Total 1,220 customer experience manager job vacancies in D27 Yishun, Sembawang

We are expanding and looking for a passionate and committed Business Development Manager to be part of our team in Singapore. This is a greenfield position within the organization.

Job Description:

• Develop and execute strategic sales, help company to grow revenue and clientele.
• Develop and implement a growth plan focused on sales and financial growth as well as customer satisfaction.
• Conduct research and identify potential new customers and market opportunities to ensure a healthy sales pipeline.
• Identify market feasibility for new products.
• Partner, especially with Production/ R&D Manager, Food technologist & QA to develop products and OEM solutions to meet market demand.
• Lead the design and delivery of innovative solutions and proposals in line with industry best practices.
• Manage sales operations, set performance targets, coach team members to ensure KPI is met.
• Act as a project manager for new business cases. Prepare proposals to present to potential clients.
• Provide up to date industry trends, insights & competition; collate and present data to top management.
• Analyze sales/ industry/ product portfolio to identify SWOT.
• Use data-driven insights to adjust sales strategies and improve overall performance & efficiency.
• Responsible for sales forecasts generation & accuracy, annual sales budget, track business performance against targets and present to Management, providing insights and recommendations for improvement.
• Liaise with supply chain team on central kitchen cost efficiency. This might include but not limited to sourcing of new potential suppliers.
• Evaluate and streamline sales processes, from lead generation to deal closure, to enhance team productivity and reduce operational friction.
• Develop a strong rapport with the Supply Chain team to ensure client’s requirements are met.
• Collaborate with Marketing to ensure brand consistency.

Requirements:

• Bachelor of Business Management/ Marketing/ Hospitality Management is preferred.
• More than 8 years of experience doing business development, sales and strategy development in F&B - retail/ ecommerce/ wholesales/ OEM solutions, with a solid understanding of market trends in local F&B and institutional food service. Must have a strong network.
• Proven track record of generating commercial growth in achieving sales targets, influencing, and negotiating in the B2B market.
• Display a high level of professionalism and integrity in all interactions.
• Is meticulous & well organized.
• Is an analytical thinker.
• Effective in decision making, with a focus on action and outcomes that drives results. Highly hands-on.
• Has strong project management & data analytical skills.
• Commercially & financially astute.
• Able to think creatively and be passionate about new ideas.
• Proficient in Microsoft Office.
• Able to lead and develop a Sales & Marketing team as the business grows.
• Effectively bilingual – English & Mandarin to liaise with Mandarin speaking associates.

Responsibilities:

• Strategy: Understand the overall business and marketing strategy and create a marketing plan

• Budget: Manage budget and report on the marketing spend.

• Team Management: Manage, lead and motivate a marketing team of 3 to 5.

• Stakeholder Management: Work collaboratively with a variety of stakeholders across sales, product management and the central marketing team to ensure there is buy in to future marketing campaigns and resources are maximised.

• Sales Support: Create collateral and content to help the sales team convert more prospects.

• Campaign Management: Target market segments with integrated marketing campaigns to generate demand and convert into leads. Campaigns can include ABM, paid social, webinars, email marketing and direct mail.

• Content Marketing: create a variety of content – thought leadership, blogs, whitepapers, webinars and video.

• Digital: Be responsible, through the central marketing team, for the infrastructure section of the website. Ensuring content is optimised for SEO, and our presence is expanded across our social – Meta, IG, Tik Tok, LinkedIn & Twitter etc.

• Technical: Work ensure sales and marketing are working in unison.

• Marketing Analysis: Analyse and report on traffic, MQLs, conversions, attribution and pipeline growth.

Senior Marketing Manager Requirements:

• Knowledge of Singapore Market Segment.

• Marketing Manager or Senior Marketing Manager from a F&B business.

• Experience of creating a marketing plan that builds awareness and drives leads.

• Excellent written and presentation skills.

• Broad experience across online and offline marketing channels.

• Good experience of working with sales teams.

• Budget management experience.

Job Description

K2 Cleaning Pte Ltd is a company that providing Centralise Dishwashing Service for all F&B company such as Foodcourt/Coffeeshop Operator, Restaurants and Individual stallholders. We assist customers by collecting their crockery back to our premises to wash. A Sales Manager is essential for K2 Cleaning Pte Ltd to drive business growth by expanding the company's customer base and increasing revenue. With a competitive market in the F&B dishwashing service industry, a dedicated Sales Manager will develop strategic business plans, manage the sales team, and build strong customer relationships. This role ensures that sales targets are met while enhancing client satisfaction, ultimately contributing to the company's long-term success and market leadership.

Job Description
• Achieve revenue growth and hit sales targets for individual and sales teams
• Design and implement a strategic business plan that expands company’s customer base
• Own recruiting, coaching and monitoring of sales representatives
• Build and maintain long-lasting customer relationships by understanding their needs
• Prepare sales contracts in according to customers requirements

Requirements
• Previous experience as a sales representative or sales manager, consistently meeting or exceeding targets
• Excellent mentoring, coaching, management good communication skills
• Sales and Target Driven, highly motivated with initiative.
• With Class 3 Driving License will be advantage

Responsibilities:

• Strategy: Understand the overall business and marketing strategy and create a marketing plan

• Budget: Manage budget and report on the marketing spend.

• Team Management: Manage, lead and motivate a marketing team of 3 to 5.

• Stakeholder Management: Work collaboratively with a variety of stakeholders across sales, product management and the central marketing team to ensure there is buy in to future marketing campaigns and resources are maximised.

• Sales Support: Create collateral and content to help the sales team convert more prospects.

• Campaign Management: Target market segments with integrated marketing campaigns to generate demand and convert into leads. Campaigns can include ABM, paid social, webinars, email marketing and direct mail.

• Content Marketing: create a variety of content – thought leadership, blogs, whitepapers, webinars and video.

• Digital: Be responsible, through the central marketing team, for the infrastructure section of the website. Ensuring content is optimised for SEO, and our presence is expanded across our social – Meta, IG, Tik Tok, LinkedIn & Twitter etc.

• Technical: Work ensure sales and marketing are working in unison.

• Marketing Analysis: Analyse and report on traffic, MQLs, conversions, attribution and pipeline growth.

Senior Marketing Manager Requirements

• Knowledge of Singapore Market Segment.

• Marketing Manager or Senior Marketing Manager from a F&B business.

• Experience of creating a marketing plan that builds awareness and drives leads.

• Excellent written and presentation skills.

• Broad experience across online and offline marketing channels.

• Good experience of working with sales teams.

• Budget management experience.

Select Group is looking for an individual to lead our Compensation & Benefits team to drive and be responsible for full cycle of payroll processing as well as Compensation & Benefits review.

Responsibilities:

• Perform monthly payroll duties
• Ensure the payrolls of our division are finalized timely and accurately
• Handle monthly payroll processing including income tax and reimbursements
• Ensure timely submission of monthly CPF payments, and tax-filing for all employees
• Liaising with statutory bodies – IRAS, MOM, CPF, etc., regarding employee's remuneration
• Prepare and anaylze and HR data to provide insights and counsel for the Management's decision-making
• Generate monthly HR-related reports for Management review
• Identify, investigate, and resolve payroll discrepancies, and address/resolve payroll-related issues
• Lead the team to administer staff benefits and claims in accordance with Company policies
• Analyze and modify compensation and benefits policies
• Conduct market compensation & benefits survey to ensure the competitiveness of employee benefit packages
• Respond and handle any queries raised by line managers or employees promptly
• Ensure good data management practices
• Lead change management and payroll process streamlining to achieve overall productivity for the department

Skills/Qualifications:

• Diploma/Degree in Human Resources or a related field
• 6 years of C&B experience knowledge preferred
• Good knowledge of Employment Act and HR practices and regulations
• Meticulous and problem solver
• Good communication and interpersonal skills
• Able to work under pressure in a fast-paced environment

• Communicates effectively with project teams, consultants and subcontractors to identify needs and evaluate alternative Project solutions.
• Work closely with the owner, consultant, maincon and sub-contractors to ensure the progress is on schedule.
• Ensure progress in accordance with the schedule, quality standards are maintained, site inspections are carried out and technical/drawing issues are resolved on time.
• Lead and manage all aspects of construction projects from initiation to completion.
• Attend meetings as required to ensure the compliance with the overall project standards, procedures requirements and resolved issued.
• Conducting regular site inspections to assess project progress, identify risks, and ensure compliance with safety protocols and regulatory requirements.
• Reports project progress to Management.
• Supports in tender preparation.
• Bachelor’s Degree in Civil Engineering or equivalent
• At least 7 years of relevant working experience at managerial level in the Civil / Building/ Construction Industry.

Job Description & Requirements

• Responsible for all managerial and administrative aspects of the projects including estimating, scheduling, quality control, progress reports, progress billing
• Liaise closely with main contractor, subcontractors, architects, consultants and authorities
• Able to lead and work closely with the project team
• Manage and planning manpower allocation
• Monitor project costing, budget and schedule
• Prepare and submit monthly progress claim

WE ARE LOOKING EFFECIENT SALES AND OPERATION MANAGER FOR OUR CONCERN WITH MINIMUM 4 YEARS LANDSCAPE EXPERIENCE,

• Project Management: Lead technical projects from conception to completion, ensuring they meet technical and business requirements, timelines, and budgets.
• Risk Management: Identify potential risks in the technical processes and develop mitigation strategies to address them proactively.
• Technology Assessment: Stay updated on the latest technology trends and best practices, recommending tools, platforms, and frameworks that drive innovation and efficiency.

Responsibilities:

• Answering of customer calls, emails etc
• Coordinate order processing, delivery and returns of customers’ orders
• Monitor customers’ aging report and payments received
• Key in customers orders
• Liaise with operations team to ensure timely delivery
• Provide support to sales & logistics team
• Other ad-hoc duties as assigned

Requirements:

• Minimum 1 year experience in Admin / Customer Service roles
• Able to multi-task
• Team player
• Able to work in a fast-paced environment
• 5.5 work days
• 4 to 6 months contract for Maternity Cover

Job Description & Requirements

• Manage full sets of accounts, including month-end closing activities and the preparation of financial statements in compliance with accounting standards and company policies.
• Oversee accounts receivable and accounts payable functions, ensuring timely billing, collections, and payment processing.
• Reconcile bank statements, post journal entries, and maintain accurate general ledger accounts.
• Prepare and analyze financial reports, including income statements, balance sheets, and cash flow statements.
• Assist in budget preparation, financial forecasting, and variance analysis.
• Ensure timely and accurate reporting for GST filing and other statutory requirements.
• Coordinate with internal departments to ensure proper accounting for all transactions and resolve any discrepancies.
• Supervise and mentor junior accounting staff, providing guidance and support as needed.
• Liaise with external auditors during annual audits and provide necessary documentation and explanations.
• Implement and maintain internal control procedures to safeguard company assets.
• Stay updated on industry trends, changes in accounting regulations, and best practices.

Job Requirements

• Minimun diploma in Accounting, Finance, or a related field.
• Professional accounting qualification (e.g., ACCA, CA Singapore) is preferred.
• Minimum of 5 years of relevant accounting experience, with a proven track record in a senior accounts role.
• Strong proficiency in accounting software and Microsoft Office Suite, particularly Excel.
• Knowledge of Singapore Financial Reporting Standards (SFRS) and GST regulations.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong attention to detail and accuracy in handling financial data.
• Effective communication and interpersonal skills to work with various stakeholders.
• Ability to work independently and as part of a team, managing multiple priorities and deadlines.
• Prior experience in supervising a team is advantageous.

Interested candidates are invited to submit their CV and cover letter, indicating their current and expected salary, and availability. We regret that only shortlisted candidates will be notified.

Responsibilities

• Oversee daily operations

• Hire and train beauticians, as needed

• Organize employees’ shifts, considering peak times and seasonality

• Order beauty products, like creams and essential oils and replenish stock

• Arrange for regular maintenance services for all equipment

• Apply hygiene practices across all beauty stations

• Ensure all beauty treatments meet high quality standards

• Maintain staff records, including salaries and working schedules

• Promote services, products and discounts on social media

• Receive payments from clients and track all transactions

• Keep updated records of costs and revenues (e.g. daily, monthly and quarterly)

• Run online competitions and offer discount packages to attract new customers

Requirements

• Proven work experience as a Beauty Manager or similar role

• Good knowledge of beauty treatments and products (e.g. for skin care)

• Basic bookkeeping knowledge

• Excellent organizational skills

• Ability to handle customers’ requests and complaints with grace

XCL World Academy is seeking to recruit a talented and analytical Marketing Performance Manager, to join the dynamic Commerical Team, reporting to the Director of Marketing and Communications.

The successful incumbent will be responsible for developing and executing a comprehensive digital marketing strategy, working with our marketing agencies to optimise our advertising campaigns, analysing data from paid media, organic, and other channels, and integrating data with Salesforce CRM to drive insights and improve lead generation strategies. This role requires a strong analytical mindset, a deep understanding of digital advertising, and the ability to work collaboratively with cross-functional teams.

Main Responsibilities

Digital Marketing :

• Develop and implement a digital marketing strategy that aligns with the school's goals, objectives and target new enrolments.
• Implement and maintain effective Search Engine Optimization (SEO) and Search Engine Marketing (SEM) strategies to improve organic and paid search rankings.
• Ads Optimization: Manage and optimize digital advertising campaigns across various platforms (Google Ads, Facebook Ads, LinkedIn, etc.).
• Implement A/B testing strategies to determine the most effective ad creatives, targeting, and bidding strategies.
• Monitor and adjust campaign parameters to ensure optimal performance and return on investment (ROI).
• Develop and execute strategies to improve click-through rates (CTR), conversion rates, and overall campaign effectiveness.
• Manage the digital marketing budget, allocating resources effectively for maximum ROI. Ensure that all digital marketing activities comply with relevant regulations and data protection laws.

Data Analysis:

• Collect, analyze, and interpret data from multiple sources including paid media, organic channels, and Salesforce CRM to evaluate campaign performance and identify trends.
• Create detailed reports and dashboards to communicate key performance metrics and insights to stakeholders.
• Utilize data analytics and visualization tools (e.g., Google Analytics, Excel, Tableau, Power BI) to extract meaningful insights and make data-driven recommendations.
• Conduct in-depth analysis of customer behaviour, segmentation, and attribution modelling.
• Data Integration and Accuracy: Work closely with data engineers and other data professionals to ensure the accurate tracking and integration of data across all channels.
• Verify and validate data to ensure accuracy and reliability for analysis.
• Collaborate with the Salesforce CRM team to integrate and synchronize marketing data with CRM data to enhance lead generation and tracking.
• Strategic Planning: Collaborate with the marketing team to develop and refine advertising strategies based on data insights.
• Identify new opportunities for growth and optimization within existing and new advertising channels.
• Stay updated with the latest trends and best practices in digital marketing and advertising

Collaboration and Communication:

• Collaborate with content creators to develop compelling and relevant content for the website, social media, and email marketing.
• Work closely with the marketing agencies to ensure ad content aligns with campaign objectives and target audience preferences.
• Partner with the sales and product teams to understand business goals and align advertising strategies accordingly.
• Present findings and recommendations to senior management and stakeholders in a clear and concise manner.
• Report to the entire team on performance metrics, insights, and strategic recommendations for better overall strategies.

Position Requirement:

• A bachelor's degree in marketing, communications or a related field is required.
• Minimum 5 years of experience being a Marketing Manager ,preferably in the Education or relevant industry.
• Certification in Google Analytics, Google Ads, or other relevant platforms.
• Experience with additional data visualization tools (e.g., Looker, Power BI).
• Knowledge of SEO and SEM strategies.
• Proven experience in digital advertising, with a focus on lead optimization and data analysis.
• Proficiency in digital advertising platforms (Google Ads, Facebook Ads, etc.) and analytics/visualization tools (Google Analytics, Excel, Tableau, Power BI).
• Strong analytical skills with the ability to interpret complex data sets and derive actionable insights.
• Experience with A/B testing and other optimization methodologies.
• Excellent communication and presentation skills, with the ability to convey complex information to non-technical stakeholders.
• Strong problem-solving skills and a proactive approach to identifying opportunities and challenges.
• Ability to work independently and as part of a team in a fast-paced environment.
• Experience with CRM systems and data integration is highly desirable.

Application

Interested applicants are welcome to send in your resume to [email protected] by 15 November 2024.

About us

XCL World Academy is an international school in Singapore for students aged 2 to 18, fully committed to the academic, emotional and social development of its students. We are immensely proud to be the first and only international school in Singapore authorized to offer all four International Baccalaureate (IB) programmes.

We aspire to recruit employees that share and understand our commitment to empowering an international community of happy learners who aspire to positively impact others. We are committed to safeguarding and promoting the welfare of children and young people. All appointments are subject to Safer Recruitment processes such as interviews, employment reference checks, identity and criminal record checks.

• Responsible for full set of accounts.
• Ensure financial accounting standards comply with accounting, tax and legislative requirement.
• Daily cashflow monitoring & projection,maintain and update Cashflow report weekly.
• Preparation of management reports with journal, Fixed Assets and balance sheet schedules.
• Prepare and submit GST to IRAS quarterly.
• Assist for monthly bank reconciliation and SOA preparation.
• Assist to ensure payment & cheque are processed in a timely manner.
• Follow-up on customer’s billings and payment status.
• Reconcile with suppliers’ Statement of Accounts
• Answer incoming phone calls from creditors on payment status
• Liase with Auditors and Tax Consultant for Year End Report and attend to the enquiry
• Prepare Interim Payment Certificate and Backcharge.
• Prepare Invoices and Debit/Credit Note.
• Other ad-hoc duties as and when required
• Prepare Payroll and CPF Submission if necessary.

• Designing and overseeing all aspects of our digital marketing department including our marketing database, email, and display advertising campaigns.
• Developing and monitoring campaign budgets.
• Planning and managing our social media platforms.
• Preparing accurate reports on our marketing campaign’s overall performance.
• Coordinating with advertising and media experts to improve marketing results.
• Identifying the latest trends and technologies affecting our industry.
• Evaluating important metrics that affect our website traffic, service quotas, and target audience.
• Working with your team to brainstorm new and innovative growth strategies.
• Overseeing and managing all contests, giveaways, and other digital projects.

Job Description

Responsibilities:

• Handle all bookkeeping tasks, payroll processing, financial reporting, and ensure compliance with government regulations related to financial matters.
• Oversee office administrative operations, including control and monitoring.
• Liaise with customers, suppliers, and service providers for accounts receivable and accounts payable matters as required.
• Manage inventory control, verification, and process purchase orders, sales orders, delivery orders, as well as product data creation and price list management via the ERP system.
• Assist with the preparation and documentation control for ISO9001:2015 and financial accounts audits.
• Oversee document control processes, including registry management, filing, and version control.
• Handle work pass matters in coordination with regulatory authorities.

Requirements:

• At least 3 years of experience in administrative duties and bookkeeping.
• Minimum GCE 'O' / 'A' level certification or equivalent from Malaysia.
• Ability to work independently, confidently, and take on ad-hoc tasks.
• Skilled in handling confidential information.
• Experience with Enterprise Resource Planning (ERP) software.
• Proficient in MS Office applications such as Excel and PowerPoint.
• Strong understanding of Singapore Government taxation, customs duties, CPF regulations, and shipping operations.
• Service-oriented, responsible, hardworking, and a good team player.
• Detail-oriented with the ability to plan tasks and work independently.
• Open to Singaporeans and Singapore Permanent Residents (SPR) only.
• Flexible working arrangement or 5-1/2-day work week.

Responsibilities:

1. Customer Support (Online & Walk-in):Handle customer inquiries through various channels (phone, email, live chat, and in-person).
   Provide accurate information about products, services, and company policies.
   Assist customers with product issues, general questions, and troubleshooting.
   
2. Returns and Refunds:Process customer returns and refunds efficiently, ensuring all necessary documentation is complete.
   Coordinate with the warehouse and logistics team to ensure smooth product return processes.
   Track returned items, check their condition, and update inventory records accordingly.
   
3. Supplier Claims:Maintain records of defective or damaged products returned by customers.
   Coordinate with suppliers to submit and follow up on claims for damaged or faulty goods.
   Ensure timely reimbursement or replacement of products from suppliers.
   
4. Record Keeping & Documentation:Keep accurate and detailed records of customer interactions, returns, and refunds.
   Maintain organized files for customer service-related documents (return slips, refund records, etc.).
   Update and manage customer records and order statuses in the company’s CRM system.
   
5. Problem Solving:Handle complaints in a calm and professional manner, providing suitable solutions.
   Investigate and resolve customer service issues by liaising with internal teams and suppliers.
   Proactively escalate unresolved issues or repetitive problems to the relevant departments.
   
6. Reporting:Generate reports on customer inquiries, complaints, and resolution times.
   Provide feedback on recurring issues to help improve customer service processes.
   
7. Team Collaboration:Work closely with the sales, operations, and warehouse teams to ensure seamless service.
   Participate in team meetings to discuss common customer issues and service improvement strategies.
   

Requirements:

• Proven experience in customer service, preferably in e-commerce or retail.
• Strong communication and interpersonal skills.
• Ability to manage time effectively and prioritize tasks.
• Detail-oriented with strong organizational skills.
• Proficiency in customer relationship management (CRM) software is an advantage.
• Knowledge of product returns and claims processes is a plus.
• Ability to work both independently and as part of a team.

Key Responsibilities:

Customer Interaction:

• Respond promptly and professionally to customer inquiries via email, chat, and phone.
• Resolve customer complaints, concerns, and issues efficiently, ensuring timely and satisfactory outcomes.
• Assist customers with order placement, tracking, cancellations, returns, and exchanges, ensuring a smooth and seamless shopping experience.

Product Knowledge:

• Develop and maintain a deep understanding of the company’s products, services, and ongoing promotions.
• Provide accurate product information and personalized recommendations based on customer needs and preferences.

Customer Experience Improvement:

• Gather and analyze customer feedback to identify trends and areas for improvement.
• Collaborate with the e-commerce and marketing teams to enhance the online shopping experience and drive customer satisfaction.
• Help refine and implement customer service policies and procedures to optimize service quality and consistency.

Administrative Tasks:

• Maintain accurate and detailed records of customer interactions, transactions, and resolutions.
• Support the creation and updating of FAQs, help guides, and self-service resources to empower customers with essential information.

Delivery Route Planning:

• Work with drivers to plan and optimize delivery routes for timely and efficient deliveries.
• Monitor delivery progress, communicate any delays to customers, and coordinate with drivers to quickly resolve logistical challenges.
• Continuously review delivery processes to minimize delays and improve overall customer satisfaction.

Requirements:

Educational Background:

• Minimum of a High School Diploma or equivalent.

Experience:

• 1-2 years of customer service experience, preferably in an e-commerce or retail environment.

Skills:

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and keen attention to detail.
• Proficiency with customer service software, e-commerce platforms, and Microsoft Office Suite.
• Ability to multitask and manage time effectively in a fast-paced environment.

Personal Attributes:

• Empathy, patience, and a positive attitude when engaging with customers.
• A proactive approach and a genuine desire to help and support customers.
• A collaborative team player with a cooperative mindset.
  

• The Human Resource Manager will lead and direct the routine functions of the Human Resources (HR) department including hiring and interviewing staff, administering pay, benefits, and leave, and enforcing company policies and practices.
• Partners with the leadership team to understand and execute the organization’s human resource and talent strategy particularly as it relates to current and future talent needs, recruiting, retention, and succession planning.
• Provides support and guidance to HR Team, Management, and other staff when complex, specialized, and sensitive questions and issues arise; may be required to administer and execute routine tasks in delicate circumstances such as providing reasonable accommodations, investigating allegations of wrongdoing, and terminations.
• Manages the talent acquisition process, which includes recruitment, interviewing, and hiring of qualified job applicants, particularly for managerial, exempt, and professional roles; collaborates with departmental managers to understand skills and competencies required for openings.
• Build and maintain good and close working relationships with partner companies, client companies, institutions, and government bodies in representation of company in manpower and related collaborations.
• Analyzes trends in compensation and benefits; researches and proposes competitive base and incentive pay programs to ensure the organization attracts and retains top talent.
• Maintains complete, up-to-date and timely relevant reports for both internal and external stakeholders.
• Creates learning and development programs and initiatives that provide internal development opportunities for employees.
• Oversees employee disciplinary meetings, terminations, and investigations.
• Maintains compliance with local employment laws and regulations, and recommended best practices; reviews policies and practices to maintain compliance.
• Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law.
• Any other appropriate duties and responsibilities as assigned.

Job Requirements

• Degree in human resource or related discipline.
• At least 5 years of general human resource management experience.
• Strong communications, writing and interpersonal skills.
• Good analytical skills and meticulous in nature.
• Able to multi-task and work under pressure.
• An analytical, hands-on team player with positive and mature thinking.

Micron is committed to environmental, health, and safety excellence as we strive to be a global leader in memory and storage solutions. As the S&O Engineer, successful candidate will serve as key liaison person and partner strategically with relevant partners to ensure the successful implementation of key initiatives that advances the team's strategy, performance and compliance for Micron Technology, Inc., operations globally.

RESPONSIBILITIES AND DUTIES

• Collaborate and partner with global and local EHSS and other relevant partners (PMO, IT, systems owners and developers) to develop and deploy global reports, programs, and business processes to network and multi-cultural audiences.
• Serve as owner of Global EHSS systems and solutions (Sharepoint, EDC, SQL Servers, MT Groups, Web Interface Design), providing administrative support, professional guidance, and consultation advice.
• Provide relevant governance, alignment, and mentorship on project/program/portfolio management and other processes/systems/software to external and internal team partners, and re-pivoting priorities based on the changing business landscape.
• Build and maintain, collaborate with metrics owner and systems team, to periodically publish, measure, and supervise or routine and ad-hoc reports and dashboards.
• Drive accountability and continual improvement through clear communication, feedback, effective project management updates, and appropriate usage of metrics.
• Perform as coordinated member of the Global EHS & Sustainability Strategy and Operations Team and accept other tasks as vital to enable the success of the team and organization.

QUALIFICATIONS AND SKILLS

• Master degree or equivalent experience in engineering or science (Computer, Electrical, Occupational Health and Safety) and/or related field. Additional IT-related qualifications (PowerBI, Tableau, Sharepoint, Microsoft Certified) are strongly desired.
• Strong teammate to effectively collaborate with multi-functional organizations and proven track record, interpersonal, and customer service skill to comfortably work across boundaries and geographies.
• Excellent oral and written communication skills in English. Ability to converse in multiple languages such as Chinese, Malay, and Japanese are an added advantage.
• Excellent and proficient digital literacy in reporting and dashboarding software (PowerBI) and Microsoft Office suite (Word, PowerPoint, Excel, Outlook, Project, Power Automate, PowerApps).
• Knowledge and experience with Micron systems (EDC, SharePoint, MT Groups, ECN, PDR) is preferred.

Key Responsibilities:

• Administer and support PeopleSoft applications, including PeopleSoft HCM, FSCM, or CRM modules.
• Monitor and optimize system performance, ensuring high availability and reliability.
• Implement upgrades, patches, and enhancements to the PeopleSoft environment.
• Collaborate with functional teams to troubleshoot and resolve issues.
• Perform system backups, disaster recovery, and security management.
• Manage PeopleSoft security roles and permissions.
• Develop and maintain technical documentation for system configurations and procedures.
• Provide technical support and training to end-users as needed.
• Stay current with PeopleSoft updates, best practices, and industry trends.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience in PeopleSoft administration (3+ years preferred).
• Strong understanding of PeopleSoft architecture, tools, and technologies.
• Proficiency in PeopleTools, Application Designer, PeopleCode, SQL, and SQR.
• Experience with database management (Oracle, SQL Server).
• Familiarity with web technologies (e.g., HTML, JavaScript).
• Strong analytical and troubleshooting skills.
• Excellent communication and collaboration abilities.

Key Responsibilities:

• Design, develop, and implement web solutions using Sitefinity CMS.
• Customize Sitefinity modules, templates, and widgets to enhance user experience.
• Collaborate with designers and other developers to create responsive, user-friendly websites.
• Optimize site performance and implement best practices for SEO.
• Troubleshoot and resolve technical issues related to Sitefinity applications.
• Conduct code reviews and ensure adherence to coding standards.
• Integrate third-party APIs and services as needed.
• Provide technical support and training to team members and clients.
• Stay up-to-date with the latest Sitefinity features, updates, and industry trends.

Qualifications:

• Bachelor's degree in Computer Science, Software Engineering, or a related field.
• Certified Sitefinity Developer certification.
• Proven experience (3+ years) in Sitefinity development and implementation.
• Strong knowledge of .NET framework, C#, and ASP.NET.
• Proficiency in front-end technologies: HTML, CSS, JavaScript, and jQuery.
• Experience with SQL Server and database management.
• Familiarity with version control systems (e.g., Git, SVN).
• Excellent problem-solving skills and attention to detail.

Preferred Skills:

• Experience with Sitefinity eCommerce and marketing features.
• Knowledge of responsive design principles and frameworks (e.g., Bootstrap).
• Familiarity with cloud hosting platforms (e.g., Azure, AWS).

We are currently seeking a highly skilled and versatile Embedded C++ Developer with expertise in Linux/QNX, TCP/IP protocols, FTP client/server implementations, and integration with ActiveMQ. The successful candidate will play a key role in developing embedded systems with a focus on networking, secure file transfer, and messaging integration.

Responsibilities:

• Embedded Systems Development:
• Design and implement embedded software solutions using C++ for Linux-based systems/QNX.
• Develop applications that run on embedded platforms, ensuring efficiency, performance, and reliability.
• Networking Protocols:
• Implement and optimize TCP/IP protocols for communication within embedded systems.
• Develop and maintain networking functionalities, ensuring seamless connectivity and data exchange.
• FTP Client/Server Implementation:
• Design and implement FTP client and server functionalities for secure file transfer.
• Ensure compatibility and compliance with industry standards for FTP protocols.
• ActiveMQ Integration:
• Integrate C++ applications with ActiveMQ for reliable and asynchronous messaging.
• Develop message-driven systems and ensure proper communication between embedded devices.
• Code Review and Collaboration:
• Collaborate with cross-functional teams to review code and provide feedback on embedded system development.
• Work closely with hardware engineers to ensure software and hardware integration.
• Debugging and Troubleshooting:
• Identify and resolve software defects and issues related to embedded systems, networking, and messaging.
• Conduct thorough testing to ensure the stability and functionality of embedded solutions.
• Documentation:
• Create and maintain technical documentation for embedded software, networking protocols, FTP implementations, and ActiveMQ integration.
• Adherence to Best Practices:
• Follow coding standards, best practices, and industry guidelines for embedded systems development.
• Stay informed about advancements in embedded technologies and contribute to the continuous improvement of software development processes.

Qualifications:

• Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field.
• Proven experience in embedded C++ development for Linux-based systems.
• Expertise in TCP/IP protocols, socket programming, and networking.
• Experience with FTP client/server implementations and secure file transfer.
• Integration experience with ActiveMQ or other message brokers.
• Strong debugging and troubleshooting skills in embedded environments.
• Excellent collaboration and communication skills.

If you are a C++ Developer with a passion for developing innovative solutions for embedded systems, networking, and messaging integration, we encourage you to apply and contribute to the success of our cutting-edge projects and if you possess knowledge of Java and Spring Boot, it will be added point.

Job Summary:

As a Technical Support Engineer, you will be responsible for troubleshooting, diagnosing, and resolving complex technical issues for clients. You will work closely with cross-functional teams including development, operations, and product teams to ensure prompt and efficient resolution of customer queries. The ideal candidate is proactive, communicative, and eager to help customers succeed.

Key Responsibilities:

• Provide Technical Support:Offer Tier 1 to Tier 3 support for software, hardware, and networking issues.
  Diagnose, troubleshoot, and resolve technical issues reported by customers via email, phone, or chat.
  
• Incident Management:Log and track issues using helpdesk or ticketing systems (e.g., Jira, Zendesk).
  Escalate unresolved issues to appropriate internal teams (e.g., Development, Operations).
  Maintain documentation for troubleshooting processes and resolutions.
  
• Customer Interaction:Communicate effectively with customers to understand their problems and provide clear, timely solutions.
  Build and maintain strong relationships with customers by ensuring satisfaction and follow-ups on open tickets.
  
• Collaboration:Work with cross-functional teams to address complex issues and suggest product or service improvements.
  Collaborate with engineering and development teams to resolve system bugs and performance issues.
  
• Knowledge Management:Develop and maintain knowledge base articles, FAQs, and user guides for internal and external use.
  Stay updated on new features, technologies, and product releases.
  
• Monitoring and Reporting:Monitor system performance, identify potential issues, and provide proactive solutions.
  Generate and present reports on support activities, metrics, and customer satisfaction.
  

Qualifications and Skills:

• Education: Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
• Experience: 3+ years of experience in a technical support or similar role.
  Hands-on experience with ticketing systems like Zendesk, Jira, or ServiceNow.
  
• Technical Skills:Proficiency in troubleshooting Windows, macOS, and Linux operating systems.
  Knowledge of networking concepts (TCP/IP, DNS, VPN, firewalls).
  Familiarity with cloud services (AWS, Azure, or Google Cloud).
  Experience with databases (SQL, MySQL, PostgreSQL) and APIs is a plus.
  Ability to read and understand logs and debug basic code issues.
  
• Soft Skills:Excellent communication and interpersonal skills.
  Strong analytical and problem-solving abilities.
  Ability to manage multiple priorities and work under pressure.
  Customer-focused mindset with the ability to empathize with users.

We are seeking a highly skilled Technical Consultant specializing in Microsoft Dynamics Commerce to join our team. In this role, you will be responsible for designing, implementing, and maintaining solutions on the Dynamics 365 Commerce platform, supporting our clients in their digital transformation journey. You will collaborate with business stakeholders, developers, and project managers to deliver seamless commerce solutions that enhance customer experience and operational efficiency.

Key Responsibilities:

• Solution Design & Implementation:Customize and extend Dynamics 365 Commerce modules to meet client requirements.
  Integrate Dynamics 365 with third-party applications such as ERP, CRM, payment gateways, and retail systems.
  Develop workflows, plugins, APIs, and custom components.
  
• Technical Consultancy & Client Engagement:Work closely with stakeholders to gather business requirements and translate them into technical specifications.
  Provide technical leadership and recommendations on best practices for Dynamics 365 Commerce deployment.
  Participate in client meetings, presentations, and workshops.
  
• Development & Support:Configure and troubleshoot Dynamics 365 Commerce (Retail) modules such as POS, e-commerce, and inventory.
  Collaborate with the development team to ensure high-quality coding standards.
  Provide post-implementation support and resolve technical issues within SLAs.
  
• Performance Optimization & Testing:Perform system performance tuning and ensure high availability.
  Conduct unit testing and support User Acceptance Testing (UAT).
  Monitor system health and proactively address potential issues.
  

Qualifications & Skills:

• Education:Bachelor’s degree in Computer Science, Information Technology, or a related field.
  
• Technical Skills:3+ years of experience working with Microsoft Dynamics 365 Commerce (or AX Retail).
  Strong knowledge of POS systems, e-commerce, and retail business processes.
  Proficiency in Microsoft Power Platform, SQL, Azure services, and APIs.
  Experience with integrating Dynamics 365 with other Microsoft solutions (e.g., Dynamics Finance & Operations, Power BI).
  Familiarity with C#, .NET, JavaScript, or TypeScript for custom development.
  Hands-on experience in configuration, workflows, and data migrations.
  Knowledge of cloud-based architecture and DevOps practices (CI/CD pipelines, Docker, Kubernetes) is a plus.
  
• Soft Skills:Excellent communication and interpersonal skills.
  Strong analytical and problem-solving abilities.
  Ability to work collaboratively in cross-functional teams.
  Experience in managing stakeholder expectations.