and benefits.

- Customer Engagement: Engage in professional and informative conversations to build rapport with potential customers and address their needs and concerns.

- Appointment Setting: Schedule appointments or follow-up calls for interested prospects or direct them to the appropriate sales representative.

- Complaint Reception: Receive and document customer complaints through various channels, such as phone, email, chat, or in-person interactions.

- Issue Resolution: Investigate and analyze customer complaints to identify the root causes and work to resolve them to the customer's satisfaction.

- Payment Record Management: Maintain up-to-date and accurate records of customer payments for membership dues, ensuring data integrity (for membership)

- Reporting: Generate reports and provide periodic updates on payment records, membership renewals, and related metrics to management.

· At least 10 years experience
· Willing to work on holidays / work on shifts / change of shift
· Able to stand/work for long hours

· CREATE A COMPREHENSIVE BUSINESS PLAN FOR THE RESTAURANT THAT CONSIDERS THE MARKET, LOCAL COMPETITORS, SALES REVENUE AND EXPENSES.

·PREPARE AN ACCURATE PORTRAYAL OF THE FINANCES OF THE RESTAURANT, INCLUDING BANK ACCOUNTS, SPENDING, CHECK PRICING GOALS AND FOOD COSTS.

·DEVELOP STRATEGIES TO ENTICE CUSTOMERS, INCLUDING MARKETING PLANS, ADVERTISING CAMPAIGNS, COMMUNITY OUTREACH PROGRAMS AND RESEARCH.

·ANALYZE THE RESTAURANT BUDGET WITH PERSONNEL TO FIND AND PRICE INVENTORY, REDUCE EXPENSES, REVIEW CURRENT PRICING AND ADJUST PURCHASING STRATEGIES IF NEEDED.· CONTROL OPERATIONS BY DEVELOPING EFFECTIVE POLICIES, CREATING HIGH STANDARDS AND WORKING TO MAKE ADJUSTMENTS WHEN APPROPRIATE.

· ENSURE AN OUTSTANDING DINING EXPERIENCE BY REGULATING PRESENTATION, TASTE, SERVICE AND ATMOSPHERE FOR ALL GUESTS; DEVELOP WAYS TO CULTIVATE A REGULAR CUSTOMER POOL.

·SUPERVISE A TEAM OF EMPLOYEES; WORK TO CREATE A COHESIVE UNIT OF PEOPLE WHO EFFECTIVELY COMMUNICATE; CREATE A HIRING PROCESS FOR KEY STAFF THAT ENSURES QUALIFIED PEOPLE ARE SELECTED, TRAINED AND RETAINED THROUGH TOP RECRUITING PRACTICES; CONSIDER ACTIONS OF EMPLOYEES IN VARIOUS SITUATIONS THAT DEEM REWARDING OR DISCIPLINARY ACTION.

· FOLLOW ALL APPROPRIATE HEALTH CODE AND LOCAL JURISDICTION FOOD HANDLING REQUIREMENTS; MAINTAIN FOOD SAFETY CERTIFICATIONS, AND MODEL EXEMPLARY FOOD HEALTH SAFETY PRACTICES TO EMPLOYEES.

· CREATE A PROFESSIONAL ATMOSPHERE THAT SUSTAINS TOP EMPLOYEE SAFETY STANDARDS AND PROVIDES GUIDELINES TO PERSONNEL TO ELIMINATE HAZARDS AND DANGERS IN THE WORKPLACE.

· LOOK FOR NEW AND INNOVATIVE SOLUTIONS TO PROBLEMS IN THE RESTAURANT INDUSTRY; USE TECHNOLOGY AND SOCIAL MEDIA TO DEVELOP NEW WAYS TO ENGAGE WITH CUSTOMERS; THINK; BEYOND WHAT HAS ALREADY BEEN DONE TO CREATE AN EVEN MORE PRODUCTIVE ESTABLISHMENT.

· LEAD THE RESTAURANT TO ACHIEVE NEW AND GREATER GOALS IN ORDER TO STAND ABOVE THE COMPETITION WITHIN THE INDUSTRY.

Roles and Responsibilities

• Ensure proper planning and execution of projects to meet or exceed performance indicators in term of quality an timeframe.
• Ensure project complies with rules and regulations, and implement corrective measures if required.
• Main point of contact and liaison between project teams and the client's representatives, consultants and relevant authorities , ensure traceability and availability at all times.
• Responsible in preparing and submit monthly, weekly, daily progress report to internal and externam stakeholders.
• Montioring progress and identifying critical activities to expedite smooth progress of works on site to meet targets.
• Coordinate internal resources and third parties/vendors e.g. Consultants and Sub-Contractor/ Suppliers for the flawless execution of all projects.
• Ensure that all projects are delivered on-time, within scope and within budget.
• Ensure resource availability and allocation.
• Perform risk management to minimize project risks.
• Responsible for the overall project management, planning & control, and execution, including project budget evaulation and profitablility.
• Report and escalate to Management as needed.
• Any other duties that may be assinged.

Requirements :

• Diploma / Degree / Master in Civil Engineeering or Project Manangement or relevant field.
• Must have construction field experience in Singapore
• Solid organization skills including attention to detail and mutli-tasking skills
• Excellent wirtten and verbal communication skills
• Excellent team player with abilitiy to meet tight deadlines

Job Descriptions & Requirements:

· Ensure compliance with company and industry policies and procedures.

· Maintain fruitful relationships with current customers and establish good relationships with new ones.

· Manage daily operations, especially customer service and finance activities, and make improvements as needed.

· Oversee and manage all aspects of the business such as HR, Sales and Operations.

· Review trade area and identify new market opportunities.

· Keep in line with company growth strategy.

· Meet or exceed company profit goals.

· Source, train, coach and develop staff.

· Address customer issues and concerns promptly.

· Good fashion sense and keeping up to date with current trends.

· Good knowledge of retail business.

· Understand the market, competitors and brand environment.

· Assist in any ad-hoc duties when assigned.

Requirements:

· At least 5 years of managerial exposure.

· Excellent communication and writing skills.

· Strong problem solving and analytical skills.

· Excellent organizational and leadership skills.

· Ability to multitask and manage multiple projects at once.

· A drive to reach sales and service goals.

· Ability to strategize and plan ahead.

· Well verse in English and Mandarin to liaise with Mandarin speaking clients.

· Able to work shifts hours/weekends/public holiday.

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company for the purpose of the processing and administration by company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified. **

Job Responsibilities

• Provide application support to various business users. Attend to business queries and business requests promptly. Follow through the business requests to a proper closure
• Work on timely resolution for reported incidents so as to meet service level targets. Incidents include failures & queries reported by business users and technical staff; event alerts automatically detected and reported by event monitoring tool
• Perform root cause analysis to identify permanent solution so as to prevent recurring incidents and to minimize the impact of incidents that cannot be prevented
• Ensure all incidents and problems are proactively managed – Prioritizing numerous issues of varying severity and escalate issues as appropriate to necessary teams and management
• Collaborate with the development team in identifying resolutions and transitioning of releases into production environment
• Adopt standard Incident and Problem Management workflow and processes, i.e timely ticket, defect and incidents loggings including proper change management processes and quality issue/impacts emails
• Participate in DR/BCM activities or infrastructure related upgrade
• Responsible of capacity management. To monitor & analyse current performance and capacity data and forecast the capacity required by the applications ahead
• Aside from day-to-day support duties, there will be requirements to undertake other responsibilities such as management reporting & other centrally driven project initiatives as needed

Job Requirements

• Degree in computer science/engineering or related disciplines.
• Minimum 5 years of experience in application development and support environment in Banking Finance, ETL, Data warehouse, and business intelligence
• Individual must have working experience in Unix/Windows platforms, batch scheduling tools, Database query skills, BI Tools skillsets
• Mandatory Technical skills : SAP ABAP, Oracle / MS SQL, Unix/Linux, AS400, Control-M, Connect Direct, Shell scripting
• Mandatory Functional knowledge for SAP covering module FI, CO, AA, AP, AR, MM, REFX, Workflow and Archival
• Knowledge of ITIL of similar framework will be advantage
• Experiences in Wolters Kluwer’s OneSumX, Hyperion, Ray, Informatica, Teradata, Big Data using Cloudera (CDH 5.8 or above), Hive, Impala, HDFS, YARN, Sqoop, Oozie, Hbase, kafka, Map Reduce/Spark are good advantageous
• Excellent communication, interpersonal and analytical skills
• Excellent knowledge of front to back banking business , finance, risk and accounting data across various sectors
• Excellent & proven Incident/Problem Management and organization skills a must

"If you’re not engaging your target audience with the right experiences,
you’ll never achieve your desired outcome.”

At Mandate, we pride ourselves as dedicated communicators who are adept at employing whatever channel or technique necessary to best connect with our clients’ target audience. We create campaign and brand strategies, implement them via different media, from print creatives to digital encompassing social media, content, mobile, microsites and websites - and have fun doing them.

To cater to the growth of our business, we are now looking for someone with the relevant experience to join us as:

Brand Communications Manager (Account Servicing)

Responsibilities:

• Manage and grow a diverse portfolio of accounts with creative team
• Proactive in identifying and generating new business leads
• Build and maintain strong relationships with clients to achieve a high level of client satisfaction
• Manage all projects conscientiously with a positive mindset and attention to details
• Contribute positively at meetings, and work closely with team members to ensure that projects are delivered to brief and on time
• Understand the need for personal performance evaluation based on agreed KPIs
• Complete all administrative work in a timely fashion

Requirements:

• Minimum Diploma and above, preferably in communications, advertising or media-related courses
• At least 2 years experience in an advertising or digital agency
• Experience in new media will be an advantage
• Strong project management skills
• Excellent interpersonal and communication skills
• Ability to work independently
• A highly organised individual and a fast learner
• Meticulous, responsive, and possess strong reasoning skills
• More experienced candidate will be considered for senior position

If you have what it takes, send in your detailed resume with your expected salary to us.

* Only shortlisted candidates will be notified.

Our client is a leading bank in Asia and they are recruiting for Customer Service Executive.

about the job

• Resolves customer issues and inquiries received through various channels (calls, emails and social media) accurately and within the committed turnaround time.
• Resolves customer complaints and issues to the customer's satisfaction and accurately documents complaints, problems, and their solutions.
• Maintains up to date knowledge through individual and team training, attending meetings, and staying informed by reading information in the Contact Centre's knowledge management system.
• Safeguards the confidentiality of the Bank's customers and their data.

skills and experience required

• Degree in any discipline.
• At least 2 years of experience in a call center / banking / customer service environment is advantageous.

*We regret to inform you that only shortlisted applicants will be notified*

To apply online please use the 'apply' function, alternatively you may contact Reenie at 6697 7943 / [email protected] for a confidential discussion.

EA: 91C2918 | R2198716

Role: F&B Manager

Location: Singapore, Central

Type: Full-time

About HIGHLIGHT ART:

HIGHLIGHT ART is more than just a gallery; it's a space where art meets life. Alongside showcasing cutting-edge artworks, we offer a curated culinary experience that complements our art events, making every visit unforgettable. Our commitment is to elevate the art viewing experience by integrating exceptional food and beverage offerings.

Scope of Work:

As the F&B Manager, you will be at the forefront of developing and managing our gallery's dining concept, ensuring that our culinary offerings match the excellence of our art exhibitions. Your leadership will be instrumental in crafting unique culinary experiences that enhance our guests' appreciation of art.

Key Responsibilities:

• Handle the gallery’s bar area on a daily basis, provide tea, coffee or mixology for gallery’s guests
• Develop and execute innovative dining concepts and menus that reflect the gallery's artistic vision.
• Manage all aspects of the F&B operations, ensuring high standards of service and quality are maintained.
• Oversee budgeting, inventory, and procurement processes to ensure cost-effectiveness and efficiency.
• Lead, train, and inspire a team of culinary and service staff to deliver exceptional guest experiences.
• Collaborate with event organisers to provide bespoke catering solutions for gallery events and private viewings.
• Cultivate relationships with suppliers, local producers, and culinary professionals to enhance the gallery's F&B offerings.
• Ensure compliance with all health and safety regulations within the F&B department.

Requirements:

• Proven track record as an F&B Manager, preferably with experience in high-end dining or boutique hospitality settings.
• Able to converse in Chinese
• Bartending and coffee making skills preferred
• Exceptional organisational and management skills, with an ability to oversee multiple functions.
• Creative mindset with a keen interest in culinary trends and pairing food with art.
• Excellent communication and interpersonal skills for effective stakeholder management.
• Degree in Hospitality Management, Culinary Arts, or related field is preferred.

What We Offer:

• A dynamic and artistic working environment.
• The opportunity to blend culinary arts with contemporary art.
• The chance to shape the culinary identity of a leading art gallery.

Roles & Responsibilities

Duties

Resolving customer issues

Ensure and upkeep highest level of customer service

Work Closely with marketing department to disseminate information to staff

Gather feedback from customers and report to higher management

Work with kitchen crew to ensure food quality

Handle other administrative duties such as ordering stock, cashiering

Housekeeping

Daily washing up of restaurant area to maintain highest level of cleanliness & hygiene

Maintenance of equipment for long term use

Requirements

Qualifications

Diploma/Degree in any field

Experience

3 Years experience as supervsior and above in hotel/restaurant

Language

Spoken/Written English

Preferably Spoken Mandarin