Total 524 customer experience manager job vacancies in caa changi airport terminal 2

Job Description & Requirements

1. Formulate and provide directives for Production Department in meeting organization's goals and committed to Quality Management System.
2. Accountable with the assigned factory sections in terms of production, New Model Development, Customer Service and Support, Supplier and Materials Management, Logistics and Transportation.
3. Analyze section profit/loss of projects and providing cost control and cost effectiveness strategy.
4. Provide production & material planning in ensuring production efficiency and on time delivery.
5. Ensure effective control of machine up/down time and well scheduled and optimized planning in machine / work-center load.
6. Manpower balancing and deplaoyment strategy with manpower skill set.
7. Continuous improvement program to ensure productivity, cost and quality effectiveness, general housekeeping and safety.
8. Formulate, identify and conduct management / training workshop to initiate / facilitate staff in aligning organizations missions and objectives and actions plans.
9. Support other function activities within the company to achieve the overall business goals and objectives.
10. Implement process improvement.
11. Authorize the appropriate use of performance monitoring and statistical techniques.
12. Ensure and coordinate the implementation of risk assessment and risk contol of medical devices.

Requirements:

• Preferred to have Diploma / Degree in Mechanical / Precision Engineering or equivalent.
• Minimum 6 years in a Manufacturing environment (preferably in Precision Engrg / Sheet metal industry) and with at least 4 years of supervisory capacity.
• Exposure with involvement in newly factory, product / process set-up is much preferred.
• In-depth understanding of manufacturing cycle and good budgeting control.
• Strong leadership with good analytical and problem solving skill, as well as dynamic in planning and result oriented.

• Recognised degree in mechanical and electrical engineering.
• Minimum 15 years of experience in mechanical engineering works and at least 10 years of experience in managing a team of engineers for related tasks.
• Good knowledge in TBM operation procedures and able to do trouble shooting during the tunnel boring works.
• Familiar with LTA MRT tunnelling projects specifications and requirements.
• applicants are required to submit the detailed CV and state the current and expected salary.

Job Description

Key Responsibilities

• Develops and applies quality standards in accordance with company and customer requirements. Develops and conducts related tests.
• Designs and implements methods and procedures for inspecting, testing, and evaluating the precision and accuracy of products and/ or production equipment.
• Develops methods and parameters, project methodology and/ or project proposals.
• Develops and uses procedures. Prepares documentation for inspection/ testing procedures. Recommends corrective action for procedural, product, or process deficiencies.
• Analyze operational data; Develop and implement recommendations. Participates in and may lead audits.
• Evaluates work methods, procedures and policies. Tracks progress of qualification status, reviews reliability test results, determines disposition of non-compliant products, reviews and releases qualification packs
• Utilizes drawings, specifications, industry standards, and sketches, adapting inspection measuring devices and procedures when necessary. Read and interpret technical drawings and specification requirements.
• Reduces qualification cycle time and cost while still meeting quality performance requirements.

Requirements:

• Relevant experiences in customer quality role
• Prior industry experiences in manufacturing, electronics or semiconductor
• Ability to support different time zone when required
• Good communication and interpersonal skills

Job Summary:

The incumbent will be part of a larger team within the IFF department in providing seamless and customer-focused solutions to support the achievement of business objectives.

Job Responsibilities:

• Handle customer’s enquiries promptly
• Ensure compliance with customers’ Standard Operating Procedures
• Liaise with overseas agents on various requirements and rates
• Prepare shipping, LCL, FCL documentation
• Co-ordinate with import and export operations to ensure accuracy in documentation and invoicing
• Liaise & co-ordinate with carriers / customers / suppliers to ensure smooth delivery of shipments
• Sea freight quotation for adhoc COD customers
• Arrange for the packing / labelling of Dangerous Goods
• Provide quotations upon application
• Responsible for closing of files every month
• Responsible for DG declaration from time to time

Job Requirements:

• Diploma / Degree preferred
• Minimum 3 years of experience in freight forwarding (airfreight / seafreight)
• Possess excellent communication and interpersonal skills

We invite interested and qualified candidates to submit resume for consideration. We regret that only shortlisted applicants will be contacted.

Working Hours: Monday-Friday 9am - 6pm

Saturday-9am - 1pm

Job Description

• Daily Operations for Air Freight
• Coordinate All Air Import/Export Freight Activities
• Quotations, Bookings, Documentation, Data Entry, Shipment Tracking and Tracing, and Billing. Issue Airwaybills and Invoice clients and agents, as well as organising documentation and shipping records.
• Any other duties as per requirement and assigned.

Job Requirement

• With min 1 year experience in handling Air Freight Operations and documentations
• With Diploma in Logistic / Supply Chain is preferred

Job Responsibilities:

1. Planning and scheduling of projects.

2. Responsible for managing clients expectations, developing project plan and defining the scope of the project and assigning team members to specific tasks.

3. Responsible for leading a team, provide guidance, training or coaching to the team members.

4. To oversee M&E construction projects and to monitor the projects are carried out with respect to the target schedule.

5. Responsible for project budget management, make sure that the project gets done without excessive spending and master the art of cost efficiency.

6. Responsible for evaluating team members' efficiency and effectiveness. Identify shortcomings and plan for ways to fix similar issues in the future.

7. To build teamwork among project team.

8. To handle design for Air Conditioning & Mechanical Ventilation System and to ensure clients' requirements are met.

9. To attend project meeting and to coordinate with clients, consultants, main contractors and sub-contractors when necessary.

10. To forecast and anticipate possible issue for projects and to eliminate potential risks.

11. Planning of manpower and work arrangement with engineers and site person in charge.

Requirements:

1. Preferably Engineer specialized in Engineering - Mechanical or equivalent.

2. At least 5 Years of working experience in the related field is required for this position.

3. Energetic, self-motivated, good problem solving skills.

4. Willing to learn, positive and good attitude.

• Leadership and Team Management:Strong leadership skills with the ability to motivate and manage a team.
  Experience in hiring, training, and supervising staff.
  
• Customer Service:Exceptional customer service skills.
  Ability to handle customer complaints and resolve conflicts effectively.
  
• Financial Acumen:Strong understanding of financial management, including budgeting, forecasting, and cost control.
  Experience in managing inventory and ensuring cost-effectiveness.
  
• Operational Skills:Proficiency in restaurant management software and Point of Sale (POS) systems.
  Ability to oversee daily operations, including opening and closing procedures, ensuring health and safety compliance, and maintaining high standards of cleanliness and organization.
  
• Marketing and Sales:Experience in developing and implementing marketing strategies to increase sales.
  Ability to plan and execute special events and promotions.
  
• Communication:Excellent verbal and written communication skills.
  Ability to effectively communicate with staff, customers, and suppliers.
  
• Problem-Solving:Strong problem-solving and decision-making skills.
  Ability to handle unexpected situations calmly and efficiently.
  

Benefits:

• Basic Salary up to $4,700 with yearly increment based on performance.
• 5 days work week (Monday- Friday,9am- 6pm)
• Our company emphasises on good career progression.

Job Description:

This is a full time role for a Business Development Manager located in Alps Ave. Our clients are in the Freight Forwarding Industry. You will be responsible for developing marketing strategies to drive company growth by attracting new business, with a strong focus on local and Intra-Asia markets. It requires a deep understanding of market dynamics and competition to formulate effective sales strategies. The primary goals are to increase overseas shipments and build strong client relationships by implementing successful sales strategies that enhance customer satisfaction and loyalty.

Key responsibilities include acquiring new clients, nurturing existing relationships, identifying new business opportunities, and serving as the main point of contact for client inquiries. The role also involves conducting market research, negotiating terms with clients, collaborating with internal teams to ensure smooth operations, and keeping management updated on sales progress. Additionally, staying informed about industry trends and competitor activities is crucial, as is working on tenders or bids when necessary.

Qualifications:

• Minimum 2 years of experience in relevant industry

About SATS – Feed and Connect Communities

SATS is a global leader in gateway services and Asia's pre-eminent provider of food solutions. Using innovative food technologies and resilient supply chains, we create tasty, quality food in sustainable ways for airlines, foodservice chains, retailers, and institutions. With heartfelt service and advanced technology, we connect people, businesses, and communities seamlessly through our comprehensive gateway services for customers such as airlines, cruise lines, freight forwarders, postal services and eCommerce companies.

Fulfilling our purpose to feed and connect communities, SATS delights customers in over 210 locations and 27 countries across the Asia Pacific, UK, Europe, the Middle East and the Americas. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg

KEY RESPONSIBILITIES

• Work with senior leadership at the corporate, business unit and functional level to drive strategic investments, business and corporate development in respect of the group’s core businesses in Asia, the Middle East and other key regions for the SATS group.
• Leading team(s) in respect of the execution of key projects and initiatives.
• Identify and develop business prospects/opportunities to grow SATS’ investments and network in the region and contribute to the Group’s long-term profit growth.
• Develop joint-ventures, partnerships and other related opportunities which includes formulating and negotiating terms with prospective partners and preparing bid submissions.
• Build a reference base of business prospects and gather market intelligence.
• Review/prepare presentations/memorandums/submissions/reports with respect to potential projects, transactions and initiatives for senior management and/or the Board.
• Support and drive such other strategic projects as may be identified from time to time by management, including but not limited to post-investment assessment and strategic optimization and reorganization initiatives. Support the due diligence process, including assisting with framing due diligence objectives, supporting due diligence teams, and coordinating in the reporting of due diligence findings to senior leadership for a target entity
• Work with key stakeholders to translate deal strategy into integration success, focus on identifying sources of transaction value and developing measurable key success factors to track integration achievement, and lead project management activities across the mergers and acquisitions (M&A) life cycle, including schedule and scope development, issue and risk management, and strategic planning and analysis.
• More generally, to plan, develop and execute M&A transactions which will include undertaking feasibility studies, financial modeling, deal structuring and negotiations as well as managing transaction documentation.

Skills & Experience

• Possess at least a Bachelor's Degree, Post Graduate Diploma or Professional Degree in Accounting/Business Studies/Finance/Banking or equivalent.
• CFA/CPA (or equivalent) would strengthen the application but is not required.
• Minimum 10 years of working experience in Corporate Finance/Investment Banking and/or Corporate Development or similar function.
• Preferably with some overseas work exposure to emerging markets (e.g. China, India, SEA, Middle East).
• Experience within the air transport industry and food services spaces is a plus.
• Ability to work with cross-functional business teams to identify fundamental business drivers and risks to those drivers, and translate them into actionable plans.
• Ability to work cross-functionally with diverse groups and senior-level management
• Be very detail oriented and enjoy working in a fast paced, dynamic, results-oriented environment.

Job Description

Key Responsibilities

Supervises employees involved in a variety of production and/or operation functions such as assembly, inspection, test, and/or final test which is related to the manufacturing of the company's capital equipment and systems, electronic, mechanical, electro-mechanical, and/or components, subassemblies and subsystems.

Prioritizes production schedules based on available manpower, equipment efficiency, capacity and materials requirements.

Participates in operational meetings. Supports the development and tracking of organization performance metrics. Schedules and conducts milestone meetings. Responsible for meeting or improving cycle time performance and other metrics.

Ensures timely response to operations issues impacting customer satisfaction; acts as an interface in the establishment of and ensuring conformance to customer/vendor requirements; prepares detailed analysis of cost of quality opportunity and initiates corrective action.

Oversees the prevention of employee accidents and injuries. Responsible for ensuring and documenting that all department employees (including temporaries) receive and follow appropriate department training including Environmental, Health and Safety training. Implements, emphasizes importance of, and monitors compliance to appropriate safety policies and procedures.

Develops personnel to include training and career development; manages the performance management process to include the development of team and individual goals, implementing employee development plans, and coaching. Manages the employee selection, hiring, reward and discipline processes.

Support the analysis of and plans for maximum production capacity optimization; implements and monitors manufacturing or dept. processes that collect, analyze and report key measurement data and real time status.

Identifies process and quality changes designed to improve manufacturing or department capabilities. Drives Lean, Safety and Quality. Takes corrective action.

Other Requirements: This position may require standing for extended periods of time, walking, working in tight spaces, bending, squatting, twisting, kneeling, reaching, lifting, the ability to distinguish between colors, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools.

Additionally, because this position also may involve working in a clean room, the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields may be required.

Functional Knowledge

• Demonstrates understanding and application of procedures and concepts within own job family and basic knowledge of other related job families.

Business Expertise

• Applies understanding of how the team relates to other closely related areas to improve efficiency of own team

Leadership

• Has formal supervisory responsibilities; sets priorities for and coaches employees to meet daily deadlines

Problem Solving

• Uses judgment to identify and resolve day-to-day technical and operational problems

Impact

• Impacts the quality, efficiency and effectiveness of own team and its contribution to the business unit, department or sub-function

Interpersonal Skills

• Uses tact and diplomacy to exchange information and handle sensitive issuesMay be required to interact with outside customers, vendors or suppliers

Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.

Key Responsibilities

Leads the Industrial Engineering Team. Oversees methods and analysis including process design, time and motion study, and leads continual improvement initiatives.

Ensures projects and programs within areas of responsibility are completed and implementation into business with quality tools, supporting processes and ongoing measures for success. Includes improved efficiency and cost savings. Works across organizations to provide business case for Plan of Record and IE projects. Ensures cost analysis, and return on investment calculations associated with project meet annual operation plan and budget.

Leads ergonomics / human factors initiatives, drives process improvements, and provides engineering solutions. Drives and implements Ergonomic improvements across multiple functions.

Ensures manufacturing rearrangement projects, plant layouts, material flow and warehousing designs are optimized for cost, capability and capacity. Leads manufacturing and warehouse rearrangement projects across multiple functions; coordinates the efforts of other IE's to achieve plan of record objectives.

Drives the strategic implementation of product introductions into volume manufacturing by developing factory space, capacity and capability solutions. Develops the New products factory capability roadmap for assigned work centers.

Drives the development of specialized tooling solutions for the assembly, integration and intra-plant transport of modules, assemblies and mainframes.

Serves as a role model and sets the example, whose behavior is emulated by other engineering team members. (Safe behavior, follow proper protocols and procedures, including core values).

Drives capacity/demand analysis business processes and ensures that capacity planning processes are deployed and maintained across multiple functions. Oversees solutions to address capacity constraints and works with Operations and Logistics organizations to implement these solutions prior to production ramp. Drives manufacturing and logistics initiatives to improve factory asset utilization and production processes.

Leads and drives the effort to establish and document business processes across multiple functions.

Functional Knowledge

• Demonstrates in-depth understanding of concepts, theories and principles in own job family and basic knowledge of other related job families

Business Expertise

• Applies understanding of the industry and how own area contributes to the achievement of objectives

Leadership

• Manages a generally homogeneous team; adapts plans and priorities to meet service and/or operational challenges

Problem Solving

• Identifies and resolves technical, operational and organizational problems

Impact

• Impacts the level of service and the team’s ability to meet quality, volume, and timeliness objectives
• Guided by policies and resource requirements within business unit, department or sub-function

Interpersonal Skills

• Guides, influences and persuades others internally in related areas or externally

Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.

Position Overview
We are seeking a dedicated and detail-oriented Warehouse Assistant Manager to support our daily warehouse operations and ensure smooth, efficient cargo handling processes. The ideal candidate will have strong organizational skills, experience in warehousing, and the ability to manage a team effectively within a fast-paced airport environment.

Key Responsibilities

• Oversee daily warehouse operations, including receiving, storage, and distribution of cargo
• Coordinate with other departments to ensure timely and efficient cargo handling
• Supervise and train warehouse staff to maintain productivity, safety, and compliance with company policies
• Monitor and manage inventory levels, ensuring accuracy and availability of stock
• Ensure compliance with airport regulations and safety standards
• Maintain documentation and records for inbound and outbound shipments
• Collaborate with clients and partners to address inquiries and resolve issues
• Assist in scheduling and planning manpower requirements based on daily operations

Requirements

• Ability to work in a fast-paced, dynamic environment and manage multiple priorities
• Availability to work shifts, weekends, and public holidays as needed
• Proven experience in warehouse management or a similar role, preferably within an airport or cargo handling environment

You will be part of the team to plan and provide Hospitality Services for visitors to events organised by Experia Events Pte Ltd. Scope of work will include but not limited to the following:

• As an effective lead to oversee the planning and management of hospitality for hosted VIPs and dignitaries, including air travel and hotel accommodation.
• Liaise closely with local and foreign government bodies (e.g. ministries, statutory boards, embassies), and commercial vendors to ensure hosted guests have a positive experience.
• Develop a strong network of service providers and partners, building good rapport, and maintaining high level of communication with stakeholders.
• Navigate complex hospitality issues and find effective solutions that meet the needs, expectations, and standards of end-to-end hospitality for visiting delegations.
• Contract and appoint official hospitality vendors (e.g. travel agent, hotels) for hosted delegations.
• Maintain a strong awareness of hospitality industry developments and trends to ensure the provision of high standards, innovation, and efficient hospitality for events.
• Constantly review processes and procedures and make recommendations to the Management to improve operating efficiency.
• Form and train effective support teams comprising interns/temp staffs to support the hospitality aspect for key events.
• Manage the administration and finance for the hospitality provisions for events.
• Assist in running Experia Hospitality Services, including but not limited to setting up administrative procedures and processes to manage partners, customers, and operations.
• Support the planning and execution of events and activities that promote our services.

Requirements:

• Degree or Diploma holder. Applicants with experience in related field may have an advantage in their application.
• Strong organizational skills with the ability to multi-task and prioritize effectively.
• A proactive and flexible attitude, with a willingness to take on new challenges and learn on the job.
• Proficient in MS Office, particularly in MS Excel and MS PowerPoint.
• Write and converse well in English. Able to communicate comfortably with foreigners.
• Willingness to work long hours a few weeks prior to events.

Interested applicants, please send in your resume to [email protected]

• Monitor customer spare requirement and liaise with various departments to activate, track, and expedite on the replenishment of on-site inventory upon usage.
• Act as customer account planner and point of contact for customer enquiries on material requirement.
• Initiate loan/exchange/purchase activities to support material shortages.
• Monitor EDD and AWB information and accurately update the Web portal.
• Weekly reporting at Customer operations meeting on spares status.
• Raise Purchase Req for Class C and D components.
• Follow up on operations spares issuance for closure; handling of administrative functions relating to customer’s spare orders.
• Providing timely responses to customers’ queries and requests.

Qualifications/Requirements

• Polytechnic Diploma in an Engineering Field.
• Working experience in material management in the aviation industry would be an advantage. Candidates with experience in inventory management in other industries would also be considered.
• At least 2 years working/professional experience. Working experience in the aviation industry would be preferred.
• Strong analytical, interpersonal and communication skills.
• Good human relations skills.
• Ability to learn fast and willingness to take up additional responsibilities.
• Proficiency with SAP will be advantageous.
• Customer-centric with the ability to adapt to different types of characters.

SIAEC is proud to have received the 2024 'Gold Standard in Excellence in Talent Management & Acquisition Award' from the Singapore Human Resources Institute.

At SIA Engineering, we are committed to ensuring your personal information is protected and never misused. Personal data collected will be used or disclosed only for the purposes of your job application and potential employment with SIA Engineering, such as for assessing and evaluating your suitability for employment in any current or prospective position within the organization and verifying your identity and accuracy of the personal details and other information provided.

By submitting your application for this position, you consent to:

a) the collection, use and disclosure of your personal data by SIA Engineering for the purposes of your application and potential employment with SIA Engineering, including disclosing such personal data to any of SIA Engineering’s subsidiaries, affiliates or related corporations (if necessary for the processing of your job application); and

b) SIA Engineering’s retention of your personal data for 1 year for consideration of future job opportunities (where applicable)

· Quote and propose air freight solutions to customers

· Coordinate with airlines on rates and bookings

· Liaise with customers on export shipment instructions and booking updates

· Liaise with vendors eg, DG specialist, fumigation, marine insurance, etc

· Prepare job sheets for Operations to follow up

· Check shipments status / uplift

· Job costing

· Resolve problems when they crop up

Summary

This position is responsible for directing, monitoring, and supervising the day-to-day activities of all sections within the Front Office and other operational departments of the Hotel, including the business center. The Duty Manager ensures smooth operations and customer service satisfaction in line with the established standards and policies of the Hotel.

Responsibilities

1. Responsible for ensuring the proper, efficient, and profitable functioning of the Hotel.

2. Supervise sections in the Front Office, including reception, cashier, telephone, reservation, and baggage services. Monitor staff members’ conduct and job performance and to project a positive corporate image to guests.

3. Provide prompt, courteous, and efficient service to guests and handle guest complaints with tact and diplomacy. Assist in guest check-ins and check-outs.

4. Assist in inspecting rooms assigned to VIPs before their arrival, escort VIPs to their rooms and ensure complimentary amenities are provided. Inform relevant departments about VIPs’ arrival.

5. Check the Logbook for messages and follow up actions at the beginning of each shift. Issue keys to authorized personnel only and initiate correspondence regarding enquiries, reservations, and complaints. Monitor housekeeping discrepancy reports and take corrective actions when necessary.

6. Handle security-related matters, such as directing guests reporting incidents or theft and addressing guest conduct issues with the Security Department.

7. Maintain the cash float amount according to expected occupancy. Authorize rate and room changes, paid outs, cash advances, and acceptance of cheques following procedures and credit policies.

8. Take charge of training all reception staff members, include planning, organizing and conducting on-the-job training.

9. Conduct spot checks on outlets in the absence of the Outlet Manager.

10. Monitor room inventory closely to maximize room utilization and generate higher revenue. Collaborate with Sales to optimize revenue and occupancy from group allotments.

11. Take on the responsibility of evacuating staff members and guests during a fire in the absence of the Safety & Fire Manager. Attend CERT training as required by law and regulations.

Requirements

1. Minimum a Diploma holder with at least 5 years’ experience in a similar capacity.

2. Demonstrated strong business acumen, effective leadership skills, and a proven track record of driving results with teams.

• Strategically plan and manage logistics, warehouse, transportation and customer services
• Direct, optimize and coordinate full order cycle
• Liaise and negotiate with suppliers, manufacturers, retailers and consumers
• Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency
• Arrange warehouse, catalog goods, plan routes and process shipments
• Resolve any arising problems or complaints
• Supervise, coach and train warehouse workforce
• Meet cost, productivity, accuracy and timeliness targets
• Maintain metrics and analyze data to assess performance and implement improvements
• Comply with laws, regulations and ISO requirements

A Warehouse Manager completes various management, organization and planning tasks to maintain high performance of the warehouse’s storage and shipment processes. Their duties and responsibilities often include:

• Audit and report inventory while making recommendations on which items to order and restock
• Manage warehouse associates, monitoring work and ensuring the safe use of warehouse equipment
• Establish warehouse practices and protocols to achieve an efficient warehouse
• Set warehouse and team goals in collaboration with executive management and other team leads
• Monitor workplace performance and lead training initiatives to improve employees
• Keep up-to-date on the latest federal and state safety regulations
• Communicate with other departments to ensure products are shipped in a timely manner

• Ensure all operations are carried on in an appropriate, cost-effective way
• Improve operational management systems, processes and best practices
• Purchase materials, plan inventory and oversee warehouse efficiency
• Help the organization’s processes remain legally compliant
• Formulate strategic and operational objectives
• Examine financial data and use them to improve profitability
• Manage budgets and forecasts
• Perform quality controls and monitor production KPIs
• Recruit, train and supervise staff
• Find ways to increase quality of customer service

As a result, they have access to various functions across the logistics and supply chain team, including:

• Supervise the transportation of goods and services
• Schedule and oversee the supply chain management activities
• Manage warehouse and transportation staff
• Resolve supply chain issues and customer-related complaints
• Maintain inventory reporting

The role of a logistics project manager includes the following:

• Define and implement procurement procedures. A logistics project manager should establish a framework defining how to manage competing demands and make decisions. This person should also create a process for identifying and vetting suppliers.
• Emphasize transparency. Transparency is essential for a supply chain project manager to ensure accountability when outcomes don’t meet expectations. It also creates an environment that fosters the exchange of ideas and solutions.
• Optimize processes. Logistics and supply chain project managers should continuously analyze working procedures to identify areas of improvement. They should then develop a strategy for improving the company’s procurement efficiency.
• Act as a resource. A logistics project manager should be a subject matter expert who guides and supports subordinates. In this role, they should have a deep knowledge of the company’s logistics and supply chains.
• Ensure accountability. Coordinating logistics and supply chain projects is complex. That’s why a project logistics manager must have the authority and resources to oversee all aspects of a complex project. This can be done only if they are held accountable for the project’s success.
• Oversee execution. Successful procurement project managers create opportunities to improve their supply chain business. That’s why they should monitor the evolution and performance of the company’s logistics and supply chains. They also need to ensure these processes align with the company’s strategic objectives.

As a result, they have access to various functions across the logistics and supply chain team, including:

• Supervise the transportation of goods and services
• Schedule and oversee the supply chain management activities
• Manage warehouse and transportation staff
• Resolve supply chain issues and customer-related complaints
• Maintain inventory reporting

The role of a logistics project manager includes the following:

• Define and implement procurement procedures. A logistics project manager should establish a framework defining how to manage competing demands and make decisions. This person should also create a process for identifying and vetting suppliers.
• Emphasize transparency. Transparency is essential for a supply chain project manager to ensure accountability when outcomes don’t meet expectations. It also creates an environment that fosters the exchange of ideas and solutions.
• Optimize processes. Logistics and supply chain project managers should continuously analyze working procedures to identify areas of improvement. They should then develop a strategy for improving the company’s procurement efficiency.
• Act as a resource. A logistics project manager should be a subject matter expert who guides and supports subordinates. In this role, they should have a deep knowledge of the company’s logistics and supply chains.
• Ensure accountability. Coordinating logistics and supply chain projects is complex. That’s why a project logistics manager must have the authority and resources to oversee all aspects of a complex project. This can be done only if they are held accountable for the project’s success.
• Oversee execution. Successful procurement project managers create opportunities to improve their supply chain business. That’s why they should monitor the evolution and performance of the company’s logistics and supply chains. They also need to ensure these processes align with the company’s strategic objectives.

Summary:

Thales is one of the world leaders in the development, production and services of In-Flight Entertainment and Connectivity (IFEC) systems within the aviation industry.

This role is based in our Singapore office, where you will join the APAC Customer Success Team. This is an exciting opportunity to join an energetic team passionate about the aviation industry and dedicated to delivering the maximum satisfaction to its customers be it from a commercial, technical, passenger experience or long-term relationship standpoints.

Responsibilities:

• Gathers market intelligence for current pursuits, develops the forecast and assesses Thales' positioning versus the competition from a commercial, legal, support services and technical standpoints;
• Shares the information collected within the APAC team to collectively define the right strategy to win in the region, in regards of airlines' expectations and the competition's positioning.
• Feedback to the IFE Business Line about information collected from the market ('boots on the ground') and proposes product evolutions in view of meeting current and future needs of the airlines to take a competitive edge.
• Responsible for key accounts, satisfaction and intimacy with Thales: identifies the stakeholders, face-offs, continuously engages with the airline aiming at developing a strong intimacy with its key stakeholders.;
• Identify airlines' pain points, vision, relationships with competition and defines accordingly its strategy to win on each account and campaign/pursuit: face-offs, price to win, target price, required solution, required development, campaign details (T0, A/C deliveries, etc...), timing;
• Builder of the winning offer: leads the capture: drums the beat of the proposal preparation: liaise with the bid team, engineering, legal, finance, support, etc…
• Entertains the gate process in coordination with the VP Customer Success and makes sure to deliver our proposals on time, with the right technical solution and at the winning price;
• Promotes Thales IFEC solutions during trade shows and organize Sr Management Meetings with the BL's Leadership whenever required;
• Accountable for market updates and financial reporting toward the BL;
• Coordinates closely with the AGS APAC Team (support & repairs) to ensure the maximum satisfaction of our customer and building winning new systems + support offers;
• Visit customers on a regular basis and organize demos when relevant;

Requirements:

• Min. Degree in Business or Engineering
• Out-of-the-box thinker
• Entrepreneur mindset
• Able to put customers at the center of her/his decisions
• Able to go the extra mile
• Team-player
• Experienced in aviation industries, airlines background is a plus.

Other information:

• Working Location: Changi
• Working Hours: Monday - Friday, 9am - 6pm

Job Scope:

- Manage and lead the manpower for the company operation

- Sources and interview the candidate

- Teach and guide the new employee

- Manage the employee's salary

- Comply to director's decision and order

- Make sure the company operate efficiently and productivity

- Help the company look for the new sales and business opportunity

- Manage company's vehicle maintenance and repair

Job Requirement:

- Must have Class 3 driving license

- Have at least 2 years management experience

- Have at least educaton level with Degree certificate

Proficio is an award-winning managed detection and response (MDR) services provider. We provide 24/7 security monitoring, investigation, alerting and response services to organizations in healthcare, financial services, manufacturing, retail and other industries. Proficio has been highlighted in Gartner’s Market Guide for Managed Detection and Response Services for the last three consecutive years. We have a track record of innovation. Proficio invented the concept of SOC-as-a-Service. We were the first MSSP to provide automated response services and the first in our space to provide a risk scoring dashboard.

Our typical client is a medium to large-sized organization that lacks the in-house resources to address the challenges of a rapidly changing threat landscape. The difficulty of hiring and retaining cybersecurity professionals are widely understood but our prospective clients also struggle to effectively harness technology and build hardened processes.

While Proficio has developed a unified service delivery platform designed to meet the needs of the most demanding clients, what sets us apart is the quality and passion of our people. We believe the SOC of the Future will meld the creativity of human intelligence with the power of advanced technologies like AI.

SUMMARY

Reporting to the VP of Global SOC Operations, the Sr Manager of APAC SOC Operations is a role with responsibility to lead a team of compromised of SOC and Threat Intelligence staff. Proficio currently has three SOCs and our APAC location operates 24 hours a day with multiple shift conventions, plus offsite staff operating in specific customer environments. Your responsibility is to continuously improve the productivity and quality of output of the SOC, meet customer SLAs, and build a high performing team. As a technical leader, you will also be responsible for interacting with clients to discuss their requirements and issues.

RESPONSIBILITIES

In the portion of this role that oversees our APAC SOC Analyst team:

• Coordinate and lead global strategic initiatives to continuously provide improvements in service delivery to our customers

• Oversee the hiring, development, and training of our team of Security Analysts and Incident Responders
• Oversee SOC processes and review their application to ensure that SOC’s controls, policies, and procedures are operating effectively
• Sets standards and KPIs that align with corporate goals for service delivery and report on agreed metrics
• Communicate with customers on technical and service delivery issues when needed
• Integrate and coordinate with other SOC teams, Device Management, R&D, and Customer Success to streamline service delivery

In the portion of this role that participates in and runs the Threat Detection Department:

• Oversee the direction and output of Use Case Development.
• Assist when needed on development projects, including but not limited to developing and creating new use cases for our base library including documentation, maintain existing base library, and modify alerts in library as required by the current threat landscape.

• Sets standards and KPIs that align with corporate goals for service delivery and report on agreed metrics

In the portion of this role that participates in and runs the Threat Intelligence Department:

• Oversee the direction and output of Threat Intelligence operations.
• Assist in developing and creating relevant and effective processes, procedures, and documentation
• Sets standards and KPIs that align with corporate goals for service delivery and report on agreed metrics

• 5+ years of supervisory experience working in Security Operations Centers - experience working for an MSSP/MDR is desirable
• Strong understanding of security operations, threat hunting methodologies, incident response and architectural dependencies of security technologies
• Experience with Splunk, Elastic, and ServiceNow is desirable
• Experience in developing frameworks for knowledge transfer, training and education
• Credibility advising clients and managing communications throughout the lifecycle of the relationship
• Successful track record as a leader, people manager, communicator and motivator
• Strategic mindset and the capability to plan effectively
• Ability to excel in a fast-paced environment and work under pressure
• Current or past certifications: CISSP, CISM and SANS knowledge would be viewed positively
• Bachelor’s degree in Computer Science, Information Technology or similar field, or equivalent

LOCATION & TRAVEL:

• Position is located in our Singapore SOC
• Position will require some international travel

• Opportunity to work in a progressive organization with structured training and roadmap for success

• Lunches and fun employee activities!
• Experience in one of the hottest IT industries today

Proficio is an EOE employer.

At Changi Airport, our critical infrastructure includes systems like the Baggage Handling System (BHS), Automated People Mover (APM, also known as Skytrain), and security screening X-ray machines. We’re seeking a dynamic, self-motivated individual with the courage to challenge the status quo to join our Engineering and Development Cluster. Be part of a forward-thinking team at Changi Airport, where you’ll have the opportunity to work on cutting-edge projects and drive meaningful improvements in airport operations.

As part of the Engineering and Development team, you will be responsible for conceptualizing, testing, and implementing innovative ideas and projects aimed at enhancing manpower efficiency and system reliability. You will leverage advanced technologies such as robotics, IoT sensors, and data analytics to drive these improvements.

Job Responsibilities:

• Develop a deep understanding of BHS, APM, and X-ray systems. Analyze operational data and maintenance records to identify and implement innovative solutions that boost efficiency and reliability.
• Work closely with stakeholders, including ground handling agents and CAG’s outsourced maintenance contractors, to validate and refine innovative solutions.
• Evaluate proposals from potential contractors and manage innovation projects, including coordinating with stakeholders and overseeing contractor installation work.
• Create and execute test plans and assess results from live trials.
• Provide on-site support for the BHS team’s Business Continuity Plan during BHS failures.

Requirements:

• Bachelor’s degree in Mechanical Engineering, Electrical & Electronic Engineering, or a related field.
• Strong problem-solving skills with a proven ability to minimize project delays.
• Excellent verbal and written communication skills, with the ability to effectively present and explain solutions to internal and external stakeholders.
• Team-oriented with the ability to collaborate effectively with both internal teams and external partners.
• Knowledge of Python programming, data analytics, and data visualization software is a plus.
• Candidates with no work experience are encouraged to apply.
• Experience with product prototyping and embedded systems is advantageous.